526 to 550 of 663 Incident Management Jobs in England

support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows ...

customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. ...

small team and closely with the Head of Delivery and Head of Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation … expecting the right candidate to have; Prior experience in telecoms network build and maintenance. Experience in working with Jira ticketing or a similar service management tool Excellent communication and stakeholder management skills able to balance the needs of customers, contractors, and internal teams The Next Steps If this ...

your work-life balance with time back when you cover out-of-hours or are on call. Key Responsibilities for IT Application Support and Management Provide expert user support for core business and IT applications, resolving technical issues and maintaining excellent customer service for internal stakeholders. Monitor applications … eager to learn—comfortable with new technologies, systems, and processes. A genuine team player, willing to contribute ideas and support teammates. Experience with incident management and application troubleshooting is an advantage. Understanding of ITIL principles or service management frameworks is desirable, but not required. What Will Help ...

Cloud platforms. •Deploying clusters in a containerized environment. •Perform system administration, networking, scripting, and automation to ensure efficient system operations. •Effective line and shift management, people development and leadership for junior team members •Respond to real-time alerts and dashboards for compute, storage, and networking resources to detect service … impacting events. •Perform initial triage and isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Ensure thorough shift handovers documenting operational status and ongoing incidents. •Investigate and resolve incidents escalated from L1.5 ...

Director of IT Service Resilience – Senior Recovery Lead/Incident Management/Operational Excellence Circa £170,000 + Benefits Location: Birmingham or Sheffield (Hybrid) We are partnering with a leading global financial services organisation to appoint a Director-level Senior Recovery Lead and Global Head of Service Reliability. … This critical role will shape and deliver the organisation’s global recovery strategy, driving incident excellence while building long-term, enterprise-wide service resilience. You will set the vision, lead execution, and champion the cultural and engineering transformation required to achieve reliable, self-healing systems at scale. Key Requirements ...

technologies. You'll work within a skilled team while gaining strong operational experience and developing your technical capability. Key Responsibilities: Perform daily infrastructure checks, incident management, triage, and escalation Support a high-profile user community with regular customer and stakeholder interaction Work with ITSM tools to manage … full incident lifecycle Contribute to operational readiness reviews and service release support Support project activity including hardware builds and configuration Carry out hands-on Windows Server and Active Directory tasks Utilise event management and monitoring tools such as SolarWinds, SCOM, MECM/SCCM, Active Directory, SQL, vCentre ...

/7 SOC services across multiple platforms and projects. You will lead and support a small team of analysts, oversee security monitoring and incident response, and contribute to the development of security controls, processes and governance. You will work closely with senior stakeholders to produce security reporting, support compliance … technical work and mentoring others. Senior SOC Analyst essential skills Proven experience working within a SOC environment, ideally 3+ years Strong knowledge of SIEM, incident management and threat intelligence Experience with cloud security, networking and information security principles Understanding of IDAM, RBAC and joiners, movers and leavers processes ...

implementation and ongoing optimisation of platforms. This is a diverse, hands-on role, best suited to someone with proven expertise in multi-discipline risk management within a professional services environment, and who is confident working with BC/OR technology, data, and tooling. Key Responsibilities Lead business continuity … platform post-implementation - managing configuration, enhancements, user access, data quality, and roadmap. Partnering with IT and vendors on integrations (eg, CMDB, service management tools, risk registers, HR systems) and automation opportunities. Conduct and maintain policy reviews, risk assessments, and business impact analyses (BIAs) to ensure frameworks remain aligned ...

implementation and ongoing optimisation of platforms. This is a diverse, hands-on role, best suited to someone with proven expertise in multi-discipline risk management within a professional services environment, and who is confident working with BC/OR technology, data, and tooling. Key Responsibilities Lead business continuity … platform post-implementation - managing configuration, enhancements, user access, data quality, and roadmap. Partnering with IT and vendors on integrations (eg, CMDB, service management tools, risk registers, HR systems) and automation opportunities. Conduct and maintain policy reviews, risk assessments, and business impact analyses (BIAs) to ensure frameworks remain aligned ...

incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process. Coordinate incident workflows and ensure investigations are assessed and assigned accurately. Perform root cause analysis and identify trends across incidents and recurring issues. Provide analytical insights … opportunities. Maintain clear communication across teams, sharing updates and blockers as needed. Support continuous improvement efforts and test new approaches. Skills & Qualifications Experience in incident management, investigations, operations, or an analytical role in a technology or service environment. Ability to manage small to medium projects from planning through ...

incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process. Coordinate incident workflows and ensure investigations are assessed and assigned accurately. Perform root cause analysis and identify trends across incidents and recurring issues. Provide analytical insights … opportunities. Maintain clear communication across teams, sharing updates and blockers as needed. Support continuous improvement efforts and test new approaches. Skills & Qualifications Experience in incident management, investigations, operations, or an analytical role in a technology or service environment. Ability to manage small to medium projects from planning through ...

control assessments, performing control testing, risk reporting, and maintaining risk and control registers. The role involves collaborating with various teams to drive proactive risk management strategies and ensure compliance with IT controls. We’reseeking a skilled and forward-thinking IT Risk Analyst to join our Technology team. In this … resilient, secureand compliant. Key Responsibilities Develop and maintain a strong understanding of IT Risk principles, frameworksand practices, to support our culture of proactive risk management Provide guidance and practical advice to IT teams in identifying, assessing and documenting risks and controls Coordinate and support the completion of IT Risk ...

server performance, network connectivity, and application service issues, have familiarity with monitoring tools such as ConnectWise RRM, SolarWinds, PRTG, Datto, LogicMonitor or similar. With incident management experience and excellent communication skills. A starting salary of up to £35,000 plus benefits is on offer. ...

Azure cloud services and automation. Proficiency in relevant programming/scripting languages (e.g., C#, PowerShell). Support & Maintenance: • Background in L2/L3 support, incident management, and troubleshooting. • Ability to work within defined service levels and support processes. Collaboration & Communication: • Effective team player with good communication and documentation ...

Azure cloud services and automation. Proficiency in relevant programming/scripting languages (e.g., C#, PowerShell). Support & Maintenance: • Background in L2/L3 support, incident management, and troubleshooting. • Ability to work within defined service levels and support processes. Collaboration & Communication: • Effective team player with good communication and documentation ...

Azure cloud services and automation. Proficiency in relevant programming/scripting languages (e.g., C#, PowerShell). Support & Maintenance: Background in L2/L3 support, incident management, and troubleshooting. Ability to work within defined service levels and support processes. Collaboration & Communication: Effective team player with good communication and documentation ...

Hampshire) Please note: Successful applicants will be required to be Security Cleared prior to appointment due to the nature of the project. Duties& Responsibilities: Management of small-scale team of Analysts to deliver SOC services across multiple projects and/or platforms Monitoring of Systems for Security Alerts, Intrusions … controls in line with a constantly growing technical environment Contribute into developing an RBAC model in line with an existing IDAM (Identity and Access Management) service Generate recurring service and security reports for key stakeholders Providing security awareness training to users, stakeholders and visitors including onboarding briefs, security awareness ...

Hampshire) Please note: Successful applicants will be required to be Security Cleared prior to appointment due to the nature of the project. Duties& Responsibilities: Management of small-scale team of Analysts to deliver SOC services across multiple projects and/or platforms Monitoring of Systems for Security Alerts, Intrusions … controls in line with a constantly growing technical environment Contribute into developing an RBAC model in line with an existing IDAM (Identity and Access Management) service Generate recurring service and security reports for key stakeholders Providing security awareness training to users, stakeholders and visitors including onboarding briefs, security awareness ...

Hampshire) Please note: Successful applicants will be required to be Security Cleared prior to appointment due to the nature of the project. Duties&Responsibilities: Management of small-scale team of Analysts to deliver SOC services across multiple projects and/or platforms Monitoring of Systems for Security Alerts, Intrusions … controls in line with a constantly growing technical environment Contribute into developing an RBAC model in line with an existing IDAM (Identity and Access Management) service Generate recurring service and security reports for key stakeholders Providing security awareness training to users, stakeholders and visitors including onboarding briefs, security awareness ...

resolution of user issues. Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools. Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth. Escalation & Issue Resolution: Serve as the primary escalation … procedures, documentation and internal knowledge bases. Performance Metrics: Define and monitor KPIs and SLAs to ensure accountability and transparency in service delivery. Vendor & Asset Management: Support management of European IT assets and mobile vendors; oversee audits, inventory and equipment lifecycle. Compliance & Security: Ensure helpdesk operations align with data ...

resolution of user issues. Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools. Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth. Escalation & Issue Resolution: Serve as the primary escalation … procedures, documentation and internal knowledge bases. Performance Metrics: Define and monitor KPIs and SLAs to ensure accountability and transparency in service delivery. Vendor & Asset Management: Support management of European IT assets and mobile vendors; oversee audits, inventory and equipment lifecycle. Compliance & Security: Ensure helpdesk operations align with data ...

resolution of user issues. Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools. Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth. Escalation & Issue Resolution: Serve as the primary escalation … procedures, documentation and internal knowledge bases. Performance Metrics: Define and monitor KPIs and SLAs to ensure accountability and transparency in service delivery. Vendor & Asset Management: Support management of European IT assets and mobile vendors; oversee audits, inventory and equipment lifecycle. Compliance & Security: Ensure helpdesk operations align with data ...

join their Platforms & Operations function. The role focuses on managing IT integration platforms, ensuring their delivery, maintenance, and availability while overseeing development and management services from suppliers. Responsibilities include providing technical leadership, defining integration strategy and architecture, and maintaining standards for API development and data movement. The position also … improvement of integration services and middleware platforms, ensuring performance, security, and availability. Key skills and responsibilities, Experience leading integration platform delivery and lifecycle management in complex IT environments. Skilled in designing and overseeing technical integration solutions across enterprise systems using APIs, messaging systems, or data pipelines. Effective collaboration with ...

highly skilled technical team, take ownership of critical issues, and contribute to delivering a first-class service experience. What You’ll Do Customer & Incident Management Take full ownership of technical issues, ensuring they’re triaged, resolved, and communicated effectively. Deliver timely, high-quality support that meets or exceeds … service expectations. Champion best practices in incident/ticket handling and customer communication. Network Engineering & Architecture Serve as a subject matter expert across one or more networking domains. Maintain deep knowledge of multi-vendor environments (e.g., Cisco, Fortinet, Juniper). Analyse, troubleshoot, and optimise network infrastructure across physical, virtual ...