201 to 225 of 282 ITSM Jobs in England

Prem and SaaS. Preferred experience with a range of cloud native solutions, e.g. Kubernetes monitoring. Experience and knowledge of Service Now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Experience in defining and owning the event management and automation process. Strong understanding of event correlation, noise reduction techniques … landscape. Experience embedding observability, automation and autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day-to-day activities. Ability ...

usage, and health Troubleshoot issues and provide technical support to users Design and maintain reports and dashboards for stakeholders Implement best practices aligned with ITSM frameworks (eg, ITIL) Support upgrades, migrations, and new feature rollouts Identify process inefficiencies and recommend improvements Maintain documentation for configurations and processes Ensure compliance with … administration Strong understanding of Jira configuration (workflows, schemes, permissions) Experience with automation tools within Jira Knowledge of REST APIs and integrations Familiarity with ITSM processes (Incident, Problem, Change Management) Experience with user management and access control Strong problem-solving and troubleshooting skills Proven ability to optimise performance and reduce clutter ...

reporting. Work closely with the onsite Service Delivery Manager to ensure strong service delivery. Key Skills and Experience Strong background in IT Service Management (ITSM) environments. Solid knowledge of Change Management and Release Management processes . Experience scheduling and coordinating releases across multiple applications and delivery teams . Experience managing … capability . Experience monitoring release performance and feedback across teams and customers . Ability to chair operational and governance meetings . Knowledge of Remedy ITSM platform . Strong stakeholder engagement skills across customers, internal teams and third-party suppliers. Clearance Requirement Candidates must hold SC Clearance or be eligible ...

reporting. Work closely with the onsite Service Delivery Manager to ensure strong service delivery. Key Skills and Experience Strong background in IT Service Management (ITSM) environments. Solid knowledge of Change Management and Release Management processes . Experience scheduling and coordinating releases across multiple applications and delivery teams . Experience managing … capability . Experience monitoring release performance and feedback across teams and customers . Ability to chair operational and governance meetings . Knowledge of Remedy ITSM platform . Strong stakeholder engagement skills across customers, internal teams and third-party suppliers. Clearance Requirement Candidates must hold SC Clearance or be eligible ...

style of IT service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM … secure environment Required Skills & Experience Active SC Clearance (essential) Proven experience working on Ministry of Defence (MoD) programmes (essential) Strong background in IT Service Management leadership roles Deep understanding of ITIL frameworks (v3/v4) Experience operating within secure, regulated environments Demonstrable experience managing multi-supplier/SIAM delivery models ...

with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM) would be added advantage. Experience in greenfield implementation of two ServiceNow modules, with a strong ...

delivery processes. Own departmental P&L, ROI, resource utilisation and scalable growth. Act as a key member of the Senior Leadership Team. IT Service Management & Service Delivery Own end-to-end IT Service Management across customer-facing services, including service desk, incident/change management, asset and device management … evangelism. Provide leadership for internal IT, systems, integrations, automation and practical AI enablement initiatives. Skills & Requirements Senior technology leader with proven experience in IT service management and service delivery leadership (ideally ITIL, MSP or similar environment). Strong background in solution architecture and systems integration across retail, logistics, manufacturing, hospitality ...

their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with … user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training ...

users throughout the full lifecycle and responding to status enquiries when appropriate. Be responsible for managing own workflow through the department using the IT Service Management tool, ensuring incidents and Service Requests are resolved within the agreed SLA. Maintain a broad spectrum of knowledge on desktop computer software, hardware … experience Desirable Qualification in Customer Service/telephone training Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification ITIL Foundation Certificate in IT Service Management Knowledge and Experience Essential Min 1 year experience of working on an IT Service Desk or similar technical support environment Experience of operating within ...

looking for an IT Service Platform Administrator, responsible for the configuration, optimisation, and administration of the organisation's IT Service Management (ITSM) platform. With experience configuring workflows, automations, forms, and user interfaces within an ITSM tool and the ability to translate service management requirements into platform configuration, you'll ensure … enhancements. A strong understanding of ITIL practices and experience working in a service management or IT operations environment is vital. You'll ensure the ITSM tool remains stable, secure, and aligned to operational and governance requirements. If you have strong analytical and problem-solving skills with a high attention ...

looking for an IT Service Platform Administrator, responsible for the configuration, optimisation, and administration of the organisation's IT Service Management (ITSM) platform. With experience configuring workflows, automations, forms, and user interfaces within an ITSM tool and the ability to translate service management requirements into platform configuration, you'll ensure … enhancements. A strong understanding of ITIL practices and experience working in a service management or IT operations environment is vital. You'll ensure the ITSM tool remains stable, secure, and aligned to operational and governance requirements. If you have strong analytical and problem-solving skills with a high attention ...

user confirmed incidents Provide guidance to Incident Process Coordinators Set up and chair incident bridge calls as required Work closely with SIAM, ITSM, DevOps, and business teams Deliver clear, timely communications to customers and internal teams Coordinate major/high-priority incidents and ensure correct escalation Analyse recurring problems/… Incident and Problem Management Analyst , you will have: Strong experience managing incidents and problems in enterprise environments Active SC clearance Hands-on exposure to ITSM and SIAM frameworks Working knowledge of Safe/Agile and DevOps methodologies Proven experience in SLA measurement, reporting, and major incident coordination Excellent interpersonal, communication ...

Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. • Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. • Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. • Ability Develop and maintain client-side (JavaScript, GlideForm … Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source ...

while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support ...

improvements through data analysis. Key Skills and Qualifications: Strong financial acumen with experience in forecasting, budgeting, and cost analysis. Familiarity with IT service management (ITSM) frameworks, such as ITIL, is a plus. Excellent organizational skills to effectively manage onboarding processes and contract lifecycles. Outstanding communication and stakeholder management abilities ...

best practices and system hardening principles, including least privilege access, multi-factor authentication (MFA), and audit or compliance controls. Experience using IT service management (ITSM) platforms for incident and request management, change control, and maintaining technical documentation or runbooks. Basic knowledge of PowerShell scripting or automation (desirable), with an interest ...

skilled technology team Manage operational technology budgets Govern and optimise supplier and SaaS vendor relationships Drive IT service operations maturity and performance improvements Evolve ITSM capabilities, tooling and service model Oversee helpdesk, end-user services, and incident/problem resolution Deliver a secure, resilient digital workplace platform across all services … Manager should have: Proven technology leadership experience within digital workplace or application support Strong delegation skills and ability to develop technical teams Solid IT service management experience with ITIL and modern ITSM tools Ability to drive adoption of workplace technologies Experience with M365 and ServiceNow (or similar) Skilled in defining ...

Ensure SLAs, KPIs, and quality standards are met, identifying and driving improvement opportunities. Support and champion ITIL practices across Incident, Problem, Change and other ITSM processes. Build strong relationships with customers, internal teams, suppliers, and third parties. Provide clear, accurate reporting and maintain Service Management Plans and documentation. Lead regular … that deliver business value. Skills & Experience Proven experience in ITSM Service Delivery or Service Management within an ITIL-compliant environment. Strong understanding of IT service management across the lifecycle. Skilled in service reporting using tools such as Excel, PowerPoint, and PowerBI. Good technical appreciation of IT infrastructure and cloud environments. ...

with clear communication and reporting Oversee Incident & Problem Management, ensuring adherence to processes, conducting root cause analysis, and driving continuous improvement Drive data reporting, ITSM tool improvements, and service transitions, identifying risks, enhancing systems, and supporting seamless integration of new services Key Experience: 5+ years' experience in IT Service Operations … including leadership/management responsibilities ITIL and project management certifications (PMP, PRINCE2) Strong experience with ITSM tools (e.g. Jira, ServiceNow) and managing KPIs & SLAs Proven track record in process optimisation and leading Incident, Problem, and Change Management Experienced Change Manager with 2+ years managing Change Management functions This ...

operational programmes. Ensure completed deliveries are reviewed and lessons learned are captured for continuous improvement . Product Delivery Manager Skills and Experience Strong IT Service Management background . Experience delivering products using Agile or Scrum delivery frameworks . Knowledge of Lean delivery approaches and backlog management tools such as Jira … operational dependencies . Strong planning, reporting and stakeholder communication capability . Ability to chair governance meetings and coordinate delivery teams . Knowledge of Remedy ITSM tooling . Strong relationship management across customers, internal teams and third party suppliers . To apply, please send your CV by pressing the apply button ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience ...

driven new business hunter with a passion for IT Service Management solutions? We’re partnering with a high-growth organisation looking to expand its UK sales team with a talented New Business Sales Manager focused on winning and developing new logo clients. This is a standout role for someone … thrives on building pipeline from scratch and closing high-value deals. You’ll have experience selling either SaaS-based ITSM platforms or ITSM professional services, engaging with senior stakeholders across enterprise and mid-market organisations. Key Responsibilities Identify, target, and win new business opportunities across the UK Own the full ...

users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install, configure, and maintain operating systems, applications … advantageous. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning. Experience working with ITSM tools in an ITIL-based environment. Windows & Linux environments Active Directory & user management Hands-on experience with virtualisation technologies (e.g. VMware vSphere, Microsoft Hyper ...

users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install, configure, and maintain operating systems, applications … advantageous. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning. Experience working with ITSM tools in an ITIL-based environment. Windows & Linux environments Active Directory & user management Hands-on experience with virtualisation technologies (e.g. VMware vSphere, Microsoft Hyper ...