126 to 150 of 412 Incident Management Jobs in England

Officer , you will be responsible for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of contact for security matters in … online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main point of contact for security … Proactively work with business units and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any data privacy issue, Contribute to More ❯

Oversee the day-to-day performance of technical support operations, including field services, helpdesk, and on-site engineering. Establish and continuously improve processes for: Ticket triage and escalation Critical incident management (acting as Incident Lead) Documentation, technical note quality, and internal handovers On-call scheduling, time tracking, and PTO compliance Partner with project and infrastructure teams to … ensure smooth coordination on change management and client projects. People Leadership Lead, mentor, and develop a high-performing team of ~18 technical staff across all tiers and disciplines. Build a culture of accountability, continuous learning, and operational ownership. Own the recruitment, onboarding, and development roadmap for engineering roles, ensuring capability keeps pace with business needs. Run structured 1:1s … client stakeholders—ensuring SLAs are met and issues are proactively managed. Lead regular service reviews with top-tier clients, including delivery reporting and roadmap updates. Collaborate with Sales, Account Management, and Projects to ensure aligned messaging and coordinated delivery. Leadership Team Contributions Influence technology stack direction , including tooling, monitoring, RMM, and ITSM platforms. Drive capacity planning and workforce modelling More ❯

Oversee the day-to-day performance of technical support operations, including field services, helpdesk, and on-site engineering. Establish and continuously improve processes for: Ticket triage and escalation Critical incident management (acting as Incident Lead) Documentation, technical note quality, and internal handovers On-call scheduling, time tracking, and PTO complianc Partner with project and infrastructure teams to … ensure smooth coordination on change management and client projects. People Leadership Lead, mentor, and develop a high-performing team of 18 technical staff across all tiers and disciplines. Build a culture of accountability, continuous learning, and operational ownership. Own the recruitment, onboarding, and development roadmap for engineering roles, ensuring capability keeps pace with business needs. Run structured 1:1s … client stakeholders-ensuring SLAs are met and issues are proactively managed. Lead regular service reviews with top-tier clients, including delivery reporting and roadmap updates. Collaborate with Sales, Account Management, and Projects to ensure aligned messaging and coordinated delivery. Leadership Team Contributions Influence technology stack direction , including tooling, monitoring, RMM, and ITSM platforms. Drive capacity planning and workforce modelling More ❯

and processes, mentoring the SOC team, and managing OT alerts and incidents. The ideal candidate will have a deep understanding of SecOps, IT, and OT environments, with responsibilities including incident management, threat detection, and security improvement. Strong communication skills are essential for collaboration with cross-functional teams. Key Responsibilities Contextualise OT Specific Threats: Understand OT estate, threats, and … like Claroty; build relationships with Operations teams. Maintain Security Operations: Improve security processes; support tools like Microsoft Sentinel, SOAR, EDR/XDR, and PAM; reduce alert fatigue and improve incident resolution times. Proactive Risk Remediation: Identify and evaluate risks; perform threat hunting; demonstrate risk reduction metrics. Incident Readiness & Response: Lead incident triage and response; reduce business impact … educate staff on incident procedures. Continuous Improvement: Drive process automation and efficiency; track improvements via KPIs and dashboards. Key Relationships CISO, Operational Technology Teams, IT Operations, Security Operations Manager, Security Architecture Manager, Cyber Security Programme Manager, Cyber Resilience Manager, Network Operations Manager, Business Change and Engagement, Key Business Stakeholders, Service Owners. Candidate Requirements Essential Experience Minimum 3 years in More ❯

building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware … Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you More ❯

Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service … HQ Allow for Security Vetting (SC/NPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and … management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware: Cisco LAN/ More ❯

teams, and suppliers Report on progress, risks, and dependencies Experience delivering cross-functional tech and ops projects Strong grasp of project methodologies and governance Confident communicator with senior stakeholder management experience Additional Information Be first to hear about new opportunities with job alerts direct to your inbox. Email address: please specify Role type : Please select all that apply: All … roles, Agile, Analysts, Architects, Business Change, Consultant, Database & Reporting, Development, DevOps, ERP, Incident Management, IT Support, Networking, Problem Management, Product, Project Management, Quality Assurance, Security More ❯

SI) as a SOC L1 Analyst, you will be an integral part of ensuring our enterprise client's security is of paramount concern. Main tasks and responsibilities: Perform 24X7 Incident management and monitoring services of security components and associated platform components. Report Security Incidents. Minor issue resolution. Pre-requisites: Experience of 1-3 years in security technologies and … incident response management Basic understanding SIEM, APT, threat intelligence. Further info: Competitive Basic/day rate London To apply: Please either register your CV and complete the information fields requested or send your CV to referencing LCL106 and your current salary More ❯

as the primary escalation point for unresolved IT issues within the Jersey location. Supports the global IT Service Delivery team in the implementation and observance of ITSM practices, including Incident, Service, Problem, and Change Management. Assists with aligning local IT operations to relevant standards such as ISO 27001 and ITIL v4. Coordinates with the broader IT team to ensure … years of experience providing user-facing, desk-side IT support Excellent command of English at a professional corporate level, including speaking, reading, and writing Strong understanding of business-facing incident management processes Previous experience in enterprise environments within the finance or banking sector is preferred Proficient in remote support and effective collaboration with team members across different regions … standard security best practices, including encryption, phishing prevention, and data loss protection Familiar with the administration and configuration of Microsoft Azure and Microsoft 365 environments Experienced with Mobile Device Management (MDM) solutions such as Intune or MobileIron Hands-on experience with backup software, with a preference for Commvault Proficient in printer installation, configuration, and ongoing management Strong expertise More ❯

is maintained at target level. To sign off, when delegated by the DPO, technical, logical and/or information design and data protection risk assessments. Act as lead Duty Incident Manager on a shared rota basis to manage information security and personal data breaches in accordance with defined incident management processes, ensuring impacts and risks are appropriately … and mitigated; Generic Duties To manage the team's delivery against agreed targets and quality standards. To lead and manage change in own area and within the wider PHSO management community. To manage, support, develop and coach the team enabling high performance. To participate in learning & development activity and professional development as required in relation to the role. To … rights legislation. Knowledge, experience and expertise in assessing new technologies, concepts, ideas and/or suppliers to ensure security and legislative compliance. Knowledge and experience of risk and opportunity management with information and technology risk management desirable. Experience of delivering continuous and demonstrable improvements and of using data manipulation, analysis and performance/management information techniques to More ❯

the heart of what we do and we'll do our best toagreea working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … work. Providing exceptional customer experience and service, to internal Met Office staff. Training & Continued professional development both on the job & with dedicated training time & paid qualifications. Proactively reviewing the Incident and Task queues and taking ownership ofsupportrequests. Supporting modem Windows desktop, hardware lifecycle, M365, and wider aspects of End user computing in the Met Office Administering and updating policies … supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades, Mobile Devices More ❯

Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate should possess strong leadership and communication abilities and be capable of mentoring junior team members. Self-study and training opportunities are available for upskilling in … agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

High Touch Operations Analyst, Graduate, UK Location: Feltham, United Kingdom Area of Interest Project or Program Management Job Type Early in Career AI or Artificial Intelligence, Cloud & AI (DCN & Compute), Collaboration, Security, Webex (Collaboration), Wireless, Mobility Job Id Location: Feltham, United Kingdom Area of Interest Project or Program Management Job Type Early in Career Technology Interest AI or … procedures Attend customer meetings to present operational issues/activity, customer satisfaction and gap analysis to customer and internal Cisco personnel. Who You Are The ideal candidate possesses outstanding Incident and Problem management with excellent communications skills and demonstrates the ability to diplomatically influence and effectively build key relationships whilst handling complex situations and finding solutions. The minimum … Strong critical thinking and decision-making skills Ability to apply knowledge and formulate customer recommendations. Ability and propensity to regularly learn and apply new skills in the networking environment Incident Management experience and/or ITIL certification is a great plus Why Cisco , where each person is unique, but we bring our talents to work as a team More ❯

impacts. Manage and communicate changes to the on-prem corporate network infrastructure, ensuring clear communication of potential business impacts. Act as the technical SME for the network infrastructure, supporting incident, problem, and major incident management processes. Ensure capacity management of the network infrastructure, proactively identifying potential future issues and formulating mitigation strategies. Support and promote an … across multiple sites, ensuring the secure, resilient, and reliable operation of our corporate communications infrastructure. Qualifications and Experience: Proven experience managing communication networks with technical proficiency in: IP network management Extreme LAN switches and configuration Multi-vendor, multi-technology IP network design TCP/IP and routing protocols Cisco Viptela SDWAN LAN resilience technologies (SPBM, HSRP/VRRP) ITIL More ❯

CD, observability, scalability, and reliability and lead the evaluation and implementation of new technologies that can improve platform performance, cost-efficiency, and developer productivity. Implement security architecture and risk management Oversee the security architecture of the platform, ensuring robust defences against evolving threats, developing compliance frameworks and working with engineering leadership to understand how security can be "by default … CI/CD platform and a container orchestration system Experience of implementing and managing data and security compliance History of coaching and mentoring high-performance, autonomous teams Experience of incident management workflows and expectation management Proficient with project management software to help scope and refine roadmaps of work Our Ways of Working: We all come into More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … and architects, encouraging the adoption of innovative technologies and practices. Technical Analysis:Lead technical analysis and estimation efforts for custom-built applications. Best Practices:Drive the adoption of release management and automation best practices. Incident Management:Ensure thorough root cause analysis and prompt remediation during any incidents or outages. Vendor Coordination:Work with external vendors to supplement More ❯

audits, and organising compliant disposal of outdated technology. Perform routine patching, updates, and IT housekeeping to keep systems in optimal condition. Support implementation and ongoing compliance with security and management standards, currently Cyber Essentials and Cyber Essentials Plus. Knowledge and Experience 2+ years of experience in a support or technical analyst role. Experience supporting Microsoft Dynamics 365 applications. Exposure … to working in a reseller, consultancy, or managed services environment. Strong understanding of IT support processes, including triage and escalation workflows. Familiarity with ticketing systems, incident management, and service-level driven environments. Familiarity with ITIL or other service management frameworks Technical Skills Working knowledge of Microsoft Dynamics 365 CRM. Strong troubleshooting skills across desktop and infrastructure environments. … Microsoft Office 365 administration. Active Directory and Exchange Online. Windows 10/11 operating systems; familiarity with macOS is a plus. Networking fundamentals (DNS, DHCP, VPN). Asset lifecycle management including secure disposal. Experience with cloud services, remote support tools, and cybersecurity principles. Microsoft Certified Professional or willingness to achieve MCP qualifications through self- study Personal Qualities A client More ❯

audits, and organising compliant disposal of outdated technology. * Perform routine patching, updates, and IT housekeeping to keep systems in optimal condition. * Support implementation and ongoing compliance with security and management standards, currently Cyber Essentials and Cyber Essentials Plus. Knowledge and Experience * 2+ years of experience in a support or technical analyst role. * Experience supporting Microsoft Dynamics 365 applications. * Exposure … to working in a reseller, consultancy, or managed services environment. * Strong understanding of IT support processes, including triage and escalation workflows. * Familiarity with ticketing systems, incident management, and service-level driven environments. * Familiarity with ITIL or other service management frameworks Technical Skills * Working knowledge of Microsoft Dynamics 365 CRM. * Strong troubleshooting skills across desktop and infrastructure environments. … Microsoft Office 365 administration. * Active Directory and Exchange Online. * Windows 10/11 operating systems; familiarity with macOS is a plus. * Networking fundamentals (DNS, DHCP, VPN). * Asset lifecycle management including secure disposal. * Experience with cloud services, remote support tools, and cybersecurity principles. * Microsoft Certified Professional or willingness to achieve MCP qualifications through self- study Personal Qualities * A client More ❯

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

achieved through our next-generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and, most importantly, investing in our people. We are expanding our site IT Management team following a recent promotion by hiring a Factory IT Manager to lead IT-related operations in a high-volume, fast-paced semiconductor manufacturing site. What our Factory IT … staff or contractors on-site, including a dedicated Factory Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to … understanding of IT networking, databases (SQL, Oracle), server (Windows, Linux), storage systems, and virtualization Familiarity with cybersecurity frameworks and regulatory compliance relevant to semiconductor manufacturing Excellent problem-solving, project management, and communication skills Ability to lead cross-functional teams and manage multiple priorities in a high-pressure environment Ability to work on-site full-time with occasional travel to More ❯

learning, and customer focus. Oversee day-to-day operations, ensuring 24/7 monitoring, support, and maintenance of network and video services. Develop staffing models, training programmes, and performance management processes to ensure the team has the necessary skills and resources. Manage the entire employee lifecycle, including recruitment, onboarding, and ongoing development. Ensure flawless execution of live transmissions and … and resolution, and develop Key Performance Indicators to improve performance. Serve as a senior escalation point for complex network and service issues, leading troubleshooting and ensuring timely resolution. Oversee incident logging, analysis, reporting, and corrective actions, as well as disaster recovery planning. Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations. Continuously review … workflows, including video/audio encoding, transmission technologies, and routing. In-depth TCP/IP networking knowledge, including switching, routing, and multicast. Demonstrable leadership skills: strategic thinking, delegation, performance management, and team motivation. Excellent incident management and problem-solving skills; ability to remain calm under pressure. Exceptional communication, interpersonal, and customer service skills. Strong analytical skills with More ❯

projects and operations. Duties include collaboration with partners and stakeholders, overseeing operational aspects of the program, working with SMEs to assure alignment with partner programs such as Global Crisis Management, Disaster Recovery, and Business Continuity. Primary Responsibilities: • Collaborate with Enterprise Resilience leaders to identify and assess risks with our programs. • Provide recommendations to minimize risk within programs • Integrate risk … you may be interested in. Required Qualifications: • Ability to demonstrate subject matter expertise in project scope, milestones, risk identification, project methodology, resource allocation, and facilitation based on established project management techniques • Proven hands-on experience in Risk Analysis • Exceptional communications skills, including the ability to listen effectively, present information, understand varied business concepts, and effectively communicate clearly and concisely … verbally and in writing • Experience interacting with individuals at all organizational levels, including interfacing with executive management • Excellent organizational, time management and interpersonal skills, strong attention to detail. Demonstrated ability to be proactive, planning and thinking about what's next • Team player and strong ability to work with other departments across the business • Excellent customer service skills with More ❯

security events and emerging threats associated with the product line you are managing and any dependencies; Act as the interface between CSIRT and Product teams as part of security incident activities; Deliver threat modelling and hunting to identify vulnerabilities in product design and provide control recommendations to mitigate those risks; Engage in architecture and design reviews to ensure product … with industry trends, best practices and regulatory standards that may impact product implementations; Support the engineering of control solutions where existing offerings are not available; Provide security expertise during incident and problem management. Produce threat intelligence briefings and other work products to share information across the organisation Respond to ad-hoc requests for platform security related guidance This role … weekend and on-call activities. Required Skills, Qualifications and Experience: Knowledge of: Working within the financial services industry, or other highly regulated industries in a technical role. Information security management, governance, and compliance principles, practices, laws, rules and regulations, e.g. NIST, ISO, NIS, DORA and GDPR; Information technology systems and processes, network infrastructure, data architecture, data processes and protocols More ❯