126 to 150 of 429 Incident Management Jobs in England

team. You’ll focus on maintaining and improving production reliability, automating operational tasks, and enhancing our observability stack. You’ll work closely with SREs, support engineers, release managers, and incident managers to ensure our systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and … maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, andpost-incident reviews. Implement automation to reduce manual operational tasks and improve recovery time. Contribute to the definition and tracking of SLIs, SLOs, and error … Kubernetes clusters (AWS EKS) in production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable working in incident and More ❯

team. You’ll focus on maintaining and improving production reliability, automating operational tasks, and enhancing our observability stack. You’ll work closely with SREs, support engineers, release managers, and incident managers to ensure our systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and … maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, andpost-incident reviews. Implement automation to reduce manual operational tasks and improve recovery time. Contribute to the definition and tracking of SLIs, SLOs, and error … Kubernetes clusters (AWS EKS) in production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable working in incident and More ❯

team. You’ll focus on maintaining and improving production reliability, automating operational tasks, and enhancing our observability stack. You’ll work closely with SREs, support engineers, release managers, and incident managers to ensure our systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and … maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, andpost-incident reviews. Implement automation to reduce manual operational tasks and improve recovery time. Contribute to the definition and tracking of SLIs, SLOs, and error … Kubernetes clusters (AWS EKS) in production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable working in incident and More ❯

regularly to ensure you are on top of the priority tickets and managing competing demands Provide customers with regular updates using the appropriate channels and the company’s service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Follow the company’s processes for Incident Management, Service Request Fulfilment, Change Management and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team CANDIDATE REQUIREMENTS Proven experience in a comparable IT support role with a strong technical background Exceptional … to use your own initiative Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements Highly effective time-management and organisational skills BENEFITS Annual Salary up to £34,000 per annum with a bonus up to £5,000 Working in an inclusive environment Industry renowned training/certifications More ❯

chemical treatment systems, pumps, motors, VFD's, and building automation systems. Key job responsibilities Cover gaps in a 24 x 7 rotating shift roster. Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation. Establish performance benchmarks, conduct analyses & prepare reports on all … aspects of the critical facility infrastructure operations & maintenance. Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage. Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency. Establish documentation relevant to business & facility operations. Responsible for the installation … of the racks and the provision of power/cooling within it's constraints. Review the management of both routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. Assist in the design, implementation, commissioning and build out More ❯

Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance … Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques, and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration … test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/FCA Review and maintain corporate product security More ❯

We are looking for an experienced Application Production Services Specialist to provide production support. The role involves incident identification, resolution, problem management, and root cause analysis, ensuring service stability and performance. You will collaborate with development teams, infrastructure teams, and business stakeholders to support system upgrades, audits, and operational enhancements. Key Responsibilities: 1. Provide L1/L2/… L3 production support, including incident management, root cause analysis, and problem resolution. 2. Manage incident and problem tickets using enterprise ITSM tools. 3. Perform capacity and performance management to ensure system stability. 4. Work closely with development teams for onboarding new applications and upgrades. 5. Support internal and external audits, ensuring compliance and documentation. 6. Collaborate … with middleware technologies (IBM WebSphere MQ, JBoss, MuleSoft). 4. Strong Unix/Windows OS knowledge with scripting expertise. 5. Proficiency in Oracle, DB2, and PL/SQL for incident resolution. 6. Experience with monitoring and scheduling tools for system support. 7. Excellent problem-solving, communication, and stakeholder management skill More ❯

Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems and office applications Data Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows … verbal communication skills Excellent analytical and problem solving skills Work proactively and without supervision Communicate clearly and confidently with colleagues at all levels of ability and seniority Good time management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for More ❯

automation, self-service, and knowledge base development. Manage staffing, training, and development of Service Desk personnel. Ensure compliance with internal policies, data protection regulations, and security standards. Support major incident management and post-incident reviews. Essential Skills: Proven experience in managing a technical service desk or IT support function. Strong understanding of ITIL framework and service management principles. Excellent leadership, communication, and stakeholder management skills. Hands-on experience with service desk tools (e.g., ServiceNow, Jira Service Management). Solid technical background in desktop support, networking, and cloud services. Ability to analyse data and drive performance improvements. Experience in managing hybrid teams and remote support environments. Desirable Qualifications: ITIL Foundation or higher certification Microsoft, Cisco More ❯

ceremony, new family, retirement Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Key Responsibilities Be responsible for the development and refinement of processes for issue management and incident response Oversee and ensure effective processes are in place for the handling and communication of incidents and issues across Product Clusters, Internal Teams and Stakeholders Establish … metrics and reporting systems to track incidents, issues and their resolutions Lead and run the monthly Ops and Incident review meetings with regions/stakeholders Manage the product support process to ensure efficient resolution of issues advanced to the T2 support team and customer satisfaction Own and refine our quarterly planning process Accountable for the creation and implementation of … Ops champion for our internal teams Skills Bachelor's or Master's degree in a STEM field (Computer Science, Engineering, Mathematics, etc.) or equivalent experience Demonstrable experience in product management or product operations Strong product and technical background with proven ability to communicate effectively with engineers and technical team members Demonstrated expertise in crafting and coordinating operational processes in More ❯

NIST, ISO 27001, ISA/IEC 62443 and other relevant industries standards and best practices Developing a framework for governance as well as developing Cyber Security and Information Security Management systems Analysing Cyber Security controls, commenting on an architecture proposal and conducting Threat and Risk assessments Cyber Security requirements analysis and tailoring them to the client's needs Understanding … or big data architectures Threat modelling, Vulnerability analysis, Risk matrix modelling. Secure DevOps and secure systems engineering lifecycle Security Policy and governance Cloud Security including OT in the Cloud Incident Management frameworks, Security incident analysis, digital forensics, crisis management, SOC operations and supporting tools Strong knowledge and practical experience of cyber security platforms/tooling including More ❯

and high-stake environments in both public sector and government settings. Core Responsibilities Access Control & Commissioning Design, implement, and manage authorization models and commission processes across IT systems (identity management, role-based access control, privilege management, segregation of duties). Policy Enforcement & Workflow Configuration Configure and maintain access control workflows, access control lists (ACLs), and entitlement models; integrate … with identity providers (e.g. Active Directory, IAM solutions). Security Tool Deployment Deploy and configure tools for access governance, identity lifecycle, and privileged access management in alignment with defence-grade standards Security Assurance & Compliance Ensure commission controls comply with MOD policies (e.g. JSP 440/JSP 604) and security frameworks such as NIST, ISO 27005, STIGs, and UK Functional … Standard 007 Vulnerability Assessment & Access Review Support regular access reviews, entitlement audits, and role certification; identify and remediate potential vulnerabilities in provisioning and access enforcement. Incident Management & Response Participate in access-related incident response, including unauthorized access investigations, root-cause analysis, and mitigation measures. Client Engagement & Training Collaborate with stakeholders to understand access requirements, deliver training on More ❯

and high-stake environments in both public sector and government settings. Core Responsibilities Access Control & Commissioning Design, implement, and manage authorization models and commission processes across IT systems (identity management, role-based access control, privilege management, segregation of duties). Policy Enforcement & Workflow Configuration Configure and maintain access control workflows, access control lists (ACLs), and entitlement models; integrate … with identity providers (eg Active Directory, IAM solutions). Security Tool Deployment Deploy and configure tools for access governance, identity life cycle, and privileged access management in alignment with defence-grade standards Security Assurance & Compliance Ensure commission controls comply with MOD policies (eg JSP 440/JSP 604) and security frameworks such as NIST, ISO 27005, STIGs, and UK … Functional Standard 007 Vulnerability Assessment & Access Review Support regular access reviews, entitlement audits, and role certification; identify and remediate potential vulnerabilities in provisioning and access enforcement. Incident Management & Response Participate in access-related incident response, including unauthorized access investigations, root-cause analysis, and mitigation measures. Client Engagement & Training Collaborate with stakeholders to understand access requirements, deliver training More ❯

regular ticket status updates to the end customer Maintaining a technical knowledge of all supported products and undertaking training when necessary to update any required skills set Following the incident management and request fulfilment processes detailed in the call handling manual Fulfilling Service Desk objectives detailed in the service management policy Key Competencies Technically competent Excellent customer … service skills Organised Critical thinking and problem-solving skills Communication skills Empathetic Great time management skills Friendly Outgoing Professional Skills & Experience Basic understanding of networking concepts, including DNS, DHCP, VLANs, and VPNs. Familiarity with Microsoft technologies such as Active Directory, Office 365, Azure, Teams and SharePoint. Customer Services experience Experience of working effectively within a team and collaborating with … others to achieve goals Good written and verbal communication skills An understanding of ITIL principles for incident, request and change management will be advantageous. At VCG we reward our colleagues generously with competitive salary, training opportunities, pension, excellent holidays, Bupa Cash Plan, EAP, on-site parking, numerous cost effective schemes including cashback savings scheme, home and tech scheme More ❯

working knowledge of Microsoft Office & IT Service Desk Systems and Processes. You will have excellent communication & customer service skills, good technical and service delivery skills and experience of systems incident and request management through to resolution & change control. The Clinical Systems Team acts as a central contact point within the IT Department and Suppliers, providing support to the … AWP, as diversity makes us stronger. Job description Job responsibilities 1. To provide day to day business as usual support for Trust IT Systems. 2. Manage own workload ensuring incident and service requests are resolved within Service Level agreements. 3. Participate in the configuration, testing, tuning of IT systems appropriate to the role supporting deployment of patches, upgrades and … managing individual tasks through the change management process. 4. Responsible for liaising with stakeholders to promote understanding of Trust systems providing support and training as necessary. Articulate and collate their requirements. 5. Responsible for identifying IT systems bugs, performance and stability issues and reporting these to the relevant party, this being the supplier, IT system managers or other IT More ❯

Officer , you will be responsible for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of contact for security matters in … online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main point of contact for security … Proactively work with business units and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any data privacy issue, Contribute to More ❯

Oversee the day-to-day performance of technical support operations, including field services, helpdesk, and on-site engineering. Establish and continuously improve processes for: Ticket triage and escalation Critical incident management (acting as Incident Lead) Documentation, technical note quality, and internal handovers On-call scheduling, time tracking, and PTO complianc Partner with project and infrastructure teams to … ensure smooth coordination on change management and client projects. People Leadership Lead, mentor, and develop a high-performing team of 18 technical staff across all tiers and disciplines. Build a culture of accountability, continuous learning, and operational ownership. Own the recruitment, onboarding, and development roadmap for engineering roles, ensuring capability keeps pace with business needs. Run structured 1:1s … client stakeholders-ensuring SLAs are met and issues are proactively managed. Lead regular service reviews with top-tier clients, including delivery reporting and roadmap updates. Collaborate with Sales, Account Management, and Projects to ensure aligned messaging and coordinated delivery. Leadership Team Contributions Influence technology stack direction , including tooling, monitoring, RMM, and ITSM platforms. Drive capacity planning and workforce modelling More ❯

and infrastructure-as-code initiatives (Terraform, scripting in Python) Support the Data Engineering team with pipeline operations, maintenance, and optimisation Create documentation, onboarding guides, and repeatable support processes Lead incident and change management processes, including root cause analysis Bridge the gap between technical and non-technical stakeholders with clear, effective communication Required Skills/Experience: Hands-on experience … with core AWS services such as S3, EC2, Lambda, IAM, and CloudWatch A track record of handling support tickets and incident management in fast-paced technical environments Familiarity with Infrastructure-as-Code tools (Terraform preferred) and a good understanding of automation principles Strong problem-solving skills, able to get to the root of issues quickly across cloud and … colleagues Bonus points if you have experience with: Data warehouse platforms like Snowflake Python or similar scripting for tooling and automation DevOps practices (CI/CD pipelines, monitoring, log management) SQL performance tuning and data modelling concepts Please note: My client cannot offer sponsorship and can only accept candidates with the right to work in the UK . Contact More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

As the Critical Facilities Maintenance Manager (CFM Manager) you will be based at our Dagenham site, ultimately responsible for the 24/7 management, maintenance and development of the critical and non-critical infrastructure within the Data Center facilities. Working closely with the site coordinator, you will be instrumental in the planning, management and implementation of the delivery … adhered to across site Maintain high standards of Health and Safety and ensure all Safe Systems of Work processes are adhered to Take the lead role in Event and Incident response Work to ensure initial incident reports are completed and shared with customer Maintain a proactive involvement in the on-going technical evaluation of all plant and equipment … record of managing a team Working knowledge and understanding of engineering operations within Critical Environments Creating and developing SOP/MOP and EOP documentation Demonstrable experience in dealing with incident management and post-incident reporting Electrical HV & LV AP IOSH Managing Safely or equivalent A calm yet responsive approach to incidents and post incident reporting Ability More ❯

successful delivery of support and development tasks. Testing & Documentation: Assist in the creation of detailed system documentation, test plans, and work instructions to ensure the smooth operation of applications. Incident Management: Identify, diagnose, and resolve incidents, ensuring minimal disruption to the services provided by the NHSBSA. Continuous Improvement: Contribute to the ongoing development and improvement of NHSBSA applications … to applications and services4. Monitoring and supporting the efficient and effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services. 5. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner.6. Implementing standards and policies, pro … selection in line with organisational processes.13. Mentor and coach other team members, and apprentices to enable the on-going personal development and growth of skills within the team. Financial Management 14. Maintain an awareness of financial and personal implications in the use of a range of resources. Relationship Management 15. Engaging in partnership working with other individuals, groups More ❯