1 to 25 of 284 ITSM Jobs in England

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support … development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working ...

adherence and service quality standards Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Desktop, mobile, printer and hardware troubleshooting Candidate Profile Fordway ...

experience in VIP/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune ...

focus on service excellence and continuous improvement. Strong analytical skills with experience interpreting service data and producing management reports. A solid understanding of IT Service Management principles and the ITIL framework. Candidates must: Be commutable to West Cumbria Excellent communication skills Must be eligible for SC This is a primarily ...

support (L1–L2 + complex issue handling) Strong troubleshooting across Windows, Microsoft 365, enterprise apps, identity and access, and end-user hardware Experience with ITSM tools (e.g. ServiceNow) and SLA-driven environments Knowledge of Teams Rooms, AV, video conferencing, and telephony systems Experience with SharePoint and automation tools (Power Automate ...

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

Experience working within Agile and/or traditional project delivery frameworks Excellent stakeholder engagement, communication and facilitation skills Experience working within ITIL or IT Service Management environments Strong analytical, problem-solving and process improvement capabilities Degree or equivalent experience in a relevant field BCS Business Analysis, Agile BA or similar ...

tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching ...

processes. Preferred ServiceNow Certified Implementation Specialist (CIS) – Integrated Risk Management (IRM) and/or Governance, Risk and Compliance (GRC). Additional ServiceNow certifications in ITSM, ITOM, CMDB, Discovery, or Vulnerability Management. Experience within security operations, vulnerability management, or cyber security functions. Experience working in large-scale enterprise ServiceNow environments. Familiarity ...

Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. ...

Strong background in IT service delivery, operations, or client-facing roles. Deep knowledge of ITIL v3 or v4 frameworks (certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent stakeholder management, communication, and conflict resolution skills. Proven ability to manage multiple projects and priorities ...

assurance within a complex IM&T environment, ensuring change is delivered safely and sustainably Experience using service management and reporting tools (e.g. Ivanti ITSM, Power BI) to monitor performance, identify trends and support improvement delivery Desirable Experience working with enterprise architecture and/or operating model design to support strategic ...

cybersecurity practices and compliance Support backup, disaster recovery, and business continuity planning Governance & Quality Manage documentation, asset registers, and reporting Ensure adherence to IT service management (ITIL-aligned) processes Oversee third-party suppliers and service quality Leadership & Collaboration Lead and develop a distributed team of IT technicians Work closely with ...

Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) Excellent communication and interpersonal skills ...

Azure AD/Entra ID, and user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

call rota for up to seven days per calendar month when required. Essential Skills & Experience ITIL Foundation certification. Strong understanding of IT Service Management and Change & Release Management processes. Experience managing releases, risks, dependencies, and stakeholder expectations in complex IT environments. Demonstrable leadership experience managing teams and driving performance. Strong ...

enterprise infrastructure environments Experience across networking, infrastructure and end-user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 ...

under pressure Highly organised with excellent prioritisation and coordination skills Strong analytical and problem-solving mindset Essential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone who is friendly, approachable, and empathetic. Great attention to detail ...

Desirable: * Experience working in an IT service desk or support environment * Knowledge of service management tools (e.g. ServiceNow, Remedy or similar) * Awareness of IT service management frameworks (e.g. ITIL) * Experience Supporting business systems or applications (e.g. HR, Finance, ERP systems) About UKSBS & Your Opportunity UKSBS is a public sector shared ...

first mindset. Ability to work effectively in a team environment. Good organisational and time management skills, with the ability to prioritise workload. Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes. Desirable Experience working within a large enterprise or campus environment. Knowledge of device lifecycle management and asset control ...

ability to remain calm under pressure Desirable Experience in an MSP or IT services organisation ITIL Foundation or equivalent certification Experience using PSA/ITSM platforms such as HaloPSA Personal Attributes Strong communication skills — clear, professional and personable Highly organised with the ability to manage competing priorities Able ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...