101 to 125 of 979 Incident Management Jobs in England

Operational Excellence (OPX) team is the group that keeps production healthy at scale. We provide engineering teams the platform capabilities, observability tooling, automated safeguards, incident management tooling, and safe feature release systems they need to deliver highly available systems, ship features with confidence, and investigate and mitigate incidents … safeguards, and fault mitigation, and deliver them as platform tooling that engineering teams across the company adopt for their own services Own and improve incident management tooling and on-call health. Reduce alert noise, surface actionable signals, and empower engineering teams to operate their services confidently with minimal ...

operational services across key client accounts. The successful candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This … highly visible role requiring strong stakeholder management, service delivery expertise, and the ability to work effectively across both business and technical teams. Experience: 8+ Years Qualification: Degree or equivalent Job Location: London, UK Job Type: Full-Time Key Responsibilities Client Engagement & Relationship Management Serve as the primary contact ...

associates are aligned with current security practices and policies. Each Business Unit has a Business Security Analyst (BSA) assigned, who works closely with (Senior) Management on all GSO-related topics. Scope of Responsibilities Business Resilience: support the business being resilient, with Business continuity planning and exercising, managing incidents … crisis. Risk Management: identify, document and monitor BU risks and controls within the global security taxonomy, provide risk reporting, advise on risk mitigation and remediation within the framework of GSO Operational Risk Management. Incident Management: provide governance over and support with established Business Incident and Technology ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

technical plant aspects, coordinating PPM and break/fixes working between the DCM and the Facilities team (subcontracted). The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist … Continental shift pattern - 12-hour shifts between 6am-6pm and 6pm-6am. Key Duties and Responsibilities Technical Resource Witness all critical works on site. Management of M&E tasks to ensure service delivery meets expectations. Assist in scenario testing and training for the site teams. Site Availability Maintaining zero ...

maintaining robust, scalable, highly available production systems in accordance with our service level objectives Preventing production incidents but when they do occur, performing effective incident and problem management and RCA to minimize downtime as well as possibility of recurrence. Pushing out changes and releases to production environment reliably … effective change and release management Quick and effective response to alerts before they become incidents, with an approach to prevent them from occurring ever again Effectively triaging alerts, requests, emails such that things that needs attention get addressed first and in a timely manner in the order of their ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You'll Do Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration … balance reliability, operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs ...

governance, integration and enablement position focused on aligning suppliers to established security processes rather than redesigning them. You will work closely with Security Assurance, Incident Management and Vulnerability Management teams to ensure suppliers understand their obligations and can demonstrate readiness from day one. Key responsibilities Develop structured … onboarding documentation. Identify and manage gaps between supplier capabilities, client expectations and existing SI/OI processes. Support supplier assessments relating to Security Management Plans, compliance reporting and assurance activities. Ensure suppliers understand audit expectations, governance requirements and evidence obligations. Coordinate onboarding across multiple service commencement dates and transition ...

Bango Platform. You hold everything expected of a Site Reliability Engineer — owning reliability end-to-end across the infrastructure, delivery pipelines, observability and incident response that keep the platform running to agreed service levels — but at greater scope, complexity and influence, and you take responsibility for lifting the capability … that have historically sat in separate teams: platform and cloud infrastructure engineering, automation and delivery pipeline ownership, and proactive/reactive reliability engineering including incident response and customer impact management. What sets the senior role apart is not simply doing this work to a higher standard, but becoming ...

Assurance Officer is responsible for ensuring that GSA implements and maintains all mandatory information and cyber‐security controls required under the client Information Security Management Plan (ISMP), associated security documentation and governance agreements with parent companies. The role provides assurance across corporate and project systems, oversees integration with client … security operations, ensures subcontractor compliance, and leads the development and operation of a robust Information Security Management System (ISMS) aligned to ISO/IEC 27001. You will act as the central authority for information security governance, incident management and continuous improvement across the organisation. What ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

experiences. We support roughly 60 services, made up of about 80 applications across Windows, Linux, Azure and SaaS platforms. Our support ranges from building management systems to core teaching and learning services. To succeed in this role, you should have experience in the following areas: Multi-Platform & Cloud Troubleshooting … across Windows Server, Linux (RHEL and other distributions), Azure, and SaaS environments hosting mission critical services Database Administration & Data Integrity: Advanced, hands-on database management skills across SQL Server, MySQL, and MariaDB, including query optimization, maintenance, data integrity, and disaster recovery ITIL Frameworks & Service Governance: Strong discipline and complete ...

planning and implementing appropriate security controls to ensure that the information within is kept secure. Key functions/outputs Vulnerability Scanning & Reporting Endpoint Security Incident Management & Tickets System Hardening Change Work Participation in Regular Meetings Documentation Main Objectives Vulnerability Scanning & Reporting Perform regular vulnerability scans and generate reports … Manager with identifying weaknesses in the system. Code Scans: perform regular code scans to audit code quality metrics, potential bugs, and security vulnerabilities. Vulnerability Management Tooling: perform regular Vulnerability Management Scans and ensure that the warehouse and plugins are kept up to date to capture new vulnerabilities. Reporting ...

that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region. Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services. The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure ...

function that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region.Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services.The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure support ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

with stakeholders, suppliers and colleagues while supporting other sites when required. DUTIES Your duties as the IT Support Engineer/Service Desk Analyst include: Incident and Request Management: Resolve local infrastructure incidents and assigned support requests, escalating appropriately and working to Incident Management, ISO20000 and service … management processes Technical Support: Diagnose and resolve issues affecting local systems, applications, infrastructure and end-user services Asset and Documentation Control: Maintain accurate IT asset databases, technical documentation, problem records, change records and management information Hardware and Software Administration: Install, configure and administer hardware and application software components ...

commute to our office located at 40 High Street, Street, Somerset, BA16 0EQ for mandatory meetings. This might be every month. Responsibilities Own escalation management for service issues raised by providers or senior business stakeholders. Build and maintain trusted relationships with business leadership teams dependent on IT services. Provide … working. Collaborate with internal IT service managers (e.g., Change, Configuration) to safeguard service stability. Ensure IT service partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent ...

Desk teams, managing performance, mentoring, and capability growth. Standardise global processes, expand L1/L2 skills, manage shifts, and foster a customer‐focused culture. Incident, Problem & Change Management Governance Own Incident Management lifecycle and governance of Problem and Change processes. Ensure effective triage, escalation, ticket hygiene … compliance, and operational KPIs. Drive continuous improvement in incident handling and classification. Major Incident Coordination Coordinate Major Incident processes and bridge calls with Service Desk Managers (SDMs). Ensure communication standards, approve formats, prepare Post‐Incident Reports, and track corrective actions. Enhance the Major Incident ...

follows. Our Data Engineering team operates a distributed leadership model. Each Senior Data Engineer owns a defined functional area, such as ingestion and integration, incident management and observability, governance, security and cost management, or CI/CD and DevOps, and is accountable for the standards and resilience … Azure, in line with Nuffield Health's enterprise architecture and data engineering standards. Ensure solutions are operationally ready, observable and supportable, and contribute to incident and problem management as part of the team's service management approach. Coach mid-level engineers to take ownership of epics ...

being office based 3 days a week, 2 days working from home. Purpose of Job You will lead the organisation's enterprise-wide Crisis Management and Business Continuity capabilities, ensuring effective preparation for, response to, and recovery from operational, technology, cyber, regulatory, geopolitical and reputational events. Acting … senior authority for Crisis Management and Business Continuity, you will provide strategic guidance to senior leadership, drive resilience initiatives, support regulatory engagement and help protect critical services, customers, employees and the organisation's reputation. Accountabilities & Responsibilities Lead and continuously enhance the Crisis Management and Business Continuity frameworks across ...

being office based 3 days a week, 2 days working from home. Purpose of Job You will lead the organisation's enterprise-wide Crisis Management and Business Continuity capabilities, ensuring effective preparation for, response to, and recovery from operational, technology, cyber, regulatory, geopolitical and reputational events. Acting … senior authority for Crisis Management and Business Continuity, you will provide strategic guidance to senior leadership, drive resilience initiatives, support regulatory engagement and help protect critical services, customers, employees and the organisation's reputation. Accountabilities & Responsibilities Lead and continuously enhance the Crisis Management and Business Continuity frameworks across ...

stakeholders, and governance teams to ensure AI solutions continue to deliver measurable value throughout their lifecycle. The role combines technical leadership, operational excellence, stakeholder management, and people leadership, requiring an individual who is equally comfortable discussing model performance, coordinating incident response activities, managing enhancement roadmaps, and engaging senior … ownership of AI solutions following successful deployment and handover from delivery teams. Establish and maintain support processes, documentation, runbooks, monitoring dashboards, escalation paths, defect management and operational procedures. once a solution has met agreed production acceptance criteria, including runbooks(those will need to be created and handed over ...

network services and infrastructure, ensuring they support resilient, secure and high-performing services across live and business-critical environments. Oversee design, delivery and lifecycle management of core network services, balancing operational stability with future growth and change. Team Leadership & Capability Development (30%): Lead, support and develop a small team … blockers and enable deep technical experts to focus on the most important work. Operational Resilience, Governance & Continuous Improvement (20%): Own network service performance, availability, incident management, escalation readiness, change governance, capacity planning, documentation and service improvement. Ensure standards, processes and controls are in place to support stable, secure ...