301 to 325 of 669 Incident Management Jobs in England

to grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability … to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets are updated … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

around Regulatory and Transaction Reporting support Daily interaction with all internal stakeholders with regards to support issues Efficiently create and track issues within an incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Assist with product testing and project work … on support experience within a financial institution (buy-side, sell-side, venue/platform provider) Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis Hands-on experience with containerization technologies such as Docker and Kubernetes Proven experience managing cloud-based infrastructure and services … or similar scripting languages Non Essential Exposure to supporting message-based architecture Working knowledge of at least one buy-side or sell-side Order Management System AWS Certification to 'Cloud Practitioner' level or above or equivalent Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

and adapt to emerging cybersecurity threats, ensuring robust governance and safeguarding measures. Manage business continuity: Oversee Business Continuity Planning (BCP) and Disaster Recovery Plans. Incident management: Act as the technology team's point of contact for legal matters related to information security incidents and actively triage and manage … developing and implementing group-wide cybersecurity strategies. Proactive monitoring: Continuously monitor the technology estate to ensure compliance and maintain a strong security posture. ISMS management: Coordinate the improvement and maintenance of the Information Security Management System (ISMS) in line with ISO 27001 and Cyber Essentials. Experience Required: Information … Security Management: Extensive experience in implementing and maintaining ISMS and achieving ISO 27001 certification. Proven track record managing security accreditations (Cyber Essentials, Cyber Essentials Plus). Strong expertise in information security risk management, data protection, and compliance frameworks (GDPR). Technical Expertise: Solid understanding of IT architecture, organisational More ❯

Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership More ❯

Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership More ❯

Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership More ❯

Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership More ❯

Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership More ❯

CoE you will have an exciting opportunity to contribute to the ongoing success of this new business unit, becoming deeply embedded in the operational management of the SaaS CoE and thus ensuring the smooth running of the technology solutions that it supports. Your key responsibilities In joining the SaaS … processes to enhance team performance. Take the lead during critical incidents and outages, managing communication with internal stakeholders and driving resolution. Participate in post-incident reviews to identify root causes and implement preventive measures to avoid recurrence. To qualify for the role you must have Technical Expertise Strong experience … cross-functional teams. Ability to manage time effectively, prioritize tasks, and work under pressure in a fast-paced environment. Strong analytical skills and change management skills as well as the ability to independently drive initiatives forward Identifies opportunities to improve processes and strategies Able to manage a range of More ❯

and resilient IAM solutions for large corporate organisations. Experience with IAM engineering experience across authentication, authorisation, single sign-on, multi-factor authentication, identity lifecycle management, OAuth2.0, OpenID Connect, SAML and policy management Knowledge of Site Reliability Engineering, automation, observability, incident management, resilience, disaster recovery, high availability … documentation IAM engineering experience, authentication, authorisation, single sign-on, multi-factor authentication, user lifecycle management, hands on CI/CD approaches and technologies Experience with Ping Identity/Okta/ForgeRock (product platform experience, system integration, , security features, extensions Expertise with JavaScript, Java, Python, and must be comfortable with More ❯

to grow and evolve, we are seeking a dynamic and experienced Head of Risk to join our team. Responsibilities Develop and maintain a risk management framework, ensuring compliance with regulations Implement Wind-Down Planning and Business Continuity strategies Strengthen Operational Resilience and oversee Incident Management Provide oversight … of IT Audit Compliance and cybersecurity risks Collaborate with leadership to integrate risk management into daily operations Promote risk awareness across the organization Requirements Strong experience in risk management, operational resilience, and compliance in FinTech or financial services In-depth knowledge of regulatory frameworks and risk methodologies Proven … ability to work cross-functionally with teams and senior management to identify, evaluate, and mitigate risks effectively Certifications such as IRM, ICA Certificate in Risk Management preferred Strong leadership, analytical, and communication skills What we offer First-hand international experience in the payment processing industry Competitive salary, Health More ❯

and replacing those runbooks with automation wherever viable Supporting junior members of the team to adopt best practice Participating in 24x7 on-call rotation, incident response, escalation, RCA and blameless post-mortems Ideal Experience What you'll need: At least 3 years' experience within a production, SaaS company (preferably … of stream processing technologies like Kafka would be useful Experience working with ITSM systems like JSM, Zendesk or ServiceNow Experience building/maintaining automated incident management workflows Experience developing with containers and container orchestration (Docker & Kubernetes) Working knowledge and experience with Agile software development practices Strong communication, collaboration … Computer Science, a related technical discipline, or equivalent experience Financial Services experience (or similar regulated industry) a bonus, but not essential Experience participating in Incident Response What You Get in Return: Impactful Work: Be part of a growing startup where your contributions make a real difference. Generous Leave: Enjoy More ❯

Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in More ❯

Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do More ❯

and applications, used to provide support at all levels. Ability to develop code fixes and minor system enhancements. Participation in code reviews and release management, acting as Support SME for applications within the domain. Creation and maintenance of an Application Support knowledge base, documenting issues and resolutions. Provision of … ad-hoc reports for users, including management information, audit extracts, and support for business or project needs. Continuous improvement initiatives to streamline business and IT processes. Installation of new products and upgrades of existing platforms. Serving as a SME and providing technical guidance to development teams on programmatic testing … JOINs and optimize queries across platforms like SQL Server and MySQL. Problem-solving skills with the ability to develop innovative solutions within governance frameworks. Incident management skills, including leading issues from start to resolution and conducting root cause analysis. Problem management skills, including regular defect and bug More ❯

them with a "no surprises in production" mindset. In addition, you will have a major role in evolving the infrastructure as code and configuration management we use to both keep the lights on for our existing on-prem databases and transition them into the cloud. This is a business … as such, significant leadership and communication experience is required. What you'll do: Infrastructure Automation: Design, implement, and maintain automated infrastructure provisioning and configuration management using Python, Ansible, and Typescript CDK to ensure consistency and scalability. Monitoring and Alerting: Set up monitoring and logging systems to proactively detect and … address potential issues, ensuring optimal performance and reliability, in environments like on-prem Prometheus/Thanos, as well as Grafana Cloud and Loki. Database Management: Manage hundreds of on-prem PostgreSQL databases, including performance tuning, backups, disaster recovery strategies, and their active/passive counterparts in AWS. Collaboration: Work More ❯

them with a "no surprises in production" mindset. In addition, you will have a major role in evolving the infrastructure as code and configuration management we use to both keep the lights on for our existing on-prem databases and transition them into the cloud. This is a business … as such, significant leadership and communication experience is required. What you'll do: Infrastructure Automation: Design, implement, and maintain automated infrastructure provisioning and configuration management using Python, Ansible, and Typescript CDK to ensure consistency and scalability. Strong programming skills in these areas is a must have . Monitoring and … address potential issues, ensuring optimal performance and reliability, in environments like on-prem Prometheus/Thanos, as well as Grafana Cloud and Loki. Database Management: Manage hundreds of on-prem PostgreSQL databases, including performance tuning, backups, disaster recovery strategies, and their active/passive counterparts in AWS. Collaboration: Work More ❯

them with a "no surprises in production" mindset. In addition, you will have a major role in evolving the infrastructure as code and configuration management we use to both keep the lights on for our existing on-prem databases and transition them into the cloud. This is a business … as such, significant leadership and communication experience is required. What you'll do: Infrastructure Automation: Design, implement, and maintain automated infrastructure provisioning and configuration management using Python, Ansible, and Typescript CDK to ensure consistency and scalability. Strong programming skills in these areas is a must have . Monitoring and … address potential issues, ensuring optimal performance and reliability, in environments like on-prem Prometheus/Thanos, as well as Grafana Cloud and Loki. Database Management: Manage hundreds of on-prem PostgreSQL databases, including performance tuning, backups, disaster recovery strategies, and their active/passive counterparts in AWS. Collaboration: Work More ❯

do the heavy lifting About the role Senior Engineering Managers at Lendable are a unique breed, combining strategic insight, technical leadership, and strong people management to shape and evolve our engineering teams. They operate at the convergence of business goals, technical execution, and team coaching, ensuring that every project … an impact Manage and mentor your Engineering Managers to ensure that they and their teams are high performing across our pillars of delivery, people management, technology and cross functional collaboration. Own and optimise the delivery process to ensure features reach customers efficiently, contributing directly to quarterly and yearly OKRs … strategic trade-offs between short-term deliverables and long-term technical investments. Ensure high-quality output by establishing best practices in quality assurance and incident management, tracking metrics such as uptime and incident reduction in the team's area. Facilitate cross-team collaboration to align on shared More ❯

application deployment, and system observability. Ensure that automated solutions improve speed, reliability, and operational visibility across the full software delivery lifecycle. Take ownership of incident management, leading the coordination of response activities to restore service quickly. Facilitate post-incident reviews to identify root causes, document learnings, and … service level objectives (SLOs) and ensure that monitoring frameworks provide actionable insights to maintain platform availability and performance. Champion secure and risk-aware change management practices, ensuring that changes are reviewed, tested, and implemented in line with governance requirements. Guide teams in following established change control procedures while enabling … and kept up-to-date to support transparency and knowledge sharing. Establish meaningful operational and delivery metrics such as deployment frequency, system reliability, and incident response times. Provide regular reporting to stakeholders to inform decision-making and continuous improvement priorities. Provide technical mentorship and support to DevOps Engineers, helping More ❯

solutions that align with business needs and contribute to the continuous improvement of IT services. Responsibilities as our IT Infrastructure Analyst are to: Infrastructure Management: Oversee servers, storage, networks and cloud platforms System Administration: Maintain and update systems, hardware, and applications (e.g., M365, Zendesk) Network Support: Configure and troubleshoot … Performance Monitoring: Track and optimise system and network performance; address issues proactively Capacity Planning: Support forecasting and scaling of infrastructure to meet growth needs Incident Management: Resolve infrastructure issues promptly, coordinating with relevant teams Documentation: Maintain up-to-date records of setups, processes, and changes; generate performance reports … Vendor Management: Coordinate with vendors on procurement, installation, and maintenance Project Support: Contribute to IT and business infrastructure projects, ensuring timely and scoped delivery Essential Skills required of our IT Infrastructure Analyst: Background in Computer Science, IT, or similar technical disciplines Infrastructure, system admin and network support experience Proficient More ❯

the heavy lifting. About the role Engineering Managers at Lendable are a unique breed, combining strategic insight, hands-on technical leadership, and strong people management to shape and evolve our engineering teams. They operate at the convergence of business goals, technical execution, and team coaching, ensuring that every project … strategic trade-offs between short-term deliverables and long-term technical investments. Ensure high-quality output by establishing best practices in quality assurance and incident management, tracking metrics such as uptime and incident reduction in the team's area. Facilitate cross-team collaboration to align on shared … training, and fostering a continuous learning and improvement culture. Ability to strategically guide technical decisions without being a blocker, with familiarity in technical debt management, architectural planning, and quality assurance best practices. Exceptional communication and collaboration skills, with experience facilitating joint planning and maintaining alignment across multiple teams and More ❯

Daily Operational checks and tasks and transferring to other teams within IT where necessary Liaise with third party suppliers to resolve issues Alert IT Management to significant issues Following Incident management and Request fulfilment processes Assist with documentation of Service Desk procedures Assist with developing and maintaining … Configuration Management Database Shadow external suppliers during installations/upgrades Provide planned assistance with IT Projects Provide analysis of Infrastructure and documentation of procedures as required Update knowledge base with resolution information Undertake any other project work as required More ❯