51 to 75 of 979 Incident Management Jobs in England

team of 1-2 Application Support Engineers on a high complexity application. Manages the handling of incidents, problems, service requests and changes. Ensures service management tool records for the above are correctly managed, for example kept up to date with the latest information, and related to other records … required (e.g. incident records linked to problem records where appropriate). Maintains a positive relationship with the client by demonstrating proactivity and implementing agreed solutions. Arranges and administers visits to client datacentres in various locations in the UK for the purposes of change implementation and incident resolution. Liaises ...

difference At Border to Coast our purpose is to make a difference to the LGPS and we’re looking for an Enterprise Risk Management Analyst to join our award-winning team on a permanent basis. As a customer-owned and customer-focused organisation, integrity is one of our values … largest pension asset owner and we provide innovative investments that deliver sustainable returns over the long term. As an Enterprise Risk Management Analyst you will play a key role in strengthening risk oversight across Border to Coast Pensions Partnership. You'll support the development and delivery of our Enterprise ...

opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.## ## The RoleThe Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem … change management processes. The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. They will ...

network problems to resolution.Provide step-by-step guidance and training to users on technical matters.Install, configure, and update software applications and operating systems.Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution.Escalate complex issues to higher-level support when necessary.Telecoms Support: Provide … problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support ...

external customers. You will be responsible for driving reliability improvements, advancing automation and AI-Ops capabilities, and leading a team focused on observability, incident response, operational excellence, and continuous improvement. Responsibilities Lead the transformation of the Operations function towards an AI-Ops operating model, driving the adoption … powered automation, intelligent alerting, incident triage, root cause analysis and self-healing capabilities to improve service reliability, operational efficiency and customer outcomes. Own the end-to-end incident and problem management process, ensuring major incidents, post-incident reviews, root cause analyses and corrective actions are effectively ...

ability to recover within defined limits, producing test evidence, results analysis and remediation plans for any breaches. Develop, test and refine Business Continuity Management, Incident and Crisis Management and Incident Response Plans. Coordinate operational resilience testing exercises, including scenario testing, stress testing, and crisis simulations Monitor … compliance, operations, IT and business functions to embed resilience principles. Develop and deliver operational resilience awareness training and communications to staff, stakeholders and senior management Key Deliverables: The job holder owns and maintains the following as evidence of control effectiveness: IBS register and impact tolerance workbook, version-controlled ...

year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group … keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce ...

looking for support from an exrternal consultant to help implement and configure. Experience Required: Experience in Admin, Configuration & Development related activities in ServiceNow - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests, SLM & Virtual Agent. Experience with ...

fosters cross-functional collaboration around a shared client-centric vision. As part of the Global PMO, you will lead key global client data management initiatives, partnering with Business, IT, Legal, Security, Data Governance and external partners to drive scalable, compliant and client-focused solutions. You will play a central … governance, data quality, privacy and client data capabilities while ensuring alignment across a complex global organisation. This role requires strong expertise in client data management, stakeholder engagement, governance and project delivery within an international matrix environment. Reports to: Head of Global PMO - Pioneer Key Responsibilities Client Data Management ...

Support Analyst with 1st and 2nd Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least … financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FISIntegrity. This is a 2nd level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‐critical processes ...

security processes into supplier guidance and ensure incoming providers understand their security, governance, reporting and assurance obligations. You will work closely with Security Assurance, Incident Management, Vulnerability Management and Service Management teams to identify gaps, coordinate supplier readiness and ensure processes are consistently adopted. This … CONSULTANT ESSENTIAL SKILLS Experience within cyber security governance, GRC or security process roles Experience working within SIAM or multi-supplier environments Strong knowledge of Incident Management, Vulnerability Management and Security Assurance Experience supporting audit, compliance and assurance activities Strong stakeholder management and supplier coordination skills Experience ...

MAIN DUTIES Information Security & Risk Management Maintain and continuously improve the ISO 27001:2022 ISMS, including the Statement of Applicability, information security policies, standards and procedures, and the supporting documentation register, ensuring they remain current, mapped to control frameworks and audit-ready. Provide proactive security and data protection assurance … that run day‐to‐day security monitoring, detection and remediation, rather than performing these activities hands‐on. Conduct and coordinate threat intelligence and vulnerability management interpreting relevant intelligence, tracking identified vulnerabilities against remediation SLAs, coordinating timely remediation with technology teams and external providers, and keeping abreast of the evolving ...

Join OneAdvanced Mandate: To lead OneAdvanced's Infrastructure Operations function across AWS, Azure, and private cloud — building a resilient, incident-free platform estate, scaling a high-performing team of infrastructure engineers, and driving the shift toward an Agentic ZeroOps model that puts AI-assisted and autonomous tooling to work … Azure, and private cloud. As Director, Infrastructure Operations, you'll lead this function in Bangalore: owning platform and cloud operations end-to-end, driving incident management and resilience, defining the processes that keep a fast-growing infrastructure estate under control, and building a team of 15–20 infrastructure ...

underpinned by technology created with purpose.Your RoleThis is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support … clients in modernising their service management capabilities, operational practices and technology environments through the adoption of cloud technologies, AI, automation and modern service management principles. Working as part of multidisciplinary teams, you will contribute to assessments, transformation programmes and service improvement initiatives that enhance business outcomes, user experience ...

Cyber Response Services (CRS) Team within our Cyber Advisory practice. Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a case manager on medium to large cases. This is a hands-on incident response role and an opportunity … through a range of security certifications. In this role we are looking for a person who can demonstrate strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response leadership role as part of a growing team. You will ...

role, and it goes well beyond day-to-day product operations. You'll design the processes that let support scale past manual intervention, own incident management end to end, and build AI into how the team delivers, while still taking the hardest escalations yourself. You'll lead … work yourself. Designing Processes That Scale: Design and implement support processes that move the team away from manual intervention and toward automated, efficient workflows. Incident Management: Take full ownership of incident management, leading high-stakes escalation calls and driving swift resolution. Run the playback afterwards ...

challenging cyber threat and look to us to help them understand and respond to that threat. This is a hands-on and operational management role with opportunities to grow into service line leadership. The successful candidate is expected to manage a broad range of cyber-security incidents as well … perform digital forensics (disk, volatile memory, network packets, logfiles) and help advance KPMG's incident response processes and methodologies. In this role we are looking for a person who can demonstrate strong technical background, significant experience in incident response and digital forensics and is looking to grow into ...

operation, and continuous improvement of a critical Security Operations Centre (SOC) supporting MOD programme. You will be hands on responsible for Vulnerability Management, incident management, and SOC services meet agreed quality and assurance standards within a highly regulated environment. Key Responsibilities Act as the escalation point … security incidents Conduct Vulnerability Management and incident response activities Prepare report incidents and SOC performance metrics to SOC Leadership Work hands on with SIEM detection tooling and prepare reporting used for the use-case development Contribute to reporting and configuration changes, enhancements, and operational alignment Ensure incident ...

will be responsible for supporting enterprise data centre operations, remote office infrastructure, physical server platforms, structured cabling, power and cooling coordination, asset lifecycle management, and infrastructure resiliency. This is a unique opportunity to join a growing Infrastructure Engineering team responsible for maintaining highly available, secure, and scalable technology platforms … teams, and external vendors for data center activities. Maintain accurate rack elevations, cabling documentation, power mappings, asset inventory, and operational records. Support hardware lifecycle management, including procurement coordination, deployment, refresh, warranty tracking, maintenance, and retirement. Perform hardware troubleshooting for physical servers, rack‐mounted devices, PDUs, cabling, and connectivity issues. ...

hands-on technical security position. Key Responsibilities: Develop supplier onboarding packs covering security processes, policies, governance and reporting. Align incoming suppliers with established Incident Management, Vulnerability Management and Security Assurance processes. Define supplier roles, responsibilities and interaction models across the SIAM/OI environment. Identify and manage … gaps between supplier capabilities and existing security requirements. Support Security Management Plans, compliance reporting, audit and assurance activities. Support Operational Readiness Reviews (ORR) and Service Commencement activities. Produce clear, reusable security and service management documentation. Coordinate with incoming and incumbent suppliers, transition teams and client stakeholders. Support operational ...

Live. The ideal candidate should have strong experience in IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes, and stakeholder management , with the ability to drive transition activities across multiple teams. Key Responsibilities Lead and facilitate Service Transition activities from project initiation through successful transition into … Architecture and Operations teams to ensure services are reliable, supportable, and production-ready . Required Skills Strong experience in IT Service Transition/Service Management . Experience working as a Service Transition Lead, AIS Lead, Transition Manager, or IT Service Management Lead . Strong knowledge of ITIL/ ...

record check (known as Disclosure and Barring Service)This role is 5 days onsite in Preston and is on shift.Your role:As a Security Incident Management Analyst, your mission is to detect, investigate, and escalate potential threats. You’ll:Monitor security systems for suspicious activity and emerging threats.Log … escalate incidents using our incident management platform.Ensure the health and performance of monitoring tools.Collaborate with other analysts and support teams during investigations.Document findings clearly and contribute to continuous improvement.Help produce regular service reports and insights.You can bring your whole self to work. At Capgemini building an inclusive future ...

administering, maintaining and supporting a wide range of technologies. General Internal technical support for Becrypt Including Onsite support on allocated day(s) IT Service Management Tool ticket management Incident Management, Change Management & Request Fulfilment Workload management Support of new technology projects Any other reasonable … duties as required by the business. User Support and Account Management Create, modify, and deactivate user accounts. Assist with password resets, permission changes, and group memberships. Provide first- and second-line support for hardware, software, and access issues. Maintain accurate records in IT ticketing systems. Build, configure, and deploy ...

issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management team, you'll have fantastic opportunities to develop both yourself and the wider service whilst working alongside technical teams, suppliers, and key stakeholders. … part of the team, you'll be empowered to: Own and manage the end-to-end Problem Management process. Coordinate suppliers and support teams to investigate major and recurring service issues. Drive Root Cause Analysis (RCA) activities and ensure permanent resolutions are implemented. Monitor incident and problem trends ...

teams to troubleshoot issues, improve monitoring and observability, support platform releases, and identify opportunities for automation and operational improvement. You will also contribute to incident and problem management activities, helping to resolve production issues and enhance service resilience. This role is well suited to someone who enjoys solving … Kibana, and programming or scripting languages such as Python, Java, Shell, AI/GenAI, or ML. Some other highly valued skills include: Production Support & Incident Management – Proven ability to provide effective production support, rapidly respond to incidents and escalated user queries, participate in Major Incident Management ...