726 to 750 of 882 ITSM Jobs in England

maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards What You Will Have Please note, applicants must have the legal right to work … time of application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship management skills with the ability to build a ‘one team’ mentality ...

experience in the following skills: Strong hands-on ServiceNow development experience. ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory. Strong knowledge of integration architecture, cloud technologies and enterprise platforms. Ability to translate business … development frameworks. Experience delivering enterprise-scale ServiceNow implementations. Strong understanding of platform architecture and integration patterns. Excellent stakeholder management and communication skills. Expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM) is desirable. Experience with AIOps, Now Assist, Agentic AI, and related business process transformation ...

What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

contributing to cost optimisation, business cases, and risk assessments across cloud and hybrid environments. Service-focused mindset is required, with knowledge of IT service management, clear communication and documentation, effective incident and problem support, and continuous improvement of platforms and services in line with Cloud-First and automation-led objectives. … Knowledge of networking, security, and OS fundamentals (Windows/Linux). Experience operating in ISO 27001 or similar regulated environments. Experience integrating with ITSM platforms (e.g., ServiceNow) and aligning with ITIL processes. Understanding of business and application impact of infrastructure decisions Working knowledge of security, architecture, and vendor/commercial ...

maps, Standard Operating Procedures (SOPs) and RACI matrices. - Define transition governance gates, risk registers and compliance checkpoints. - Align transition processes with ServiceNow, CMDB and ITSM workflows. - Coordinate stakeholders, incoming suppliers and incumbent service providers. - Ensure transition processes meet security, accreditation and operational requirements. - Identify transition risks, dependencies and operational readiness … environments. - Advanced process mapping and modelling skills, including BPMN. - Experience developing SOPs, RACI matrices and operational governance frameworks. - Strong understanding of ServiceNow, CMDB and ITSM process integration. - Experience defining Operational Acceptance Testing and service handover requirements. - Knowledge of security governance, risk management and compliance frameworks. - Strong stakeholder engagement, supplier coordination ...

monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes.* Support in-house applications while ensuring policy alignment.* Balance project delivery with support duties … Computer Science, Computer Engineering, Information Systems, or related field.* 5+ years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash, Python, Perl ...

Defender and other security tools to monitor, investigate and remediate security risks. Working knowledge of change, problem and incident management processes within an IT service management environment. Ability to assess, document and manage security and operational risks, taking ownership of remediation activities where required. Experience working with third-party suppliers … levels. Strong written and verbal communication skills, with the ability to document findings, recommendations and remediation activities clearly. Relevant cyber security, Microsoft or IT service management certifications, or equivalent demonstrable experience in a related role. CMS believes that a diverse and inclusive workforce enriches and is integral to the success ...

Requirements Significant experience operating as a ServiceNow Architect or Lead Developer with proven hands-on ServiceNow experience Experience delivering multiple ServiceNow modules including ITSM, ITOM, HRSD, SecOps, GRC/IRM and SPM . Strong expertise across: ServiceNow scripting (Client & Server-side) Flow Designer IntegrationHub Service Portal/Employee Center Automated … communication and stakeholder management skills. Comfortable operating within complex, regulated organisations. Desirable ServiceNow Certified Technical Architect (CTA) or working towards CTA Multiple CIS certifications (ITSM, ITOM, HRSD, SecOps, GRC) Knowledge of DevOps and CI/CD practices #ServiceNow #ServiceNowArchitect #ServiceNowCTA #ServiceNowJobs #ITOM #ITSM #HRSD #SecOps #GRC #OutsideIR35 #LondonContract #ContractJobs Reasonable ...

continual improvement across processes, tooling and governance. For more information, download a copy of the job description. Essential criteria Experience in Change Management, IT Service Management or IT Operations roles Strong working knowledge of ITIL Change Management practices Experience managing Change Advisory Board (CAB) or change governance processes Experience using … IT service management (ITSM) tools and change workflows Demonstrable experience managing risk, prioritisation and competing demands in a change environment More about you You'll be organised and confident leading structured governance processes, with the ability to manage multiple changes while maintaining control and quality. You're comfortable working with ...

Global Manager, Network Operations & Delivery Date: Oct 15, 2026 Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products ...

architecture principles and business priorities. You will provide architectural guidance across the ServiceNow ecosystem, shaping design standards and supporting technical decisions across capabilities including ITSM, ITOM, CMDB, ITAM, SPM, App Engine and integrations. Working collaboratively with platform, engineering, delivery, product and enterprise architecture teams, you will translate strategic requirements into … product-oriented ways of working. Experience contributing to architecture governance forums, design authorities or architecture review boards. Experience with ServiceNow capabilities such as ITSM, ITOM, CMDB, ITAM, SPM, App Engine, Visibility or Discovery. What makes this role compelling You will have the opportunity to influence the long‐term direction ...

architecture principles and business priorities. You will provide architectural guidance across the ServiceNow ecosystem, shaping design standards and supporting technical decisions across capabilities including ITSM, ITOM, CMDB, ITAM, SPM, App Engine and integrations. Working collaboratively with platform, engineering, delivery, product and enterprise architecture teams, you will translate strategic requirements into … product-oriented ways of working. Experience contributing to architecture governance forums, design authorities or architecture review boards. Experience with ServiceNow capabilities such as ITSM, ITOM, CMDB, ITAM, SPM, App Engine, Visibility or Discovery. What makes this role compelling You will have the opportunity to influence the long‐term direction ...

architecture principles and business priorities. You will provide architectural guidance across the ServiceNow ecosystem, shaping design standards and supporting technical decisions across capabilities including ITSM, ITOM, CMDB, ITAM, SPM, App Engine and integrations. Working collaboratively with platform, engineering, delivery, product and enterprise architecture teams, you will translate strategic requirements into … product-oriented ways of working. Experience contributing to architecture governance forums, design authorities or architecture review boards. Experience with ServiceNow capabilities such as ITSM, ITOM, CMDB, ITAM, SPM, App Engine, Visibility or Discovery. What makes this role compelling You will have the opportunity to influence the long‐term direction ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing, configuring … Company pension, private healthcare and life insurance Education and training opportunities Experience required: Previous experience implementing, configuring or supporting HaloITSM Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating these into technical and process solutions Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations ...

power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow. About the role As an ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical … always be clear about role expectations. What you must have to be considered 8+ years' experience as a Business Analyst or Consultant within IT Service Management environments Strong knowledge of ITIL processes and service management best practices Experience delivering ITSM transformation, service redesign or operating-model change programmes Experience working ...

power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow. About the role As an ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical … always be clear about role expectations. What you must have to be considered 8+ years' experience as a Business Analyst or Consultant within IT Service Management environments Strong knowledge of ITIL processes and service management best practices Experience delivering ITSM transformation, service redesign or operating-model change programmes Experience working ...

translate business requirements into scalable technical solutions Active ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist – IT Service Management (CIS-ITSM) Strong understanding of Software Development Life Cycle (SDLC) and IT Infrastructure Library (ITIL) practices Deep knowledge of ServiceNow architecture, data and security models … resource allocation and project planning to deliver complex initiatives within defined timelines Familiarity with additional ServiceNow modules or certifications beyond CSA, CAD, and CIS-ITSM Demonstrated ability to drive cross-functional collaboration across engineering, product, and business stakeholder teams #J-18808-Ljbffr ...

demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value ...

Halo ITSM Consultant Reading (Hybrid) £70,000 - £85,000 + Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational … customer-facing role, you will work closely with clients to understand their service management requirements, configure tailored HaloITSM solutions and provide expert guidance on ITSM best practices. You will collaborate with project teams, technical specialists and stakeholders to ensure successful delivery and long-term adoption. The ideal candidate will have ...

Halo ITSM Consultant Reading (Hybrid) £70,000 - £85,000 + Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational … customer-facing role, you will work closely with clients to understand their service management requirements, configure tailored HaloITSM solutions and provide expert guidance on ITSM best practices. You will collaborate with project teams, technical specialists and stakeholders to ensure successful delivery and long-term adoption. The ideal candidate will have ...

will monitor services, coordinate incidents, drive change enablement and manage access controls to ensure high availability. You should have ITIL knowledge, experience with ITSM tools like ServiceNow or Jira, and a background in IT or engineering. SC clearance or the ability to obtain it is essential for this role. #J ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

business systems, application support, or integration engineering teams in a complex multi-site organisation . Strong understanding of application lifecycle management, IT service management (ITSM), operational acceptance, and supplier governance . Proven track record of managing supplier contracts, vendor selections, due diligence, and software cost management . Ability to communicate ...

Tektora Limited are seeking DV-cleared Senior ITSM Engineers for a contract role supporting a leading Defence and National Security IT provider. You will contribute to the digital transformation by installing, configuring and customising ITSM tooling in secure, large-scale environments. The role covers cloud, on-premises and hybrid delivery … reporting into the Senior ITSM Tooling Architect, and requires strong experience with ITSM tooling suites and ITIL/eTOM processes within security-regulated #J-18808-Ljbffr ...

lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high‐priority incidents across … projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with ...