101 to 125 of 436 Incident Management Jobs in England

service delivery across the organisation. As a senior leader in IT, you'll shape the direction of our support function, drive continuous improvement, and play a key role in incident management, change control, and vendor relationships. Your leadership will ensure we not only meet but exceed our service targets, keeping systems running efficiently and delivering an outstanding experience … for users. Key Responsibilities Service Leadership & Management Lead, develop, and inspire the 1st & 2nd Line Support teams, maintaining high standards of consistency, quality, and service delivery. Effectively manage team resources, drive high performance through KPI tracking, and foster a culture of continuous improvement. Take overall ownership of IT service availability, aiming for 99%+ uptime and optimal system performance. … Incident & Problem Management Oversee both standard and major incidents, ensuring prompt resolution and proactive steps to prevent recurrence. Lead Root Cause Analysis (RCA) investigations and implement actionable solutions to enhance system stability. Monitoring & Reporting Utilise ITSM toolsets (e.g., Ivanti Neurons) to track service effectiveness and leverage data for process optimisation. Monitor customer satisfaction, colleague productivity, and identify opportunities More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

Operations team helps guide and articulate technology strategy and research, and is responsible for driving the day-to-day operation of the Product & Technology organization, including: project and portfolio management and tracking; organization-level capital, space, and resource management and allocation; process management; technical incident management; and our administrative and workplace experience support team. Scope … of Responsibility: The Portfolio Management group oversees the Disney Entertainment and ESPN Product & Technology (DEEP&T) portfolio strategy and processes for capital and expense. The Lead Portfolio Analyst is responsible for developing and maintaining projects for DEEP&T's alignment to evolving business priorities and changing budgetary requirements. This role collaborates closely with Global Program Management (GPM), Strategic … with a focus on speed, accuracy, and clarity. Prioritize incoming requests based on urgency, business impact, and deadlines, ensuring timely and high-quality deliverables. Maintain regular communications with Portfolio Management team, peers, and DEEP&T managers. Communicate regularly with Accounting and Finance departments. Reporting & Governance Generate detailed project reports for stakeholders; ensure completeness, accuracy, and timeliness. Develop and maintain More ❯

and teamwork. Build rapport with each member of the team and support them as they level up their skills. Define and maintain company-wide practices around SLO definition and management, incident management, postmortem analysis, and disaster testing and recovery. Generate informed insights regarding service quality and interface directly with executive leadership to communicate risks and opportunities and More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

This role offers a chance to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly, and monthly monitoring of systems … Act. Experience with Microsoft O365 Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. Excellent communication skills, with the … make an impact in a global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

This role offers a chance to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly, and monthly monitoring of systems … Act. Experience with Microsoft O365 Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. Excellent communication skills, with the … make an impact in a global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

This role offers a chance to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly, and monthly monitoring of systems … Act. Experience with Microsoft O365 Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. Excellent communication skills, with the … make an impact in a global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

remotely supporting staff as needed and work with group entities globally as needed. Key Accountabilities & Responsibilities Lead and manage a team if highly skilled infrastructure engineers. Vulnerability and patch management Application management including support and upgrades. Responsible Service availability across the group that is factored into solution scoping and day to day operations. Responsible for making decisions on … required by the business while protecting the integrity of existing services Responsible for managing and maintaining Risks to the business that could cause outages/loss of revenue - Risk management Responsible for delivery of annual DR testing utilising best in breed technology Work within the ITIL process- Change, problem, incident etc. - support the process and adhere to CCM … Information within the business. Support, guide, influences where necessary Ensuring that Information Security is factored into the evaluation, selection, installation and configuration of hardware, applications and software. Assist with management, maintenance, infrastructure and service Escalation support for out of hours incidents/issues Assist IT ops in service-related issues where required, be a point of contact and escalation More ❯

to work effectively in a team environment. This role will specialise in supporting network infrastructure products, with a strong focus on leveraging the Microsoft Intune platform for mobile device management (MDM). The ideal candidate will have expertise in managing platforms like Samsung Knox, Apple device management via Intune, and ChromeOS management through Google. This role also … requires a solid understanding of MDM and Mobile Application Management (MAM) solutions from third-party providers. Responsibilities Deliver 3rd-line technical support to local and remote staff, ensuring swift resolution of complex issues Provide specialised support to VIP users, ensuring high availability and exceptional service quality Participate in incident management processes, including root cause analysis and resolution … and equipment Understanding of cloud networking concepts and services (e.g., AWS, Azure, GCP) Knowledge of Software-Defined Networking (SDN) and Network Functions Virtualization (NFV) Proficiency with network monitoring and management tools (e.g., SolarWinds, Nagios Proficient in ITIL best practices for incident, problem, and change management About Us Why join us? Career coaching and access to upskilling throughout More ❯

to join an industry-leading company that can offer additional training, support and career development opportunities. DUTIES Your duties as the Onsite IT Field Support Engineer include: Oversee the management, maintenance, and security of networks and associated systems (listed below), ensuring they are reliable, secure, and aligned with best practice IT governance Ensure systems remain current through regular updates … and adherence to industry standards Provide training and support to users and team members on all aspects of the networks and associated systems Where appropriate, delegate routine management tasks to other team members to ensure efficient operations and knowledge sharing Provide Deskside technical support to end users. Log and classify incidents and requests Troubleshoot and resolve issues with Microsoft … when required Manage your time effectively to achieve the best productivity during the day/week Provide customers with regular updates using the appropriate channels and the company service management platform Ensure the ticket’s information are always of the highest standard (both, detail and quality of the written information) Follow Company processes for Incident Management, Service More ❯

implementation of strategies set by the leadership team. Implement and Manage an effective Staff Training and Awareness program to promote best practices. Adopt a continuous improvement approach to the management of Information Technology, Information Security and Privacy. Ensure that main stakeholders are informed and consulted via an effective Management Review process. Risk Identify information security threats and manage … an effective Vulnerability Management Process. Maintain an effective, proactive Risk Management Framework. Manage and maintain the Satalia Risk Register. Ensure an effective Incident Management procedure and Business Continuity Plan are maintained. Compliance Manage an effective Audit Programme to check compliance against key control requirements. Ensure an appropriate level of support for annual external audits required to … Cyber Essentials Plus requirements. Work in partnership with development staff to embed best practices in the development processes throughout the software development lifecycle. Devise and embed an effective Vendor Management programme to ensure the service provided by critical suppliers meet organisational requirements. Operational Oversee all technology operations and evaluate them according to established goals. Oversee the management and More ❯

software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in … the future. If you're ready to do the most ambitious work of your career, join us. What You'll Do We are seeking a highly skilled Business Continuity Management (BCM) Manager to lead and enhance our Business Continuity and Disaster Recovery (BC/DR) framework within our fintech organization. The BCM Manager will be responsible for developing, implementing … strategies to ensure operational resilience, minimize risk, and safeguard critical processes in the event of disruptions. This role requires a deep understanding of financial services, regulatory compliance, and risk management principles. This role is based in our Singapore or Hong Kong office. Responsibilities: Business Continuity & Disaster Recovery Planning Develop, implement, and maintain the organization's Business Continuity Plan (BCP More ❯

new tech opportunities and threats WHAT YOU'LL BRING TO THE ROLE (WHAT YOU NEED) Technology risk experience Expertise in technology, covering key areas such as technology asset lifecycle management, configuration and build management, technology service management (including capacity, change, problem, and incident management), technology architecture and design including cloud services. Strong, working knowledge of More ❯

rewarded. OVERVIEW OF THE DEPARTMENT/SECTION IT Risk, Security & Control department covers cyber security strategy maintenance and tactical planning and operations to provide IT Security protection, governance, risk management and reporting. This includes promoting the global Information Security Standards and Procedures (ISSP) requirements and local security requirements. The department deploys, supports and monitors security solutions such as virus … protection, vulnerability management, compliance monitoring and threat/incident management activities to reduce risk. NUMBER OF DIRECT REPORTS 1-2 MAIN PURPOSE OF THE ROLE To manage the technical delivery of various cybersecurity projects and contribute to the overall success of the Cybersecurity programme function by: Ensuring that projects are delivered according to scope, on time and … etc. Demonstrable proficiency in a wide range of information IT security technologies and embedded security; at the minimum knowledge must cover key cybersecurity domains such as Identity and Access Management, Threat Intelligence, Risk Evaluation, Security Assessment/Testing, Incidence Management and Vendor/Cloud products assessment. Possessing high level of analytical ability where problems are typically unusual and More ❯

employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Operations Manager (OM) is a senior management position within the Managed Services department and is responsible for delivering managed services within the Telecommunications (Voice and Data) Network Infrastructure arena. The OM has overall responsibility for a … roll and financial reporting cut-off deadlines. Responsible for financial performance within the allocated accounts ensuring maximum turnover and profitability across the accounts. Develop and produce timely and accurate management reports and information, both internally and for clients. Assist sales teams in winning new business, supporting the sales and marketing process as required, including RFP responses, client meetings and … commercial risk within the accounts. Manage any inward or outward service transition. Documentation upkeep (required as part of ONNEC & THE CLIENT processes) Tracking of daily activities, task completion, and incident and project status tracking. Take responsibility for various special projects from time to time. Perform additional tasks as instructed by THE CLIENT FTE and/or ONNEC Management. Be More ❯

which will involve you been apart of an on call rota with the occasional meetings in Warwickshire/Wokingham. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance … Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques, and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration … test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/FCA Review and maintain corporate product security More ❯

technical training programme aimed at providing colleagues opportunity to develop their technical and leadership skills and support their career aspirations. The Role Exciting Opportunity: Become Holland & Barrett's Next Incident Manager! At Holland & Barrett, we believe in making health and wellness accessible to all — and our technology plays a crucial role in delivering that mission. We're on the … lookout for a high-performing Incident Manager to join our IT Operations Team and help take our IT service management practices to the next level. If you thrive in fast-paced environments, love solving complex challenges, and want to make a real impact, we want to hear from you! What You'll Do: Take charge of Major Incidents … ensuring swift resolution and clear communication with stakeholders. Lead post-incident reviews, identifying lessons learned and driving improvement actions. Monitor service levels, ensuring SLAs are met and escalating when necessary. Collaborate with monitoring teams to optimize alerts and ensure early incident detection. Work closely with third-party vendors to ensure timely incident resolution. Participate in our on More ❯

ceremony, new family, retirement Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Key Responsibilities Be responsible for the development and refinement of processes for issue management and incident response Oversee and ensure effective processes are in place for the handling and communication of incidents and issues across Product Clusters, Internal Teams and Stakeholders Establish … metrics and reporting systems to track incidents, issues and their resolutions Lead and run the monthly Ops and Incident review meetings with regions/stakeholders Manage the product support process to ensure efficient resolution of issues advanced to the T2 support team and customer satisfaction Own and refine our quarterly planning process Accountable for the creation and implementation of … Ops champion for our internal teams Skills Bachelor's or Master's degree in a STEM field (Computer Science, Engineering, Mathematics, etc.) or equivalent experience Demonstrable experience in product management or product operations Strong product and technical background with proven ability to communicate effectively with engineers and technical team members Demonstrated expertise in crafting and coordinating operational processes in More ❯

AMS practice, Atos provides on-going application support and development for a wide range of systems including bespoke applications and third-party COTS packages. This covers areas such as Incident Management, Problem Management, Service Request delivery, Development changes and enhancements. We have an Agile mindset and approach to our service, where we adapt to change, learn through … projects, ensuring the successful implementation of DevOps and Build capabilities. Internal Training: Contribute to internal training initiatives, sharing your expertise to empower team members and enhance overall proficiency. Partner Management: Manage DevOps partnerships effectively, ensuring collaborative success and fostering strong relationships with key stakeholders. Requirements: Proven experience in the design and implementation of DevOps practices, providing strategic guidance on More ❯

monitor traffic, respond to suspicious activity, and conduct audits to ensure compliance. Vulnerability Analysis Carry out regular assessments and penetration tests, develop mitigation strategies, and report on remediation progress. Incident Response Lead incident detection, containment, and recovery efforts; conduct post-incident reviews and recommend improvements. Forensic Analysis Investigate incidents, perform root cause analysis, preserve digital evidence, and … preferred. Security Tools Proficiency Hands-on experience with Palo Alto firewalls, IDS/IPS, and endpoint protection. Network Security Knowledge Deep understanding of VPNs, network protocols, and security architecture. Incident Management Proven ability to detect, analyse, and resolve security threats and malware. Vulnerability Management Experience in identifying and mitigating system vulnerabilities. Automation Skills Proficiency in security automation … using scripting tools like Python or PowerShell. Frameworks & Compliance Familiarity with ISO 27001, NIST 800-53, Cyber Essentials, and GDPR. Risk Management Strong grasp of risk assessment methodologies and security control frameworks. Communication Able to communicate technical concepts clearly to both technical and non-technical stakeholders. Project Management Experience managing security projects and working with cross-functional teams. More ❯

monitor traffic, respond to suspicious activity, and conduct audits to ensure compliance. Vulnerability Analysis - Carry out regular assessments and penetration tests, develop mitigation strategies, and report on remediation progress. Incident Response - Lead incident detection, containment, and recovery efforts; conduct post-incident reviews and recommend improvements. Forensic Analysis - Investigate incidents, perform root cause analysis, preserve digital evidence, and … preferred. Security Tools Proficiency - Hands-on experience with Palo Alto firewalls, IDS/IPS, and endpoint protection. Network Security Knowledge - Deep understanding of VPNs, network protocols, and security architecture. Incident Management - Proven ability to detect, analyse, and resolve security threats and malware. Vulnerability Management - Experience in identifying and mitigating system vulnerabilities. Automation Skills - Proficiency in security automation … using scripting tools like Python or PowerShell. Frameworks & Compliance - Familiarity with ISO 27001, NIST 800-53, Cyber Essentials, and GDPR. Risk Management - Strong grasp of risk assessment methodologies and security control frameworks. Communication - Able to communicate technical concepts clearly to both technical and non-technical stakeholders. Project Management - Experience managing security projects and working with cross-functional teams. More ❯

monitor traffic, respond to suspicious activity, and conduct audits to ensure compliance. Vulnerability Analysis – Carry out regular assessments and penetration tests, develop mitigation strategies, and report on remediation progress. Incident Response – Lead incident detection, containment, and recovery efforts; conduct post-incident reviews and recommend improvements. Forensic Analysis – Investigate incidents, perform root cause analysis, preserve digital evidence, and … preferred. Security Tools Proficiency – Hands-on experience with Palo Alto firewalls, IDS/IPS, and endpoint protection. Network Security Knowledge – Deep understanding of VPNs, network protocols, and security architecture. Incident Management – Proven ability to detect, analyse, and resolve security threats and malware. Vulnerability Management – Experience in identifying and mitigating system vulnerabilities. Automation Skills – Proficiency in security automation … using scripting tools like Python or PowerShell. Frameworks & Compliance – Familiarity with ISO 27001, NIST 800-53, Cyber Essentials, and GDPR. Risk Management – Strong grasp of risk assessment methodologies and security control frameworks. Communication – Able to communicate technical concepts clearly to both technical and non-technical stakeholders. Project Management – Experience managing security projects and working with cross-functional teams. More ❯