326 to 350 of 390 Problem Management Jobs in England

contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the callers problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively … call lists to ensure all calls are being dealt with effectively and according the service standards Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple ...

/OS Connect EE.Understanding of synchronous and asynchronous integration patterns.Experience implementing secure and resilient integrations between distributed and mainframe applications.Experience with source management and service management tools such as Endevor, Jira, and ServiceNow (SNOW).Strong troubleshooting, analytical, and problem-solving skills.Excellent written and verbal communication abilities.Desired QualificationsExperience … such as TWS (Tivoli Workload Scheduler).Experience working in Agile delivery environments.Banking or Financial Services industry experience.Exposure to enterprise architecture, integration governance, and API management platforms.Mainframe modernization and cloud integration experience would be advantageousPrimary SkillsetIBM z/OSIBM MQCICSDB2COBOLz/OS Connect Enterprise Edition (EE)REST APIsEnterprise Integration ArchitectureMainframe ...

term platform health.Mentor engineers, develop technical talent, and foster a culture of accountability, continuous learning, and improvement.Support production stability through sound incident, change, and problem-management practices.What you will bringThe ideal candidate combines deep mainframe expertise, strategic technical leadership, and a passion for delivering business value through technology. … engineers at multiple levels.Strong knowledge of agile delivery methods and a demonstrated agile mindset.Commitment to continuous improvement and learning.Experience with incident and change management principles and best practices.Preferred qualificationsExposure to and experience with mainframe modernization practices.Knowledge of and experience with DevSecOps practices.SAFe Agile certification.Experience working across a diverse application ...

mission.Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct … including security boundaries and rulesets.Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions.Have hands on experience in troubleshooting Layer 2/3 switching and routing.Have hands on experience in configuring ...

contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis ...

contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis ...

part of the team that is responsible for installing, configuring, troubleshooting, and maintaining the Fusion Middleware stack. This includes Oracle Identity Governance, Oracle Access Management, Oracle Enterprise Manager and E-Business Suite.This role can be performed from any major Stantec office location and there is the opportunity to work … mainly remote.Your Key ResponsibilitiesInstallation, configuration and tuning of fusion middleware, WebLogic environments including upgrades of the Fusion infrastructure.Problem management [i.e., problem identification, management and resolution.Conduct migrations by transferring code across test, Quality Assurance (QA), and production environments.Configuration of Lightweight Directory Access Protocol (LDAP) and Single Sign ...

Leidos is seeking a Senior 3rd Line Engineer to provide advanced troubleshooting of incidents, drive problem management, CSI, and occasional change requests on critical IT systems. The role focuses on JUNO and related infrastructure with high user activity across varied security levels. Responsibilities include escalated support from ...

services industry and their IT systems Practical cloud native experience Experience with observability tooling and practices (structured logging, metrics, distributed tracing) and incident/problem management. Work Style/Ways of Working Strong communication skills, ownership mindset, and ability to collaborate across product, engineering, and operations. Commitment to inclusive ...

financial services industry and their IT systemsPractical cloud native experienceExperience with observability tooling and practices (structured logging, metrics, distributed tracing) and incident/problem management.Work Style/Ways of WorkingStrong communication skills, ownership mindset, and ability to collaborate across product, engineering, and operations.Commitment to inclusive teamwork and continuous improvement ...

services industry and their IT systems Practical cloud native experience Experience with observability tooling and practices (structured logging, metrics, distributed tracing) and incident/problem management. Work Style/Ways of Workin g Strong communication skills, ownership mindset, and ability to collaborate across product, engineering, and operations. Commitment ...

Veterinary Medicines Directorate seeks an IT Operations and Service Management Lead to join its IT Operations team. The role combines hands-on IT service delivery with service management responsibilities, ensuring reliable day-to-day IT services underpin VMD's regulatory and business activities. The post holder will coordinate … live service support, incident and problem management, and work with colleagues across the organisation to improve service resilience and knowledge sharing. #J-18808-Ljbffr ...

maintenance. The remit then extends to other finance applications as the estate grows. You will work alongside our NetSuite platform team. We value collaborative problem-solving, effective design, and delivering quality solutions. You will help maintain best practices, security, and business continuity, with Finance stakeholders as the focus. This … with Finance, the NetSuite platform team, and other systems teams. Person specificationQualifications · A bachelor's degree in computer science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), Business Administration, or a related subject is preferred. · Minimum of 5 years building and integrating business applications, with finance-domain exposure ...

professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating architectural direction into … standards, reusable engineering patterns, and clearly defined work packages for the data engineering team. The role requires close collaboration with data architects, security, service management, internal stakeholders and delivery teams to ensure our enterprise data team provides stable, supportable, scalable solutions that align to business priorities. The successful candidate ...

understanding client needs and exceeding expectations. Specification Proven experience in a customer service or support role Exceptional communication skills, both verbal and written. Strong problem-solving abilities with a proactive and inquisitive mindset. Familiarity with incident and problem management processes. Opportunities for professional development and career advancement ...

deliver technical projects Maintain high standards of documentation and operational procedures Essential Skills & Experience Strong hands-on experience administering FortiGate firewalls Security policy management, VPNs, remote access and firewall troubleshooting Enterprise-scale LAN/WAN support and administration Data centre networking experience Routing and switching expertise Strong knowledge …/IP VLANs DHCP DNS NTP OSPF BGP Network monitoring, diagnostics and performance optimisation Incident investigation and problem management High availability and resilient network architectures Network segmentation and security zoning Disaster recovery and business continuity networking Load balancing and failover technologies Desirable Certifications Fortinet FCP/NSE CCNP ...

deliver technical projects Maintain high standards of documentation and operational procedures Essential Skills & Experience Strong hands-on experience administering FortiGate firewalls Security policy management, VPNs, remote access and firewall troubleshooting Enterprise-scale LAN/WAN support and administration Data centre networking experience Routing and switching expertise Strong knowledge …/IP VLANs DHCP DNS NTP OSPF BGP Network monitoring, diagnostics and performance optimisation Incident investigation and problem management High availability and resilient network architectures Network segmentation and security zoning Disaster recovery and business continuity networking Load balancing and failover technologies Desirable Certifications Fortinet FCP/NSE CCNP ...

Role – L2/L3 Support Engineer, Project & Resource Management COTs Applications Technology – ITIL, ITSM/ticketing tools, CMDB practices Location – Stevenage, UK Business Unit – MFGADM Compensation – Competitive (including bonus) Job Summary We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support … vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments. Location & Security Requirements Candidates who have previously ...

senior technical escalation point for complex incidents and major outages. Lead Cisco Telephony and Videoconferencing projects from design through implementation. Drive Major Incident, Problem Management, and Root Cause Analysis activities. Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services. Ensure knowledge transfer, technical … Communications and Collaboration environments. Strong expertise in: Cisco Unified Communications Manager (CUCM) Unity Connection Jabber Cisco IP Phones Cisco Meeting Server (CMS) Cisco TelePresence Management Suite (TMS) Cisco Video Endpoints Strong knowledge of SIP and H.323 protocols. Experience with VMware v7/v8 . Proven experience leading technical teams ...

Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s. • Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable. • Potentially guidance and support of more junior colleagues. • Informs clients, Technical Ops Planning function … line call out support and/or supplier if applicable. • Arranges access requests when applicable and execute a risk assessment. • Provides reporting and documentation management of all site related incidents. What You'll Need• Vocational qualification of a technical nature (qualified electricians are a distinct advantage) • Previous relevant experience ...

join a forward-looking ICT Team and help shape the systems that support a modern Blue Light Service. Working alongside our experienced System Management Team you will help ensure that Leicestershire Fire and Rescue Service (LFRS) have the right systems in place to deliver quality services that enable … supporting, administering, developing or managing ICT systems and services would be beneficial, as would exposure to areas such as system administration, procurement and contract management, user training, change management, system configuration, incident management and problem management. If you are passionate about helping people get the most ...

driven thinking across IT and business stakeholders and mentor junior engineers. You will lead the rollout of Data Foundation initiatives, coordinate change, incident and problem management, and present insights to stakeholders to improve decision making. #J-18808-Ljbffr ...

will own escalations, coordinate with stakeholders, and drive platform stability across Azure IaaS, PaaS, and DevOps environments. The role emphasizes automation, governance, and proactive problem management to minimize outages and improve service quality for global clients. #J-18808-Ljbffr ...

with engineering, IT support, MSPs and business stakeholders to ensure reliable service delivery and a positive user experience. You will lead incident response and problem management, drive continual improvement, and shape a modern, scalable platform as part of our digital transformation across the business. #J-18808-Ljbffr ...

infrastructure issues. Follow established engineering standards, designs and operational processes. Work alongside senior automation engineers on defined development tasks and enhancements. Support incident and problem management activities. Contribute to automation initiatives involving CI/CD and Infrastructure as Code . Maintain code and documentation using version control tools ...