176 to 200 of 386 ITSM Jobs in England

methodologies (Scrum or Kanban) and working in fast-moving teams. Effective communicator who can translate complex technical ideas to both devs and stakeholders. Bonus points for experience with IT service management tools like ServiceNow. Ability to pass BPSS and other clearances. What's in it for you as our Software Engineer? Salary: £50-60,000 Time off: 33 days holiday More ❯

methodologies (Scrum or Kanban) and working in fast-moving teams. Effective communicator who can translate complex technical ideas to both devs and stakeholders. Bonus points for experience with IT service management tools like ServiceNow. Ability to pass BPSS and other clearances. What's in it for you as our Software Engineer? Salary: £50-60,000 Time off: 33 days holiday More ❯

in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations. - Demonstrated industry leadership in the areas such as IT service management, cloud computing, or IT Strategy. - Track record of implementing AWS services in a variety of distributed computing, enterprise environments. - Advanced degrees in engineering and/or business Our inclusive More ❯

as VMware or Hyper-V. Proficiency in desktop support, including Windows 10/11 and Office 365. Networking knowledge (TCP/IP, DNS, DHCP, VPNs, VLANs). Familiarity with ITSM tools and ticketing systems. Excellent problem-solving and communication skills. Due to the volume of applications received for positions, it will not be possible to respond to all applications and More ❯

as VMware or Hyper-V. Proficiency in desktop support, including Windows 10/11 and Office 365. Networking knowledge (TCP/IP, DNS, DHCP, VPNs, VLANs). Familiarity with ITSM tools and ticketing systems. Excellent problem-solving and communication skills. Due to the volume of applications received for positions, it will not be possible to respond to all applications and More ❯

Responsibilities : Design and implement secure network architectures including firewalls intrusion detection prevention systems and encryption technologies Adhere to enterprise governance review processes to deliver project goals deliverables Follow enterprise ITSM CMDB processes Monitor and analyze security s using Security Information and Event Management SIEM tools and respond to security incidents in a timely and effective manner Collaborate with cross functional More ❯

Responsibilities : Design and implement secure network architectures including firewalls intrusion detection prevention systems and encryption technologies Adhere to enterprise governance review processes to deliver project goals deliverables Follow enterprise ITSM CMDB processes Monitor and analyze security s using Security Information and Event Management SIEM tools and respond to security incidents in a timely and effective manner Collaborate with cross functional More ❯

worked in Central Government. You will be responsible for supporting the development of enterprise workflows and data-driven decisions. You must have experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions is also required. Experience of REST/SOAP API Integration: Building and More ❯

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and support the … resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and effective resolution. Support the IT Helpdesk function using ITSM tools (e.g., Halo ITSM). Provide … years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation qualification. Familiarity with ITSM/helpdesk ticketing systems. Solid knowledge of IT applications and infrastructure. Proven experience leading crisis management/war room scenarios. Excellent communication, stakeholder management, and customer service skills. Ability to More ❯

will contribute to improving the operations' productivity. Key Responsibilities: Provide 1st and 2nd line support across various systems and services. Resolve incidents and service requests via phone, email, and ITSM platform. Troubleshoot issues in Windows-based software and business-critical applications across warehouse, transport, and office settings. Deploy and maintain IT hardware including PCs, laptops, mobile devices, printers, and warehouse More ❯

customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated More ❯

You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and vendor management More ❯

You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and vendor management More ❯

resolved effectively. About You Were looking for someone who: Has proven experience in IT Management, IT Support, and Project Delivery. Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred). Brings a proactive, problem-solving approach, with the ability to adapt to change. Has experience leading and developing teams. Holds a full UK driving licence and More ❯

effectively. About You We’re looking for someone who: Has proven experience in IT Management, IT Support, and Project Delivery. Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred). Brings a proactive, problem-solving approach, with the ability to adapt to change. Has experience leading and developing teams. Holds a full UK driving licence and More ❯

and policies throughout service design and delivery. Key Skills & Experience: Proven experience as a Service Delivery Architect or in a similar senior service delivery role. Strong understanding of IT service management frameworks (ITIL, COBIT, etc.) In-depth knowledge of cloud-based technologies and infrastructure. Candidates will be required to go through background checks before commencing contract. Must be eligible to More ❯

and policies throughout service design and delivery. Key Skills & Experience: Proven experience as a Service Delivery Architect or in a similar senior service delivery role. Strong understanding of IT service management frameworks (ITIL, COBIT, etc.) In-depth knowledge of cloud-based technologies and infrastructure. Candidates will be required to go through background checks before commencing contract. Must be eligible to More ❯

programme leads and the customers Running operational readiness reviews prior to project go-live, ensuring a smooth transition to live service Your skills and experiences: Essential: Knowledge of IT Service Management, Service Design and Service Transition Management Understanding of Service Design principles and artefacts Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to More ❯

distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly More ❯

newly created role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options available More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers More ❯

digital transformation initiatives. The Opportunity As a Cloud Infrastructure Engineer, you will be responsible for the management, optimisation, and support of global cloud infrastructure services within a structured IT Service Management framework. You'll work with a variety of technologies including Azure, VMware, Docker, and Kubernetes to ensure performance, security, and scalability across hybrid environments. Your role will include implementing More ❯

their application across range of programmes and contexts. Knowledge and experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI and ML, ITSM including ITIL, Cyber Security, Automation. Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget. Excellent communications More ❯

development Regular team social events What You’ll Do Be the friendly and knowledgeable first point of contact for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We’re Looking For More ❯