26 to 50 of 189 Incident Management Jobs in England

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software, operating ...

apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients. You will ensure that all college and workplace … course work associated with the apprenticeship. Responsibilities: To provide technical and service support to IDS clients, using the ITIL principles of Service Operation. Incident Management: Restoration of normal service as soon as possible with minimal disruption to the client and the business. Service Requests: A service request from ...

incidents and minimal disruption to trading activity. Monitor system performance, connectivity, market data feeds, and order routing infrastructure to proactively identify and resolve issues. Incident & Problem Management Own production incidents end-to-end, including triage, root cause analysis, escalation, resolution, and post-incident reporting. Coordinate with internal …/Platform Strong hands-on experience supporting Fidessa in a front-office trading environment. Solid understanding of equity trading workflows, market microstructure, order lifecycle management, and execution venues. Experience with FIX protocol, market data feeds, OMS/EMS integrations, and low-latency trading environments. Support & Operations Proven experience ...

Manager on a 6 month contract. The Service Delivery Manager will have worked in a Senior of Lead capacity with a strong background in Incident and Change Management. The Service Delivery Manager will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations. This is a hybrid based role with the need to be in the office in Kent 2 days per week. Key Responsibilities for the Service Delivery Manager Support the Technology ...

Manager on a 6 month contract. The Service Delivery Manager will have worked in a Senior of Lead capacity with a strong background in Incident and Change Management. The Service Delivery Manager will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations. This is a hybrid based role with the need to be in the office in Kent 2 days per week. Key Responsibilities for the Service Delivery Manager Support the Technology ...

automations to improve processes Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations Being responsible for global incident management, problem management and change management processes for employee experience technology Training Upon completion, there are a number of careers which ...

description: As a K&N IS Systems Support Advisor, you will be responsible for providing IS application and systems support activities Warehouse Management, Transport Management, both hosted in an AWS environment, and Automation Managementto the LCST contract. As such, you will be part of a high performing team … operational service and contract performance to committed delivery standards. How you create impact Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc) Raising ...

Security Lead - Incident Response & Threat Management 4 Months Contract £400 to £500 a day Inside IR35 Remote working *Active Security Clearance is Needed* A well-established consultancy firm is urgently looking for an experienced Security Lead with a strong background in Incident Response and Threat Management … high-profile client. This role requires a professional with active SC Clearance and a deep understanding of SecOps analyst support. Core Responsibilities Incident Management: Directing the full incident response lifecycle, including the triage, investigation, and total resolution of security events. Threat Intelligence: Utilising Recorded Future, OpenCTI ...

Security Lead - Incident Response & Threat Management 4 Months Contract £400 to £500 a day Inside IR35 Remote working *Active Security Clearance is Needed* A well-established consultancy firm is urgently looking for an experienced Security Lead with a strong background in Incident Response and Threat Management … high-profile client. This role requires a professional with active SC Clearance and a deep understanding of SecOps analyst support. Core Responsibilities Incident Management: Directing the full incident response lifecycle, including the triage, investigation, and total resolution of security events. Threat Intelligence: Utilising Recorded Future, OpenCTI ...

quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams … requests, problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident Management routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

systems remain secure, scalable and aligned with current and emerging technologies. Key Responsibilities Team Leadership Lead and manage the IT department, including recruitment, performance management, development, mentoring and wellbeing. Build a culture of collaboration, continuous improvement and customer-focused service delivery. Ensure appropriate resourcing, capability and planning to deliver … services across engineering, production and wider business functions. Proactively manage workload planning and resolve resource constraints or shifting priorities. IT Service Management Develop and maintain IT strategy and roadmaps aligned with business goals. Manage budgets, ensuring strong financial control and reporting. Act as a senior technology advisor, providing regular ...

Cyber Operations Management & Oversight Manager - SC Cleared We are seeking an experienced Cyber Operations Management & Oversight Manager to provide leadership, coordination and assurance across cyber operational activities in a secure, complex delivery environment. This role focuses on oversight rather than hands-on SOC execution , ensuring that cyber operations … effective, resilient and aligned with wider security, engineering and programme objectives. Key Responsibilities Provide management oversight of cyber operational activities, including monitoring, incident response and vulnerability management Define and maintain cyber operations governance, processes and reporting Act as the senior point of coordination for cyber incidents, ensuring ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

client is looking for a Major Incident/Change Analyst to join their team on a six month initial contract, working onsite in Wokingham on 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends (12 hrs) and bank holidays. This role is Inside IR35. Your … Responsibilities: 1. Major Incident Coordination * Lead the response to P1/high severity incidents. * Bring together cross functional technical teams to diagnose and resolve issues. * Ensure the incident is worked on 24/7 until resolved, if required. 2. Communication & Stakeholder Management * Send comms (text and email ...

InfoSec area, and establishing improvements in the response process and standardisation. KEY ACCOUNTABILITIES AND RESPOND Establish a clear security charter for the management of security and a long-term strategy. Drive organisational change and develop a culture of security. Drive the security operations pillars of excellence, competence, reliability … internal ISO auditor programme including audit schedules, audit reviews and recommendation resolution Evolve the existing security strategy in collaboration with the Digital Services Management Team. Keeping up to date with current security best practice. Identify, draft and maintain security policies, guidelines, procedures, processes, baselines and documentation based on known ...

virtualisation or containerisation initiatives where applicable * Identify opportunities for efficiency, performance and cost optimisation Documentation & Governance * Maintain clear technical documentation and runbooks * Follow change management and incident management processes * Work collaboratively with network, security and application teams Required Skills & Experience * Strong hands-on experience administering Linux environments … e.g., Ubuntu, CentOS, Red Hat, Debian or similar) * Solid understanding of server hardware, storage and virtualisation platforms * Experience with patch management and security best practices * Proficiency with shell scripting (Bash or similar) * Knowledge of monitoring and logging tools * Experience supporting large-scale server estates Desirable * Exposure to cloud platforms ...

worldwide team that is empowered to operate the activities within their assigned function. Daily activities will focus heavily on request, event and incident management and direction will be provided by the Information Security Manager. Norton Rose Fulbright is committed to the professional development of its staff. There will … Azure Sentinel for detecting, investigating, and responding to suspicious behaviors and anomalous activities. Familiarity with endpoint security solutions and security infrastructure, including EDR, vulnerability management tools, DLP solutions, and removable media encryption. Working knowledge of cloud based web and email filtering solutions such as , Zscaler, Mimecast, Proofpoint, or Cisco. ...

internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first … Using HaloITSM , you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM , ensuring accurate updates and resolution within defined SLAs. Technical Troubleshooting ...

Systems Engineer you will act as the vital link between operations, end users and backend development teams, ensuring system availability, performance optimisation and effective incident management across live environments. This Site Reliability Engineer/Systems Engineer role offers the chance to work with modern cloud technologies, containerisation, observability … your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Site Reliability Engineer/Systems Engineer include: Incident Triage and Ownership: Acting as first-line technical escalation for live production issues through to resolution or handover System Monitoring and Availability: Maintaining high ...

youll diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, youll drive continual service improvement, maintain accurate technical documentation, and play a crucial role … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...