276 to 300 of 432 ITSM Jobs in England

I.T Operations Manager Job Requirements Experience in operations or service delivery within the IT/software sector. Proven experience managing technical or professional services teams. Strong knowledge of IT service management principles Experience in software implementation and support services; familiarity with HCL Domino or HCL Lotus is a plus. I.T Operations Manager Salary & Benefits Salary- £50,000- £60,000 (dependent More ❯

integration Documenting integration requirements, flows, subscriptions etc to support use cases Understanding of Configuration Management Knowledge of access methodologies, data analysis Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) If you feel you have the skills and experience needed for this role; please do apply now. More ❯

across a range of exciting project. Requirements: Strong Power BI experience Experience with ETL pipelines, data modelling, SQL Azure Data Factory experience Ideally: Experience with Power Platform integrations IT Service Management knowledge More ❯

ensure high customer satisfaction. What You Will Have Ability to troubleshoot issues across networking, desktop, mobile, and other IT systems using a methodical and logical approach. Good understanding of ITSM practices and procedures. Knowledge of enterprise-level IT systems and services. Experience coordinating issue resolution to meet service levels. Ability to self-organize and prioritize workload. Excellent communication and interpersonal More ❯

integration Documenting integration requirements, flows, subscriptions etc to support use cases Understanding of Configuration Management Knowledge of access methodologies, data analysis Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) Data Architect - 12 month contract - £700 - £800 per day - eDV required - Full time onsite in Gloucester Damia Group Limited acts as More ❯

support of software produced. Capacity to assist with evaluating and testing products delivered by external system suppliers to ensure that they conform to requirements and methodology. Knowledge in IT Service Management and/or Risk frameworks, and/or international standards is desirable. Analytical skills to establish root causes of defects and incidents are required. If you are a FileMaker More ❯

Support Consultant. The role entails: Providing day-to-day functional and technical support for the SAP S/4HANA Sales module Monitoring and managing service tickets/incidents using ITSM tools (ServiceNow, Remedy, etc.) Analysing and resolving system issues, analysing root cause, and applying corrective/preventive actions. Collaborate with end-users to understand business processes and recommend improvements All More ❯

Experience required: Minimum of three years experience with hands-on configuration and deployment of the ServiceNow platform Implementation experience across ServiceNow product areas, such as IRM, TPRM, HRSD and ITSM ServiceNow - Certified System Administrator (CSA) Please apply with an up-to-date CV or reach out for more information. More ❯

Experience required: Minimum of three years experience with hands-on configuration and deployment of the ServiceNow platform Implementation experience across ServiceNow product areas, such as IRM, TPRM, HRSD and ITSM ServiceNow - Certified System Administrator (CSA) Please apply with an up-to-date CV or reach out for more information. More ❯

application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst). Escalate issues in line with agreed processes and service levels. Visit user desks or remote offices when required to provide on-site support and equipment setup. …/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Experience with ITSM tools such as IFS Assyst (or similar). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a More ❯

other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus) Employee Lifecycle & Security Automate onboarding … Bachelor's degree in Computer Science, Engineering, or a related field 3+ years in IT operations/systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English More ❯

the line of business applications, M365, and SAAS platforms Provide assistance, alongside other teams, with the project delivery of new and enhanced services Processes Efficiently progress tickets within the ITSM platform in the delivery of incident resolution, problem management, and request tickets Capture and maintain configuration items in the ITSM, SharePoint environments, and RMM tools Record all time spent and … capture detailed ticket notes in the ITSM platform Follow existing and create new detailed procedure documentation when required, and peer review procedures created by other members of the team Keep documentation up to date when any changes are made to services Complete time and expense reporting requirements Engage with the customer's IT teams in delivering IT-managed services Collaborate More ❯

and integration of Guidewire InsuranceSuite, Data Products, and Digital Products. Develop and deliver Application Maintenance and Support (AMS) strategies for Guidewire implementations. Align support models with IT Service Management (ITSM) frameworks and ITIL best practices. Ensure effective collaboration with infrastructure, architecture, and operations teams. Client Engagement Build and maintain trusted relationships with stakeholders at all levels. Act as a key More ❯

2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯

operations, as well as server and network equipment principles. Practical experience in project planning and management. Knowledge of the ITIL methodology, the operational activities of the technical support service (ITSM). Basic proficiency in the Linux operating system and familiarity with command-line tools. Practical experience working with server IT hardware, enterprise-grade network switchesand fiber optic cables. Advanced Excel More ❯

Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A strong ability to More ❯

of cybersecurity regulations, cloud security, identity management, data protection, security governance, risk management, and remediation planning Technical expertise: SaaS, Cloud platforms, SDLC, Vulnerability Management, Networking, IDAM Security vetting eligibility, ITSM/SIEM platform proficiency, Microsoft Stack competency To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment More ❯

of cybersecurity regulations, cloud security, identity management, data protection, security governance, risk management, and remediation planning Technical expertise: SaaS, Cloud platforms, SDLC, Vulnerability Management, Networking, IDAM Security vetting eligibility, ITSM/SIEM platform proficiency, Microsoft Stack competency To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment More ❯

of cybersecurity regulations, cloud security, identity management, data protection, security governance, risk management, and remediation planning Technical expertise: SaaS, Cloud platforms, SDLC, Vulnerability Management, Networking, IDAM Security vetting eligibility, ITSM/SIEM platform proficiency, Microsoft Stack competency To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment More ❯

travel to other UK sites as required Do you have substantial experience of working within a busyIT Service Desk team? Are you technically savvy, with a solid understanding of ITSM principles and application of ITIL best practices? Focused on Continuous Improvement? A natural leader with prior experience of mentoring and coachingteam members? If you are looking to take the next … Leader to lead and grow our UK-based Service Desk team. This is a hybrid leadership role combining hands-on technical support with strategic involvement in IT Service Management (ITSM) and continuous service improvement. Based out of our Head Office in Enderby, Leicester, you will lead a team of IT Service Desk Analysts across multiple UK sites, coaching and mentoring … on technical support and acting as an escalation point Coordinating workloads, shift coverage, and ticket distribution Managing high-priority and major incidents Delivering performance evaluations and development plans Supporting ITSM practices including incident, problem, and change management Driving continuous improvement in service delivery, processes and documentation Promoting a strong customer service culture within the team Reporting team metrics and risks More ❯

observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy … transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and … driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to More ❯

enterprise selling methodologies and strategic sales cycles. Your Experience & Skills 4+ years in Pre-Sales Engineering/Consulting role (or similar) in a SaaS environment Experience with software forCRM, ITSM, Whiteboard or Software development - Significant advantage Fluency in written and spoken Spanish and English is essential A deep technical curiosity for how IT systems work in a business context Great More ❯

and some exposure to Ruby on Rails, we want to hear from you! This is a short-term contract, where you will be modifying the frontend of an existing ITSM platform. What We're Looking For: Proven expertise in Angular (preferably v12 or newer) Exposure to Ruby on Rails - you won't be writing full Rails apps, but familiarity is More ❯

hands-on technical leadership with line management responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across other ServiceNow modules like HRSD, App Engine, APM, SecOps, Knowledge Management, and Platform Automation. This is a critical leadership role shaping the … their business needs. What You Will Do Define and maintain the ServiceNow architecture aligned with business strategy. Develop and maintain the platform roadmap ensuring modular rollout of capabilities covering ITSM, ITOM, CSM, AIOPs, App engine and emerging modules. Establish technical standards, design review processes, and platform governance controls. Ensure adherence to ServiceNow best practices, platform capabilities and upgrade strategy. Lead … and assist in solution design, implementation, configuration and customisation of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review and approve technical designs, integration blueprints, and automation flows (e.g., Flow Designer More ❯

stack) Solid understanding of both, Waterfall and Agile methodologies, with the ability to apply the most appropriate project controls to suit the situation. Strong understanding of IT service management (ITSM) principles. Experience of project management tools and ITSM platforms. Familiarity with vendor management and procurement processes. Ability to manage delivery of multiple projects simultaneously to multiple customers. Excellent communication and More ❯