151 to 175 of 343 ITSM Jobs in England

depth understanding of the MODs digital transformation programme. This includes the Cap SP and Cap C4ISR portfolios that will contribute to the Digital Targeting Web. Understanding of autonomous systems, ITSM, application of AI/ML technology (to solve problems) desirable. Clearance Required: Clearance to Start: SC Clearance for Role: DV What we do for you: At Leidos we are PASSIONATE More ❯

service performance reporting and drive continual service improvement initiatives Act as the primary IT business partner for service delivery into the organisation You’ll bring: 10+ years in IT Service Management, with strong ITIL and vendor management experience Proven record managing outsourced partners/SIAM models Strong commercial and contract management background Excellent stakeholder communication and influencing skills A proactive More ❯

an IT Service Desk Analyst/1st or 2nd Line Support/Technical Support role Experience of supporting projects, ideally migrations and/or applications Experience of using an ITSM tool Competent at identifying and fixing desktop hardware & software issues Basic networking and general fault diagnosis Customer service experience and strong communication skills Ability to explain step by step instructions More ❯

macOS environments. Hands-on experience with: Microsoft Intune & Autopilot JAMF for macOS management PDQ Deploy CrowdStrike, Microsoft Defender, Zscaler, Rapid7 Mobile device management for iOS and Android Familiarity with ITSM tools such as ServiceNow or Freshservice. Good understanding of endpoint security, MFA, encryption, and data protection practices. Key responsibilities of the IT Support Engineer: Serve as the senior escalation contact More ❯

macOS environments. Hands-on experience with: Microsoft Intune & Autopilot JAMF for macOS management PDQ Deploy CrowdStrike, Microsoft Defender, Zscaler, Rapid7 Mobile device management for iOS and Android Familiarity with ITSM tools such as ServiceNow or Freshservice. Good understanding of endpoint security, MFA, encryption, and data protection practices. Key responsibilities of the IT Support Engineer: Serve as the senior escalation contact More ❯

You'll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part of a More ❯

HDI Support Center Analyst and/or HDI Desktop Advanced Support Technician Certification Familiarity with Experience Essentials or Experience Foundation Hands on experience with Knowledge Centered Services (KCS) and ITSM processes Experience with user management and troubleshooting: Okta, Google Workplace and MDM/MAM Solutions (e.g., JAMF, Workspace ONE, etc.) Well versed supporting Chrome OS, Jira, Confluence and Slack Solid More ❯

related discipline. Extensive experience managing high-value vendor portfolios in a corporate environment. Demonstrable success delivering cost savings, service improvements, and innovation through strategic vendor management. Knowledge of IT service management frameworks (ITIL) and commercial best practice (e.g., CIPS, ISO 44001). Experience in high-growth, acquisition-heavy environments is highly desirable. Whats in it for you? We offer a More ❯

company that invests in your future. ?? What You'll Be Doing: Managing warranty claims via vendor portals (HP, Lenovo, Dell, etc.) Processing components and devices in SAP , ServiceNow , and ITSM Coordinating with courier partners and third-party suppliers Tracking serial numbers and assets with precision Maintaining databases and producing reports in Excel Meeting SLAs and personal performance targets Creating delivery More ❯

Provide technical guidance and SME-level support throughout the project lifecycle Key Skills & Experience: Proven experience as a ServiceNow Implementation Specialist/SME Strong understanding of ServiceNow modules (e.g. ITSM, ITOM, CMDB, etc.) Hands-on experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, or similar) Solid grasp of ITIL processes and service management principles Excellent stakeholder engagement and More ❯

Provide technical guidance and SME-level support throughout the project lifecycle Key Skills & Experience: Proven experience as a ServiceNow Implementation Specialist/SME Strong understanding of ServiceNow modules (e.g. ITSM, ITOM, CMDB, etc.) Hands-on experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, or similar) Solid grasp of ITIL processes and service management principles Excellent stakeholder engagement and More ❯

with knowledge of ISO20000-1 standards. Proven track record in managing organisational change and driving transformation initiatives. Excellent communicator with strong stakeholder management skills. Experienced in implementing and managing ITSM platforms. Skilled in managing services through SLAs, XLAs, and KPIs. Evidence of building or scaling a customer service department or offering from the ground up. Empathetic, professional, and operationally disciplined More ❯

with knowledge of ISO20000-1 standards. Proven track record in managing organisational change and driving transformation initiatives. Excellent communicator with strong stakeholder management skills. Experienced in implementing and managing ITSM platforms. Skilled in managing services through SLAs, XLAs, and KPIs. Evidence of building or scaling a customer service department or offering from the ground up. Empathetic, professional, and operationally disciplined More ❯

Essential A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience. Evidence of continuous professional development. Desirable ITIL Foundation Certificate in IT Service Management Special Requirement Essential Commitment to developing own expertise. Able to participate in the appropriate on-call rotation as needed. Able to travel across Trust sites to meet the requirements More ❯

processes create a seamless and engaging digital environment for employees across End User Computing (EUC) and IT services. UX Consultant’s Experience & Skills Required: Background in UX design within ITSM, EUC, or infrastructure programmes. Experience with ServiceNow or comparable IT service platforms. Involvement in Windows and cloud migration projects. Strong knowledge of Microsoft 365 tools and environments. Strategic thinker with More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

steps. Overcoming risks and any issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies and test execution. Knowledge & experience More ❯

team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity Framework Web More ❯

the MITRE ATT&CK Framework and Cyber Kill Chain. Ability to communicate technical information clearly to both technical and non-technical audiences. Awareness of cloud computing, networking, firewalls and ITSM processes. Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear More ❯

the MITRE ATT&CK Framework and Cyber Kill Chain. Ability to communicate technical information clearly to both technical and non-technical audiences. Awareness of cloud computing, networking, firewalls and ITSM processes. Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear More ❯

the MITRE ATT&CK Framework and Cyber Kill Chain. Ability to communicate technical information clearly to both technical and non-technical audiences. Awareness of cloud computing, networking, firewalls and ITSM processes. Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear More ❯

the MITRE ATT&CK Framework and Cyber Kill Chain. Ability to communicate technical information clearly to both technical and non-technical audiences. Awareness of cloud computing, networking, firewalls and ITSM processes. Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear More ❯

the MITRE ATT&CK Framework and Cyber Kill Chain. Ability to communicate technical information clearly to both technical and non-technical audiences. Awareness of cloud computing, networking, firewalls and ITSM processes. Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear More ❯

defect management. Ability to analyse requirements and translate them into effective test scenarios. Hands-on experience with Service now implementations, and testing. Experience testing across multiple modules such as ITSM or instances. Attention to detail, proactive problem-solving, and strong communication skills. Please note: The ideal candidate will have experience working on implementations, preferably with ServiceNow. Interview process: One interview More ❯