701 to 725 of 882 ITSM Jobs in England

knowledge of the asset lifecycle, including builds, deployments, returns and decommissioningDay to Day, you will: • Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management • Take ownership of support tickets and the associated regular updates to ensure users … ensure smooth technology operations support our daily activities. We implement strong cybersecurity measures to protect sensitive data and manage service delivery through effective IT service management practices. By supporting global operations, we ensure our technological infrastructure is secure, efficient, and aligned with business needs. MUFG Pension & Market Services is continuing ...

working closely with colleagues across Network Security, Network Operations, Network Projects and the wider Information Management function. If you have a background in IT service management and are looking for a role where you can contribute to service improvement and make a genuine difference, we would be keen to hear … Incident, Change and Problem Management. Work collaboratively with Network Security, Network Operations, Network Projects and wider business stakeholders. Produce and interpret service reports using ITSM tools, identifying trends and opportunities for improvement. Contribute fresh ideas and support the development of processes, ensuring effective service delivery across the function. The Ideal ...

Drive Full Atlassian Platform Adoption: Treat cross-selling as a net-new sales motion—positioning distinct platform pillars (e.g., Jira Service Management vs. legacy ITSM vendors, Work Management, and AI/Rovo) to new budget holders across IT, Ops, and Business teams. Lead Strategic Cloud Roadmaps & Enterprise Elevation: Partner with … e.g., Enterprise editions). Platform & Cross-Pillar Selling: Experience selling multi-product SaaS platforms or successfully displacing competitor legacy tools in adjacent categories (e.g., ITSM, DevOps, Work Management). Channel & Partner Ecosystem Experience: Proven ability to source and accelerate deals through co‐selling motions with Solution Partners, System Integrators ...

reliability and operational effectiveness. Manage competing operational priorities while maintaining service quality and business continuity. Ensure SAP support processes are aligned with established IT service management principles. Lead, coach and manage a team of SAP analysts, developers and technical specialists. Allocate resources effectively across business-as-usual support, system enhancements … authorisations and workflows. Transport Management: Experience coordinating SAP configuration changes, transports and releases. Change Governance: Familiarity with CAB procedures and controlled release processes. IT Service Management: Knowledge of ITIL-aligned service management frameworks. Exposure to SAP RISE preparation, readiness assessments or related transformation initiatives. Experience managing SAP Application Management Services ...

resolved within agreed SLAs Act as the escalation point for complex technical issues and user concerns Lead the configuration and rollout of the new ITSM platform Design ticket queues, categories, workflows, escalation processes and automation Develop service reporting, dashboards, KPIs, knowledge articles and procedures Drive adoption of the new platform … experience leading, supervising or mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments Experience with IT ticketing or ITSM platforms, ideally including implementing a ticketing system Knowledge of coordinating AV equipment. Excellent organisation, prioritisation and problem-solving skills Strong communication skills and a customer ...

line support to customers, resolving complex technical issues for cloud applications and infrastructure Conduct cloud service enhancements through performance tuning and operational advancements Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. Assist in developing scripts for automation of cloud services, minimising manual … facitate automation. Practical understanding of system architecture, networking and administration Excellent customer service skills & problem-solving skills Experience and knowledge working with an ITSM tool. Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands. Practical stuff Where is the role ...

Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support … managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity ...

growing segments. By partnering with other Atlassian Team members, you will utilize your knowledge and experience as a Partner Solutions Architect to help drive ITSM channel partner success. Responsibilities Responsibilities : Work within the Partner Solutions Acceleration team to develop the solution acceleration strategy to grow and accelerate our Service Management … partner eco‐system. Identify ways to help accelerate ITSM/ESM channel partner success by contributing to the development and expansion of their ITSM/ESM practices through building collateral such as ESM solutions, blueprints, and reference architecture. Support ITSM channel partners through various stages of a Deal Cycle from ...

IT Service Delivery & Experience Manager Are you an experienced IT service management leader who can improve service performance while creating a simpler, more trusted experience for customers? This is an opportunity to shape how live IT services are delivered across Laing O'Rourke. You will guide service management teams, strengthen … encourage consistent service management practices. Lead operational service reviews and provide clear performance evidence to support supplier management. Essential requirements Experience leading IT service management or IT operations, including experience managing managers. A track record of managing ITSM processes, including change management, and delivering measurable service improvements. Experience of using ...

broad IT leadership experience with service management as a side note — we want someone who's built and scaled a global Service Desk and ITSM function from the ground up, lives in SLAs, XLAs and ITIL, and is excited by using AI to strip friction out of support. If that … rapidly evolving world". About the Role: Every school, student and colleague at Cognita depends on flawless technology experience. As Head of IT Service Management, you'll own that experience worldwide - leading our global IT Service Desk and building the ITSM capabilities that keep it running, backed ...

England, United KingdomPermanentITSM Service Manager, ITIL, Incident, Change, Enterprise ApplicationsWe're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team. This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across … third-party providersSupport application monitoring, alerting and operational readinessConduct technical impact assessments for production changesEnsure SLA adherence across critical business servicesExperience RequiredProven IT Service Management experience within Financial ServicesStrong knowledge of ITIL processes and best practicesExperience supporting business-critical applicationsStrong Incident, Problem and Change Management backgroundExcellent stakeholder management and communication ...

Foster + Partners, you will play a pivotal role in enhancing the employee experience across our global practice. Working at the heart of IT Service Management, you will drive meaningful improvements to services, processes and user journeys, transforming data, feedback and operational insight into measurable outcomes. This is an opportunity … across the business. Champion a culture of continual improvement, service excellence and customer focus. What you will bring to the team: Experience in IT service management, service delivery, continual improvement or employee experience. A practical understanding of ITIL-aligned practices, including incident, request, knowledge and continual improvement management. Strong analytical ...

other business systems. Experience progressing projects from discovery through implementation and delivery, including system integration support and API analysis. Understanding of IT service management (ITSM), workflow automation and service delivery models. Skilled in workflow design, process mapping and documentation. Ability to develop training resources, operational procedures and implementation documentation. This ...

secure enterprise environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides … User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps You'll be responsible ...

SVGC Limited is seeking an IT Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires UKSV SC clearance eligibility … ITIL v4 Foundation, and experience with ITSM tools such as Jira Service Management. Remote with occasional travel to Milton Keynes is expected, 37 hours weekly. #J-18808-Ljbffr ...

Agentforce for Service. Required Skills and Qualifications Demonstrated success in quota-carrying, technology solution-based direct sales Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software Account Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, with … hypotheses Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities Customer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack ...

Service . Required Skills and Qualifications Demonstrated success in quota-carrying, technology solution-based direct sales Proven experience working with Contact Centre , Field Service , ITSM , HR Service , or Service Engagement software Account Planning : Ability to build and execute account plans to retain and grow ACV with existing customers, with … hypotheses Solutioning : Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities Customer Communication : Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack ...

pressure. Problem-Solving & Critical Thinking: Excellent analytical skills to navigate complex issues effectively. Technical and Foundational Skills ITIL Foundation Certification: Proven knowledge of IT Service Management principles, particularly in Incident Management or equivalent experience Technical Acumen: Strong understanding of IT infrastructure components (networks, servers, applications, cloud platforms). ITSM Tools ...

learning, ownership and follow-up actions. IT Change Analyst Knowledge, Sills and Experience: * Relevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation. * Good working knowledge of ITIL 4 change enablement and related incident, problem, release and service configuration practices; ITIL … Foundation certification is desirable. * Experience of working with ITSM platforms and structured workflows; experience of Halo or a comparable service management tool would be advantageous. * Experience reviewing or coordinating technology change across applications, infrastructure, cloud and SaaS services, with the ability to understand dependencies without needing to be the technical ...

forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM, Software Asset Management … Management, Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools ...

service design process for new products and services entering production. Transform service requirements into practical and sustainable service management frameworks. Design and document key ITSM processes, including: Incident Management, Major Incident Management, Problem Management, Change Management, Release Management, and Service Request Management Facilitate workshops with business, technical, operational, supplier … Proven experience as a Service Design Lead , Service Design Architect , Service Architect , Service Readiness Lead , or similar. Strong background in designing enterprise IT service management processes and support models. Expertise across Incident, Problem, Change, Service Transition, and Service Operations disciplines. Extensive workshop facilitation and stakeholder engagement experience. Experience working within ...

with infrastructure, networking, cloud platforms & EUT. (Required) Experience in managing scanning tools, agents, and integrations e.g. with CMDB. (Required) Experience in using ticketing and ITSM tools e.g., Jira, ServiceNow. (Required) Analytical and detail-oriented, with the ability to assess risks and propose practical solutions. (Required) Education Degree in a relevant … networking, cloud platforms, and end-user technology (EUT) (Required) Experience managing scanning tools, agents, and integrations (e.g., with CMDB) (Required) Experience using ticketing and ITSM tools (e.g., Jira, ServiceNow) (Required) Security awareness, especially in remediation and hardening (Preferred) Technical point of contact for infrastructure vulnerability issues (Preferred) Soft Skills Excellent ...

Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPNs, LAN/WAN and Wi-Fi connectivity. Manage incidents and service requests through an ITSM platform, ensuring accurate documentation and timely resolution. Support user onboarding, offboarding, hardware refreshes and technology deployments. Work collaboratively with Service Desk, infrastructure and specialist technical … Outlook, Teams, OneDrive and SharePoint. Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and Wi-Fi. Experience working with ITSM ticketing systems and ITIL-aligned processes. Excellent communication skills and a customer-focused approach. Ability to take ownership of technical incidents and manage them through ...

Select how often (in days) to receive an alert: Lead Delivery Manager Location: GBR - CC Manchester, GBR - Mobile Eng | Job-ID: 220826 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team ...

Job summary IT Support Technician 6 Month Fixed Term Contract (with the possibility of extending) Salary: £17,441 per annum (£34,418 WTE based on 37 hours per week) Hours: 18.75 hours per week, Monday ...