226 to 250 of 309 ITSM Jobs in England

Title: Solution Architect - ITSM implementation experience on Helix Location: Reading, UK- 3 days onsite Job Type: Permanent/Fixed Term Job Summary: We are seeking an experienced Communications Architect with strong expertise in Telecom Assurance and ITSM platforms such as Helix and Remedy. The ideal candidate will have a proven … track record of designing and defining ITSM transformation architectures and possess deep knowledge of Telecom OSS architecture and design. This role requires a strategic thinker who can create scalable, future-ready architectures aligned with organizational and telecom operational needs. Key Responsibilities Define and design strategy & roadmap for ITSM transformation programmes ...

role in delivering and supporting a newly introduced Professional Services delivery module , alongside ongoing ownership and optimisation of the IT Service Management (ITSM) capability and existing custom solutions. This is a hands-on position offering genuine influence over how the ServiceNow platform is shaped and adopted across the business. … working as a ServiceNow Administrator and Developer. Strong understanding of ServiceNow architecture and core platform capabilities. Hands-on experience supporting and configuring the ServiceNow ITSM module. Experience with, or a solid understanding of, ServiceNow modules supporting professional services delivery (desirable but not essential). Proven capability in configuring and customising ...

have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA). You will possess a digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery and pre-sales expertise needed to lead the design, development, and delivery of compelling solutions. You are responsible … solution team to cover the related set of DXC Offerings & Capabilities across DXC Platform X, Enterprise Service Management (ESM), Service Integration & Management (SIAM) and ITSM Tool Integrations within a pursuit. The IS SLA also focuses on solutioning and providing technical sales support ensuring that the response integrates with the overall ...

activities are thoroughly documented in ServiceNow and MI dashboards. Experience in problem management, change management, and service continuity planning. Knowledge of IT Service Management (ITSM) in secure environments, such as Defence or Central Government. Industry certifications, including a Service Management foundation qualification such as ITIL. Knowledge and experience with Security ...

DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward to hearing from ...

Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will … with the overall purpose of the position. Data Extraction & Integration Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems. Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles. Work with development teams ...

technical assistance to VIPs and end users via phone, remote tools, email, and in-person support Manage and prioritise support requests through the IT service management platform (ServiceNow) Carry out on-site diagnostics and escalate complex issues where necessary to meet resolution targets Work closely with IT colleagues to support … equipment Contribute to IT projects and keep technical documentation up to date Skills and Experience: Microsoft certifications are advantageous Previous experience working with IT service management tools Strong knowledge of Windows operating systems, Active Directory, Office 365, and Microsoft Teams Familiarity with security tools such as antivirus solutions, web filtering ...

users throughout the full lifecycle and responding to status enquiries when appropriate. Be responsible for managing own workflow through the department using the IT Service Management tool, ensuring incidents and Service Requests are resolved within the agreed SLA. Maintain a broad spectrum of knowledge on desktop computer software, hardware … experience Desirable Qualification in Customer Service/telephone training Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification ITIL Foundation Certificate in IT Service Management Knowledge and Experience Essential Min 1 year experience of working on an IT Service Desk or similar technical support environment Experience of operating within ...

Title: Senior ITSM Tooling Architect Location: Basingstoke Salary: £78,000 +plus £6k car allowance, 10% DV allowance and 15% Bonus. Total package up to £103,500 Candidates must be willing and eligible to go through DV clarence for this role Job Summary: You will be working for a leading IT … operating within the UK defence sector. Their mission is to build a more sustainable world through innovation and trust and are seeking a dynamic ITSM Delivery Lead to manage high-performing teams delivering end-to-end ITSM tooling solutions. Responsibilities: As a Senior Information Technology Service Management (ITSM) Tooling Architect ...

client is seeking an experienced Senior ITSM Tooling Architect to support a major Digital Transformation programme within a highly secure Defence environment. You will lead the design, configuration and implementation of enterprise-scale ITSM tooling solutions across cloud, hybrid and on-premises infrastructures. Key Responsibilities Deliver solution architecture and design … documentation for complex ITSM platforms. Work within an Agile team to support secure, resilient tooling implementations. Provide subject matter expertise across ITSM processes and tooling. Essential Skills Strong experience with ITSM/ITIL tooling (e.g., ServiceNow, BMC Remedy/Helix, CA SDM, Cherwell, Freshworks, ManageEngine ). In-depth knowledge ...

strong work ethic, proven multitasking abilities, experience in organising and prioritising tickets, and adaptability to dynamic working environments Comprehensive experience of working with ITSM processes and familiarity of various ITSM tools Excellent documentation skills, ensuring all incidents, requests, and changes are accurately recorded and updated. Creating knowledge base articles ...

Description: Role: ITIL/ITSM Consultant Type: Contract Location: London, UK - Hybrid Job Details : Seeking a experienced UK-based ITIL/ITSM Consultants to support short-term advisory and assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct … stakeholder interviews and service reviews Assess ITSM practices across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness Required Experience: Proven experience delivering ITIL/ITSM ...

customers' expectations for service delivery. Constantly looking at service improvement and producing Service Improvement plans. Maintain a comprehensive knowledge base and incorporate within the ITSM solution. Be responsible for the identification, definition, delivery and management of Service … Desk services across NELFT. They will also be the owner of the Service Catalogue. Act as a technical specialist in the field of IT Service management with the ability to configure an ITSM solution. Responsible for drafting communications to service users during outages and working alongside Communications Lead to promote ...

while delivering an excellent customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first-line point of contact for users via phone, email … Desk/IT Support/Helpdesk role Strong working knowledge of Active Directory Experience supporting Microsoft 365 (M365) Solid understanding of ticket logging and ITSM processes Excellent verbal and written communication skills Strong customer service mindset with the ability to manage user expectations Ability to work effectively under pressure ...

person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones … manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

driven software... Systems used: Google Workspace and Administration Microsoft, including Office 365 and Intune Cloud; GCP, Azure and AWS Jira and Confluence for ITSM processes Key Responsibilities: Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs). Provide first-line and Level … keen interest in learning new technologies and a proactive approach to professional development. A professional approach to work, problem-solving, and adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. ...

profile government environment. You'll work across multiple teams and suppliers, managing MI bridge calls, driving root cause analysis, and helping to refine IT service management processes so that future incidents are prevented or minimised. What you'll focus on Leading the end-to-end management of major incidents from … levels during high-pressure situations. Feed into problem management and wider service stability initiatives. What we're looking for Proven experience in IT service management leadership, with a focus on incident and problem management. Strong background in managing major incidents in complex IT environments. ITIL 4 Managing Professional certification. Strong ...

that demand innovation, collaboration, and thought leadership . Role – We are seeking an experienced ServiceNow Technical Architect with strong Customer Service Management (CSM) and ITSM expertise to design, deliver, and govern enterprise-scale ServiceNow solutions. This is a senior, hands-on architecture role where you will define scalable technical designs … ensure solutions are robust, future-proof, and aligned to platform best practices. Key Responsibilities Analyse business requirements and translate them into ServiceNow CSM/ITSM technical solutions Define and maintain architecture blueprints and detailed solution designs Design and implement integrations between ServiceNow and external systems (e.g. CRM, ERP, cloud platforms ...

Systems Developer (Jira, ITSM) | Outside IR35 - £400-500 LIVERPOOL - HYBRID 3 Months We're looking for a skilled Systems Developer to design, build, and enhance business systems with a focus on Jira Service Management and ITSM. You'll work closely with IT, Operations, and Service Delivery teams to improve workflows … automate processes, and ensure our systems run efficiently and securely.Key Responsibilities Develop and configure business systems, workflows, and integrations. Build integrations between Jira, ITSM, and other enterprise tools. Translate business needs into workflows and processes Design and administer Jira Service Management projects, SLAs, automation, and dashboards. Provide technical support, troubleshoot ...

ITIL Candidates will have the following skills and experience: Proven experience as an IT Service Desk/Helpdesk Manager/Team Leader Strong IT Service Management experience Proven experience across change/transformation Strong working knowledge of ITSM processes Proven experience of 1st line and 2nd line support Proven experience ...

ITSM Consultant (ServiceNow) Remote (UK-based) | Occasional travel to London & client sites £30,000-£50,000 We're looking for an ITSM Consultant to join a growing digital transformation consultancy delivering ITSM and ESM implementations for major UK organisations across sectors including financial services, government and defence. This role … work alongside experienced consultants, taking ownership of defined areas of delivery while developing your consulting and technical capability. Responsibilities include: Configuring and supporting ServiceNow ITSM/ESM modules Supporting end-to-end ServiceNow implementations and upgrades Assisting with integrations between ServiceNow and other systems Supporting discovery, automation and service improvement ...

Subject Matter Expert for all things ServiceNow. Your role will involve providing expert support and continuous improvement for the existing IT Service Management (ITSM) module and customisations whilst also being responsible for the successful implementation of new modules.This is a newly created role ServiceNow Specialist role and will likely … Proven experience as a ServiceNow Administrator and Developer. Strong understanding of the ServiceNow platform architecture and its various modules. Demonstrable experience with ServiceNow ITSM module. Knowledge of integrations and data imports/exports. Experience with reporting and performance analytics within ServiceNow Experience in stakeholder management and requirements gathering. The company ...

Build and execute a structured new-logo strategy across MSPs, service integrators, and enterprise IT organisations. Identify and engage senior decision-makers across IT, Service Management, Operations, and Digital Transformation. Qualify opportunities using a consultative, value-led approach that connects technical challenges to commercial outcomes. Develop targeted outreach and account … sales within IT services, ITSM, integration, or automation environments. Track record of selling complex, consultative B2B solutions involving multiple stakeholders. Strong understanding of IT service management models, managed services, and recurring revenue structures. Ability to translate technical capability into clear, compelling business outcomes. Excellent communication, presentation, and stakeholder management skills. ...

meet every requirement but are enthusiastic about the role, we encourage you to apply. You'll ideally bring: Understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes Experience developing and customising ServiceNow workflows and integrations Familiarity with ServiceNow Virtual Agent and/or RPA tools JavaScript development ...