351 to 375 of 446 ITSM Jobs in England

functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely … systems when applicable Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily Skills Required : Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM ...

ServiceNow & ITAM Platform Architecture Design and govern ITAM solutions using ServiceNow and related platforms. Lead architecture decisions for HAM, SAM, CMDB, Discovery, Procurement, and ITSM integrations. Define scalable integration patterns between asset repositories, procurement systems, ERP platforms, discovery tools, and cloud environments. Ensure data quality, integrity, and consistency across … Microsoft Endpoint Management solutionsTechnical Knowledge Hardware Asset Management (HAM) IT Asset Management (ITAM) Configuration Management (CMDB) Service Asset & Configuration Management (SACM) Enterprise Architecture IT Service Management (ITIL) Discovery and inventory tools Procurement and supply chain management Asset financial management Sustainability and ESG considerations Datacentre and end-user computing environments Hays ...

anomaly detection, root cause analysis, and predictive alerting. Partner with engineering teams to build automated remediation and self‐healing workflows integrated with observability and ITSM platforms. Evaluate, implement, and optimize AIOps and observability platforms, ensuring integration with monitoring tools, CMDB, incident workflows, knowledge systems, and automation frameworks. Present strategy, progress … Hands‐on experience with observability and monitoring ecosystems spanning logs, metrics, traces, topology, alerting, and service mapping. Experience integrating AIOps capabilities with incident management, ITSM, CMDB, and automation platforms to improve operational workflows. Proven ability to lead teams, influence stakeholders, manage vendor relationships, and translate technical capabilities into measurable business ...

issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership … attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota ...

issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership … attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota ...

also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us as a ITSM JiraSM Platform Engineer within Barclaycard Payments- to design, configure and continuously improve the ITSM platform capability that enablesmodern, risk-basedchangeacrossa CI/CD-led engineeringenvironment. … automation, integrations, data models and control evidence needed to make changesafe, observable, auditableandlow-frictionfor engineering teams. You will own the design and engineering of ITSM change enablement workflows withinJira Service Management, integrating change, incident, request and CMDB/service managementcapabilities with monitoring, CI/CDand observability platforms. The mandate ...

digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. ...

digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. ...

adoption of new services into BAU operations. Essential Skills & Experience Proven experience delivering Service Transition within complex programmes. Strong understanding of IT Service Management (ITSM) and transition governance. Experience working across multidisciplinary technical teams including DevOps, SRE, QA and Operations. Excellent stakeholder management and coordination skills. Experience managing operational readiness ...

Intune, Entra, Microsoft 365 LAN/WAN infrastructure knowledge SQL database management Hosted telephony systems Managing third-party suppliers and contracts IT service management (ITSM) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this ...

knowledge transfer materials. Support User Acceptance Testing (UAT), production deployments, and ongoing platform enhancements. Mandatory Skills Strong hands-on experience in ServiceNow Development (ITSM preferred). Experience in developing and supporting third-party integrations using REST/SOAP APIs . Strong knowledge of: ServiceNow Flow Designer Business Rules Script Includes … with Middleware/integration platforms such as MuleSoft , Boomi , or Workato . ITIL Foundation certification. Experience working on enterprise transformation and IT Service Management (ITSM) programmes. ...

improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with ...

improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with ...

improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with ...

successful IT Service Manager should have: Proven experience working within a controlled scientific, laboratory, government, or similarly regulated environment. Significant experience in IT service management, technical support, and service delivery leadership. Strong understanding of ITIL service management principles and best practice. ITIL v3 certification and PRINCE2 Practitioner qualification, or equivalent … fast-paced environment. Job Offer Day rate of up to £600/day immediate start in central London If you are an experienced IT Service Management professional with a strong technical background and a passion for delivering high-quality services, apply today to take on a key leadership role driving ...

Access Management (IAM) principles and technologies. OS Familiarity: Comfort and familiarity working within Linux/Unix operating systems. ITSM Tools: Experience utilizing IT Service Management solutions such as ServiceNow or BMC Remedy. Apply today at Prasanna . merugu @ randstaddigital . com with your CV highlighting your relevant PKI and Azure ...

operating as a senior people manager. Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments. Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth … services, infrastructure, and dependencies. Deep hands‐on experience with Jira Service Management, including: JSM Assets/CSDM‐aligned service modeling Integrations with ITSM (incident, change, problem, request) ITOM (discovery, event management), ITAM, observability, and cloud platforms Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API‐based ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … receive joined-up, consistent support. Essential Skills & Experience include: 3-5 years' experience leading or supervising a service desk team within an ITIL-aligned ITSM environment, with the ability to make an immediate impact in the role. Experience using Jira Service Management to manage SLAs, KPIs ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow ...

ability to drive best practices while delivering scalable, high-quality solutions. Key Responsibilities Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice … Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. ...

will have hands-on experience delivering ServiceNow solutions in telecom BSS/OSS/Network environments, with deep expertise in CSDM, CMDB, TNI, CSM, ITSM, ITOM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage. This role requires a combination of technical … level design documents, process flows, and integration blueprints. Hands-on ServiceNow Configuration & Development Configure and develop ServiceNow applications using: CSM (Customer Service Management) ITSM ITOM (Discovery, Service Mapping, Event Management) CMDB TNI/Telco extensions IntegrationHub Implement custom workflows, business rules, client scripts, UI policies, and automation capabilities. Develop integrations ...

projects, delivering at pace while maintaining quality, in line with business objectives. Embed ITIL‐aligned incident, problem, change, and asset management processes, owning the ITSM toolset, service catalogue, and knowledge base. Own and manage all group IT infrastructure, including servers, cloud platforms (Microsoft 365, Azure/Entra ID), networking … Experience providing senior‐level escalation support for complex infrastructure, firewall, networking, and systems issues. ITIL Foundation certification (or above) and hands‐on experience with ITSM platforms and reporting. Solid understanding of cyber security controls and compliance frameworks (e.g. Cyber Essentials, ISO 27001, GDPR), patching, and access management. Experience managing third ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow solutions … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. ...

hour nights. Responsibilities: * Monitoring of the firm's Internal systems using the company monitoring tools * Raising and managing incidents via the ITSM system and other BAU tasks * Ensure all system monitoring alerts are processed in a timely manner * Ensure all Incidents and changes are dealt with appropriately * Provide a professional … including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation of knowledge base documentation Infrastructure Operations Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position ...

About the Role We are seeking an experienced Technical Platform Engineering Lead to provide technical leadership across software engineering and platform initiatives. You'll play a key role in designing and delivering secure, scalable technology ...