51 to 75 of 300 Incident Management Jobs in England

clients on an initial 6-month contract. The successful candidate will play a key role in designing, developing and enhancing IT Service Management (ITSM) capabilities on the ServiceNow platform. Working as part of an Agile delivery team, you will collaborate with architects, business analysts and platform administrators to deliver … user experience. Key Responsibilities Design, develop and configure ServiceNow ITSM solutions aligned with business and IT requirements. Develop and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge and Service Catalogue. Configure workflows using Flow Designer and traditional workflow capabilities. Build and maintain Catalog Items, Record Producers, Order ...

## Production Management - Business Control Centre Global Lead - DirectorApplyremote type: Hybridlocations: London United Kingdom: Belfast United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: 25925327Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills … Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth ...

operational metrics Driving continuous service improvement initiatives with partners and internal teams Leading service reviews and maintaining robust operational reporting Governing change, release, and incident management processes to minimise disruption Conducting root cause analysis and implementing preventative improvements Overseeing AWS infrastructure operations across compute, storage, networking, and security … cloud operations or managed services environments Strong knowledge of AWS services (e.g. EC2, S3, RDS, VPC, IAM, CloudWatch) Experience working with ITIL-based service management (incident, problem, change) A track record of managing vendors and strategic technology partners Strong stakeholder management and communication skills Ability to lead ...

helping keep everything running smoothly behind the scenes while we deliver for our customers. You’ll get hands-on with AWS, working across monitoring, incident response, automation, and CI/CD — all the good stuff that keeps modern platforms fast, reliable, and scalable. This isn’t a role where … support across multiple applications. Monitor system health, including application environments, scheduled jobs, integrations, and message queues, and contribute to logging and alerting standards. Support incident management activities, including triage, troubleshooting, escalation, root cause analysis (RCA), and continuous improvement based on incident trends. Assist with routine maintenance tasks ...

prem infrastructure estate spanning multiple interconnected sites, taking responsibility for everything from BGP operations, peering, RIPE resources, routing policy, and network resilience through to incident management, governance, documentation standards, and team development . Rather than stepping into a purely managerial position, this role offers the chance to remain … leadership role Strong background in carrier-grade or ISP-level networking environments Advanced hands-on experience with BGP operations, traffic engineering, redundancy, and live incident recovery Strong knowledge of MikroTik RouterOS and Juniper Junos Experience managing RIPE resources, IP allocations, and routing policies Proven line management experience, including ...

move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer/Service Desk Analyst include: Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat Escalation Handling: Take ownership of complex issues … Configure devices, user accounts and access permissions for new starters Vendor Liaison: Work with third-party suppliers to resolve application and system issues SLA Management: Manage priority tickets and ensure delivery within agreed service levels Documentation: Maintain accurate records, updates and technical documentation VIP Support: Deliver high-quality support ...

managed AI/ML platforms) and CI/CD pipelines for accelerated delivery. Implement robust MLOps practices to streamline model deployment, monitoring, and lifecycle management in cloud environments, including data versioning, feature store integration, and data pipeline management. Business Partnership & Solution Architecture: Collaborate closely with business and engineering teams … maintenance of AI‐powered applications. Technology & Innovation Leadership: Stay abreast of the latest advancements in application development, system integration, AI/ML technologies, data management platforms, and operational best practices, continuously evaluating and recommending new tools, techniques, and architectural patterns to drive innovation in AI application delivery. Qualifications Bachelor ...

Care/Operations CEOs/COOs Consultative Sales Run high-quality discovery conversations to understand: CQC compliance risk Governance and audit challenges Policy management, incident management, and assurance gaps Position Cloda as a strategic compliance and risk-reduction solution, not just a software product Deliver professional, tailored … personal credibility and trusted-advisor status within the care sector Provide feedback to marketing and product teams on market needs and objections HCI Quality Management System Ensure continued development and implementation of the HCI Quality Management System and Information Security Management System, and its compliance with applicable ...

transition to a new managed service provider (MSP). This is a hands-on role focused on day-to-day IT operations, major incident management, and cross-supplier coordination, ensuring service continuity throughout the transition. Key Responsibilities Provide oversight of BAU IT operations across Incident, Major Incident … across Service Desk, suppliers, and technical teams to maintain service stability Support MSP transition activities, including cutover planning and early life support Drive Problem Management and PIR actions to reduce recurring issues Produce and review operational MI (incident trends, backlog, MTTR, change success) Maintain runbooks, knowledge articles ...

activities and contribute to the ongoing development of its security posture. The successful candidate will play a broad role across information security, including risk management, incident response, compliance, security awareness and client assurance activities. This position offers genuine variety and the opportunity to influence security practices across … wider organisation. Key Responsibilities Support and maintain the organisation's Information Security Management System (ISMS). Identify, assess and mitigate information security risks across the business. Investigate and respond to security incidents, working with internal teams and external security partners. Support compliance activities, audits and security certifications including ...

Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet’s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across … technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet’s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well ...

Systems Support Advisor, you will play a pivotal role in delivering high quality support across a range of critical systems, including Warehouse Management, Transport Management, and Automation Management platforms, all hosted within an AWS environment. You will join a highperforming, collaborative team where your contributions directly enhance … ensure continuity of service and support when needed. How you create impact Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc) Raising/ ...

Service Desk Technician is responsible for delivering first-line IT support for all IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment/… Delivers support services in accordance with internal service level expectations and ensure that customer expectations are set and consistently met or exceeded Provides proactive incident management across all global queues for regional tickets Maintains high 1st time fix resolution rates on all relevant service desk tickets Escalates problems ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

leading the design and improvement of cloud-based systems, translating complex technical challenges into scalable, reliable solutions? Do you have experience driving system reliability, incident management and continuous improvement in AWS or similar environments? Location [Remote] About the team A&G, STMJ Technology is a global team that … teams, you will contribute to system design, automation and infrastructure as code, helping to build efficient and well-managed cloud environments. You will support incident response and recovery, while also improving monitoring, alerting and operational practices across the platform. You will combine technical expertise with a practical, problem-solving ...

analysis and implement permanent solutions. Monitor platform performance and proactively resolve issues. Support integrations and data exchange processes. Service Delivery Support structured approaches to: Incident Management Change Management Release Management Prioritise support and development activities. Ensure robust testing, documentation and deployment processes. Balance system stability with … ongoing business enhancements. Vendor & Stakeholder Management Act as the technical specialist within the ERP team. Work closely with the ERP Manager to prioritise initiatives. Coordinate third-party support partners and consultants. Monitor delivery quality, service levels and technical standards. Act as the technical liaison between business users and external ...

analysis and implement permanent solutions. Monitor platform performance and proactively resolve issues. Support integrations and data exchange processes. Service Delivery Support structured approaches to: Incident Management Change Management Release Management Prioritise support and development activities. Ensure robust testing, documentation and deployment processes. Balance system stability with … ongoing business enhancements. Vendor & Stakeholder Management Act as the technical specialist within the ERP team. Work closely with the ERP Manager to prioritise initiatives. Coordinate third-party support partners and consultants. Monitor delivery quality, service levels and technical standards. Act as the technical liaison between business users and external ...

organisation supporting critical cloud-hosted customer platforms. This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services. Key responsibilities: Day-to-day AWS platform support Incident management and service restoration Root cause analysis AWS infrastructure maintenance Patching and upgrades Certificate renewals Capacity management Backup operations Monitoring and alerting improvements Operational documentation and runbooks Release/change execution IAM governance Security compliance Service ownership On-call support participation Technical environment: AWS (EC2, S3, RDS, EKS, ElastiCache ...

governance, processes, policies and agreed service level agreements. Accountabilities- • Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements• Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- • Customer Service Experience• Proven experience of working with Microsoft applications (O365)• Proven Experience of Incident Management Systems (ServiceNow)• First Line level IT support experience preferably within a remote support position• Knowledge of the operational and support aspects of computer ...

governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- * Customer Service Experience * Proven experience of working with Microsoft applications (O365) * Proven Experience of Incident Management Systems (ServiceNow) * First Line level IT support experience preferably within a remote support position * Knowledge of the operational and support aspects of computer ...

governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- * Customer Service Experience * Proven experience of working with Microsoft applications (O365) * Proven Experience of Incident Management Systems (ServiceNow) * First Line level IT support experience preferably within a remote support position * Knowledge of the operational and support aspects of computer ...

dealt with appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident OLA and SLA's are met * Work in collaboration with other departments within the business * Major Incident management Required Skills: * Experience … verbal, written and listening) including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation of knowledge base documentation Infrastructure Operations Analyst In accordance with the Employment Agencies ...

experienced and driven Technical Product & Platform Manager to lead the development and evolution of our Pathway platform. Working at the intersection of technology, product management, and logistics, you will play a key role in shaping the platform's future direction, managing software delivery, and ensuring that technical solutions align … ensure regular product reviews, testing, and quality assurance Drive continuous improvement of the platform to support growth and customer requirements Software Delivery & Development Management Manage the full software development lifecycle, leading UK and offshore teams to deliver high-quality outcomes Ensure strong engineering standards, minimising technical debt and optimising ...

Major Incident Manager (VP Level) - Contract Location: London (3 days onsite per week) Duration: 6-month rolling contract Day rate: £450 - £500 PAYE We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This … senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority. In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...