51 to 75 of 262 Incident Management Jobs in England

to this role. About You Science Degree Level 3 HACCP or equivalent Extensive technical experience in Retail, Manufacturing, Food Service or Quality Assurance Currently holding a Technical/Quality Management Position Experience of managing a Technical/Quality team Experience of meeting customers needs through innovation Demonstrating the ability to respond to market change with strong commercial and customer … awareness New product development experience Product safety and crisis and incident management Effective supplier management including management through KPIs and technical review process Used to driving business change at pace in current and/or previous roles Confident communicator: written and verbal Team player with the ability to build strong mutually beneficial relationships Cross - functional working More ❯

deployment project * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. * Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software * Maintain Active Directory including management … networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. * Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) * Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured * Possess excellent communication skills with the ability to explain technical concepts to non-technical users * Possess More ❯

through regular reviews, mentoring and structured development plans * Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management … frameworks (Intermediate certification or higher preferred) * Experienced ServiceNow Administrator or Product Owner * Inspirational people leader with a proven ability to motivate, develop and manage teams * Excellent communication and stakeholder management skills * Strong analytical and organisational abilities, with a proactive approach to problem-solving More ❯

We are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours per week. The role offers hybrid … and resolve issues and requests. Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of … administration of applications Working in a technical environment with a Service Desk and associated tools Desirable Delivering continual service improvements Working within an environment that applies the ITIL Service Management framework Working knowledge of the NHS Other Requirements Essential Willing to travel Ability to work as part of a team as well as alone Willing to undertake personal development More ❯

Degree, Post Graduate Diploma, Professional Degree in Engineering or equivalent in ICT. • Strong technical knowledge of the relevant products or services being offered by the company which includes Visitor Management System, Facilities Booking System, Time Attendance Management System, Incident Management, Guard Tour System etc. • Familiar with physical security industry in relation to Access Control System, Digital More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

in-life platforms and services reacting to any events as required liaising with the customer where required.Investigating incidents and taking necessary actions to resolve and attending technical and Service management bridge calls as required.Complete fault tickets accurately and with the required detail to produce a summary report.Create Incident Schedules and liaise with Resource Management to obtain the … correct skills to undertake the tasks.Ensure the Escalation/Notification profile is followed in accordance with local Escalation/Notification processes to meet the agreed SLA.Inform the Incident Manager of all Major Incidents.Liaise with Asset Management to identified Equipment/Spares needed to resolve an Incident.Liaise with Change Management to agree changes needed to resolve an Incident. … values, when dealing with customers and colleagues.The role holder will be expected to develop skills which align to the core business needs.Participate in the drafting of quality technical and incident reports as well as recommendations to the Management Team.Undergo additional training to match operational requirements and equipment.The role holder will be expected to cover their teams’ duties during More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … to prioritise and work independently within a diverse team environment. Should have sound knowledge of service resilience, DR exercise, Backup and restore etc Understanding of key OKR’s of Incident & alert Reduction within department and proactivity working on achieving those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate More ❯

security of Digital infrastructure by proactively analysing security threats/challenges/risks to the environment, including conducting penetration testing and compliance reviews monitoring of Information Security and information management to ensure compliance including reviewing and monitoring system and network logs for malicious activity or unacceptable use. Typical Skills: . Technical Knowledge within anti-virus, networking, vulnerability management … matters and operating in an ITIL based environment. . Strong problem solving ability, with flexibility to think creatively and adapt to and implement rapidly changing systems and services. . Incident management experience and an ability to quickly tailor responses to deal with fast-moving situations. Essential: . Strong hands-on experience in Security Operations, Incident Response, and … Center/Microsoft Defender for Cloud . Familiarity with enterprise operating systems including Windows and Linux, across on-premises, AWS, and Azure. . Experience with ITIL-aligned processes including Incident, Problem, and Change Management. . Proficient in using ServiceNow or similar ITSM platforms. . Able to communicate technical risk and response details effectively to both technical and non-technical More ❯

Remote based The Role We are seeking a highly skilled DevOps/Infrastructure Engineer for a scaling SaaS firm within the Resource Management space. You will play a pivotal role in designing, automating, and managing secure, scalable, and resilient cloud infrastructure on Microsoft Azure , while ensuring round-the-clock service continuity and alignment with ISO 27001 requirements. This is … execution . Solid understanding of information security , including ISO 27001 frameworks and Networking. Familiarity with monitoring, logging, and alerting tools for 24/7 operations. Excellent problem-solving and incident management skills. Ability to thrive in a scaling SaaS environment, balancing stability and innovation. Desirable Previous experience in SaaS or high-growth technology companies. Knowledge of containerisation (e.g. … Bash). Seniority Level Mid-Senior level Industry Software Development IT Services and IT Consulting Business Consulting and Services Employment Type Full-time Job Functions Information Technology Skills Networking Management Resource Management Cloud Infrastructure Business Continuity Planning Problem Solving Software as a Service (SaaS) Infrastructure Terraform More ❯

They also help with setting up new equipment, fixing technical problems, and keeping everything secure. Their services include: Technical Support: Helping staff with any tech issues they have. Network Management: Ensuring the internet and internal networks are running smoothly. Software Management: Installing and updating software used by the business. Hardware Management: Setting up and maintaining computers, printers … and other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range of technical and operational IT skills Work closely with experienced professionals More ❯

users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected Respond to requests from More ❯

users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected Respond to requests from More ❯

required Actively monitor the system infrastructure to manage business systems and security risks Actively works with automating the IT infrastructure delivery Work with the following Key Processes: o Event Management; monitoring , measuring against SLA, triggering and reporting o Incident Management; log all incidents and resolve as quickly as possible o Change Management; process approved changes from … Build into Run o Request Management; manage all requests to resolution or escalation o Asset & Configuration Management; manage resources and configurations required to deliver services to agreed SLA What Youll Bring To help us make a difference, youll bring your passion and expertise/talent for what you do along with the following skills, experience, qualifications and attributes More ❯

a number of 3rd Line Infrastructure Engineers to join their team in Corsham. As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. Please note you will need to be eligible to attain security clearance once you have started in … the position which the company will provide. The Role As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The Responsibilities * Call and incident Management * Respond to service calls and resolve incidents to ensure SLA targets are achieved … Monitor call queue and follow up with specialist support teams for resolution * Utilise the relevant ITSM tool suite to monitor progress of all incidents * Ensure accurate completion of all incident records and associated paperwork * Monitor and update the call management system as required * Assist with SLA reporting The Requirements * Experience managing, maintaining, configuring and troubleshooting large scale hybrid More ❯

and remediation plans. Execution and delivery Lead disciplined engineering execution across distributed in-house and outsourced teams. Champion 24/7/365 platform operations with SLAs, capacity planning, incident response and post-mortems Implement structured software release governance, migration frameworks, and robust QA practices. Drive predictable delivery (quarterly planning, dependency/risk management, quality gates). Establish … and enforce best-in-class DevOps, trunk-based, CI/CD, and monitoring standards. Sponsor the adoption of secure SDLC, threat modelling, vulnerability management, identity/authorisation, privacy by design; ISO27001/9001, security posture and customer due diligence. Cross-functional leadership Partner closely with Product leaders to ensure product discovery, prioritisation, and delivery processes are respected and aligned. … engineering talent to build a high-performance organisation. Who you are as a leader Builder’s mindset & hands‐on pragmatism: comfortable diving into design reviews, deployment decisions, or an incident bridge. Low‐ego, high‐trust collaborator with the CPO/Product leaders; co‐authors a single message to the org; avoids “two captains” anti‐pattern. High EQ: able to More ❯

and remediation plans. Execution and delivery Lead disciplined engineering execution across distributed in-house and outsourced teams. Champion 24/7/365 platform operations with SLAs, capacity planning, incident response and post-mortems Implement structured software release governance, migration frameworks, and robust QA practices. Drive predictable delivery (quarterly planning, dependency/risk management, quality gates). Establish … and enforce best-in-class DevOps, trunk-based, CI/CD, and monitoring standards. Sponsor the adoption of secure SDLC, threat modelling, vulnerability management, identity/authorisation, privacy by design; ISO27001/9001, security posture and customer due diligence. Cross-functional leadership Partner closely with Product leaders to ensure product discovery, prioritisation, and delivery processes are respected and aligned. … engineering talent to build a high-performance organisation. Who you are as a leader Builder’s mindset & hands‐on pragmatism: comfortable diving into design reviews, deployment decisions, or an incident bridge. Low‐ego, high‐trust collaborator with the CPO/Product leaders; co‐authors a single message to the org; avoids “two captains” anti‐pattern. High EQ: able to More ❯

solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security … GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related More ❯

solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security … GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related More ❯

solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security … GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related More ❯

users via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to … service level agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process using Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users … and empathizing with their concerns. Keep end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and support for various applications and technologies. Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to the knowledge base and ensure it is kept updated to facilitate efficient problem More ❯