1 to 25 of 886 ITSM Jobs in England

Notification Service (APNs), and Intune for cross‐platform device management. Advanced troubleshooting skills across Windows, macOS, Linux, iOS, and Android platforms. Deep expertise in ITSM platforms (e.g., ServiceNow, Jira Service Management) and enterprise infrastructure. Strong scripting and automation skills (e.g., PowerShell, Bash, Python) for operational efficiency and process optimization. Practical ...

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

management and communication skills. Advanced Microsoft 365 proficiency including Excel, PowerPoint, Teams, and SharePoint. Strong analytical and organizational skills. Experience with ServiceNow or similar ITSM platforms preferred. Ability to operate effectively in a fast-paced customer-facing environment. Preferred Qualifications ITIL Foundation Certification. Project Management certification (PMP, Prince2, Agile ...

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting ...

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

team. Experience supporting enterprise business applications. Experience working in a multi-tier support model (1st, 2nd and 3rd line support).Strong understanding of IT Service Management principles. Experience managing operational service performance and SLAs. Experience dealing with business stakeholders and senior users. Experience leading service improvement initiatives. Technical KnowledgeStrong understanding ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is ...

Experience translating technical concepts for non-technical audiences Desirables Formal project management certification (PMP, PRINCE2, Agile/Scrum certifications) Experience with ServiceNow or similar ITSM platforms for change and incident management Knowledge of Windows Server technologies and enterprise infrastructure Experience with Ping AM/Ping DS Identity product ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

Desirable Knowledge of Microsoft Intune and endpoint management. Familiarity with PowerShell scripting and automation. Experience with cybersecurity tools and security best practices. Experience with ITSM solutions and helpdesk ticketing systems. Knowledge of ITIL principles or service management frameworks. Experience working with or maintaining ERP systems. Personal Attributes Analytical and methodical ...

IT security, vulnerability management, patching, monitoring, backups and disaster recovery. Incident management, root-cause analysis and security incident response, ideally involving SIEM tools. IT service management covering incidents, problems, changes and assets. Strong troubleshooting, risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. ...

National with 5 years of continuous residence ServiceNow certifications at minimum: CIS HRSD with demonstrable experience Beneficial certifications; ServiceNow Certified System Administrator, CIS ITSM Proven experience working on: At least one large global/international ServiceNow implementation, OR Multiple end-to-end smaller ServiceNow deployments focussing on key employee 'moments ...

Systems Architect/Technical Lead EDI Systems Developer SAP and Enterprise Application teams Enterprise Architecture and Information Security Project Management Office and IT Service Management Commercial, Supply Chain, Logistics, Finance and Customer Service teams Customers and suppliers Third-party logistics providers EDI service providers Integration partners Software vendors Role Requirements ...

device security and modern workplace technologies Experience packaging, deploying and supporting enterprise applications Experience supporting device lifecycle and asset management processes Familiarity with IT Service Management processes and platforms such as ServiceNow Experience working within security and compliance frameworks such as ISO27001 and Cyber Essentials Strong troubleshooting and analytical skills ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

data analysis and visualisation tools (Power BI strongly preferred) Understanding of user analytics, engagement metrics, and KPI development Familiarity with ticketing systems and IT service management platforms Basic understanding of AI technologies and their business applications Knowledge of data governance, compliance principles, and audit trail management Competency in Excel ...

cross-functional dependencies Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service ...

experience managing enterprise IT services delivered by outsourced providers, including service reviews, SLA assurance, escalation management and cross-supplier coordination.* Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, availability and capacity management.* Strong understanding of Windows desktop services, device provisioning, remote support, user experience ...

troubleshooting, maintenance and repairs.* Strong understanding of core infrastructure concepts, for example DHCP, DNS, VPN and wired/wireless networking.* Proven experience of an ITSM platform, for example ServiceNow or equivalent, including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit-quality updates.* Good knowledge of Apple client environments ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...