26 to 50 of 300 Incident Management Jobs in England

/11/2027 RATE - £500 - £570 MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones & drive improvement of recovery times. … both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major ...

clients face a challenging cyber threat and look to us to help them understand and respond to that threat. This is a hands-on incident response role and an opportunity to join a high performing team that works with a wide variety of clients, as KPMG … through a range of security certifications. In this role we are looking for a person who can demonstrate strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response leadership role as part of a growing team. You will ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

Support, OSS Support, Systems Administration, Database Administration and Network Operations. The successful candidate will support a bespoke telecoms application environment used for network inventory management, service fulfilment, operational automation and network configuration activities, integrating closely with Cramer inventory systems and wider telecoms network infrastructure. You will possess strong experience … production applications, operational support systems, telecoms platforms or network inventory environments, together with scripting, troubleshooting and telecoms network knowledge. Experience within OSS, network inventory management, provisioning, service fulfilment, network automation or telecoms operational support functions would be highly advantageous. This opportunity is ideally suited to an OSS Support Engineer ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Salary: £45,000 – £55,000 Location: Preston (hybrid working - typically 3 days in the office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety ...

inclusive culture, supporting professional growth, improving operational practices, and helping the team navigate both technical and organisational challenges. While this is primarily a people management role, we value leaders who remain close to the services they support. You will be actively involved in service management, incident response … practices that improve service quality, operational visibility, and team effectiveness. Encouraging collaborative problem-solving and a culture of continuous improvement across the team. People Management & Team Development Managing and supporting a team of Digital Print Services specialists through regular 1:1s, feedback, coaching, and career development conversations. Supporting performance ...

client, a leading banking and financial services organisation, is seeking an Information Security Officer to support the ongoing development and management of its Information Security and Cyber Security framework. The successful candidate will play a key role in cyber risk management, security governance, policy management, audit support … penetration testing, ethical hacking exercises, and cyber security reviews. Support internal audits, external audits, regulatory reviews, and security assurance activities. Prepare risk assessment reports, management information, and Key Risk Indicator (KRI) dashboards for senior stakeholders. Ensure compliance with relevant Information Security policies, regulatory requirements, and internal governance standards. Support ...

energy operations within a Critical National Infrastructure (CNI) environment. This role is responsible for real-time security monitoring, alert triage, investigation, and early-stage incident response. You will work with industry-standard security monitoring and incident/event management platforms to identify suspicious activity, validate alerts … helping tune detections, and strengthening operational procedures and documentation. Key Responsibilities Monitoring and Triage Monitor security events and alerts using industry-standard SIEM and incident/event management platforms (e.g., Elastic, Microsoft Sentinel, Splunk). Perform rapid triage to determine alert validity, severity, scope, and potential business ...

effective operation, continuous improvement and resilience of the Bank's security operations capability, covering Security Operations Centre monitoring and response, Identity and Access Management services, security analysis, operational security controls and supplier-delivered security services. The Head of Security Operations is a senior leadership role within the Group Information … supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling administration, control assurance support, reporting, and operational support. Your responsibilities will include... Security Operations Leadership & Strategy Leading ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, REST/SOAP - ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) Desirable Skills: - Experience in creation … modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components - Telecoms industry experience - Consultative and analytical approach - Experience implementing ITSM tools; such as Incident Management, Service Request Management, Problem Management, Change Management, and Configuration Management ...

leading client has an immediate role for an experienced Incident Manager to join our Technology function, playing a critical role in ensuring the stability and performance of Dynamics 365 ( Finance & Operations and Customer Engagement) within a healthcare or regulatory focused environment. This role requires a strong understanding … Microsoft technologies? If so, this is an opportunity to take ownership of business-critical systems that directly support healthcare service delivery. The Role As Incident Manager, you will lead the end-to-end incident management lifecycle, with a particular focus on D365 F&O and CE platforms ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: Major Incident Management within shift and OOH on rotation. Oversee and drive Incident Management ...

developers and application support analysts Deliver software changes, projects, and BAU enhancements Plan and manage workloads, timelines, and resource allocation Ensure effective application support, incident management, and SLA adherence Implement monitoring, performance tuning, and optimisation strategies Manage vendor relationships and ensure third-party support continuity Oversee application upgrades … budgets for application support and development activities Profile A successful Application Development and Support Manager should have: Proven experience in application development and support management Strong knowledge of application lifecycle management, Agile, and DevOps practices Experience with incident management in complex technical environments Familiarity with core ...

developers and application support analysts Deliver software changes, projects, and BAU enhancements Plan and manage workloads, timelines, and resource allocation Ensure effective application support, incident management, and SLA adherence Implement monitoring, performance tuning, and optimisation strategies Manage vendor relationships and ensure third-party support continuity Oversee application upgrades … budgets for application support and development activities Profile A successful Application Development and Support Manager should have: Proven experience in application development and support management Strong knowledge of application lifecycle management, Agile, and DevOps practices Experience with incident management in complex technical environments Familiarity with core ...

network services and infrastructure, ensuring they support resilient, secure and high-performing services across live and business-critical environments. Oversee design, delivery and lifecycle management of core network services, balancing operational stability with future growth and change. Team Leadership & Capability Development (30%) : Lead, support and develop a small team … blockers and enable deep technical experts to focus on the most important work. Operational Resilience, Governance & Continuous Improvement (20%) : Own network service performance, availability, incident management, escalation readiness, change governance, capacity planning, documentation and service improvement. Ensure standards, processes and controls are in place to support stable, secure ...

transformation projects, preferably within enterprise environments Strong knowledge of ServiceNow, with hands-on experience in ITSM modules Solid understanding of ITSM processes: Incident Management Request Management Change Management Problem Management CMDB/ITOM concepts Experience in ITSM migration or implementation projects (strong asset) Ability … into structured functional and technical requirements Experience working in distributed/global delivery models (EU North America collaboration is a key aspect) Strong stakeholder management and communication skills Experience facilitating workshops and driving alignment across multiple teams Analytical mindset with ability to structure complex information into clear deliverables ...

Security Incident Response Engineer (ServiceNow) Contract: 6 Months (Likely Extension)Location: HybridIR35: Outside/LTD – £700PDSC Cleared/BPSSA highly reputable corporation is hiring an experienced ServiceNow Security Incident Response (SIR) Consultant to support the design, implementation and optimisation of a Security Incident Response capability … Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling. Key Responsibilities ServiceNow SIR Workflow Design & Development Design and configure end-to-end Security Incident ...

Manager to support a secure, customer-facing operational network within a highly collaborative environment. The Role You will take ownership of event monitoring and incident management across live infrastructure, working closely with both internal teams and customer stakeholders. Key responsibilities: Monitor IT infrastructure and manage alerts, events … incidents Escalate and coordinate with resolver groups and service desks Configure and optimise event monitoring tools and dashboards Support continuous improvement of event management processes and best practice Contribute to detection, correlation, and response strategies About You Strong experience in ITIL Event Management/Incident Management ...

Manager to support a secure, customer-facing operational network within a highly collaborative environment. The Role You will take ownership of event monitoring and incident management across live infrastructure, working closely with both internal teams and customer stakeholders. Key responsibilities: Monitor IT infrastructure and manage alerts, events … incidents Escalate and coordinate with resolver groups and service desks Configure and optimise event monitoring tools and dashboards Support continuous improvement of event management processes and best practice Contribute to detection, correlation, and response strategies About You Strong experience in ITIL Event Management/Incident Management ...

Description Security Incident Response Engineer (ServiceNow)Contract: 6 Months (Likely Extension)Location: HybridIR35: Outside/LTD – £700PDSC Cleared/BPSSA highly reputable corporation is hiring an experienced ServiceNow Security Incident Response (SIR) Consultant to support the design, implementation and optimisation of a Security Incident Response capability … Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling.Key ResponsibilitiesServiceNow SIR Workflow Design & Development Design and configure end-to-end Security Incident Response ...

site, with occasional travel to Aalborg and Antwerp. Key Responsibilities Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure. Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery. Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request … Management. Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance. Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements. Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency. Provide executive-level reporting ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder c... WKCL1_UKTJ ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem xxuwjjq Management, helping to coordinate high-priority incidents, facilitate stakeholder c... Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. ...