576 to 600 of 883 ITSM Jobs in England

related issues. Drive incidents through to resolution, engaging resolver teams and technical specialists where required. Maintain clear, accurate and timely updates within the ITSM platform. Identify recurring incidents and contribute to problem management and root-cause analysis. Support Priority and Major Incident activity when required. Customer Experience Deliver a professional … analytical skills. Experience supporting Microsoft Windows and Microsoft 365 environments. Good understanding of Active Directory and user/access management. Experience working with an ITSM or ticket management platform. Strong understanding of incident and service request management. Excellent written and verbal communication skills. Strong customer service mindset with the ability ...

teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute, regional teams and third-party suppliers to ensure effective end-to-end service delivery. Monitor service health … looking for Proven experience managing Service Operations within a large-scale, complex or multi-supplier environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed service experience. Experience managing escalations ...

This job is with Boston Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Boston Scientific transforms lives through ...

static and dynamic routing protocols and network architecture principles. Experience applying industry best practice, with knowledge of ISO 20000 (IT Service Management) and ITSM principles. Experience producing technical design documentation, architecture documents and supporting service management artefacts. Experience Demonstrable experience supporting, designing, building and maintaining physical and virtual infrastructure within ...

static and dynamic routing protocols and network architecture principles. Experience applying industry best practice, with knowledge of ISO 20000 (IT Service Management) and ITSM principles. Experience producing technical design documentation, architecture documents and supporting service management artefacts. Experience Demonstrable experience supporting, designing, building and maintaining physical and virtual infrastructure within ...

Platinum Partner, a two-time GitHub Partner of the Year in EMEA and an Azure Managed Service Provider. Now, we're looking for an ITSM Solution Consultant to join our UK team and help customers transform their IT & Enterprise Service Management capabilities through Jira Service Management. Working with customers across … improving service delivery and helping organisations get the most from their Atlassian investments. Role purpose Are you passionate about helping organisations transform their IT Service Management capabilities? Do you enjoy combining technical expertise with strategic thinking to solve complex customer challenges? We're looking for an ITSM Solution Consultant ...

boarding experience. This includes providing end user devices, shipping, and conducting remote laptop handover for VIP users. Ensure all actions are recorded in our ITSM tool. Keeping colleagues informed of the progress of their requests. Systematically interprets colleague requests and identifies solutions and possible side effects. Champion customer service when … when dealing with changing requirements and priorities. Able to resolve issues or come up with a workaround while under pressure. Desirable Technologies Experience using ITSM tools such as ServiceNow Microsoft Autopilot Microsoft Defender JAMF Apple Mac OSX Apple iOS Microsoft Teams Rooms Networking technologies such as TCP/IP, VLANs. ...

ITSM Consultant – Halo Chance for an ITSM consultant to join a rapidly expanding, internationally acclaimed IT service management provider at the forefront of AI innovation in the space. ITSM is at the heart of this business, offering the chance to work with household-name, CV-enhancing clients on high-profile … documentation, process maps, configuration specifications and delivery plans Proven experience implementing, configuring or supporting HaloITSM in client or enterprise environments Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating them into effective technical and process solutions Practical knowledge of workflows, service catalogues, SLAs, automation ...

About the Role Our world-leading Time & Frequency departmentis seeking a Service Operations Analyst withprovenexpertisein IT service management (ITSM). This is an exceptionalopportunity to join theglobalauthority in precision timing at a defining moment for UKdigitalinfrastructure. Backed by a government investment of £180 millionin the National Timing Centre (NTC) programme … availability and resilience. Drive compliance with operational, security and cyber requirements across service operations activities. Contribute to the development, implementation and continuous improvement of ITSM and ITIL-aligned operational processes . About You To be successful in this role, you will have the following skills, experience, and qualifications: Essential: Experience ...

from our London hub. You will ensure operational readiness, robust service wrappers, and strong governance across projects and suppliers. The role requires expertise in ITSM, incident/problem/change management, and release readiness, with the ability to align suppliers and internal teams to common standards. #J-18808-Ljbffr ...

develops teams, and shapes service standards to enhance customer satisfaction and efficiency. You will oversee day-to-day operations, manage stakeholders, and implement IT service management policies. The position offers a hybrid work model and the chance to impact employee experience globally. #J-18808-Ljbffr ...

Anaplan in the United Kingdom seeks a self‐motivated Service Manager to join the Platform Service Management team. You will support systems used by hundreds of software engineers and thousands of customers, collaborating with engineering ...

Logicor is seeking a Service Delivery Manager to own the ITSM framework for its Business Technology portfolio across Europe. The role focuses on end-user computing, network and cloud infrastructure, cybersecurity operations, and core enterprise applications, including ERP and HR systems. You will drive governance, define measurable service standards ...

Ashdown Group is seeking a hands-on Helpdesk Manager for a hybrid role based at our London City office. You will shape a service desk from the ground up, lead a small team and own ...

levels, manage support requests effectively, and provide clear and professional technical guidance. • Well-organised and team-oriented approach, with experience using IT Service Management (ITSM) tools, maintaining accurate documentation and asset records, and contributing to a collaborative, efficient, and well-managed IT environment. Your profile We are looking … IT Helpdesk, Service Desk, or IT Technician role, with hands-on experience providing Level 1 support to end users and managing incidents through ITSM or ticketing systems. • Strong technical knowledge, including Windows operating systems, Microsoft 365, hardware, networking fundamentals, and workplace IT technologies, with the ability to diagnose and resolve ...

management as a strategic asset Design of a Service Catalogue to enable IT to communicate effectively with the Business Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part … following skills: ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Proven experience in designing, implementing and managing SIAM Proven ITSM tooling implementation experience, such as ServiceNow, BMC Helix, or equivalent ITSM tools Proven experience in designing, implementing and managing a CMDB Supporting customers through Transformation journeys (i.e. ...

Engagement: Ability to work effectively with technical teams, senior stakeholders, business users and delivery partners to prioritise service needs and improvements. IT Service Management (ITSM): Strong understanding of incident, problem, change, release and service transition processes within ITIL-aligned environments. Risk & Compliance Management: Experience managing operational risks, security requirements, business ...

management as a strategic asset. Design of a Service Catalogue to enable IT to communicate effectively with the Business. Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects. Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part … cultural adoption. Skills & Qualifications ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Proven experience in designing, implementing and managing SIAM Proven ITSM tooling implementation experience, such as ServiceNow, BMC Helix, or equivalent ITSM tools Proven experience in designing, implementing and managing a CMDB Supporting customers through Transformation ...

Integration and Management (SIAM) environments. Strong experience managing third-party suppliers, including recovery obligations, service requirements and escalations. Good knowledge of IT Service Management (ITSM) and its relationship with incident, problem, change and service continuity management. Excellent stakeholder engagement and communication skills, including the ability to coordinate technical teams, suppliers … equivalent practical experience. ITIL certification or strong knowledge of ITIL practices. Familiarity with ISO 22301 and ISO 27001. Experience using ServiceNow or similar ITSM platforms. Experience coordinating cloud, infrastructure and application recovery across external providers. Experience working within the energy, utilities or another regulated sector. Knowledge of the Balancing ...

maintaining operational excellence and a white-glove user experience. This operational role requires strong Service Desk leadership experience, practical knowledge of ITIL and IT Service Management, and the ability to develop people, processes and capabilities within a complex, fast-moving organisation. Working closely with the Head of IT Services … support function within a complex organisation. Proven success improving Service Desk performance, maturity, processes and customer experience. Strong practical knowledge of ITIL and IT Service Management, ideally supported by ITIL v4 certification. Experience across Incident, Request, Knowledge, Problem and Change Management. Strong understanding of SLAs, OLAs, KPIs, service reporting, escalation ...

United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The ITSM & Integration Architect provides technical leadership and assurance across ITSM platforms, data integrations and technical solutions within large-scale service transition and transformation programmes. The role … challenges and supports transition quality gates and exit criteria, including Walk-in Take Over (WITO) scenarios. Key Responsibilities Architecture & Technical Assurance Review and validate ITSM configurations across enterprise platforms such as ServiceNow and BMC Remedy and other ITSM platforms, including workflows, business rules, SLAs, reporting and integrations. Assess integration architectures ...

Virtual WAN (vWAN). Strong knowledge of static and dynamic routing protocols. Experience applying industry best practice, including ISO 20000 and IT Service Management (ITSM). Experience producing technical design documents, network architecture documentation and service management artefacts. Experience You will ideally demonstrate: Experience supporting, building and maintaining physical ...

Microsoft Dynamics 365 Finance & Operations/Supply Chain Management highly desirable. Experience administering ERP user access and security roles. Experience using IT Service Management (ITSM) tools to manage incidents, requests and changes, with HaloITSM experience considered an advantage. Experience working with third-party managed service or support partners, including escalation ...

Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, and Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design Architect and oversee the implementation of complex integrations between ServiceNow and other ...

evidence-based rationale and escalate material risk without delay.• Create and maintain complete, accurate cyber security incident records in the relevant IT service management (ITSM) tool, ensuring that evidence, timestamps, affected assets, indicators, actions, ownership and escalation decisions support effective response, handover and audit.• Correlate logs and events across multiple ...