26 to 50 of 199 Incident Management Jobs in England

practices across a live Azure-based platform and a new strategic platform being brought into service. The role is focused on reliability, observability, incident management, resilience, and automation . You’ll help define how services are measured and operated, introducing practical improvements around SLIs, SLOs, error budgets, monitoring … environments Azure cloud environments in enterprise-scale businesses SLO/SLI/error budget design and implementation Observability tooling (Prometheus, Grafana, OpenTelemetry or similar) Incident leadership across Sev1/Sev2 environments Disaster recovery, resilience testing, RTO/RPO Terraform infrastructure as code CI/CD pipelines and engineering enablement ...

want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose The Head of Service Management is responsible for leading the strategic direction, development, and delivery of IT service management (ITSM) capabilities and tooling across the organisation. This role … ensures that IT services are aligned with business needs, are delivered efficiently, and continuously improved to meet evolving expectations for incident and problem management, change control, and service performance. Job Duties: Strategic Leadership Define and implement the IT Service Management strategy aligned with business goals. Champion ...

complex or high-risk initiatives Operations & Reliability Own the availability, reliability and operational performance of systems built by our squads Define and embed effective incident management, on-call and post-incident learning practices Foster a blameless culture of learning and continuous improvement People & Organisation Lead and coach … datasets (e.g., genomics, health records or other sensitive personal data) Strong track record of scaling engineering teams , including planning, hiring, and contractor/agency management Credibility leading cloud-native, data-intensive , high-availability software engineering organisations Demonstrated delivery leadership in modern agile, squad-based or full-service ownership models ...

standards higher. This is about: Scalable, secure Azure cloud environments Rock-solid Infrastructure as Code (Terraform) Mature CI/CD pipelines & GitHub workflows Observability, incident management & reliability Building a true DevOps/SRE culture If uptime, automation and elegant infrastructure matter to you - youll feel at home here. … Design and scale Azure infrastructure Drive Terraform best practice across environments Improve monitoring, alerting & system visibility Implement SRE principles (SLAs, SLOs, error budgets) Guide incident management & root cause analysis Elevate CI/CD and release strategies Embed a culture of automation, accountability and security You wont just respond ...

stimulating, challenging and rewarding projects, helping to ensure successful delivery against agreed scope, schedule, budget, and quality standards, whilst driving strong governance, proactive risk management, and high-quality stakeholder engagement. You will work closely with sponsors and staff from operational, business support and IT services, as well as with … third party suppliers and vendors. Reporting to the Head of IT Programme Management, and working closely with the IT Programme Management Office, you will be joining a growing team of enthusiastic project and programme management professionals, who are focussed on driving and implementing digital transformation and change. ...

view on how to keep the production environment both highly and stable and available for daily trading activity. Primary responsibilities will be split across incident management & root cause analysis, working with development teams to resolve issues, whilst facing off to Front Office users to handle queries, provide progress … Monitoring and Observability tooling Python and Shell Scripting skills for automation purposes Capability to work across end-to-end Production Support covering initial incident response, root cause, gap analysis, bug fixing through to full recovery and resolution Understanding of the trade life cycle from pre-to-post trade ...

with stakeholders across the business Identifying trends and areas for improvement within the service desk Playing a key role in ITIL-aligned processes, including incident and change management Supporting governance and contributing to technical design authority discussions where required Maintaining a strong focus on customer experience … complex issues Proven ability to act as an escalation point within a service desk environment Experience working within an ITIL-based environment, particularly across incident management, change management and governance Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks Excellent communication skills, with ...

performance of the platform while contributing to future enhancements and releases. The position combines hands-on technical expertise with responsibility for workload coordination, incident resolution and ongoing service improvement. Key Responsibilities Contribute to the ongoing stability, maintenance and enhancement of a live Oracle Fusion ERP environment. Coordinate and distribute … resolve L2 and L3 support incidents, working closely with internal teams and third-party partners where required. Maintain clear communication with stakeholders regarding incident status, progress and expected resolution timelines. Contribute to problem management by proactively identifying recurring issues and implementing preventative measures. Support release and deployment activities ...

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...

project documentation Monitor efficiency of resource utilisation of delivered systems Monitor incoming security threat alerts and act when required Provide regular feedback to Management for projects, incident management and change management, as well as defining and reporting KPIs Work closely with other technology teams (internal … with configuring and managing container orchestration solutions, ideally Kubernetes Previous experience administering and maintaining Storage Area Networks Basic SQL server administration including installation, access management and backups/restores Good general knowledge of network administration (TCP/IP, DHCP, DNS) Good experience with application packaging and deployment Previous experience ...

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 + 575 - 625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style … service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes (Incident ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision‐making and operational oversight. ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

assessments, as an accredited Clinical Safety Officer; of both new clinical systems (along with upgrades) and their applications. Responsible for the timely and efficient management of governance processes e.g. complaints, root case analysis and investigations. Where appropriate support the completion of investigations both patient and staff related. Collaboratively develop … sound knowledge of professional priorities and issues Evidence of leadership and effectively managing change Ability to manage own and others workload with excellent time management skills Experience of service development. and applying Quality Improvement methodology Experience in using digital health platforms and technology Ability to understand and interpret data ...

Logistics Engineers, allocating workload to meet service level agreements (SLAs) Oversee goods-in/goods-out processes, stock control, inventory tracking, and asset lifecycle management Ensure secure handling, storage, labelling, transfer, and disposal of IT hardware, including data-bearing equipment and e-waste Coordinate deliveries, collections, spare parts dispatch … supplier engagement Maintain accurate records across asset management systems, scanners, and internal tracking tools Plan and schedule logistics activities to support both business-as-usual operations and project delivery Ensure compliance with health & safety standards, quality procedures, and client requirements Identify, manage, and escalate risks or issues where necessary ...

being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. * Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software * Maintain Active … Directory including management of end-user accounts * Perform basic security administration tasks * Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: * Previous experience working in a support role * Experience supporting Microsoft Windows Server based Infrastructure * Experience with Windows 10, Office 365, Active Directory ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

next step into a leadership role. This is a hybrid role, based out of Ripon, North Yorkshire. Description Provide leadership to the project management team and support their continued growth and development. Take ownership of key strategic initiatives. Oversee the delivery of the organisation's platform related projects, ensuring … work, and reporting on portfolio progress. Take responsibility for refining and enhancing the overall project delivery framework and ways of working. Profile Proven project management experience in an IT environment (e-commerce, Software development, Platform Business). A good general technical understanding of e-commerce and platform based businesses ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support ...

join our Platform team.Youllfocus onmaintainingand improving production reliability, automating operational tasks, and enhancing our observability stack.Youllwork closely with SREs, support engineers, release managers, and incident managers to ensureour systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora … . Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, and post-incident reviews. Implement automation to reduce manual operational tasks ...

umbrella Duration: Ongoing Contract – Long Term Duties The Head of Oracle Cloud Applications is responsible for the delivery, management, and optimisation of all Oracle Fusion (SaaS), PaaS and EPM applications across client Services. This role leads the Oracle Applications team, oversees the outsourced support providers and service performance … ensures our Oracle platforms remain secure, reliable and aligned to business needs. Service Delivery Management - Coordinate with Senior Stakeholders across multiple business units and coordinate requirements. - Escalation point covering critical issues both technical and operational business incidents within the Oracle platforms. - Oversee incidents, service requests and change management ...

delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given … consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders ...

Identity & Access Management Engineer London (Hybrid) - 3 Days Onsite Per Week up to £80,000 + Benefits + Bonus Banking Sector Are you ready to safeguard one of the world's largest financial institutions? We're looking for a talented IAM Engineer to enforce security policies across banking … mature privileged access systems, and make a real impact on enterprise security. What you'll do: Provide engineering support for RSA IGL Identity Access Management application Create and mature access reviews, implement privileged access controls Investigate/resolve incidents, manage operational queries (passwords, access issues) Maintain knowledge base/ ...