201 to 225 of 904 ITSM Jobs in England

escalation, including to suppliers, technical specialists or SOC/security monitoring functions where required. We require someone that: Has a good understanding of IT service management practices, including incident, request, change and problem management, using ITIL-based or equivalent service management approaches. Has the ability to assess the impact ...

incidents, service requests, problems, changes, knowledge, and service performance. Data Flows & Service Integration Define end-to-end operational data flows across: ServiceNow/ITSM platforms CMDB Monitoring and Event Management tools IAM platforms Endpoint Management solutions Security platforms Cloud environments Business applications Design integrations that improve automation, service visibility, reporting ...

grounding in hardware, software, and basic network troubleshooting Familiarity with Active Directory covering user and group administration, plus practical exposure to at least one ITSM platform such as Freshservice, ServiceNow, or Jira Service Management Strong written and verbal communication skills, a sharp eye for detail, and the confidence to manage ...

corporate networking, and cyber security operations . You will partner closely with: Engineering team , who manage product infrastructure (AWS, CI/CD, robotics environments); ITSM Lead , who manages service process, management and support The IT Director , to align on overall strategy, operational reliability, governance, and security maturity with business growth. ...

issues Strong knowledge of systems and database administration Experience in developing and managing IT budgets, including cost optimisation and vendor management Familiarity with IT service management frameworks and best practices for maintaining IT operations and service continuity Experience in ensuring compliance with data privacy and security regulations Demonstrated experience ...

other documentationOversee service performance risks and drive improvements through trend analysis and escalationKEY SKILLS AND EXPERIENCEEssentialMinimum of 5 years' experience in Service Delivery, IT Service Management, or related roles within financial services, SaaS, or managed service environmentsStrong knowledge of ITIL principles, SLA management, and service governance processesDemonstrated experience in preparing ...

performance risks and drive improvements through trend analysis and escalation KEY SKILLS AND EXPERIENCE Essential Minimum of 5 years’ experience in Service Delivery, IT Service Management, or related roles within financial services, SaaS, or managed service environments Strong knowledge of ITIL principles, SLA management, and service governance processes Demonstrated experience ...

Experience in an IT support or service desk role. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Knowledge of IT service management principles (ITIL desirable). A team player with a proactive and continuous improvement mindset. Ideal for someone who enjoys solving technical problems, supporting users ...

supplier-led environment. Proven track record of supplier management, service performance monitoring and service improvement. Knowledge of service lifecycle management, operational readiness and IT service management principles (ITIL). Experience using incident, problem and change management data to improve service performance. Excellent stakeholder management and communication skills, with the ability ...

equivalent professional experience. ITIL 4 certification Foundation as a minimum, with advanced qualifications preferred. Knowledge or experience of ISO 20000 or equivalent IT Service Management standards. TPBN1_UKTJ ...

equivalent professional experience. ITIL 4 certification Foundation as a minimum, with advanced qualifications preferred. Knowledge or experience of ISO 20000 or equivalent IT Service Management standards. ...

customers, interfacing parties, suppliers, and technical teams. Desirable certifications: ITIL 4 (Foundation minimum, advanced certification preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards. Desirable sector experience: Transport and mobility systems, particularly ticketing and revenue collection systems (EMV contactless, Oyster or equivalent fare systems), large public-sector ...

disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management solutions within complex environments. Knowledge of programme and project delivery methodologies, including: PRINCE2 ...

users at desks, meeting rooms, production areas, and shared workspaces where appropriate. • Log, update, and manage support requests using the organisation’s IT service management system. • Assist with basic troubleshooting for laptops, desktops, printers, phones, mobile devices, software, network access, and Microsoft 365 services. • Help set up and prepare IT ...

reviews, audits, and performance reporting. Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results. What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability ...

roles. Experience managing service transition from development into live support environments. Knowledge of acceptance into service processes and service readiness criteria. Knowledge of IT service management practices, including incident, change, and release management, along with a solid understanding of ITIL. Experience communicating with stakeholders, working to client-defined governance ...

roles. Experience managing service transition from development into live support environments. Knowledge of acceptance into service processes and service readiness criteria. Knowledge of IT service management practices, including incident, change, and release management, along with a solid understanding of ITIL. Experience communicating with stakeholders, working to client-defined governance ...

them through to resolution, supporting post incident reviews, and providing customers with timely updates throughout. Ensure all issues/requests are logged in the ITSM tool, then kept up to date for reporting purposes and trend analysis. Liaise with customers to build relationships, serving as the main point of contact ...

with strong analytical and problem-solving skills Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory Familiarity with an ITSM platform such as Halo, Zendesk, or similar Clear communicator who can explain technical concepts to non-technical colleagues Someone who takes initiative, spots opportunities ...

accurate ticket management. Main Responsibilities Manage incoming queries received via phone, email, walk-up or ticket queues, logging Incidents and Service Requests on the ITSM toolset. Provide rota-based support at the Walk Up welcome desk, assisting customers with a wide range of software and hardware-related issues. Monitor support ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant tooling ...

delivering solutions within complex enterprise environments. Are you experienced in...?Architecting and delivering ServiceNow solutions within large, complex enterprise environmentsWorking across ServiceNow products including ITSM, HRSD, ITOM, SAM, SecOps and IRMServiceNow platform architecture, security, governance and development best practicesDeveloping platform roadmaps, architecture strategies and governance frameworksCMDB, CSDM, Discovery, Service Mapping ...

delivering solutions within complex enterprise environments. Are you experienced in...?Architecting and delivering ServiceNow solutions within large, complex enterprise environmentsWorking across ServiceNow products including ITSM, HRSD, ITOM, SAM, SecOps and IRMServiceNow platform architecture, security, governance and development best practicesDeveloping platform roadmaps, architecture strategies and governance frameworksCMDB, CSDM, Discovery, Service Mapping ...

Forum frameworks (eTOM, SID, Open APIs) and their pragmatic application Familiarity with ServiceNow, particularly as applied to network/service operations workflows (e.g. ITSM, Telecommunications Service Management, Field Service Management) Experience of integration architecture: API‐led and event‐driven patterns, orchestration and workflow design Experience of leading architecture on large ...