501 to 525 of 903 ITSM Jobs in England

role requires hands-on automation using Terraform, Ansible, Jenkins, Docker, Kubernetes, and cloud platforms (Azure/AWS). You will also work with ITSM tools like ServiceNow and build deployment dashboards with Power BI. On-call support may be required. #J-18808-Ljbffr ...

across client engagements, and deliver automation across multiple projects. The role requires Solaris/Linux/Windows experience, Terraform, Ansible, Jenkins, Git, and strong ITSM knowledge. You will also design CI/CD pipelines, implement IaC, and support on-call operations with a focus on reliability and security. #J ...

seeking a Client Delivery Manager (CDM) to build strategic client relationships, drive value realization, and manage contract P&L. The role blends ITIL/ITSM expertise with business acumen, focusing on customer success and revenue expansion across remote and hybrid client engagements with travel to sites. You will lead onboarding ...

automations and API integrations. Build enrichment, investigation, containment and remediation workflows. Troubleshoot playbook, connector and integration issues. Integrate Splunk SOAR with security, cloud and ITSM platforms. Improve automation coverage, reduce analyst effort and lower MTTR. Maintain documentation, code repositories and engineering standards. Act as the Splunk SOAR SME for customers ...

team management including development of people Appropriate knowledge and certifications (e.g. managing people, ITIL v3/v4, Service Desk Manager) Experience of using ITSM tools (e.g. ServiceNow) to manage team activity including creating reports Experience with: Microsoft products such as Office 365 and Teams AVD Active Directory Azure AD Microsoft … file serving etc.) Experience with printing in a network environment Affinity with technology and computer systems Hardware experience. Microsoft accreditation Experience of the ITSM lifecycle Degree in technical or related discipline Experience of working within a professional services organisation We reserve the right to close this role before the date ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some ...

resolve complex issues, completing root cause analysis and applying lasting fixes where possible. Prioritise, manage, and resolve incidents, requests, and problems through the ITSM platform. Monitor support queues to ensure timely responses, resolutions, and user communication. Coordinate escalations with internal specialists or vendors as needed. Maintain accurate ticket updates, documentation … wireless networking. Experience supporting Microsoft Azure services. Experience with ERP systems, preferably Epicor. Experience with VoIP and unified communications platforms. Experience using ITSM/ticketing platforms such as Freshdesk. Strong troubleshooting and root cause analysis skills. Preferred Certifications CompTIA A+, Network+, or Security+ Microsoft Endpoint Administrator or Modern Desktop Administrator ...

device configuration, endpoint management, and mobile device management. Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base … high‐volume environments. Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices. Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‐aligned operations, and knowledge management practices. Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage ...

specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.* Ensure compliance with engineering governance, ITSM processes, and cyber security policies.## What you’ll bring* Solid experience in supporting, configuring, and enhancing **enterprise or mission‐critical applications**, ideally within telecoms, control … environments (e.g. AWS).* Exposure to MCX/MCPTT, control‐room platforms, or emergency services communication systems.* Familiarity with Jira Service Management or other ITSM tooling.* Knowledge of enterprise IT services such as Active Directory, KMSPKI, and monitoring tools.* Exposure to DevOps or CI/CD practices.* Industry certifications (e.g. ...

strengthen service visibility, improve risk and impact assessment, and enhance overall service performance across the SIAM ecosystem.Your skills and experienceProven experience in IT Service Management, Service Asset & Configuration Management (SACM) and Change Management, with Service Integration within a complex multi-supplier SIAM environment.Strong understanding of ITIL best practices, particularly Service … motivated, and able to exercise sound judgement when assessing configuration risks, data integrity issues, service dependencies, and business impacts.Experience using ServiceNow or similar IT Service Management tools to manage CMDBs, service asset records, configuration governance, reporting, audits, and service management activities.Experience of driving continual service improvement initiatives, enhancing configuration management ...

Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine ITIL/ITSM expertise with analytical skills to identify root causes and translate data into measurable improvements across the university’s technology landscape. #J-18808-Ljbffr ...

successful candidate will ensure exceptional service delivery, manage MAM support, and contribute to project management within a dynamic, technology-driven environment. Candidates with ITSM experience, strong communication skills, and a proactive attitude towards technology are encouraged to apply. This role offers an excellent opportunity for career development in a vibrant ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from ...

service delivery for the Service Desk, 2nd Line and User Access teams, ensuring high-quality support, governance, and continuous improvement. You will own the ITSM platform roadmap, manage vendor relationships, and deliver operational reporting to leadership. #J-18808-Ljbffr ...

service delivery for the Service Desk, 2nd Line and User Access teams, ensuring high-quality support, governance, and continuous improvement. You will own the ITSM platform roadmap, manage vendor relationships, and deliver operational reporting to leadership. #J-18808-Ljbffr ...

Government Digital Service Standard ( cloud services (AWS or Azure or Google Cloud) Competencies: You will have extensive experience in the following: IT Service Management (ITSM) IT Service Design Track record of managing 1 or more IT services over 3 year period Defining and delivering on SLAs and making service improvements ...

leading IT workstreams within M&A transactions, including pre-deal due diligence, integration planning, and post-merger execution.* Strong background in IT service management (ITSM), including CSAT ownership, escalation management, and SLA governance.* Experience as a business-facing technology leader, comfortable operating as a senior point of contact ...

development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About … ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk ...

responsibility and financial performance. Track record of delivering operational excellence and driving continuous improvement in service environments. Knowledge & Skills Knowledge of IT service management frameworks (ITIL, ITSM) and best practices. Experience with enterprise IT infrastructure, cloud services or application support environments. Proficiency with project and programme management tools and methodologies. ...

operations of the IT support desk for PPC’s London office Prioritise, track, and resolve incidents and service requests using established ITSM processes Maintain high levels of customer service, ensuring timely support and effective communication Develop and maintain documentation, knowledge base articles, and standard operating procedures Monitor KPI/… renewals, and strong working relationships. Key Skills and Requirements Previous experience in an IT service desk management role. Strong understanding of IT support processes, ITSM systems, and ticket management workflows. Excellent communication skills with a customer‐focused approach. Solid troubleshooting abilities across Windows, macOS, networking fundamentals, and common business applications. ...

leading Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service ...

within enterprise systems, with exposure to platforms such as Microsoft Dynamics 365, Salesforce, Oracle, SAP or similar business applications. Knowledge of IT Service Management (ITSM) principles and experience working with platforms such as ServiceNow, Freshservice or equivalent service management tools. Familiarity with Microsoft technologies, particularly the Power Platform (Power Apps ...

PRINCE2 or ITIL would be beneficial. FURTHER INFORMATION Company Description Marval Software, founded in 1989, is a global provider of enterprise IT Service Management (ITSM) software focused on transforming service management for organizations of all sizes. Drawing on decades of ITSM experience, the company delivers solutions that streamline operations, improve … full-time remote role for a Project Manager at Marval Software. The Project Manager will oversee the planning, execution, and delivery of ITSM and integrations-related projects, coordinating cross-functional teams and resources to meet timelines, budgets, and quality standards. Daily responsibilities include defining project scope and requirements, creating detailed ...

supplier performance against agreed service levels, coordinate corrective actions, and support governance forums to drive service stability and accountability. You will work across IT Service Management and Partner Management to highlight risks and support continuous improvement for #J-18808-Ljbffr ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...