201 to 225 of 265 ITSM Jobs in England

About The Role Team IT Service Management Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Analytical and problem-solving skills Proactive and able to work under own steam … Experience of administration functions within an application/system What this role is all about: As an ITSM Application Support Analyst, youll play a key role in ensuring our ITSM platform runs smoothly, is user-friendly, and issues are resolved quickly. Youll support everything from access management and request fulfilment ...

senior level. Deep expertise in IT Service Delivery (ITSD), including managing Service Level Agreements (SLAs). Expert knowledge of IT Service Management (ITSM) methodologies. Active SC Clearance is mandatory for this role. £500 a day inside IR35 | Newcastle - 3 days in office If this seems of interest to you then ...

complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You’ll also … Experience: 5+ years in IT Operations, consulting, or related technical roles Hands-on experience with observability platforms : Dynatrace, AppDynamics, Datadog Experience with AIOps/ITSM tools : BigPanda, Splunk ITSM, ServiceNow, or equivalent Expertise in Event Management and OpenTelemetry Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles Proven ...

complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You’ll also … Experience: 5+ years in IT Operations, consulting, or related technical roles Hands-on experience with observability platforms : Dynatrace, AppDynamics, Datadog Experience with AIOps/ITSM tools : BigPanda, Splunk ITSM, ServiceNow, or equivalent Expertise in Event Management and OpenTelemetry Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles Proven ...

insights from their logs, metrics, traces, and events. In this role, you will reduce noise, improve reliability, and accelerate innovation by integrating monitoring platforms, ITSM tools, and AIOps engines while embedding observability best practices into delivery pipelines. Key Responsibilities: Design and implement observability pipelines across logs, metrics, events, and traces … Build integrations and automation between monitoring/alerting platforms, ITSM tools, and AIOps engines Optimise alerting strategies to reduce noise and improve signal quality Develop dashboards, visualisations, and reports for technical and business stakeholders Deploy observability solutions in cloud and hybrid environments Contribute to observability strategy and best practices within ...

insights from their logs, metrics, traces, and events. In this role, you will reduce noise, improve reliability, and accelerate innovation by integrating monitoring platforms, ITSM tools, and AIOps engines while embedding observability best practices into delivery pipelines. Key Responsibilities: Design and implement observability pipelines across logs, metrics, events, and traces … Build integrations and automation between monitoring/alerting platforms, ITSM tools, and AIOps engines Optimise alerting strategies to reduce noise and improve signal quality Develop dashboards, visualisations, and reports for technical and business stakeholders Deploy observability solutions in cloud and hybrid environments Contribute to observability strategy and best practices within ...

responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times … will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident ...

IT Operational Support Location: Central London, UK Type: Full-time - Office Based Salary : £50,000 - £70,000K Our client, a leading investment manager, is seeking an IT Operational Support Specialist to deliver hands-on technical ...

users via phone, email, or ticketing system.Ensure that all incidents are appropriately categorised, prioritised, and tracked through the ticketing system. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines.Collaborate with other departments and IT teams to resolve complex issues and improve service delivery.Document all support requests … their incidents and requests.Monitor performance metrics, ensuring the team meets established service level agreements (SLAs).Provide detailed shift reports to the Head of IT Service Management highlighting team performance, common issues, and any incidents of note.Continuous Improvement:Proactively identify areas for process improvement and recommend solutions to enhance service delivery.Continuously ...

role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset. You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring … infrastructure technologies Monitoring, triaging, and escalating issues through Event Management tooling Engaging daily with customers and stakeholders Supporting and improving IT services using ITSM processes and tooling Collaborating with 2nd and 3rd Line teams to strengthen service delivery Experience & Skills Required You'll bring solid knowledge and hands-on experience ...

Communicate effectively with senior stakeholders during high-pressure situations. 5. Continuous Improvement & Automation Drive initiatives for automation in incident detection and resolution. Work with ITSM tools and monitoring platforms to enhance proactive incident management. Skills & Requirements: 8+ years of experience in Incident Management within Telco IT domain. Strong knowledge … ITIL practices and ITSM tools (Helix, Remedy) and monitoring platforms. Excellent communication and crisis management skills. Ability to manage multiple stakeholders under pressure and maintain structured updates. Exposure to infrastructure and cloud technologies (AWS, Azure, GCP). Willingness to work in rotational 24x7 shifts, including weekends and holidays. Required Qualifications ...

major incident recovery for data services and turn lessons into robust runbooks, knowledge articles, and platform improvements, working closely with Engineering, Integration, BI, IT Service Management, and key suppliers. Youll oversee reliability and support for a modern stack that includes Power BI, Databricks, Azure Service Bus, SnapLogic, Gravitee, and observability … Databricks jobs, Azure Service Bus queues/topics, SnapLogic pipelines, Gravitee gateways, and Power BI - Partner with Engineering, Integration, BI, Governance, Information Security, IT Service Management, and vendors to remove root causes and prevent recurrences - Drive automation of common tasks and improvements to observability tooling About you Youre a practical ...

core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. · Utilising skills, experience, and documented knowledge to provide … line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions are documented within the IT Service Management tool for future reference. · Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved ...

resolve common IT problems, escalating complex issues to higher levels. Possess a solid understanding of IT infrastructure. Be proficient in using IT service management (ITSM) tools and ticketing systems. Accurately document all incidents, solutions, and actions taken. Identify trends and patterns in user issues to proactively address potential problems. Contribute ...

untangle legacy workflows, strengthen governance, modernise their platform lifecycle, and get real value from their ServiceNow investment. If you thrive on pairing deep ITSM and ITOM knowledge with strong stakeholder influence, especially in banking environments, this is the kind of work where your voice genuinely shapes outcomes. What you will … current state processes and show stakeholders exactly how to shift to OOB aligned ServiceNow best practice Own the design, configuration and implementation of ITSM and ITOM solutions while keeping architecture and governance front of mind Oversee data modelling, integrations, UAT planning, training and defect resolution to ensure delivery that actually ...

user and data issues - Supervise the helpdesk team, ensuring prompt resolution of tickets with a high level of customer satisfaction - Maintain and enhance IT service management processes via Jira, ensuring effective project management and ticket resolution - Work closely with users accessing applications through Citrix, providing guidance and troubleshooting support - Keep … solving abilities, particularly in troubleshooting Windows 10 and 11 operating systems, basic network issues, and overall ITSM processes - Proficiency in using Jira for IT service management and project management, and Google Workspace for collaboration - Knowledge of Citrix environments and the ability to support users in accessing their applications - Exceptional communication ...

integrity, seamless system integrations, and alignment with enterprise business objectives. This role combines solution architecture, technical leadership, and delivery governance to successfully implement complex ITSM platforms on time and within budget. Key Responsibilities Define, validate, and govern BMC Helix architecture, including ITSM Suite, Digital Workplace, CMDB, and Smart IT . … escalation management . Validate solution readiness through E2E testing, UAT, and go-live support . Implement monitoring, health checks, and performance optimization for ITSM and CMDB modules. Identify opportunities for automation and continuous process improvement . Required Skills & Experience 5+ years of hands-on experience in BMC Helix/Remedy ...

Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. • Ensure the effective management of High and top priority tickets within the ITSM tool. • Coordinate teams to ensure quick resolution to minimise impact to the business. • Point of contact for all incident queries. • Support major incidents and create … whiteboards, whilst liaising with problem and change management. • Support and sub-project management in the implementation of the ITSM framework. • Ensure that project/service management methods & tools as well as system resources are optimally used. • Responsible for change management workflows in the ITSM tool and KPI reporting. • Promote communication ...

with transformation Solution Design, Delivery, Administration, and Operation Lead the design and implementation of scalable, secure, and efficient solutions for CRM (Salesforce), ERP (NetSuite), ITSM (TBD), MDR (TBD), other corporate platforms, and transition Document technical designs and support governance frameworks as required Development, Integration, and Automation Build and customise applications … using Apex, Lightning Web Components, SuiteScript, and .NET/C# Develop APIs and middleware for integrations between Salesforce, NetSuite, and ITSM, including the use of third-party solutions (e.g. MuleSoft). Automate real-time workflows and data migrations across systems Ensure adherence to security standards and data protection regulations Stakeholder ...

groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. … Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding ...

groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. … Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding ...

scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture … Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding ...

scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture … Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding ...

Life on the team Due to a recent service expansion, we're looking for two new Customer Delivery Manager's to join our Delivery Leadership team. As a Customer Delivery Manager (In-life) you will ...

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on ...