526 to 550 of 881 ITSM Jobs in England

management system, planning, consolidation, product information, HR and facilities management systems, and the data platform. The role will establish a robust IT Service Management (ITSM) framework, strengthen governance and service accountability, and centralise fragmented or “shadow IT” processes across the business. This position requires an experienced, hands‐on Manager … enterprise picture, and runs major‐incident governance across all of them. Main Responsibilities Service Management & Transformation Design, implement, and embed a full ITIL‐based ITSM framework (incident, problem, change, request, knowledge, CMDB, etc.) within 6 months. Define and publish the enterprise service catalogue, SLAs, OLAs, and KPIs aligned with business ...

Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and the ability to troubleshoot network connectivity issues. * Familiarity with IT Service Management (ITSM) tools such Halo ITSM for incident and request management. * Basic Scripting skills in languages such as PowerShell, Python, or Bash for automating routine tasks ...

Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across t click apply for full job details ...

Problem and Service Insights Manager to own end‐to‐end problem management, incident trend analysis and service improvement initiatives. You will combine ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across the university’s technology landscape. You will work closely ...

quality within a Managed Services, IT service provider or complex IT operations environment.Strong understanding of ITIL principles and practical experience applying IT Service Management (ITSM) processes and governance. ITIL Foundation certification is desirable.Experience reviewing and improving ticket quality, including ownership, updates, categorisation, documentation and resolution notes, using constructive feedback … management skills, with the confidence to engage team leads and managers on service performance, engineer accountability, ticket ownership, service risks and corrective actions.Experience using ITSM platforms such as ManageEngine ServiceDesk Plus, Autotask, ServiceNow, Halo or similar tools.Ability to remain calm under pressure, manage competing priorities and coordinate actions across multiple ...

within a Managed Services, IT service provider or complex IT operations environment. Strong understanding of ITIL principles and practical experience applying IT Service Management (ITSM) processes and governance. ITIL Foundation certification is desirable. Experience reviewing and improving ticket quality, including ownership, updates, categorisation, documentation and resolution notes, using constructive feedback … skills, with the confidence to engage team leads and managers on service performance, engineer accountability, ticket ownership, service risks and corrective actions. Experience using ITSM platforms such as ManageEngine ServiceDesk Plus, Autotask, ServiceNow, Halo or similar tools. Ability to remain calm under pressure, manage competing priorities and coordinate actions across ...

coverage. You will monitor performance, optimise rotas, coach the team, and drive continual improvement through automation and better reporting. This role requires strong ITSM knowledge, people leadership, and the ability to deliver high-quality customer support in a fast-paced environment. Join a busy, customer-focused IT function that values ...

suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other … ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support a complex and evolving service. Behaviours ...

based applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking ownership … Microsoft 365, M365, Office 365, Outlook, Microsoft Teams, Active Directory, Entra ID, User Account Administration, Windows 10, Windows 11, Windows Desktop Support, Cloud Services, ITSM, ITIL, Incident Management, Service Requests, SLA, Ticketing Systems, Hardware Support, Software Troubleshooting, Laptop Provisioning, Mobile Device Support, Network Connectivity, Wi-Fi, VPN, Business Applications, North ...

years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise . Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management ...

Pearson is seeking a Service Management Specialist to support IT services under a major UK government contract. The role focuses on incident handling, performance monitoring, and service improvements, working with technical teams and suppliers to ...

Element Six (E6) is seeking an IM ServiceManager to improve IT services governance, maturity and delivery across global operations. This role collaborates with service providers, technical teams and business stakeholders to drive performance, compliance and ...

ITSM Analyst, ITIL, ServiceNow, PageDuty, Progression We're looking for an ITSM Analyst to help develop and optimise a modern IT Service Management environment. Working closely with Service Management, Infrastructure and Operations teams, you'll support and enhance key platforms including ServiceNow, PagerDuty and Power BI, helping improve automation, reporting … processes and tooling Skills required: Experience with ServiceNow, Power BI or similar enterprise platforms Strong reporting and data analysis skills Good understanding of IT Service Management principles Exposure to workflow automation, APIs or integrations Excellent communication and stakeholder engagement skills ITIL Foundation desirable but not essential ITSM Analyst, ITIL, ServiceNow ...

security and governance.* Good understanding of Microsoft 365 collaboration technologies.* Experience designing SharePoint information architecture and document management solutions.* Knowledge of IT Service Management (ITSM) principles and processes.* Strong stakeholder engagement and requirements gathering skills.* Experience supporting end users and driving platform adoption.* Excellent problem-solving, communication and technical documentation ...

within enterprise systems, with exposure to platforms such as Microsoft Dynamics 365, Salesforce, Oracle, SAP or similar business applications. Knowledge of IT Service Management (ITSM) principles and experience working with platforms such as ServiceNow, Freshservice or equivalent service management tools. Familiarity with Microsoft technologies, particularly the Power Platform (Power Apps ...

workflows across EMEA, including device provisioning, account setup, and access management. Documentation & Knowledge Management Maintain detailed incident records, troubleshooting steps, and resolutions in the ITSM platform. Author and review knowledge base articles, runbooks, and SOPs to enable self-service and faster resolution across the team. Identify patterns in support demand … Intune, JAMF, for device enrolment, compliance, and patch management. Networking Basics: VPN, Wi-Fi, DNS, DHCP enough to isolate and resolve common connectivity issues. ITSM Tools: Solid understanding of ITSM processes (incident, request, change management) is essential; we use Jira Service Management and will support the right candidate in getting ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Senior ITSM Engineers for a contract opportunity supporting the customer's digital transformation priorities. This role would suit someone with extensive ITSM tooling installation and configuration experience … worked within secure, large-scale environments and is looking to develop further across highly resilient hybrid cloud ITSM delivery. The Role You will be involved in: Working as part of an Agile team reporting into the Senior ITSM Tooling Architect Producing build documentation for the installation and configuration of ITSM ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

will own and stabilise the IT support function and drive service improvements. The role requires hands‐on leadership, a strong track record in ITSM, and the ability to influence senior stakeholders while delivering results at pace. #J-18808-Ljbffr ...

across multiple functions, service operations, and engineering execution, ensuring scalable, automated, and user-centric service experiences across IT, workplace and functional domains. While IT Service Management is growing in maturity the role will also lead the stand up and operationalisation of service management capabilities for Facilities & Finance. This position reports … essential requirements of the job include: Minimum of 5 years of hands-on experience as Product owner, Platform Owner, or ServiceNow lead. Proven ServiceNow ITSM implementation experience, including UI’s such as Employee Service Centre. Strong ability to translate business needs into technical requirements and strong analytical and problem-solving ...

call major incident management with full training provided. The role bridges deep technical expertise and live aviation operations, requiring strong ITIL/ITSM knowledge, incident response skills, and a focus on automation to reduce manual #J-18808-Ljbffr ...

least 2 years of project management experience within IT) to deliver changes and improvements. Experience of Kanban, Scrum and Waterfall frameworks. ITIL or ITSM experience preferred (ITIL Foundation would be desirable). Understanding of Waterfall, AGILE, and PRINCE2 methodologies. PRINCE2 – Foundation (required). AGILE – CSM (desirable). #J-18808-Ljbffr ...

/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service integration If you know your way around IT service management, cross-functional delivery, and keeping complex operations running smoothly across international entities, this might be right up your street. We work hard, but we keep ...

secure environment. The ideal candidate will have UK Sole National DV clearance, experience in a service desk across multiple products, and familiarity with ITSM ITIL processes. #J-18808-Ljbffr ...

Clay is scaling its IT function and seeks an IT Support Engineer who will own the delivery of helpdesk services, onboarding/offboarding, and ITSM workflow improvements. You’ll manage core SaaS tools, support office tech and hardware logistics, and help shape scalable processes to keep pace with rapid growth. ...