501 to 525 of 2,041 Customer Experience Jobs in England

be required to monitor key performance metrics to ensure compliance of established standards, processes, and procedures. ABOUT ENTEGRAL Entegral is a SaaS business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. Entegral is an integrated software platform that enables communication and collaboration between tens of thousands … of technology’s effectiveness through requirements gathering, testing, research and investigation, and offer recommendations for improvements that result in increased quality and effectiveness. You’ll listen to and evaluate customer needs to determine and provide high quality solutions that align with their expectations. Participate in tactical initiatives such as designing, developing and reviewing code with the opportunity to be … the U.K. without a requirement for work authorization sponsorship by our company for this position now or in the future Minimum, UK college level education 3+ years of professional experience in application design and development at an enterprise level. (post-graduate) 2+ years of experience in SQL or NoSQL DB structures, experience with DB migration scripts (SQL More ❯

Role We're looking for a Client Solutions Engineer to join our high-performance team. As a Technical Solutions Consultant, you'll be the critical bridge between Product and Customer teams. You'll align Omnea's platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement. You'll … and making an outsized impact on our customers and product. What You Can Expect Be part of the "SWAT Team" for complex solutions at Omnea. You'll help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation. You'll also assist the Commercial team … by rapidly creating solutions for sophisticated demos. Serve as our first line of defense for customer requests and issues. You'll provide an unreasonable level of support to help our customers achieve their goals - even when those goals extend beyond direct use of our platform - in order to drive positive emotional sentiment across the customer base. You'll More ❯

keep our complex, international supply chains working seamlessly and efficiently. As a Network Manager, you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimize our supply chains to make our customer experience even better and our business more … our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics … Experience in supply chain - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience consuming complex data and metrics to determine and drive improvements - Ability to navigate ambiguous problem statements - Ability to work on multiple problems at More ❯

employees in the UK. Our business purpose is to 'do amazing things with data and technology' to drive value and make a difference on behalf of our diverse customer base. We are passionate, progressive, and innovative and serve more than 1000 commercial and government organisations; we specialise in four key areas of capability: Consumer & Market Intelligence : providing unrivalled insight … consumers and market across the globe, using data and AI Operations & Logistics : Software systems to support complex business operations and logistics planning Digital Strategy and Transformation - Shaping and implementing customer experience across all digital channels Complex cloud IT platforms - building systems and networks that are characterized by large volumes of data and high levels of systems integration. Headquartered … and leverage existing capabilities. Collaborate with Business Units to ensure alignment of product development with business goals. Work closely with other departments such as product owners, marketing, sales, and customer support to ensure the software products meet market needs and customer expectations. Software Development Leadership Oversee the entire software development lifecycle, from initial concept through to delivery and More ❯

solutions. Your leadership in this area will be crucial in maintaining our competitive edge and enabling sustainable growth. You will play a central role in the business, owning the customer experience and collaborating with senior leaders to set the product and technical vision and strategy. This is a hybrid role where we would require you to be in … product vision and business objectives. Take every opportunity to communicate the product vision to the business, ensuring high levels of understanding and buy-in within every team. Foster a customer-centric culture in the business, proactively sharing all insights and ensuring feedback from all customer-facing teams is used to inform product decisions. Product Delivery: Guide and support … manage the product roadmap, ensuring the wider business has a clear view and understanding of progress and changes at all times. Ensure you have the right blend of talent, experience, and team structure to enable your team to successfully execute the product and technical strategies. Collaborate closely with the Head of Product and Engineering Managers to establish efficient processes More ❯

your role will include: Architect, build, test and deliver new features across the full stack Work with the Product team to identify the most suitable solution for the best customer experience Always be on hand to help other team members when they need help on technical matters Help us operate more efficiently, by building and maintaining our developer …/CD pipeline We rotate the responsibility of releases across each team member, so you will get the opportunity to lead the process and deploy changes to production What experience we're looking for If you don't quite meet all of the below skills, we'd still love to hear from you as we might be able to … or offer you a position better suited for you. You can apply directly below or contact us if you're still unsure. Your key skills: Strong TypeScript/JavaScript experience Able to work in a highly skilled engineering team in a fast-paced, iterative environment 2+ years experience in your main expertise area (Frontend, Backend etc) Comfortable picking More ❯

Location: Dummer, Basingstoke Salary: £30,000 - £32,000 + OTE Key Responsibilities To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them To become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs T o identif y up … sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month T o address customers needs and concerns as quickly and effectively as possible To complete r eview s with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sell with … a n aim to hit sales target by the end of each month Project management of solution delivery and any e scalations within the assigned customer base To maintain accurate records on the CRM and utilise the required pipeline and quoting portals Hit monthly sales target for new MRGP and renewals focus Account Management of c. 40 0 customers More ❯

technology team, based in our Baker Street HQ. Why Knight Frank? Role: We are seeking an experienced Client (CRM) Product Owner to lead the development and optimization of our customer relationship management (CRM) systems. In this role, you'll act as the strategic link between business stakeholders, clients, and technical teams to ensure our CRM platform delivers real value … enhancing client engagement, driving sales performance, and improving customer experience. Responsibilities: Own the product vision, roadmap, and backlog for the CRM platform, ensuring alignment with business goals and customer needs. Work closely with our residential and commercial business, client services, and IT teams to gather requirements, define priorities, and translate business needs into CRM solutions. Create, prioritise, and … training sessions to support CRM adoption across the business. Act as a CRM advocate internally. Acting as an exemplar for Leave & Agile Product Management, lead the team, enable a customer centric mindset and strive to reach high-performance, self-organisation and autonomy. Set direction and clarify priorities and goals for functional area; create and delivers inclusive people plans to More ❯

Quality Assurance Engineer (Dutch), Alexa Global Quality, Alexa Global Quality Job ID: Amazon Development Centre (London) Limited Are you interested in shaping the future of the Alexa experience for customers around the world? Alexa Global Quality is looking for experienced Customer Obsessed Quality Assurance Engineer who is able to innovate, design and deliver quality campaigns for Alexa customers … Work with a team of Engineering and Product professionals to ensure the highest quality product is delivered against defined milestones. Monitor production trends and take action to improve the customer experience Evaluate device and Alexa functionality, create and own test strategies that are highly-relevant to your customers that validate the quality for Alexa features and devices Develop … and contribute automation and other quality tooling that improves test-efficiency across a global organization. Raise, triage and bring to resolution of defects. Improve the everyday user experience for Alexa customers world-wide Communicate with a wide range of partners and stakeholders (engineering teams and product management) to report programme status, collect requirements, evaluate alternatives and develop processes and More ❯

of tax. Key job responsibilities As a Senior Product Manager - Tech, you will lead new, large product initiatives to define the long-term strategy and vision to meet emerging customer needs and tax regulations. You will handle complex product development and business management scenarios, proactively identifying gaps/opportunities to then develop a suite of products to solve the … problems. • Define product strategy, roadmap, and vision for tax product portfolio • Capture and translate complex tax requirements, regulations, and customer needs into technical specifications, user stories, and innovative user experiences • Drive alignment across cross-functional teams on product feature, business, and strategies • Manage end-to-end product development lifecycle • Build, maintain, and communicate comprehensive product launch plans, tracking deliverables … milestones, risks, and bottlenecks • Own customer engagement and communication for product updates • Establish KPIs, identify gaps, and drive continuous improvement of product performance About the team The Finance Technology Tax team builds technology to support Amazon's global tax teams (our customers). Our customers need to ensure that Amazon is compliant with the increasingly complex tax regulations. We More ❯

opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NiCE, you must possess a unique blend of business acumen, subject matter … Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights. Have you got what it takes? Minimum of 5 years of consulting or customer successes experience in self-service or AI software domains. Degree in Business, Information Technology, or a related field preferred. Experience with contact center enterprise software, with deep … domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow). Experience with generative AI in the customer service domain is a plus. IVR/Routing/ACD experience preferred. Experience in business process improvement and customer success. Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership More ❯

/bots), making it easier for customers and contact centre colleagues to locate and obtain the right answers, quickly and first time Experience within a Contact Centre/CX setting is desirable alongside hands-on exposure and abilities with Zendesk or another KM platform. Offered as hybrid working 2-3 days per week in East London/Essex client … volumes, and improve satisfaction. What Experience & Abilities Were Looking For Strong experience with Zendesk or similar knowledge platforms. Experience driving KM initiatives and adoption within a CX/Contact Centre environment Detailed experience delivering self-serve solutions within multi-channel customer contact settings Excellent communicator who writes clear, friendly, plain English content tailored for diverse … not essential For more information or to express interest in the Knowledge Manager position please apply as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within CX/Customer Contact Technologies ~ Resource Planning & Workforce Management and Data Analytics More ❯

you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The Customer Success Manager will … own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers. The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and … generating expansion opportunities, and management of the customer renewal. The role requires a background working with developers, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users More ❯

take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. Working in Sales: For the Nintex sales organization, the success of our customers and partners is … account reviews with customers to ensure understanding of their roadmap/long-term goals and identify expansion opportunities. Relationship Management: Develop and maintain strong, long-lasting relationships with assigned customer accounts, serving as their trusted advisor and acting as the main point of contact within Nintex. Nurture and expand relationships to uncover cross-sell/upsell opportunities through driving … engaging with them to assess their needs and align our solutions with their objectives, tracking progress accordingly. Build and maintain brand presence within assigned accounts and propel consolidation of customer solutions entirely under the Nintex product umbrella. Stay updated on industry trends, competitor offerings, market/product dynamics and emerging technologies, sharing relevant information with customers, answer their questions More ❯

starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations. We've raised $100M in total funding from Bain … own each stage of the AI Agent building process. This can include: Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customer's executive team to define their AI roadmap You'll partner closely with every team at Decagon: Go-To-Market, Design, Engineering … and across our leadership team. You'll become a key source of customer insight guiding our long-term product roadmap. APMs at Decagon own their own portfolio of agents from end-to-end and are trust to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales. them More ❯

operational implications of the products you own. You are the right person for this role if you are a self-starter, collaborative and data-oriented problem solver who is customer obsessed and passionate about the positive impact environmental compliance and technology can have on Amazon, its Sellers and end customers. We are open to hiring candidates to work out … Own the end to end launch of features from requirements to release. - Work closely with engineering, business, operations and other product teams to define and improve your product and customer experience - Define, prioritize, and plan the resources needed for successful product delivery - Communicate product releases, impact and timelines to leaders and stakeholders BASIC QUALIFICATIONS Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning - Experience in technical product management, program More ❯

as a single point of contact for our new and existing customers, seeing each request through from initial enquiry to completion. The Account Executive is responsible for providing excellent customer service, communication and coordination. Building strong customer relationships and going above and beyond stakeholder expectations. Hours: Monday to Friday, 8.30am to 5pm or 9am to 5:30pm Hybrid … working after 3 month probation has been successfully completed. 3 Days onsite and 2 days work from home (Salary may be negotiable depending on experience) Key Responsibilities Work as part of the wider client services team to ensure all customers receive the best possible customer experience Assisting the sales team by highlighting new opportunities Communicate with customers … face meetings as and when required Ensure scheduled reports and tasks are completed in full and on time Take direction from Senior Account Managers and Account Managers to support customer and team objectives. Prioritise workload ensuring all requests are dealt with and completed on time Provide keen attention to detail when processing orders and communicating customer requests to More ❯

require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process. SKILLS AND EXPERIENCE REQUIRED Education: Bachelors degree in Data Science, Information Management, Computer Science, Business Administration, or a related field. A masters degree or certifications in data management, governance, or analytics is … a plus. Experience: Minimum of 5 years of experience in data governance, data management, or business intelligence. At least 2 years of experience in a leadership role. Proven experience managing data governance initiatives, data quality frameworks, and reporting processes. Strong understanding of data privacy and security regulations (e.g. GDPR, ISO 27001, Cyber Essentials Plus). Expertise … e.g. PL-300, PL-400). Technical Skills: Familiarity with data governance tools and platforms to ensure data quality, integrity, and compliance across the organisation. Proficiency in SQL and experience with data warehouse technologies for managing, querying, and optimising large datasets. Experience with data analytics and reporting platforms, business intelligence solutions, and automation tools (e.g. Power BI, Power More ❯

require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process. SKILLS AND EXPERIENCE REQUIRED Education: Bachelors degree in Data Science, Information Management, Computer Science, Business Administration, or a related field. A masters degree or certifications in data management, governance, or analytics is … a plus. Experience: Minimum of 5 years of experience in data governance, data management, or business intelligence. At least 2 years of experience in a leadership role. Proven experience managing data governance initiatives, data quality frameworks, and reporting processes. Strong understanding of data privacy and security regulations (e.g. GDPR, ISO 27001, Cyber Essentials Plus). Expertise … e.g. PL-300, PL-400). Technical Skills: Familiarity with data governance tools and platforms to ensure data quality, integrity, and compliance across the organisation. Proficiency in SQL and experience with data warehouse technologies for managing, querying, and optimising large datasets. Experience with data analytics and reporting platforms, business intelligence solutions, and automation tools (e.g. Power BI, Power More ❯

require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process. SKILLS AND EXPERIENCE REQUIRED Education: Bachelors degree in Data Science, Information Management, Computer Science, Business Administration, or a related field. A masters degree or certifications in data management, governance, or analytics is … a plus. Experience: Minimum of 5 years of experience in data governance, data management, or business intelligence. At least 2 years of experience in a leadership role. Proven experience managing data governance initiatives, data quality frameworks, and reporting processes. Strong understanding of data privacy and security regulations (e.g. GDPR, ISO 27001, Cyber Essentials Plus). Expertise … e.g. PL-300, PL-400). Technical Skills: Familiarity with data governance tools and platforms to ensure data quality, integrity, and compliance across the organisation. Proficiency in SQL and experience with data warehouse technologies for managing, querying, and optimising large datasets. Experience with data analytics and reporting platforms, business intelligence solutions, and automation tools (e.g. Power BI, Power More ❯

impact at scale. Key Responsibilities: Lead and coordinate service design work across agile, multidisciplinary teams. Design services that are efficient, inclusive, accessible, and user-centred. Work within the AI Customer Experience Frontier Programme to explore new design opportunities using emerging technologies. Use research and data to inform service improvements and address user needs. Facilitate co-design workshops, stakeholder … engagement, and collaborative problem-solving. Champion accessibility, legal compliance, and sustainability in service design. Mentor junior designers and promote best practice across government design communities. Required Skills & Experience: Extensive experience designing services in complex digital environments. Strong track record of working with user research data to drive decisions. Ability to influence and negotiate design direction with senior stakeholders. … Proven experience in agile and collaborative, multidisciplinary environments. Expertise in leading design workshops and inclusive co-design activities. Commitment to accessible and equitable public service delivery. Experience supporting and mentoring other designers. Desirable: Experience across the full service lifecycle (discovery to live). Experience working with UK government departments, public sector, or non-profit organisations. Excellent More ❯

calculations and processes, completing all tasks in line with current work procedures. Support the team on complex casework, high value cases, and complaints. Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential. Adapt to varying demands and … correction action to prevent re-occurrence. Participate in and promote good team communication and share knowledge and expertise with other team members. What we're looking for: Pension administration experience with knowledge and experience of DB pension schemes. Strong team work ethic, with experience coaching and mentoring others. Experience leveraging your pensions expertise to review and … ensure the accuracy of others work. Excellent numeracy and data inputting skills, with proficiency in performing manual calculations. Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications). Skilled in managing complex queries and escalations. Excellent accuracy, attention to detail and quality management skills. Strong communication skills, including written communication skills in a variety More ❯

job requisition id R-05525 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. About Us Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. … AAM) - an entry-level opportunity designed to propel you toward senior roles like Account Manager or Account Executive! As an AAM, you'll play a vital role in driving customer success, growth, and retention. Your impact will be measured by your ability to help secure new business, support renewals, and foster lasting client relationships. You'll get hands-on … experience managing a diverse portfolio of accounts while working closely with 3-4 experienced Account Managers. Key Tasks Align with Account Managers on strategies to maximize and protect revenue. Manage smaller transactions (like adding banks/users) and create change orders. Generate and mature your pipeline through customer meetings and campaigns. Work closely with AMs to ensure all More ❯

to product demo to close. The majority of your revenue will come via inbound leads, but you will be responsible for generating 20-25% of your own pipeline. Prior experience hunting as a SDR/AE will be critical to your success. Help build out and refine our sales process. This can include everything from refining customer communications … to helping create new sales collateral to developing a new demo narrative, and everything in between Close net new business Be the voice of the customer; understand their needs and make them champions Work with Product, Growth, and Customer Success to create the best customer experience About You: minimum 5+ years in technology sales experience (preference for SaaS) minimum 4+ years of quota-carrying sales closing experience with a track record of high-performance Experience selling into the SMB & MM space (ideally selling into B2B SaaS companies) Experience working with a technical product and complex value propositions. Able to talk through technical integrations and run your own demos of the product. More ❯

you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The Customer Success Manager will … own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers. The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and … generating expansion opportunities, and management of the customer renewal. The role requires a background working with developers, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users More ❯