101 to 125 of 199 Incident Management Jobs in England

fast-paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management ...

management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge … bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency ...

management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge … bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency ...

this shift — redefining operating models, strengthening governance, and ensuring customers experience reliability, transparency, and confidence at scale. What You Will Own Global ownership of incident, problem, and escalation management across enterprise banking customers Team Leadership of a Global Team of 30+ Leadership of the transition to a cloud … collaboration with Product, Engineering, IT, and Services to improve root-cause resolution and platform stability Introduction of automation, AI, and proactive monitoring to reduce incident volume and resolution time Continuous improvement of global support standards, metrics, and customer experience Representation of Support in senior leadership forums, influencing roadmap ...

Printing consumables to guarantee Card Production is not interrupted. Testing of Software Upgrades ahead of implementation. Liaison with National Service Desk re Testing and Incident Management Promotion of Self Service to all RA Service Users. To undertake all Registration Authority (RA) processes in accordance with national and local … Specification Qualifications Essential Good general education e.g. GCSE Maths & English or equivalent Proficient use in Microsoft Office including Word, Excel and PowerPoint Specialist Service Management qualification or equivalent. (ITIL - Foundation) Desirable Project management qualification/experience. (Prince2) Experience Essential Experience of working in administration/office environment. Experience ...

Officer (CSO) provides clinical safety assurance across the digital product lifecycle, ensuring compliance with DCB0129 and DCB0160 standards. The role involves leading clinical risk management, including hazard analysis, Safety Assurance Levels (SAL), and development of Clinical Safety Cases and hazard logs. You will support incident investigations, contribute … clinical risk identification and hazard analysis Develop and maintain Clinical Safety Cases and hazard logs Advise on safe clinical design and risk mitigation Support incident reviews and post-implementation assessments Engage with governance groups and stakeholders Embed clinical safety within agile delivery teams Key Requirements: Clinically qualified and registered ...

secure infrastructure design Automation and scripting skills (PowerShell, Ansible) Familiarity with endpoint provisioning, patching and hardening (e.g. Autopilot) Understanding of SSO and identity management concepts Experience working within secure or highly regulated environments Strong troubleshooting, incident management and problem-solving capabilities Collaborative mindset with the ability ...

highest standard. Key Responsibilities: HV Switching: Act as the HVAP (High Voltage Authorised Person) on-site, managing switching schedules and issuing permits to work. Incident Management: Lead the first-line response to any critical plant failure (UPS, Generators, LV/HV Distribution). Team Leadership: Supervise sub-contractors … junior engineers, ensuring strict adherence to Health & Safety and MOPs/EOPs. Load Management: Monitor building management systems (BMS) and electrical monitoring systems (EPMS) to manage power redundancy. What You'll Need HVAP Status: Current (or recently expired) High Voltage Authorisation is essential. Data Center Experience: You must ...

highest standard. Key Responsibilities: HV Switching: Act as the HVAP (High Voltage Authorised Person) on-site, managing switching schedules and issuing permits to work. Incident Management: Lead the first-line response to any critical plant failure (UPS, Generators, LV/HV Distribution). Team Leadership: Supervise sub-contractors … junior engineers, ensuring strict adherence to Health & Safety and MOPs/EOPs. Load Management: Monitor building management systems (BMS) and electrical monitoring systems (EPMS) to manage power redundancy. What You'll Need HVAP Status: Current (or recently expired) High Voltage Authorisation is essential. Data Center Experience: You must ...

governance and design authority Security-by-design and Zero Trust Terraform or Bicep (production IaC) CI/CD and infrastructure automation Observability (SLOs, monitoring, incident management) Disaster recovery and resilience planning Vendor and third-party management Strong stakeholder communication What You’ll Work With Azure (landing zones … pipelines Kubernetes (AKS) Observability tooling (logs, metrics, tracing) Networking (VNets, ExpressRoute, private endpoints) Security controls and compliance frameworks Event Hubs, Service Bus, API Management Hybrid Windows/Linux infrastructure Nice to Haves FinOps (cost control, budgeting, optimisation) Financial services or regulated environments ISO27001/NIST or similar frameworks Payments ...

Iron Mountain is seeking a skilled and motivated DevOps Engineer to join our global information management team in UK (100% remote) . In this role, you will be responsible for providing critical technical support for applications and hardware, managing our observability strategy, and ensuring the global delivery and performance … delivery. Enhance Observability : Implement monitoring and logging systems (Prometheus, Grafana, Datadog) to define alerts, dashboards, and log-based metrics that improve application availability. Lead Incident Management : Respond to real-time outages, perform root cause analysis, and participate in on-call rotations to ensure rapid service restoration. Ensure Application ...

coordinate, and execute cutover activities including data migration, testing, training, and go-live support. Establish and run the EPR Go-Live Command Centre, managing incident escalation, downtime processes, and rapid response protocols. Manage risks, dependencies, and contingency planning for all cutover workstreams. Engage with senior clinical, operational, and digital … Significant experience leading cutover or go-live activities on large digital transformation programmes (ideally NHS/healthcare). Strong background in programme/project management methodologies (PRINCE2, MSP, Agile). Proven ability to manage complex risks, interdependencies, and operational readiness activities. Experience with incident management, command centre ...

role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness … learn Nice to have Experience in a software or technical support role Exposure to ticketing or incident management systems Experience working in a busy retail environment Awareness of ITIL or similar service management frameworks IT qualifications or exposure to SQL Why join us Youll be joining ...

implement data flows for various scientific instruments. Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation. Provide incident management support, user coaching, and access management within R&D settings. Manage and resolve tickets through systems such as ServiceNow while ensuring ...

implement data flows for various scientific instruments. Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation. Provide incident management support, user coaching, and access management within R&D settings. Manage and resolve tickets through systems such as ServiceNow while ensuring ...

recommend improvement actions for Azure AVD based production configuration. Have good knowledge of Azure AVD publishing applications web server load balancing Resource Manager License Management Manage and deploy updates via Azure update manager Update the AVD image based on business requirements provided by client, including monthly security patches, updates … upgrades of software that has been operationalized. Creating, updating, and responding to Monitors of the AVD environment Service Restoration activities not requiring privileged access (incident management, system troubleshooting, performing Elevating access activities, escalating actions requiring Privileged Access to client team members) Very good hands-on experience on Group ...

recommend improvement actions for Azure AVD based production configuration. Have good knowledge of Azure AVD publishing applications web server load balancing Resource Manager License Management Manage and deploy updates via Azure update manager Update the AVD image based on business requirements provided by client, including monthly security patches, updates … upgrades of software that has been operationalized. Creating, updating, and responding to Monitors of the AVD environment Service Restoration activities not requiring privileged access (incident management, system troubleshooting, performing Elevating access activities, escalating actions requiring Privileged Access to client team members) Very good hands-on experience on Group ...

recommend improvement actions for Azure AVD based production configuration. Have good knowledge of Azure AVD publishing applications web server load balancing Resource Manager License Management Manage and deploy updates via Azure update manager Update the AVD image based on business requirements provided by client, including monthly security patches, updates … upgrades of software that has been operationalized. Creating, updating, and responding to Monitors of the AVD environment Service Restoration activities not requiring privileged access (incident management, system troubleshooting, performing Elevating access activities, escalating actions requiring Privileged Access to client team members) Very good hands-on experience on Group ...

drive technical excellence, lead agile practices, and ensure the resilience and efficiency of their core infrastructure. Key Responsibilities Oversee the design, configuration, and ongoing management of all IT environments, including development, test, staging, and production. Ensure comprehensive monitoring is in place across environments, applications, infrastructure, and network components. Lead … release management process for applications and software, ensuring smooth deployments with minimal downtime. Partner with DevOps and development teams to coordinate, govern, and optimise automated deployment pipelines. Improve environment performance, scalability, and reliability by proactively identifying and resolving bottlenecks. Implement and maintain robust security policies to safeguard environments, applications ...

looking for a Product Director in our platform team to own the platform product strategy and product management lifecycle from start to finish. Partnering with engineering leads and other product managers, you will define the platform roadmap, KPIs and product management best practices across multiple teams. By taking … manage stakeholders at all levels of seniority in the organisation. This is an exciting opportunity for an experienced leader to implement a technical product management discipline and key processes across the product team. You will define what good platform product management looks like and promote a customer‐first ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

automate deployment of applications, infrastructure and integrations. Monitoring & Reliability Monitor system performance, troubleshoot issues and apply SRE practices to improve availability and resilience. Configuration Management Use Terraform and Ansible to manage and configure cloud resources consistently and securely. Security & Compliance Implement cloud security best practices, ensuring alignment with regulatory … organisational standards. Operations & Incident Management Collaborate with support and operations teams to resolve incidents, perform root cause analysis and deliver long-term fixes. Cross-Functional Collaboration Work closely with developers, QA, product teams and platform engineers to embed DevOps methodologies across the lifecycle. Continuous Improvement Identify opportunities ...

Ability to work in environments with high demand, competing priorities, and escalations from AMS teams. Nice to have: PeopleSoft experience in AR, Inventory, Asset Management, or Project Costing. Knowledge of VAT and European Finance processes. Exposure to SAP transitions, data preparation, or test cycles. Familiarity with ITSM/incident management tools. Organisation: Initial 12-month contract Outside IR35 Hybrid working: typically 2 days per week onsite in Kingston Competitive day rate Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity ...

where availability, correctness and latency directly impact outcomes. The successful hire will own the reliability of business-critical systems, from observability design through to incident resolution and systemic improvement; lead high-severity incident management; and reduce toil with software engineering, primarily in Python but also with Golang … their own initiative. Requirements Debugging distributed systems: operating, improving and scaling complex systems in high-availability environments. SRE fundamentals: SLO/SLI thinking, observability, incident leadership, and a bias for systemic platform fixes. Strong software engineering skills: high proficiency in at least one modern programming language (Python preferred). ...