676 to 700 of 903 ITSM Jobs in England

help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow platform and wider Service Management … demand, prioritise enhancements and oversee the delivery of new capabilities that maximise business value. Drive Service Management excellence by ensuring ServiceNow effectively supports key ITSM processes, including Incident, Problem, Change, Request, Knowledge, Configuration, Service Level and Asset Management. You'll champion automation, workflow optimisation and self-service capabilities to improve ...

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred Skills & Qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self‐service, knowledge management, service catalogue or AI‐enabled support capabilities. Project, programme ...

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred skills & qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self-service, knowledge management, service catalogue or AI-enabled support capabilities. Project, programme ...

support to Incident Process Coordinators and service teams. Set up and chair bridge calls for incidents in line with agreed processes. Coordinate with SIAM, ITSM, Service Desk, resolver groups and business teams. Manage major/high-priority incidents, ensuring effective diagnosis, escalation and communication. Deliver clear and timely communications … KPIs and service quality targets. Excellent verbal, written and stakeholder communication skills. Strong customer management, service focus and proactive ownership. Good working knowledge of ITSM tools, Microsoft Office and Microsoft Teams. Confident decision-maker with a practical operational viewpoint. Strong negotiation and influencing skills across technical and business teams. Willingness ...

teams to quote, order, and install equipment.Handle service requests and incidents through various channels, such as Zoom and email.Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.Develop and detail technical processes and procedures to support continuous improvement.What We're Looking ForStrong emphasis on delivering excellent … Azure, including endpoint management, identity, access, and cloud-based IT services.Experience with remote technical assistance tools, video conferencing, and meeting room AV systems.Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow.Certifications required or preferred: A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation.Ready to advance your IT career? Join ...

international locations* Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection* Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics* Support office and remote working technology needs and encourage a culture of innovation and accountability**What … Jamf, or Kandji* Experience in leading teams* Proven coaching abilities, with a track record of supporting high-performing, inclusive teams* Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations* Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals* Strong communication and stakeholder management ...

quote, order, and install equipment. Handle service requests and incidents through various channels, such as Zoom and email. Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently. Develop and detail technical processes and procedures to support continuous improvement. What We're Looking ForStrong emphasis … endpoint management, identity, access, and cloud-based IT services. Experience with remote technical assistance tools, video conferencing, and meeting room AV systems. Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow. Certifications required or preferred: A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation. Ready to advance your IT ...

monitoring, alerting, access, supportability, and maintainability. Define and document service dependencies, ownership, RACI, escalation routes, service acceptance criteria, reporting requirements, and integration points with ITSM practices. Service Transition Lead or support the transition of new or changed services into live operations, ensuring transition activities are planned, governed, risk-assessed … groups are engaged early and remain involved throughout design, transition, acceptance, and Early Life Support. Required Skills & Experience Essential: 4+ years of experience in ITSM, Service Design, Service Transition, Technology Operations, or operational readiness for enterprise-level services. Strong understanding of ITIL principles, the Service Value System, Service Value Chain ...

monitoring, alerting, access, supportability, and maintainability. Define and document service dependencies, ownership, RACI, escalation routes, service acceptance criteria, reporting requirements, and integration points with ITSM practices. Service Transition Lead or support the transition of new or changed services into live operations, ensuring transition activities are planned, governed, risk‐assessed … Management Experience managing or supporting the transition of enterprise services into live operations, including readiness, acceptance, hyper‐care, and handover activities. Strong experience using ITSM tooling, preferably ServiceNow, to support service design, configuration, change, knowledge, incident, problem, service request, and continual improvement activities. Ability to produce high‐quality service documentation ...

ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact. IT Service Transition Manager – Global IT Service Management Site Introduction In 2021, pladis proudly opened the doors to our vibrant global hub, the MIU Campus. Located in the heart of Chiswick Park … coordinates cross-functional stakeholders, suppliers and Service Desk teams through transition and early-life support. Bring your experience. Essential Proven experience in IT Service Transition, ITSM or Service Delivery roles in a global organisation. Strong working knowledge of Incident, Problem, Change and Service Level Management. Experience defining and implementing service ...

Manager (NCM), Server & Application Monitor (SAM), NetFlow Traffic Analyzer (NTA), Storage Resource Monitor (SRM), and Orion Platform administration. Experience administering and configuring SolarWinds Service Desk (ITSM), including incident, request, asset, change, and knowledge management processes. Experience integrating SolarWinds monitoring platforms with SolarWinds Service Desk and other IT Service Management (ITSM … deliverables and successfully deliver outcomes within a fixed‐term project engagement. Relevant vendor certifications or equivalent experience in SolarWinds, Cisco, Palo Alto, Fortinet, or ITSM disciplines. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most ...

with customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising from … IT estates NextGen monitoring experience would be valuable, e.g. DataDog, NewRelic etc GitHub experience Project management certifications e.g. Prince2 ITIL Foundation Certificate in IT Service Management Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...

daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations … continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond ...

into monitoring failures, event-processing issues and integration problems. Provide technical support during major incidents and conduct root cause analysis. Integrate monitoring platforms with ITSM, ticketing, automation and reporting tools, including ServiceNow . Develop automation scripts and tooling to improve operational efficiency. Support event forwarding, gateways, APIs and third-party … communication and stakeholder management skills. Desirable Experience administering IBM Tivoli Monitoring (ITM) . Experience with Dynatrace, IBM Instana or OpenTelemetry . ServiceNow or equivalent ITSM integration experience. Financial services/banking or other highly regulated environment experience. Experience leading technical projects or platform improvement initiatives. Knowledge of REST APIs, JSON ...

truly global, collaborative team of professionals? Your journey begins here. Job Title ServiceNow Solutions Developer Office Location London or Birmingham Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible … scoped applications from scratch and delivering enterprise workflows across multiple ServiceNow product areas, such as Security Operations, Workplace Service Delivery, Contract Management, Discovery and ITSM, including CMDB and external data integration where relevant. Experience configuring or implementing ServiceNow AI capabilities is desirable. Candidates should otherwise demonstrate a strong understanding ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

Asset Management or a related discipline. Minimum 10 years of experience in performance management, service assurance, asset management, service delivery, operations management or IT service management within complex technology or managed service environments. Proven experience managing contractual performance obligations, KPIs, service levels, assurance regimes or performance improvement plans … Experience working with service performance data, operational metrics, reporting packs, dashboards and governance evidence in a structured and auditable manner. Strong knowledge of IT service management and operational governance, including incident, problem, change, service review, performance reporting and continuous improvement interfaces. Demonstrated ability to coordinate across technical, operational, commercial ...

working with: The Atlassian Consultant is responsible for designing, implementing, and governing enterprise‐scale Atlassian platforms that support Agile delivery, DevOps, ITSM and cross‐functional collaboration. This role provides architectural leadership across all Atlassian applications (Jira Software, Jira Service Management, Confluence, Bitbucket, Guard, etc) and the broader Atlassian ecosystem … adoption, and cost optimisation. Drive organisational adoption, coach teams, and guide product owners, administrators, and developers. Facilitate workshops with Agile coaches, engineering leaders, and ITSM/operations stakeholders.6. Delivery LeadershipLead or oversee Atlassian implementation squads (architects, admins, developers).Provide quality assurance for Atlassian configurations, integrations, and customisations. Contribute to proposal ...

into monitoring failures, event‐processing issues and integration problems. Provide technical support during major incidents and conduct root cause analysis. Integrate monitoring platforms with ITSM, ticketing, automation and reporting tools, including ServiceNow . Develop automation scripts and tooling to improve operational efficiency. Support event forwarding, gateways, APIs and third‐party … communication and stakeholder management skills. Desirable Experience administering IBM Tivoli Monitoring (ITM) . Experience with Dynatrace, IBM Instana or OpenTelemetry . ServiceNow or equivalent ITSM integration experience. Financial services/banking or other highly regulated environment experience. Experience leading technical projects or platform improvement initiatives. Knowledge of REST APIs, JSON ...

will involve working across LondonEnergy sites and supporting both technical and non-technical colleagues. You will also contribute to IT service improvements, technical documentation, ITSM processes, cyber security activities and technology projects, while working closely with internal teams and third-party suppliers. Responsibilities L2/L3 Service Delivery & ITSM … Microsoft Intune, Autopilot, Windows endpoint management and application deployment, alongside good knowledge of networking fundamentals including DNS, DHCP, VPN, Wi-Fi and connectivity troubleshooting. ITSM: Experience using HaloITSM or a comparable ITSM platform to manage incidents, service requests, changes, problems, SLA performance and knowledge records. Cyber Security: Experience supporting cyber ...

Senior ITSM Engineer to join a secure programme in Hampshire on an outside IR35 contract basis. This role will suit someone with strong IT Service Management experience who is confident working across secure environments, improving service processes, supporting tooling, and working closely with technical and operational teams. The Role … will be responsible for supporting and improving ITSM processes, tooling and service delivery across a secure technology environment. You will work with stakeholders across infrastructure, operations, security and project teams to ensure services are well-managed, documented and continually improved. Key Responsibilities Support and improve ITSM processes across incident, problem ...

ITSM Service Manager Basic Information Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: D - Assistant Vice President Reporting Line: (UK Division) Information Technology Location: UK-London Worker Type: Permanent Responsibilities Act as the point of escalation for incidents in and out of business hours … takes accountability for work using strong organizational and analytical skills together with leveraging multiple methodologies to ensure customer success. Driving successful process and ITSM tool deployments by ensuring proper business and IT value Provide technical and non-technical mentoring, assessment and development of employees in related technical communities. Self-starter ...

technical specialists and suppliers to enable effective collaboration Identify, manage and mitigate risks, issues and dependencies across service transitions Coordinate onboarding of services into ITSM platforms (e.g. ServiceNow), ensuring clarity on ownership, support models and performance expectations About us We pride ourselves as being an employer of choice, where Everyone … build capability in service management practices This is not an exhaustive list. Essential criteria ITIL qualification (or equivalent) with practical experience in IT Service Management, particularly Service Transition Demonstrated experience leading service transition activities for digital or technology services Strong stakeholder engagement and communication skills, with the ability to influence ...

helped define the standards that organisations across the globe still rely on today. Now, we're building on that legacy. Our intelligent, no-code ITSM, ESM and Managed Service Management solutions empower organisations worldwide to transform the way they deliver services. As we continue to evolve our platform and accelerate … least four years' experience in Product Management within B2B SaaS, Enterprise Software or a similar technology environment. A strong understanding of IT Service Management (ITSM), Enterprise Service Management (ESM) or Service Management solutions. Experience delivering successful software features that have improved customer adoption, engagement, retention or revenue. Experience working within ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … enhance customer satisfaction. Qualifications and Skills: Proven strong experience in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...