751 to 775 of 903 ITSM Jobs in England

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...

ensuring issues are resolved effectively. Reviewing Service Desk data to identify trends, recurring issues and opportunities for improvement. Developing and implementing SOPs, workflows and ITSM processes. Driving improvements around incident, request, problem and change management. Ensuring consistent processes and standards are followed across the Service Desk. Coaching and mentoring team … support team. You'll ideally have experience with: Managing or leading an IT Service Desk/IT Support team. Working within an ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching ...

meet agreed standards to the Configuration Manager Assist with maintaining Configuration Management documentation Essential Skills & Experience Previous experience working in an IT administration, IT Service Management or ServiceNow environment Good understanding of data quality and record management Strong Microsoft Excel skills Excellent attention to detail Good organisational and administration skills … ServiceNow CMDB Understanding of Configuration Items and basic CI relationships Familiarity with Services and Service Offerings within ServiceNow Basic understanding of ITIL or IT Service Management Experience with data cleansing, data validation or administration projects Previous experience working within a large IT environment ECS Recruitment Group Ltd is acting ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

secure enterprise environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides … User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps You'll be responsible ...

SVGC Limited is seeking an IT Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires UKSV SC clearance eligibility … ITIL v4 Foundation, and experience with ITSM tools such as Jira Service Management. Remote with occasional travel to Milton Keynes is expected, 37 hours weekly. #J-18808-Ljbffr ...

operating as a senior people manager. Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments. Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth … services, infrastructure, and dependencies. Deep hands‐on experience with Jira Service Management, including: JSM Assets/CSDM‐aligned service modeling Integrations with ITSM (incident, change, problem, request) ITOM (discovery, event management), ITAM, observability, and cloud platforms Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API‐based ...

help clients turn complex service challenges into practical improvements that create lasting business value. As a IT Service Management (ITSM) Consultant, you’ll work with clients to analyse problems, uncover opportunities and shape solutions that improve how technology services support their organisations. You’ll take ownership of analysis and recommendations ...

through to resolution, providing regular updates and supporting post-incident reviews. Ensure all incidents and service requests are accurately recorded and maintained within the ITSM tool to support reporting and trend analysis. Manage maintenance activities, ensuring work is completed within agreed timescales and properly documented. Collaborate with internal and external … Requirements: Current DV clearance and the ability to work within a highly regulated defence and security environment. Experience in service delivery management, IT service management or a similar customer-facing operational role. Strong understanding of incident, request, problem, change and configuration management processes. Experience using ITSM tools to record, monitor ...

Service**.## Required Skills and Qualifications* Demonstrated success in quota-carrying, technology solution-based direct sales* Proven experience working with **Contact Centre**, **Field Service**, **ITSM**, **HR Service**, or **Service Engagement** software* **Account Planning**: Ability to build and execute account plans to retain and grow ACV with existing customers, with … hypotheses* **Solutioning**: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities* **Customer Communication**: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack ...

IT Service Analyst Our new IT Service Analyst , you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2 . Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and ServiceNow administration, you'll help … review of supplier performance against agreed service levels and elevate any concerns where appropriate. What you'll have Experience working within an IT Service Management, IT Operations or IT Support environment. Experience using ITSM tooling, ideally ServiceNow. A good understanding of IT Service Management processes including Incident, Problem and Service ...

service transition activities including knowledge transfer, support-team enablement, communications, operational handover and early-life support. Required Skills and Experience: Practical experience in IT service management, service design & introduction, service transition, service delivery or IT operations ideally in a regulated, risk-managed or audit-controlled environment. Demonstrable experience creating Service … skills, with the ability to make complex service arrangements clear and actionable."Nice To Have" Skills and Experience: Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities! Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health ...

users throughout the full lifecycle and responding to status enquiries when appropriate.o Be responsible for managing own workflow through the department using the IT Service Management tool, ensuring incidents and Service Requests are resolved within the agreed SLA. About us Royal Surrey is a compassionate and collaborative acute and community … experience Desirable Qualification in Customer Service/telephone training Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification ITIL Foundation Certificate in IT Service Management Knowledge Essential Min 1 year experience of working on an IT Service Desk or similar technical support environment Experience of operating within Service Level ...

IT Support Technician Manufacturing Leek Monday - Friday Salary negotiable depending on experience Jelly Technical are recruiting for a leading manufacturing business based in Leek who are looking for a dedicated IT Support & Systems Technician to ...

Skills Strong experience in IT Service Transition/Service Management . Experience working as a Service Transition Lead, AIS Lead, Transition Manager, or IT Service Management Lead . Strong knowledge of ITIL/IT Service Management processes . Experience managing end-to-end service transition and Go-Live readiness . ...

workforce. Required Skills and Qualifications Demonstrated success in quota‐carrying, technology solution‐based direct sales Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software Account Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, focusing on upsell … hypotheses Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack—including customer service, ITSM, and HR service capabilities Customer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack ...

Retain a detailed knowledge of the Trust applications which are supported by the Ordercomms Support team. Implement, adjust and adhere to IT Service Management (ITSM) e.g. ITIL based practices specifically in the areas of incident, problem, release and change management. Ensure the Management of the day to day duties entailing … System Management, System Security and Access Control is maintained. Manage the ITSM application support queue (IT service desk call logging system). Take an active role in the Change and Problem Management processes. Liaise with suppliers for the turnaround and resolution of any support queries raised ensuring they are logged ...

Change, and Asset Management, you'll become the recognised expert for Configuration Management and help establish it as a critical component of the wider ITSM framework. Key Responsibilities Oversee the deployment and ongoing development of a new CMDB platform. Design and maintain configuration models, CI structures, attributes, classifications, and service … stakeholders. Deliver insightful reporting, KPI dashboards, and performance metrics to support decision-making at leadership level. Skills & Experience Required Experience within Configuration Management, IT Service Management, or IT Asset Management environments. Demonstrable success in implementing, enhancing, or governing CMDB capabilities. Strong knowledge of ITIL Configuration Management and its interaction with ...

ability todrive best practices while delivering scalable, high-quality solutions. Key Responsibilities Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice recommendations … Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. ...

will have hands‐on experience delivering ServiceNow solutions in telecom BSS/OSS/Network environments, with deep expertise in CSDM, CMDB, TNI, CSM, ITSM, ITOM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage. This role requires a combination of technical … role will focus on hands‐on ServiceNow configuration and development. The Architect will configure and develop ServiceNow applications across CSM (Customer Service Management), ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB, TNI/Telco extensions, and IntegrationHub. They will implement custom workflows, business rules, client scripts, UI policies, and automation ...

contributing to cost optimisation, business cases, and risk assessments across cloud and hybrid environments. Service-focused mindset is required, with knowledge of IT service management, clear communication and documentation, effective incident and problem support, and continuous improvement of platforms and services in line with Cloud-First and automation-led objectives. … Knowledge of networking, security, and OS fundamentals (Windows/Linux). Experience operating in ISO 27001 or similar regulated environments. Experience integrating with ITSM platforms (e.g., ServiceNow) and aligning with ITIL processes. Understanding of business and application impact of infrastructure decisions Working knowledge of security, architecture, and vendor/commercial ...

trends, risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills A continuous … improvement. Proficient in utilizing data and insights to drive operational enhancements and stakeholder engagement in regulated sectors. Highest-signal resume keywords Leadership Experience IT Service Management Incident Management Data Analysis Stakeholder Management ATS Optimization Keywords Hard Skills Incident Management Problem Management Change Management Service Level Agreements (SLAs) Key Performance Indicators ...

hardware lifecycle end to end procurement, deployment and secure decommissioning and pick up BAU tickets alongside the wider team within an ITIL/ITSM framework. Automate routine infrastructure tasks using scripting (PowerShell, Python or similar) and APIs, and contribute to our Cyber Essentials Plus and Cyber Assurance L2 compliance … full-disk encryption, BYOD/MDM controls and device compliance, comfortable enforcing standards set by a dedicated security function. Comfortable working within ITIL/ITSM change control, genuinely hands on with BAU support and hardware lifecycle management. Clear communicator, confident explaining technical decisions to both specialists and non-technical stakeholders ...

Job Title: Deputy Head of Digital Assurance Agency: South London and Maudsley NHS Foundation Trust Location: London, United Kingdom Salary/Rate: 66,274 to 73,496 £/Year As a member of the Digital ...