26 to 50 of 311 ITSM Jobs in England

Skills & Experience ITIL Expertise: In-depth understanding of ITIL Service Design principles and a mandatory ITIL Foundation Certification . Service Management: Proven experience in ITSM, specifically within service design and transition. Analytical Ability: Strong problem-solving skills with the ability to manage risks and ensure services are scalable and secure. ...

Device Management (MDM) platforms across desktop and mobile devices Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability Experience with ITSM/ticketing systems and best practices in service management and reporting Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term ...

skills, experience and competencies required to be successful in this role: Excellent written and verbal communication skills. Familiarity with working with Helpdesk/IT service management ticketing systems. Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines. Solid understanding of Microsoft technologies, including Office ...

understanding of Microsoft Azure Experience working with cloud platforms and cost management Strong Excel skills and experience with data visualisation tools Understanding of IT service management processes Good analytical and communication skills ...

Authority in enterprise environments. Experience leading and mentoring ServiceNow development teams over 5+ years. Strong hands-on understanding of ServiceNow across multiple modules beyond ITSM (at least three), such as ITOM, ITAM, HAM/SAM, SPM, HRSD, or CSM. Advanced technical capability in JavaScript, SQL, and API-based integrations. Experience ...

This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets ...

work as a team with colleagues, building relationships, and discuss resolutions for issues Strong analytical capability Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset ...

manage and prioritise a varied workload under pressure Desirable qualifications CompTIA A+ or Network+ certification Microsoft certifications (e.g. MS-900, AZ-900) Experience with ITSM platforms such as ConnectWise, Autotask or ServiceNow Exposure to backup, security or cloud technologies What we offer A supportive team environment with clear progression pathways ...

skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy ...

skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy ...

levels, both written & face to face Team player but also happy to work alone at times. Demonstratable experience of 1 line support: Experience of ITSM ticketing systems, working with SLA’s and prioritizing incidents. Experience supporting both deskside and remote users Hours and Days: Monday to Friday, 37.5 hours ...

relationships. Drive continuous improvement and operational efficiency initiatives. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Experience in Service Delivery or IT Service Management Solid technical understanding of IT support environments Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder-management skills ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

Cloud: You are proficient in VMware and SAN configuration, with great knowledge of the Microsoft Azure ecosystem. Process Driven: You have experience with ITSM tools and work in line with ITIL and security management best practices. Qualified Professional: You hold a degree in IT or Computer Science (preferred) and relevant ...

experience with SAP systems (e.g. SAP SD, MM, FI/CO, or S/4HANA) Solid understanding of application lifecycle management and IT service management (ITIL preferred) Experience managing vendors and external partners Strong stakeholder management and communication skills Ability to lead teams and manage multiple priorities in a fast ...

Digital or IT Operations (interim exposure preferred) Strong background in cloud-first environments, particularly Microsoft Azure Deep understanding of: Infrastructure operations (cloud & hybrid) IT service management (e.g. ITIL frameworks) Track record of stabilising or transforming underperforming operations Comfortable operating in ambiguous, fast-paced environments with immediate impact expected Strong stakeholder ...

Digital or IT Operations (interim exposure preferred) Strong background in cloud-first environments, particularly Microsoft Azure Deep understanding of: Infrastructure operations (cloud & hybrid) IT service management (e.g. ITIL frameworks) Track record of stabilising or transforming underperforming operations Comfortable operating in ambiguous, fast-paced environments with immediate impact expected Strong stakeholder ...

hardware, software, network and cloud-related issues Complete admin tasks, documentation and support records accurately and promptly Maintain accurate site information using IT Service Management tools Promote IT best practice across supported sites Follow change control processes and internal procedures Plan and organise your working week effectively across multiple locations ...

provide access to resources The ability to explain technical issues and solutions to non-technical staff Experience of managing incidents via an IT Service management platform/ticket management system Strong organisational, analytical, and problem-solving skills with the ability to prioritise tasks, manage multiple activities and maintain high attention ...

tickets. Diagnose, troubleshoot and resolve hardware, software and system issues across Windows devices, peripherals and classroom technology. Manage incidents and requests through the IT service management platform, ensuring timely resolution and clear communication. Install, configure and support end-user devices and software, including laptops, desktops and AV equipment. Administer Microsoft ...

email configuration) SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting) Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous Candidates must hold a valid driving licence and be eligible for Security ...

Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice, etc.). Excellent troubleshooting and problem-solving skills. Customer-focused with strong communication skills. This is a fantastic opportunity to join ...

Ability to structure problems, analyse data, and communicate insights clearly Commercial awareness and interest in contributing to business growth Desirable Experience Experience with ServiceNow (ITSM, HRSD, or ESM) Exposure to process mining, automation, or AI-led transformation Involvement in GBS design, service centre setup, or global delivery models Pre-sales ...