Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle … escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure … and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remotedesktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP More ❯
Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle … escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure … and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remotedesktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP More ❯
Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle … escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure … and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remotedesktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP More ❯
Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
GPL Technologies
other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common … the issues and solutions. System Monitoring & Maintenance: Assist with monitoring system alerts and notifications, escalating any identified issues to the appropriate teams. Perform basic remote system maintenance and updates when needed. Knowledge Base Contribution: Contribute to internal and external knowledge bases by creating, updating, and maintaining documentation for common … IT concepts and troubleshooting methods. Familiarity with Windows and macOS operating systems. Understanding of common IT systems and applications, such as Microsoft Office 365, remotedesktop tools, and basic networking. Soft Skills: Strong communication and interpersonal skills. Ability to explain technical issues to non-technical users. Problem-solving More ❯
Leavesden Green, England, United Kingdom Hybrid / WFH Options
GPL Technologies
other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common … the issues and solutions. System Monitoring & Maintenance: Assist with monitoring system alerts and notifications, escalating any identified issues to the appropriate teams. Perform basic remote system maintenance and updates when needed. Knowledge Base Contribution: Contribute to internal and external knowledge bases by creating, updating, and maintaining documentation for common … IT concepts and troubleshooting methods. Familiarity with Windows and macOS operating systems. Understanding of common IT systems and applications, such as Microsoft Office 365, remotedesktop tools, and basic networking. Soft Skills: Strong communication and interpersonal skills. Ability to explain technical issues to non-technical users. Problem-solving More ❯
Engineer, you will play a key technical role within Amulet Hotkey’s operations. This is a hands-on position responsible for architecting and implementing remotedesktop and virtualized solutions for blue-chip organizations across EMEA, involving travel to customer sites within these regions. You will collaborate closely with … skills and customer relations. Expertise in data centre solution integration and system administration. Hands-on experience with Linux and Windows operating systems. Proficiency in remote access protocols such as Citrix, Omnissa Horizon, and HP Anyware/PCoIP. Background in Citrix, Hyper-V, VMware VDI solutions, and virtualization technologies. Experience More ❯
Newton Abbot, Devon, United Kingdom Hybrid / WFH Options
Amulet Hotkey
As a Solutions Engineer, you will play a key technical role within Amulet Hotkey's operations. This hands-on position involves architecting and implementing remotedesktop and virtualized solutions for blue-chip organizations across EMEA, with travel to customer sites within these regions. You will collaborate closely with … with excellent communication and customer relations. Expertise in data centre solutions and system administration. Hands-on experience with Linux and Windows OS. Proficiency with remote access protocols like Citrix, Horizon, and PCoIP. Background in Citrix, Hyper-V, VMware VDI, and virtualization technologies. Experience with hybrid/cloud VDI solutions More ❯
equipment. Operate a Tech Bar 5x per week on a rotational schedule, offering face-to-face user support. Resolve 2nd line software issues , including remotedesktop troubleshooting and ticket management. Collaborate with other IT teams and escalate issues as needed. Maintain documentation of fixes and ensure ITSM systems … are kept up to date. Proven experience in a similar desktop support or technician role . Strong knowledge of Windows desktop environments and hardware configuration. Experience with break-fix diagnostics and desktop/laptop builds . Excellent interpersonal skills, especially in a customer-facing support environment (Tech … Bar). Proficient in remote support tools and ITSM ticketing systems . Able to work independently as well as part of a team. Must have current SC clearance due to security and clearance requirements. #J-18808-Ljbffr More ❯
Microsoft Cloud Consultant x2 Remote (UK) To £65,000 + great benefits Do you want to work for an Azure Expert MSP, one of the most Accredited Partners in all of the UK + Europe and an absolute Power house in the Microsoft Cloud space. They have a wealth … Azure Vms etc) Deployment of Microsoft 365 products, including Exchange, SharePoint/OneDrive and Teams Management and troubleshooting of Windows Server 2008-2019, including RemoteDesktop Services, Active Directory, AD Sync Understanding of security concepts, compliance and governance Technically certified in some of the following Technical Certifications: MS More ❯
Microsoft Cloud Consultant x2 Remote (UK) To £65,000 + great benefits Do you want to work for an Azure Expert MSP, one of the most Accredited Partners in all of the UK + Europe and an absolute Power house in the Microsoft Cloud space. They have a wealth … Azure Vms etc) Deployment of Microsoft 365 products, including Exchange, SharePoint/OneDrive and Teams Management and troubleshooting of Windows Server 2008-2019, including RemoteDesktop Services, Active Directory, AD Sync Understanding of security concepts, compliance and governance Technically certified in some of the following Technical Certifications: MS More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how do … beneficial: - Active Directory user administration - Google Gsuite experience, OSX skills, Android, ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remotedesktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly More ❯
Windows 7/10 application support. Excellent troubleshooting and customer service skills. Excellent written and verbal communication skills. Experience of providing IT support using remotedesktop tools. This role will require working in a rotational shift pattern. About us Watches of Switzerland Group is a FTSE-250 retail More ❯
ID + Identity Deployment of Microsoft 365 products, including SharePoint/OneDrive and Teams etc Management and troubleshooting of Windows Server 2008-2019, including RemoteDesktop Services, Active Directory. Understanding of security concepts, compliance and governance If you are successful then the client is dedicated to providing personalised More ❯
Harlow, England, United Kingdom Hybrid / WFH Options
Raytheon Technologies
business growth. This is a fantastic opportunity to join a new area within our business. You will champion excellent Customer Service, supporting onsite and remote sites, assisting the Service Desk, and working with colleagues across dispersed locations. Responsibilities include providing telephone and remotedesktop support, site-based … Adds, Changes, cabling, installation Audio Visual/Meeting/Conference support Enhancing the Service Desk, developing knowledgebase articles, and fostering a "shift-left" mindset Desktop imaging and deployment Incident, Problem, and Change Management Delivery of Service Requests IT Asset Management 1st/2nd Line Application and Infrastructure support Deskside … free snacks & drinks at Manchester & Gloucester About Raytheon UK: Raytheon UK operates across multiple sites including Broughton, Waddington, Glenrothes, Harlow, Gloucester, Manchester, and supports remote work. Employing over 2,000 people, it is a major contractor to the UK Ministry of Defence, investing in R&D and supporting innovation More ❯
stakeholder management skills. Strong knowledge of Terraform, Ansible, GitHub & Web Application Firewalls. Benefits Nice to have experience: SQL Server Windows Server Active Directory DNS RemoteDesktop Services IIS/Nginx Linux Server IDS/IPS PowerShell & Bash Serverless technologies (AWS Lambda, Elastic Containers) Agentic and Generative AI especially More ❯
Strong Microsoft Operating System installation (Win 7 & Win 10) and troubleshooting skills Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint, etc.) Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in Desktops, Workstations, Notebooks, Printers, and Handhelds User account creation for Active Directory, Exchange … Mailboxes, and Distribution lists Remotedesktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools Troubleshoot and assist end users with mobile device setup, activations, and performance issues Hands-on experience with ITSM tools like Service Now A+ Certified or Equivalent Certification Excellent communication and More ❯
support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP … deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remotedesktop servers) Backup Solutions/Disaster Recovery Cloud technologies and/or migrations - AWS/Azure/Entra Networks - Routers, Switches, Firewalls VoIP More ❯
Wigan, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
place to start your journey in IT. Join themas an IT Support Apprentice and gain practical experience across cloud platforms, security systems, networks, and remote support, while working toward a recognised Level 3 qualification. A Typical Day in the Job: Providing technical support to users via phone, email, and … remote tools like ISL. Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365. Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android. Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met. Setting up and maintaining hardware including networks, VoIP systems … required for visiting schools and client sites). Desirable: Familiarity with Windows and/or Mac computers. An interest in IT ticketing systems and remotedesktop tools. Experience helping friends, family, or school with tech issues. Basic knowledge of VPNs, Microsoft 365, or Google Workspace. A Grade More ❯
Employment Type: Advanced apprenticeships, Work From Home
keep asset management tools up to date. Diagnose and troubleshoot hardware and software issues. Assist with the maintenance and administration of IT systems. Use remote tools and diagnostic utilities to aid in troubleshooting. Prioritize incidents and service requests according to defined criteria and follow processes to ensure customer needs … continual improvement. Key Skills & Experience: Ideally 3+ years of Level 2 - IT Service Desk Support experience. Experience with ServiceNow - ITSM ticketing tool. Experience with remotedesktop support tools. Technical knowledge of Windows Operating system including configuration, administration, and troubleshooting. Networking knowledge of TCP/IP, DNS, DHCP, & VPNs More ❯
problems and to help our customers with any IT related issue. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote support tools, to provide immediate support where needed. Familiarity with offering support using email, phone and chat applications, is essential. There is also a … Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal A passion for technology Familiarity with remotedesktop applications and help desk software Full, clean UK Driving licence Basic understanding of DNS, DHCP and IP BS degree in Information Technology More ❯
Microsoft Azure environment Experience with network troubleshooting (switches, routers, firewalls). Familiar with DNSS, DHCP, Group Policy Strong knowledge of Windows and Mac OS, remotedesktop tools, and support desk software. Why Join this organisation? Opportunity to join a major US insurance organisation undergoing a major UK expansion More ❯
History of delivery in Telecoms Exposure to ITIL methodologies Technical/professional qualifications: Specific knowledge or qualification of the following Microsoft Products (Active Directory, RemoteDesktop, Windows Server, Windows 10, System Center) Linux System Administration (Red Hat, CentOS, SUSE, Debian or similar) Hardware Support Monitoring Systems (SNMP, Traps More ❯
user interactions for reference and reporting. ● Contribute to the development and maintenance of a knowledge base with FAQs, troubleshooting guides, and user resources. ● Utilise remotedesktop tools to access and resolve issues on users' computers when on-site support is not feasible. ● Offer basic training to help users … identify root causes, and implement solutions. ● Ability to adapt to new technologies, software, and support processes in a dynamic IT environment. ● Proficiency in using remote support tools to assist users with technical issues remotely. ● Thorough documentation skills to maintain accurate records of support requests and resolutions. ● Effective prioritisation skills More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
YourCode Recruitment
and problem-solving skills. Excellent communication and customer service abilities. Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remotedesktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly More ❯
Halifax, Yorkshire, United Kingdom Hybrid / WFH Options
YourCode Recruitment
and problem-solving skills. Excellent communication and customer service abilities. Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remotedesktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly More ❯