51 to 75 of 549 Incident Management Jobs in England

continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leading key vendor and partner relationships to deliver strong operational outcomes and a consistently positive colleague experience.What … doing:Service Delivery LeadershipLead the end-to-end delivery of core services, inc. overseeing the Service Desk and owning Service Management to ensure stable, secure and reliable services for colleagues across WPP.Own operational service performance, with clear accountability for service quality, availability, responsiveness, resilience and continual improvement.Oversee service management ...

customer portal environment. Lead service design and service transition activities, ensuring operational readiness and acceptance into BAU. Establish AMS, support tiering, vendor management and product management processes. Define release management, incident management, governance, ELS and hypercare frameworks. Coordinate knowledge transfer, stakeholder engagement and transition planning … experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills ...

multi-cloud infrastructure platforms and driving Cloud adoption across MUFGThe role holder will lead a team of 8 direct reports and establish a product management style cloud operating model to enable modernisation of ways of working and a shift to reuseable, standardised infrastructure servicesThe role holder will work extensively … cost of cloud technologies and associated budget, licensing and vendor relationships to ensure cost efficiency, optimisation and Return on InvestmentOperational Excellence, Platform and Product Management and GovernanceAccountable for managing all aspects of the public cloud platform for Iaas, PaaS and Saas. This includes architectural design and guidance, liaising with ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service … service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumesManage incident escalation processes to minimise business impact and ensure timely resolution.Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans.Ensure accurate ...

data centers, this is the challenge you've been looking for.Key job responsibilitiesKey job responsibilitiesTeam Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers.Operational Excellence: Ensure operation and maintenance of mechanical … electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster.Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs in a timely ...

GoodEngland North West KnutsfordPermanent IT IT Operations Manager (Service Management & Site Reliability) – Permanent, KnutsfordHybrid – 3 days on site 2 days remoteRequired:- Proven experience managing cloud platforms in critical, always-on production environments. Demonstrable experience owning or operating services where uptime, data integrity, & regulatory compliance are critical. Azure Certification. Operations … Manager, Service Manager, or equivalent, with ownership of live services. Strong hands-on experience with ITIL service management practices, particularly Incident, Problem, Change, & Continual Improvement. Experience managing Customer Service/L1 support teams in a production environment. Working knowledge of Site Reliability Engineering (SRE) principles & operational risk management. ...

Cyber Security Consultant - Incident and Vulnerability Management, UK Up to £570 per day, dependent on experience 3-month contract (Inside IR35) Hybrid working, 1 to 2 days onsite in Preston, London or Birmingham Must hold active SC clearance ABOUT THE CLIENT Our client is a major organisation operating … They are currently transitioning towards a multi-supplier service model and require an experienced Cyber Security Consultant to provide governance and coordination across security incident and vulnerability management. THE BENEFITS Hybrid working, approximately 1 to 2 days onsite Choice of Preston, London or Birmingham locations Opportunity to support ...

WORK WITHYou’ll join Bain’s Technology Solutions Group (TSG) and work closely with teams across Global Technology Operations, Product Engineering, Service Management, Security Operations, and other technology functions around the world.You’ll lead a globally distributed Tier 2 Operations capability spanning infrastructure, digital workplace, and cloud operations. … also lead our Vulnerability and Patch Management Centre of Excellence, partnering across technology and security teams to strengthen service reliability, operational consistency, vulnerability remediation, and readiness across our global technology environment.WHERE YOU’LL FIT WITHIN THE TEAMAs IT Operations Director, you’ll lead the day-to-day operations ...

working in the Cyber Response Services (CRS) Team within our Advisory practice.Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a junior case manager on smaller cases, or part of a team (reporting to a case manager or senior case … through a range of security certifications.In this role we are looking for a person who can demonstrate an emerging strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response manger role as part of a growing team. You will ...

take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager – DSO – UK Data Incident Investigations LeadAbout EY: At EY, we are committed to building a better working world. EY is looking to strengthen its enterprise data incident handling and investigation capability to improve consistency, speed and governance in suspected data incident triage and investigation. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. The opportunity: As a senior manager ...

Cyber Response Services (CRS) Team within our Advisory practice. Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a junior case manager on smaller cases, or part of a team (reporting to a case manager or senior case manager … range of security certifications. In this role we are looking for a person who can demonstrate an emerging strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response manger role as part of a growing team. You will ...

Description: Security Incident Management Analyst (x3) Rate: £500/day Duration: 6 months initial Location: Inverness or Preston (5 days/week onsite) Clearance: Active SC Clearance Required Role Overview Join an Operational Integrator (OI) team within a multi-supplier SIAM environment to govern and coordinate security incident management. You will ensure security incidents are tracked, escalated, and reported in alignment with client policies, SLAs, and audit requirements. Key Responsibilities Incident Coordination: Monitor security incidents end-to-end, track supplier progress, and escalate high-impact, overdue, or recurring issues. Supplier Governance (SIAM): Validate supplier incident ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

They are also looking to acquire new businesses and smooth out a set of disparate systems.The IT Project Manager will take responsibility for the management of IT projects. This will include meeting project commitments, including communications with sponsors and stakeholders. The IT Project Manager will also take responsibility … agile activities, and support the teams as a coach in project delivery methodology·Help the software engineering team to implement a strong release management function·Provide day-to-day coordination and quality assurance for initiatives and tasks in the software engineering team.·Help the team coordinate the incident ...

fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.The Enterprise Operational Resilience team is seeking an Associate Director, Crisis Management & Scenario Testing, to support the execution and continuous enhancement of WTW's global crisis management and scenario testing capabilities.The successful candidate will play … critical role in maintaining operational readiness across the organisation by coordinating crisis management activities, supporting major incident response efforts, managing scenario testing programmes, and driving remediation and continuous improvement initiatives. The role will work closely with business, technology, cyber security, operational risk, business continuity and third-party management ...

invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support. Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance: Chair operational and service governance … forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management: Lead ...

exciting opportunity for an experienced IT Service Management leader to oversee and continuously improve end-to-end IT service delivery within a complex, highly regulated environment. You will lead service operations, major incident management, service transition, and tooling strategy while driving service excellence, operational performance, and outstanding … organisation. Client Details This role is within the public sector and based in London. Description Lead and develop a high-performing IT Service Management team, promoting a customer-focused culture. Own major incident management, ensuring effective resolution and stakeholder communication. Oversee day-to-day Service Desk operations ...

service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service reporting … Build strong relationships across technical teams, suppliers, and business stakeholders. Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM tools such as ServiceNow. Own Major Incident Management processes and supplier escalations. Drive ITIL service management ...

expertise to help organisations move from AI ambition to responsible, scalable execution.You’ll work on complex, high-impact challenges spanning AI assurance, governance, risk management and lifecycle management, helping organisations build trust in AI while unlocking its potential.What you’ll be doingDefine and deliver AI assurance: Design, implement … operational, ethical, legal, regulatory and societal risks, particularly in high-risk or regulated environments.Embed risk throughout the AI lifecycle: Integrate first-line AI risk management and assurance from use-case selection and design through development, testing, deployment, monitoring, change management and retirement.Build trusted AI solutions: Partner with product ...

help organisations move from AI ambition to responsible, scalable execution. You'll work on complex, high-impact challenges spanning AI assurance, governance, risk management and lifecycle management , helping organisations build trust in AI while unlocking its potential. What you'll be doing Define and deliver AI assurance: Design … ethical, legal, regulatory and societal risks, particularly in high-risk or regulated environments. Embed risk throughout the AI lifecycle: Integrate first-line AI risk management and assurance from use-case selection and design through development, testing, deployment, monitoring, change management and retirement. Build trusted AI solutions: Partner with ...

wider technical teams to make sure problems are understood, actioned and resolved effectively. Youll play an important part in helping us move from reactive incident handling to a more proactive approach to service improvement, using data, collaboration and clear communication to prevent issues from recurring and support long-term … passionate about driving continuous improvement, we'd love to hear from you. What youll be doing Own and manage the end-to-end Problem Management process for high-priority incidents. Review major incidents to identify where problem records, root cause investigations or preventative actions are required. Coordinate Root Cause ...

wider technical teams to make sure problems are understood, actioned and resolved effectively. Youll play an important part in helping us move from reactive incident handling to a more proactive approach to service improvement, using data, collaboration and clear communication to prevent issues from recurring and support long-term … passionate about driving continuous improvement, we'd love to hear from you. What youll be doing Own and manage the end-to-end Problem Management process for high-priority incidents. Review major incidents to identify where problem records, root cause investigations or preventative actions are required. Coordinate Root Cause ...

This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives … Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead ...

functional requirements (NFRs), service maturity expectations, and operational standards prior to go-live Designing and assuring sustainable BAU support models (including RACI, escalation paths, incident/problem/change processes, monitoring, MI, and reporting) Coordinating change management, release planning, and stakeholder communications, including CAB engagement and governance processes … Managing risks, issues, dependencies, and contingency plans, with a proactive focus on mitigating operational risk during transition and release phases Leading or supporting incident and major incident management during key releases and early life support (hypercare) Producing and presenting reporting and dashboards on transition readiness, live service ...

leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League … production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management.Working Conditions:Permanent, London - Hanbury St, Spitalfields Shift ...