201 to 225 of 883 ITSM Jobs in England

ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation ...

suppliers. Crisp written communication: executive updates, RAID, and runbook clarity. Tools/skills Planning: MS Project/Smartsheet/Jira/Confluence Change/ITSM: ServiceNow (or equivalent) Reporting: Excel Our people are the most critical component of our long-term success and their health and wellbeing are our priority. ...

ensure continuous improvement projects are delivered on time, within budget, and meet the high-quality standards expected by Zodiac Maritime. Vendor and IT Service Management Establish and maintain productive relationships with strategic vendors. Oversee contract negotiations, manage ongoing performance, and ensure the delivery of services aligns with Zodiac Maritime ...

Entra ID, Active Directory, Windows devices, mobile technology and endpoint management platforms such as Microsoft Intune. An understanding of ITIL principles and IT Service Management processes is essential, alongside knowledge of endpoint security, user access management and common networking technologies. You must be able to work flexibly as the role ...

suppliers. Crisp written communication: executive updates, RAID, and runbook clarity. Tools/skills Planning: MS Project/Smartsheet/Jira/Confluence Change/ITSM: ServiceNow (or equivalent) Reporting: Excel Our people are the most critical component of our long-term success and their health and wellbeing are our priority. ...

Transition roles. Strong SQL Server skills, including SQL scripting and SSMS. Experience developing and supporting SSRS reports. A solid understanding of ITIL and IT Service Management practices. Experience supporting enterprise applications within a complex environment. Knowledge of software release, testing and change management processes. Strong troubleshooting, analytical and stakeholder management ...

authentication and privileged access Microsoft Windows desktop and server operating systems Endpoint, email, network, web, and cloud security technologies Vulnerability management and remediation IT service management principles, including incident and change management Excellent documentation and communication skills SaaS and IaaS cloud security principles, including SSE and SASE Understanding ...

technologies, including Microsoft Teams and audio-visual peripherals Practical knowledge of ITIL-aligned incident, request, problem and change management processes Experience using an IT service management platform (ServiceNow preferred) and maintaining accurate ticket, asset and knowledge records Benefits At Claranet, we go the extra mile with our people—because ...

driven updates and supplier-led releases. Solid understanding of test automation frameworks, tools and strategic implementation approaches. Knowledge of change management, risk management, IT service management principles, and delivery methodologies (Agile, Waterfall, hybrid). Experience with business-critical ERP, PLM, PIM, e-Commerce (e.g., Salesforce Commerce Cloud, Shopify) or integration ...

Finance application estates. Strong functional experience implementing, supporting or optimising Oracle E-Business Suite R12 and Oracle Fusion Cloud Financials. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading ...

Qualifications: Experience with cloud products (SaaS, PaaS, and/or IaaS). Proficiency with popular monitoring platforms (New Relic, Dynatrace, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.) Experience with Claude and Claude Code, or similar AI assistants and agentic coding tools. Experience implementing or administering ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

Framework.Strong experience of development using jQuery and SQL ServerGood experience with .NET 10Strong knowledge of C#, HTML, CSS, JavaScriptExpert in ServiceNow usage or other ITSM toolsExperience troubleshooting web applications in production.Understanding of MVC architecture, session management, authentication, and authorization.Expertise in SQL and relational databases.Experience with debugging tools, application logs ...

triage, troubleshooting and escalation capability; Linux systems administration knowledge; exposure to data-centre hardware troubleshooting (racking, cabling, power/cooling basics) Comfortable using an ITSM/ticketing tool such as HaloITSM, ServiceNow, Jira Service Management, FreshService or similar Comfortable working independently on a 24x7 shift-based operations environment; must hold ...

Rules, Client Scripts, UI Policies and Script Includes. Integrations: REST/SOAP APIs, webhooks, IntegrationHub, MID Server, JSON/XML, OAuth and secure authentication. ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalogue and CMDB processes. Delivery: Requirements, design, testing, deployment, troubleshooting, documentation and stakeholder communication. Desirable skills and experience ServiceNow ...

your own to deliver complex installations of the toolkit Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools. Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions Comprehensive ...

concepts clearly High attention to detail Experience creating and maintaining technical documentation, including user stories, system documentation and database schemas Desirable Experience with IT Service Management platforms such as ServiceNow Previous experience within a fast-paced SME environment Exposure to large-scale systems integration projects What's On Offer? Private ...

teams. Translate complex customer problems into practical differentiated solutions across multiple digital capabilities such as Data & Analytics, Cloud, Cyber Security, AI/ML, IT Service Management, Systems Integration and Digital Modernisation. You’ll help assess solution feasibility, delivery risk, commercial viability and strategic fit during qualification. Work with delivery ...

operational readiness standards, continuously improving incident response processes and tooling. Drive AI-assisted incident and problem management, change management and risk management across ITSM activities. Automate operational processes, including incident response, failover, scaling and recovery. Implement self-healing mechanisms using auto-remediation, event-driven workflows and AI/ML-assisted ...

least one MDM platform (e.g., Mosyle, Intune, Jamf, AirWatch). Strong collaboration and communication skills; ability to work across global teams. Proficient with ITSM/ITAM tools (e.g., ServiceNow, Freshservice, Jira) and Excel. Experience in a multinational organization with global device and carrier management. Ability to communicate effectively with cross ...

software development environments. Affinity with IT and Industrial Automation, together with a strong interest in logistics and operational processes. Proficiency in ITIL-aligned IT Service Management practices and frameworks. A proactive, pragmatic, and results-focused approach, supported by strong analytical and problem-solving skills and a hands-on attitude toward ...

Provide first response to support queries received by phone, email, chat and in person, from staff across the firm. Log every call in the ITSM tool and record the actions taken to resolve it, keeping tickets accurate and up to date. Resolve straightforward issues at first contact and escalate ...

service providers. Ability to define, implement and embed servicemanagement processes. Strong stakeholder management andcommunication skills. Experience producing service performancereporting and insights. Practical experience with ITSM tools (e.g.ManageEngine, ServiceNow, Jira). Experience supporting retail or multi-siteenvironments is advantageous. Experience preparing for or working withoutsourced/MSP models is beneficial. Compensation ...

theory SIAM or multi-supplier service integration experience Experience across both legacy and new technologies on a transitioned programme ServiceNow, Remedy or equivalent ITSM tooling experience Prior delivery within a Defence or National Security programme Interested? Tektora are looking to speak with DV Cleared Service Architects who are open ...

commercially aware; you understand the link between delivery performance, customer retention, and business revenue. You’re comfortable in Jira Service Management or a comparable ITSM platform, and you use data to drive decisions rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge ...