126 to 150 of 301 Incident Management Jobs in England

multiple disciplines, and can balance operational delivery with compliance and risk management. What You Will Be Doing Managing physical security controls, access procedures, visitor management, and incident reporting across offices and facilities Coordinating security vetting processes, renewals, and record-keeping Acting as ITSO, ensuring security controls are implemented … Serving as designated Data Protection Officer, ensuring compliance with UK GDPR and managing data protection risk Acting as Cyber Security Assurance Coordinator Supporting data incident management, investigation, and reporting Maintaining security policies, procedures, risk registers, and supporting audits and assurance activities Ensuring compliance with relevant STAMP standards, policies ...

Familiarity with industrial automation systems, integration protocols (e.g., Modbus, MQTT), and experience with virtualized system deployments in industrial settings. Knowledge of CRM/case management systems, incident management practices, and the ability to create customer-facing documentation from product manuals and release notes. Our offer Opportunities ...

customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters/leavers process (New hire induction) end user hardware support, AV support Systems/Service support - Azure … Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and Audio Visual ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

competitive advantage.* Coach and mentor product managers to elevate the craft across the team. **What We’re Looking For**Essential: * 10+ years in Product Management, including time at a Principal/Lead level.* Proven experience leading strategic, cross-functional product initiatives spanning multiple teams and domains.* Deep knowledge … teams.* Strong commercial acumen with a track record of delivering significant revenue impact and supporting high-value client proposals.* Executive-level influencing and stakeholder management experience — you know how to bring the business with you.* Sharp communicator — you bring clarity and confidence to the overarching product vision and roadmap. ...

experienced OpenShift Platform Engineer to join our Openshift platform team on a contract basis, providing critical backfill support. The role focuses on the operational management, support, and continuous improvement of our enterprise OpenShift platform running on x86 infrastructure, within a highly regulated financial services environment. The successful candidate will … operational support for the OpenShift platform, ensuring high availability and performance and BAU maintenance. Implement and enhance automation across platform operations (provisioning, scaling, patching, incident response). Maintain and improve platform reliability, observability, and resilience using SRE principles. Contribute to incident, problem, and change management processes ...

experienced OpenShift Platform Engineer to join our Openshift platform team on a contract basis, providing critical backfill support. The role focuses on the operational management, support, and continuous improvement of our enterprise OpenShift platform running on x86 infrastructure, within a highly regulated financial services environment. The successful candidate will … operational support for the OpenShift platform, ensuring high availability and performance and BAU maintenance. Implement and enhance automation across platform operations (provisioning, scaling, patching, incident response). Maintain and improve platform reliability, observability, and resilience using SRE principles. Contribute to incident, problem, and change management processes ...

improvement Lead security engagement within client Design Authority and Enterprise Architecture forums Manage integration with the client SOC, including security reporting, SIEM alignment, and incident response coordination Oversee security incident management in line with the client Cyber Security Incident Response Plan Own joiner/mover/… monthly access control audits Ensure delivery of security assurance artefacts for internal and external audit requirements Support and coordinate penetration testing, vulnerability management, and disaster recovery exercises Ensure compliance with GDPR/DPA 2018, NCSC IAS5, CAF, and related government standards Maintain and enforce security controls across Oracle Cloud ...

manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. … have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. What success looks like You'll be successful in this role by: Resolving support requests quickly and effectively. ...

strategy aligned with the firm’s business objectives and risk appetite. Oversee continuous improvement of policies, standards, procedures, and controls for all offices. Team Management: Lead, mentor and develop a high-performing security team. Set objectives, manage workloads and foster professional growth within the team. Security Operations: Oversee operations … including threat monitoring, vulnerability management, access controls, endpoint security and incident response. Maintain robust cyber resilience measures across on-premise and cloud environments. Compliance and Risk Management: Ensure compliance with GDPR, SRA requirements (for legal sector), ISO 27001/2 standards and other applicable regulations ...

manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. … have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. Working arrangements Based in York Flexible working hours to support collaboration. Agile, supportive working environment. Opportunity to join ...

providing hands-on leadership to ensure AI systems deliver reliable, secure, and measurable business outcomes. Key Responsibilities & Requirements: Provide expert leadership for the operational management and continuous improvement of AI, Machine Learning, and Generative AI solutions across the organization. Driving Agentic Automation and AIOps implementation by providing oversight, resolving … working directly with program leadership, AI architects, data scientists, and engineering teams to support AI initiatives throughout their lifecycle. Establish monitoring, observability, and performance management capabilities for AI models, services, and AI-powered applications. Define and manage processes for model deployment, versioning, validation, retraining, and lifecycle management. Ensure ...

agendas in partnership ecosystems that make a global impact, this role offers a compelling challenge. What you’ll lead Lead the end‐to‐end management and delivery of the shared IELTS technology estate, ensuring exceptional performance, resilience under load, adaptability to change, and scalability to meet expanding global needs. … risks, and delivery conflicts to achieve seamless integration and shared success. Champion operational excellence across platform operations, ensuring continuous high availability, top‐tier vendor management, rigorous service quality standards, and responsive incident management practices. Maintain stringent oversight of risk management, regulatory compliance, cybersecurity protocols, and data ...

Modernize data architecture to support real-time streaming and graph-based modeling (Kafka, Flink) and unified analytics for operations and ML training. Transition release management from quarterly waterfall to continuous deployment with feature flags while protecting enterprise stability. Strategic & Organizational Leadership Partner with the CEO on division strategy, planning … calling, agent frameworks) and graph/knowledge graph technologies. DevOps/SRE practices at scale: CI/CD, IaC (Terraform, Pulumi), observability (Datadog, Grafana), incident management. Leadership Qualities Builder mentality with hands-on orientation; executive presence and strong communication skills; collaborative and bias for action; comfort with ambiguity. Preferred ...

highest standards of data security, they offer a dynamic environment where engineering professionals can truly thrive and develop their careers. Key Responsibilities Infrastructure Management: Design, implement, manage, and support core enterprise platform infrastructure, encompassing servers, networks, storage, and vital virtualisation environments. Performance Monitoring: Maintain platform availability and performance, proactively … responding to alerts and service degradations to consistently meet business requirements and SLAs. Incident Resolution: Troubleshoot complex system issues, conducting detailed root cause analysis to resolve incidents efficiently and prevent recurrence. Automation and Optimisation: Streamline infrastructure provisioning, patching, and deployment processes utilising modern scripting and infrastructure-as-code tools ...

without manual intervention Self Healing systems, Runbook automation Exposure to tools like Gremlin, Chaos Monkey, AWS FIS to simulate outages and improve fault tolerance Incident Management Act as the primary point of escalation for critical production issues and lead major incident response, root cause analysis, and postmortems. … Perform detailed post-incident investigations to identify underlying causes. Document findings and share learnings to prevent recurrence. Implement preventive measures and continuous improvement processes. Observability Champion monitoring, logging, and alerting strategies using tools like Prometheus, Grafana, ELK, and AWS CloudWatch. Build real-time dashboards to visualize system health ...

successful candidate will be working with a Telecoms end client across various projects. Key Responsibilities: Design, implement, configure, and maintain BMC TrueSight Operations Management to deliver proactive monitoring across enterprise infrastructure, applications, cloud environments and network services. Develop and optimise monitoring policies, event correlation rules and alerting thresholds … enable early identification of performance issues. Install, upgrade, patch and support the TrueSight platform, including monitoring agents, Integration Services, Presentation Server, and Infrastructure Management components, ensuring platform stability and availability. Create operational dashboards and reporting solutions that provide real-time insight into system health, service availability, capacity trends, incident ...

play a critical role in strengthening and maturing Reapit’s cloud security posture. Your work will span hands on security engineering, deep incident response, proactive threat detection, and collaboration with global teams. Design, implement, and enhance secure Cloud infrastructure, services, and applications in collaboration with DevOps teams. Conduct ongoing … detail and high quality documentation. Work in a self managing, proactive manner — anticipating security needs, identifying gaps, and driving improvements without close supervision. Incident Response & Threat Detection Respond to SOC alerts. Working with our outsourced SOC, Lead and participate in global incident response activities, including investigation, containment, eradication ...

requests within SLA Develop deep understanding of applications, databases, and platforms Escalate complex issues to 3rd line teams and external suppliers Lead and coordinate incident management activities Monitor system alerts and proactively mitigate service impacts Support production deployments, validation, and post-release activities Create and maintain runbooks … continuous service improvement and process optimisation Escalate risks, SLA breaches, and high-impact issues Identify and address security vulnerabilities Follow ITIL-aligned processes for incident, change, and risk management Profile A successful Application Support Analyst should have: Knowledge of compliance and regulatory requirements within the financial services industry.Proven ...

requests within SLA Develop deep understanding of applications, databases, and platforms Escalate complex issues to 3rd line teams and external suppliers Lead and coordinate incident management activities Monitor system alerts and proactively mitigate service impacts Support production deployments, validation, and post-release activities Create and maintain runbooks … continuous service improvement and process optimisation Escalate risks, SLA breaches, and high-impact issues Identify and address security vulnerabilities Follow ITIL-aligned processes for incident, change, and risk management Profile A successful Application Support Analyst should have: Knowledge of compliance and regulatory requirements within the financial services industry.Proven ...

/CD pipelines (Azure DevOps, Power Platform, Fabric) Drive Infrastructure as Code and automation (Azure/Terraform/Bicep) Improve release, deployment, and environment management Own monitoring, logging, alerting, and incident response Support secure access and identity (Entra ID) Work with engineering teams to take solutions into live … Hands-on CI/CD with Azure DevOps and/or GitHub Infrastructure as Code experience (Terraform or Bicep) Experience supporting production systems and incident management Understanding of cloud security and governance Strong communication and stakeholder skills This is a fully remote role with an excellent opportunity ...

Support, Incident management, problem resolution, triage, team management, team leading, Agile, JIRA, Customer support, SaaS, Best Practice This is a new permanent role. UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings. This is a team lead …/management role that needs experience in leading/managing teams currently or recently. Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software ...

frameworks Build and enhance GitOps and Infrastructure-as-Code capabilities (e.g. Terraform, Ansible) Develop and review production-grade code to support automation initiatives Support incident management and on-call processes, ensuring production stability Contribute to post-incident reviews, embedding SRE principles to reduce risk Requirements Demonstrable experience … frameworks and reliability engineering principles Desirable Background in software development Experience working within regulated financial services environments Familiarity with ITIL and enterprise service management frameworks Relevant certifications (e.g. AWS, Terraform) Why Apply Opportunity to shape cloud reliability strategy in a large-scale environment Work with modern tooling across automation ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...