1 to 25 of 312 ITSM Jobs in England

SharePoint Microsoft Intune management Troubleshooting Windows 10 and 11 Enterprise Knowledge of Android mobile operating systems Understanding of TCP/IP, VPN, DHCP, DNS ITSM tools (e.g., ServiceNow) Desktop, laptop, and printer hardware support Skills and Competencies: Strong interpersonal and customer-facing skills Excellent listening and communication ability Problem-solving ...

Skills & Experience Proven experience in IT Service Transition/Service Delivery roles Strong understanding of ITIL frameworks and Service Management principles Experience with ITSM tools (e.g. ServiceNow, JIRA) Experience working in both Agile and Waterfall environments Strong knowledge of service design and operational readiness Experience defining and managing SLAs, OLAs ...

tools * Windows and macOS endpoints * Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) * Mobile device management tools such as Intune or Jamf * ServiceNow or comparable ITSM platforms * Basic networking concepts (TCP/IP, DNS, DHCP) * Backup and data protection solutions * Exposure to Azure or AWS is a plus AI and automation mindset ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site in Manchester ...

tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching ...

patterns, inefficiencies, and automation opportunities. Exceptional communication and presentation skills covering both technical and business concepts Strong stakeholder management and communication skills Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience ...

Previous line management and team leadership experience ITIL Foundation certification or equivalent Service Management qualification Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices Experience with Service Management platforms such as ServiceNow, Freshservice, TopDesk, or similar Experience working within Agile and/or DevOps environments Familiarity ...

Strong background in IT Service Delivery/IT Operations within complex environments Solid working knowledge of ITIL (v3 or v4 – certification preferred) Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk Confident stakeholder manager with excellent communication and conflict-resolution skills Proven ability to juggle ...

similar) Active Directory & Group Policy Firewall & network security technologies (e.g. Fortinet, Cisco, Palo Alto or similar) VPN and remote access solutions Ticketing and ITSM platforms (e.g. ServiceNow, Jira, Freshdesk or similar) Virtualisation (e.g. VMware, Hyper-V) The Role This is a hands-on System Administrator position in a well-established ...

with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

negotiation. Excellent problem‐solving and critical‐thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026 #J-18808-Ljbffr ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

Server Familiarity with data modeling concepts and warehouse performance tuning Support & Incident Management Strong troubleshooting and analytical skills for root cause analysis Exposure to ITSM tools (e.g., ServiceNow, Jira) Preferred Qualifications: Microsoft Certifications (e.g., DP-900, AZ-900, DP-203) Familiarity with AKS, Docker, or containerized ML environments Understanding ...

contact between the business and the ICT Helpdesk, delivering high-quality technical support. Provide initial triage and support for requests submitted through the ITSM platform, email, and phone Administer and support O365 and Active Directory systems. Respond to user queries promptly and professionally, ensuring excellent customer service at all times. ...

Timescale Risk Analysis. Organisational definition and management. Project Management methodologies such as Agile, Scaled Agile and Waterfall and tools such as MS Project. IT service management approaches such as ITIL v4. Ability to work on-site with clients - typically 2 days a week in Milton Keynes however some flexibility ...

support for Windows 10/11 users, resolving hardware, software, and access issues Logging, managing, and updating incidents and service requests via the IT Service Management system Administering Active Directory, including user and group management and access control Managing joiners, movers, and leavers in line with defined processes Supporting Microsoft ...

multiple line-of-business applications Guide users through troubleshooting steps and document resolutions Log, categorize and prioritize incidents and service requests in the ITSM tool Escalate unresolved issues to the appropriate second- or third-line support teams Assist with the build, installation and configuration of desktops, laptops, printers and mobile ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact ...

supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure by Design). Knowledge of Incident Management, Vulnerability Assessments, SIEM & SOC Systems. Familiarity with ITSM workflows and change control procedures Experience designing or reviewing secure software supply chain and CI/CD security . Ability to interpret CVEs, CVSS scores ...

including Teams and OneDrive) Familiarity with Apple devices (MacBooks, iPads, macOS) Understanding of desktop, laptop, and printer hardware Desirable Experience using ServiceNow or similar ITSM tools Knowledge of mobility solutions Understanding of Microsoft Power Platform Prior experience in hardware/software support Active Directory knowledge Basic networking concepts Business & Professional ...

Active Directory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able). Familiarity with system monitoring, patching, and backup solutions. Excellent problem-solving skills and ability to mentor ...

summary The IT Service management team provides business-critical support for systems and services, to UKHSA business users at all locations at which UKHSA staff work. ICT Engineers will provide both technical and non-technical expertise in the development and operation of ICT support to end users within the UKHSA ...

updates and technical guidance to users and stakeholders Escalate when Required : Work with senior engineers, providing detailed diagnostics and analysis Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS Previous experience ...

updates and technical guidance to users and stakeholders Escalate when Required : Work with senior engineers, providing detailed diagnostics and analysis Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS Previous experience ...

Analyst - Roles and Responsibilities Act as the first point of contact for IT incidents and service requests, managing tickets end-to-end within an ITSM system Take full ownership of support queries from initial contact through to resolution as a Service Desk Analyst Provide hands-on support across Windows environments ...