26 to 50 of 281 ITSM Jobs in England

able to work independently and collaboratively Desirable: Experience leading teams in a matrix environment Familiarity with front-office business processes Knowledge & Skills IT service management (ITIL, SIAM) - Expert Incident, problem, and change management - Competent Stakeholder engagement & communication - Accomplished Service portfolio and catalogue management - Competent Budget & financial management - Competent Vendor management ...

support tickets across multiple sites or regions. Strong technical knowledge of Microsoft 365, Windows and macOS, Active Directory, and basic networking. Familiarity with IT service management tools such as ServiceNow, Jira, or similar platforms. Excellent communication skills, with the ability to collaborate across teams and time zones. A methodical, process ...

manage conflicting priorities in a busy environment. Desirable ITIL Foundation certification or experience working in an ITIL-based environment. Exposure to ServiceNow or similar ITSM tools. Experience supporting Microsoft 365 environments or multi-factor authentication solutions. Southern Water is at the forefront of transforming Britain’s water industry, investing significantly ...

Responsibilities Act as the first point of contact, managing incoming calls, incidents, and service requests via the portal Log, track, and manage incidents using ITSM tools, ensuring accurate documentation and timely updates in line with SLAs Escalate issues to appropriate teams and line management, ensuring high-priority cases are handled ...

improvement and other internal project initiatives. Experience/Qualifications: Proven experience as a Business Analyst within an IT Managed Service Provider. Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management). Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask ...

platforms like VMware or Hyper-V. Server Infrastructure: Advanced troubleshooting of Windows Server, Active Directory, Group Policy, DNS, and DHCP. MSP Tooling: Familiarity with ITSM and monitoring tools such as Halo PSA, ConnectWise, NinjaOne, or SolarWinds. Microsoft Exchange On Prem and Online configuration and support experience Router configuration and support ...

high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud ...

high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud ...

delivery and alignment with organisational goals. What you’ll bring Proven project‐management experience across agile, waterfall, and hybrid methodologies. Strong background in IT service management within a managed service environment. Experience in delivery leadership, backlog management, and cross‐functional coordination. Solid understanding of RAID management, project governance, financial tracking ...

ensuring compliance is highly advantageous.* Exceptional interpersonal skills facilitating effective communication with cross-functional teams whilst fostering co-operation on compliance initiatives.* Competence with ITSM tools such as ServiceNow or JIRA alongside monitoring systems; familiarity with automation tools is considered beneficial.* A higher education qualification or equivalent industry experience ...

outcomes. Support compliance with operational governance, policies and 24x7 service requirements. As a suitable IT Service Manager, you will have: Proven experience in IT Service Management within enterprise or multi-site environments. Strong understanding of ITIL principles and service management processes. Experience managing Incident, Problem and Change processes to agreed ...

GDPR, ISO 27001). Effective communication and stakeholder management skills. Experience with ERP, POS, workforce management, or retail systems is essential Familiarity with ITSM tools (ServiceNow) and automation platforms (PowerShell, Power Platform) is desirable. Benefits of this Head of IT position: Relocation financial support Assistance with accommodation for first month ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

Provide first-line IT support to council staff via phone, email, and in person Log, track, and resolve incidents and service requests using IT service management tools Escalate unresolved issues to appropriate teams while maintaining ownership and communication Assist with hardware and software installations, configurations, and troubleshooting Maintain accurate records ...

e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding ...

calm under pressure, and customer-focused. Ability to influence and collaborate across multiple teams. Desirable ITIL Foundation certification. Experience with ServiceNow, Freshservice, or other ITSM tools. Background in service delivery, customer success, or technical support. Key Attributes Customer advocate Detail-oriented Strong communicator Calm and professional under pressure Proactive problem ...

well as being the main point of contact for our users who have IT related incidents and queries. Managing your workload via our ITSM tool in line with KPI's and targets for individuals and contributing to the whole team performance. Main duties of the job Key areas of responsibility ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

Microsoft 365, networking, Windows Server etc. Calm, structured escalation management - especially during busier periods. Excellent communication, organisation, and multitasking skills. Familiarity with PSA/ITSM platforms (Halo ideal, AutoTask/ConnectWise great too). Understanding of ITIL principles. Full UK driving licence Nice to have: Azure experience, Backup tech (Acronis ...

experience with Microsoft Azure infrastructure . Experience with Identity and Access Management . Experience managing server patching and vulnerability remediation . Familiarity with IT Service Management processes (Incident, Change, Problem Management) . Nice to Have Basic knowledge of Oracle, SQL or PL/SQL . Experience with VMware or Hypervisor ...

leadership skills with the ability to prioritise both operational and project demands. Desirable • Experience of operating within federated environments or within an IT Service Management Provider/Consultancy • Experience managing external supplier relationships to secure the best value and service ...

driving licence Right to work in the UK Eligible for SC security clearance Desirable Knowledge of PRINCE2 Foundation ITIL qualification or familiarity with IT service management frameworks Microsoft technical certifications WHY JOIN Be part of a forward-thinking team delivering real impact Gain hands-on experience in IT transformation projects ...

Configuration – LTM, ASM Network Monitoring PRTG Cisco ACI Azure AWS experience Desirable: Experience of working within a variety of ITIL4 environments. Knowledge of IT Service Management toolsets ie ServiceNow Key performance reporting and documentation Stakeholder Management Leadership skills The role requires the successful candidate to be onsite 3 days ...

working in ITIL aligned organizations Certifications (Mandatory) ITIL 4 Foundation ITIL 4 Practitioner – Configuration Management and IT Asset Management (preferred) Nice to Have ServiceNow ITSM or CMDB related certifications Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work independently ...