226 to 250 of 436 ITSM Jobs in England

Define and execute the regional technology alliances strategy and GTM, including identifying priority categories and strategic technology alliance partners (e.g. security tools, identity providers, ITSM, DevOps, data platforms, Wiz, CrowdStrike, Zscaler, Cyera). Build, scale, and manage strategic partnerships that include co-development, technical integrations, joint marketing, and co-sell ...

Version compliance. Ability to produce high‐quality architectural documentation and solution diagrams. Awareness of DevOps pipelines, environment strategy and testing automation needs. Security, ITSM and Operational Awareness Understanding of RBAC, identity patterns, compliance and operational security. Experience designing observable, traceable and monitorable enterprise solutions. Awareness of cloud cost optimisation ...

production, maximising the value and adoption of data‐driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements to user experience, efficiency, scalability, and cost of operation. Define and deliver ...

HRSD. Experience with integrations, including REST APIs, import sets, and transform maps. Exposure to other ServiceNow modules, such as ITSM or CSM. Experience working in large, regulated enterprise environments. Profile we are looking for A pragmatic, hands-on ServiceNow developer who is comfortable working in an HR context, values automated ...

fully operational, and address any issues directly, or by liaising with a third-party support partner. Log, track and manage issues within our IT service management platform. AV Technician Key Requirements: Customer focused, with excellent communication skills. Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting). Previous experience ...

senior technology leadership and sector ownershipWork within Capgemini’s strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certificationsServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial)Proven experience working on:o At least one large global/international ServiceNow implementation, ORo Multiple ...

customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM tool. Be a contributor to our knowledge base/FAQ. Maintain and manage/support test environments for problem replication. Essential Requirements Essential: Ability ...

data contracts layer. Experience in establishing the infrastructure, pipelines, processes, and governance required for production environment and integration with Azure DevOps, CI/CD, ITSM, IAM, and the bank's data platform. Proven delivery/project management experience on enterprise data or platform engineering programmes. Experience working within banking governance ...

Administration. Exposure to Salesforce Health Cloud is highly desirable. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management. Experience using Jira or another ITSM/ticketing platform. Ability to prioritise workload and manage multiple requests. Salesforce Administrator certification would be advantageous. Nice to have Salesforce Health Cloud experience. Experience ...

technical delivery of the ServiceNow platform, leading development, driving best practice, and implementing the latest AI capabilities across a complex environment. Key skills: ServiceNow ITSM, ITOM, ITAM & IRM CMDB & CSDM Flow Designer & Virtual Agent Now Assist & Agentic AI workflows Predictive Intelligence ITIL framework Agile delivery ServiceNow platform development This ...

mettersi in gioco. Chi siamo Halo è una delle software company in più rapida crescita al mondo. Sviluppiamo piattaforme leader di mercato per ITSM, CRM, CSM e PSA, aiutando organizzazioni in oltre 75 paesi a lavorare in modo più intelligente e a offrire un servizio migliore. Collaboriamo con aziende ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks, and best practices across … establish governance frameworks, monitor service performance through KPIs and SLAs, and foster a culture of continuous improvement across technology teams. As the Head of ITSM, you will work closely with senior stakeholders, business leaders, and technical teams to ensure IT services are delivered efficiently and meet organisational needs. You will ...

doReporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners … stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured ...

architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps , and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution … ultimate decision-making authority on platform scalability, security, and performance. Solution Design & Delivery: Cross-Module Design: Architect solutions spanning IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and custom applications via App Engine. Data & CMDB: Anchor platform designs around the ServiceNow Common Service Data Model (CSDM ...

provisioning, shipping and remote handover for VIP or senior users. Ensuring all incidents, service requests, changes and asset updates are accurately recorded in the ITSM tool. Keeping colleagues informed of progress, clearly communicating technical issues and providing professional, customer-focused support. Ensuring incidents and requests are resolved within agreed SLAs … Jamf 100 and 200 Qualification Apple Mac OSX Apple iOS Strong PowerShell automation skills Networking technologies such as TCP/IP, VLANs. Desirable ServiceNow ITSM System Apple Business Manager Jamf 300 Qualification ITIL 4 foundation Atlassian - Jira Atlassian - Confluence Microsoft 365 Certified: Administrator Expert - MS-102 Microsoft Teams Rooms Interview ...

with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation Background supporting displacement or migration conversations from legacy enterprise software Understanding of AI‐powered automation, self‐service ...

service performance against contractual SLAs and KPIs. Experience leading customer escalations and driving issue resolution across multiple teams. Strong understanding of IT Service Management (ITSM) principles and operational processes. Experience delivering executive-level presentations and service reviews. Technical & Professional Skills Service Delivery Expertise: Strong understanding of Incident, Problem, Change, Request … leadership capabilities. Ability to work collaboratively across global and cross-functional teams. Technology Skills: Proficiency in Microsoft 365 Suite. Experience with ServiceNow or similar ITSM platforms. Experience with reporting and visualization tools such as Power BI. Strong working knowledge of service management and operational reporting tools. Success Profile A trusted ...

record of delivering operational excellence and driving continuous improvement in service environments. Strong understanding of MOD procurement, contracting and compliance frameworks. Knowledge of IT service management frameworks (ITIL, ITSM) and best practices. Experience with enterprise IT infrastructure, cloud services or application support environments. Proficiency with project and programme management tools ...

Decisive Point is seeking a skilled Solutions Engineer to shape Asana Service Management for IT teams. In London, you will partner closely with Account Executives, leading technical validation and translating customer needs into actionable solutions. ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. ...

solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and customer service skills. Familiarity with ITSM tools and stock management processes is desirable. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless ...

Cisco ISE. Cloud connectivity and hybrid infrastructure. Wireless surveys and access point optimisation. Server, storage, telephony and data centre environments. Change control and IT service management processes. Disaster recovery and business continuity planning. This is an excellent opportunity for a network professional looking for a hands-on role with responsibility ...

access policies, credential management, session monitoring, and vaulting strategies. Integration: Integrate PAM controls with existing enterprise environments, including Active Directory/LDAP, SIEM, and ITSM tools. Leadership & Advisory: Act as the technical SME, providing mentorship to internal teams and advising on industry standards (NIST, ISO 27001). Stakeholder Engagement: Engage ...

redeploy refurbished assets to maximise value and minimise waste. Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform. Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages. JML Process Management: Oversee the technical execution ...

mentoring engineers Highly Desirable skills Experience with SDLC tooling, release management platforms, or CI/CD pipeline architecture Familiarity with ServiceNow integrations or ITSM workflow automation Contract‐first API design, such as OpenAPI/Swagger Understanding of containerisation (Docker) and orchestration (Kubernetes) Familiarity with CI/CD tools and automated ...