276 to 300 of 386 ITSM Jobs in England

will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and requests. Apply excellent written, digital, and oral communication skills. Work on an tech forward customer support team assisting users both local More ❯

I.T Operations Manager Job Requirements Experience in operations or service delivery within the IT/software sector. Proven experience managing technical or professional services teams. Strong knowledge of IT service management principles Experience in software implementation and support services; familiarity with HCL Domino or HCL Lotus is a plus. I.T Operations Manager Salary & Benefits Salary- £50,000- £60,000 (dependent More ❯

1st class skill up opportunities with new certification support Excellent career progression program What Youll Do Provide 3rd Line support in a secure cloud and network environment. Use IT Service Management Toolset to manage incidents and requests. Monitor and triage events using event management tooling. Escalate and resolve incidents, driving service improvement. What You'll Need Experience with: NSX-T More ❯

1st class skill up opportunities with new certification support Excellent career progression program What Youll Do Provide 3rd Line support in a secure cloud and network environment. Use IT Service Management Toolset to manage incidents and requests. Monitor and triage events using event management tooling. Escalate and resolve incidents, driving service improvement. What You'll Need Experience with: NSX-T More ❯

platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯

platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯

platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯

platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯

platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯

could be interested in and would like to find out more, please apply with an up-to-date CV. Keywords: 2nd Line Support, 3rd Line Support, Technical Support, Troubleshooting, ITSM, Firewalls, Windows Server, Windows Operating systems, Networking, Infrastructure, IT Project, Cybersecurity, Antivirus, SQL Database More ❯

and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development More ❯

post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments … the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting … relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. More ❯

2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯

Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A strong ability to More ❯

problems. Required technical and professional expertise Extensive ServiceNow development experience Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features. Extensive experiences in deploying ServiceNow ITOM, ITSM, IRM or HRSD aligned with ServiceNow best practices. Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions. Experience coordinating with other process and More ❯

life outcomes. We collaborate closely to bring that positive impact home. What You'll Do: L2 Service Desk Analyst Investigate and resolve incidents and service requests in line with ITSM processes. Respond to alerts from monitoring tools (e.g., Logic Monitor) and address underlying issues. Implement technical changes, preparing and presenting to CAB when required. Support patch management, event management, and … . Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're proud to be recognised as a More ❯

life outcomes. We collaborate closely to bring that positive impact home. What You'll Do: L2 Service Desk Analyst Investigate and resolve incidents and service requests in line with ITSM processes. Respond to alerts from monitoring tools (e.g., Logic Monitor) and address underlying issues. Implement technical changes, preparing and presenting to CAB when required. Support patch management, event management, and … . Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're proud to be recognised as a More ❯

life outcomes. We collaborate closely to bring that positive impact home. What You'll Do: L2 Service Desk Analyst Investigate and resolve incidents and service requests in line with ITSM processes. Respond to alerts from monitoring tools (e.g., Logic Monitor) and address underlying issues. Implement technical changes, preparing and presenting to CAB when required. Support patch management, event management, and … . Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're proud to be recognised as a More ❯

. Solid understanding of both, Waterfall and Agile methodologies, with the ability to apply the most appropriate project controls to suit the situation. Strong understanding of IT service management (ITSM) principles. Experience of project management tools and ITSM platforms. Familiarity with vendor management and procurement processes. Ability to manage delivery of multiple projects simultaneously to different customers. Good commercial acumen More ❯

partner organisations. This includes, but is not limited to, attending sites and using remote tools to achieve prompt and effective resolution. Accurately log all support/service interactions through ITSM tool and processes Respond promptly to requests for support/service in person, via inbound communication channels Participate in regular team meetings Attend and contribute to regular appraisal and personal … escalating incidents and service requests to relevant other support teams based on incoming data from technical and non-technical sources Proactively identifies and resolves data quality issues within IT Service Management tool Provide advice to end-users and colleagues on the specifications of new hardware and software Provide basic user training on peripheral devices for connecting remotely to the Organisational More ❯

Configuration:  Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows.  Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (e.g., Datadog, Splunk, AWS CloudWatch, Prometheus, etc.).  Ensure seamless interoperability between service operations tooling and cloudnative … observability and alerting.  Drive innovation by integrating and optimising monitoring solutions within service management workflows.  Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms.  Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments. Service Operations Reporting & Insights:  Design and implement advanced reporting solutions to provide real … ServiceNow Developer or in a similar role involving service operations tooling.  Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide).  Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).  Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions. More ❯

Configuration: Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows. Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (e.g., Datadog, Splunk, AWS CloudWatch, Prometheus, etc.). Ensure seamless interoperability between service operations tooling and cloudnative … observability and alerting. Drive innovation by integrating and optimising monitoring solutions within service management workflows. Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms. Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments. Service Operations Reporting & Insights: Design and implement advanced reporting solutions to provide real … ServiceNow Developer or in a similar role involving service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions. More ❯

performance. Document processes and contribute to knowledge sharing across teams. What We're Looking For Solid experience in IT service delivery, preferably within healthcare. Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Jira. Understanding of ITIL principles is desirable. Strong problem-solving and analytical skills. Excellent communication and stakeholder engagement abilities. Previous exposure to NHS systems such More ❯

IT Service Management Analyst I have an exciting new opportunity that has become available for a IT Service Management Analyst to work for our London based client on a permanent basis. IT Service Management Analyst Working with IT and the business to manage the activities of prioritised incidents, identifying and managing timely service restoration. Ensuring problem tickets are efficiently managed … reporting attributed to the reviews Service Management, including Incident, Problem, Request Fulfilment, Change Management and Service Levels. Experience chairing Change Advisory Board meetings ITIL/ITSM Certification (desired) IT Service Management Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to More ❯

well-established brand Maintain up-to-date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using a consultative approach Familiar with More ❯