351 to 375 of 884 ITSM Jobs in England

Technical Architect, Solution Architect, or Lead Architect within ServiceNow environments. Demonstrable experience leading large-scale ServiceNow migration programmes. Strong knowledge of ServiceNow architecture, including: ITSM ITOM CMDB Workflows Platform integrations Experience designing and delivering enterprise-scale ServiceNow solutions. Strong understanding of infrastructure, networking, cloud, hybrid, and on-premise technology environments. ...

responsibilities Act as the Single Point of Contact (SPOC) for IT support requests. Log, categorise, prioritise and manage incidents and service requests through the ITSM platform. Provide first-line diagnosis and resolve common technical issues using documented procedures and knowledge articles. Complete password resets, account unlocks and user account administration. … Help Desk or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. The ability to prioritise workloads and manage multiple tasks effectively. Strong written and verbal communication skills. Good attention to detail and organisational skills. ...

complex technical issues. The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities 1. Service Desk Management • Lead, support … analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational and prioritisation skills. • Inclusive leadership style, strong integrity and attention to detail. • Full driving licence (occasional travel may be required ...

with direct people-management experience (hiring, coaching, performance management). Experience operating in multi-country, multi-time-zone environments. Strong understanding of ITIL and ITSM practices: incident, major incident, problem, and change management; SLA management and reporting. Proven ability to lead through outages and escalations - calm, decisive, and clear … technical topics to non-technical stakeholders; excellent written and verbal communication. Hands-on knowledge of the modern corporate IT stack, such as ticketing/ITSM (Jira Service Management, Freshservice, or Zendesk), Okta or Azure AD, Google Workspace, MDM (Kandji, Jamf, or Intune), macOS and Windows administration, and video conferencing/ ...

your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Experience working within an IT Service Management (ITSM) environment, with a strong understanding of Event Management and ITIL best practices. Ability to monitor and analyse IT events, alerts, and service performance data ...

Airwave and mobile communications. Experience/Qualification Hold a degree (or have equivalent experience) and an ITIL Foundation Certificate in IT Service Management (or hold equivalent knowledge and experience). Experience managing budgets (£1m+) and ICT service delivery, operational support, or technical services within a medium-sized multi-site organisation. ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven ITSM Manager to ensure the consistent … validating adherence to standards such as GDPR, ISO 27001, and SOXQualificationsSkills, Education & Qualifications:5+ years working in a ITSM roleProven experience in IT service management, service assurance, or IT operationsExperience managing service performance in complex, multi-vendor environmentsExcellent analytical, communication, and stakeholder management skillsFamiliarity with audit processes, compliance frameworks ...

week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … sensitivity identification and redaction. Responsibilities Your main responsibilities will be to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction ...

Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. ...

tools and their application to IT operations Desirable Exposure to Power Automate or similar workflow automation platforms (e.g. Zapier, Make, UI Path) Familiarity with ITSM platforms (ServiceNow, Freshservice, Halo, or similar) Previous work experience in a startup or scale-up environment Ability to showcase something you’ve built or automated ...

Release and Deployment activities. Key requirements: ITIL Foundation (or higher) Extensive experience leading IT Service Delivery within an ITIL environment Strong understanding of IT Service Management best practices Excellent stakeholder management and communication skills Proven experience managing technical support teams A track record of driving service improvements and operational excellence ...

automation Windows Autopilot deployment experience Exposure to endpoint security tools such as CrowdStrike Falcon or Microsoft Defender Experience with Freshservice or a similar ITSM platform Experience with compliance and security tools such as Drata, & Aikido advantageous Awareness of SOC 2, Cyber Essentials Plus or ISO 27001 Understanding of email authentication ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

equivalent professional experience. Significant experience leading complex IT operations, infrastructure or support environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational ...

equivalent professional experience. Significant experience leading complex IT operations, infrastructure or support environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational ...

Significant experience leading application management, application services or enterprise application support teams. Specifically within Investment Management, or Risk Operations. A strong background in IT service management, ideally in a complex and regulated environment. Experience managing large, business-critical application portfolios and their associated suppliers. Strong commercial acumen, including vendor negotiations ...

escalation point for the in house 2nd Line engineer. Lead or coordinate infrastructure incidents, problems and changes in accordance with ITSM processes, including impact and risk assessment, implementation planning, rollback readiness, stakeholder communications and post-implementation validation. Ensure that all completed projects have as-built designs and procedures documented ...

specification. Person Specification Qualifications Essential Degree in IT, Digital, Information Systems or equivalent relevant experience. ITIL Foundation (ITIL v4 or later), or equivalent IT service management qualification. Experience Essential Significant experience in IT service delivery or operations management. Managing live IT services in a complex organisation. Embedding ITIL processes including ...

including switches, routers, servers and cabling. Creating and maintaining knowledge base articles and standard operating procedures. Working to agreed service levels and recognised IT service management practices. Travelling periodically to other company sites to provide hands-on IT support. About YouWe're looking for someone with at least one year ...

description and person specification. Qualifications Degree in IT, Digital, Information Systems or equivalent relevant experience. ITIL Foundation (ITIL v4 or later), or equivalent IT service management qualification. Experience Significant experience in IT service delivery or operations management. Managing live IT services in a complex organisation. Embedding ITIL processes including escalation ...

description and person specification. Qualifications Degree in IT, Digital, Information Systems or equivalent relevant experience. ITIL Foundation (ITIL v4 or later), or equivalent IT service management qualification. Experience Significant experience in IT service delivery or operations management. Managing live IT services in a complex organisation. Embedding ITIL processes including escalation ...

Skills/Must Have A minimum of 3+ years of SOC operational experience, demonstrating a strong background in alert triage, incident analysis and escalation ITSM/ticketing platforms (such as ServiceNow) and processes (ticket prioritisation, SLAs etc) Microsoft - including Sentinel and Defender XDR SentinelOne - including both endpoint and AI SIEM ...

pressure and challenging environments. Excellent organisational and problem solving skills. Team player with the ability to motivate others. Demonstrating the ability and understanding of ITSM tools, generating service reports and interpreting data. Desirable Defence or Public Sector Experience. Security Clearance is required ideally to SC level. Ability to travel both ...