151 to 175 of 309 ITSM Jobs in England

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

skills, experience + tasks will include: Strong ServiceNow technical expertise ideally on TSOM design, development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven ...

Responsibilities (post-award) Own and define the end-to-end ServiceNow platform architecture Establish architecture standards, design principles, and governance Lead solution design across ITSM/ITOM/CSM and custom modules Design and oversee integrations (APIs, MID Server, enterprise systems) Work closely with delivery teams, stakeholders, and vendors Ensure ...

changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service ...

Maths GCSE, grade C (Essential) English Other, grade Pass (Essential) About the Employer HALO SERVICE SOLUTIONS LTD Halo Service Solutions makes modern and intuitive ITSM, PSA and Service Desk software that is used by Global Brands. We’re committed to improving customer relationships and unlocking team productivity through digital workflows ...

ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system.* Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. The Requirements* Demonstratable experience within ...

Data Centre team's remit. What you will do: - • Perform routine operations and monitoring of hardware and software systems. • Record all actions using ITSM tools and follows standard procedures. • Manage and troubleshoot all systems in the responsible area. • Manage and resolve incidents, requests, and problems within SLAS or escalates ...

senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation's technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers. Working closely with the IT Manager, you'll provide day-to-day operational oversight while also ...

senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers. Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also ...

creating and maintaining accurate and up to date records for all inbound contacts (voice, in person, email) to the Service Desk using the ITSM tool. Be responsible for recording and reporting the necessary data to allow the production of Key Performance Indicator information and support of the Service Level Agreements. ...

post-implementation evaluations Desirable: PMP, PRINCE2, or Agile certification Experience across software development, infrastructure, cloud, or cybersecurity projects Familiarity with SDLC and IT service management (ITIL) Experience managing budgets and third-party suppliers Join a business at a genuinely exciting point of transformation Be part of a forward-thinking, engaged ...

with stakeholders, vendors and IT teams to ensure system stability and continuous improvement. Experience supporting SAP integrations and third-party applications. Strong understanding of ITSM processes, including incident, problem and request management within SLAs. Proven ability to perform root cause analysis and implement preventative actions. Confident supporting system changes, enhancements ...

networks, data centre, servers, platforms, etc.) - not hands-on technical, but able to speak the language and challenge where needed. Solid experience working with ITSM and change processes (e.g. raising and managing changes in ServiceNow, CAB/change approval). Confident stakeholder manager, able to bring product owners, infra teams ...

Experience - Project Planning & Tracking experience - IT Project Delivery experience (incl. Infrastructure, Security and/or Cloud Tech) - Resource Management & Augmentation - RAID Log Management - IT Service Management experience - Stakeholder Engagement & Management - Risk Analysis - Prince2/APM (or similar) certified For more information or immediate consideration for this opportunity, please contact Charlie ...

Incident Management Networking Threat Intelligence Information Security Phishing, Ransomware and other key threats IDAM (Identity and Access Mgmt) JML (Joiners, Movers and Leavers Processes) ITSM Policies and Procedures Information Classification Team Management/Development If you're interested in any of the above and interested in learning more, apply ...

Strong leadership experience across Microsoft 365 and Microsoft Azure Hands-on experience working with Service Integrators and third-party suppliers (essential) Strong understanding of ITSM, service transition and operational controls Experience delivering and migrating large-scale enterprise platforms Experience with technology migration programmes (on-prem to cloud, legacy to modern ...

security threats like phishing and ransomware Experience with identity and access management (IDAM) and JML processes Familiarity with technical standards including ISO27001, ITSM policies, and information classification Leadership capability with team management and development skills What’s in It for You: Join a forward-thinking organisation with a focus ...

qualifications, such as AWS and Cisco Certifications Operational Provide last line support for solutions delivered by the engineering function in line with existing IT service management processes.Act as an escalation point, for the managed service, for problems pertaining to network technology and with a view to re-engineering. Successfully transition ...

complex multi-supplier delivery, with clear governance, ownership, and controls Establish and maintain programme governance, RAID, dependencies, and financial oversight Partner with Infrastructure & Operations, ITSM, Security, Architecture, and Testing leadership Manage a small specialist team delivering service readiness at pace Proactively manage risk across a fast-moving DC exit ...

Assist and ServiceNow solutions. Educate stakeholders on best practices and platform capabilities. ServiceNow Delivery & Leadership Provide hands-on implementation support across ServiceNow modules (HR, ITSM). Make experience-led recommendations on configuration and design. Act as a senior technical and functional authority during Phase 2 delivery. Mentor junior and offshore ...

platform governance for ServiceNow implementations. In-depth hands-on ServiceNow Architecture expertise including design, configuration + implementation. Deep ServiceNow modules + workflows experience including: ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC). Managing integrations between ServiceNow and other systems (via REST, SOAP APIs, IntegrationHub, MID Server, custom integrations), ensuring ...

Linux Administration, HPC Environments/Clustering, Ansible, Puppet, GitLab, Terraform, Containerisation, Docker, Kubernetes, OpenStack, CI/CD, Scripting in Bash/Python/Perl, ITSM tools, Jira, Cloud Administration, Virtualisation, GPU Technologies, RAID Technologies, Oil Immersion Cooling, CCRBs. Relevant certifications: LPIC-2/3, CompTIA Linux+, ITIL Foundation. This role ...

business-critical project. What you'll need to succeed : Strong hands-on experience with ServiceNow platform development, including scripting, configuration, and implementation across ITSM, ITOM, CMDB, and Discovery modules. Strong experience integrating ServiceNow with enterprise systems using REST/SOAP APIs, and IntegrationHub. Good experience mentoring junior developers. Exposure ...

will hold Government SC clearance and be prepared to work on site if required by the customer. You will have proven implementation experience in ITSM, ITOM, SPM, IRM, GRC. Delivering high quality ServiceNow implementations based on business process requirements Robust Now Platform Implementation understanding, with in-depth knowledge in additional ...

desirable if you can demonstrate the following: ● Project Management experience. ● Experience with agile and waterfall project management methodologies. ● Knowledge of IT service management (ITSM) frameworks such as ITIL. ● Familiarity with IT infrastructure, cloud services, cybersecurity, or software development concepts. ● Experience with business intelligence tools and advanced Excel functions (pivot tables ...