51 to 75 of 436 Incident Management Jobs in England

Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯

oversight of all in-country Technology activities to deliver goals in line with country priorities and budgets (Directs: $35m split $31m CTB and $4m RTB). This will include management and oversight of all local execution, change portfolio and Technology service for CMB UK. The role has entity and functional oversight of 400 indirect FTE and oversight of HSBC … operating environments to achieve greater cost efficiency Manage joint ventures on behalf of HSBC, where opportunities exist, that act as profit centers and achieve internal functional requirements. Provide senior management with overall comfort level and technological positioning of the company relative to the mission and industry Lead and develop an effective global team through communication, performance management, development … operating environments to achieve greater cost efficiency Manage joint ventures on behalf of HSBC, where opportunities exist, that act as profit centers and achieve internal functional requirements. Provide senior management with overall comfort level and technological positioning of the company relative to the mission and industry Lead and develop an effective global team through communication, performance management, development More ❯

of required Metrics at committees and forums, as well as representing the team where required. Critical Work Support the ongoing and periodic regulatory and compliance responses and engagements Audit management and coordination Issue remediation oversight and closure validation Responding to customer RFIs using standardised formats and frameworks Quality assurance on library of responses required for customer RFIs etc. Impact … LSEG operating centres - UK, Europe, US & Asia Cyber security qualification e.g. CISMP/Apprenticeship (desirable) Demonstrable working knowledge and understanding of key technology and cyber security controls such as Incident Management, Backup & Recovery, Capacity Management, Vulnerability Management, Identity & Access Management, Authentication and Authorisation systems, Data Protection, Application Security, Secure Application Development practices, Third-Party and … security. IT and cybersecurity policies and standards Operational risk frameworks Regulatory compliance Operational Resilience Good understanding of data protection controls Financial Services sector experience Technology & Cyber Security Leadership and management experience Not essential but experience will be recognised, greater focus on work experiences and ability to engage and drive initiatives. Personal skills and capabilities Critical thinking Objective analysis of More ❯

To ensure the effective day-to-day delivery of IT services across both shared and in-house environments, with a strong focus on ITIL disciplines - Incident, Problem, Change, and Asset Management - and Cyber Security risk management . The postholder will act as the customer-facing lead for operational IT, ensuring services are reliable, secure, and responsive to … user needs. Key Responsibilities Manage the performance and quality of outsourced, shared service and in-house IT services Own and operate the ITIL processes: Incident , Problem , Change , and Asset Management Act as the operational interface with the other organisation (the shared service provider) Maintain the CMDB and configuration item lifecycle tracking Lead on cyber security risk assessments , patch … assurance , vulnerability management , and coordination with SOC/XDR providers Ensure compliance with cyber and data protection standards (e.g. Cyber Essentials) Monitor service level agreements (SLAs), escalate issues, and lead service reviews Coordinate change activity to ensure minimal business disruption Deliver customer-focused service improvement initiatives Support audits and business continuity planning Essential Skills and Experience Demonstrable experience managing More ❯

best practices in service delivery processes. Monitor performance metrics and produce regular reports for senior management. Coordinate with cross-functional teams to align technology services with business goals. Support incident, problem, and change management processes effectively. Drive the adoption of innovative solutions to enhance service delivery. Profile A successful Service Delivery Manager should have: Strong experience in service … delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes. Detailed experience working within a DevOps organisation, collaborating with Development teams, Architecture, Devops teams, and business teams. Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). A solid technical background with strong understanding of IT … service management processes (incident, problem, change management), especially in cloud and hybrid environments. Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements. Familiarity with Azure stack, cloud platforms, and infrastructure, with practical experience in managing Azure services and automation. Hands-on experience with Azure Automation, PowerShell, or similar tools for More ❯

Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st … Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change More ❯

and peripherals with Engineering. Maintains local and network credentials and provisions access to vulnerability scanning systems. Responsible for integration of Vulnerability assessment tooling with other security and IT systems management tools (i.e. Splunk, ServiceNow) Responsible for developing and maintaining standard processes and operating procedures, creating technical architecture diagrams and system build documentation. Responsible for operating the scanning tools and … maintaining coverage along with supporting the vulnerability management and remediation teams in understating how to remediate vulnerabilities (i.e. laptops, VMs, wireless devices) Works with vulnerability management team to build asset repositories and asset scan policies Work closely with customer delivery managers to prioritize daily tasks and participate in technical meetings with customers' technical specialists. Provide Tier 2/… support for incidents relating to security tools/solutions. Continuously improve customers' security deployments and integrate new technologies and services. Technical Skills & Competencies 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues 2+ years of experience with performing systems administration in Windows, Linux, VMware environments More ❯

and proven approaches - all around the world. Job Summary: The Senior EH&S role is a key and influencing role within the NTT DATA Business Solutions (NDBS) Supply Chain Management practice. The successful candidate will be part of a wider team responsible for the design and implementation of SAP solutions to our customer base and to meet our customer … to grow our business by being alert to the customer opportunities that present themselves. Have strength and depth in delivery and configuration expertise in the following EH&S Areas: Incident management Health and safety management Environment management Compliance management Worker safety Specific areas of knowledge should include the following Dangerous Goods Substance Volume Tracking Regulatory … Content – inc. externally provided Regulatory Content Safety Data Sheets WII Generation Server EHS Label Management Have experience of at least one core SAP module e.g. materials management, production planning, etc. Required Skills/Abilities: Is able to communicate, influence, convince and inspire effectively by own personality and act as a trusted role model and advisor within the SAP More ❯

and compute power. Responsibilities Manage enterprise Azure critical national infrastructure in a large-scale environment Provide support and troubleshooting for Azure services including Compute, Storage, Networking, etc. Utilize Azure Management tools such as Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in … cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain operational and process documentation Contribute to security and compliance standards (GDPR, ISO, SOC, etc.) Qualifications 5+ years of IT and Azure/… platform services and troubleshooting skills Scripting skills in PowerShell Ideal Skills Ability to work under deadlines and manage multiple priorities Excellent fault analysis and problem-solving skills Experience with incident management and process improvement Effective communication and documentation skills More ❯

teams, including all aspects of data processing design, development, acquisition, testing, conversion, and production support. Promote technology sharing and clear operating environments to achieve greater cost efficiency Provide senior management with an overall comfort level and technological positioning of the company relative to the mission and industry Lead and develop an effective global team through communication, performance management … North America, LATAM, the Middle East, Asia Pacific, and Europe) as required Understanding of cloud computing concepts and their impact on service and change delivery Experience with service level management, incident management, and change management Experience with IT automation tools, DevSecOps practices, and technologies UK Technology CIO, Commercial Banking, IT estate, Tech asset, McGregor Boyall is More ❯

teams, including all aspects of data processing design, development, acquisition, testing, conversion, and production support. Promote technology sharing and clear operating environments to achieve greater cost efficiency Provide senior management with an overall comfort level and technological positioning of the company relative to the mission and industry Lead and develop an effective global team through communication, performance management … North America, LATAM, the Middle East, Asia Pacific, and Europe) as required Understanding of cloud computing concepts and their impact on service and change delivery Experience with service level management, incident management, and change management Experience with IT automation tools, DevSecOps practices, and technologies UK Technology CIO, Commercial Banking, IT estate, Tech asset, McGregor Boyall is More ❯

DISA sits within the Digital Infrastructure team, part of the Service Delivery department. The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as Digital Support, Incident Management and Projects teams within the Technical Operations division. JCDecaux UK is a challenging and … working practices are continually strived for, and the role of DISA is crucial to both the division and wider company's success. What you'll be doing Capabilities Issue Management & Support Improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS) Prepare incident reports collecting, analysing and summarizing information Implement router … for scheduling digital campaigns and one off exceptional or unusual dynamic campaigns Highlight and escalate concerns regarding physical/network security concerns to DITL for review and appraisal Stakeholder Management Communicates with project stakeholders at all levels Forges and strengthens relationships with the business Communication of issues and risks in projects to the DSSTL, HDS and SBA-DIG Excellent More ❯

and network related issues. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. Incident Management Log, track and manage incidents, service requests and alerts using a ticketing system. Prioritise and escalate more complex issues promptly and when necessary. Ensure timely resolution of … updates and backups to ensure service continuity. Support starter and leaver processes. Ensure procedures and best practices are adhered to and kept up to date. Person Specification: Experienced with incident management and problem management. Expertise of Windows 10/11, iOS and Microsoft 365. Experience of Intune build deployments and Autopilot enrolment. Proficiency with Active Directory, Azure Active … as Microsoft and CompTIA. ITIL v3/v4 Foundation Certification, and/or working a structured ITIL environment. Experience working in a structured ISO27001 environment with awareness of security incident processes and CIS benchmarks. Experience with a Service Desk ticketing systems, specifically Freshworks. Join Us at Steamship Mutual Become part of our collaborative, supportive, and friendly working environment, where More ❯

world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They … Services team are operating within defined KPI and SLA targets. You will; Provide customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support … issue/request, along with troubleshooting steps taken prior to escalating Provide first point of contact for any escalation for users throughout the business and external clients Effective Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems More ❯

# Site Reliability EngineerRemote - APAC/EngineeringThe Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media … varied user base hailing from every continent - even Antarctica. Our MissionTyk is on a mission to connect every system in the world. We've started by building an API Management platform. Total flexibility, default remote, radical responsibility If this sounds like an environment that you believe could work for you then read on to find out more. The role … to improve, as we will look to you for new ideas, solutions and metrics on how we can improve the platform. You will also be our first line of incident management to our clients and will help define our response going forward. This is a great opportunity to become an integral part of Tyk as we continue on More ❯

a natural problem-solver and thrive in a fast-paced environment? If so, we have an exciting opportunity for you! We are on the lookout for a dynamic Technical Incident Manager to join our vibrant team in Birchwood, Warrington. Why You'll Love Working Here: Convenient Location: Just an short walk from Birchwood train station - easy commute, more time … shares your enthusiasm for vehicles, technology and excellence. Career Growth: Our client believes in nurturing talent - your professional development is a priority! What You'll Do: As a Technical Incident Manager, you will play a pivotal role in ensuring our systems run smoothly and efficiently. Your responsibilities will include: Leading incident management processes, ensuring rapid resolution of … technical issues. Collaborating with IT teams to troubleshoot and restore services effectively. analysing incident trends to identify opportunities for improvement and proactive measures. Communicating with stakeholders during incidents to provide updates and manage expectations. Developing and maintaining documentation related to incidents and resolutions. What We're Looking For: Proven experience in incident management within a technical environment More ❯

The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures. Job Responsibilities Responsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff Identify, solve and prevent the reoccurrence of technical problems affecting the Windows desktop OS … for the administration of the following end user support functions: Physical and virtual desktop environments (Citrix preferred) Telephone systems (RingCentral preferred) Remote desktop access Mobile end points (IOS environment) Incident management/Understanding of SLAs IT Equipment moves and setups within the business (Desk moves, office setups and decommissions) Windows 10/11 Active Directory (Basic knowledge & Awareness … travel will be required) Desired Skills/Experience Strong ability to make decisions on routine work and interpret and enforce established corporate guidelines, policies, and procedures Excellent organizational, time management, and prioritization skills Excellent analytical and problem-solving skills. Ability to perform advanced troubleshooting and in-depth research, and develop solutions to complex problem Excellent interpersonal and communication skills More ❯

Senior Software Engineer (C#, SQL) Incident Support Team Up to £70,000 + Generous On-Call Allowance Remote-First | UK-Based | Full-Time | Permanent Are you a hands-on software engineer with a knack for solving complex problems and a passion for system reliability? Were looking for a Senior Software Engineer (Incident Support) to join a collaborative, forward … thinking engineering team that powers critical technology in the utilities space. Youll play a vital role in incident management, using your technical skills to resolve, prevent, and learn from system issueswhile also contributing clean, high-quality code as part of a modern Agile squad. What Youll Be Doing Contribute to the design, development, and refinement of features and … the on-call rota right away. Youll be given time to settle in, learn the systems, and contribute meaningfully before taking on out-of-hours responsibilities. Realistic expectations: The incident volume in this area is low, and when on-call does begin, its shared fairly across a team of experienced engineers. On-Call Allowance (Once Live) £200 monthly retainer More ❯

a hybrid working arrangement with one day per week in our Milton Keynes office. Key Responsibilities: Define, create, and maintain operational resilience framework and group-wide documentation (e.g. Crisis Management Plan, operational resilience strategy etc). Lead the communication, training, and embedding of resilience practices across the Group, through coaching and guidance Plan and facilitate on the design, build … take through governance, ensuring this provides confidence in the Group’s ability to detect, respond to and recover from severe/plausible operational disruptive events. Support crisis and major incident management through triaging, prioritising, and the end-to-end management of incidents. Develop and report on performance metrics to measure resilience maturity, effectiveness and improvement activities. Drive … continuous improvement to process, tools and capabilities based on industry best practices, lessons learned, and feedback from incident stakeholders. Support cross-skilling initiatives to build capability across Operational Resilience, Cyber Response and Technology Major Incident Management (MIM Collaborate with internal stakeholders to ensure alignment with risk, compliance, and business continuity requirements. Maintain awareness of emerging threats and More ❯

and compliance with industry standards. This position is ideal for someone who thrives in a collaborative environment and is passionate about optimising cloud infrastructure and automation processes. Requirements Infrastructure Management: Design, implement, and manage infrastructure using Terraform for scalable and secure provisioning. Compliance & Security: Ensure platform provisioning aligns with ISO and SOC compliance standards while collaborating with the InfoSec … manage containerised applications using Docker and other orchestration tools. Observability & Monitoring: Provision and maintain observability platforms such as DataDog, Splunk, or New Relic to gain monitoring and performance insights. Incident Management: Establish and oversee monitoring and incident management processes to ensure system reliability. Site Reliability Engineering (SRE): Perform SRE duties to ensure system availability, performance, and More ❯

of Operations Analysts Build strong relationships across the business and invest in training and upskilling your team to ensure continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across … IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, root cause analysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am-7pm/4 off/4 nights on … Thrive in This Role If You Have: Proven Leadership: Demonstrated experience leading technical teams in a 24/7 support environment, with a focus on coaching, mentoring, and performance management Strategic Thinking: A results-driven mindset with the ability to set ambitious goals, prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries More ❯

Trust users and stakeholders as directed. Primary focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective first line Incident management and request fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other … Judgemental Skills *Accurately Logging customer IT enquiries and keeping them informed on Ticket status and progress throughout lifecycle, including chase updates, reassignments, Resolution & Closure verification. *Provide first & second line incident management and Request resolution, via both the helpdesk telephone service and the online Self Service Portal: oLogging and classifying accurately all relevant information concerning incidents oAnalysing information obtained … if possible oEscalating unresolved incidents to second- or third-line support with full information oMonitoring, chasing and escalating outstanding third-party incidents Planning and Organising Skills *Day to day management and monitoring of ITBM Service Centre stack/support queue within agreed Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/or More ❯

required for this role Saturday and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements … their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through … coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve More ❯

Desk staff along with senior-level system administrators. The role is approximately 50% Hands on Technical and 50% Managing/Project Managing and likely to grow more to the Management side over time. Previous Financial/Banking experience in a Low Latency environment would he highly beneficial but not essential. Responsibilities and Duties The successful candidate will manage both … development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the company’s PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance … degradation. Ensure compliance of company procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯