701 to 725 of 903 ITSM Jobs in England

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … enhance customer satisfaction. Qualifications and Skills: Proven strong experience in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud ...

product or cross-platform software solutions essentialSolution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including ...

looking for an experienced Senior ServiceNow AI Solution Architect to lead the design, implementation and optimisation of enterprise-scale ServiceNow solutions, combining ITSM, Employee Experience and AI-driven automation . This is a senior architecture role for someone who can work across ServiceNow ITSM, Now Assist, AI Agents/Agentic … Virtual Agent, Employee Center, UI Builder, Performance Analytics and enterprise integrations . Mandatory Skills ServiceNow ITSM/ITSM Pro ServiceNow AI Agents/Agentic AI Strong ServiceNow platform architecture experience Now Assist Virtual Agent IntegrationHub Service Portal/Employee Center UI Builder Performance Analytics Flow Designer Enterprise integrations Key Responsibilities ...

overall contractual relationship including identifying opportunities for mainframe modernisation, hybrid cloud extension, and platform consolidation. Manages critical client issues/incidents via an ITSM based approach. communicating the client's expectations, and ensuring coordination across the Ensono team to deliver. Assesses account performance through Ensono's Client Health Dashboard … relationship as well as exceeding expectations. Establishes and leads operational meetings focused on ITSM governance and SLA adherence. Required Qualifications 8+ years of IT Service Management experience in a client-facing role, with meaningful exposure to mainframe (z/OS) managed service environments. Operational ability in diverse, large-scale, multi ...

Sole National with active DV Clearance Strong experience in IT service delivery, IT operations or client-facing IT roles Strong understanding of IT service management frameworks, ITIL v3 or v4 certification preferred Experience with ITSM tools such as ServiceNow, Jira Service Management or CA Service Desk Excellent communication, stakeholder management ...

Role – L2/L3 Support Engineer, Project & Resource Management COTs Applications Technology – ITIL, ITSM/ticketing tools, CMDB practices Location – Stevenage, UK Business Unit – MFGADM Compensation – Competitive (including bonus) Job Summary We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support across … with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments. Location & Security Requirements Candidates ...

Desk procedures, knowledge articles and operational documentation. Drive improvements across self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM platform, including workflows, reporting and categorisation. Work closely with Cyber Security, Infrastructure, Engineering and wider business stakeholders. Use operational data and trends to identify recurring … Strong people management experience, including performance management, coaching and workload allocation. Strong understanding of Incident, Request, Problem and Major Incident Management. Experience working with ITSM platforms, including queues, workflows, SLAs and reporting. Strong technical understanding of Microsoft 365, Defender, identity and access management, endpoint technologies and networking. Experience managing high ...

reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT … auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools/business units. Collaborate with ...

Service Delivery Analyst - Investment & Wealth Management - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Service Governance, Change Management, CAB, Major Incident Management, Problem Management, Service Requests, Identity & Access Management, Continual Service Improvement, Service-Level Management) Are you an experienced Service Delivery Analyst or IT Service Management professional with ...

accurate before sign-off. Stakeholder & Vendor Management: Facilitate operational sign-offs across Service Desk, Infrastructure, Cybersecurity and Business Units. 5+ years in IT Service Management, with at least 3 years specifically in Service Transition, Release Management or Project Handover. Strong cross-functional facilitation, risk management, conflict resolution and communication skills. … highly preferred. Experience communicating with stakeholders, working to client-defined governance, and coordinating cross-functional teams across delivery, support, and operations. Proficiency with enterprise ITSM tooling (ServiceNow, Jira Service Management, Halo) and knowledge of CI/CD pipeline deployments. Experience working with Service Owners. Experience with ServiceNow. Experience with JIRA. ...

operations, including JML, access requests, provisioning and fulfilment. Manage IAM platforms including IGA, SSO/MFA, Active Directory and Entra ID. Own ITSM processes across incident, problem, change and request management. Drive IAM automation, self-service and workflow improvements. Lead audit, compliance, access recertification and remediation activities. Manage third-party … automation, APIs and self-service workflows. Experience integrating IAM with AD/Entra, REST/SCIM, SAP, databases and Workday. Strong understanding of ITSM, SLAs/SLOs, audit controls and SOX. Experience with privileged access controls and complex directory/tenant environments. Exposure to AWS, Azure or GCP identity ...

operations, including JML, access requests, provisioning and fulfilment. Manage IAM platforms including IGA, SSO/MFA, Active Directory and Entra ID. Own ITSM processes across incident, problem, change and request management. Drive IAM automation, self-service and workflow improvements. Lead audit, compliance, access recertification and remediation activities. Manage third-party … automation, APIs and self-service workflows. Experience integrating IAM with AD/Entra, REST/SCIM, SAP, databases and Workday. Strong understanding of ITSM, SLAs/SLOs, audit controls and SOX. Experience with privileged access controls and complex directory/tenant environments. Exposure to AWS, Azure or GCP identity ...

management processes. ITIL v3 or v4 certification is preferred. You have experience in technology operations spanning infrastructure operations, platform or cloud operations, or IT service management at a senior management or associate director level. You have managed or consolidated multi-domain operational support functions across geographies and time zones. … have familiarity with AWS, Azure, and/or GCP and understand the operational challenges associated with hybrid infrastructure environments. You have experience with IT service management platforms, ideally ServiceNow, across incident, change, and problem management workflows. You have hands-on experience operationalizing automated remediation workflows, self-healing infrastructure patterns ...

service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required UK Sole National with active DV Clearance Extensive cloud administration experience using tools such … cloud-based environment Experience working in a multi-tenant environment Strong problem-solving skills and the ability to take on technical leadership activities ITSM tooling and processes Knowledge of ITIL processes Knowledge of Agile methodologies Scripting for automation, for example PowerShell or Python Previous delivery within a secure or Defence ...

areas of our BAU work. Ship your first systems project and define the roadmap: Take at least one meaningful systems implementation (identity, ITSM, automation platform, or major integration) from scope to live rollout, with documentation and controls a future auditor could follow. And at the same time develop a clear … external auditors Hands-on experience with modern identity platforms (Okta, Entra ID, JumpCloud) — Okta Workflows especially Familiarity with modern IT tooling: FreshService (or similar ITSM), Google Workspace, endpoint security/EDR tooling Understanding of security frameworks such as ISO 27001 — what controls and evidence look like in practice, especially relevant ...

with customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutionsExcellent presentation and reporting skills arising from customer … support infrastructure projects and operations. Regulated Environments – Demonstrated success designing and operating infrastructure in highly regulated, security-conscious environments. Desirable skillsFamiliar with enterprise level ITSM tool, e.g. ServiceNowExperience working across multiple customers with complex IT estatesNextGen monitoring experience would be valuable, e.g. DataDog, NewRelic etcGitHub experienceProject management certifications e.g. Prince2ITIL ...

premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms. Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency. Manage vendor relationships … context. Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific ...

operations, including JML, access requests, provisioning and fulfilment. Manage IAM platforms including IGA, SSO/MFA, Active Directory and Entra ID. Own ITSM processes across incident, problem, change and request management. Drive IAM automation, self-service and workflow improvements. Lead audit, compliance, access recertification and remediation activities. Manage third-party … automation, APIs and self-service workflows. Experience integrating IAM with AD/Entra, REST/SCIM, SAP, databases and Workday. Strong understanding of ITSM, SLAs/SLOs, audit controls and SOX. Experience with privileged access controls and complex directory/tenant environments. Exposure to AWS, Azure or GCP identity ...

Title ServiceNow Data and CMDB Specialist Office Location London, Birmingham and Johannesburg Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows … ownership, authoritative sources and data-quality management. Experience of Power BI, Microsoft Fabric, SQL or another reporting and analytics tool. Good understanding of IT service management and how reliable configuration and service data supports Incident, Problem, Change, Asset and Service Level Management. Experience considering how data quality and governance underpin ...

related field. 3+ years of hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. … Administrator Certified Application Developer Certified Application Specialist (Performance Analytics) Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...

related field. 3+ years of hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. … Administrator Certified Application Developer Certified Application Specialist (Performance Analytics) Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...

primary), Grafana, and SplunkCollect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issuesIntegrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflowsAct as a Monitoring & Observability SME within customer delivery teamsSupport incident … deploying and managing observability platforms including Dynatrace, Grafana, and/or SplunkDeep understanding of telemetry signal analysis and performance monitoringExperience integrating observability tools with ITSM platforms and DevOps toolchainsAbility to troubleshoot complex infrastructure and application issues using monitoring insightsSolid scripting experience (Python, PowerShell) for automation and integrationFamiliarity with cloud platforms ...

Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support … managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity ...