51 to 75 of 189 Incident Management Jobs in England

diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, you'll drive continual service improvement, maintain accurate technical documentation, and play a crucial role … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...

role supports the Shift Supervisor in overall responsibility for the buildings’ Electrical and Mechanical systems, both from a preventative and reactive maintenance perspective. Change management and incident management are also key elements of this role. This person must possess strong verbal and written communication skills. Main duties ...

security events, investigating suspicious or unauthorised activity Managing and responding to incidents using established playbooks and processes Escalating complex threats to Tier 2 Incident Response teams where required Reviewing and enhancing security controls as the technical landscape evolves Triaging vulnerability scan results and working with technical teams on remediation … candidates MUST be Security Clearance-eligible or currently hold a clearance. Minimum of 4 years of experience as a SOC Analyst. Strong grounding in incident management and vulnerability management Understanding of cloud computing principles and modern security architectures Knowledge of core security concepts including CIA, risk management ...

MSSP-style environment, balancing competing priorities and SLAs Own day-to-day SOC delivery across multiple SOC platforms and customer environments Oversee the full incident lifecycle detection, response, escalation, post-incident review Ensure effective use and optimisation of SIEM and SOAR platforms (Splunk, Sentinel, QRadar) Drive operational consistency … strong track record as a SOC Manager who has led teams in an MSSP, MSP, or multi-tenant SOC environment with: Strong people-management credentials coaching, mentoring, performance management, and team development Experience operating SOC services across multiple customers and security environments Deep understanding of incident management ...

reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future occurrences. The candidate … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

modules. Ensure effective interoperability and data flow across systems. Monitor and report on clinical outcomes, adoption and user satisfaction. 3. Clinical Systems Management Lead the management and continuous improvement of the Trusts portfolio of clinical systems, ensuring system rationalisation and alignment with enterprise architecture principles. Oversee supplier performance … compliance with NHS Digital clinical safety standards (DCB0129/DCB0160). Work closely with the CCIO to embed clinical safety throughout digital programmes. Oversee incident management, post-implementation reviews, and the integration of lessons learned. 5. Digital Skills & Literacy Provide strategic oversight of the Trusts Digital Skills ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured. Provide 1st and 2nd line user support for hardware and software issues, including incident resolution …/training. Monitor and progress incidents efficiently, restoring normal service as quickly as possible. Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work ...

hire a number of experienced IT Support Analysts. The Responsibilities * Manage and take ownership of support request, issues, incidents, and defects across the platforms. * Management of incidents across the platforms. * Input into the root cause analysis and incident post-mortems off the back of service restoration. * Troubleshooting … resolving issues and incident for first contact resolutions. * Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. * Contribute effectively to the establishment and maintenance ...

successful candidate will play a pivotal role in modernising legacy network environments, strengthening security posture, and supporting wider IT transformation programmes. Key Responsibilities Operational Management Own day-to-day network operations, uptime, and performance across all sites. Ensure high availability, incident response, and root cause analysis processes … robust and continuously improved. Manage monitoring, alerting and reporting of network performance and capacity. Oversee change management processes related to network infrastructure. Security & Architecture Lead the transition from perimeter-based security models toward layered/Zero Trust network architectures. Oversee SSL decryption strategies, firewall rulesets, segmentation and access controls. ...

ANALYST ROLE: As a Cyber Resilience Analyst, you'll be responsible for defining, maintaining, and testing the organisation's resilience plans, covering Business Continuity, Incident Response, and Disaster Recovery. You'll work closely with IT teams and stakeholders across the wider business to ensure resilience strategies are practical, robust … effective. The role plays a key part in analysing the impact of cyber incidents on business systems, supporting incident reviews, and ensuring lessons learned are fed back into improved resilience planning. You'll also work alongside project and change teams to ensure new systems and developments are designed with ...

team and responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding … active alerts from security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Conducting penetration testing and tracking corrective actions. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access ...

operational delivery of a secure, business-critical Oracle Fusion platform. Acting as the single point of ownership for service performance, governance, incident management, and continuous improvement within an Intelligent Client model. Key Responsibilities Service Leadership & Governance Own ITIL-aligned service delivery (Incident, Problem, Change, Request, Knowledge … . Lead service reviews, governance forums, and CABs. Deliver monthly reporting on SLAs, KPIs, risks, issues, and improvement plans. Operational Management Lead response to P1/P2 incidents, ensuring rapid resolution and structured post-incident reviews. Oversee safe deployment of Oracle evergreen updates and enhancements. Maintain service stability ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

size market. About The Role The Managed Services team offers a 24/7 support framework for our clients, primarily focusing on Event Management, Patching, Planned Maintenance, and Change planning and implementation. In support of these key areas of delivery, the team collaborate with all areas of Operational Delivery … ensure proactiveness is at the heart of everything we do. The collaborative approach includes working with service transition, problem and change management, automation, and continual process improvement. Our Managed Services Engineers serve as the main escalation point for customer incidents or requests. Besides the reactive aspect of the position ...

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the shift engineers, you will be working a 12hr continental shift pattern over a 24/… Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event-driven technologies, identity and access management, and data platforms, ensuring our orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

e.g. AWS, Linux Servers) Knowledge of web tech (Databases, APl's) and Website CMS's (Drupal, WordPress) Understanding of the ITIL framework or service management methodology Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed and documented. ...

Design, implement, and test DR/backup strategies, including regular simulations. Infrastructure as Code & Automation: Develop/maintain Terraform modules. Ensure version control, change management, and repeatable, automated deployments. Security & Access Management: Manage Conditional Access, service principals, and app registrations. Apply security best practices to identity and cloud … resources. Incident Management & Continuous Improvement: Respond to incidents, perform RCA, and implement fixes. Enhance monitoring, alerting, and observability. Maintain cloud documentation. Technical Skills Expert Azure (IaaS, PaaS, identity, security). Proven Terraform/IaC expertise. Skilled in automation (PowerShell, Python, YAML). Strong Azure DevOps, GitHub Actions ...

Design, implement, and test DR/backup strategies, including regular simulations. Infrastructure as Code & Automation: Develop/maintain Terraform modules. Ensure version control, change management, and repeatable, automated deployments. Security & Access Management: Manage Conditional Access, service principals, and app registrations. Apply security best practices to identity and cloud … resources. Incident Management & Continuous Improvement: Respond to incidents, perform RCA, and implement fixes. Enhance monitoring, alerting, and observability. Maintain cloud documentation. Technical Skills Expert Azure (IaaS, PaaS, identity, security). Proven Terraform/IaC expertise. Skilled in automation (PowerShell, Python, YAML). Strong Azure DevOps, GitHub Actions ...

CSOC, part of CSOU. The CSOU function provides centralised monitoring and response across NHSE, and the system, which consists of Threat Operations, Protective Monitoring, Incident Management & response and DevOps. The Threat Intelligence function is comprised of four primary functions: Performing intelligence collection, aggregation, analysis and contextualisation of healthcare … health & social care estate Producing stakeholder-specific intelligence reporting for internal and external stakeholders Providing specialist Cyber Threat Intelligence (CTI) support during high complexity incident The Senior Security Analyst is responsible for collecting, analysing and disseminating cyber threat intelligence to identify threats to the systems, infrastructures, and resources critical ...