26 to 50 of 436 Incident Management Jobs in England

Incident Management Analyst (Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and … fast-paced environment. You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training … Assist in integrating new customers and identifying problem tickets What We're Looking For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be More ❯

resolve issues and user needs. You must have very good, broad experience and knowledge of working in a technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. More ❯

of the year. Job Responsibilities Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management, Certificate management, HSM configuration/installation/support Incident management, Change management, ITIL Ensure the integrity and availability of cryptographic and key management services to business functions … activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates More ❯

careers through training and the development of new skills and certifications. Overview We are seeking an experienced Service Desk Lead to manage a small team of Enterprise Project Portfolio Management (EPPM) Analysts. The Service Desk Lead will play a pivotal role in ensuring the efficient operation of the Service Desk, meeting service level agreements (SLAs), and driving continuous improvement … This role requires a strong understanding of ITIL processes, leadership skills, and the ability to develop and execute strategies to enhance service delivery. Responsibilities 1. Team Leadership and Line Management Provide day-to-day leadership and management of the Service Desk team of EPPM Analysts. Foster a collaborative and high-performing team environment through coaching, mentoring, and performance … on Service Desk performance metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. 3. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management, and Change Management. Ensure compliance with ITIL best practices and standards. Develop More ❯

ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) We are recruiting for an ITSM (Information Technology Service Management) Specialist who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business needs. … What Will You Be Doing? As our ITSM Specialist you will be working with a team of ITSM specialists supporting ITIL industry best practices including but not limited to Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment . The team will be responsible for both the delivery and effectiveness of the ITSM … Act as the primary point of contact during major incidents and coordinate cross-functional teams (e.g., technical support, development, operations, and vendors) to address the issue. Oversee the post-incident review process, including documenting lessons learned and identifying areas for improvement. Provide on-call support for the Major incidents occurred outside core business hours. Analyse incident trends and More ❯

and business expertise. You'll be the go-to expert across a diverse, modern, and complex technology landscape, ensuring seamless support and smooth operations. You'll take charge of incident triage and resolution, lead system upgrades, and keep performance optimized through proactive monitoring and alerting. Beyond day-to-day support, you'll drive continuous improvements in processes and tools … resilience, focusing on high-availability, scalability, and reliability. Support and contribute to the development of runbooks and knowledge sharing materials for the team. Contribute to the ongoing improvement of incident management processes, response times, and issue resolution. Maintain detailed incident reports, root cause analyses, and post-incident reviews. Document technical processes, troubleshooting procedures, and maintenance guidelines … with a broad range of technologies, including: Practical experience with performance monitoring tools such as Dynatrace or equivalent. Skills & Knowledge Solid understanding of Site Reliability Engineering (SRE) principles, including incident management, monitoring, alerting, and performance tuning. Strong knowledge of Software Development Lifecycle (SDLC) processes. Familiarity with incident management platforms like ServiceNow, PagerDuty, or similar tools. Excellent More ❯

teams for fintech clients. The Escalations Manager will be handling complex Embedded Services client issues that must be resolved in a timely and effective manner. This role requires careful management of issues and diplomatic client communication, helping to maintain high levels of client satisfaction. The Escalations Manager will need to work with account managers to keep them informed of … Escalation Handling: Serve as the primary contact for escalated issues, ensuring swift resolution and clear communication with clients and internal teams Team Leadership: Guide and mentor support engineers, including management of the team's weekly on-call rota and holiday coverage planning to ensure 24/7 coverage. Act as a back-up during unforeseen coverage gaps Process Oversight … like PagerDuty and Salesforce. Ensure compliance with SLAs and contractual obligations Client Assurance: Engage in senior-level conversations with clients to reassure them during service disruptions, incidents and bugs. Incident Management: Coordinate with the Incident Management team to notify them of incidents and keep the client informed on resolution status. Reporting & Analysis: Track support metrics, resolution More ❯

new function to life. Your expertise in IT operations and observability, combined with your excellent communication skills, will be essential in informing the design of critical capabilities such as incident management, monitoring, and automation. You will ensure that future state processes are aligned with both upstream and downstream teams across the tech ecosystem, fostering a collaborative and cohesive … automation to enhance the efficiency of IT operations. Monitoring and Maintenance : Utilize AIOps tools to monitor systems, detect anomalies, and predict potential issues before they impact operations. Data Pipeline Management : Develop and maintain ETL pipelines within Cribl to ensure data collection and processing. Collaboration : Work closely with development, operations, and observability teams to integrate AI solutions into the everyday … workflow. Incident Management : Employ AIOps for proactive incident management and resolution. Performance Optimization : Continuously optimize system performance using AI insights and recommendations. Qualifications AIOps Platforms : Familiarity with platforms such as Moogsoft, BigPanda, or IBM Watson AIOps. Programming : Proficiency in languages such as Javascript, Python, Java, and Bash. Cloud Native Expertise : Experience with Docker, Kubernetes, AWS, Google More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be … required. The TSDs global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China, EU and Russia Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand in hand with JLR individuals … Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where required Presenting and demonstrating the product and More ❯

on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry leading incident management & on-call platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving an entirely new … together. Customers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise-ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2 . Investors love … in your first year with Rootly Successfully sourcing and closing full sales cycles for U$50-150K+ ARR opportunities Winning highly competitive deals by positioning Rootly as the Incident Management & On-Call Platform of choice to enterprise buyers segments Designing and presenting product narratives and insights to executives within named accounts Working with company leaders from multiple More ❯

Service Delivery Manager has a duty to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL Service Delivery oversight - Incident, Service Request, Problem, Change, Release Management Service Level Management Escalation Management Drive internal and third-party service review meetings covering performance, service improvements, quality and processes … Technology risk assessment and management Technology Service Integration - both internally within Velonetic and with our delivery partners High Priority Incident Management & Leadership Ensures the 'Voice of the Customer' is heard and understood, helping to drive the required changes Project Governance input and oversight Operational Readiness Review and sign off External Stakeholder management Fostering a positive working … environment Required Skills Significant experience in IT service management, or a similar role with commensurate level of leadership responsibility Able to manage individuals and teams - including delivery, performance and continuous professional development A solid understanding of ITIL best practices and frameworks - including experience in change/incident/problem management processes. A customer-centric mindset, with excellent More ❯

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

Join Barclays as a Joint Operations Centre Senior Incident Manager and become a part of the team responsible for monitoring, assessing, and responding to major incidents that have the potential to impact Barclays' operations, services, and people. In this role, you'll lead command and control communications across a wide range of scenarios - from geopolitical unrest and physical security … hours. This is a hybrid role, with a minimum of 3 days per week required in the office. To be successful in this role, you will need the following: Incident management experience, including leading an incident response team, overseeing shift activity, and guiding team priorities even when acting as an individual contributor. Proficiency in ServiceNow for managing … incidents and operational workflows. Stakeholder management with the ability to manage expectations and build strong working relationships across all levels. Strong leadership skills, including the ability to lead meetings and present confidently to senior executives. Some other highly valued skills may include: Experience using Everbridge for asset location tracking, colleague safety communications, and mass notifications during critical events. Familiarity More ❯

The Cybersecurity team, within the IT department, is responsible for information and Cybersecurity. Responsibilities include information and cybersecurity risk management, and ensuring compliance to CAA, NIS and ISO27001 standards. The team also works closely with our majority shareholders, and partners, such as retailers, ground handlers, as well as suppliers, to ensure a joined-up approach to information and cyber … will have a strong technical background and a thorough understanding of IT systems, which is essential for effectively securing our infrastructure, systems, and networks. Expertise in information security, risk management and compliance is essential, as is a commitment to defending against cyber threats and integrating security across all layers of our IT environment to protect organisational data and technology. … Endpoint monitoring and analysis. * Malware analysis and forensics research. * Understanding/differentiation of intrusion attempts and false positives. * Lead investigations into security breaches, incidents, or suspicious activities and provide incident reports to stakeholders. * Enforce security policies, procedures, and guidelines for all IT systems and operations. * Provide recommendations for improving security practices to meet evolving regulatory and organisational needs. * Vulnerability More ❯

the boundaries? We are seeking a person who is decisive, collaborative and calm under pressure, detail-oriented and analytical, to help us implement and run a new IT risk management framework. This is a multi-faceted role supporting both a Technology Transformation Programme as well as helping to ensure current operational technology and applications are reliable and resilient. This … role will suit an incident or IT disaster recovery manager, or someone with equivalent practical experience in technology operations, who is looking to broaden their skillset. After developing your specialist skills you are now looking for opportunities to grow and learn more about wider resilience, chaos engineering and cloud services - we will support, provide guidance and mentor you. Nevertheless … are creating a new diverse and dynamic team to build innovative ways of building and assessing operationally resilient technology services. Principal Accountabilities: - Business Impact Assessments & Risk Identification: Develop asset management strategies, lead business impact and vulnerability assessments, conduct threat modelling, and maintain risk identification frameworks. - Risk Assessment & Evaluation: Ensure compliance with governance policies, provide expertise on operational resilience, and More ❯

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the … At least years of proven experience as a Service Desk Manager within the IT healthcare industry, specializing in the Microsoft 365 tech stack, is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have. Strong understanding of IT service delivery processes, incident management, problem … resolution, and change management is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stack Strong understanding of IT service delivery processes, incident management, problem resolution More ❯

of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog … installed clusters. You will work in a 24/7 network operations center-style environment, ensuring the availability, reliability, and security of services. This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders. The Role Monitor clusters using internal monitoring tools to detect … operating procedures (SOPs) and escalation processes. Perform initial investigation and diagnosis of problems, escalating complex issues to support. Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system. Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication. Conduct routine checks and audits to identify More ❯

s remote production evolution towards a hybrid model of fibre, satellite, cloud, and IP. We seek a Dedicated TOC Network Engineer to provide expert technical support, monitoring, and operational management for a major British football league contract, utilizing Cingularity's global network and IP platforms. Based at IMG Studios, Stockley Park, this role is essential for ensuring high-availability … Monitoring Coordinate and execute all technical aspects of live transmissions, including service check-in, configuration validation, active monitoring, and check-out procedures. Perform continuous, expert-level monitoring and proactive management across network, video, and system domains, including: Network: Monitor the Cingularity core network (NetInsight Nimbra DTM & Arista IP) and edge devices using systems like Nimbra Vision and Zabbix. Configure … and talkback, addressing service issues and collaborating with partners and suppliers. • Proactively identify and resolve issues to prevent service impact. • Complete provisioning of new services, including occasional-use services. Incident Management & Resolution: Resolve service issues impacting the contract, from investigation to resolution, minimizing impact. Log, analyze, and report incidents, including root cause analysis. Participate in post-incident More ❯

across our clinics to further improve our success. The Role: We are seeking an enthusiastic and proactive individual who will be responsible for leading and maintaining the Healthcare Quality Management System (QMS) at the clinics and satellites, and implementing the system to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the … comply with the guidance on good practice as set out in the HFEA's Code of Practice and all relevant clinical and laboratory directives. The role includes responsibility for management of all incidents, non-conformances and complaints, user satisfaction reviews, internal and external auditing, monitoring, evaluation and continual improvement. As well as management of Quality for TFP Boston … within the clinic and its satellites • Maintaining the HFEA licence • Developing and monitoring the quality policy, quality objectives and quality indicators • Internal and external auditing, user satisfaction and complaints management • Incident management: investigation, corrective and preventative actions • Training, communicating, monitoring and motivating all staff to support the QMS Qualifications and Training: • Degree or equivalent post graduate diploma More ❯

Datalake Service and the Core Banking System. You will oversee their deployment, development, enhancements and production operations. You should have extensive experience and skills in Software Engineering, DevOps, project management, incident management, team management and stakeholder management. Additionally, you should have expertise in: Multi-threaded Java backend development API and SQL database development Typescript and Node.js More ❯

setup, service catalog, workflow administration, reporting, and integrating modules like Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalo More ❯

role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. … with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication … delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve More ❯

of required Metrics at committees and forums, as well as representing the team where required. Critical Work Support the ongoing and periodic regulatory and compliance responses and engagements Audit management and coordination Issue remediation oversight and closure validation Responding to customer RFIs using standardised formats and frameworks Quality assurance on library of responses required for customer RFIs etc. Impact … LSEG operating centres UK, Europe, US & Asia Cyber security qualification e.g. CISMP/Apprenticeship (desirable) Demonstrable working knowledge and understanding of key technology and cyber security controls such as Incident Management, Backup & Recovery, Capacity Management, Vulnerability Management, Identity & Access Management, Authentication and Authorisation systems, Data Protection, Application Security, Secure Application Development practices, Third-Party and … security. IT and cybersecurity policies and standards Operational risk frameworks Regulatory compliance Operational Resilience Good understanding of data protection controls Financial Services sector experience Technology & Cyber Security Leadership And Management Experience Not essential but experience will be recognised, greater focus on work experiences and ability to engage and drive initiatives. Personal Skills And Capabilities Critical thinking Objective analysis of More ❯

for an experienced 3rd Line Messaging Engineer for a client of mine who are a leading IT Systems integrator operating within the UK defence sector. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate … where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end More ❯