Manager, Customer Success, EMEA
- Location
- Greater London, England, United Kingdom
number is the team's number. Our EMEA CSMs carry the renewal and expansion number. This is quota-carrying renewals and installed-base account management, not generic customer success: CSMs own retention and expansion across their books and are measured on gross revenue retention and gross expansion ARR. Each … team grows, develop the CSMs you already have, and keep them: team retention and ramp time are part of how you're measured. Performance Management: Identify gaps quickly and act on them through coaching plans, process changes, and clear expectations. Recognize and grow your top performers. Operational Rigor ...