101 to 125 of 424 Incident Management Jobs in England

MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also … be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network … and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s Take ownership of day-to-day issues impacting the More ❯

and business teams. You'll play a key role in ensuring our systems and processes align with ISO 27001 and SOC 2 requirements, contributing to risk assessments, and supporting incident response activities. Working closely with product and engineering teams, you'll help embed security into the design of our Microsoft Word add-ins and AI-driven features. As we … safeguard enterprise customers' most sensitive data while also shaping how we scale IT and security together. What you'll do: Governance & Compliance Own and evolve Definely's Information Security Management System (ISMS). Lead ISO 27001 and SOC 2 Type II audits, ensuring controls remain effective. Manage customer due diligence requests and run Definely's SafeBase-powered Trust Center … from design to release. Perform threat modelling, define non-functional security requirements, and review designs for security impact. Guide security considerations in our AI/LLM-enabled products. Risk & Incident Management Own the company-wide incident response plan and lead tabletop exercises. Perform ongoing risk assessments, vendor security reviews, and DPIAs. Ensure strong access management, secrets More ❯

Teams, OneDrive, SharePoint Online, Exchange Admin etc - Microsoft Flow beneficial), Mobile technologies (iOS, Android, Intune/MDM/MAM) Windows 10/11 Active Directory inc Group Policy Management Windows Server knowledge (2016 and above) Good understanding of Networking Scripting (e.g. PowerShell) skills advantageous. Key Responsibilities & Accountabilities Provide hands on 1st and 2nd line application and technical support. This … Operating Systems, Hardware, AV & telephony equipment to ensure optimal performance Performing system administration, support and development for applications and systems. This includes reporting of global server backups, escalating to management if any issues are not resolved quickly Logging, documenting and managing all incidents using an Incident Management tool Maintain the inventory of all hardware and software, to … teams, external third-party vendors, and hosting providers to troubleshoot and resolve potentially complex problems Follow and help to continuously improve IT policies, processes and standards (e.g. problem and incident management, service levels, change control, security and auditing, release, configuration etc). Why join Dandara? Since 1988, Dandara has been designing and building award-winning homes and commercial More ❯

for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and … vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement Strong experience of ITIL The rate is dependent on skills and experience but is expected to be in the range of £500-600 per day. This contract is inside IR35. If you're ready to make an impact and bring your expertise More ❯

for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and … vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement Strong experience of ITIL The rate is dependent on skills and experience but is expected to be in the range of £500-600 per day. This contract is inside IR35. If you're ready to make an impact and bring your expertise More ❯

development while continuously seeking to enhance performance of the IT Team.As the ‘Service Desk Lead’, you will ensure all requests are logged and managed to completion on the service management tool whilst also guaranteeing that IT systems, services and resources enable compliance with relevant standards/policies.This IT Team Lead role will expect you to deliver effective incident management, problem management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays plus bank holidays Well above average employer pension contribution, professional development, cash health plan, salary sacrifice schemes (lifestyle … benefits and discounts) Technical requirements: Previous experience leading IT teams Windows 10/11 Management of IT BAU projects Rang of IT Systems, hardware and architecture Excellent communication skills and the ability to manage competing priorities Asset management for IT hardware, software, and other IT equipment Effectively, this role is responsible for the smooth running of an efficient More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

security practices including zero-trust, SIEM integration and EDR. Prepare and maintain technical documentation, policies, and procedures. Support enterprise backup, disaster recovery and business continuity capabilities. Contribute to change management, incident management, and occasional out-of-hours support. Skills & Experience Proven track record in enterprise-scale infrastructure engineering, ideally 7+ years. Expertise in Microsoft Entra ID, Windows More ❯

of working and tool choice Collaborating with the Tech Lead on lean testing and release strategy balancing risk and speed of delivery Assisting the team with support process and incident management Pairing with other team members and encourage a focus on quality and observability in the team Working closely with the Product Owner and Delivery Lead on prioritizing … within an Agile environment Experience managing the release process for a product or suite of products Champion user-focused QA, such as accessibility testing Experience using monitoring and log management tools to identify issues in a live system Experience with production incident management and post mortems Non-functional experience including basic security, performance testing Automated end-to More ❯

The successful candidate will act as the primary onsite AV contact, responsible for ensuring systems are fully operational and maintained to the highest standard. This will include scheduled maintenance, incident management, matchday support, and providing hands-on technical expertise. Key Responsibilities Serve as the main AV contact for the client. Conduct daily preventative maintenance checks and produce detailed … documentation. Perform pre-event checks and provide comprehensive reports. Deliver onsite matchday support, including weekends and bank holidays. Log and manage all incidents through the client's management platform. Maintain site asset inventory. Complete Portable Appliance Testing (PAT) annually. Provide incident reports to all stakeholders, ensuring clear communication throughout. Support with commissioning AV integrated solutions. Assist with deinstallation … AV Technician, Audio Visual Engineer, Technical Support Engineer, AV Systems, AV Maintenance, Crestron, Extron, AMX, Audio DSP, AV Control Systems, Networking, Schematic Diagrams, AV Commissioning, PAT Testing, Preventative Maintenance, Incident Management, AV Installation, AV Troubleshooting, Customer Support, Event Support, Matchday Support, CTS, Avixa. More ❯

security-focused culture that ensures robust, sustainable cyber practices.Working closely with service providers, you will lead oversight in areas critical to the business's cyber security posture, including governance, incident management, and ongoing security assessments. Your primary goal is to provide assurance that all aspects of Cyber Security meet and exceed compliance requirements, are aligned with the latest … required in the office 2 -3 days a week.Applicants will need to be able to secure SC clearance. The Role Your main areas of responsibility will be: Supplier Relationship Management : Forging strong, collaborative relationships with service providers and ensure they uphold a security-focused approach. Cyber Security Oversight : Overseeing and assuring the agreed security plans are met across each … service line, including regular governance activities, such as: Incident Management and Cyber Security Testing, including regular reviews of supplier-led security testing Security Awareness: Assuring the training and awareness efforts conducted by suppliers, ensuring consistent messaging and practices Horizon Scanning: Proactively identifying and assessing emerging threats Technical Advisory: Advise on technical areas relevant to architecture and other security More ❯

Role As a Business Continuity Analyst, you will: Support the development, execution, and maintenance of business continuity documentation including Business Impact Analyses and office risk assessments. Contribute to crisis management, disaster recovery, and preparedness planning across the organization. Coordinate and document business continuity exercises and testing of mass notification systems. Provide support during live incidents impacting business operations. Deliver … and track training for local crisis management teams and new employees. Act as a key point of contact to disseminate information on business continuity processes, standards, and initiatives. Ideal Candidate We are looking for someone with strong organizational and communication skills, along with proven business continuity experience. The ideal candidate will have: Previous experience in a BCM, crisis management, incident management, or IT disaster recovery role. Familiarity with mass notification platforms (e.g., AlertFind, Send Word Now, Everbridge). Knowledge of business continuity software (Fusion, Cobalt, LDRPS, etc.) and reporting tools (e.g., Power BI). A solid understanding of BCM standards and frameworks. CBCP (Certified Business Continuity Professional) designation desirable but not essential. Proficiency in Microsoft Office More ❯

/CD, and cloud operations. Design and implement scalable, secure cloud environments (primarily Azure) using Terraform and modern DevOps tools. Contribute to automation, monitoring, and system reliability improvements. Guide incident management and promote SRE best practices (SLAs, SLOs, SLIs). Mentor engineers and collaborate on platform roadmaps. Evolve CI/CD pipelines, GitHub workflows, and operational playbooks. Foster … . Experience with distributed systems, monitoring tools (e.g., Prometheus, Grafana), and caching (e.g., Redis). Strong communication and cross-functional collaboration skills. Desirable Skills Familiarity with SRE principles and incident management tools (e.g., PagerDuty). Understanding of DevOps security practices and FinOps. Experience with MACH architecture, CDN optimization, and service mesh/API gateways. If you're interested More ❯

operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability … satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational Management Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting. Oversee resource allocation across projects and … Governance Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement. Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions. Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows). Cross-functional Collaboration Partner with More ❯

operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability … satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational Management Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting. Oversee resource allocation across projects and … Governance Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement. Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions. Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows). Cross-functional Collaboration Partner with More ❯

Senior QA with Operational Acceptance Testing (OAT) expertise. It is mandatory for them to have Testing experience of Monitoring and alerting Testing(preferably Azure monitor) and basic knowledge of Incident management Testing on ServiceNow. It is desirable to have knowledge on the following NFR categories as well but not mandatory: Availability, Maintainability, Serviceability, Security, IT Controls. Most importantly … Senior QA with Operational Acceptance Testing (OAT) expertise. It is mandatory for them to have Testing experience of Monitoring and alerting Testing(preferably Azure monitor) and basic knowledge of Incident management Testing on ServiceNow. It is desirable to have knowledge on the following NFR categories as well but not mandatory: Availability, Maintainability, Serviceability, Security, IT Controls. Most importantly More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends, recurring More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

the Home Office estate and will play a key role in the provision of IT service support at the Home Office, contributing to the delivery of high quality consistent incident, problem and request fulfilment management processes across the estate. First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT … teams and/or suppliers as required Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures Supporting effective management of issues and queries raised through calls, emails, self-service, web chat, face-to-face, and supporting the resulting incidents or service … requests, using agreed incident management and request fulfilment processes Providing stakeholders with updates on the status of technical incident, service requests and problems engaging with other DDaT teams and/or suppliers as required. Skills and Experience Required for the Role Good communication and interpersonal skills, with an ability to communicate effectively and professionally Ability to work More ❯

This role offers a chance to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly, and monthly monitoring of systems … Act. Experience with Microsoft O365 Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. Excellent communication skills, with the … make an impact in a global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

site About this opportunity We're looking for a Head of IT Systems Risk who'll lead and develop its risk specialist centre of excellence, to support robust risk management in alignment with the Group's Enterprise Risk Management Framework (ERMF). This will include giving our senior leaders and Risk Owners in these businesses advice on their … risk appetite decisions, safely, and at pace. You will also be part of management's technology leadership team. To assure our strategic transformation on this scale we need you to have a breadth and depth of knowledge in current tech, and we want you to be passionate about its application and how we manage its risk; prepare to disrupt … need Expertise in Operational and Technology Risk: Deep practical knowledge of operational and IT systems risk in financial services: With applied knowledge across key elements including technology asset lifecycle management, technology configuration and build management, technology service management (including capacity, change, problem and incident management), technology architecture and design, engineering and application development (inc. devops More ❯

support IT services across a dynamic environment, delivering excellent technical support and ensuring high levels of customer satisfaction. Key Responsibilities: Provide first-class IT support to end users, including incident management, request fulfilment, and troubleshooting hardware/software issues. Deliver support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration. Log, categorise … prioritise, and resolve incidents in line with ITIL best practices and Service Level Agreements. Collaborate with colleagues, third parties, and other teams to resolve issues efficiently. Participate in Change Management, Problem Management, and project work as required. Maintain accurate documentation, asset management, and regulatory compliance (SOX). Support office moves, technical upgrades, and the development of productivity More ❯

Specialist Location: Warwick OR Wokingham, Hybrid, 2 days onsite per week Remuneration: Daily Rate From: £650 Contract Details: Fixed Term Contract, 6 months, Full Time Responsibilities: Develop and maintain incident response plans, processes, and documentation. Implement effective Incident Response processes for remediation and restoration. Lead Post Incident Response and Lessons Learned initiatives. Design and deliver engaging incident … response exercises at various command levels. Communicate vital information through reports, presentations, and briefings. Provide expert cyber security knowledge and drive continuous improvement. Establish and nurture relationships for effective incident communication. Collaborate with government and energy sector stakeholders to enhance security. About the Role: Join our vibrant team as a Cyber Security Response Specialist, where your expertise in incident response will shine! This exciting opportunity allows you to design and implement robust incident response processes, providing critical support to Security Operations and ensuring seamless management of all Security Incidents. You'll be part of a dynamic joint cyber and physical security response team, with the chance to broaden your expertise in a collaborative environment. As a More ❯

on-site role, 5 days per week. This role is central to ensuring the smooth operation of their cloud and network infrastructure, providing hands-on support and expertise across incident management, change management, and system monitoring. The salary ranges between £48K - £55K + 10% DV Bonus. **For this role, you will need to ideally hold SC Clearance … entering service from the Engineering Team. - Producing and maintaining documentation such as work instructions and patching schedules. Key Skills and Experience: - Cloud Administration (e.g. Broadcom NSX-T). - Firewall Management (e.g. Cisco Firepower Management Centre). - Network Devices (Cisco IOS, NXOS, FXOS; Juniper Devices & JUNOS). - Network Authentication (e.g. Cisco ISE). - Event Management Tooling (e.g. SolarWinds More ❯