301 to 325 of 386 ITSM Jobs in England

well-established brand Maintain up-to-date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using a consultative approach Familiar with More ❯

at our IT Client's site in Birmingham. You will be responsible for receipt of devices back into site from the field and repair vendors processing using SAP and ITSM to ensure the devices follow the correct path to Engineers, stock or return to repair vendors. Will also be needed to process warranty returns to vendors. Will need to liaise More ❯

Job type: Permanent/full time Reverse Line Operative - Will be responsible for receipt of devices back into site from the field and repair vendors processing using SAP and ITSM to ensure the devices follow the correct path to Engineers, stock or return to repair vendors. Will also be needed to process warranty returns to vendors. Will need to liaise More ❯

lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You … solutions. Solution Architects & Security: to influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service More ❯

s or master's degree, or equivalent professional qualification, in Computer Science, Software Engineering, or a related field. Successful candidates will have a proven background and experience in IT service management, performance analysis, or quality assurance roles. Alongside additional experience in a IT managerial or leadership role, with responsibility for driving performance improvements or managing quality frameworks. Ideally successful candidates … reporting tools (e.g., ServiceNow, Power BI, Splunk). Candidates will strong data analysis skills, including the ability to interpret KPIs, SLAs, and service metrics, plus an understanding of IT service management frameworks (e.g., ITIL, ISO 20000) will be highly desirable Familiarity with quality assurance methodologies (e.g., Six Sigma, Lean, TQM) and or project management practices (e.g., Agile, PRINCE2, PMP) would More ❯

capability supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party … dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications: Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira More ❯

to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration More ❯

to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration More ❯

the ability to prioritise effectively. A proactive, problem-solving approach with ownership of issues through to resolution. Good PC literacy and working knowledge of Microsoft Office. Awareness of IT service management processes (knowledge of ITSM tools would be an advantage, but not essential). What We Offer. This role offers an excellent opportunity to build your skills in IT support More ❯

the ability to prioritise effectively. A proactive, problem-solving approach with ownership of issues through to resolution. Good PC literacy and working knowledge of Microsoft Office. Awareness of IT service management processes (knowledge of ITSM tools would be an advantage, but not essential). What We Offer. This role offers an excellent opportunity to build your skills in IT support More ❯

in ensuring the smooth running of IT services, driving continuous improvements, and enhancing operational efficiency. This is a 100% hands-on position where you will be responsible for IT service management, infrastructure, security, and project delivery. Key Responsibilities: IT Service Management – Oversee the day-to-day running of IT services, ensuring minimal disruption and high performance. Compliance & Security – Maintain IT … Server, SQL, Virtualization, and Cisco Networking (certifications preferred). Experience managing Microsoft 365 administration, virtualization, and ERP environments (Syspro ERP is desirable). Solid knowledge of ITIL frameworks, IT service management, and cloud technologies. Proven ability to manage external vendors and IT contracts effectively. A proactive, problem-solving mindset with strong team-building and continuous improvement skills. Desirable Qualifications: ITIL More ❯

observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy … transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and … driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯

client, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party … dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira More ❯

a high-performing consultancy delivering cutting-edge solutions to government clients. As Test Lead, you'll take full ownership of the testing strategy for a major IT Service Management (ITSM) programme, guiding a team of 7-17 engineers through complex integration and end-to-end testing. This is a leadership role with real impact - where your decisions shape delivery, quality … opportunities for test automation and continuous improvement ?? What You Bring Proven experience leading testing in complex environments Strong background in manual testing, with exposure to automation Deep understanding of ITSM, ITIL, and ServiceNow Confident in stakeholder engagement and team leadership Eligible for SC Clearance (British Citizen, UK resident 5+ years) ?? Why You'll Love It Here ?? Flexible Work Week with More ❯

priority incidents Provide advances troubleshooting across Windows OS, Microsoft 365 and Active Directory Monitor service desk metrics and generate reports on performance, trends and service improvements Maintain and improve ITSM tools, workflows and ticketing processes (ServiceNow, Freshservice, etc). Collaborate with the wider IT team on projects, system upgrades, security initiatives and infrastructure rollouts Identify opportunities for automation, efficiency improvements … senior or team leader role Strong technical knowledge of Windows OS, Microsoft 365 and Active Directory Sound understanding of networking basics (DNS, DHCP, VPN, TCP/IP) Familiarity with ITSM tools (ServiceNow, Freshservice, etc. Proven experience leading and mentoring support teams Stakeholder management skills Strong problem-solving mindset and ability to handle pressure calmly and effectively More ❯

and roadmap updates. Collaborate with Sales, Account Management, and Projects to ensure aligned messaging and coordinated delivery. Leadership Team Contributions Influence technology stack direction , including tooling, monitoring, RMM, and ITSM platforms. Drive capacity planning and workforce modelling in line with current and future delivery needs. Contribute to market expansion efforts by ensuring operational scalability and service readiness in new regions … and evolving service delivery functions in dynamic, high-growth environments. Strong background in IT operations, team leadership, and client-facing service ownership. Deep familiarity with ITIL principles and modern ITSM best practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/RMM tools such as More ❯

Email, Telephone, Microsoft Teams and in person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones and cultures, projecting a … be able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may also More ❯

CHT Lead Location: Wokingham (Reading) | Hybrid - 60% remote and 40% onsite Duration: 6 months contract MUST BE PAYE THROUGH UMBRELLA We are heading up a recruitment drive for a global consultancy that require a Cloud Hosting Tech Lead (SC Cleared More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham, Hybrid 2 days per week onsite. Shift working will be required 4 shifts on 5 off a mix of days and nights . Dayshifts are 0700 - 1900 and nightshifts are More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham, Hybrid 2 days per week onsite. Shift working will be required 4 shifts on 5 off a mix of days and nights . Dayshifts are 0700 - 1900 and nightshifts are More ❯

internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. …/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on More ❯

an experienced ServiceNow Developer to strengthen their delivery capability. THE SERVICENOW DEVELOPER ROLE: As a ServiceNow Developer , you will design, configure and enhance solutions across the ServiceNow platform, covering ITSM, ITOM, HRSD, and beyond. You will work closely with architects, business analysts, and key stakeholders to ensure solutions meet business needs and follow best practices. You'll take part in … service management principles Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers Excellent problem-solving and communication skills Active SC clearance required Desirable: ServiceNow CSA certification, CIS certifications (ITSM, HRSD, SPM), Agile/Scrum exposure. TO BE CONSIDERED: Please either apply through this advert or email me directly via . For further information please call me: . By applying More ❯