251 to 275 of 301 ITSM Jobs in England

technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware. … troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users. Must-Have Skills & Experience ...

technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware. … troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users. Must-Have Skills & Experience ...

Technical Architect with proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes and deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions … future-ready ServiceNow architecture for global environments. Lead architecture/design workshops, gap analysis, and provide technical governance. Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning. Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems. Establish and enforce platform governance, design ...

will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment investigating, diagnosing … Providing first- and second-line application support to colleagues across every department of the business, including face-to-face assistance where required Operating our ITSM platform (JIRA Service Management) day-to-day queues, SLAs, request types and automations and contributing to its continual improvement Creating, amending and removing user access ...

core systems related issues via all the Service Desk’s contact methods Ensuring all contact with users is recorded accurately in the IT Service Management tool Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues Utilising skills, experience, and documented knowledge to provide … line with documented processes Occasionally carrying out remote desktop support to resolve minor issues Ensuring that technical solutions are documented within the IT Service Management tool for future reference Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. … trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. ...

ServiceNow Specialist (ITSM) London or Manchester (Hybrid) 12-Month Contract Inside IR35 Active SC Clearance Required My client, a global technology organisation delivering a large-scale digital transformation programme. They are looking for a hands on ServiceNow Specialist with strong ITSM experience to design, configure, and implement enterprise-level solutions. … Responsibilities Design and deliver ServiceNow ITSM solutions Configure platform components (Business Rules, Client Scripts, Flow Designer) Gather and translate business requirements into technical solutions Manage core ITSM modules (Incident, Problem, Change, Request) Work with CMDB and CSDM frameworks Build and support integrations (REST/SOAP APIs, IntegrationHub) Lead stakeholder workshops ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal ...

looking for BMC Helix Architect/Senior Engineer - Contract - Andover (Hybrid) - Active SC Cleared Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments. Design … escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM ...

ServiceNow Developer - JavaScript, API, Jira, Azure, ITSM, ITOM, Hybrid, 12 months contract £700 London, United Kingdom Posted 9 months ago Our client within the Public sector requires a proven SC Cleared ServiceNow developer to support the development of enterprise workflows and data-driven decisions. Technical Skills ServiceNow development JavaScript … integration Jira Azure ITSM ITOM Compensation & Benefits Up to £700 per day Contract – 12 months #J-18808-Ljbffr ...

best-practice processes, strong governance and a culture of accountability across the service landscape. Youll also oversee key areas including change and release governance, ITSM platform strategy, configuration management and problem management maturity. This is an exciting opportunity to influence service culture at scale and deliver predictable, high-quality outcomes … business. Essential Skills & Experience Demonstrated ability to establish and embed ITSM processes and governance across multi-supplier environments Proven track record of driving service maturity and continuous improvement using insight, data and structured methodologies Strong leadership capability, with experience influencing cultural change and embedding accountability across teams Skilled in managing ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Business Analyst, developers, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

days onsite per week) Clearance: Active SC Clearance required Skills & Experience Required 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale. Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge. Proficiency in AR System workflow (Filters, Escalations, Active Links ...

role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment. Key Responsibilities Manage and resolve ITSM tickets, including incident resolution and service request fulfilment Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices Build, image, pre-stage, deploy, and install … including Webex and related collaboration platforms Manage user provisioning, access requests, and desktop/peripheral support Maintain accurate IT asset and hardware inventory within ITSM tools Liaise with vendors for hardware repairs and service requirements Support infrastructure-related tasks and daily IT operations as required Create, maintain, and update SOPs ...

Clearance: Active SC Clearance required Technology & Risk Recruitment are supporting a major UK Government greenfield ServiceNow programme and are building out a high-performing ITSM delivery team. This is a rare opportunity to be involved from day one of a full ServiceNow platform build, rather than joining an established … part of a new ServiceNow capability being stood up within a secure environment, contributing directly to the design, build, and delivery of core ITSM functionality using modern ServiceNow tooling. This is a hands-on development role with genuine influence over how the platform is shaped. Key Responsibilities Design, build ...

Entertainment Limited is seeking a Head of IT Service Management to lead its IT Service Management function, report to the Director of Group IT, and work closely with various teams and vendors. This senior role focuses on hybrid IT operating models and service governance. The ideal candidate will have experience ...

transformation programme within a high-profile enterprise environment. We are looking for multiple experienced ServiceNow Developers to join an established platform team delivering across ITSM and IT Operations capabilities. This is a hands-on development role working across configuration, customisation, and enhancement of ServiceNow modules within a complex enterprise estate. … Responsibilities Develop and configure solutions across ServiceNow ITSM and ITOM modules Build and enhance workflows, scripts, and automation capabilities Support integration work across enterprise systems Work within Agile delivery teams across a large-scale platform environment Contribute to continuous improvement of the ServiceNow estate Key Requirements Active SC Clearance (mandatory ...

machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging cases to ensure smooth, timely resolutions Monitoring systems and maintaining anti-virus/security tooling Supporting users with hardware, software … scale project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across … communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical ...

demand and continuously improving team performance. You will design and maintain the service support model covering people, process, policy and technology ensuring alignment with ITSM standards and DWP ways of working. You will also be accountable for service performance against SLAs, OLAs and XLAs using data insight and reporting … role. What skills, knowledge and experience will you need? Proven experience managing IT products and services in live environments within large, complex IT Service Management landscapes in product-based digital organisations. Strong background in applying Service Management frameworks (e.g. ITIL) to define, implement, and maintain processes, policies, strategies, standards ...

Provide first-line IT support via phone, email, self-service portal and in person. Log, prioritise and manage incidents and service requests within the ITSM system. Diagnose and resolve hardware, software, desktop, laptop and mobile device issues. Escalate complex incidents where required and keep users informed throughout Work closely with … Helpdesk or Desktop Support role. Strong troubleshooting skills across hardware, software, and end-user devices. Excellent customer service and communication skills. Experience working with ITSM tools and incident management processes. Ability to prioritise workloads and perform effectively in a fast-paced environment. Degree, IT qualification or equivalent commercial experience desirable. ...

Odevo AB is seeking a Group Head of IT Service Management who will oversee IT services across markets to enhance operational efficiency. You will lead a high-performing team, ensuring that IT services scale effectively within a fast-growing international context. The ideal candidate possesses extensive experience in IT Service ...

client engagement. Role: ServiceNow Designer Location: London, UK Positions: Permanen Role Overview We are looking for a skilled ServiceNow Designer with strong experience in ITSM modules, workflow automation, and Python scripting. The ideal candidate should have hands-on experience in designing, developing, and customizing ServiceNow solutions Key Skills: Strong experience … ServiceNow ITSM modules (Incident, Change, Problem, Service Catalog) Experience in ServiceNow development, customization, workflows, and integrations Strong experience in Python development and scripting Hands-on experience with JavaScript, REST APIs, and automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge ...