of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services. Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites. Ensure that incidents reported to the service desk are categorised and then … resolved as efficiently as possible. Support is provided primarily through remotedesktop tools or physical attendance, should the need arise. Your duties and responsibilities in this role will consist of: To be responsible for support of all MBA staff in their use of MBA IT systems, including PCs, laptops, and mobile phones. Respond to user software or hardware More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Ashdown Group
Engineer role. As the IT Consultant, you will play a key technical role, it is a hands-on position and you will be responsible for architecting and implementing best remotedesktop and virtualised solutions for the business clients. You will work closely with sales and technical teams, providing pre-sales and post-sales support and you will also … sales experience. You will have a strong background in Citrix, Hyper-V, VMware VDI solutions and virtualisation technologies, hands-on experience with Linux and Windows operating systems, proficiency in remote access protocols including Citrix, Omnissa Horizon and HP Anyware/PCoIP and knowledge of networking principles. The salary on offer for this role is £65,000 - £75,000 per More ❯
Newton Abbot, England, United Kingdom Hybrid / WFH Options
Ashdown Group
Engineer role. As the IT Consultant, you will play a key technical role, it is a hands-on position and you will be responsible for architecting and implementing best remotedesktop and virtualised solutions for the business’ clients. You will work closely with sales and technical teams, providing pre-sales and post-sales support and you will also … sales experience. You will have a strong background in Citrix, Hyper-V, VMware VDI solutions and virtualisation technologies, hands-on experience with Linux and Windows operating systems, proficiency in remote access protocols including Citrix, Omnissa Horizon and HP Anyware/PCoIP and knowledge of networking principles. The salary on offer for this role is £65,000 - £75,000 per More ❯
Desktop Engineer - Aberdeen - Inside IR35 Start Date: ASAP Here at Lucid we have an exciting opportunity for a couple of experienced Desktop Engineer to join our client on a 3 month contract. Imaging and deployment of new Desktops, Laptops and Mobile Devices. Handing new devices to user's, assisting with user profile set-up, and supporting migration issues. … Provide advanced-level support for Windows desktop operating systems (eg Windows 10, Windows 11, O365) and associated applications. Floorwalk support post migration to assist users with faulty profiles & any desktops issues experienced. Strong knowledge of Windows OS, Active Directory, Group Policy, and remotedesktop support tools If you do not hear back from us within 7 days More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Graphics Unlimited (Vic) Pty Ltd
will also be provided to the right candidate. We operate a variety of systems including Windows and various flavours of UNIX. You will be confident remotely accessing servers via RemoteDesktop Services and SSH. Our Tooling Portfolio monitors and analyses our Hybrid hosting estate which is heavily leaning toward a substantial Public Cloud footprint. Therefore, we are looking More ❯
in a fast-paced environment. Ability to work both independently and collaboratively within a team. Highly Desirable ITIL qualification Experience of IT support in the retail sector. Knowledge of remotedesktop tools and troubleshooting techniques. This role is an excellent opportunity for a bilingual IT professional looking to make a meaningful impact in a dynamic and supportive environment. More ❯
builds and configurations for new equipment. Operate a Tech Bar 5x per week on a rotational schedule, offering face-to-face user support. Resolve 2nd line software issues , including remotedesktop troubleshooting and ticket management. Collaborate with other IT teams and escalate issues as needed. Maintain documentation of fixes and ensure ITSM systems are kept up to date. … Proven experience in a similar desktop support or technician role . Strong knowledge of Windows desktop environments and hardware configuration. Experience with break-fix diagnostics and desktop/laptop builds . Excellent interpersonal skills, especially in a customer-facing support environment (Tech Bar). Proficient in remote support tools and ITSM ticketing systems . Able to More ❯
problem solve tickets – accurately documenting investigations. Monitor ticket queues to ensure tickets do not breach SLAs – flagging potential issues to senior members of the team before they occur. Perform remote access sessions for maintenance, troubleshooting and log capture. Ability to take ownership and prioritise workload ensuring customers are kept up to date on the status of their cases following … customers and provide industry leading customer service – advocating for the customer across the business. A good general knowledge in IT with exposure to the fundamentals of NAS, Networking, Client desktop such as MacOS, Linux Server (Command line experience a bonus). The ability to work with complex problems where analysis of situations or data requires review. Familiarity with remotedesktop tools and help desk software is a plus, such as TeamViewer and Zendesk. Certifications or a technical qualification in IT is a plus. Job Type Full-time Salary: £28,000.00-£33,000.00 per year Company events Company pension On-site parking Sick pay Schedule 8 hour shift Monday - Friday Ability to commute/relocate Near Reading: reliably More ❯
Engineer to become a part of their team. NOTE: Active SC Clearance will be utilised. Responsibilities: Working with the hardware team providing break fix and hardware diagnostics. Laptop and desktop builds. Working on the Tech Bar on a rota. Software BAU working on 2nd line tickets and remote desktop. Project experience/Field work experience desired but not … needed. Full UK Driving license and access to own vehicle. Happy to travel to remote sites across the UK when needed. Happy to stay overnight when required. Soft Skills: Flexible approach and ability to work co-operatively within a newly created team environment. Should be a self-starter and be able to perform quality assurance and control to create More ❯
London, England, United Kingdom Hybrid / WFH Options
Restore plc
engineers to ensure high performance and efficiency. Oversee and manage the IT service request queue, continuously reviewing SLA and KPI metrics to meet business requirements. Provide both onsite and remotedesktop support across multiple office locations. Ensure resource availability and effective team scheduling to maintain service levels. Act as the first point of escalation for service and delivery More ❯
Andover, Hampshire, South East, United Kingdom Hybrid / WFH Options
Burtons Medical Equipment Limited
software. Perform installations, commissioning and annual service visits for new and existing X-ray equipment at Customer sites. Troubleshoot Customer issues both onsite and remotely, via phone support or remotedesktop access. Coordinate with OEMs and third-party suppliers to source spare parts, technical manuals, and support. Complete service reports and administrative tasks with accuracy and in a More ❯
southampton, south east england, united kingdom Hybrid / WFH Options
Burtons Medical Equipment Limited
software. Perform installations, commissioning and annual service visits for new and existing X-ray equipment at Customer sites. Troubleshoot Customer issues both onsite and remotely, via phone support or remotedesktop access. Coordinate with OEMs and third-party suppliers to source spare parts, technical manuals, and support. Complete service reports and administrative tasks with accuracy and in a More ❯
ideal candidate will have experience in hardware diagnostics, break-fix solutions, and system builds. This role requires a proactive approach to software BAU tasks, second-line ticket resolution, and remotedesktop support. Additionally, the candidate will participate in Tech Bar services five times a week on a rotational basis. Your Responsibilities * Collaborate with the hardware team to diagnose … IT-related issues on a rota basis (5 times a week). * Manage software BAU tasks, ensuring business operations run smoothly. * Troubleshoot and resolve second-line tickets efficiently. * Deliver remotedesktop support to users, diagnosing and resolving technical problems remotely. * Maintain documentation of technical issues and solutions for knowledge sharing. You Will Have * Active SC Clearance * Proven experience … in IT support, with a focus on hardware diagnostics and repair. * Strong understanding of laptop and desktop builds. * Proficiency in software troubleshooting and second-line support. * Experience in remotedesktop support and ticket management systems. * Ability to communicate effectively with users and colleagues in a professional environment. * Must be a British National. * Certifications such as CompTIA A+ More ❯
directly to customers Troubleshooting software and process related issues Documenting solutions YOUR KEY SKILLS: Rapidly understanding business and system processes with customers General IT knowledge (Microsoft Applications, servers, browsers, remotedesktop connection etc). Excellent communication skills both on phone calls and written communication. If you are interested in this role, please send an application detailing proof of More ❯
Coventry, England, United Kingdom Hybrid / WFH Options
Getting In Limited
Description Maintain application support processes, for example developing workflow plans/technical specification road maps. Document and implement policy and procedures, for example on-boarding and leaver policies, and remote working procedures using a support desk operating platform. Diagnose, resolve and recommend improvements to address hardware and software problems and compatibility issues experienced by external clients and customers, including … Monitor systems performance, investigate issues, collect performance statistics and create reports using application management software and tools. Provide first fix unassisted strategic technical advice both in person or with remotedesktop support tools by using the correct tool to provide analysis, diagnosis and resolution. Categorise and prioritise incoming applications support requests. Monitor systems and software cycles to identify … with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects. Implement and support the creation of remote working environments. For a full list of programme modules visit: https://velocity-pt.co.uk/Learning Provider VELOCITY 1ST LIMITED Skills Required Communication skills, IT skills, Attention to More ❯
step into a fast-paced, office-based support environment. This is a front-line position, responding to technical issues from customers, engineers, and partners primarily via phone, email, and remote access tools. If you have experience supporting or working with systems such as networked security systems, cloud-based printers, IoT-enabled devices, automated vending machines, industrial machinery, or connected … contact for diagnosing and resolving hardware and software issues across a portfolio of smart and connected products. Key Responsibilities Include: Providing first-line technical support via phone, email, and remotedesktop platforms Troubleshooting issues related to cloud-connected systems, IoT devices, and electronic hardware Assisting customers and field engineers with setup, configuration, and fault resolution Escalating complex cases … Logging, managing, and tracking support cases using internal helpdesk systems Keeping up to date with product updates, security protocols, and best practices Occasionally supporting system rollouts or installations, including remote configuration Candidate Profile: We are seeking technically minded professionals with the following: A background in Electrical or Electronic Engineering (e.g. medical devices, ATMs, industrial automation, connected printers, or access More ❯
technical support role In depth understanding of system, applications and network infrastructure - may have specialist knowledge in some areas and confident to troubleshoot/configure/install Experience with remotedesktop support tools Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers Experience of More ❯
Bedford, England, United Kingdom Hybrid / WFH Options
Shepherd Stubbs Recruitment
Recruitment Specialist (Self Employed, Fully Remote) Tired of working for a recruitment agency where your hard work only earns you a small commission and you have no control over your future? Imagine earning 55% on every placement, with no targets, no micromanagement, and the freedom to work wherever and whenever you want - all while having access to the resources … and earnings. Summary Established for over 35 years, this successful, professional ISO9001 accredited recruitment company is offering you a unique opportunity to be your own boss in this exciting remote working and flexible role as a self employed recruiter with the backing and support of the Shepherd Stubbs brand and infrastructure. Are you a 360 generalist sector recruiter with … ll have We provide you with an extensive list of resources and support, including: CRM System (client and candidate databases, email templates, reports, records, terms of business, contracts, etc) RemoteDesktop Access, M/S Pro Office Suite (you provide your PC/laptop) Job Board and Website advertising platforms Digital direct and social media marketing campaigns to More ❯