176 to 200 of 265 ITSM Jobs in England

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your xxuwjjq responsibilities: Def All potential candidates should read through the following details of this job with care before ...

Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in IT support or service operations … IT support or customer-facing technical role. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Excellent communication and customer-service skills. Strong problem-solving and triage ability. Eligibility and willingness to obtain SC clearance. Desirable MoD, Defence or wider ...

enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills. … technical design sessions and translate business requirements into technical solutions. Platform Ownership Oversee ServiceNow platform governance, upgrades, and integrations. Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture. Drive automation and innovation across IT processes using ServiceNow capabilities. Technical Leadership Provide technical guidance to developers ...

knowledge and practical application of ITIL principles (v4 preferred). Demonstrated experience working with DORA compliance, operational resilience frameworks, and regulatory obligations. Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools. Ability to operate under pressure and manage complex, high-impact situations. Excellent stakeholder management, communication, and leadership skills. Strong … Experience with cloud and hybrid infrastructure environments. Understanding of DevOps and Agile delivery models. Ability to drive continuous improvement and embed best practices across ITSM processes. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills ...

Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/… Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards ...

analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with ...

analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with ...

have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA). You will possess a digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery and pre-sales expertise needed to lead the design, development, and delivery of compelling solutions. You are responsible … solution team to cover the related set of DXC Offerings & Capabilities across DXC Platform X, Enterprise Service Management (ESM), Service Integration & Management (SIAM) and ITSM Tool Integrations within a pursuit. The IS SLA also focuses on solutioning and providing technical sales support ensuring that the response integrates with the overall ...

support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure … financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join ...

IT Support Analyst Permanent Evesham £30,000 - £35,000 Are you ready to take your IT career to the next level? If you're passionate about real-world technology, problem-solving, and continuous development, we ...

maintain clear, timely communication with stakeholders across multiple time zones to ensure transparency and alignment. Ensure accurate incident logging, categorization, and documentation in ITSM tools (e.g., ServiceNow) to maintain governance and enable effective reporting. Conduct structured root cause analysis (RCA) for recurring or high-impact incidents to identify underlying issues … Participate in service reviews and post-incident/post-problem retrospectives to capture lessons learned and drive operational excellence. Key Skills & Requirements: Extensive IT Service Management experience, with a strong focus on Incident and Problem Management, or IT operations, preferably in the banking or financial services sector. Proven track record ...

role goes beyond reporting, using data to directly influence service delivery, system improvement and future-state design. You'll work with complex system and ITSM data, translating insights into clear, actionable outputs for a wide range of stakeholders. Key Responsibilities Own and deliver MI and core data analysis … Gather, analyse and present data to technical and non-technical stakeholders Analyse current system performance and support future improvements Extract and interpret data from ITSM tools (primarily ServiceNow ) Produce reporting and insights using Excel, PowerPoint and Power BI Support automation and reporting improvements Build and maintain AWS/Azure consumption ...

IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health ...

IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health ...

deliver results.- Applying IT Project Management methods, particularly Agile and DevOps, to help deliver solutions efficiently and collaboratively.- Solid understanding of IT Service Management (ITSM) principles, including change management and incident handling.- Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly and effectively.- Strong experience ...

deliver results. - Applying IT Project Management methods, particularly Agile and DevOps, to help deliver solutions efficiently and collaboratively. - Solid understanding of IT Service Management (ITSM) principles, including change management and incident handling. - Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly and effectively. - Strong experience ...

manner. The hours are 9am - 5.30pm Salary £30k - £35k DOE Key Responsibilities - IT Support & Operations - Actively manage and resolve issues and requests through the ITSM ticketing system - Provide end-user support, troubleshooting hardware, software, and access issues - Assist with joiners, movers, and leavers - Support local break/fix issues … local and small-scale IT projects - Security, Compliance & Best Practice - Assist with IT audits and maintenance of ISO 27001 and Cyber Essentials certifications - Follow ITSM methodology, ensuring issues are tracked, documented, and resolved efficiently - Adhere to IT security best practices and change management processes - Modern Workplace Responsibilities - Manage and troubleshoot ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service transition activities, including operational readiness checks … contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory ...

integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service transition activities, including operational readiness checks … contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory ...

IT Support Tech Lead Essex Full-time, Hybrid £45,000 - £48,000 Rise10 Recruitment are partnering with a well-established and fast-growing fuel and oil distribution company who are now recruiting for an IT ...

unlocks and permissions Escalate more complex issues to second and third line teams when required Log update and close tickets accurately within the IT service management system Deliver a professional and customer focused service at all times Skills and Experience Required Previous experience in a Level 1 or deskside support … working knowledge of Windows 10 and Windows 11 Good understanding of Microsoft 365 and common end user applications Basic Active Directory experience Familiarity with ITSM tools such as ServiceNow Strong communication and customer service skills Ability to manage multiple tasks and work independently ...

Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base … Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer ...