351 to 375 of 386 ITSM Jobs in England

hardware inventory and asset tracking. Supporting meeting room tech AV setups, conferencing tools, and more. Handling new starter setups and onboarding IT support. Logging and resolving incidents via our ITSM platform. Performing regular health checks and maintenance on office IT equipment. Collaborating with the wider IT team to resolve complex issues and improve support processes. What you’ll aim to … knowledge of Windows OS, Microsoft 365, and common business applications. Proven experience supporting hardware, desktops, laptops, printers, AV equipment. Familiarity with IT asset management and lifecycle tracking. Experience using ITSM platforms and remote support tools. Understanding of Active Directory and basic networking fundamentals. Bonus: experience with hardware rollouts and upgrades across multiple sites. Other things to know: Occasional travel to More ❯

Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and More ❯

results and identify ways to improve performance and effectiveness. Leading Change Reviews and working closely with Incident and Problem Management to document lessons learned ensuring issues are addressed. Interrogating ITSM tools (Service Now) to produce relevant MI reporting to exec level. Ensuring that policies, procedures and standards are always followed, and activities are within regulatory and risk requirements. Developing risk … effectively with all levels of the organisation, presenting information and responding to questions from peers or management. We need you to have Previous or current experience in an IT Service Management role. A can-do attitude and ability to work multiple tasks under pressure. Evidenced capabilities in building new processes and appropriate documentation. Broad knowledge of IT infrastructure, systems and More ❯

to everything they do. Key responsibilities: As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations. Skills and Qualifications: ITIL Foundation Certified - Solid grounding in IT More ❯

Profile Established 15 years ago and with a City of London base, the client is a specialist Financial Services consultancy with a proven track record of working with some of the world's largest financial institutions. With offices in London More ❯

Profile Established 15 years ago and with a City of London base, the client is a specialist Financial Services consultancy with a proven track record of working with some of the world's largest financial institutions. With offices in London More ❯

Introduction Are you a dynamic, solutions-oriented Presales Consultant with deep expertise in supply chain management technology? SymphonyAI - Retail is seeking expressions of interest for a Presales Consultant role, based in London, to support our continued growth and innovation. This More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently More ❯

or 09:00 to 17:00 It is hybrid with a requirement to be onsite in Chippenham 1 to 2 days per week How will you contribute? Maintaining the ITSM tool Request Form with all Products covered by DaaS, and Oracle Catalogue Supplier Punchouts to ensure accurate and appropriate products and information. Ensure that all additional Device Information, Policy Documents … and Data Sheets appropriate to DaaS items are kept up to date in the ITSM tool as Knowledge Base articles for End Users to consume. Create and maintain all Order information relevant to ensure cross charging of items to the correct profit centres including any appropriate reports for IT Commercial on a weekly and/or monthly basis. Manage the … end-to-end lifecycle of the procurement process, managing of requests in the ITSM tool, orders through Oracle Procurement, delivery and receipting of orders. Creation and management of Assets, either via automatic process or manual input/uploads, proactively validating discrepancies and updating Assets as per solution. Manage Team mailboxes and action and/or forward queries accordingly. With DaaS More ❯

Midlands within a commutable distance to Cannock, Staffordshire. The Person Proven experience as a hands-on IT Manager in a small-medium sized organisation (c500 users) Experience in IT service management, infrastructure, and application support, ideally within a multi-site environment. Experience of team leadership and vendor management within a dynamic enterprise environment. Technical knowledge and experience with ITSM tools More ❯

will play a key role in supporting both physical and virtual network solutions, collaborating with engineering and design teams. Responsibilities: - Responding to escalations from 2nd Line daily checks using ITSM tooling. - Managing PKI certificates for networking devices (physical and virtual). - Distributing software, firmware, and security updates for network devices. - Supporting and collaborating with design and engineering teams. - Maintaining and … Management (e.g. Cisco Firepower Management Centre). - Network Devices (Cisco IOS, NXOS, FXOS; Juniper Devices & JUNOS). - Network Authentication (e.g. Cisco ISE). - Event Management Tooling (e.g. SolarWinds). - ITSM Tooling & Processes. - Cloud Administration (e.g. Broadcom vCenter - user experience rather than administration). Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions More ❯

Performing daily checks and lifecycle management of storage solutions Supporting patch deployment via SCCM/MCM Administering Active Directory and Windows Server environments Collaborating with stakeholders and customers via ITSM tooling Contributing to documentation and service improvement initiatives What were looking for: Experience supporting enterprise storage and backup environments like Dell EMC or similar Familiarity with SCCM/MCM for … patch deployment, General MS stack infrastructure skills with tools like - Active Directory and Windows Server administration Proficiency with ITSM tooling and strong troubleshooting skills Experience supporting secure government or MOD environments is highly advantageous Please note: This role requires active DV clearance to start. Candidates must be sole British citizens and eligible to undertake and maintain high-level security clearance. More ❯

lifecycle . Lead, mentor, and develop a team of Test Engineers. Produce clear and regular test reporting on service outcomes. Identify and manage testing risks . Bring expertise in ITSM, ITIL, and ServiceNow environments. (Desirable) Experience of implementing test automation . Essential Experience Proven leadership experience in test management roles. Strong background in integration, end-to-end, and API testing. … Demonstrable experience with test strategy, planning, and governance. Skilled in defect management and reporting. Track record of mentoring and leading test teams. Familiarity with ITSM/ITIL processes and ServiceNow platforms. Current UK Security Clearance (SC) is essential. If you're an experienced Test Lead ready to take the next step in your career, we'd love to hear from More ❯

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯

What We're Looking For Proven experience implementing and optimising CMDBs across diverse environments. Strong expertise in ServiceNow (or similar platforms) for CMDB and service mapping. Solid understanding of ITSM processes (Change, Problem, Incident) and configuration item management. Familiarity with hardware, software, and application CI types in complex environments. Bonus points for experience in global organisations or gaming/entertainment More ❯

Opportunity: The Test Lead will oversee a testing service conducted by multiple Test Engineers, responsible for integration and end-to-end testing of the MoD's IT Service Management (ITSM) function. This role is hybrid, requiring 2-3 days on-site at MoD in Corsham. Initially focusing on manual testing, there will be opportunities to introduce automation to improve testing More ❯

sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline … and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service delivery frameworks Solutions sales integration/automation would be an advantage Note: HQ based in Finland. Upon joining the organisation you will spend a week in More ❯

sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline … and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service delivery frameworks Solutions sales integration/automation would be an advantage Note: HQ based in Finland. Upon joining the organisation you will spend a week in More ❯

Carry out Active Directory tasks including user accounts, groups and computers. Develop any relevant documentation for processes or problem and solution insight information Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their … of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT … walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement. Log any issues raised in the floor walks within the ITSM and follow standard processes Teams Room Support: Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays Maintain daily checks and testing of all Teams rooms More ❯

to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration More ❯

to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration More ❯

team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. … sustainability. Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting. Essential Skills & Experience Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and More ❯

designing, configuring, and implementing ServiceNow solutions to meet complex business needs. Working alongside talented technical teams and senior stakeholders, you'll be part of mission-critical transformation projects spanning ITSM, HRSD, CSM, and other ServiceNow modules. Role The ServiceNow Consultant will lead and deliver ServiceNow architecture, implementation, configuration, and customisation activities. Engage directly with clients to understand business requirements and … The ServiceNow Consultant will have a proven track record in delivering complex ServiceNow projects in large-scale or enterprise environments. Strong hands-on experience across multiple ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps). Solid understanding of ServiceNow scripting (JavaScript, Glide) and integrations (REST, SOAP, APIs). Excellent stakeholder engagement and consultancy skills. ServiceNow certifications (CSA, CIS in relevant More ❯

Area Responsibilities BAU/2nd line support (ITSM Tickets & queues) Reviewing, triaging and managing support tickets. Working with internal teams and our support partners to resolve and clearly communicate updates with business users. Review ITSM support queues daily, drive down backlog and aged of tickets. Review ticket quality – ensure all mandatory fields are filled in. Ensure clear ways of working … Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents Create knowledge articles Create process documents More ❯

Area Responsibilities BAU/2nd line support (ITSM Tickets & queues) Reviewing, triaging and managing support tickets. Working with internal teams and our support partners to resolve and clearly communicate updates with business users. Review ITSM support queues daily, drive down backlog and aged of tickets. Review ticket quality – ensure all mandatory fields are filled in. Ensure clear ways of working … Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents Create knowledge articles Create process documents More ❯