751 to 775 of 884 ITSM Jobs in England

lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high‐priority incidents across … projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

IT Service Management (ITSM) solution sales. Dit is een geweldige kans om aan de slag te gaan bij een wereldwijde leider in IT Service Management en een belangrijke rol te spelen in het uitbreiden van onze aanwezigheid in het ITSM-landschap. Dit is een hybride rol met een gelijke focus … afsluiting en overdracht Accountbeheer Ontwikkelen en uitbreiden van bestaande klantrelaties, identificeren van upsell- en cross-sellmogelijkheden Optreden als vertrouwenspersoon voor klanten tijdens hun ITSM-verbetertraject Onderhouden van regelmatige accountbeoordelingen en ondersteunen van langdurig klantsucces Nauw samenwerken met leveringsteams om een succesvolle uitvoering te garanderen en verdere mogelijkheden te identificeren Extra ...

accountability. Establish a transparent process for analytics requests, including intake, prioritization, and delivery, with clear service levels and stakeholder communication. Collaborate with SIAM and ITSM teams to define KPIs, standardize definitions, and implement data-quality controls for service performance and team compliance. Drive adoption of best practices and continuous improvement … technology operations. Strong skills in stakeholder engagement, data governance, demand management, executive communication, KPI design, data quality, compliance reporting, and vendor management. Familiarity with ITSM data and tools, including Microsoft Power BI and Databricks. Knowledge of ITIL service-performance frameworks, data-product management, and data governance. Experience leveraging compliance ...

critical services across multiple regions and time zones. Take ownership of service performance, including major incident, problem and change management. Establish and maintain consistent ITSM processes, service governance, SLAs and operational reporting. Drive continuous improvement across service management functions, identifying opportunities to improve performance, efficiency and customer experience. Manage relationships … executive-level reporting. Provide leadership and direction during critical incidents, ensuring effective communication and timely resolution. Essential Skills & Experience 10+ years' experience in IT Service Management, including at least 3 years in a senior leadership position such as Head of Service Management, Head of Service Operations or Service Delivery Director. ...

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows. This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. Candidates should have ...

Work effectively with vendors and suppliers, particularly ServiceNow, to maximise service value and resolve platform-related issues Contribute to the continuous improvement of IT service management processes and operational practices Key performance indicators: Business engagement and stakeholder satisfaction metrics Achievement of IT service management KPIs, including Incident, Service Request, Problem ...

core collaboration tools: Jira, Notion, Zoom, Slack, and other software in the estate Log, triage and resolve tickets via Freshservice (or equivalent multi-service ITSM platform), maintaining SLA adherence Create and maintain process documentation, knowledge base articles and self-serve guides Identify opportunities for automation and process innovation to reduce … device fleets via Intune Excellent hands-on break-fix knowledge for Apple and Windows hardware 2+ years managing tickets through a multi-service ITSM platform (Freshservice experience preferred) Strong communication skills; comfortable educating non-technical users Experience supporting AV/meeting room technology A proactive mindset toward documentation and automation ...

About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have ...

Coordinate remediation ownership across internal teams, managed service providers and third-party stakeholders. Raise, maintain and track vulnerability remediation tickets using Remedy or equivalent ITSM tools. Investigate unidentified asset ownership and resolve coverage gaps. Monitor remediation progress and maintain a clear audit trail of actions and communications. Escalate overdue vulnerabilities … Cyber Essentials Plus requirements and vulnerability governance processes. Experience utilising CMDB platforms and asset inventories to validate coverage and identify ownership. Knowledge of ITSM and ticketing tools, ideally Remedy. Experience creating and maintaining Splunk dashboards and security reporting. Desired Skills Experience working within Defence, Government or other highly regulated environments. ...

Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)Web Technologies (XML, HTML, JavaScript, Web Services, etc.)Where purpose meets career:Lead with Impact: Take … including technical and customer facing.Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.ServiceNow Certifications in all areas are highly desirable.Experience ...

Responsibilities: Leadership: Manage two Service Desk Engineers, covering workloads, ticket allocation and performance, and help recruit and onboard a new Entry Level Analyst. ITSM: Manage and improve the ITSM ticketing system, ensuring SLAs are met and adhered to. Escalation: Act as the final escalation point for complex incidents … premise support alongside the team. Tech Stack and Experience Required: Leadership: Proven experience managing a small service desk team in a structured environment. ITSM: Hands on experience managing a ticketing system and ensuring SLA adherence. Experience of setting one up is a real plus. Core Microsoft: Active Directory, Office ...

community engagement. We are looking for experience in the following skills: ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory Strong knowledge of integration architecture, cloud technologies and enterprise platforms. Experience leading large-scale … programmes. Ability to translate business outcomes into scalable technical solutions. Excellent client-facing, presentation and leadership skills. Strong pre-sales experience with expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM). Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Advancing People ...

will act as the technical authority and primary escalation point, overseeing complex incidents, production issues, technical designs and platform enhancements across SAM Pro, HRSD, ITSM, IRM and SecOps.You will also play a key role in ensuring software licensing compliance, maintaining platform stability and providing technical oversight of offshore delivery teams.Mantory … RequirementsValid SC Security Clearance.Extensive ServiceNow SAM Pro production support experienceMajor incident leadership experience.Technical design authority experience.HRSD/ITSM platform support experience.Offshore team leadership experience.Essential Skills & ExperienceExtensive hands-on experience with ServiceNow SAM Pro, particularly within enterprise production support environments.Strong experience managing major incidents, including P1/P2 escalations and root ...

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Manchester, UK - Mobile England | Job-ID: 220830 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Within ...

will act as the technical authority and primary escalation point, overseeing complex incidents, production issues, technical designs and platform enhancements across SAM Pro, HRSD, ITSM, IRM and SecOps. You will also play a key role in ensuring software licensing compliance, maintaining platform stability and providing technical oversight of offshore delivery … teams. Mantory Requirements Valid SC Security Clearance. Extensive ServiceNow SAM Pro production support experience Major incident leadership experience. Technical design authority experience. HRSD/ITSM platform support experience. Offshore team leadership experience. Essential Skills & Experience Extensive hands‐on experience with ServiceNow SAM Pro , particularly within enterprise production support environments. Strong ...

Location: GBR - CC Manchester, GBR - Mobile Eng | Job-ID: 220826 | Contract type: Standard | Business Unit: Customer Success & Service DeliveryLife on the teamAs a Lead Delivery Manager within Computacenter you will be accountable for leading and ...

scalable business operations across the Group. The Enterprise Applications Associate will focus primarily on supporting the administration and day-to-day operation of our ITSM platform, Ivanti Service Manager, and its associated capabilities. The role will also assist with functional and technical support across the wider Enterprise Applications portfolio, helping … core modules, navigation and typical service management processes. Experience with supporting applications such as Workday, Salesforce, SAP Concur, DocuSign would be beneficial. Understanding of ITSM concepts and ITIL-aligned practices, with the ability to apply structured incident, request, problem, change and knowledge processes. Strong analytical and troubleshooting skills, with ...

SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange ...

business goals, such as service resilience, regulatory compliance and operating model transformation, into a clear programme roadmap, working with architects to shape solutions across ITSM, ITOM, HRSD, CSM, SecOps, IRM and the wider Now PlatformDeliver solutions that support regulatory and risk requirements such as DORA, operational resilience, third-party risk … another regulated environment, with an understanding of regulatory, risk and control expectationsStrong working knowledge of the Now Platform and several core products, such as ITSM, ITOM, HRSD, CSM or IRMA track record of managing multi-million-pound programmes, including budgets, margin and commercial changeConfidence engaging and influencing senior client stakeholders ...

business goals, such as service resilience, regulatory compliance and operating model transformation, into a clear programme roadmap, working with architects to shape solutions across ITSM, ITOM, HRSD, CSM, SecOps, IRM and the wider Now PlatformDeliver solutions that support regulatory and risk requirements such as DORA, operational resilience, third-party risk … another regulated environment, with an understanding of regulatory, risk and control expectationsStrong working knowledge of the Now Platform and several core products, such as ITSM, ITOM, HRSD, CSM or IRMA track record of managing multi-million-pound programmes, including budgets, margin and commercial changeConfidence engaging and influencing senior client stakeholders ...

handover. Facilitate structured knowledge transfer and handover documentation from Construction, Network, and Compute teams to local Operations teams. Confirm monitoring, ticketing, and ITSM processes are validated and operating before a site is handed to local Operations. Act as an escalation point for local Operations teams during the early post-handover … deployment and cutover processes, and compute/hardware deployment lifecycles. Knowledge of Layer 1 network infrastructure, including fiber, copper, optics, and transceivers. Familiarity with ITSM tooling, ticketing systems, and monitoring platforms used by local Operations teams. Influence & Communication Strong stakeholder management skills, with the ability to influence and align Construction ...

seeking an experienced and innovative ITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform. In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational requirements into secure … sustainable service-management solutions. You will configure and optimise workflows, automation, service catalogues, dashboards, reports and service-level agreements across a wide range of ITSM disciplines, including incident, problem, change, asset, configuration and service request management. You will also support critical integrations with technologies such as Entra ID, LDAP, monitoring ...

work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning **customer service, IT Service Management (ITSM), and HR service** to unify service delivery across every department on a single intelligent platform. With the industry's fastest-growing AI adoption rate — agentic ...