51 to 75 of 679 Incident Management Jobs in England

training as required. Review open calls (Incidents and Requests) and action them in order of priority. Update Incidents and Requests (within the ServiceNow Service Management tool) with relevant actions to keep the users and others informed of call progress. Escalate issues and involve other Field Service Engineers wherever required … the correct status in Service Now. Liaise with other teams when required to fix technical issues. Ensure that operational processes are adhered to including Incident Management, Request Management, Major Incident Management, and Problem Management. Participate as required in agency integrations, technology projects and desk moves. More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: • Manage the User Support team using the Service Management toolset and provides accurate reporting on performance. • Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. … identify problems and look to address these with the respective team • Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. • Take accountability for service delivery performance, meeting customer expectations • Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents. • Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: • Manage the User Support team using the Service Management toolset and provides accurate reporting on performance. • Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. … identify problems and look to address these with the respective team • Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. • Take accountability for service delivery performance, meeting customer expectations • Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents. • Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: • Manage the User Support team using the Service Management toolset and provides accurate reporting on performance. • Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. … identify problems and look to address these with the respective team • Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. • Take accountability for service delivery performance, meeting customer expectations • Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents. • Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

About incident.io incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how … challenges, then design customized solutions that address them leveraging incident.io . Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices. Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help … role, preferably in B2B SaaS. Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas. Excellent communication and relationship-building skills , with experience explaining complex topics in a clear manner, and presenting More ❯

Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

will proactively identify, analyse, respond, and mitigate cyber threats that pose risks to Vanquis Banking Groups cybersecurity posture. This involves monitoring security events, conducting incident response activities, enhancing our threat detection capabilities, and ensuring compliance with policy, standards, and regulation. Your contributions will directly impact our ability to protect … you will: Actively participate the delivery of services provided by the Cyber Intelligence Centre including by not limited to Cyber Threat Intelligence, Security Posture Management, Cyber Security Incident Response, Threat Hunting, Penetration Testing & Red Team Testing, and Cyber Risk Mitigation. Incorporate threat intelligence into CIC activities. Collaborate and … assist with the investigation and resolution of complex security incidents. Support the delivery of retrospective improvements based on incident analysis, RCAs and PIRs. Engage with third-party security partners to enhance and mature services. Maintain centralised processes across all VBG product lines, promoting synergy and efficiency. Stay updated on More ❯

Incident Assurance Manager Job ID PERM002892ML Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences … at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. This is a … minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI's and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts which will improve the methodologies, processes More ❯

to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management for first-time resolution. Prioritize incidents based on urgency. Address incidents via phone, email, and MS Teams. Own incidents from contact to … resolution. Conduct trend analysis to reduce incidents. Contribute to IT's vision as the firm's Technology partner. Perform operational activities including incident calls and capacity monitoring. Validate and adjust incident classifications. Support incident management framework and problem management processes. Ensure optimal use of business More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value Business Analysis Gathering and documenting customer functional and More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and More ❯

add to the event catalog for the relevant product or application. Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring. Perform incident response and root cause analysis for critical system failures. Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs). Collaborate with … for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations … different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it More ❯

add to the event catalog for the relevant product or application. Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring. Perform incident response and root cause analysis for critical system failures. Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs). Collaborate with … for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations … different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it More ❯

add to the event catalog for the relevant product or application. Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring. Perform incident response and root cause analysis for critical system failures. Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs). Collaborate with … for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations … different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it More ❯

to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem … Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven … relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The post holder must have a proven track record of working with Industry Standard service management tools More ❯

for utilization on scorecards and related to governance reporting across the cybersecurity space related to Data Loss Prevention (DLP), Key/Cert/Encryption Management (KCEM), Software Development Lifecycle (SDLC), Cloud Security (CS), Cyber Incident Management (CIM), and Threat and Vulnerability Management (TVM) within the State … Street environment. This role requires an individual with deep knowledge of CIM and TVM, including cyber incident detection, assessment, response, and recovery, Patch Management, and infrastructure penetration testing within a corporate environment. What you will be responsible for As a Reporting and Analytics Analyst you will: Produce regular … governance related to encryption and data loss prevention, or related functions demonstrated through work, military, or education Experience using ticket tracking tools for change management, tracking, and reporting demonstrated through work, military, or education Strong background in cybersecurity, cybersecurity governance, including DLP, KCEM, SDLC, CS, CIM, and TVM Why More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and manage the SIAM … agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major incidents are resolved in More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and manage the SIAM … agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major incidents are resolved in More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and manage the SIAM … agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major incidents are resolved in More ❯