51 to 75 of 859 ITSM Jobs in England

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience ...

Cyber Essentials Plus (CE+) is advantageous. Strong leadership, coaching and team management skills. Excellent communication and stakeholder management abilities. Good understanding of IT service management principles (ITIL desirable). Ability to work effectively with Development, QA and Infrastructure teams. Strong analytical, problem-solving and decision-making skills. Highly organised, client ...

improvement. Strong communication skills with experience engaging technical and non‐technical stakeholders at all levels of an organisation. Knowledge of ITIL or other IT Service Management frameworks, with experience supporting change management and problem management processes. Relevant Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits Competitive salary – aligned with ...

Identity, Azure, CompTIA Security+, CISSP, SSCP, CCNA Security or Palo Alto Networks certifications. ITIL Foundation certification or practical experience working within an IT service management framework. Experience in a regulated, safety‐critical, transport, logistics or multi‐site operational environment. Experience supporting NIS compliance, security audits, assurance reviews, accreditation activities ...

Framework (required); NIS2, NERC CIP, SOC2, and IEC 62443 OT standards (desirable) ITIL Principles: Good understanding of ITIL principles and their application to IT service management Information Security Technologies: Firewalls, intrusion detection systems, vulnerability assessment tools, logging solutions, gateway and endpoint security products, and authentication mechanisms Operational Technology (OT) Cyber ...

ServerFamiliarity with data modeling concepts and warehouse performance tuningSupport & Incident ManagementStrong troubleshooting and analytical skills for root cause analysisExposure to ITSM tools (e.g., ServiceNow, Jira)Preferred Qualifications: Microsoft Certifications (e.g., DP-900, AZ-900, DP-203)Familiarity with AKS, Docker, or containerized ML environmentsUnderstanding of data governance and security ...

General troubleshooting knowledge covering multifunction printers, desktops, laptops (Dell), and audio/video conferencing systems. Basic understanding of networking concepts and principles. Knowledge of ITSM and ITAM tools, such as ServiceNow or similar platforms. Familiarity with the Microsoft Azure Portal, Microsoft 365 Admin Center, and Microsoft Intune Admin Center. ...

tools, Jira, Zendesk, Problem/Change Management or scripting would be a bonus. This role could also suit someone currently working as a... IT Service Management Analyst, IT Service Analyst, Service Operations Analyst, Service Improvement Analyst, Problem Analyst, Junior Problem Manager, Application Support Analyst, Product Support Analyst, Technical Support Analyst ...

devices Proven troubleshooting experience with Microsoft 365 applications and services Hands-on experience with Intune, SCCM, device compliance, and application deployment Familiarity with ITSM platforms, ideally Jira Service Management Strong ticket management, prioritisation, documentation, and SLA awareness Excellent communication and customer service skills Experience supporting executive or VIP users ...

compliance requirements Knowledge, Experience & Qualifications Essential · Knowledge of IT hardware, software and Windows operating systems · Knowledge of Microsoft 365. · Understanding of IT support systems (ITSM, ITAM). · Ability to troubleshoot common IT related issues. · Ability to manage workload and prioritise tasks effectively. Desirable · Knowledge of Azure or cloud technologies. · Exposure ...

DHCP, DNS, IP addressing, subnetting, VLANs; configuration of routers, switches, and wireless access points. Experience with RMM tooling (e.g. NinjaOne, N-able) Experience with ITSM platforms (e.g. ServiceNow, Autotask). Patch management across software and operating systems. Excellent technical documentation skills, able to write clearly for both technical ...

hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.ITIL experience with Serivice now or similar ITSM paltformPersonal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.Licensing: Full UK driving licence to facilitate ...

reporting and service reviews. Experience within Building Facilities Management services, with basic knowledge of smart building technologies, security systems, or network infrastructure. Experience with ITSM or customer platforms (e.g. Freshservice, ServiceNow, CRM tools). Understanding of digital platforms, system configuration, and data governance. Experience supporting client retention, renewals, or service ...

delivering excellent customer service. Essential Skills & Experience Experience in an IT Support, Helpdesk, or customer-facing technical support role. Experience using Helpdesk or IT Service Management systems. Working knowledge of: Active Directory and Microsoft Entra MFA solutions Windows 11 Microsoft 365 iOS and Android devices Intune and Windows deployment technologies ...

missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‐severity audit findings attributable to service governance Systems & Tools ServiceNow or equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack ...

complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of release activities across multiple suppliers and service towers.Knowledge of ITSM practices, particularly Release, Change, Incident, Service Level, and Supplier Management, with a good understanding of ITIL.Experience coordinating release schedules, managing dependencies, and supporting release planning ...

work in a team-oriented environment Windows-based application support experience Desirable: Strong proficiency in SQL Server 2016+ Active Directory experience ServiceNow or related ITSM tool knowledge Dynatrace or other monitoring tools Understanding of cloud platforms and basic programming integrations ITIL V4 Foundation Certification Microsoft certifications (e.g., Azure Fundamentals/ ...

observability data to drive service improvement, automation, and shift-left opportunities. Own observability tooling, platform governance, onboarding standards, and lifecycle management. Ensure integration with ITSM, CMDB, and service mapping to strengthen service models and impact assessment. Track platform usage, costs, KPIs, and outcomes, providing clear reporting to technology and business ...

response architectures covering analytics rules, MITRE ATT&CK-aligned use cases, threat hunting, workbooks, watchlists, automation and SOAR playbooks. Design secure integrations with ITSM, CMDB, threat intelligence, vulnerability management, identity, network and incident response processes. Produce and own architecture artefacts including requirements, High-Level Designs (HLDs), Low-Level Designs (LLDs ...

Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning and reporting. Strong customer service, communication ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering insightful dashboards ...

Server; familiarity with data modeling concepts and warehouse performance tuning. Support & Incident Management – Strong troubleshooting and analytical skills for root cause analysis; exposure to ITSM tools such as ServiceNow and Jira. Preferred Qualifications Microsoft Certifications (e.g., DP‐900, AZ‐900, DP‐203). Familiarity with AKS, Docker, or containerized ...

rotation, least privilege, EPM/PRA) across on-prem and cloud workloads.* Lead complex integrations with AD/EntraID, IdPs, SIEM/SOAR, CSPM, ITSM, DevOps tooling (CI/CD), and secrets management.* Be responsible for the operational model: backup/recovery, DR, platform upgrades, policy hardening, performance tuning ...

Microsoft technology background across the IT environment is essential. Experience managing Microsoft-based infrastructure, cloud services, networks, servers and endpoints. Strong understanding of IT service management and ITIL principles. Experience managing third-party IT providers, suppliers and contracts. Experience managing IT projects, budgets and technology roadmaps. Good understanding of cyber ...

networking fundamentals, including: TCP/IP DNS DHCP VPN technologies LAN/WAN connectivity Wireless networking Network troubleshooting principles Experience working within an ITSM environment. Knowledge of ITIL principles and best practice. Excellent communication skills and a user-first mindset. The ability to work independently, prioritiseeffectivelyand manage multiple issues simultaneously. ...