226 to 250 of 267 ITSM Jobs in England

Life on the team Due to a recent service expansion, we're looking for two new Customer Delivery Manager's to join our Delivery Leadership team. As a Customer Delivery Manager (In-life) you will ...

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on ...

Network Engineer - Permanent Warwickshire £48000 - £52000 per annum Will work an on-call rota in which you will be able to claim an on call allowance. This role is responsible for the efficient and effective ...

Maintain service data accuracy within ITSM tools and drive continuous process improvements. Key Requirements of the IT Service Manager: • 7+ years' experience in IT Service Management, with at least 3 years in a leadership or managerial capacity. • Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release … Management. • Strong understanding of risk management, compliance, and governance frameworks. • Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent. • ITIL v3 Foundation; advanced ITIL certifications highly desirable. • Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply now to speak with ...

scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture … Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding ...

scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture … Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding ...

Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds.•Ensure the effective management of High and top priority tickets within the ITSM tool.•Coordinate teams to ensure quick resolution to minimise impact to the business.•Point of contact for all incident queries.•Support major incidents and create … whiteboards, whilst liaising with problem and change management.•Support and sub-project management in the implementation of the ITSM framework.•Ensure that project/service management methods & tools as well as system resources are optimally used.•Responsible for change management workflows in the ITSM tool and KPI reporting.•Promote communication ...

scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture … Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding ...

scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture … Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding ...

within a Helpdesk environment and looking to transition to Application management. Experience or knowledge of SolarWinds would be highly advantageous, however experience of other ITSM or even enterprise level CRM’s would also be relevant. It is essential that you have some experience in configuration management and, as you will … support experience. Some duties include (but are not limited to): Assist in the administration and support of Workday, Neon, SAP, xFlow, their in-house ITSM platform, and other core business systems. Perform system checks, monitoring, and network scanning tasks. Respond to and resolve helpdesk queries and incidents across supported systems. ...

Applications Lead - Insurance Systems (Eclipse) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ...

Senior ServiceNow Business Analyst (Cloud and Infrastructure) Are you a ServiceNow Business Analyst who instinctively pushes for out of the box solutions, knows ITSM and ITOM inside out, and understands exactly how cloud workflows and infrastructure processes really run behind the scenes? If you thrive on translating messy legacy processes … workshops that get to the root of how clients operate today and mapping those processes into practical ServiceNow solutions. Designing and guiding implementations across ITSM and ITOM, ensuring alignment with ITIL principles and platform best practice. Shaping cloud workflow requirements, supporting controlled migration from legacy systems and ensuring governance, dependencies ...

Your new role **You must have or be able to get SC clearance** Responsible for the build maintenance of both virtual and physical network infrastructure, both the day-to-day operational running and the planning ...

house solutions and third-party platforms, ensuring every release meets the highest standards. If you’re passionate about testing, have strong experience across ServiceNow ITSM/CSM , and enjoy working in collaborative agile teams—this role offers the chance to make a real and lasting impact. What … Practical experience with test and defect management tools such as Jira, Zephyr or DevOps. Confident in identifying, reporting and managing defects. Experience testing ServiceNow ITSM and CSM modules . Solid understanding of the ITIL framework and experience performing regression testing within ServiceNow. A proactive attitude, attention to detail ...

machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging cases to ensure smooth, timely resolutions Monitoring systems and maintaining anti-virus/security tooling Supporting users with hardware, software … scale project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...

days per week in Corsham. Requirements: ITIL Foundation Level qualified Experience implementing ITIL based practices (Incident, Problem etc) Demonstrable experience working within an ITSM environment using the ITIL framework Knowledge of ITSM governance, e.g. Change Advisory Boards (CABs) Demonstrable experience with ITSM tooling Experience delivering Continual Service Improvement Understanding ...

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus ...

seeking an experienced Technical Design Authority (TDA) with strong expertise in BMC Helix and ITSM architecture to lead technical delivery across a major transformation programme. This role suits a hands-on architect with deep knowledge of Helix ITSM, Atrium CMDB, AR System, Digital Workplace, Smart IT, and complex integration environments. … Responsibilities Define, validate and govern BMC Helix architecture across ITSM, CMDB, Digital Workplace and Smart IT. Design scalable, secure solutions using Helix Innovation Studio and Business Workflows. Lead integrations with third-party platforms including Active Directory, orchestrators, discovery tools, APIs, web services and middleware. Oversee CMDB reconciliation, data flows, auto ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ITSM architecture ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ITSM architecture ...

join their team on a contract basis. This role will focus on designing, developing, and enhancing ServiceNow solutions to support and optimise IT service management across the organisation. Key Responsibilities: Design, develop, configure, and maintain ServiceNow applications and modules (e.g. ITSM, ITOM, CMDB). Build and customise workflows, business rules … enterprise environment. Strong hands-on development skills across core ServiceNow modules. Experience with scripting (JavaScript, Glide APIs) and platform configuration. Solid understanding of IT service management processes and frameworks. Strong communication skills with the ability to engage technical and non-technical stakeholders. Ability to work independently while contributing effectively within ...

/On-call/Shifts UK working hours, on call for high priority incidents The Role ServiceNow Technical Architect Required Technical Skill Set ServiceNow, ITSM Modules, SNVA, and other ServiceNow modules Desired Experience Range: 8+ Your Responsibilities Understand solution for the implementation or maintenance of the ServiceNow platform Work with … converting them to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of implementation projects in ITSM area and one complete implementation lifecycle for ServiceNow Expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, orchestration, operational activities, project ...

Summary: We're recruiting on behalf of a fast-growing IT services provider seeking an experienced ServiceNow Developer with strong expertise in domain-separated ITSM environments. The ideal candidate will bring deep technical knowledge in platform configuration, workflow automation, and integration development, combined with the ability to translate business requirements … operational units Qualifications and Requirements: ServiceNow Certified System Administrator (CSA) with 3+ years of hands-on development experience Strong expertise in Domain Separated ITSM environments and managing complex integrations Strong development in JavaScript, Glide API, Script Includes, REST/SOAP APIs, and ServiceNow scripting Experience with CMDB, Asset Management, Service ...

provision of expert advice across a range of information technology areas such as application, training and hardware support. Using a recognised IT Service Management system, support training and advice is delivered in accordance with the Trusts published service level agreements, information policies and good practice. The individual will demonstrate … operational function but will plan work using typical project methodology. When equipment is replaced any related support requests will be raised on the Trusts ITSM platform About us Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide ...

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area ...