201 to 225 of 410 ITSM Jobs in England

desk, ensuring issues and requests are resolved quickly and effectively. Drive high support standards by managing SLAs, KPIs, and quality processes. Implement automation workflows and improve service delivery using ITSM tools. Oversee performance and people management, communication, and recruitment activities. Coordinate escalations, patching, change/release management, and reporting duties. Skills & Experience: Proven leadership experience within IT support and service More ❯

customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated More ❯

security teams on cross-functional initiatives. Participate in training and knowledge-sharing to enhance skills. Key requirements: Basic understanding of SAP user administration, authorizations, or security concepts. Experience with ITSM/ticketing tools (e.g., ServiceNow). Strong communication and customer service skills. Proven ability to manage tickets and deliver high customer care standards. Ability to work within compliance guidelines and More ❯

days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy to provide application and More ❯

for building and configuring end-user compute hardware and ensuring the IT build areas are to standard. This role will maintain the accuracy and integrity of config data within ITSM & CMDB tools, ensuring that they are aligned with ITILv4 & USS policies and practices. You will act as a central point of contact for managing the supporting configuration-related queries and More ❯

working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy to provide application and More ❯

platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯

to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and service delivery . Ability to drive commercial governance More ❯

to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and service delivery . Ability to drive commercial governance More ❯

to shaping your career to your goals and interests. Required sills/experience: •At least 3 - 5 years' relevant experience within a hands-on technical role •Sound understanding of ITSM tooling (such as Jira, ServiceNow, Freshdesk) •MS Endpoint Manager/Intune •Proven working experience in enterprise/professional environment More ❯

and vendor management Strong communication and interpersonal skills Excellent attention to detail and organisational ability Comfortable working with budgets and procurement systems/tools Awareness of ITIL and IT Service Management is a plus Should this position sound like the right one for you and you’re interested in finding out more, please do contact Matt at Agilis Search who More ❯

reporting of relevant and forward-looking IT audits across all Operating Companies. Be(come) the subject matter expert within the Technology domain in the areas of IT operations, IT service management, IT resilience, information security, etc.. Enhance audit effectiveness through data analytics Identify evolving threats and assess risks in advanced technologies Liaise with Technology managers in tracking progress in addressing More ❯

reporting of relevant and forward-looking IT audits across all Operating Companies. Be(come) the subject matter expert within the Technology domain in the areas of IT operations, IT service management, IT resilience, information security, etc.. Enhance audit effectiveness through data analytics Identify evolving threats and assess risks in advanced technologies Liaise with Technology managers in tracking progress in addressing More ❯

IT, Computer Science, or related experience.- Experience: 10+ years in IT operations, 5+ years in leadership.- Technical: Enterprise IT systems, cloud platforms, service desk in 24×7 environment.- Knowledge: ITSM frameworks, modern collaboration tools.- Industry: Experience in high-growth, regulated, or infrastructure-heavy industries. Desirable Characteristics: - Great leadership, communication, stakeholder management.- Balance strategic planning with hands-on oversight.- Experience with More ❯

will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician: Maintenance or repair of system faults Support for the roll-out of installation and commissioning of new systems or upgrades The More ❯

copiers, IP telephony, mobile devices, and general hardware/software problems. Support business applications using defined SOPs and escalate when needed. Track and manage tickets using the internal IT service management platform. Collaborate with senior IT teams to improve processes and share knowledge. Participate in documentation, process enhancement, and urgent support efforts. What You'll Bring 3+ years' experience in More ❯

will work with the wider team to support processing and claiming warranty for different vendors ie HP, Lenovo and Dell. Main Responsibilities Processing components and devices on SAP, ServiceNow, ITSM accordingly Updating SAP accordingly Working with our courier partners Checking the warranty on all vendors web portals Claiming warranty from all vendors web portals (raising the RMA) whilst being aware More ❯

vendor environments and third-party providers Desirable: Certifications such as CCNP, CCIE, Cisco Meraki, or equivalent. Experience in large, multi-site or multi-tenant environments. Familiarity with ITIL or ITSM frameworks. What's in it for You? Opportunity to drive and influence the organisation's evolving network infrastructure Work with a forward-thinking, supportive team Access to ongoing professional development More ❯

reporting of relevant and forward-looking IT audits across all Operating Companies. Be(come) the subject matter expert within the Technology domain in the areas of IT operations, IT service management, IT resilience, information security, etc.. Enhance audit effectiveness through data analytics Identify evolving threats and assess risks in advanced technologies Liaise with Technology managers in tracking progress in addressing More ❯

Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. More ❯

etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT providers to validate technical expertise. ITIL Certification: Understanding of IT service management best practices What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private More ❯

and best practices. Performance Monitoring: Implement metrics and reporting mechanisms to monitor the effectiveness of data governance initiatives and drive continuous improvement. Qualifications: Education: Bachelor's degree in IT Service Management, Computer Science, or a related field. A Master's degree or relevant certifications (e.g., PMP, CDMP) are highly desirable. Experience: Proven experience in data governance, data management, data compliance More ❯

to be extended. Pay Rate: £13.30 p/h Working Hours: Monday to Friday 07:00 to 15:00 This role involves: Processing components and devices on SAP, ServiceNow, ITSM accordingly Updating SAP accordingly Working with our courier partners Checking the warranty on all vendors web portals Claiming warranty from all vendors web portals (raising the RMA) whilst being aware More ❯

to be extended. Pay Rate: £13.30 p/h Working Hours: Monday to Friday 07:00 to 15:00 This role involves: Processing components and devices on SAP, ServiceNow, ITSM accordingly Updating SAP accordingly Working with our courier partners Checking the warranty on all vendors web portals Claiming warranty from all vendors web portals (raising the RMA) whilst being aware More ❯

profile issues (Active Directory) • Troubleshooting Windows 10/11, M365, Outlook, and Teams • Supporting printer, network, and basic server-related faults • Logging, updating, and closing tickets accurately in the ITSM system . What you’ll need: • Proven 2nd line support experience in a busy IT environment • Strong knowledge of Windows OS, M365, AD, and basic networking • Good communication skills and More ❯