26 to 50 of 549 Incident Management Jobs in England

passionate about patient safety, governance and using data to drive meaningful improvements in healthcare? Join Elysium Healthcare as an Incident Reporting Administrator and play a key role in supporting and improving our incident management and patient safety reporting systems. In this rewarding role, you will be responsible … supporting the development, maintenance and continuous improvement of Elysium's Incident Management System (IMS), ensuring it enables the safe, effective and compliant management of patient safety events. Working closely with clinical teams, governance leads, IT colleagues and external stakeholders, you will help ensure the system aligns with ...

role. Purpose of the role Service Delivery and Operational Governance: Provide operational oversight and governance of third-party service delivery across the GDP ecosystem. Incident and Escalation Management: Act as the internal escalation point for operational incidents and service-related issues. Commercial and Supplier Management: Ensure suppliers … consistently deliver against agreed SLAs, KPIs, and contractual service obligations. Governance and reporting: Support operational governance, reporting, and service management activities across GDP platforms and services. Continuous Improvement and Stakeholder Management: Drive continuous improvement in operational performance, service quality, and supplier accountability. Tasks and Responsibilities Service Delivery ...

diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection … product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. The Role Service Strategy & leadership. Define and execute ...

holder will lead and coordinate the Federations corporate governance, data protection, complaints, incidents and consultancy functions, while driving the development and growth of ARC management and consultancy services. They will provide expert internal and external advice across outsourced data protection, governance, policy development, audits, compliance reviews and improvement activity. … element of the position is building trusted relationships with external clients, identifying new opportunities and supporting the sustainable expansion of the ARC Management and Consultancy portfolio. Main duties of the job The role will oversee the integration of corporate governance, information governance, risk management, complaints handling and incident ...

transition of the NORAM countries into business-as-usual operations following go-live. This role supports the Technical Support & Technical Development Leads with team management, the operation and maintenance of our Oracle HCM SaaS platforms and Oracle Integration Cloud (OIC). You will be involved in incident, request … change, and problem management, while supporting the delivery of technical projects and programmes in line with business objectives, Group guidelines, and policies. If this sounds like a team, you'd like to join ... keep reading. YOUR KEY ACCOUNTABILITIES INCLUDE: Oracle HCM Cloud (Inc Oracle Recruitment)/OIC Technical ...

growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.The Role The Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem … change management processes.The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. They will also ...

engineering solutions that make Cboe's operational environment faster, smarter, and more resilient.The Operational Resilience Engineer designs and builds automated workflows across incident management, BCP/DR, change management, and compliance evidence collection. They integrate operational systems, develop AI-assisted workflows, and create self-service tooling that … implementing recommendations for improvementSupporting governance, monitoring, and reporting of operational resilience by:Preparing regulatory self-assessments for operational resiliencePreparing regular reports for senior management and board committeesMaintaining operational resilience management informationSupporting the analysis of test results and tracking/reporting remedial actionsBuilding and engineering resilience infrastructure, including:Building ...

Incident Management Analyst (Entry Level) Hybrid working - 2 days per week in Harrogate. Paying £26,000 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting … play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality ...

Team supports.You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery … position supports the business and our customers on a 24 x7 rotated basis.What you’ll doBatch Monitoring and ManagementEvent/Alert Monitoring and ManagementIncident Management - respond and resolve incidents to ensure SLA targets are achievedIncrease the First Time Fix rateAdhere to escalation proceduresAssist with technical escalations for other team ...

years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with a solid understanding of ITIL … ServiceNow , to manage and track change activity. Support change governance and, where required, facilitate CAB and other governance meetings . Work closely with Incident, Problem, Release and Service Transition teams to ensure effective coordination. Support operational readiness and service acceptance activities. Provide clear and concise communication to technical teams ...

backed schemes including Tax-Free Childcare, Help to Save, Court Funds Office and Help to Buy. Be at the centre of decision-making – Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career – Develop expertise … incident management, stakeholder engagement, service improvement and data analytics, with opportunities to influence strategic decisions and progress into senior service management and leadership roles.Role PurposeThe Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account ...

looking for support from an exrternal consultant to help implement and configure. Experience Required: Experience in Admin, Configuration & Development related activities in ServiceNow - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests, SLM & Virtual Agent. Experience with ...

Engineer Role Overview We are looking for a Senior Cloud Network SRE/Cloud Platform Engineer with strong expertise in GCP/AWS networking, incident management, Kubernetes, and platform reliability engineering . The ideal candidate should be capable of troubleshooting complex cloud networking issues, leading production incident … Peer-to-Peer communication . Support and manage Kubernetes platforms (GKE/EKS) . Build and maintain monitoring, alerting, and observability solutions. Perform incident response, problem management, and Root Cause Analysis (RCA). Automate operational tasks using Python and Shell scripting . Manage Infrastructure as Code (Terraform ...

Cyber Response Services (CRS) Team within our Cyber Advisory practice. Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a case manager on medium to large cases. This is a hands-on incident response role and an opportunity … through a range of security certifications. In this role we are looking for a person who can demonstrate strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response leadership role as part of a growing team. You will ...

looking for an experienced and people‐centred Manager, Command Centre & Incident Management to lead our UK Command Centre team. In this pivotal role, you’ll guide technical specialists through high‐priority incidents, ensure rapid service recovery, and communicate clearly with stakeholders at every level, including senior and executive … performance.Solution design — Ensure IT solutions meet business needs while maintaining a pragmatic, integrated approach to technical design.Bridge call leadership — Instigate and chair technical and management bridge calls, assign tasks, and provide clear, timely reporting.Executive communication — Deliver concise, accurate incident communications to broad audiences, including senior leadership.High‐priority incident ...

incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.Support system outages … issues, performing high-level analysis, and keeping stakeholders informed.Offer testing for initiatives such as black building and DR scenarios.Implement a status page solution for incident updates.Collaboration & Stakeholder EngagementWork closely with cross-functional teams to ensure effective resolution of cases and incidents. Liaise with external managed service providers to support ...

Information Security Engineer London to 150kAre you an experienced Information Security professional with Investment Management experience You could be progressing your career, working at the intersection of technology, security and governance within a fast paced Hedge Fund.As a Senior Information Security, you'll play a key role in ensuring … opportunities for improvement and drive remediation through to completion.You'll act as the technical authority for security assurance, providing oversight across identity and access management, vulnerability management, cloud security, endpoint protection, incident management, logging and monitoring, ensuring security controls are effective, measurable and continuously improving.This ...

Cyber Response Services (CRS) Team within our Cyber Advisory practice.Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a case manager on medium to large cases.This is a hands-on incident response role and an opportunity to join … through a range of security certifications.In this role we are looking for a person who can demonstrate strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response leadership role as part of a growing team. You will be expected ...

Information Security Engineer London to £150k Are you an experienced Information Security professional with Investment Management experience? You could be progressing your career, working at the intersection of technology, security and governance within a fast paced Hedge Fund. As a Senior Information Security, you'll play a key role … improvement and drive remediation through to completion. You'll act as the technical authority for security assurance, providing oversight across identity and access management, vulnerability management, cloud security, endpoint protection, incident management, logging and monitoring, ensuring security controls are effective, measurable and continuously improving. This ...

face a challenging cyber threat and look to us to help them understand and respond to that threat.This is a hands-on and operational management role with opportunities to grow into service line leadership. The successful candidate is expected to manage a broad range of cyber-security incidents … well as perform digital forensics (disk, volatile memory, network packets, logfiles) and help advance KPMG’s incident response processes and methodologies. In this role we are looking for a person who can demonstrate strong technical background, significant experience in incident response and digital forensics and is looking ...

wide organisation supporting 3,000+ users across 100+ sites, managing a team of 11 and overseeing everything from the Service Desk and Major Incident Management through to Asset & Configuration Management, ITSM platform development and third-party supplier performance. What you'll be doing Leading, developing and motivating … Service Desk and Service Operations team, building a positive, accountable and customer-focused culture Owning ITIL Service Management practices across Incident, Problem, Change, Request, Asset and Configuration Management Driving Major Incident Management, coordination, communication, escalation and rapid service restoration Championing continual service improvement through automation ...

exciting growth agenda with the customer at the heart of everything we do.PayPal UK is seeking a dynamic, innovative, and driven Business Continuity & Incident Reporting Manager to join our high-performing global team.You’ll be a member of the PayPal UK COO organisation supporting outsourcing governance and regulatory incident … degree OR Any equivalent combination of education and experience.Additional Responsibilities & Preferred Qualifications:Key Responsibilities-This position will play a key role in bridging effective management of the resiliency and business continuity framework and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities. Provide ...

improvement of technology services across the Group. This leadership role is in our Data, Digital & Technology team. You'll be responsible for service excellence, incident management, supplier coordination, stakeholder engagement and driving a customer-focused technology experience. This role will coordinate with our Technology specialists in data, systems … across TC Group, ensuring services are reliable, responsive, well governed and aligned to business priorities. Define, monitor and report on SLAs, service performance measures, incident trends, request volumes, resolution times and customer satisfaction. Lead incident management processes, ensuring incidents are triaged, prioritised, communicated and resolved effectively, with ...

Description: Security Incident Management Analyst (x3) Rate: £500/day Duration: 6 months initial Location: Inverness or Preston (5 days/week onsite) Clearance: Active SC Clearance Required Role Overview Join an Operational Integrator (OI) team within a multi-supplier SIAM environment to govern and coordinate security incident management click apply for full job details ...

capability, taking a strategic view of where the function is now and where it needs to go. You'll manage the SOC team, own incident management, and make sure resources are deployed effectively. You'll also drive the security monitoring, threat intelligence and vendor relationships that keep … organisation protected. You will need proven experience in the following: SOC management, including leading and developing a team Strategic resource planning and deployment Incident management processes Delivering effective security monitoring capability Threat intelligence and assessment Operating cyber security tools and solutions Managing relationships with external vendors ...