651 to 675 of 882 ITSM Jobs in England

truly global, collaborative team of professionals? Your journey begins here. Job Title ServiceNow Solutions Developer Office Location London or Birmingham Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible … scoped applications from scratch and delivering enterprise workflows across multiple ServiceNow product areas, such as Security Operations, Workplace Service Delivery, Contract Management, Discovery and ITSM, including CMDB and external data integration where relevant. Experience configuring or implementing ServiceNow AI capabilities is desirable. Candidates should otherwise demonstrate a strong understanding ...

Strong technical requirements gathering, analysis, documentation and stakeholder engagement skills. Good working knowledge of enterprise networking, cloud technologies, cyber security, systems integration and IT service management . Experience defining functional and non-functional requirements within complex technical environments. Ability to produce technical specifications, process models, use cases and requirements documentation. … different audiences. Desirable Experience Experience with SD-WAN, WAN, LAN, cloud networking, telecommunications or managed network services . Knowledge of ITIL and IT service management principles. Exposure to technology procurement, supplier evaluation, commercial engagement or service transition. Previous experience delivering programmes within Central Government, Defence, Public Sector or other regulated ...

architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution … trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc. ...

Job summary Job Overview At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the ...

About The Role Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for an Intermediate Business ...

critical issues. Mandatory: Proven experience working within the Airline/Aviation industry. Proven experience as a Service Delivery Manager or in a similar IT service management role. Strong knowledge of IT Service Management/ITIL principles. Experience managing SLAs, KPIs, service performance, and escalations . Strong stakeholder and client management ...

enabled and automation-first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably. A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data. Key Responsibilities Define, articulate, and evolve operational strategy … Establish and reinforce resilience, recoverability, and sustainability as non-negotiable standards and influence peers to adopt similar practices. Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.). Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity and leadership depth. Promote ...

cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud ...

cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud ...

Bachelor's Degree in Business, Information Technology, Engineering, or a technical field Solid experience in Customer Success, Technical Project Management, or IT Service Management (ITSM) Job Requirements ServiceNow & Azure DevOps experience to manage Change Requests, Backlog reviews, Wiki, and Work Item tracking Software Release Knowledge to navigate software release cycles ...

Sole National with active DV Clearance Strong experience in IT service delivery, IT operations or client-facing IT roles Strong understanding of IT service management frameworks, ITIL v3 or v4 certification preferred Experience with ITSM tools such as ServiceNow, Jira Service Management or CA Service Desk Excellent communication, stakeholder management ...

ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications We're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team. This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex … application monitoring, alerting and operational readiness Conduct technical impact assessments for production changes Ensure SLA adherence across critical business services Experience Required Proven IT Service Management experience within Financial Services Strong knowledge of ITIL processes and best practices Experience supporting business-critical applications Strong Incident, Problem and Change Management background ...

service management tooling. Skills & Experience Service management delivery and coordination experience. Practical understanding of ITIL and service management practices. Experience using IT Service Management (ITSM) tools. Strong stakeholder management and communication skills. Experience supporting change, release and service transition activities. Ability to produce and maintain operational documentation and reports. ...

business objectives. Key ResponsibilitiesDefine and drive platform strategy, governance and roadmaps. Standardise and rationalise platforms across multiple business divisions. Lead the development of ITSM, ITAM, CMDB and observability capabilities. Deliver greater visibility of applications, assets, licences and technology risks. Manage technology vendors, budgets and platform performance. Build and lead … operation. About YouSignificant experience leading enterprise platforms, technical teams or technology functions. Experience working within complex, federated or multi-business organisations. Strong knowledge of ITSM, ITAM, CMDB, endpoint management and observability tooling. A track record of platform transformation, standardisation and continuous improvement. Experience managing technology platforms within engineering, industrial, manufacturing ...

Highlight and support service-led growth opportunities in collaboration with account teams Contribute to commercial positioning through strong stakeholder relationships 3. Service Delivery Oversight & ITSM Oversee service performance across Incident, Request, Change, and Problem Management Maintain visibility of service health, escalations, and operational risks Support critical incident management, post-incident … reviews, and service recovery activity Drive proactive risk mitigation, stability improvement, and service optimisation Promote adherence to ITSM best practice while ensuring practical delivery outcomes 4. Reporting & Insight Produce accurate, meaningful service reporting aligned to contractual and customer requirements Analyse operational performance data to identify trends, risks, and improvement opportunities ...

delivery Highlight and support service-led growth opportunities in collaboration with account teams Contribute to commercial positioning through strong stakeholder relationships Service Delivery Oversight & ITSM Oversee service performance across Incident, Request, Change, and Problem Management Maintain visibility of service health, escalations, and operational risks Support critical incident management, post-incident … reviews, and service recovery activity Drive proactive risk mitigation, stability improvement, and service optimisation Promote adherence to ITSM best practice while ensuring practical delivery outcomes Reporting & Insight Produce accurate, meaningful service reporting aligned to contractual and customer requirements Analyse operational performance data to identify trends, risks, and improvement opportunities Present ...

proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions, you'll help ensure services run smoothly, risks are identified early, and operational governance … Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination skills. Experience working across technical teams, suppliers and third ...

teams to quote, order, and install equipment.Handle service requests and incidents through various channels, such as Zoom and email.Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.Develop and detail technical processes and procedures to support continuous improvement.What We're Looking ForStrong emphasis on delivering excellent … Azure, including endpoint management, identity, access, and cloud-based IT services.Experience with remote technical assistance tools, video conferencing, and meeting room AV systems.Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow.Certifications required or preferred: A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation.Ready to advance your IT career? Join ...

accurate before sign-off. Stakeholder & Vendor Management: Facilitate operational sign-offs across Service Desk, Infrastructure, Cybersecurity and Business Units. 5+ years in IT Service Management, with at least 3 years specifically in Service Transition, Release Management or Project Handover. Strong cross-functional facilitation, risk management, conflict resolution and communication skills. … highly preferred. Experience communicating with stakeholders, working to client-defined governance, and coordinating cross-functional teams across delivery, support, and operations. Proficiency with enterprise ITSM tooling (ServiceNow, Jira Service Management, Halo) and knowledge of CI/CD pipeline deployments. Experience working with Service Owners. Experience with ServiceNow. Experience with JIRA. ...

teams and providers remain accountable for the accuracy and timely submission of their source information. Skills and Experience Skills & Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Strong stakeholder … regions and suppliers Preferred SIAM Foundation Recognised Cyber or information security qualification, for example CISSP, CISM, CRISC or equivalent Experience with ServiceNow or equivalent ITSM tooling Experience operating within regulated financial services environments Customer Focus Driving Change Driving Results Judgement and Decision Making Strategic and Visionary Trust and Integrity What ...

strong troubleshooting skills across hardware, software and network issues Taking ownership of requests, planning and prioritising your workload, accurately recording information in our IT Service Management Tool (HaloITSM), and creating and managing change management requests Keeping customers informed of progress, providing advice and guidance, meeting performance targets, and producing monthly … networking principles and troubleshooting A basic understanding of cyber security principles and GDPR Experience with asset tracking, documentation and procurement, and working within an ITSM ticketing system The ability to engage confidently with colleagues at all levels, influencing best use of systems and representing ICT as a first point ...

Role Title: Service Desk Analyst Duration: 12 month contract Location: Milton Keynes. Fully onsite. Either 8-4pm or 10-6pm Rate: up to £178.85 p/d Umbrella inside IR35 Role purpose/ ...

resolved within agreed SLAs. Act as the escalation point for complex technical issues and user concerns. Lead the configuration and rollout of the new ITSM platform. Design ticket queues, categories, workflows, escalation processes and automation. Develop service reporting, dashboards, KPIs, knowledge articles and procedures. Drive adoption of the new platform … experience leading, supervising or mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments. Experience with IT ticketing or ITSM platforms and incident management processes. Excellent organisation, prioritisation and problem-solving skills. Strong communication skills and a customer-focused approach. Confidence managing escalations and working ...

movement. Ensure secrets management practices are embedded into CI/CD pipelines, platform engineering workflows, and AI/ML development practices across BCG. IT Service Management & Operational Excellence Establish SRE-based operational metrics — SLOs, SLIs, and error budgets — for all identity security services, ensuring platform reliability and availability. Implement 24x7 … follow‐the‐sun coverage for incident response. Drive continuous improvement of identity platform health, including patching automation, certificate lifecycle management, and vulnerability remediation. Ensure ITSM compliance across all identity teams, with standardised incident, change, and problem management workflows. Security, Compliance & Risk Management Ensure alignment with ISO 27001, NIST ...

improved self-service. Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota. Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform. Skills & Experience Required Typically 3+ years of experience across Service Desk, desktop …/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...