176 to 200 of 657 Incident Management Jobs in England

Science, Engineering, Data Science, or a relatedtechnical field 8+ years of experience inenterprise technology roles, with 3–5 years focused on platformoperations or service management Hands-onexperience with managing GenAI/ML platforms and LLM-based services(e.g., OpenAI, Anthropic, Azure OpenAI, HuggingFace) Proven track record in implementing andscaling … and platform telemetry tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional … tuning at scale. Ensureefficient management of AI models to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform More ❯

Science, Engineering, Data Science, or a relatedtechnical field 8+ years of experience inenterprise technology roles, with 3–5 years focused on platformoperations or service management Hands-onexperience with managing GenAI/ML platforms and LLM-based services(e.g., OpenAI, Anthropic, Azure OpenAI, HuggingFace) Proven track record in implementing andscaling … and platform telemetry tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional … tuning at scale. Ensureefficient management of AI models to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform More ❯

Science, Engineering, Data Science, or a relatedtechnical field 8+ years of experience inenterprise technology roles, with 3–5 years focused on platformoperations or service management Hands-onexperience with managing GenAI/ML platforms and LLM-based services(e.g., OpenAI, Anthropic, Azure OpenAI, HuggingFace) Proven track record in implementing andscaling … and platform telemetry tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional … tuning at scale. Ensureefficient management of AI models to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform More ❯

Science, Engineering, Data Science, or a relatedtechnical field 8+ years of experience inenterprise technology roles, with 3–5 years focused on platformoperations or service management Hands-onexperience with managing GenAI/ML platforms and LLM-based services(e.g., OpenAI, Anthropic, Azure OpenAI, HuggingFace) Proven track record in implementing andscaling … and platform telemetry tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional … tuning at scale. Ensureefficient management of AI models to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform More ❯

software and services firm operating as part of State Street and integral to the Alpha product set. Customers include the world's top investment management, wealth management, banking, and insurance firms. Charles River provides an end-to-end SaaS solution automating front and middle office investment management … controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018. Background: Core activities and needs … on data and support process insight, incorporating feedback and client input. Good domain experience, ideally front office. Providing business/functional support for investment management or trading systems. Role and Responsibilities: Reporting to the SaaS Operations and Support Senior Managing Director EMEA, this role is based in our London More ❯

to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. … global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

Service Desk/Incident Manager Target Start Date: ASAP Target End Date: 31/03/2026 Rate: DAY £480 Inside per day Location of role: Corsham , Fully on site Clearance Required: SC OR DV Working Pattern (Mon-Fri, Shifts, on-call): MON-FRI We are seeking an experienced … a well-established Level 4 Service Desk .This position is for an experienced and well-versed Service Desk Manager with extensive knowledge of the Incident and Major Incident Lifecyle. You will have oversight of a team of highly experienced and technical engineers who will be supporting you to … manage the capability at the top tier of incident support to an Operational focussed user base. Within this role it will be your job to enhance the reputation of this Service Desk to the wider community, including the development of best processes, practices and procedures in line with the More ❯

of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and … standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business … aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and More ❯

of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and … standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business … aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and More ❯

requires the ability to work both independently and as part of a team, as well as within the wider organisation. Good communication and time management skills are essential. Relevant qualifications and prior experience in a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/… IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. MAIN PURPOSE OF JOB: To deliver day to day IT Business … resolve software and hardware incidents, including operating systems (Windows and Mac) and across core business applications. • Assist all users with any logged IT related incident when called upon working to resolve service requests within agreed SLA. • Take ownership of incident management and problem analysis for major incidents More ❯

requires the ability to work both independently and as part of a team, as well as within the wider organisation. Good communication and time management skills are essential. Relevant qualifications and prior experience in a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/… IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. MAIN PURPOSE OF JOB: To deliver day to day IT Business … resolve software and hardware incidents, including operating systems (Windows and Mac) and across core business applications. • Assist all users with any logged IT related incident when called upon working to resolve service requests within agreed SLA. • Take ownership of incident management and problem analysis for major incidents More ❯

represent information security being able to interpret technical design and how information security best practices should be applied. Also be able to lead with incident management investigations and conduct risk and vulnerability assessments where appropriate. Key Accountabilities & Responsibilities Role Accountabilities Conduct risk and vulnerability assessments to identify and … information security within projects ensure best practice is adhered to. Coordinate across departments to ensure risk is managed through compressive security measures and polices Incident response and management – lead and participate in complex incident investigations Develop and maintain cyber incident response plans and playbooks. Conduct post … incident reviews and implement lessons learnt to improve the organisation’s security posture Requirements: Either Technical Operations Security experience with an interest to work within a governance role or experience working in a Security Governance role Ability to assess system controls based on a documented standard Will be able More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

expertise is VIRTUS' greatest strength. Job Summary Reporting to Senior Director of Operations, the primary function of the role is to provide leadership, direction, management and oversight on the day-to-day operations of the VIRTUS Data Centres facilities operations. This includes ensuring the safety, reliability, efficiency, and operational … Continuous Improvement: Champion the implementation of innovative practices, processes, and technologies to drive improvements in service delivery, operational efficiency, and customer satisfaction. Strategic Financial Management: You will have comprehensive control over the operational and capital expenditure, managing a significant budget with a keen eye on cost optimisation without compromising … Drive initiatives aimed at enhancing operational capabilities, streamlining processes, and implementing state-of-the-art solutions to bolster efficiency and service quality. Performance & SLA Management: Ensure that all data centres facilities operations consistently meet or exceed their 100% uptime SLA and operations goals. Address performance and goals challenges promptly More ❯

Services Pty Ltd The Data Center Engineering Operations Trainee will be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. This position is for a 6 month fixed term … hire with a possibility to become a full time role. Responsibilities Assist the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. Maintain performance benchmarks, conduct analyses & prepare reports on all aspects of the critical … facility infrastructure operations & maintenance. Generate Change Management requests & Incident Management tickets for DCEO as directed. Learn and contribute to documentation relevant to business & facility operations. Assist with the installation of the racks and the provision of power/cooling within its constraints. Be involved with the routine More ❯

Services Pty Ltd The Data Center Engineering Operations Trainee will be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management, and metric reporting. This position is for a 6 month fixed term … hire with a possibility to become a full time role. Responsibilities Assist the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. Maintain performance benchmarks, conduct analyses & prepare reports on all aspects of the critical … facility infrastructure operations & maintenance. Generate Change Management requests & Incident Management tickets for DCEO as directed. Learn and contribute to documentation relevant to business & facility operations. Assist with the installation of the racks and the provision of power/cooling within its constraints. Be involved with the routine More ❯

the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Operations Manager (OM) is a senior management position within the Managed Services department and is responsible for delivering managed services within the Telecommunications (Voice and Data) Network Infrastructure arena. The OM … off deadlines. Responsible for financial performance within the allocated accounts ensuring maximum turnover and profitability across the accounts. Develop and produce timely and accurate management reports and information, both internally and for clients. Assist sales teams in winning new business, supporting the sales and marketing process as required, including … Manage any inward or outward service transition. Documentation upkeep (required as part of ONNEC & THE CLIENT processes) Tracking of daily activities, task completion, and incident and project status tracking. Take responsibility for various special projects from time to time. Perform additional tasks as instructed by THE CLIENT FTE and More ❯

aligned with the Colt DCS global standard and Service Operation requirements. Your technical expertise and years of experience in the data centre, or facility management, industry will enable you to provide leadership and technical guidance to your peers in Operations and suppliers and allow you to gain the confidence … MySQL, Oracle) - Desirable Experience of implementing IOT, Cloud projects Desirable Bachelor's degree in related field, or equivalent relevant work experience Skills Systems Security Incident Management Risk Management Security Threat Monitoring Security Audits Security Policy Management Security Compliance Education A bachelors degree in Security Management More ❯

in which everyone is encouraged to be open and forward-thinking. Job information: Functional title - AVP, IT Security Specialist Department – Security Governance and Risk Management Corporate level – Associate Vice President Report to – Director of Security Location - London, onsite 2 days per week About the role: The individual will be … consultation on remediation approaches to address gaps and continue ongoing monitoring of remediation, re-assess until reduced to an acceptable level. Supporting Cybersecurity Risk Management strategies based on security findings and observations. Including informing improvements to organizational cybersecurity risk management processes, procedures and activities are identified across all … written communication skills to convey complex technical information clearly and effectively. Presenting data insights to non-technical stakeholders Base level understanding of security risk management and taxonomy principles, to reduce risk to an acceptable level. Knowledge of vulnerability management and incident management practices. Ability to learn More ❯

in which everyone is encouraged to be open and forward-thinking. Job information: Functional title - AVP, IT Security Specialist Department – Security Governance and Risk Management Corporate level – Associate Vice President Report to – Director of Security Location - London, onsite 2 days per week About the role: The individual will be … consultation on remediation approaches to address gaps and continue ongoing monitoring of remediation, re-assess until reduced to an acceptable level. Supporting Cybersecurity Risk Management strategies based on security findings and observations. Including informing improvements to organizational cybersecurity risk management processes, procedures and activities are identified across all … written communication skills to convey complex technical information clearly and effectively. Presenting data insights to non-technical stakeholders Base level understanding of security risk management and taxonomy principles, to reduce risk to an acceptable level. Knowledge of vulnerability management and incident management practices. Ability to learn More ❯

in which everyone is encouraged to be open and forward-thinking. Job information: Functional title - AVP, IT Security Specialist Department – Security Governance and Risk Management Corporate level – Associate Vice President Report to – Director of Security Location - London, onsite 2 days per week About the role: The individual will be … consultation on remediation approaches to address gaps and continue ongoing monitoring of remediation, re-assess until reduced to an acceptable level. Supporting Cybersecurity Risk Management strategies based on security findings and observations. Including informing improvements to organizational cybersecurity risk management processes, procedures and activities are identified across all … written communication skills to convey complex technical information clearly and effectively. Presenting data insights to non-technical stakeholders Base level understanding of security risk management and taxonomy principles, to reduce risk to an acceptable level. Knowledge of vulnerability management and incident management practices. Ability to learn More ❯

specify network changes, assuring continued network availability. The OT Network Security Engineer will support Site Focal Point with technical insight necessary for secure file management according to policies and have a role in new system implementation and incident response. It is key for the OT Network Security Engineer … controls such as segmentation to isolate different parts of the OT environment, zoning to secure conduits for communication between zones and firewall management. Change Management: Implement change control processes to ensure that network changes are appropriate tested and approved without disruption to critical OT operations. Incident Management: Support the technical response to operational technology-related incidents, ensuring rapid resolution to minimize downtime and operational disruption. Device Management: Harden devices such as switches, routers, firewalls by partnering and coordinating with the R&D OT Security Team and other key stakeholders aligned to GSK standards and proportionate More ❯

Responsibilities and Tasks Monitoring systems for security alerts, intrusions, or unauthorized activities Responding to incidents using established playbooks Escalating complex incidents to Tier 2 Incident Response Teams Reviewing and developing security controls in a growing technical environment Triaging and reviewing vulnerability scanning reports, providing feedback to technical teams Reviewing … degree in Cyber Security, Computer Science, Networks, etc. Professional qualifications from organizations like CompTIA, ISACA, etc. Technical qualifications such as cloud computing, SIEM, vulnerability management, etc. Experience (Nice to have) Understanding of concepts like cloud computing, incident management, risk management, information security (CIA), phishing, ransomware, IDAM More ❯