776 to 800 of 903 ITSM Jobs in England

integrating and optimising monitoring solutions within service management workflows. Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms. Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments. Service Operations Reporting & Insights: Design and implement reporting solutions … design documentation and present these back. Minimum of 6 years of experience as a Senior ServiceNow Developer. Strong understanding of ServiceNow modules & processes underpinning; ITSM, ITOM, CSM, PA, CSDM & CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Strong problem-solving skills with a focus on continuous ...

develop self-healing automations via PowerShell, or Python, and Copilot integrations. Create smart documentation, automated handover summaries, and SOPs using AI productivity tools. Scripting, ITSM & Cross Functional Delivery Develop and maintain scripts/tools (e.g., PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible … Jenkins, Git) Align operations with ITSM practices, including incident, problem, and change management. Partner with cross-functional teams (support, project, engineering etc.) to deliver integrated solutions. Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the CLIENT group. Skills/Experience At least ...

high‐severity vulnerabilities and support expedited remediation. Remediation & Stakeholder Coordination Create, track, and manage remediation tickets using: ServiceNow/Jira or equivalent ITSM tools Work closely with: Infrastructure teams Application owners Cloud and platform teams Follow up on remediation SLAs and perform re‐scans to confirm closure. Reporting & BAU Governance … Networking fundamentals (TCP/IP, ports, firewalls) Exposure to cloud vulnerability scanning (AWS/Azure) is highly desirable. Tools & Platforms Qualys VM/VMDR ITSM tools: ServiceNow/Jira Supporting tools: Nessus/Rapid7 (good to have, not mandatory) Reporting tools: Excel/Power BI (basic to intermediate) Soft Skills ...

continual improvement across processes, tooling and governance. For more information, download a copy of the job description. Essential criteria Experience in Change Management, IT Service Management or IT Operations roles Strong working knowledge of ITIL Change Management practices Experience managing Change Advisory Board (CAB) or change governance processes Experience using … IT service management (ITSM) tools and change workflows Demonstrable experience managing risk, prioritisation and competing demands in a change environment More about you You'll be organised and confident leading structured governance processes, with the ability to manage multiple changes while maintaining control and quality. You're comfortable working with ...

ensuring that clients realize full value from contracted services while managing contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success. Location: Remote/Hybrid (travel to client sites) Understands Customer Business Problems Build strategic … digital experience as a CDM (Managed Services experience a plus) Strong general business acumen (financial/P&L acumen a plus) ITIL/ITSM, Lean Six Sigma, and other relevant industry certifications College degree preferred in a related field or commensurate work experience General understanding of technology and managed services ...

high‐severity vulnerabilities and support expedited remediation. Remediation & Stakeholder Coordination Create, track, and manage remediation tickets using: ServiceNow/Jira or equivalent ITSM tools Work closely with: Infrastructure teams Application owners Cloud and platform teams Follow up on remediation SLAs and perform re‐scans to confirm closure . Reporting … Networking fundamentals (TCP/IP, ports, firewalls) Exposure to cloud vulnerability scanning (AWS/Azure) is highly desirable. Tools & Platforms Qualys VM/VMDR ITSM tools: ServiceNow/Jira Supporting tools: Nessus/Rapid7 (good to have, not mandatory) Reporting tools: Excel/Power BI (basic to intermediate) Soft Skills ...

ITSM/MSP Business Development Manager Reading | Hybrid | Permanent … Salary dependent on experience + commission and benefits We are looking for an ITSM Business Development Manager with a strong track record in IT Service Management solution sales. This is a chance to join a global Service Management specialist and play a key role in expanding our presence across ...

Insights Manager to own end‐to‐end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across the university’s technology landscape. You will work closely … Insights Manager to own end‐to‐end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across the university’s technology landscape. You will work closely ...

business, operations and third-party suppliers to ensure smooth delivery. Ensure services are fully operationally accepted and successfully embedded into Business as Usual. Drive ITSM best practice and continuous improvement across transitioned services. We’re looking for an experienced Service Transition or Service Design professional who can confidently bring together … deliver successful, sustainable services. You’ll have: Proven experience delivering complex service transitions in an enterprise environment. Strong Service Design and ITIL/ITSM knowledge. Experience creating service design, operational readiness and support documentation. Strong stakeholder management, communication and facilitation skills. Experience defining operating and support models. Strong governance, planning ...

holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration. Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud … skills demand within the company, certifications etc. Your Profile Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation. Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development. Proven ...

holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments … development and the skills demand within the company, certifications etc.Your Profile• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.• Comfortable in client-facing roles with expertise in business case generation, commercial processes and business ...

strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of products Managing strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investment What we need from … from within a similar sized, complex organisation. You'll also need: Experience leading Service Desk, Infrastructure and Cyber Security operations Strong understanding of IT Service Management and ITIL principles Experience managing cloud-based infrastructure and Microsoft technology environments Demonstrable experience of operational service ownership, service transition and continual improvement Experience ...

strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of productsManaging strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investmentWhat we need from youYou should have … ideally from within a similar sized, complex organisation. You’ll also need:Experience leading Service Desk, Infrastructure and Cyber Security operationsStrong understanding of IT Service Management and ITIL principlesExperience managing cloud-based infrastructure and Microsoft technology environmentsDemonstrable experience of operational service ownership, service transition and continual improvementExperience leading operational response ...

strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of products Managing strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investment What we need from … from within a similar sized, complex organisation. You’ll also need: Experience leading Service Desk, Infrastructure and Cyber Security operations Strong understanding of IT Service Management and ITIL principles Experience managing cloud-based infrastructure and Microsoft technology environments Demonstrable experience of operational service ownership, service transition and continual improvement Experience ...

strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of products Managing strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investment What we need from … from within a similar sized, complex organisation. You’ll also need: Experience leading Service Desk, Infrastructure and Cyber Security operations Strong understanding of IT Service Management and ITIL principles Experience managing cloud-based infrastructure and Microsoft technology environments Demonstrable experience of operational service ownership, service transition and continual improvement Experience ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high‐priority incidents across … projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with ...

Months) Clearance: Active SC Clearance Mandatory Role Overview We are looking for a skilled ServiceNow Designer with strong experience in ITSM modules, workflow automation, and Python scripting. The ideal candidate should have hands‐on experience in designing, developing, and customizing ServiceNow solutions Key Skills: Strong experience in ServiceNow ITSM modules … development, customization, workflows, and integrations Strong experience in Python development and scripting Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Knowledge Management Responsibilities: Design and develop ServiceNow ITSM solutions and workflows Develop Python scripts for automation and integrations Customize ServiceNow applications based ...

ITSM Software Consultant Permanent, full time (flexible) Location: WFH/visits to customers sites Salary: up to £50,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned … Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. ITSM Software Consultant, the role: Working directly with the customers to understand their needs - building relationships and managing their ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

ServiceNow ITSM Business Process Consultant is a senior key member of the ServiceNow delivery team. They are responsible for designing and deploying best-practices process solutions that help achieve our client’s strategic goals. You will lead current-state ITSM process discovery, re-engineering workshops, and analysis sessions to identify … with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems. Liaise with ITSM Process Owners to educate them on functional capabilities, how to drive operational excellence, and value realization of the ServiceNow platform. Drive process definition, re-engineering ...

Sales, the Senior Solutions Consultant (or Solutions Consultant) will provide both solution leadership including expertise around ServiceNow solution consultancy (across the following areas of ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation and IT Sec Ops) in support of the sales force via: Product and prototype based demonstrations;Proposal …/experience in IT Operations Management, Automation/Orchestration, Hybrid Cloud Management, SIAM and TOGAF are optional but advantageous. Extensive knowledge of Enterprise IT Service Management solutions from one or several vendors such as – ServiceNow, HP SM, IBM Tivoli, CA Unicenter, Cherwell and BMC Remedy are required. Strong architecture, design ...

disposal IT procurement governance, contract renewals, supplier performance and vendor management Executive and operational reporting across asset inventory, compliance, lifecycle and cost optimisation CMDB, ITSM, procurement and asset platform data quality, automation and integration Managed service provider governance, KPIs, SLAs and third-party accountability Senior stakeholder management across IT, Finance … Flexera certifications ITIL Intermediate, ITIL 4 Managing Professional or equivalent certification Experience implementing or improving ITAM and SAM platforms CMDB governance, service mapping and ITSM integration experience Microsoft, Oracle, Adobe, IBM or other enterprise software licensing models Multi-site, international, M&A or business integration experience This is an exceptional ...

role where your impact will be felt long after you’re gone. You will be responsible for embedding ITIL 4 principles within the ITSM framework, developing and implementing IT Disaster Recovery capabilities, driving a cybersecurity improvement programme and also rationalising suppliers across technology. What you’ll bring: Proven experience … Service Delivery Manager on complex IT Transformation or improvement programmes Strong knowledge of ITIL 4 and ITSM best practices Experience with Disaster Recovery planning and testing Experience leading cybersecurity improvement initiatives Experience leading cross-functional teams in matrix environments Strong knowledge of the Microsoft ecosystem (Azure, Dynamics 365, Power Platform ...

including procurement of devices. Improve the accuracy, completeness and usability of asset and configuration data. Manage the development of CMDB structure in a new ITSM application, ownership, lifecycle status and data quality controls. Strengthen audit evidence for hardware, software, licensing, disposal, ownership and lifecycle management. Provide practical reporting and recommendations … support longer-term ITAM and SACM maturity. Main Responsibilities Assess current asset data sources, including ITSM tooling, device management records, supplier records, procurement information and operational spreadsheets. Identify and prioritise data quality issues, reconciliation gaps, unclear asset ownership, lifecycle risks and supplier process weaknesses. Define practical controls for asset creation ...