276 to 300 of 308 ITSM Jobs in England

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers … looking for ** Experience in a senior support or service delivery leadership role ** Background in software, SaaS, or hosted/cloud environments ** Strong knowledge of ITSM frameworks (ITIL preferred) ** Experience managing releases and communicating technical changes ** Proven ability to manage third-party suppliers or service providers ** Excellent stakeholder management and communication ...

data security models Conduct security reviews, risk assessments, and vulnerability remediation Ensure alignment with enterprise security and governance standards Support secure configuration across ITSM, ITOM, CMDB and related modules Collaborate with Cyber Security, Infrastructure, and Platform Engineering teams Act as the ServiceNow security SME across the organisation Support audits, compliance … ACLs, roles, data security, permissions) Experience securing enterprise-scale ServiceNow environments Strong understanding of GRC, risk, and platform governance principles Experience working with CMDB, ITSM, ITOM or related modules Proven experience working alongside Cyber Security teams Strong understanding of identity and access management principles Ability to operate as a senior ...

offshore support partners, vendors, and customers to keep critical infrastructure operating at peak performance. Key Responsibilities Own and resolve L2/L3 incidents through ITSM platforms, ensuring SLA adherence Troubleshoot network faults across wireless, switching, routing, and infrastructure environments Carry out remote diagnostics and coordinate on-site maintenance activities Support … VLANs, VPNs, QoS Wireless: Wi-Fi, Private LTE/4G/5G DAS/Small Cells/Mobile Infrastructure Monitoring: SolarWinds, PRTG, Zabbix, Prometheus ITSM/OSS Platforms: ServiceNow, Helix, CMDB tools What They're Looking For Proven experience in a Network Operations/Technical Support/Service Assurance role ...

process (National Security Vetting). About the Role We are looking for a ServiceNow ITSM Designer to support the design and optimization of IT service management processes. The role involves working with business and technical teams to create scalable and efficient workflows within ServiceNow. Responsibilities Design ITSM workflows (Incident, Problem … process flows, documentation, and solution design artifacts Collaborate with developers for implementation and enhancements Identify opportunities to improve process efficiency Qualifications Experience with ServiceNow ITSM modules Required Skills Strong understanding of ITIL processes Experience in workflow/process design Good communication and stakeholder management skills Preferred Skills [No preferred skills ...

schools and central teams. You'll balance operational oversight with strategic leadership across cyber security, infrastructure, cloud platforms, identity and access governance, and IT service management, while also driving transformation, AI adoption and future-focused investment planning. The remit spans governance and standards, risk management, policies and compliance, service performance … digital transformation within a complex, multi-site environment, balancing operational delivery with longer-term strategic change. This includes a strong grounding in IT service management, cyber security and cloud technologies, ensuring services are resilient, secure and fit for purpose across diverse user groups. Strong technical credibility is essential, particularly across ...

architecture, and system design Mandatory Skills Strong hands-on experience with AWS Infrastructure (IaaS) Expertise in CI/CD architecture and DevOps practices ServiceNow ITSM implementation experience Strong understanding of SOA and Microservices-based architecture Experience in software engineering and solution design architecture Hands-on experience with Amazon Connect … CloudWatch Good to Have Skills Salesforce Marketing Cloud/Campaign Operations experience ServiceNow ITOM, Event Management, and Functional Testing Advanced ServiceNow module knowledge (ITSM and other modules) Hands-on experience with Terraform and CloudFormation Experience in CRM integrations and enterprise contact center ecosystems Soft Skills Strong problem-solving and analytical ...

architecture, and system design Mandatory Skills Strong hands-on experience with AWS Infrastructure (IaaS) Expertise in CI/CD architecture and DevOps practices ServiceNow ITSM implementation experience Strong understanding of SOA and Microservices-based architecture Experience in software engineering and solution design architecture Hands-on experience with Amazon Connect … CloudWatch Good to Have Skills Salesforce Marketing Cloud/Campaign Operations experience ServiceNow ITOM, Event Management, and Functional Testing Advanced ServiceNow module knowledge (ITSM and other modules) Hands-on experience with Terraform and CloudFormation Experience in CRM integrations and enterprise contact center ecosystems Soft Skills Strong problem-solving and analytical ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...

sessions to understand customer requirements, their system environments and IT infrastructure Set up and test integrations between Moveworks and supported enterprise applications such as ITSM platform (ServiceNow, JIRA), IDAM (Okta, Active Directory, Entra ID), Knowledge Management (Sharepoint, Confluence, Google-Drive) and chat platforms (Teams, Slack) Troubleshoot integration and deployment issues …/Lead or Senior/Staff Forward Deployed Engineer 5+ years of experience implementing system integrations using REST/SOAP APIs Understanding of enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) and experience integrating with them Hands-on experience in administering and deploying ...

kind of role that accelerates you fast. The Role Tier 1 and Tier 2 ServiceNow platform support, incident triage, diagnosis and resolution across ITSM and CSM workflows. You'll be the person NHS staff rely on when things go wrong — calm, sharp, and solution-focused. You 2 to 3 years … service desk or ITSM support experience Hands-on ServiceNow exposure — even partial is fine if your fundamentals are strong Solid grasp of incident, problem and change management A communicator who can translate technical issues for non-technical people Eligible for SC clearance — you'll need to have been resident ...

Job summary The purpose of this Team Leader position is to oversee and manage key areas within LTHTs End User Compute function, within Leeds Teaching Hospitals Trust (LTHT). Main duties of the job The ...

skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test … knowledge sharing and team collaboration Skills & Experience 2–3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal ...

skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test … knowledge sharing and team collaboration Skills & Experience 2–3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM, solid knowledge of ITIL ...

demonstrate: End-to-end ownership of enterprise data applications Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management Experience operating within ITSM frameworks (incident, problem, change, release governance) Ownership of service governance, reporting, and continuous improvement at scale Exposure to vendor-managed services and supplier governance Experience managing … globally distributed and business-critical.Key experience includes: Ownership of platform or domain-level services (cloud, data, SaaS, or infrastructure platforms) Strong grounding in IT service management (ITIL) and operational governance Experience defining and managing SLAs, SLOs, KPIs, and service performance frameworks Exposure to vendor-managed environments and supplier governance Strong ...

Exalto Consulting is recruiting for a Customer Success Delivery Manager on behalf of a growing consultancy in the digital transformation and IT service management space. This is a client-facing role for someone who can combine strong delivery leadership with relationship management and customer success. The position will suit someone … experience Confidence leading stakeholder conversations and building trusted relationships Experience supporting customers from pre-sales through to delivery and ongoing support Knowledge of IT service management principles and tooling A structured, organised approach with the ability to manage multiple priorities Strong communication skills and a professional, credible manner Experience working ...

HaloITSM Configure and maintain core platform components including forms, fields, notifications, workflows, queues, permissions and automations Assist with the design and optimisation of ITSM processes within HaloITSM, including incident, request, problem, change and asset management Gather and interpret client requirements and translate them into effective HaloITSM configuration changes Support platform … HaloITSM functionality and how it supports service management operations Experience troubleshooting platform issues and supporting users effectively Good understanding of ITIL concepts and core ITSM processes across the service lifecycle Exposure to integrations between HaloITSM and external tools or interfaces Basic understanding of REST APIs and system integration principles would ...

dynamic team and drive the architectural transformation of software delivery lifecycles. Beyond tool administration, you will contribute to delivering end-to-end ALM and ITSM solutions across diverse industries. You will work on high-impact projects, collaborating with cross-functional teams to design, model, and automate complex business processes within … point of contact for technical or operational issues during critical phases such as go-live, migrations, and production errors. Transform standard SDLC and ITSM frameworks into functional and scalable models within the Atlassian ecosystem. Prepare and maintain comprehensive technical and functional documentation for all implemented solutions on Confluence. Qualifications/ ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

live and upcoming services are available to IT stakeholders as and when required. The role is responsible for the following areas: Work with the ITSM Manager to develop, manage and promote the IT Service Portfolio and Service Catalogue Day to day identification, control, management and protection of assets throughout their … accurate service pipeline and service catalogue. KEY RESPONSIBILITIES Build the practice, developing processes and procedures. Create a Configuration Management Plan. Working with the ITSM Manager, design, develop and implement the Service Management/ITIL processes that are to be used in Group IT for configuration and service catalogue. ...

depending on experience Location: Sheffield (Hybrid - 3 days onsite) Duration: 6 months (likely extension) A leading organisation is looking for experienced Operational Resilience and ITSM specialists to join a growing team focused on strengthening technology resilience and third-party risk management. This role will sit across both: Operational Resilience - supplier … mapping, vulnerability assessments, and resilience frameworks ITSM/IT Controls - assessing supplier controls, ITIL environments, and technology resilience standards You'll be working closely with senior stakeholders, helping to ensure suppliers meet required resilience standards and supporting broader risk and resilience initiatives across the business. Key experience: Operational Resilience/ ...

Strong understanding of modern device management technologies and end‐to‐end device lifecycle management. Proven experience working with ServiceNow in an operational or IT service management context. Experience operating within risk, compliance, and audit frameworks in regulated environments, both internally and with external partners. Strong familiarity with ITIL/ITSM ...

Strong understanding of modern device management technologies and end-to-end device lifecycle management. Proven experience working with ServiceNow in an operational or IT service management context. Experience operating within risk, compliance, and audit frameworks in regulated environments, both internally and with external partners. Strong familiarity with ITIL/ITSM ...

looking for an Automation Software Engineer with strong Power Automate experience, supported by .NET and scripting, to deliver and mature automation across IT service management and operational workflows. Contract: 6 months Rate: £650/day (Inside IR35) Location: London (weekly for first 2 weeks, then monthly) What … doing Building and orchestrating automations using Power Automate (core skill) Working with stand-alone APIs and small structured datasets (CSV, JSON, spreadsheets) Automating ITSM processes, checklists, and onboarding (JML) Consolidating data into Azure DevOps dashboards Supporting ServiceNow CI/CD integrations (read-only) Delivering PoCs Creating clear documentation, strategy ...

current with platform innovations. Experience and Qualifications: 3+ years of technical experience delivering ServiceNow implementations. Strong technical proficiency across core ServiceNow modules such as ITSM, CSM, ITOM. Hands-on experience configuring workflows, integrations, scripting, UI policies, service catalogues, and automation. Good knowledge of Agile delivery practices such as Scrum … Scaled Agile. ServiceNow Certified System Administrator required. 2+ ServiceNow CIS certifications (CSM, ITSM, FSM, ITOM preferred). Experience in consultancy or partner environments working directly with customers. Ability to facilitate technical discussions and lead design workshops with technical and business stakeholders. Location and Travel: May require travel to customer sites ...