176 to 200 of 413 Incident Management Jobs in England

on back-office flows, particularly around Regulatory and Transaction Reporting support Daily interaction with all internal stakeholders with regards to support issues Efficiently create and track issues within an incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Assist with product testing and project work Identify and escalate possible platform … At least 7 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider) Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis Hands-on experience with containerization technologies such as Docker and Kubernetes Proven experience managing cloud-based infrastructure and services, including AWS, Azure, or Google … Automation experience using PERL, Python or similar scripting languages Non Essential Exposure to supporting message-based architecture Working knowledge of at least one buy-side or sell-side Order Management System AWS Certification to 'Cloud Practitioner' level or above or equivalent Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated More ❯

role The Information Risk and Policy Officer plays a critical role in protecting PHSO's information and people. They will maintain the information and cyber security risk, third party, incident, and vulnerability registers to provide the senior information risk group with accurate and consistent status information. The Risk and Policy Officer will be responsible for ensuring the accuracy and … consistency of the information incident and data breach reporting process. They will use their analytical skills to identify themes and trends in threats, vulnerabilities, and information breaches, using excellent written and presentation skills to communicate threat intelligence and information risks across PHSO. A part of the role will be to proactively develop expertise in practical cyber security, and manage … to colleagues and partners. • Contribute to the data protection impact assessment process to ensure a consistent and compliant approach to high-risk data processing. • Produce regular reports for performance management and business planning as requested. • Positively partner with colleagues to address information risk in a proportionate, pragmatic manner. • Work towards accreditation in Industry recognised qualifications in data protection and More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

of the core system to deliver training in line with the customer exercise schedule Co-ordinate and prioritise the on-site simulation and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders … The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the system including the management of integration activities, the technical planning of new capabilities and the tasking of technical team members as agreed with the Service Delivery Manager. Crucially this is a "forward-looking More ❯

to join our dynamic Security Operations Team. As a Security Operations Engineer, you will play a critical role in safeguarding our organization's assets and data by overseeing the management of Trainline's SIEM. This is done by ensuring the SIEM is fully operational and that we have the logs and alerts needed to support incident detection and … that our wider set of Security tools are optimized to their full potential in-line with industry best practice. Create and maintain detailed documentation and provide key insights to management through customized dashboards and reports. If you are passionate about cybersecurity, eager to stay ahead of emerging threats, and looking to grow within a fast-paced and evolving environment … we'd love to hear from you! As a Security Analyst at Trainline, you will Own the management and configuration of our SIEM platform (Splunk), ensuring its fully operational, updated, configured to best practice and providing value for money. Drive the creation of new alerts, working with the wider Security Operations team to ensure appropriate enrichment and value, and More ❯

the heart of Vodafone's Cyber Defence organization: analyzing cyber threats and providing actionable insights to protect Vodafone and its customers from potential attacks. This role requires great people management skills, a deep understanding of cyber threat landscape, strong analytical skills, the ability to communicate effectively with stakeholders and to work collaboratively with colleagues of varying backgrounds and experience. … Lead one of Vodafone Group's Cyber Threat Intelligence Teams with line management responsibilities for several staff with varying levels of expertise and experience. Create and/or guide the creation of threat assessments and provide actionable intelligence to relevant stakeholders. Lead and support proactive investigations on priority threats through our Threat Action Groups/Threat and Vulnerability Reviews. … Support Incident Management/CSOC teams with intelligence and threat actors monitoring during ongoing incidents and in feeding early warning impacting Vodafone. Provide support and guidance as needed to support the development of trainee staff and experts alike. Collaborate with internal and external stakeholders to share threat intelligence and enhance security posture. Develop and maintain relationships with industry More ❯

align security measures with business objectives. Responsibilities Risk Assessment: Conduct thorough risk assessments to identify vulnerabilities, threats, and potential impacts on information security. Strategy Development: Develop and implement risk management strategies, policies, and procedures to mitigate identified risks. Compliance: Ensure adherence to GDPR, ISO 27001, and other relevant regulatory requirements. Incident Management: Lead the response to security … incidents, including root cause analysis and the implementation of corrective measures. Stakeholder Communication: Regularly report on security risks, incidents, and compliance to senior management and board members. Training: Oversee security awareness programs to educate employees about security best practices. Vendor Management: Assess third-party security risks and manage security in vendor relationships. Requirements Education: Bachelor's degree in … Computer Science, Information Security, or a related field; Master's degree preferred. Experience: Minimum of 7 years in information security with at least 3 years in a risk management role. Certifications: Preferably CISSP, CISM, or CRISC. Additional certifications in risk management are advantageous. Skills: Strong understanding of cybersecurity frameworks, risk assessment methodologies, and compliance requirements. Excellent analytical, strategic More ❯

If you are an ambitious IT Management professional looking for a new challenge in tunnelling construction and would like to help shape the future of STRABAG, then please read the below job description. What matters to us Strong communication skills and planning Awareness of ISO27001 and Data Protection Act Goal-oriented, committed, and ability to work independently Teamwork capabilities …/Common Data Environments, contractor communication, environmental monitoring, data reporting. Manage IT project risks and their mitigation activities. Coordinate the transition from service delivery to operations in terms of incident management, knowledge, asset management, and training. Manage procurement and scoping efforts, considering both project and divisional aims. Provide regular reports on progress, risks, and performance of subcontractors … our projects and each of us as individuals. Whether it's building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development, or building management - we are always one step ahead to become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion, and equal opportunities are integral to who we are More ❯

devices. Working with automation deployment via Azure ARM templates, managing Azure Storage accounts, blob storage, and other storage solutions. Ensuring platforms are secure, efficient, and highly available, including firewall management and traffic control across regions. Managing M365 administration, including Microsoft 365 Defender, Defender for Endpoint, Defender for Identity, and Security Score. Handling M365 license management, Cloud App Security … Collaborating with development teams to ensure continuous integration. Supporting and deploying applications in Azure with the product team. Monitoring, troubleshooting, and resolving issues using Azure Monitor, Threat Analytics, and Incident Management tools. Managing Azure AD security features, including Security Center, Identity Score, MFA configuration, and risk assessments. Investigating risky user activities, sign-ins, and account security issues. Configuring More ❯

enjoys working with cutting-edge networking technologies, supporting critical operations that underpin some of the UK's most important communications infrastructure. In this role, you will take ownership of incident management, network monitoring, and technical troubleshooting across a multi-vendor environment. You'll support service continuity and performance by diagnosing faults, escalating where necessary, and liaising with both … JNCIA, or equivalent) Familiar with WAN technologies, troubleshooting Cisco/Juniper/Huawei networks Understanding of IP, OSPF, BGP, MPLS and SD-WAN (Fortinet) Familiar with ITIL processes for incident and change management More ❯

suite of services. Salesforce is a vital element within the business, a highly bespoke instance utilised to run the entire operation covering all aspects of business generation, client communication, management information reporting and the general day to day processes across all aspects of the Christie Network. This role is crucial for the success of the IT team. Clear communication … with IT colleagues and other business teams is essential. You will be responsible for managing and promptly resolving incidents. If an incident cannot be resolved, it must be escalated to the appropriate team. Alongside incident management additional responsibilities are to: Maintain stock levels of IT equipment and notify relevant team members when hardware purchases are needed. Using More ❯

with business goals. Responsible for the delivery of the Credit applications to both internal and external users and be accountable for delivery to the Delivery Lead Communicate to senior management and stakeholders articulating technical challenges, issues, value from investing in technology. Communicate with the wider technology teams to coordinate interdependencies and resolve issues. Provide leadership across the Credit Software … improvement is taking place. Work with 3rd parties to ensure the Agile teams have a full complement and are cross-functional. Responsible for hiring within teams. Take part in incident management to ensure Production defects are rectified based on their criticality and severity and to a sufficient standard. Guide and support team to identify and escalate risks as … experience with CI/CD, automated testing frameworks, and agile methodologies. Hands-on coding experience with the ability to define and develop solutions and frameworks. Experience of Application Lifecycle Management Tools and technologies such as Source Code Management; git, DevOps platforms; gitlabs, TeamCity Use of and working with Containerization to aid deployability, testing and loose coupling. Agile exponent More ❯

applications. You will work hand-in-hand with product engineering teams to improve observability tools and telemetry systems, driving forward automation initiatives that reduce manual intervention. By participating in incident management processes-facilitating transparent communication with stakeholders and leading blameless post-mortems-you will help foster a culture of continuous improvement. Your commitment to maintaining operational stability through … rigorous change management practices will be essential as you plan and execute disaster recovery tests. The role also offers opportunities to collaborate on infrastructure simplification projects alongside other SREs, ensuring best practices are shared across teams. Success in this position requires not only technical proficiency but also excellent interpersonal skills to thrive in an environment that values teamwork, knowledge … are maintained across all supported platforms.* Define, create, and monitor application analytics to support improved service level objectives and drive data-informed decision making.* Ensure strict adherence to change management release processes while accelerating automation initiatives for these workflows.* Lead resiliency management planning by scheduling and executing disaster recovery tests with a focus on automating these activities wherever More ❯

outcomes align with organisational goals. To be considered you need to have experience in the following: Strong knowledge of Agile methodologies and DevSecOps principles. Excellent communication, organisation, and stakeholder management skills. Familiarity with project management tools (e.g., Jira, Confluence) and incident management systems. Ability to work in a fast-paced, dynamic environment while supporting a high More ❯

outcomes align with organisational goals. To be considered you need to have experience in the following: Strong knowledge of Agile methodologies and DevSecOps principles. Excellent communication, organisation, and stakeholder management skills. Familiarity with project management tools (e.g., Jira, Confluence) and incident management systems. Ability to work in a fast-paced, dynamic environment while supporting a high More ❯

do the heavy lifting About the role Engineering Managers at Lendable are a unique group of amazing humans that combe strategic insight, hands-on technical leadership, and strong people management to shape and evolve our engineering teams. They operate at the convergence of business goals, technical execution, and team coaching, ensuring that every project and process aligns seamlessly with … and senior engineers to make strategic trade-offs between short-term deliverables and long-term technical investments. Ensure high-quality output by establishing best practices in quality assurance and incident management, tracking metrics such as uptime and incident reduction in the team's area. Facilitate cross-team collaboration to align on shared objectives and integrated roadmaps, ensuring … experience in skills assessment, cross-training, and fostering a continuous learning and improvement culture. Ability to strategically guide technical decisions without being a blocker, with familiarity in technical debt management, architectural planning, and quality assurance best practices. Exceptional communication and collaboration skills, with experience facilitating joint planning and maintaining alignment across multiple teams and stakeholders. Proficiency in managing incidents More ❯

problems independently and effectively, often under time or business pressures in the short term. 3. Experience in working with external suppliers of support and services, effectively communicating, and negotiating incident resolution, influencing the delivery of project work, by building and maintaining strong working relationships. During the interview, candidates will be assessed on all of the essential criteria shown in … with colleagues. You will also work closely with business teams to ensure that business services are up to-date and always available. You will work collaboratively to ensure the incident, request, problem, change and release processes are managed and adhered to, dealing with and working with colleagues to resolve incidents and requests, escalating to the appropriate support teams and … third-party suppliers, as necessary. You will project manage and co-ordinate new technology solutions & upgrades and implement best practice ITIL service management and agile procedures, embedding them within our operational services . Role and Responsibilities Supporting IT Services Act as support and administration of database services, work to ensure services are always available to the public and internal More ❯

of a Service Desk team. Technical Support & Troubleshooting - As the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible. Management of escalated tickets, following through to completion ensuring regular feedback is provided to client through the lifecycle of logged tickets Troubleshoot and resolve incidents relating to Desktop operating systems … required to work regular events such as concerts & first team matches. What we are looking for • 3-5 years' experience in a 2nd Line Support position • Knowledge of Service Management processes e.g. ITIL • Excellent level of customer service and demonstratable experience of dealing with senior members of staff • Demonstratable experience of following policies and procedures in a consistent manner … Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool • Ability to prioritise and manage workload effectively, managing several open Incidents/Problems and projects simultaneously • Excellent all-round knowledge of Windows and MacOS desktop operating Systems, with specific recent support experience in Windows 10 • Excellent support More ❯

Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments. * Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary. * Assist in patch management, system updates, and maintenance to ensure compliance and security. * Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles. * Collaborate with engineering teams to support unified … access devices (UADs), endpoint management, and virtualized environments. * Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools. * Contribute to root cause analysis efforts for recurring platform incidents. * Support capacity planning and performance optimization by analysing system usage and trends. * Offer feedback on tools and processes, identifying improvements to enhance operational efficiency. * Participate in on-call rotations … of networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems. * Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V. * Experience with IT monitoring tools and incident management processes. * Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus. * Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving More ❯

You'll be hands-on, designing, implementing, and managing top-notch security solutions across all our cloud environments. You'll also play a key part in developing our vulnerability management program, working closely with our operational support, infrastructure, and development teams. Plus, you'll be right in the thick of security event monitoring, threat intelligence, and incident management … policy, standards, and guidelines. Threat Intelligence: You'll monitor and apply current and emerging threat intelligence, using tools like Google Threat Intelligence to proactively spot and tackle digital threats. Incident Response: You'll actively monitor for security incidents and jump into action with our incident response teams to contain, investigate, and prevent future security hiccups. Defining Controls: You … WAF, anti-virus, and O365 compliance & security centre . Familiarity with NIST (CSF Framework 2.0), ISO 27001, PCI-DSS, and GDPR . Experience operating and managing SIEM solutions , vulnerability management tools, and secure configuration tooling. Ability to use PowerShell and Python scripting for security automation. Experience working in or with agile and/or SecOps oriented teams . A More ❯

promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders, Provide the same for IBM Cloud Planning Analytics & Consolidation · Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics. · Environment Management: Experience of operating Lifecycle Services (LCS) for … end system interfaces, and conducting month and year-end system closure processes. Manage integrations/ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services. · Incident Management: Log, track, and manage incidents using a ticketing system, ensuring timely resolution. · System Maintenance & Change Management Profile · Excellent knowledge of Dynamics365 Finance & Operations gained through a More ❯

Account Management Specialist 12 Month Contract £250 - £300 per day Inside IR35 City of London Hybrid 2 days on-site Our client is hiring for a motivated Account Management Specialist to join a fast-paced FinTech Partnerships team inLondon. In this role, youll have the opportunity to shape the future of payment solutions by working closely with some … operations for key partner accounts, providing insights through regular reporting and recommending enhancements to commercial processes. Take ownership of a secondary task within the FinTech Partnerships team, such as incident management, CRM administration and optimisation, or stakeholder management and knowledge sharing. What You Bring: 3+ years of experience, or equivalent, in a similar role (e.g., Key Account … Management, Sales, Business Development), ideally within the fintech or payments industry. Prior experience working with or within banks, EMIs, PSPs, or fintech companies. Strong analytical, communication, and project management skills, with the ability to drive improvements and influence stakeholders at various levels. Apply now to be considered. More ❯

support role, ideally within an applications or software support environment Familiarity with ServiceNow ITSM Strong organisational and communication skills (verbal and written) Excellent understanding of support ticketing systems and incident management practices Proven ability to troubleshoot and resolve issues independently, or escalate appropriately A collaborative mindset, comfortable working in a dynamic, fast-paced environment Knowledge of AWS, Datadog … Splunk (VictorOps) Familiarity with ITIL processes (or similar support frameworks) Experience working within regulated environments Experience with KPI/Dashboard reporting and maintaining activity reports Proven ability to manage incident handovers effectively Microsoft, CompTIA, or other technical certifications (desirable) A continuous improvement mindset and a passion for delivering excellent user experiences The Perks: 25 Days Holiday, with the option More ❯

to mitigate business risks arising from both regulatory & security noncompliance. What youll do Integrate with customer and third-party security operations centre reporting as well as integration with security incident procedures Build, manage and update Vulnerability Lifecycle Management Product Lists (VLMPLs) for all supported customers Responding to and helping to co-ordinate the response to Major Vulnerability incidents … Sending out notifications and communications related to security vulnerabilities that affect multiple technologies Creation and ownership of vulnerability incidents providing a Start to Finish level of incident management Proactive identification of vulnerabilities Provide supporting information on potential impacts and mitigating actions for new threats or vulnerabilities from vendor, threat intelligence and subscriptions Establishing good practice vulnerability treatment throughout … multiple resolver teams as well as presenting reports to business stakeholders such as Delivery Leadership Ability to work effectively as part of a team Knowledge/Understanding of vulnerability management tools such as Tenable, Qualys VMDR or Microsoft Defender Experience of Defender for Endpoint Awareness of: S ecurity best practice (ITIL, COMPTIA) IT security and software vulnerabilities Experience in More ❯

to mitigate business risks arising from both regulatory & security noncompliance. What youll do Integrate with customer and third-party security operations centre reporting as well as integration with security incident procedures Build, manage and update Vulnerability Lifecycle Management Product Lists (VLMPLs) for all supported customers Responding to and helping to co-ordinate the response to Major Vulnerability incidents … Sending out notifications and communications related to security vulnerabilities that affect multiple technologies Creation and ownership of vulnerability incidents providing a Start to Finish level of incident management Proactive identification of vulnerabilities Provide supporting information on potential impacts and mitigating actions for new threats or vulnerabilities from vendor, threat intelligence and subscriptions Establishing good practice vulnerability treatment throughout … multiple resolver teams as well as presenting reports to business stakeholders such as Delivery Leadership Ability to work effectively as part of a team Knowledge/Understanding of vulnerability management tools such as Tenable, Qualys VMDR or Microsoft Defender Experience of Defender for Endpoint Awareness of: S ecurity best practice (ITIL, COMPTIA) IT security and software vulnerabilities Experience in More ❯