ITSM Jobs in England

26 to 50 of 509 ITSM Jobs in England

Director of Software Asset and Configuration Management

London, United Kingdom
Boston Consulting Group
observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy … transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and … driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Engineer

London, United Kingdom
Luxoft
Degree or equivalent PowerShell scripting or other scripting languages Experience with VMWare Horizon, Exchange 2016 user administration, SCCM 2012+ (including application/package and software update creation & administration), Halo ITSM, automation, self-service, and cloud experience More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Specialist - London

London, United Kingdom
OpenAI
operations. Support AV and event operations: Manage audiovisual setups and troubleshoot technical issues for high-production all-hands meetings and office events. Leverage ITSM tools: Utilize ServiceNow for IT service management, ticket tracking, and process automation to streamline support operations. You may be a fit for this role if you have: Strong technical expertise in macOS (Windows experience is a … solving skills within Mac and enterprise IT environments. AV event management experience, including hands-on expertise with Google Meet, Microsoft Teams, and Crestron for high-profile meetings. Proficiency with ITSM platforms like ServiceNow, using them for ticketing, incident tracking, and process automation. A proactive, customer-first mindset, with strong written and verbal communication skills to support both technical and non More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Engineer

Cambridge, Cambridgeshire, England, United Kingdom
Pure Resourcing Solutions
device compliance and endpoint security Maintain and optimise virtual server environments (Hyper-V) and backups Support onboarding and offboarding processes, including device builds and user setup Work with the ITSM tool (ServiceNow or equivalent) to manage escalations and workflows Drive process and system improvements with a focus on security, automation and service quality Maintain IT documentation, knowledge articles, and change … AD, and Teams Demonstrated experience leading technical change and systems improvement projects Comfortable working across the full IT lifecycle – design, delivery, support and optimisation Familiarity with ServiceNow or other ITSM platforms Good understanding of networking fundamentals – DNS, DHCP, VPN, VLANs, Firewalls Scripting experience (PowerShell, Bash or Python) Hyper-V or equivalent virtualisation experience Excellent communication and problem-solving skills Proactive More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted:

Service Now Development Lead

Runcorn, United Kingdom
HCRG Care Group
related field, or equivalent work experience. Certification in ServiceNow Administration or Development. Desirable: Prince 2 Agile Practitioner. Benefits Realisation Qualifications. Specific Skills: Expert knowledge of the ServiceNow platform, including ITSM, ITOM, HRSD, CSM, and other relevant modules. Strong technical skills in … JavaScript, REST/SOAP APIs, and web technologies (HTML, CSS, AngularJS). In-depth understanding of the ServiceNow platform architecture, data model, and integration capabilities. Strong knowledge of IT service management principles and best practices, including ITIL. Excellent analytical and problem-solving skills, with the ability to design innovative ServiceNow solutions that address business needs. Strong communication skills, able to More ❯
Employment Type: Permanent
Salary: £55000.00 - £55000.00 a year
Posted:

IT Infrastructure Support Engineer

London
Nexus Jobs Limited
related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second More ❯
Employment Type: Permanent
Posted:

Infrastructure manager / IT PM

Oxfordshire, South East, United Kingdom
Yolk Recruitment
and analytical skills with the ability to diagnose and fix issues quickly. Excellent communication and interpersonal skills, able to explain technical problems to non-technical users. Familiarity with IT service management tools (e.g., ServiceNow, JIRA) and remote support Education, Qualifications, Experience: Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience). Industry certifications such More ❯
Employment Type: Contract
Rate: Up to £89.63 per hour
Posted:

IT Support Engineer

Cambridge, Cambridgeshire, England, United Kingdom
Pure Resourcing Solutions
You Minimum 3 years' experience in IT support, ideally in a 2nd Line role Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory Experience with ITSM tools (e.g. ServiceNow, Freshworks, Zendesk) Certifications (CompTIA, Microsoft, ITIL) Networking knowledge (DNS, DHCP, VLANs, Firewalls, routing) Teams Telephony integration & PSTN phone systems Scripting with PowerShell, Bash or Python Hyper-V More ❯
Employment Type: Full-Time
Salary: £35,000 - £45,000 per annum
Posted:

Technical Lead (ServiceNow) London Market, Insurance

City of London, London, United Kingdom
Hybrid / WFH Options
Hanson Lee Resourcing Ltd
My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development, and ongoing … industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks such as Angular, React or More ❯
Employment Type: Permanent, Work From Home
Posted:

Director of AWS Platforms

London, United Kingdom
Boston Consulting Group
observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy … transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and … driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Team Manager - SC Cleared - Perm

Bracknell, Berkshire, England, United Kingdom
Sanderson
maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯
Employment Type: Full-Time
Salary: £42,000 - £48,000 per annum
Posted:

Application Support Engineer - SC Clearance - FTC

Leeds, Yorkshire, United Kingdom
Burendo Limited
the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Cloud Engineer, Senior Analyst

Birmingham, Staffordshire, United Kingdom
WeAreTechWomen
and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow. Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps environment as per best practices. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Microsoft Developer

Solihull, England, United Kingdom
The Adecco Group
members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). More ❯
Posted:

Dynamics 365 Developer - Solihull - 6 Month Contract

Shirley, West Midlands, United Kingdom
Pontoon
members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). More ❯
Employment Type: Contract
Rate: GBP 500 - 650 Daily
Posted:

Dynamics 365 Developer - Solihull - 6 Month Contract

Solihull, West Midlands, West Midlands (County), United Kingdom
Pontoon
members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). More ❯
Employment Type: Contract
Rate: £500 - £650/day
Posted:

Senior Delivery Manager - Cloud

London, United Kingdom
Hybrid / WFH Options
Methods Business and Digital Technology
Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Support Analyst - Win & Mac

London, United Kingdom
Boston Hale
display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

SAP QA Testing & Business Analyst

London Area, United Kingdom
HCLTech
services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with risk, compliance, and operational teams. Experience in the banking/financial services sector, particularly in More ❯
Posted:

SAP QA Testing & Business Analyst

City of London, London, United Kingdom
HCLTech
services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with risk, compliance, and operational teams. Experience in the banking/financial services sector, particularly in More ❯
Posted:

Service Delivery Manager

Haywards Heath, Sussex, United Kingdom
Hybrid / WFH Options
First Central Services
Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Salford, Manchester, United Kingdom
Hybrid / WFH Options
First Central Services
Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
First Central Services
Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Analyst

Manchester, United Kingdom
ISR RECRUITMENT LIMITED
Directory, SCCM, Intune, etc. VMware, Azure, Office 365, LAN/WAN and Email hygiene tools Cisco, Meraki, Palo Alto and VoIP technologies Familiarity with: Cybersecurity principles and cloud infrastructure ITSM platforms and ITIL-based service management Windows systems installation, maintenance and troubleshooting Experience supporting both on-site and remote international users Strong communication and documentation skills Microsoft 365 Fundamentals certification More ❯
Employment Type: Permanent
Salary: GBP 31 - 35 Hourly
Posted:

Service Desk Analyst

Sale, Trafford, Greater Manchester, United Kingdom
ISR RECRUITMENT LIMITED
Directory, SCCM, Intune, etc. VMware, Azure, Office 365, LAN/WAN and Email hygiene tools Cisco, Meraki, Palo Alto and VoIP technologies Familiarity with: Cybersecurity principles and cloud infrastructure ITSM platforms and ITIL-based service management Windows systems installation, maintenance and troubleshooting Experience supporting both on-site and remote international users Strong communication and documentation skills Microsoft 365 Fundamentals certification More ❯
Employment Type: Permanent, Contract
Salary: £31 - £35/hour (via Umbrella)
Posted:
ITSM
England
10th Percentile
£26,500
25th Percentile
£31,250
Median
£46,000
75th Percentile
£67,500
90th Percentile
£82,500