501 to 525 of 2,783 Customer Experience Jobs in England

Career Opportunities: Supply Chain Solution Architect (10347) Requisition ID 10347 - Posted - Years of Experience (3) - Technology - Where (1) - Job Retail Reply is the Reply Group company specialised in helping clients accelerate their response to the opportunities of digital transformation and customer experience, both in-store and online … Planning, and Delivery. Our expertise includes IT architecture, digital product delivery, point of sale implementation, loyalty & promotion-engine development and execution, online and mobile customer experience, omnichannel implementation via microservices architecture, and capability-led planning. Role Overview: As a Solution Architect, you will work with client Architects and More ❯

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. … Knowledge and Experience GCSE Maths and English (or equivalent) None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience More ❯

and processes across the Velonetic elective and centralised Products. This role combines technical expertise with product knowledge driving innovation, enhancing product offerings, to improve customer experience and operational efficiency. The manager will collaborate with internal teams, external partners, and key stakeholders to shape claims product strategy, implement solutions … be present in the London/Chatham office as required and to attend UK and overseas conferences and events based on business needs. Preferred Experience: London Market knowledge Claims experience - (Adjusting, Operations or Claims Products) Key Responsibilities: Product Development and Management: Support the Claims Product Managers and Head … of Products with the development and enhancement of claims products and solutions to meet customer needs and market demands. Support/manage the product lifecycle from ideation to launch, ensuring alignment with business objectives and regulatory requirements. Continuously assess and improve existing claims products to ensure competitiveness and operational More ❯

challenges, Smartcat continues to grow robustly, backed by investments from Matrix Partners, FJ Labs, and other leading VC firms. Mission The mission of a Customer Experience Specialist at Smartcat is to assist customers with empathy, passion, and clear communication. You will collaborate closely with the product team, reporting … feedback and escalating issues, to maintain high customer satisfaction. Outcomes Maintain CSAT above 96% Meet SLA goals (>95%) Handle approximately 50 tickets per week with enthusiasm Learn new technologies independently (training provided) Resolve issues within 2 business days Your Responsibilities Resolve requests using Zendesk, YouTrack, and other ticketing systems … and maintain documentation for help centers and internal use Escalate requests to relevant teams Collaborate with engineers, analysts, product managers, and sales teams Requirements Customer obsession, empathy, ownership, openness Excellent English communication skills Basic knowledge of Python, APIs, HTTP, XML, JSON, XPath, Regex Availability for shifts: 11 pm More ❯

with deep analytical expertise to develop data-driven solutions for Middle Mile Transportation at Amazon. This role is highly technical and requires hands-on experience with SQL, Python, forecasting tools, and big data processing to enable smarter decision-making and improved operational efficiency. The primary focus of this role … drive continuous improvement in cost and operational efficiency. • Monitor key performance indicators across nodes, analyzing trends and risk factors to proactively mitigate issues impacting customer experience and technology utilization. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience as a product manager or owner - Experience owning/… driving roadmap strategy and definition - Experience owning technology products - Experience with feature delivery and tradeoffs of a product - Experience with product cycles of 6+ months PREFERRED QUALIFICATIONS - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Amazon More ❯

M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro … growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. Our SaaS Customer Success organization Until now, our Director of Customer Success Maria and her team delight our customer base of >150 PE investors, Investments … CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to More ❯

M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro … growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. Our SaaS Customer Success organization Until now, our Director of Customer Success Maria and her team delight our customer base of >150 PE investors, Investments … CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to More ❯

managing and optimising the ServiceNow platform and supporting operational excellence across three key global teams: a 24/7 Service Desk, Invoice Reconciliation, and Customer Onboarding & Success. As the business continues to embed its recently implemented ServiceNow platform, you will take the lead in ensuring it delivers full valuesupporting … teams. Performance Reporting: Work with operations leaders to develop and enhance real-time reporting, KPIs, and monitoring capabilities to support data-driven decision-making. Customer Experience Enablement: Help drive exceptional customer service outcomes through process and system improvements. Knowledge Management: Support the creation and maintenance of knowledge … articles that enhance internal learning, self-service, and customer deflection. Process Documentation & Governance: Build, maintain, and evolve a central library of process documentation, ensuring all workflows are aligned, up to date, and easy to follow. Stakeholder Collaboration: Act as a bridge between technical teams, operations, and leadership, facilitating clear More ❯

Cloud Architect, and you'll do the same. About the Role: If you are looking to join a team where you can leverage your experience and architect a new software services and application platform, then this is the position for you. You will be part of a team that … an Agile environment and evaluating pre-project ideas in terms of technical complexity and solution architecture. Participates in high-level estimation. About You: Skills & Experience: Experience with architecture frameworks such as TOGAF, Zachman, etc. Established experience with Microsoft Azure organization management such as Contoso, Subscriptions, Landing Zones … Service Principals, Managed Identities, B2C, Entra, Monitor, Roles, Policy, etc. is preferred. Established experience with Microsoft Azure resources (ACA, ACR, Functions, Logic Apps, Health Data Services, APIM) is preferred. Experience with Microsoft security tools such as Sentinel, WAF, DDoS Protection, Bastion, etc. is preferred. Experience with Amazon More ❯

Public Sectors, including analysis of opportunities, wins, losses, and relevant insights to Sales Leadership. ODS Forecast and Analysis Work with Finance to produce segment, customer, and product mix reporting, analysis, and forecast for ODS. MITS Forecast Manage and report on the MITS Forecast. RR to Cash Forecasting Forecast and … in the development of new product offerings, including MITS 2.0, XaaS, and ODS. Challenge the Status Quo Provide actionable insights into current business performance. Experience and Skills Required Essential Experience and Skills Qualified Accountant (ACA, ACCA, or CIMA) - we may consider part qualified Business and Financial Planning & Analysis … Experience Proven track record in forecasting, reporting, and analysis within a service-led business. Commercial Acumen Ability to translate financial data into actionable business strategies. Data-Driven Decision Making Strong analytical skills with experience in creating and maintaining data-led reporting tools. Leadership and Stakeholder Management Ability to More ❯

Public Sectors, including analysis of opportunities, wins, losses, and relevant insights to Sales Leadership. ODS Forecast and Analysis Work with Finance to produce segment, customer, and product mix reporting, analysis, and forecast for ODS. MITS Forecast Manage and report on the MITS Forecast. RR to Cash Forecasting Forecast and … in the development of new product offerings, including MITS 2.0, XaaS, and ODS. Challenge the Status Quo Provide actionable insights into current business performance. Experience and Skills Required Essential Experience and Skills Qualified Accountant (ACA, ACCA, or CIMA) - we may consider part qualified Business and Financial Planning & Analysis … Experience Proven track record in forecasting, reporting, and analysis within a service-led business. Commercial Acumen Ability to translate financial data into actionable business strategies. Data-Driven Decision Making Strong analytical skills with experience in creating and maintaining data-led reporting tools. Leadership and Stakeholder Management Ability to More ❯

become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language … Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging … technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Key job responsibilities Become a subject matter expert on one or more services Provide support activities for these services and regularly work with development More ❯

can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Director of Customer Success role combines multiple operational domains to ensure positive holistic post-sales customer experience. The role includes responsibility over customer success, implementation … services, and customer support. You will partner with our Enterprise customers to drive retention, renewals, and growth. You will also ensure our customers remain successful by realizing the full value of their investment. This customer facing role is a managerial position with a significant scope requiring strong collaboration … and influence across NICE - across geographies, functions, divisions, and organizational hierarchy. How will you make an impact? Drive customer adoption through successful onboarding and utilization of NICE products & services. Develop milestones and ongoing state of the customer reviews to ensure that customers maximize their usage of the products More ❯

and improvement projects in this space, with both Amazon internal stakeholders and the 3PL, and will contribute to the development of Amazon's flexible & customer-centric fulfillment. This role can be based in one of three locations - Barcelona, London or Luxembourg. Key job responsibilities: Manage and control performance, cost … and capacity of External Fulfillment Logistics provider (3PL) Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders Prioritize projects and software feature requests, evaluate and set … that requirements and resources both internal/external are available to deliver success Work closely with technical development teams to deliver features which are customer-focused, scalable, auditable and iteratively developed Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that More ❯

is made alone-come make with us! As a member of our Product Support Team, you will have the opportunity to continue developing our customer-facing function in EMEA and APAC, ensuring that we provide an outstanding customer experience every step of the way. We are looking … for a senior leader to inspire, lead, and in partnership with our US-based Director, drive the strategy for our global customer support team. You are a builder at heart and are passionate about working cross-functionally with stakeholders, such as Product and Engineering, to help craft the future … of our customer-facing teams, advocate for our users, and bubble up key insights to help shape our product. You have a proven track record of inspiring and developing next-level leaders and thrive in an environment where people are empowered to do their best work. This role will More ❯

workloads, remediating platform service issues, and providing relevant guidance. Drive continuous service improvements including automation of operational processes and remediations; especially focusing on enhancing customer experience, reducing inefficiency and duplication, and accelerating speed to delivery. Directly support and if appropriate run project deliveries that impact C&DC security … for C&DC. Provide guidance and support for team members to foster growth. Your profile 7 years technical IT and/or Cloud Security experience with a focus on MS Azure. Extensive experience understanding, impact assessing and implementing Azure IAM roles, policies, security groups, NACLs, encryption etc. Extensive … experience using data-in-transit/certificate management, data-at-rest and key management. Experienced in use of Azure PaaS. Excellent experience using Azure logging. Experience of data centres and remote site security. Excellent experience working with third party providers and managed service providers. Excellent diagnostic More ❯

and solving problems across the entire tech stack? We're on the lookout for a senior level full stack developer with Laravel and React experience to join our small tech team! Who is Trybe? Trybe is a startup that provides modern cloud-based software to clients in the hotel … If you're a tech enthusiast and you love solving problems, we want to hear from you! You'll have 5+ years of commercial experience in PHP (preferably Laravel). You're a self-starter who loves learning and working in a fast-paced environment. You're passionate about … working closely with other members of the team to provide support and guidance. The engineering team works closely with the customer experience (CX) team to deliver groundbreaking features our clients need to go about their business. You'll be involved throughout the product development process and feed your More ❯

difficulties, offering tailored, empathetic solutions while protecting the integrity of our repayment processes. You'll work closely with internal teams to ensure a smooth customer experience and help us maintain strong collection performance. This customer-facing role involves data and operations. Familiarity with tools like advanced Excel … and manageable repayment plans. Proactively contacting customers with outstanding balances via email, SMS, or phone. Responding to payment and arrears-related queries escalated from Customer Service, Fraud, Complaints, Chargebacks, and Finance. Managing your queues and keeping accurate case records. Collaborating with Customer Service, Operations, and Compliance to improve … the customer journey. Handling administrative tasks like issuing debt management letters and capturing repayment data. Suggesting process improvements to reduce delinquency rates. Assisting with mass communications, such as campaigns for financially distressed customers. Escalating complex or sensitive cases appropriately. Using data visualization tools (e.g., Looker) to analyze Collections performance. More ❯

with audiences and adhere to the highest standards of healthcare advertising. Committed to driving meaningful change-a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record-we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands … of data analysts and product developers Collaborating with the Product Director to evolve the Point.1 platform, with a focus on AI, synthetic data, and customer experience applications Partnering with agency teams across Havas Lynx and the wider Havas Health Network to deliver actionable insights and support strategic pitches … for You If You have a strong background in healthcare, pharma, or life sciences data and analytics You're an inspiring team leader with experience building high-performing analytics teams You're commercially minded, comfortable managing budgets, and excited about product innovation You thrive in client-facing roles and More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description As a Senior Engineer - Threat Modelling, you will … controls, ensuring updates. Deliver threat models within deadlines. Provide feedback to improve threat modeling processes. Present findings to leadership and stakeholders. Qualifications Your Skills & Experience We seek candidates with experience in: Proficiency in GCP (essential) Security architecture principles, frameworks, and best practices Threat modeling methodologies like MITRE ATT More ❯

London Office Philippines - Remote time type Full time posted on Posted 6 Days Ago job requisition id R1589 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering … interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for More ❯

You will work closely with ML scientists, engineers, and business stakeholders to build and scale ML/AI-powered solutions that improve efficiency and customer experience. Key Responsibilities: Own end-to-end product development for ML-based tools focusing on demand forecasting, personalization, and automation products Partner with ML … evaluate new opportunities for ML applications in the business Basic Qualifications: 3+ years of product or program management, product marketing, business development or technology experience Bachelor's degree or equivalent Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience with feature delivery and tradeoffs of a product Experience as a product manager or owner Experience owning technology products Preferred Qualifications: Experience with e-commerce or retail technology Track record of launching successful ML products Understanding of personalization and recommendation systems Experience with A/ More ❯

Senior Software Engineer, Web Experience (Contract) About Nando’s Nando’s has been in the UK and Ireland since 1992 and we’ve grown from a single takeaway store in Ealing, London to over 450 restaurants across all locations. Originally started in Johannesburg, South Africa, we pride ourselves on … our history and story with pride, the story is still evolving. We have recently been growing our digital capabilities to ensure the Nando’s experience remains relevant to modern-day customers. You will be joining a tech team that has grown in the past few years and is determined … within the restaurant industry by bringing innovative thinking and the latest technology tools and practices to solve some of its most complex problems. The Customer Web Experience Team We are seeking a Contract Senior Software Engineer to join our Customer Web Experience team. Our remit is More ❯

Senior Software Engineer, Web Experience (Contract) About Nando’s Nando’s has been in the UK and Ireland since 1992 and we’ve grown from a single takeaway store in Ealing, London to over 450 restaurants across all locations. Originally started in Johannesburg, South Africa, we pride ourselves on … our history and story with pride, the story is still evolving. We have recently been growing our digital capabilities to ensure the Nando’s experience remains relevant to modern-day customers. You will be joining a tech team that has grown in the past few years and is determined … within the restaurant industry by bringing innovative thinking and the latest technology tools and practices to solve some of its most complex problems. The Customer Web Experience Team We are seeking a Contract Senior Software Engineer to join our Customer Web Experience team. Our remit is More ❯

Senior Software Engineer, Web Experience (Contract) About Nando’s Nando’s has been in the UK and Ireland since 1992 and we’ve grown from a single takeaway store in Ealing, London to over 450 restaurants across all locations. Originally started in Johannesburg, South Africa, we pride ourselves on … our history and story with pride, the story is still evolving. We have recently been growing our digital capabilities to ensure the Nando’s experience remains relevant to modern-day customers. You will be joining a tech team that has grown in the past few years and is determined … within the restaurant industry by bringing innovative thinking and the latest technology tools and practices to solve some of its most complex problems. The Customer Web Experience Team We are seeking a Contract Senior Software Engineer to join our Customer Web Experience team. Our remit is More ❯