176 to 200 of 296 Incident Management Jobs in England

Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to … function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects … communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and Go to Market processes 4. Experience in an IT, Cloud or service more »

existing methodologies, team input and your own initiative to ensure attendance and retention targets are achieved Managing the fair and consistent application of performance management and disciplinary measures as necessary Working with the management team to identify and deliver positive change and business efficiencies Escalating any appropriate problems … changes, cancelled voyages etc and ensure compliant with local requirements Work closely with the UK Sales team to support brand initiatives Coordinate and represent Incident Management, reviewing communications and offers to trade and guests to ensure compliance with local requirements Develop initiatives to drive sales performance and increase … conversion Experience: 3-5 years' experience within a contact centre/customer service-related management position Prior experience with strategic planning and leading a contact centre team. Background in the travel/hospitality industry is a bonus. Preferred skills: Experience in the use of contact centre applications and enterprise more »

and Hardware related incidents. • Accurately log incidents and ensure all relevant data is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request more »

possible as part of continuous improvement to the support function Configuring monitoring and logging software ( Datadog preferably ) on all resources of the application service Incident management Produce wiki or other relevant documentation to enhance in-house knowledge base Maintain working relationship with business teams and business management … Jenkins) Exposure to Postgres would be beneficial but not essential Ability to communicate clearly and concisely to IT and business teams and to senior management more »

to continuously review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits and follow … order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you more »

to continuously review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits and follow … order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you more »

Commvault, Veeam, and Zerto for replication and disaster recovery purposes in Tier 4 datacenter environments. Participate in an on-call Rota, providing remote support, incident management, and problem resolution following ITIL processes. Oversee the installation, configuration, and maintenance of servers, both physical and virtual, to support various applications more »

changing environment and ability to communicate this to all technical and non-technical colleagues. A solid understanding of SAP Solution Manager relating to Release Management & Incident Management. Strong interpersonal, written and oral communication skills and ability to work within a team-oriented, collaborative environment. Creativity and lateral thinking more »

Cyber Security Lead must have excellent leadership and analytical skills as well as a thorough knowledge of the company's products, services, and Service Management processes. The Cyber Security Lead will use their advanced knowledge and technical expertise, coupled with their dedication to customer service, to maintain a secure … infrastructure for the data of the company and its customers.Specific DutiesResponsible for the day-to-day management of the Cyber Security Team, g. defining and managing rotas to ensure the right level of resource, proactive quality review of team activities and adherence to defined processes and proceduresConfidently deputise for … performance meeting with the teamActively manage complaints and escalations and proactively act to identify and action issues before they become complaints/escalationsDevelopment, management and maintenance of the security of the Firm's IT services, including liaising with third parties to ensure patching, resolving vulnerabilities and hardening systems as more »

services. * Experience using virtualisation software. * Excellent communication skills * Experience of writing Defence/Government documentation Responsibilities include: * Develop and integrate security event monitoring and incident management services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give more »

and maturing digital IT solutions to its maximum effect. You will be responsible for the maintenance and optimisation of the Electronic Prescribing and Medicines Management (EPMA) system and the ChemoCare system. You will also be involved in upgrades of the electronic prescribing systems which will include, training, floor walking … call rota to provide out-of-hours support for the EPMA system To provide leadership to and support the lead EPMA Pharmacist in the management of the EPMA Team To manage the EPMA Team eRoster To offer their knowledge and expertise as a pharmacist during the build and validation … and incidents providing feedback as appropriate and to adjust the ePrescribing systems or training where necessary To update and maintain the issues, risk and incident logs for ePrescribing systems To measure and record qualitative and quantitative benefits To maintain knowledge and communicate any changes in national policy data quality more »

6900Job DescriptionSenior Calypso Software Developer - LondonOur Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience.Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities.The Client are looking to build a team of support … technical solutions.Deliver quality code changes according to timescales provided.Manage service integration and transition from CTB.Develop and conduct regression and NFR testingFollow the change and incident management process. ITIL preferredAct as Second, Third Line RTB escalationProvide regular updates regarding development progress.Mentor and support junior members of the teamMaintain an more »

Experience in schools-based IT support. Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes. Familiarity with incident management tools. Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts. Knowledge of risk management, business impact analysis more »

Respond to and support internal and external audit exercises by articulating architectures, describing operational security processes and collecting evidence Provide regular MI to senior management through established reporting cycles Manage cross platform IT Security Risk Registers and resolution of identified risks Input to incident management and planning … s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and more »

Manager, you will be responsible for overseeing the day-to-day security operations, implementing security measures, and mitigating security risks. Your expertise in cybersecurity, incident response, and team leadership will be crucial in ensuring the protection of the organisation's assets, information, and systems.Key ResponsibilitiesSecurity Operations Leadership: Lead and … manage the security operations team, providing guidance, mentorship, and performance feedback to ensure the team's effectiveness and efficiency.Incident Response Management: Develop and implement incident response procedures to promptly identify, assess, and respond to security incidents. Lead the team in conducting thorough investigations and root cause analysis of … incidents.Security Monitoring: Oversee security monitoring and threat detection processes, leveraging security information and event management (SIEM) and other security tools to proactively identify and address potential security threats.Vulnerability Management: Coordinate vulnerability assessments and penetration testing activities. Work with relevant teams to prioritize and remediate identified vulnerabilities.Security Policies and more »

Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … the support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner … technologies relevant to the companys projects Assist in office relocations. 20% Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management) Monitor performance through scorecard. Monthly meetings with on-site primary contact Completing post-job and PM reports Proving phone/email tech more »

parties in a professional manner to ensure customer service levels Scheduling and supporting engineers during installations, fault resolution and 3rd party issues Following the incident management and request fulfilment processes detailed in the call handling manual Fulfilling Service Desk objectives detailed in the service management policy Assisting more »

service to the Trust, utilising basic customer service skills in order to maximise positive customer experience. As directed provide "routine" first line & second line incident management and Request Fulfilment, via both the helpdesk telephone service and the online Self Service Portal. Have a detailed understanding of the RBAC … providing application support within an ICT environment. Experience of working within defined Service Level Agreements & Service Level Targets. Understanding of ITIL processes and Service Management best practice framework. Good all-round level of technical knowledge and awareness. An understanding of basic ICT issues and its application within the NHS more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

a 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Troubleshoot and take ownership of tickets following Incident Management and Request fulfilment (service requests) process Log tickets, including all action taken and any resolution respond to emails and tickets/requests more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

Claim, and responsibilities may include: First Notification of Loss – taking down details of the accident, with attention to detail and accuracy being key Repair Management – communicating with repairers and updating the client with their current position Claims Management – taking action to ensure the claim is continually progressing The … Essential) Maths GCSE or equivalent, grade C/4 (Essential) About the Employer FMG SUPPORT LTD FMG is one of the UK’s only Incident Management and Roadside Services Specialists. FMG leads the way in the provision of high quality, outsourced claims management solutions to the insurance … and fleet customers, FMG offers a comprehensive range of insurance services including first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services. more »

company with flexibility on location and exciting projects to work on. In this role, you'll be responsible for overseeing the design, installation, and management of a robust network infrastructure across multiple UK locations. You'll collaborate with managed network suppliers and ensure the smooth operation of data networks. … VPLS Proven track record of successfully delivering IT network projects Experience managing network integrations during acquisitions and leading successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing more »