76 to 100 of 437 ITSM Jobs in England

similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows ...

environments. Strong understanding of enterprise architecture, cloud technologies, and service integration. Experience designing secure, highly available, and scalable IT services. Excellent knowledge of IT service management frameworks such as ITIL and architecture frameworks including TOGAF . Strong stakeholder management, communication, and problem-solving skills. Experience working within secure or government ...

Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). ...

Hands on approach with ability to troubleshoot and support users directly Strong stakeholder engagement and communication skills Experience working with service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge ...

business environment Microsoft technologies including Windows, Microsoft 365 and Active Directory User administration and troubleshooting within Microsoft environments Hardware setup, configuration and support IT service management tools and ticketing systems Working to SLAs and managing priorities effectively Experience with Microsoft Intune, device management or ERP systems would be advantageous ...

Knowledge of identity and access management principles. Experience supporting Windows and Apple hardware environments. Familiarity with mobile device management (MDM) platforms. Experience using IT service management or ticketing systems. Experience creating and maintaining technical documentation. Confidence using AI tools to improve productivity and support operational processes. Strong communication skills with ...

technical issues, and contributing to the wider IT strategy. Key responsibilities Provide IT support on-site and remotely, logging and resolving incidents through the ITSM system Support hardware, servers, networking equipment and cloud platforms Image, configure and deploy desktop, laptop and mobile devices Monitor backups and keep systems patched ...

where appropriate Carry out routine tasks such as password resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues ...

Lead and manage technical and operational teams responsible for the ongoing delivery and support of enterprise software in the public cloud. Customer Escalations and ITSM - Manage escalations, both customer-facing and internally, to drive timely and satisfactory resolutions. Ensure all applicable security policies and processes are followed to support ...

Proven experience in a ServiceNow consulting, architecture, pre-sales, or solution design role. Strong understanding of the ServiceNow platform and its key modules, including ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, and App Engine. Experience leading solution design activities for complex digital transformation programmes. Demonstrable experience supporting bids ...

activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop and execute strategic ...

jobs/processes, and supporting application runtime environments. Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard‐based production support. Experience with ITSM tools such as ServiceNow, Jira, or similar platforms. Ability to analyze application, infrastructure, and integration issues across distributed systems. Experience supporting applications in cloud ...

stay up to date with industry developments. Essential Skills & Experience Good knowledge of computer hardware, Windows operating systems, and networking. Experience using IT service management or helpdesk ticketing systems. Strong documentation skills using Microsoft Office. Excellent communication and customer service skills. Ability to troubleshoot technical issues independently and methodically. Strong ...

Application Support, Application Operations or Platform Support role. Experience managing Incidents, Problems and Changes in a structured environment. Experience using ServiceNow or similar ITSM tooling. Strong troubleshooting and problem-solving skills. Experience supporting business-critical applications. Ability to work effectively with technical teams and business stakeholders. Experience carrying out testing ...

Technology domain, covering the following key portfolios: Branch, GCIB, Data, Finance, Compliance and Financial Crime, Risk, Digital Engineering Service (including Infrastructure and IT Service Management), Tech Other, and Cyber Security. These portfolios are overseen by the Regional Portfolio Committee.The Cyber Portfolio delivers projects to meet IT Risk & Cyber security strategies ...

with BeyondTrust EPM, CyberArk, or Delinea. Scripting skills in PowerShell or Python. Experience securing privileged access to databases (SQL Server, Oracle). Familiarity with ITSM/change control processes. Previous work within public sector or critical national infrastructure. Understanding of OT/ICS environments. PAM Specialist - £410P/D (Inside ...

Technology domain, covering the following key portfolios: Branch, GCIB, Data, Finance, Compliance and Financial Crime, Risk, Digital Engineering Service (including Infrastructure and IT Service Management), Tech Other, and Cyber Security. These portfolios are overseen by the Regional Portfolio Committee.This role sits within the Tech In Line PMO and primarily supports ...

infrastructure. PowerShell scripting or automation experience. Knowledge of backup technologies such as Veeam or Commvault. ITIL awareness or experience working within IT Service Management frameworks. What's on Offer Initial 6-month contract with potential extension. Opportunity to work on critical enterprise infrastructure within a leading global investment manager. Collaborative ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

design reviews Network & Boundary Security - Checkpoint, Palo Alto, Fortinet, Cisco, Juniper, F5, Zscaler, NSX-T, SD-WAN, encrypted WAN, DMZ, NAC ServiceNow & M365 Architecture - ITSM, ITOM, CSM, EAM, SharePoint Online, Purview, Entra, Sentinel, Defender, Power Platform, CoPilot Container & DevSecOps - Kubernetes (EKS, Tanzu), Terraform, Ansible, CI/CD security, image scanning ...

support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user ...

support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

producing artifacts such as self-service guidance, knowledge articles and data-driven reporting. Accountabilities and responsibilities: Plan and manage own workload using the IT Service Management tool and guidance from peers/management, ensuring all reasonable efforts are made to work within agreed operational and service level agreements, escalating where ...

support procedures and knowledge articles while applying logical problem-solving skills to more complex issues. Accurately record, manage and update incidents through the IT Service Management system. Work within agreed service levels and performance targets, ensuring timely resolution of issues. Collaborate with colleagues across the wider IT function to deliver ...