776 to 800 of 884 ITSM Jobs in England

seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive automation … technology functions. Partner with stakeholders across the business to continuously enhance service quality, efficiency, and user experience. Profile Essential 5+ years' experience in IT Service Management or IT Operations. Hands-on ownership of an enterprise ITSM platform (Ivanti, ServiceNow, or equivalent). Proven ownership of IT support services across multiple ...

seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive automation … technology functions. Partner with stakeholders across the business to continuously enhance service quality, efficiency, and user experience. Profile Essential 3+ years' experience in IT Service Management or IT Service Desk. Hands-on ownership of an enterprise ITSM platform (Ivanti, ServiceNow, or equivalent). Proven ownership of IT support services across ...

seeking an experienced and innovative ITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform. In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational requirements into secure … sustainable service-management solutions. You will configure and optimise workflows, automation, service catalogues, dashboards, reports and service-level agreements across a wide range of ITSM disciplines, including incident, problem, change, asset, configuration and service request management. You will also support critical integrations with technologies such as Entra ID, LDAP, monitoring ...

seeking an experienced and innovative ITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform. In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational requirements into secure … sustainable service-management solutions. You will configure and optimise workflows, automation, service catalogues, dashboards, reports and service-level agreements across a wide range of ITSM disciplines, including incident, problem, change, asset, configuration and service request management. You will also support critical integrations with technologies such as Entra ID, LDAP, monitoring ...

delivery and continual improvement—ensuring IT services align with business goals and drive value. The role requires ITIL certifications, SIAM expertise, and hands-on ITSM tool experience, with a focus on CMDB and service catalogue design. #J-18808-Ljbffr ...

IT support operations across international offices, including London and APAC. This hands-on, technical lead role will involve operational support leadership and ITSM governance oversight. Candidates should have over 7 years in IT support operations, including leadership experience, strong ITIL practices, and hands-on ServiceNow experience. The position requires effective ...

Sales Executive (IT Service Management) Reading - Hybrid (3 On-site, 2 WFH) £40,000 - £50,000 + Commission + Benefits Are you an experienced IT Service Management sales professional looking to join a global leader where you can take ownership of both new business development and account growth, build long … ITSM solution sales Minimum 3 years' B2B sales experience Strong new business development and account management experience Knowledge of ITIL, SIAM or wider IT Service Management frameworks Excellent communication, negotiation and stakeholder management skills Self-motivated, commercially focused and results-driven Reference Number: BBBH(phone number removed) Rise Technical Recruitment ...

operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity. Key Responsibilities Lead the IT Support function, including Service Desk, Incident, Problem and Asset Management. Take ownership of service delivery, operational performance, customer relationships … escalations. Drive improvements across ITSM processes, governance and service management maturity. Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity. Support the rollout of a new ITSM platform, helping shape processes, adoption and operational readiness. Build strong stakeholder relationships and improve customer experience across the organisation. Essential ...

Version 1 is seeking an ITSM Process Controller to manage ITIL-aligned processes within Jira Service Management for the DESNZ project. This hybrid role is delivered from within the United Kingdom with occasional travel to London and requires eligibility for Security Clearance. You will oversee incident, request, change, CMDB ...

IT Operations Manager. This role leads the Infrastructure function during a period of transition, focusing on operational security, resilience, and supplier performance while embedding ITSM practices. You'll support major Microsoft-based platform rollouts, including Dynamics 365 CRM and a Microsoft Fabric data platform. Key Responsibilities Lead the Infrastructure function … manage third-party suppliers. Drive security certification roadmaps (e.g., Cyber Essentials Plus). Improve ITSM maturity and service accountability. Ensure stability of cloud and on-prem infrastructure within a Microsoft ecosystem. Qualifications Proven technical leadership in infrastructure and L3 support. Knowledge of Microsoft cloud technologies (Azure, Microsoft 365). Experience ...

IT Operations Manager. This role leads the Infrastructure function during a period of transition, focusing on operational security, resilience, and supplier performance while embedding ITSM practices. You'll support major Microsoft-based platform rollouts, including Dynamics 365 CRM and a Microsoft Fabric data platform.Key Responsibilities:Lead the Infrastructure function … manage third-party suppliers.Drive security certification roadmaps (e.g., Cyber Essentials Plus).Improve ITSM maturity and service accountability.Ensure stability of cloud and on-prem infrastructure within a Microsoft ecosystem.Qualifications:Proven technical leadership in infrastructure and L3 support.Knowledge of Microsoft cloud technologies (Azure, Microsoft 365).Experience with ITIL 4/ITSM best ...

accountability of assets across different security classifications Reporting on asset and service design performance to senior stakeholders What we're looking for Substantial IT service management experience in a large, complex environment A strong track record in service design, service transition or both Hands-on experience of IT asset management … including hardware, software licensing and CMDB Experience of ITSM tooling such as ServiceNow or similar Good supplier and contract management experience The confidence to bring order to a complex estate and influence stakeholders at all levels ITIL v4 Foundation as a minimum Desirable Higher-level ITIL v4 or an IT ...

Catalogue Management Practice. Ensuring a clear, consistent view of IT services and how they are requested, consumed, supported and managed. Operating within the retained ITSM team in a hybrid SIAM model, you'll ensure the service catalogue is clearly defined, consistently governed, aligned to CSDM and easy for colleagues … catalogue structures, service offerings, ownership, relationships and lifecycle information are accurate. Provide governance and assurance over catalogue quality, request management, data standards and supporting ITSM tooling. Identify opportunities for simplification, standardisation, automation and continual improvement. Work collaboratively with the SIAM team, service management, service providers and suppliers to drive catalogue ...

working across global IT services. Lead continual service improvement , identifying inefficiencies, recurring issues and opportunities to simplify, standardise or automate. Own key IT service management processes , with particular responsibility for problem management, root cause analysis and reducing repeat incidents. Drive operational governance , using service data to highlight performance, risk, control … culture of ownership and improvement , coaching teams and partners to adopt effective service management practices. Qualifications ITIL 4 Foundation or higher. Experience managing IT service management processes and continuousimprovement. Experience working with outsourced or multi-sourced service providers. Strong governance, facilitation and action-management capability. Strong analytical skills, with ...

anywhere, including the UK, with virtual onboarding and interviews. We seek a Sr. Partner Solutions Architect to grow our service management partner ecosystem, enable ITSM/ESM practices, and drive Jira Service Management adoption across partners in a global context. The role combines pre-sales, delivery, and thought leadership, requiring ...

vWAN). Strong knowledge of static and dynamic routing. Experience applying industry best practice, with knowledge of ISO 20000 (IT Service Management) and ITSM principles. Experience authoring technical design documents and service artefacts. #J-18808-Ljbffr ...

People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strong understanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach and develop … technical support colleagues. Experience using IT service management tools to oversee incidents, workloads and service performance. Experience supporting a range of business functions and stakeholders, including leading service review meetings. More about you You are an experienced IT support leader who can balance competing priorities and is committed to helping ...

Places for People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strongunderstanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach … develop technical support colleagues. Experience using IT service management tools to oversee incidents, workloads and service performance. Experience supporting a range of business functions and stakeholders, including leading service review meetings. More about you You are an experienced IT support leader who can balance competing priorities and is committed ...

Senior IT Systems Administrator (Linux & HPC)KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture ...

Job Description - Service Assurance Specialist – Connected Crew & Optimised Flying (17484) We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re ...

Account Executive - Cloud Service Providers This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise ...

About the Role We are seeking a hands‐on ServiceNow Developer to build, integrate and support telecom solutions across TSM, TSOM, CSM, ITSM and CMDB/CSDM. Key Responsibilities Configure and develop ServiceNow solutions and telecom service‐assurance workflows. Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs … technical documentation while following ServiceNow development standards. Mandatory Skills and Experience Strong ServiceNow development, JavaScript and Glide API experience. Experience in TSM, TSOM, CSM, ITSM, ITOM or CMDB/CSDM. Experience with Flow Designer, IntegrationHub, REST/SOAP, Import Sets and Transform Maps. Understanding of CMDB, CSDM, IRE, testing ...

Service Operations Management (SOMT) solutions. Defining scalable IT Operations architectures, driving observability, AIOps initiatives + enabling proactive operations through ServiceNow SOMT modules. Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring. Architecture & Solution Design: defining end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy. Implementation & Delivery: leading implementation … AIOps & Observability: design + implement AIOps-driven event correlation and noise reduction. Governance & Optimization: define SOMT governance, standards, and architectural guardrails. Technical Environment: ServiceNow, ITSM, SOMT, CMDB architecture, data modeling, ServiceNow scripting (JavaScript, Glide APIs), Network, server, storage, cloud, HLDs, LLDs + architecture diagrams. ...

Service Operations Management (SOMT) solutions. Defining scalable IT Operations architectures, driving observability, AIOps initiatives + enabling proactive operations through ServiceNow SOMT modules. Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring. Architecture & Solution Design: defining end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy. Implementation & Delivery: leading implementation … AIOps & Observability: design + implement AIOps-driven event correlation and noise reduction. Governance & Optimization: define SOMT governance, standards, and architectural guardrails. Technical Environment: ServiceNow, ITSM, SOMT, CMDB architecture, data modeling, ServiceNow scripting (JavaScript, Glide APIs), Network, server, storage, cloud, HLDs, LLDs + architecture diagrams. ...

triage and escalation critical to the role Assisting a high profile user community with daily contact with customers and stakeholders Working through the IT Service Management toolset Producing documentation and maintaining the product's lifecycle management Working alongside an established team of 2nd and 3rd Line engineers Travelling to other … Event Management tooling, for example SCOM Windows Server and Active Directory Willing to work a shift pattern and travel to customer sites Microsoft PKI ITSM tooling and processes Prior delivery within a secure or Defence environment Interested? Tektora are looking to speak with DV Cleared 3rd Line Storage Support Engineers ...