151 to 175 of 281 ITSM Jobs in England

changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service ...

changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service ...

changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service ...

IT Service Manager - ITIL/ITSM - hybrid - £80K Hybrid - 2 days a week in office - Kings Cross Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management … Engineering, and Compliance to support audit readiness (ISO 27001/SOC 2). What you'll need: 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

join their team on a full-time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment. The Role As Service Operations Manager, you will be responsible … incident reviews Analyse service performance data and KPIs to identify trends, risks, and opportunities for improvement Support the ongoing development of IT Service Management (ITSM) tools and processes Work closely with Transition teams to successfully onboard new or updated services into live operations About You Proven experience in a Service ...

English GCSE, grade 6 (Essential) Maths GCSE, grade 6 (Essential) About the Employer HALO SERVICE SOLUTIONS LTD Halo Service Solutions makes modern and intuitive ITSM, PSA and Service Desk software that is used by Global Brands. We’re committed to improving customer relationships and unlocking team productivity through digital workflows ...

engaging stakeholders to maintain consistency and quality. They will work as a team with an internal IT governance team. Skills & Experience Experience in IT Service Management, Service Ownership, or Service Governance Exposure to risk, compliance, or assurance processes (e.g., Risk, 3 party risk, audits) Strong communication and stakeholder management skills ...

Experience working within an ISO/IEC 20000-1 aligned environment (using it to improve service, not just for compliance) * Solid understanding of IT service management principles (incident, problem, change, request) * Experience owning SLAs, service reporting, and improvement initiatives * Confident communicator with the ability to manage escalations professionally and empathetically ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

track and prioritise incoming support requests, ensuring issues are resolved in a timely manner and escalating where appropriate. CRM & Record Keeping: Use and maintain ITSM tools to manage service delivery, document actions and maintain a clear audit trail. Data Security & Compliance: Handle customer data securely, applying relevant policies and complying ...

third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited ...

testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM/PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills ...

across hardware, software, and network systems Excellent communication skills and the ability to explain technical issues clearly to non-technical users Knowledge of IT service management and ticketing systems Proactive attitude with a passion for continual learning in the IT field Infrastructure Support Benefits: Competitive salary package commensurate with experience ...

should also have at least a year of Linux (Ubuntu) experience. Remote Tools: Experience with remote management (VNC/Microsoft Terminal Services) and ITSM tools like ServiceNow or Freshdesk. Hardware/AV: If you've worked with digital signage/audio Visual/Advertising technology this is highly advantageous. ...

experience with Cisco, Azure, AWS, Zscaler, SolarWinds, Sentinel Knowledge of SD-WAN, VLANs, Azure vWAN Experience with static & dynamic routing Understanding of network monitoring, ITSM, ISO 20000 Experience working in large, complex environments On-Call 1 week in 4 rota Additional pay included in overall package Low call-out volume ...

senior architects, to join a high-performing and growing practice. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks ...

ensuring security compliance Act as a point of contact via Tech Bar and remote support channels, managing incidents and service requests through the ITSM platform Collaborate with internal teams and vendors to troubleshoot and resolve technical issues Support IT projects and contribute to documentation, knowledge articles, training and continuous service ...

feedback. Essential Skills & Experience Proven experience delivering end-to-end service design within complex IT environments. Strong understanding of IT service lifecycle management and ITSM frameworks, such as ITIL Certification. Experience producing Service Design Packages (SDPs) and operational service documentation. Ability to translate business, technical, and operational requirements into practical ...

maintaining secure networks. Device Management: Configuring and integrating desktop and mobile devices. Cloud & Security: Applying cloud security and disaster recovery methods. Business Operations: Understanding ITSM, help desk operations, and customer service OS Support: Installing and maintaining operating systems. Career Pathway Successful participants are guaranteed an interview with our network ...

maintaining secure networks. Device Management: Configuring and integrating desktop and mobile devices. Cloud & Security: Applying cloud security and disaster recovery methods. Business Operations: Understanding ITSM, help desk operations, and customer service OS Support: Installing and maintaining operating systems. Career Pathway Successful participants are guaranteed an interview with our network ...

regulatory requirements of the Care Quality Commission. Information governance or cyber security qualifications (such as CISM, CIPP/E or equivalent). IT service management experience (e.g. ITIL). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such ...

root causes and kill recurring issues before they escalate. What We Offer Strategic Influence: You will have a direct say in our support tooling (ITSM) and departmental roadmap. Culture of Growth: We invest in your professional certifications and leadership training. Impact: You will be the face of IT ...

facilitate self-service. System Maintenance: Conducting system updates, security patches, and basic maintenance to prevent downtime. Service desk analysts must be proficient in ITSM tools, prioritize tasks to meet Service Level Agreements (SLAs), and analyze trends to prevent future problems. ...

also contribute to change and project activity, including system upgrades, UAT, data migration and post-implementation support. Alongside this, you'll ensure adherence to ITSM processes and support governance, risk and compliance requirements. Location/WFH: You'll join colleagues in the City based office three days a week, with ...