151 to 175 of 904 ITSM Jobs in England

interfacing parties, suppliers and technical teams Desirable certifications: ITIL 4 certification (Foundation minimum, advanced level preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards Desirable domain experience: Transport and mobility systems, particularly ticketing/Revenue Collection Systems (EMV contactless, Oyster or equivalent fare systems), large public-sector ...

projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 ...

organisational skills and ability to plan effectively Effective management of stakeholder relationships at all levels, including executive stakeholders Experience at developing and implementing IT Service Management policies and procedures Excellent understanding of ITIL Successfully implemented in-depth service improvement plans and managed customer expectations throughout Ability to influence key stakeholders ...

alongside good knowledge of Microsoft 365, Exchange and Intune Good knowledge of server operating systems, including Microsoft Server and Linux An understanding of IT service management principles, including incident, change and problem management Strong organisational and prioritisation skills, with the ability to balance business-as-usual activity, incidents and project ...

users A proactive approach and the confidence to take ownership of infrastructure issues Experience with HPE infrastructure, Azure, Entra ID, Microsoft 365, PowerShell, Halo ITSM or manufacturing environments would be advantageous. If you're an Infrastructure Engineer with genuine firewall and networking experience who wants greater ownership and exposure ...

hardware installations and configurations. Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged in our ITSM solution. Perform administrative tasks such as user account creation. Attend team and customer incident meetings and conference calls. Complete other service-related tasks as required ...

Driving operational excellence through governance frameworks, measurable KPIs/SLOs, automated monitoring, strong problem management, and continuous improvement. Developing and implementing tooling strategies across ITSM, observability, alerting, monitoring, and automation to enhance service reliability. Collaborating with sales and bids teams to shape operational components of proposals, support solution design ...

troubleshooting and supporting both macOS and Windows OS.* Experience managing AV equipment and conference room setups.* Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITSM platforms.* Prior experience using MDMs such as Jamf and Workspace 1 for fleet management* Prior experience using Okta* Knowledge or prior experience about office networking ...

corporate environment. Proven ability to diagnose and resolve complex Mac and endpoint issues in a structured and methodical manner. Experience working with an ITSM platform such as Zendesk, ServiceNow or a similar ticketing environment. Strong understanding of IT operational processes, including onboarding, offboarding, asset management and service management. Experience operating ...

where appropriate Carry out routine tasks such as password resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues ...

Responsibilities: Serve as a primary 1st/2nd line contact for internal IT support, managing incidents and service requests via phone, email, and the ITSM/ticketing tool. Provide daily support for laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive ...

IT services or client-facing technical environment Knowledge of project methodologies such as PRINCE2, Agile or PMP Familiarity with ServiceNow or similar ITSM platforms Understanding of Microsoft 365, cloud technologies, AI or automation tools APPLY TODAY... By submitting your job application to us you are hereby giving us your express ...

activities align with defined standards and service level agreements. Your responsibilities will include: Providing first-line support via phone, email, remote tools, and IT Service Management tools for IT-related incidents and service requests Advanced troubleshooting of hardware, software, network, and account-related issues in-line with the technologies implemented ...

ExperienceProven experience in a ServiceNow consulting, architecture, pre-sales, or solution design role. Strong understanding of the ServiceNow platform and its key modules, including ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, and App Engine. Experience leading solution design activities for complex digital transformation programmes. Demonstrable experience supporting bids ...

Recruiting, Onboarding, Learning, Platform or another relevant module. Additional qualifications in SAP Integration Suite, SAP Activate, project management, Agile delivery, enterprise architecture or IT service management are desirable. #J-18808-Ljbffr ...

Proven experience in a ServiceNow consulting, architecture, pre-sales, or solution design role. Strong understanding of the ServiceNow platform and its key modules, including ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, and App Engine. Experience leading solution design activities for complex digital transformation programmes. Demonstrable experience supporting bids ...

embed non-functional requirements and secure-by-design principles into delivery pipelines. Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication. Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services. People LeadershipLead and mentor a team of SRE engineers ...

senior stakeholders, governance forums and executive audiences. We're particularly interested in hearing from leaders who bring: Significant experience leading Technology Operations, IT Service Management, IT Operations or Service Delivery functions within a complex environment. Strong knowledge of ITIL-based service management, including incident, problem, change and request management. Experience ...

delivering infrastructure projects and service improvements within a complex IT environment. Experience of supporting and troubleshooting multi-vendor technical environments. Knowledge of IT service management principles and best practice. Knowledge of information governance, cyber security and relevant legislation including GDPR. Experience of working with stakeholders to identify requirements and deliver ...

activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop and execute strategic ...

ensure continuous improvement projects are delivered on time, within budget, and meet the high-quality standards expected by Zodiac Maritime. Vendor and IT Service Management Establish and maintain productive relationships with strategic vendors. Oversee contract negotiations, manage ongoing performance, and ensure the delivery of services aligns with Zodiac Maritime ...

clearly and manage expectations. Technical support and operational engineering experience within an IT support function. Additional Skills & Qualifications experience with ServiceNow or similar IT service management tools for incident and change request handling. Familiarity with drive sanitisation and secure disposal processes aligned with strict guidelines. Understanding of laptop refresh programmes ...

technological projects. Experience leading quality teams in operational and technological environments. Proven track record in implementing ISO 9001 or similar standards. Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred. Experience working with UK public-sector clients, ideally within transport or infrastructure environments. ...

technological projects. Experience leading quality teams in operational and technological environments. Proven track record in implementing ISO 9001 or similar standards. Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred. Experience working with UK public-sector clients, ideally within transport or infrastructure environments. ...

compliance, and suppliers. Crisp written communication: executive updates, RAID, and runbook clarity. Tools/skillsPlanning: MS Project/Smartsheet/Jira/ConfluenceChange/ITSM: ServiceNow (or equivalent)Reporting: ExcelBenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority. ...