201 to 225 of 309 ITSM Jobs in England

Manager - Central Gov - £600 - £700 a day - 6 months - Outside IR35 - London/Hybrid We're supporting a Government client on a large IT Service Management and Application Development programme, and need an experienced Contracts/Supplier Manager with Central Government experience and a track record of consolidating multiple suppliers ...

Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service Request and Incidents within Bechtle’s ITSM tool Handling escalated Service Requests, Incidents and where required escalate them to another resolver group Escalate matters in a timely manner if it becomes necessary ...

security, and infrastructure) Proven ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...

security, and infrastructure) Proven ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...

security, and infrastructure) Proven ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...

delivery across multiple modular platforms (5 in flight). It's a hands-on, delivery and stakeholder-heavy role, driving alignment across Cloud, SecOps, ITSM and engineering teams, ensuring pace, consistency and visibility across regions. What we're looking for: Strong Project Management experience in developer platform/developer portal ...

validation and reconciliation skills Experience supporting BI tools (e.g. Business Objects) Desirable Experience Experience working with ServiceNow data extracts or APIs Exposure to Remedy ITSM datasets ...

provide day to day IT support and user training, and ensure all issues are logged, managed, and resolved in line with IT Service Management (ITSM) best practices. Working collaboratively with the wider Service Desk, you will help maintain quality and performance standards, contributing to a responsive, efficient, and customer focused … Desk Graduate you will … Provide first line IT support as part of the IT Service Desk, delivering a customer focused service in line with ITSM best practices. Log, manage, and progress incidents and service requests accurately within the ITSM tool, taking ownership through agreed ITIL processes and working towards ...

ServiceNow Architect is accountable for the end-to-end technical architecture, governance, and strategic evolution of the ServiceNow platform, with a strong focus on ITSM, ITOM, CMDB, CSDM, and Discovery. This role provides architectural leadership across the ServiceNow estate, ensuring the platform is scalable, secure, supportable, and aligned to ServiceNow … delivery needs with long term platform sustainability. • Act as the design authority for all significant platform changes, integrations, and enhancements. • Ensure architectural consistency across ITSM, ITOM, CSM, and future ServiceNow capability expansion. CMDB, CSDM & Discovery Leadership • Design, implement, and govern a robust CMDB architecture, ensuring accuracy, completeness, and fitness ...

users. Skills & Experience: Essential Experience providing first- and second-line IT support or service desk functions. Strong troubleshooting and diagnostic skills. Experience with IT service management tools. Knowledge of IT service management frameworks (e.g., incident, problem, and change processes). Highly Desirable Experience working in regulated environments. Experience supporting: Cloud … work under pressure. Team-oriented with strong collaboration skills. Qualifications Qualification in IT, Computer Science, or a related field (desirable). Foundation-level IT service management certification (preferred). Relevant technical certifications (e.g., vendor or industry-recognised). Additional Information Overtime may be required as needed. Occasional out-of-hours ...

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience … IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear ...

Continual Service Improvement initiatives Chair governance forums across the applicable ITIL disciplines as required on the programme Ensure timely and detailed updates captured in ITSM toolsets as required for each process Work closely and interface with the customers Service Management organisation and teams Foster a cohesive and motivated team across … functions to drive a positive experience for the customer Basic Qualifications: Proven track record with a minimum of 5 years experience in an IT Service Management/Service Delivery role Sound knowledge and experience working with ITSM tooling such as Service Now, JIRA ServiceDesk and BMC Remedy/Helix Familiarisation ...

audit-related activities as required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder management ...

Incident records Provide guidance to the Incident Process Coordinators Set and Chair bridge calls on Incidents, as per process Possess working knowledge on other ITSM and SIAM processes and help if required Coordinate with other SIAM, ITSM and Business teams Working knowledge and Safe and Agile DevOps methodology … Incident and Problem management role Very good understanding and awareness of the ITIL Incident management process and procedures Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., Decision maker with an operational viewpoint Available to support on-call outside of business hours Work with onsite & Offshore ...

user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration … development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service ...

This project manager role is offering full ERP training for an experienced project manager , who managed Implementation projects in: HR software Workforce management software ITSM software Payroll software WMS software Ecommerce software Content Management software CRM software Manufacturing software Accounting software Distribution software You will work with a team ...

flexible approach to consistently meet targets. - Domain knowledge : Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI. - Strong collaborator : Growth-oriented, with a customer-first mindset and the ability to build strong ...

endpoint and image strategy Intune/Configuration Manager Identity and access (AD/Entra ID, PAM, MFA) Secure collaboration, VDI, and remote access ITSM, CMDB, monitoring, EDR/XDR, and tooling consolidation Ensure TS security assurance and accreditation, working closely with cyber and accrediting authorities. Redesign service operations to improve … Configuration Manager, MDM/MAM. Identity & security: AD/Entra ID, Zero Trust, MFA, PAM, EDR/XDR, DLP. Service management: ITIL v4, SIAM, ITSM platforms (e.g. ServiceNow). Secure cloud, collaboration, and restricted-environment solutions. ...

Experience in IT support/service desk roles Strong troubleshooting skills Confident using Azure, Entra and Intune Familiarity with ITSM tools Understanding of IT service management processes Desirable: Experience in regulated environments Knowledge of cloud platforms, directory services, device management, and networking fundamentals Attributes Analytical and problem-solving mindset Strong … communication skills Ability to manage multiple priorities under pressure Team-oriented and service-focused Qualifications Relevant IT qualification (desirable) IT service management certification (preferred) Technical certifications (advantageous) This organisation offers: Competitive salary Annual bonus Fantastic pension scheme Private health insurance Ongoing professional development and progression opportunities Travel opportunities ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able ...

resilience Experience designing or leading highly automated, orchestrated operations models, reducing manual effort while maintaining or improving reliability Experience with IT Service Management (ITSM), including incident management, change management, operational metrics, and continuous improvement Demonstrated ability to lead transformation in mature organizations, including guiding teams through role evolution and resistance ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will … with the overall purpose of the position. Data Extraction & Integration Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems. Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles. Work with development teams ...

plus Familiarity with modern device management and endpoint security concepts, such as Microsoft Intune, device compliance, and endpoint protection tooling. Understanding of IT service management principles, including incident, request, and change management within an ITSM toolset. Exposure to security‐focused support activities, such as responding to alerts, supporting investigations ...