51 to 75 of 281 ITSM Jobs in England

contract management experience. Experience within a regulated or complex industry (utility sector preferred). ITIL Foundation (v3 or v4). Experience working with ServiceNow ITSM/CSM. Desirable ITIL Foundation v5. Further qualifications such as SIAM, Lean, Agile, or similar frameworks. Understanding of regulatory frameworks relevant to water utilities (resilience ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

service-quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid ...

Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice, etc.). Excellent troubleshooting and problem-solving skills. Customer-focused with strong communication skills. Belong @ Sumer At Sumer, we know everyone ...

Description New Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid Watford (3 days per week in office)Type: Full-timeSalary: £60,000 £80,000 + Commission (OTE £120,000 £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with … strong track record in IT Service Management (ITSM) solution sales. This xkybehq is a true hunter role, focused on driving new b If you want to know about the requirements for this role, read on for all the relevant information. Please click on the apply button to read the full ...

Radius is looking for a Project Manager who has initially strong experience in Remedy to ServiceNow migrations. Role Responsibilities The role, reporting to the CIO, is responsible for ensuring the delivery of the main Corporate ...

more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over ...

soft skills, verbal and written communication skills Willingness to participate and lead project meetings with the customer on request Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc. Knowledge on scripting will be an added advantage Available to support in Night shift (12 hour ...

service delivery Strong commercial awareness, including experience reviewing P&L performance Experience managing multiple customers or accounts concurrently Familiarity with ServiceNow or similar ITSM platforms Strong proficiency in Microsoft Office applications Skills to Succeed Excellent written and verbal communication skills, with confidence engaging senior stakeholders Strong influencing and negotiation capability ...

knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service management frameworks - desirable Calm and structured when handling incidents or customer queries Strong at prioritisation and managing multiple tickets effectively Customer-focused with a professional ...

Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. Demonstrate in-depth understanding of service design principles, IT service management frameworks (e.g. ITIL), and end-to-end service lifecycle management. Understand enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

Technology Code of Practice. Strong leadership and stakeholder management skills, with experience managing and developing teams. In-depth understanding of service design principles, IT service management frameworks, and end-to-end service lifecycle management. Awareness of accessibility, inclusion, and usability standards within digital and operational services. Desirable: Membership ...

resolve any issues related to Azure services Managed and delivered IT solutions Experience with Office 365, including Microsoft Teams SQL Server Experience with ITSM systems (Sunrise) Strong Server, VMWare, SAN knowledge Network administration/troubleshooting of the following firewalls, VLANs, VPNs, DNS, DHCP, and Wi-Fi Current commercial knowledge ...

experience in leading client projects as a technical lead. Certified System Administrator (CSA) plus one mainline Implementor certifications (SPO/CSM/HRSD/ITSM/GRC etc.). Experience on Sourcing and Procurement operation (“SPO”), Service mapping would be preferred. One greenfield implementation of any ServiceNow module. Strong hand ...

across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

track record of delivering new system features and improvements. Hands-on expertise in ServiceNow administration, configuration, and development, with broad technical knowledge including ITSM, workflow automation, integrations, DevSecOps, CI/CD pipelines, and release management. Strong analytical and problem-solving skills, with the ability to manage multiple priorities and deliver ...

Solid understanding of structured cabling standards and cable types (FTP, UTP, and optical fibre). Strong experience with IT asset management systems and IT service management/ticketing platforms. Good working knowledge of change management and service delivery processes within enterprise environments. Proficiency with Microsoft Office applications including Outlook, Excel ...

1. Strong Architecture & Service Delivery Background Certified in TOGAF (architecture framework) and ITIL (IT service management). Ability to align technology architecture with service delivery and operations. 2. Product-Centric & Agile Delivery Experience delivering technology using Agile/product-led methodologies. Ability to manage product roadmaps, engineering delivery, and iterative ...

manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience Ability ...

based Discovery on AWS, Azure, GCP. Knowledge of service mapping, ability to create and debug patterns for application services. Sound understanding of ITIL/ITSM processes, including incident, problem, and change management. Experience with high-availability, multi-tier architectures. Preferred : ServiceNow Certified Implementation Specialist Event Management (CIS-EM) is preferred. ...

Managed Service Provider (MSP) environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation and change management. Understanding of IT service management frameworks (e.g. ITIL). Experience overseeing technical support, service desk and project functions. Ability to develop processes, frameworks and operational efficiencies. Strong communication ...

analysis, automation and troubleshooting), Python, and VBS. Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management: Incident, problem and change management experience within an ITIL environment. Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address ...

Cisco technologies. Work Schedule: 24×5 support 3 shifts per day Weekend availability for change deployments Skills & Eligibility Requirements: 5+ years in IT Service Management (Incident, Problem, Change, Vendor 5+ Management) Certifications: Mandatory: CCNA Preferred: CCNP (certified or trained) Required: FSCP certified (Forescout) If not certified but you clear ...

/WEM Windows Server & Desktop environments (with exposure to Mac/Linux beneficial) iOS and Android device management Networking fundamentals and LAN troubleshooting IT Service Management systems Personal Profile: Strategic thinker with strong commercial awareness Ability to balance cyber resilience with regulatory compliance Confident stakeholder communicator at senior level Analytical ...

financial services organisation in Stoke on Trent. This role will involve supporting users with a wide range of IT issues, managing tickets through an ITSM system, configuring hardware and software, and assisting with onboarding/offboarding processes. You will also help monitor system performance, maintain backups, and contribute to documentation ...