151 to 175 of 518 ITSM Jobs in England

Teams Telephony. Proficiency in PowerShell scripting and automation. Solid understanding of hybrid cloud environments and security practices. Experience maintaining ISO documentation and managing compliance logs. Skilled in using IT service management tools like ServiceNow. Strong communication and documentation skills. Ability to work independently and as part of a collaborative team. Why Apply? Be part of a supportive, diverse, and purpose More ❯

OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (e.g., ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals More ❯

Role Description & Required Skills Key Technical Skills: Strong knowledge of ServiceNow integration technologies: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON Experience with other ITSM platforms (e.g., BMC Remedy, HP, Landesk) Familiarity with orchestration tools (e.g., HP Operations Orchestrator, BMC Atrium) Understanding of microservices architecture and enterprise integration patterns Experience in: Jira, Confluence, RabbitMQ, Apache More ❯

and flexible attitude Nice to have experience Experience of working in an ITIL environment and contributing to the continual service improvement culture nice to have Experience of using an ITSM tool nice to have More ❯

when required. Work alongside other team members to triage service requests and incidents using an ITIL framework Record, track, and document the service desk incident-solving process within our ITSM ticketing system, including all successful and unsuccessful decisions made and actions taken, through to final resolution Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal More ❯

experience in a Service Desk or 1st line support role Good knowledge of Windows 10, Office 365, Intune, Exchange Strong communication skills and a customer-first approach Familiar with ITSM tools and service processes ITIL certification is a bonus Work Setup: Hybrid: 4 days in the office – in South Yorkshire Full UK driving licence preferred Salary & Benefits: Up to More ❯

and applications. They ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This rolewill provide support for end user computing across all SNG locations. Acting as More ❯

are met Excellent analytical, problem solving, decision making and influencing skills Desirable: Knowledge of Project Management Knowledge of operating IT systems within Government environments Experience of working with ServiceNow ITSM tool Experience working on a large and complex IT estate Constraints: Candidates submitted for this role must be British nationals, to confirm: They are a British citizen or hold dual More ❯

analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The More ❯

to the reports in the service desk Dashboard, through the SD Analyst tab. Ensure that escalation procedures are being followed and calls are managed according to priority. Ensure that ITSM calls are directed to the correct support teams in a timely manner, if not under the scope of the Service Desk. Liaise directly with business users to understand or clarify More ❯

process efficiency and effectiveness. Collaborating with IT partners to manage third-party changes effectively. Conducting change reviews to capture lessons learned and ensure follow-up actions. Integrating with other ITSM processes , such as Incident and Problem Management. Providing documentation and training to support governance and compliance. Managing stakeholders across multiple functions and geographies. Ensuring global compliance with Change Management policies More ❯

line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯

bonus Contract Type: Permanent, Full-time (37 hours per week) Proposed Start Date: 1st September 2025 Are you a people-focused leader looking for your next challenge in IT service management? At Delt, we don’t just provide IT support; we deliver services that truly make a difference to the communities we serve. We're growing and looking for an More ❯

Proven experience in IT within the banking or financial services industry Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITIL certification is advantageous Due to the volume of applications received for positions, it will not be possible to respond More ❯

related technology support. Proven ability to manage and facilitate activities by a variety of functional and geographically based teams to meet Service Management's requirements. Experience using an IT Service Management tool with an understanding of reporting modules. Proficiency in analysing problems using reports and statistics to identify trends and implement mitigating actions. Exposure to ITIL Service Management (or similar More ❯

workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITIL Foundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

and regional IT issues Experience required * Experience in corporate IT support * Strong customer service and communication skills * Hands-on experience with desktops, laptops, and telephony systems * Good knowledge of ITSM tools (ServiceNow preferred) * Valid UK driving license (travel to regional sites required) Desirable: * Microsoft Certifications/ITIL Foundation * Experience with SLAs and reporting * Comfortable supporting multiple locations and working independently More ❯

and emerging IT&D skills. Preferred working experience in IT&D function. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement More ❯

remote teams. IT Support Engineer job responsibilities: Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues. Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome). Set up and support new starters including workstation prep, user access, and onboarding assistance. Perform Windows More ❯

routing strategies to improve performance. Drive AI-powered network monitoring, automation, and self-healing capabilities. Scale Infrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establish network reliability objectives, including SLOs, SLIs, and error budgets. Implement real-time incident detection and response using AI-driven network analytics. Ensure high availability, network resilience More ❯

Tableau and Quick Sight PREFERRED QUALIFICATIONS - Experience using very large datasets - Gen AI application and usage - Relevant Certifications in the domains of BI, SQL, Six Sigma/Lean/ITSM, Supply Chain and Amazon operations is preferred Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions More ❯

obstacles. Some of our positions you could be allocated to include : Sustainability Enterprise Architect Collaboration Product Activation Lead UniOps Strategy Business Analyst Technology Business Partner Skills required include: IT service Management Cloud Computing Cyber Security Digital Transformation Microsoft office skills (Excel, Outlook, Word, PowerPoint) Please note, at Unilever we have development programmes, the skills below are skills which would be More ❯

obstacles. Some of our positions you could be allocated to include: Sustainability Enterprise Architect Collaboration Product Activation Lead UniOps Strategy Business Analyst Technology Business Partner Skills required include: IT Service Management Cloud Computing Cyber Security Digital Transformation Microsoft Office skills (Excel, Outlook, Word, PowerPoint) Please note, that at Unilever, we have development programmes, the skills below are skills that would More ❯

and execution; experience managing IT specialists, prioritising work, and fostering high-performing teams. You have broad and deep technical knowledge across cloud computing, SaaS, MDM, IAM, SSO, endpoint protection, ITSM, networking, and more, with hands-on experience managing and supporting key technologies like Microsoft 365, Google Workspace, Cisco Meraki, VMware, and others such as Windows, macOS, ChromeOS, Linux, iOS/ More ❯