176 to 200 of 310 ITSM Jobs in England

desirable if you can demonstrate the following: ● Project Management experience. ● Experience with agile and waterfall project management methodologies. ● Knowledge of IT service management (ITSM) frameworks such as ITIL. ● Familiarity with IT infrastructure, cloud services, cybersecurity, or software development concepts. ● Experience with business intelligence tools and advanced Excel functions (pivot tables ...

IT Service Manager - ITIL/ITSM - hybrid - £60K Hybrid - 1 day a week in office - Manchester/Huddersfield Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident … Engineering, and Compliance to support audit readiness (ISO 27001/SOC 2). What you'll need: 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with ...

Identify and communicate discrepancies in asset and configuration data or required adjustments to the relevant teams for resolution. Maintain the Request Catalogue within the ITSM tool, ensuring it includes new services, updates existing ones, and removes retired services Create, populate and update the Business and Technical Service Catalogue, ensuring alignment … review the catalogues usage and value, seek feedback, and make improvements to its structure, content, and accessibility Ensure the Service Catalogue is integrated with ITSM tools and processes, supporting service requests, incident management, and change management workflows Oversee the lifecycle of assets, from maintenance to disposal. Ensure all assets ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

adhere to all local site-specific Fire, Security and Health & Safety regulations. Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required ...

management skills with excellent communication skills. A comprehensive understanding of enterprise IT infrastructure (datacentres, cloud services, network architecture, and email systems.) Expertise in IT service management principles. Strong understanding of information security principles and compliance requirements (ISO27001, Cyber Essentials). Experience with vendor and supplier relationship management. Benefits: 25 days ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. ...

days from the Nottingham office and 3 days at home. Key Responsibilities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point ...

prem and cloud environments. Own it all : From asset discovery & scanning to patch orchestration and exec reporting - unblock teams, automate noise, integrate with ITSM/CMDB/CI/CD.? Influence at scale : Partner with platform/app owners, security risk managers, and seniors to hit SLAs and trend risk ...

Comfortable owning pipeline development through outbound and inbound activity What would be desirable? Background selling into MSPs or enterprise IT environments* Understanding of IT service management or integration landscapes* Experience collaborating closely with marketing and technical teams* Exposure to long-term, strategic account development To Apply... Please apply directly through ...

Class Manager Complete any outstanding User Stories for Governance and Compliance, including the new service transition workflow Work on integration with the ITSM applications, including Incident and Problem Management, Change Enablement and Request Fulfilment Strengths and Experience ServiceNow Primarily significant experience of implementing CMDBs Experience with CSDM Hardware and Software ...

London.Requirements Planning and running qualitative and quantitative user research Working closely with Product Owners, BAs, designers and engineers Shaping journeys across ServiceNow modules (ITSM/HRSD/CSM environments) Communicating insight clearly to both technical and senior stakeholders If this is a role that suits your background available immediately ...

have high levels of accuracy, attention to detail and a strong work ethic. Previous experience in administration and warehouse management systems SAP, Service Now, ITSM, WMCS, Excel, Word and Outlook, experience with customer web portal would be highly desirable although full training and mentorship will be provided. To be successful ...

security boundaries, and observability. Architect document intelligence pipelines (classification/extraction/OCR/validation) and integrate with downstream systems (CRM/ERP/ITSM/EDM). Define non-functional requirements (availability, latency, throughput, cost, DR/RTO-RPO) and ensure solutions meet them. Implement identity & access (Entra ...

years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory ...

security boundaries, and observability. Architect document intelligence pipelines (classification/extraction/OCR/validation) and integrate with downstream systems (CRM/ERP/ITSM/EDM). Define non functional requirements (availability, latency, throughput, cost, DR/RTO RPO) and ensure solutions meet them. Implement identity & access (Entra ...

across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as a BMC Helix Technical Lead/Solution Ar click apply ...

across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery xxuwjjq Strong prior experience as a BMC Helix Technical Lead/Solution Ar... ...

across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as xkybehq a BMC Helix Technical Lead/Solution Ar If your ...

ensure sound decision-making and effective delivery. Essential Skills Prior experience of architectural designs High level (HLD) Experience with the following service now modules: ITSM, ITOM and CSM Proficient in connecting service now with external systems using IntegrationHUb, REST/SOAP and mid servers £400 to £500 a day | London ...

related automation tools. Experience with RBAC, security, and compliance in enterprise environments. Knowledge of CI/CD, DevOps, and integration with monitoring and ITSM tools. Excellent communication, documentation, and stakeholder management skills. Knowledge of config as code concepts If you are interested in this role or wish to apply, please ...

ensure sound decision-making and effective delivery. Essential Skills Prior experience of architectural designs High level (HLD) Experience with the following service now modules: ITSM, ITOM and CSM Proficient in connecting service now with external systems using IntegrationHUb, REST/SOAP and mid servers £400 to £500 a day | London ...

with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc) ServiceNow Certified System Administrator accreditation required, and having CIS-CSM/CIS-ITSM, ITIL v4 Foundation would be advantageous ...

business value Skills & Experience Strong experience working with ServiceNow in a platform ownership, product owner, or lead role Broad understanding of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM or similar) Experience engaging and influencing senior stakeholders Comfortable operating in a hands-on capacity as well as at a strategic level ...

Architect in a consulting environment CTA badge strongly preferred , though long-standing, credible consulting careers will be considered Deep exposure to enterprise ServiceNow estates (ITSM, ITOM, CSM, HRSD, SecOps, etc.) Strong understanding of integration patterns, enterprise architecture, and platform governance Comfortable operating at Senior Manager/Principal level A balance ...