951 to 975 of 1,222 Customer Experience Jobs in England

Location Wotton-under-Edge, Gloucestershire, UK Salary £50,000 - £55,000 depending on experience Hybrid working minimum 3 days in the office weekly Renishaw PLC is a FTSE 250 global high precision metrology and healthcare technology group, committed to delivering exceptional customer experiences. We are embarking on an exciting website and e-commerce transformation programme to enhance user … experiences and drive our digital presence to new heights. To help realise this vision, we are seeking a talented Digital Experience Product Owner to join our team. This pivotal role sits within Renishaws Web Experience team, where youll be driving meaningful change across our global websites. With a strong customer-first mindset, youll lead product delivery squads … own the success for assigned website digital products. Manage and prioritise the DX product backlog in alignment with commercial KPI's and wider business requirements, balance the delivery of customer-facing features with technical improvements and debt. Organise requirements following key agile frameworks including user story mapping, epic & feature hierarchies, feature injection user story writing, pivoting and prototyping. Champion More ❯

Purpose The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience. The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be... Handling customer calls/emails relating to installation of Telematics devices in line with company SLAs and metrics. Managing service desk tickets raised by other business areas within SLAs. Liaising with … 3rd party engineering teams to co-ordinate installation bookings. Liaising with customers to arrange and inform of implementation/installation dates. Handling implementation queries from other departments. Updating customer account information on tickets and CRM to keep all parties informed. Work efficiently adhering to departmental processes. Notify management team of any issues/risks to meeting SLAs. Email management More ❯

highly experienced Strategic People and Talent Business Partner with visionary minds to join our transformative journey. These are senior, yet hands-on, high impact and influential roles, requiring proven experience in strategic people partnering, enabling you to help translate our overall people and culture strategy into actionable, business-aligned initiatives, to provide transformational outcomes. As well as playing a … critical role within the People and Culture Team, helping shape and deliver our People strategy and services to enhance our colleague and customer experiences, you will be a trusted and credible advisor to our Executive Committee members and their teams. Providing strategic thought leadership and challenge, you will proactively identify and deliver strategic people solutions that drive organisational effectiveness … new and better ways of working for the business with the People team, focused prioritisation, and enabling self-serve capabilities in activities traditionally managed within the team. Required Skills & Experience: Strategic partner Trusted senior Strategic People and Talent Partner to Executives and their teams, who deeply understand how to translate strategic business priorities into simple, actionable People initiatives that More ❯

defining & improving payment processes and system automation, identifying inefficiencies, and driving operational excellence. Identify areas for improvement, and develop solutions to optimise payment flows, reduce costs, and enhance the customer experience. What you'll do Break down large features into smaller, manageable user stories with clear acceptance criteria. Ensure user acceptance by collaborating with stakeholders, defining measurable outcomes, and … to explore unknowns. Assist with user acceptance testing (UAT) by scenario development, scripting, coordination. Help users understand the new features and identify any remaining issues. What you'll bring Experience in understanding card payment processes, including transaction lifecycle, authorisation, clearing, settlement, reconciliation and fraud monitoring. Strong communication skills, problem-solving, critical thinking, and the ability to analyse data and … of business processes and the ability to model them using diagrams, flowcharts, or other tools. Ability to build relationships, collaborate effectively with product and technical teams across multiple squads. Experience working with Product Owners to prioritise and define acceptance criteria. Ability to lead discussions, facilitate meetings, and guide stakeholders to consensus. Experience thriving in fast-paced, cross-functional More ❯

defining & improving payment processes and system automation, identifying inefficiencies, and driving operational excellence. Identify areas for improvement, and develop solutions to optimise payment flows, reduce costs, and enhance the customer experience. What you'll do Break down large features into smaller, manageable user stories with clear acceptance criteria. Ensure user acceptance by collaborating with stakeholders, defining measurable outcomes, and … to explore unknowns. Assist with user acceptance testing (UAT) by scenario development, scripting, coordination. Help users understand the new features and identify any remaining issues. What you'll bring Experience in understanding card payment processes, including transaction lifecycle, authorisation, clearing, settlement, reconciliation and fraud monitoring. Strong communication skills, problem-solving, critical thinking, and the ability to analyse data and … of business processes and the ability to model them using diagrams, flowcharts, or other tools. Ability to build relationships, collaborate effectively with product and technical teams across multiple squads. Experience working with Product Owners to prioritise and define acceptance criteria. Ability to lead discussions, facilitate meetings, and guide stakeholders to consensus. Experience thriving in fast-paced, cross-functional More ❯

having opportunities to drive the scope, monitorthe execution and facilitate the implementation. You'll be at the forefront of bringing these complex and interdisciplinary models to market, ensuring a customer-focused approach throughout the process. This position comes with leadership responsibilities throughout the model lifecycle to drive adoption. Responsibilities Foster close relationships with all key market constituents (customers, consulting … London, Europe and International markets. Be a key player in defining use cases, delivery mechanism and establishing libraries of existing and future data products. Qualifications 7+ years insurance industry experience 5+ years working with CAT modeling products Knowledge of the Lloyds market is preferred Technical knowledge of multiple natural hazard models (including but not limited to hurricane, earthquake, flood … that include cross functional teams to successful completion. Ability to balance multiple projects simultaneously. The ability to motivate and inspire innovative discussions amongst colleagues is desirable. Direct Product Management experience (including Agile practices) is preferred A commitment to a client facing role. Graduate degree in a STEM field (PhD desirable but will consider Master's degree holders with the More ❯

we empower global businesses to harness the power of data. Our mission is to help clients transform through innovative data, digital, and AI solutions — enabling smarter decision-making, improved customer experiences, and long-term business value. Operating across both the public and private sectors, we provide end-to-end expertise across Data Strategy, Data Engineering, AI Enablement, and Analytics … emerging technologies, market trends, and competitor capabilities. Contribute to the continuous improvement of Xcede’s propositions, identifying opportunities to refine and expand our service offering Qualifications 4+ years of experience in business development, pre-sales, or client engagement for a professional services, consulting, or technology solutions provider. Proven track record in selling or shaping data, AI, cloud, or digital … and presentation skills — confident in engaging with C-level executives and technical stakeholders alike. Highly organised, self-motivated, and able to manage multiple opportunities simultaneously. Strong collaboration skills, with experience working across sales, delivery, and technical teams. A proactive, curious mindset and a genuine interest in Data & AI innovation. Additional Information Benefits include: Hybrid working model with flexibility More ❯

we empower global businesses to harness the power of data. Our mission is to help clients transform through innovative data, digital, and AI solutions — enabling smarter decision-making, improved customer experiences, and long-term business value. Operating across both the public and private sectors, we provide end-to-end expertise across Data Strategy, Data Engineering, AI Enablement, and Analytics … emerging technologies, market trends, and competitor capabilities. Contribute to the continuous improvement of Xcede’s propositions, identifying opportunities to refine and expand our service offering Qualifications 4+ years of experience in business development, pre-sales, or client engagement for a professional services, consulting, or technology solutions provider. Proven track record in selling or shaping data, AI, cloud, or digital … and presentation skills — confident in engaging with C-level executives and technical stakeholders alike. Highly organised, self-motivated, and able to manage multiple opportunities simultaneously. Strong collaboration skills, with experience working across sales, delivery, and technical teams. A proactive, curious mindset and a genuine interest in Data & AI innovation. Additional Information Benefits include: Hybrid working model with flexibility More ❯

we empower global businesses to harness the power of data. Our mission is to help clients transform through innovative data, digital, and AI solutions — enabling smarter decision-making, improved customer experiences, and long-term business value. Operating across both the public and private sectors, we provide end-to-end expertise across Data Strategy, Data Engineering, AI Enablement, and Analytics … emerging technologies, market trends, and competitor capabilities. Contribute to the continuous improvement of Xcede’s propositions, identifying opportunities to refine and expand our service offering Qualifications 4+ years of experience in business development, pre-sales, or client engagement for a professional services, consulting, or technology solutions provider. Proven track record in selling or shaping data, AI, cloud, or digital … and presentation skills — confident in engaging with C-level executives and technical stakeholders alike. Highly organised, self-motivated, and able to manage multiple opportunities simultaneously. Strong collaboration skills, with experience working across sales, delivery, and technical teams. A proactive, curious mindset and a genuine interest in Data & AI innovation. Additional Information Benefits include: Hybrid working model with flexibility More ❯

we empower global businesses to harness the power of data. Our mission is to help clients transform through innovative data, digital, and AI solutions — enabling smarter decision-making, improved customer experiences, and long-term business value. Operating across both the public and private sectors, we provide end-to-end expertise across Data Strategy, Data Engineering, AI Enablement, and Analytics … emerging technologies, market trends, and competitor capabilities. Contribute to the continuous improvement of Xcede’s propositions, identifying opportunities to refine and expand our service offering Qualifications 4+ years of experience in business development, pre-sales, or client engagement for a professional services, consulting, or technology solutions provider. Proven track record in selling or shaping data, AI, cloud, or digital … and presentation skills — confident in engaging with C-level executives and technical stakeholders alike. Highly organised, self-motivated, and able to manage multiple opportunities simultaneously. Strong collaboration skills, with experience working across sales, delivery, and technical teams. A proactive, curious mindset and a genuine interest in Data & AI innovation. Additional Information Benefits include: Hybrid working model with flexibility More ❯

we empower global businesses to harness the power of data. Our mission is to help clients transform through innovative data, digital, and AI solutions — enabling smarter decision-making, improved customer experiences, and long-term business value. Operating across both the public and private sectors, we provide end-to-end expertise across Data Strategy, Data Engineering, AI Enablement, and Analytics … emerging technologies, market trends, and competitor capabilities. Contribute to the continuous improvement of Xcede’s propositions, identifying opportunities to refine and expand our service offering Qualifications 4+ years of experience in business development, pre-sales, or client engagement for a professional services, consulting, or technology solutions provider. Proven track record in selling or shaping data, AI, cloud, or digital … and presentation skills — confident in engaging with C-level executives and technical stakeholders alike. Highly organised, self-motivated, and able to manage multiple opportunities simultaneously. Strong collaboration skills, with experience working across sales, delivery, and technical teams. A proactive, curious mindset and a genuine interest in Data & AI innovation. Additional Information Benefits include: Hybrid working model with flexibility More ❯

hiring a Software Engineer to join a high-performing digital development team working on innovative services for millions of users. Youll design, build and maintain backend systems that power customer-facing products. *Youll need to be able to work from their North Bristol office twice a week. What experience youll need to apply Strong experience with .NET … Core, C#, and SQL. Proficiency with Azure Cloud and interest in learning Kubernetes. Solid understanding of software engineering lifecycle and agile methodologies. Experience with event-driven design and reusable service architecture. Ability to work independently in a fast-paced environment. Excellent stakeholder management and communication skills. Passion for automation and eliminating duplication. Ability to manage multiple projects and deadlines. … using .NET Core and C#, while operating within an Azure Cloud environment supported by Kubernetes. Responsibilities include troubleshooting integration issues, improving internal processes, and identifying opportunities to enhance the customer experience. Estimating project timelines, managing technical debt, and clarifying requirements with stakeholders are also part of the remit. The work directly influences the quality and reliability of digital services More ❯

Finance Customer Success Agent - Accounting Software Support Are you a finance professional with a passion for customer service and problem-solving? This is a fantastic opportunity to join a growing software business as a Finance Customer Success Agent , supporting clients in getting the very best from their accounting platform. The Role: You'll be the first point … of contact for clients, managing inbound queries via phone and email, diagnosing and resolving technical or process-related issues, and ensuring an excellent customer experience. You'll also work closely with internal teams to escalate more complex queries and help shape product improvements. What We're Looking For: Minimum 3 years' experience in a finance role , with strong … hands-on use of accounting software. Background in customer support or client-facing roles is highly desirable. Excellent communication, problem-solving and organisational skills. A proactive, collaborative approach with strong attention to detail. Working Pattern: This role is ideally office-based full time during training and onboarding. Once you're fully confident in the role, there is potential to More ❯

clear communication and shared priorities. – Support product roadmaps, backlog management, and agile ceremonies to maintain momentum and quality. – Advise clients on how emerging technologies and delivery models can transform customer experience. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum environments. – Hands-on … experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid working and flexible More ❯

clear communication and shared priorities. – Support product roadmaps, backlog management, and agile ceremonies to maintain momentum and quality. – Advise clients on how emerging technologies and delivery models can transform customer experience. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum environments. – Hands-on … experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid working and flexible More ❯

clear communication and shared priorities. – Support product roadmaps, backlog management, and agile ceremonies to maintain momentum and quality. – Advise clients on how emerging technologies and delivery models can transform customer experience. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum environments. – Hands-on … experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid working and flexible More ❯

clear communication and shared priorities. – Support product roadmaps, backlog management, and agile ceremonies to maintain momentum and quality. – Advise clients on how emerging technologies and delivery models can transform customer experience. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum environments. – Hands-on … experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid working and flexible More ❯

clear communication and shared priorities. – Support product roadmaps, backlog management, and agile ceremonies to maintain momentum and quality. – Advise clients on how emerging technologies and delivery models can transform customer experience. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum environments. – Hands-on … experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid working and flexible More ❯

in our Government team, you’ll be helping our customers resolve their software issues and answer enquiries. You will be building relationships with customers, and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office. It is more than just a support role, and you will … be liaising closely with colleagues in the development and product teams. Using your experience and insights to help improve our software and drive customer satisfaction. You will need to have a background in either Revenues or Benefits, be that as a benefits assessor, revenues officer or systems administrator. In return, we offer a fun, diverse workplace with great … within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits software, experience with NEC Revenues and Benefits is an advantage Good knowledge of legislation in Revenues or Benefits Ability to recognise and prioritise urgent calls Ability to manage an issue to More ❯

in our Government team, you’ll be helping our customers resolve their software issues and answer enquiries. You will be building relationships with customers, and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office. It is more than just a support role, and you will … be liaising closely with colleagues in the development and product teams. Using your experience and insights to help improve our software and drive customer satisfaction. You will need to have a background in either Revenues or Benefits, be that as a benefits assessor, revenues officer or systems administrator. In return, we offer a fun, diverse workplace with great … within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits software, experience with NEC Revenues and Benefits is an advantage Good knowledge of legislation in Revenues or Benefits Ability to recognise and prioritise urgent calls Ability to manage an issue to More ❯

Access Administration. Focus will initially be on one of the two subjects and over time both roles will be learnt. This is an excellent role for someone with great experience of working in an operational role and who is an outstanding teammate! Contingent Worker Onboarding requires the role holder to undertake all operational activities to ensure contractors, consultants, agency … staff etc. join the Bank in a timely manner, that necessary documentation is received, and the hiring manager and new joiner receive a positive customer experience. This requires building knowledge of the onboarding journeys for contingent workers that join via procurement channels or the Public Sector Resourcing Framework (PSR). The Network Access Administrator role holder contributes to the … will be responsible for Contingent Worker Onboarding Delivering all aspects of Contingent Worker onboarding, working autonomously to deliver required onboarding tasks. Working collaboratively with the team to deliver excellent customer service through effective communication, reliability, knowledge sharing and being a key contributor. Understanding the different types of Contingent Workers and their requirements. Ensuring correct documents have been received to More ❯

key contributor role supporting the curation, development and supply of Schedules data, a foundational Cirium dataset supporting internal stakeholders (Data Operations, Data Delivery and Supply Management) and a large customer base. This position performs complex research, design, and software development assignments, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products. … Design and work with complex data models. Mentor less-senior software developers on development methodologies and optimization techniques. All other duties as assigned. QUALIFICATIONS: 5+ years of Software Engineering experience BS Engineering/Computer Science or equivalent experience required TECHNICAL SKILLS: Advanced knowledge of software development methodologies (e.g., Agile, Waterfall). Strong proficiency with data manipulation language including … storage subsystems. Strong skills in C# and Python with additional skills in Java, JavaScript/Typescript, Angular, very strong SQL, Windows server, UNIX, and .Net. Strong research skills. Strong experience of Terraform, AWS, Airflow, Docker, Github/Github actions, Jenkins/Teamcity• Strong AWS specific skills for Athena, Lambda, ECS, ECR, S3 and IAM Strong knowledge in industry best More ❯

Client This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Job Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare … and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on … industry trends to provide informed advice to clients. The Successful Applicant A successful Customer Success Manager should have: Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services. Strong interpersonal skills and the ability to build long-term client relationships. Proficiency in using CRM systems and other relevant software More ❯

a Fintech client in Chester. The role is on a permanent basis with excellent benefits. The Role: We’re seeking a UX Designer to craft, refine, and enhance engaging customer experiences across my clients’ digital platforms. You’ll play a key role in designing, developing, and optimising user journeys for a range of customer-facing websites, apps, and … to identify opportunities for improved usability and conversion. Plan and execute A/B tests (using tools like Convert) to validate design decisions and optimise performance. Map and refine customer journeys to remove friction points and enhance engagement. Advocate for accessibility, inclusivity, and UX best practices throughout the design process. £32,000-£40,000 DOE, plus yearly bonus. Working … Friday This is a hybrid role, 3 days in the office and 2 days from home. The individual We’re looking for people who have: Minimum of 2 years’ experience in UX Design A creative problem-solver with a passion for enhancing customer journeys and user experiences. A strong advocate for user-centred design, with a curiosity to More ❯

data risk portfolio throughout the software product lifecycle, adhering to agreed time, budget, and quality requirements. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. This role can only be performed from Glasgow, Knutsford or Northampton. To be successful as Head of Service Design & Data Deployment you should have experience with: Cloud … AWS) essential knowledge and qualification. Experience in Change and Risk Management in Financial Services. Experience working in Scaled Agile or similar framework. Exposure to modern testing and environment management frameworks. Hands on experience of Service Design Framework/Service transition Framework Some other highly valued skills may include: Test Automation Strategy/engineering. Risk Management qualifications. DevOps … across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints. Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations. Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high More ❯