301 to 325 of 903 ITSM Jobs in England

Fortinet, Aruba or equivalent vendor accreditation. Experience with cloud networking in Microsoft Azure, AWS or other cloud environments. Familiarity with network monitoring, observability, IT service management and service‐level agreements. Experience supporting public‐sector or private‐sector tender processes. Why Evolve? At Evolve, you'll be joining a dynamic ...

Fortinet, Aruba or equivalent vendor accreditation. Experience with cloud networking in Microsoft Azure, AWS or other cloud environments. Familiarity with network monitoring, observability, IT service management and service-level agreements. Experience supporting public-sector or private-sector tender processes . Why Evolve? At Evolve, you'll be joining a dynamic ...

qualified in Business, Technology, Engineering or a related discipline, or equivalent professional experience Additional qualifications in architecture, business analysis , testing, change management or IT service management would be advantageous What Makes You Successful You're someone who: Delivers results through complexity Takes ownership and drives accountability Thinks ...

customer‐facing SAP consulting experience and 8+ years in enterprise architecture, solution design, or SAP implementation, with exposure to pre‐sales, service delivery, ITSM, and SAP operations. Where you belong: Sovereign Cloud solutions help organisations meet evolving data privacy, residency, compliance, and sovereignty requirements while accelerating their cloud transformation journey. ...

technical support or cloud operations role. Proven experience working with cloud, datacenter, and Linux environments. Strong foundation in Linux system administration. Familiarity with IT service management practices (e.g. ITIL concepts) is desirable. Strong problem‐solving skills and the ability to troubleshoot complex technical issues under pressure. Excellent written and spoken ...

enterprise technologies, with experience of solutions such as Microsoft 365; SharePoint, Power Platform, Power Automate, Power BI along with Blue Prism (RPA), Halo ITSM, ERP platforms such as Unit4, and broader integration and workflow technologies. You are excited by innovation and emerging technologies, with the ability to turn opportunities ...

teams. Translate complex customer problems into practical differentiated solutions across multiple digital capabilities such as Data & Analytics, Cloud, Cyber Security, AI/ML, IT Service Management, Systems Integration and Digital Modernisation. You’ll help assess solution feasibility, delivery risk, commercial viability and strategic fit during qualification. Work with delivery ...

experience in Vulnerability management and incident response and security operations escalation Understanding of SIEM platforms, detection engineering, and Vulnerability alert management Familiarity with ITSM tooling, ideally ServiceNow Strong stakeholder management and reporting capability Understanding of regulated environments (MOD, HMG, Defence primes, or similar) Desirable Exposure to large-scale programmes (e.g. ...

Public Sector or Local Government environments. Wireless survey or deployment experience. Previous involvement in large‐scale network rollout programmes. Knowledge of ITIL processes and ITSM systems. Network‐related certifications such as JNCIA, JNCIS, CCNA, Aruba or equivalent. Security Clearance Candidates must be eligible to obtain: NPPV3 Clearance (desirable) SC Clearance ...

maintain high standards of behaviour with the client Ability to maintain confidentiality and deal withmatters of national security. Experience of Cribl and JIRA ITSM work would desirable. The Team We work hard and often go the extra mile, but we recognise peoples efforts and that everyone has a life outside ...

engagements focused on reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning ...

engagements focused on reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning ...

delivery, automation and self-service, Own day-to-day IAM operations across identity lifecycle (joiner-mover-leaver), access requests and access fulfillment workflows. Run ITSM-aligned operations: incident, problem, change, request, and knowledge management with clear escalation paths and on-call readiness. Own operational communications: status updates, planned maintenance notices … incident reviews with measurable corrective actions. Oversee operational stability and administration for IAM platforms and dependencies (examples: SSO/MFA platforms, directories, IGA administration, ITSM workflows, HR source-of-truth, APIs/connectors). Lead audit and compliance execution for access controls: evidence collection, recertification operational execution, control testing support ...

Prepare and image or enroll laptops, support new‐hire onboarding and offboarding, manage office hardware inventory, and assist with asset audits and reporting. Apply ITSM best practices across incident, request, problem, change, knowledge, and asset management; identify recurring issues, contribute to root‐cause analysis, and implement or recommend lasting corrective … management, provisioning, and deprovisioning. Experience supporting Microsoft 365, collaboration platforms, video conferencing, VPN or remote‐access solutions, and common SaaS applications. Experience using an ITSM platform, preferably Jira Service Management, including ticket workflows, queues, SLAs, automation, permissions, integrations, knowledge management, and reporting. Strong troubleshooting skills across endpoint hardware, operating systems ...

services remain resilient, customer-focused and fit for the future. About You You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment. You'll bring Strong experience of SIAM and multi-supplier environments Expertise in IT governance, risk and operational controls Experience ...

Senior Application Engineer (Jira ITSM)Skip to main contentThis website uses cookies to improve your experience. Please read our privacy policy for more information.#Senior Application Engineer (Jira ITSM) page is loaded## Senior Application Engineer (Jira ITSM)Applylocations: GB - Yeovil - Lysander Rdtime type: Full timeposted on: Posted Todayjob requisition id: R0031036 … engineering solutions that underpin critical defence, government and public sector services. **What you will do as a Senior Application Engineer*** Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security ...

recurring problems. Monitor service delivery performance, proactively identifying potential disruptions and coordinating corrective actions. Lead the configuration, optimisation, and rollout of ZohoDesk (or equivalent ITSM tool), including ticket workflows, SLAs, automations, queues, escalation rules, and dashboards. Define and implement standard service desk templates, including incident, service request, change, and problem … documentation, and tools. Contribute to the knowledge base by developing and maintaining accurate, accessible documentation. Process & Performance Management Ability to create, interpret, and present ITSM metrics, identifying root causes for performance issues and implementing improvements. Familiarity with ITSM tools (ServiceNow and/or Zohodesk), operational dashboards, and automation. Compliance ...

complex technical issues. The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities Service Desk Management Lead, support and develop … analytical and problem-solving skills. Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. Strong understanding of ITIL and IT Service Management practices. Excellent communication, organisational and prioritisation skills. Inclusive leadership style, strong integrity and attention to detail. Full driving licence (occasional travel may be required ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. AI Skills Accenture expects all of its people to utilise ...

Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance ...

ensuring high-quality support to end users and maintaining excellent customer service standards. The role emphasizes leadership, troubleshooting, and service-improvement initiatives. Experience with ITSM, M365, Windows environments, and Active Directory is required, with a focus on maintaining effective incident management and timely resolution of #J-18808-Ljbffr ...

manage multiple demands in a fast-paced environment. Strong leadership, coaching, and people management experience. Exceptional communication and customer service skills. Experience using ITSM/helpdesk platforms such as Freshservice or similar ticketing systems. Degree in Computer Science, IT, or equivalent commercial experience. ITIL, SDI, leadership, coaching, or management qualifications ...

environments Manage and optimise Joiner, Mover and Leaver (JML) workflows Support endpoint management and security platforms including Jamf and SentinelOne Manage ticket queues through ITSM platforms such as ConnectWise and Freshservice Troubleshoot escalated technical issues and coordinate with third-party suppliers where required Proactively identify technical risks and implement appropriate ...

Desk maturity (L1/L2) and integrating AI for proactive IT solutions. Technical Skills Expert in incident lifecycle governance, escalation, Major Incident coordination, and ITSM tool management. Skilled in service performance analysis, KPI reporting, monitoring, alert management, and maintaining ticket quality. Strong operational process discipline. Soft Skills Confident leader with ...

Security environments. Experience of Change Enablement and ownership of this practice. Membership of a recognised professional IT body, such as itSMF. Experience of ITSM toolsets ideally ManageEngine. Employment Type: Full-time, Permanent. Location: Hemel Hempstead Security Clearance Level: Must hold active DV Salary: £36,000 – £45,000. Benefits: 25 days ...