51 to 75 of 199 Incident Management Jobs in England

help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving. About … Role As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining ...

respond to security alerts, analyze real-time data, and provide swift, reliable communication to key stakeholders during incidents. The role also includes creating detailed incident reports, conducting risk assessments, and collaborating with teams to ensure the safety and security of personnel, assets, and operations. Qualifications Proficiency in monitoring security … systems, assessing risks, and implementing security protocols. Strong analytical and problem-solving skills for real-time data analysis and incident response. Excellent communication skills for stakeholder coordination and report writing. Knowledge of digital tools and software used in security operations room environments. Proven ability to work calmly and efficiently ...

worldwide team that is empowered to operate the activities within their assigned function. Daily activities will focus heavily on request, event and incident management and direction will be provided by the Information Security Manager. Norton Rose Fulbright is committed to the professional development of its staff. There will … Azure Sentinel for detecting, investigating, and responding to suspicious behaviors and anomalous activities. Familiarity with endpoint security solutions and security infrastructure, including EDR, vulnerability management tools, DLP solutions, and removable media encryption. Working knowledge of cloud based web and email filtering solutions such as , Zscaler, Mimecast, Proofpoint, or Cisco. ...

with a focus on reliable, scalable, and secure IT environments. Role Overview The role focuses on coordinating hardware deployments, managing data centre changes, supporting incident response, and ensuring operational standards are maintained. The Team Lead will supervise technicians, manage third-party vendors, and ensure installations, monitoring, asset management … relocation activities. Support the full build process including shipping and receiving equipment, identifying incompatibilities, and implementing workaround solutions. Carry out routine configuration changes via management interfaces (e.g. iDRAC/MGMT ports), assist with server relocations within and between data centres, and replace small rack-mounted network devices when required. ...

cloud platforms Experience with virtualisation (VMware or Hyper-V) Understanding of security fundamentals (patching, endpoint protection, access control) Experience working within ITIL-style processes (incident, request, change management) Ability to communicate technical issues to non-technical users Nice to have’s Experience with Microsoft Azure, Defender, Entra … infrastructure including servers, storage, networking and cloud platforms Performing system health checks and reporting issues Carrying out approved configuration changes and maintenance Service Requests & Incident Management Acting as an escalation point for complex service desk tickets Troubleshooting and resolving technical issues Escalating recurring or design-level issues with ...

cloud platforms Experience with virtualisation (VMware or Hyper-V) Understanding of security fundamentals (patching, endpoint protection, access control) Experience working within ITIL-style processes (incident, request, change management) Ability to communicate technical issues to non-technical users Nice to have’s Experience with Microsoft Azure, Defender, Entra … infrastructure including servers, storage, networking and cloud platforms Performing system health checks and reporting issues Carrying out approved configuration changes and maintenance Service Requests & Incident Management Acting as an escalation point for complex service desk tickets Troubleshooting and resolving technical issues Escalating recurring or design-level issues with ...

Major Incident Manager (Contract) Tier 1 Banking Client | Global Remit | Long-Term Contract Our Tier 1 banking client is seeking an experienced Major Incident Manager for a long-term contract engagement. This role carries global responsibility , leading the management of major incidents that impact services and operations … resolution, and providing clear, confident communication to senior stakeholders. Key Responsibilities Lead and manage major incidents across a global environment. Chair high-pressure, complex incident calls with confidence and control. Coordinate and direct virtual, cross-functional teams during incidents. Deliver clear, concise updates to senior executives and stakeholders. Ensure ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

supporting professional development within the team. Collaborate with architects and solution designers to align technical delivery with long-term product and technology roadmaps. Lead incident management activities, coordinating major incident responses and ensuring effective communication with stakeholders. Support a 24/7 production environment, including participation ...

supporting professional development within the team. Collaborate with architects and solution designers to align technical delivery with long-term product and technology roadmaps. Lead incident management activities, coordinating major incident responses and ensuring effective communication with stakeholders. Support a 24/7 production environment, including participation ...

supporting professional development within the team. Collaborate with architects and solution designers to align technical delivery with long-term product and technology roadmaps. Lead incident management activities, coordinating major incident responses and ensuring effective communication with stakeholders. Support a 24/7 production environment, including participation ...

Head of SAP COE One of our largest Logistics & Transportation management clients are actively seeking a Head of SAP Centre of Excellence to require delivering the ongoing development of technology systems that support complex, high-volume operational environments across multiple UK sites. You will be responsible for keeping applications … running, major incident management, problem management & project delivery of new systems. You will be heavily involved in strategy design for SAP Upgrades and New SAP Implementations across the organisation reporting directly into the Head of IT delivery solution having a massive influence on the early phases ...

security events, investigating suspicious or unauthorised activity Managing and responding to incidents using established playbooks and processes Escalating complex threats to Tier 2 Incident Response teams where required Reviewing and enhancing security controls as the technical landscape evolves Triaging vulnerability scan results and working with technical teams on remediation … nature of projects, candidates MUST hold an active Security Clearance. Minimum of 4 years of experience as a SOC Analyst. Strong grounding in incident management and vulnerability management Understanding of cloud computing principles and modern security architectures Knowledge of core security concepts including CIA, risk management ...

ROLE DESCRIPTION Hybrid - 12 month FTC - London The Business Systems Manager is responsible for the management, maintenance, support, and development of business applications, including both bespoke and packaged solutions. This role is accountable for delivering a streamlined operational process for business applications, ensuring effective integration between systems, and collaborating … party providers Lead, assess, organise, and prioritise work for enhancements, issues, and change initiatives, working with delivery teams and external partners Drive effective ticket management and maximise value from work tracking and change management processes Take ownership of the Change Request process Plan and manage programmes of change ...

Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role … opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation. Key Responsibilities Provide strategic and operational leadership for IT service management across business-critical systems and infrastructure. Ensure technology services are prioritised and delivered in line with business needs and agreed performance targets. Oversee technical support ...

reliability of IT and OT systems supporting business operations * Oversee infrastructure including networks, cloud platforms, servers, and end-user environments * Implement and maintain structured incident, problem, and change management processes * Lead root cause analysis and drive preventative improvements * Own disaster recovery and business continuity planning, ensuring resilience across … systems * Maintain strong cybersecurity controls, including patching, vulnerability management, and access control * Manage third-party vendors, SLAs, and IT operational budgets * Drive a culture of accountability, operational discipline, and continuous improvement Skills and Experience Essential: * Proven experience leading IT operations in a multi-site or operational environment * Strong technical ...

test and deploy efficiently Advise during design sessions to help engineers pick the right solutions for projects Reliability & Operations Own production reliability, uptime, and incident response Define and enforce SLAs and SREs Lead incident response and post‐incident reviews Ensure monitoring, alerting, and on‐call practices … growing company Ability to operate production systems under pressure Deep hands‐on experience with the AWS cloud platform Strong background in reliability, observability, and incident management Experience leading or mentoring engineers What we offer in return 💰 Competitive salary depending on experience 🏝️ 27 days of annual leave (including ...

assistance Work closely with stakeholders to collect requirements and deploy solutions within ServiceNow to streamline business processes. Customize and tailor ServiceNow modules, encompassing Incident Management, Change Management, Service Catalog, and Knowledge Management. Administer user access, roles, and permissions within the ServiceNow environment. Develop and manage ServiceNow reports ...

junior engineers to improve overall team capability. Client Site Visits: Attend customer locations for physical installations, complex troubleshooting, or emergency break-fix scenarios. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

updates Experience with GitLab and CI CD pipelines Maintain and troubleshoot infrastructure as code deployments Automate operational tasks and repetitive processes Networking and IP Management Strong working knowledge of Infoblox Solid understanding of DNS, DHCP, IPAM, routing, and firewall fundamentals Troubleshoot on premises and cloud networking issues Storage … Backup Understanding of enterprise storage concepts Experience with Commvault for backup and recovery operations Support backup validation, restoration, and disaster recovery processes Monitoring and Incident Management Experience with Datadog, BigPanda, xMatters, Grafana, and Cribl Respond to alerts, perform incident troubleshooting, and conduct root cause analysis Recommend operational ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

enhancing our service function. This opportunity is perfect for ambitious technicians eager to grow their expertise while working within a supportive, innovative team. Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve … processes. Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth. Asset Management: Take ownership of asset management responsibilities, ensuring our kit levels are always optimized for peak performance. Customer Engagement: Go beyond traditional support and partner ...

enhancing our service function. This opportunity is perfect for ambitious technicians eager to grow their expertise while working within a supportive, innovative team. Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve … processes. Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth. Asset Management: Take ownership of asset management responsibilities, ensuring our kit levels are always optimized for peak performance. Customer Engagement: Go beyond traditional support and partner ...

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: * Use ticket management tools to understand the service requests … raised by design team and take action * Monitor the incident tickets in the incident management system and track them through to closure * Utilise analytical tools to understand the anomalies or trends and find the root cause * Use advanced MS Excel techniques including Power Query, Power Pivot ...

seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk … will deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk. Log, categorise ...