176 to 200 of 282 ITSM Jobs in England

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate You’re proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring ...

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate Youre proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring no detail ...

years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory ...

market expansion objectives. Shape outcome-led value propositions integrating ServiceNow with DXCs Consulting and Engineering Services capabilities. Drive large-scale, consultative transformation pursuits across ITSM, ITOM, HRSD, CSM, SecOps, and industry-specific workflow solutions. Engage C-suite and senior executives as a strategic transformation partner, influencing long-term digital roadmaps. ...

switching Wireless & WAN Juniper Mist Teltonika 4G/5G gateways Additional DDI (DNS, DHCP, IPAM) SNMP/API monitoring tools ServiceNow or other ITSM platforms This is a senior-level role so we need someone who is: A strong generalist across networking technologies Proven in delivering customer-facing infrastructure projects ...

switching Wireless & WAN Juniper Mist Teltonika 4G/5G gateways Additional DDI (DNS, DHCP, IPAM) SNMP/API monitoring tools ServiceNow or other ITSM platforms This is a senior-level role so we need someone who is: A strong generalist across networking technologies Proven in delivering customer-facing infrastructure projects ...

technology roadmaps. Key Responsibilities Program Leadership Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations. Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations. Drive program execution aligned with business transformation goals. Establish and maintain program governance frameworks. Scaled Agile Delivery Management … such as: Delivery milestones Velocity and throughput Program risks Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: IT Service Management (ITSM) IT Operations Management (ITOM) Configuration Management Database (CMDB) Telecom Service Operations Management (TSOM) Telecom Service Management (TSM) Customer Service Management (CSM) Ensure alignment with enterprise ...

/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM). Experience on S2P, FSO dispute, Service mapping would be preferred. Experience in greenfield implementation ...

Incident records Provide guidance to the Incident Process Coordinators Set and Chair bridge calls on Incidents, as per process Possess working knowledge on other ITSM and SIAM processes and help if required Coordinate with other SIAM, ITSM and Business teams Working knowledge and Safe and Agile DevOps methodology … Incident and Problem management role Very good understanding and awareness of the ITIL Incident management process and procedures Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., Decision maker with an operational viewpoint Available to support on-call outside of business hours Work with onsite & Offshore ...

Observability & Telemetry: Engineer the export of hardware health and performance metrics into OpenTelemetry (OTEL) and Prometheus to ensure unified monitoring across the heterogeneous fleet. ITSM & DDI Automation: Automate the end-to-end lifecycle from IP allocation (DDI/IPAM) to ServiceNow ticket generation for automated hardware break-fix and warranty ...

Partners Maintain strong forecasting and pipeline discipline Profile 12+ years enterprise technology sales experience Proven track record closing £1m+ ARR enterprise deals Background in ITSM, workflow automation or enterprise platforms Experienced in consultative, multi-threaded sales cycles Strong executive presence and commercial acumen Interested? Apply directly or message ...

Ansible, Puppet, Chef Familiarity with Rest API's, Web Services, and integrating Web Services with third party tools Experience with scripting languages Experience with ITSM Tools ...

your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader … represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best practices. Calm, organised, and able to handle pressuretraits essential for progressing ...

vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace … meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage ...

vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace … meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage ...

/30 hands-on vs. leadership responsibilities. Essential Skills & Experience Proven experience leading an IT Support or End User Support team. Strong ServiceNow ITSM knowledge. Customer-focused with excellent communication and problem solving skills. Ability to manage high volumes, multitask, and stay calm under pressure. Self motivated, adaptable and team … Active Directory & Azure AD administration skills. Fast learner with a commitment to continuous development. Willingness to work outside core hours when required. Desirable ServiceNow ITSM CUCM CCST Cisco AMP Call centre tools Package £60–70k base salary Up to 20% annual bonus Stakeholder pension (up to 10% employer contribution) Free ...

ServiceNow Architect is accountable for the end-to-end technical architecture, governance, and strategic evolution of the ServiceNow platform, with a strong focus on ITSM, ITOM, CMDB, CSDM, and Discovery. This role provides architectural leadership across the ServiceNow estate, ensuring the platform is scalable, secure, supportable, and aligned to ServiceNow … delivery needs with long term platform sustainability. • Act as the design authority for all significant platform changes, integrations, and enhancements. • Ensure architectural consistency across ITSM, ITOM, CSM, and future ServiceNow capability expansion. CMDB, CSDM & Discovery Leadership • Design, implement, and govern a robust CMDB architecture, ensuring accuracy, completeness, and fitness ...

analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with ...

IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx … e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with ...

Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role for someone … offers the opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation. Key Responsibilities Provide strategic and operational leadership for IT service management across business-critical systems and infrastructure. Ensure technology services are prioritised and delivered in line with business needs and agreed performance targets. Oversee technical ...

value, not just software features Experience working within UK enterprise sales environments Strong ownership mindset and proactive pipeline generation Nice to Have Exposure to ITSM, integration, automation, or outsourcing environments Experience selling into MSPs or IT service providers ...

things forward - Building and maintaining strong client relationships Bonus points for - Experience with platforms such as Salesforce, HubSpot, Freshworks, Atlassian, or other workflow/ITSM tools - Previous implementation experience in a SaaS company - A natural curiosity for how teams work and how processes can be improved ...

Design and implement enterprise grade logging and monitoring solutions using OCI Logging, OCI Monitoring, Events and Alarms. Integrate OCI monitoring with third party SIEM, ITSM and APM tools (e.g. Splunk, BMC etc.) Demonstrable experience with Oracle Cloud Infrastructure (OCI), including proficiency in the design and build of services such ...

flexible approach to consistently meet targets. - Domain knowledge : Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI. - Strong collaborator : Growth-oriented, with a customer-first mindset and the ability to build strong ...

flexible approach to consistently meet targets. - Domain knowledge: Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI. - Strong collaborator: Growth-oriented, with a customer-first mindset and the ability to build strong ...