76 to 100 of 256 SLA Jobs in England

expert support for the Synergy2 application Investigate, resolve, or escalate complex client issues Manage support tickets and work to agreed SLAs Analyse support and SLA data to identify trends and improvements Collaborate with internal teams, including Technical Services and third party providers Communicate clearly and professionally with clients and colleagues ...

resolve support issues. Provide timely responses to customer queries. Maintain internal systems and documentation. Test software fixes and implement updates. Escalate issues according to SLA requirements. Contribute to knowledgebase articles and process improvements. Essential Skills Experience with Windows Client & Server operating systems . Experience working on a customer-focused support ...

customer facing should the need arise • Additionally, it involves providing customer facing reports for all customers on how the company systems have performed to SLA • Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: • CISCO hands on experience or training. (firewalls, switches & routers ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

working sessions across Claims, Operations, and cross-functional teams Communicate complex technical concepts clearly to non-technical stakeholders Work with system vendors to monitor SLA/KPI performance Support vendor solution evaluations and contribute to commercial assessments Identify and mitigate risks linked to system changes, data quality, and process controls ...

team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact ...

teams, to design standards, templates and processes to maintain consistency across various services. You will be working on service blueprints, contributing to service models, SLA’s, OLA’s and ensuring service designs align with ITIL practices. You’ll be creating user centred Service Design Packages, that take business and user ...

delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers ...

right solution. You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You’re a team player – got your ...

customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated ...

understanding of data quality, governance, and internal controls, with the ability to support audit and compliance requirements The ability to work effectively within structured, SLA-driven service environments, managing workload and priorities while maintaining high levels of accuracy An analytical capability to be able to identify data issues, trends ...

investigative approaches and evidence handling Who you are: Proven background within a SOC or equivalent operational security function Demonstrable ownership of incidents within demanding SLA environments Strong working knowledge of SIEM, EDR, and email security platforms Practical experience with Microsoft XDR technologies Ability to create and tune detections using ...

Support disaster recovery and business continuity planning and testing Contribute to audit, compliance, and regulatory activities Manage and challenge third-party suppliers to ensure SLA adherence Promote continuous improvement and operational excellence About You We are looking for a technically strong leader who combines hands-on infrastructure experience with ...

including monitoring, support, and maintenance of Progress OpenEdge databases. Manage day-to-day IT Service Desk operations — ensuring prompt issue resolution, high customer satisfaction, SLA/KPI adherence, and performance tracking. Lead infrastructure projects (upgrades, deployments, growth initiatives) — defining scopes, coordinating resources, delivering on time/budget, and minimising disruption. ...

Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential. The Ideal Candidate Excellent Administration and communication skills, both written and oral Previous knowledge of Microsoft applications Previous experience of supporting ...

data-related issues, and contributing to product improvement. Case Management : Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Knowledge Article creation. Collaboration : Provide input in support team in meetings, follow defined support procedures, and help ...

overseeing reorganization events via manual or mass updates (iLoad/EIB), and ensure Workday and LMS service queues are allocated appropriately and end user SLA targets are met. Oversee the development and maintenance of training materials, participating in training in order to improve policy and process acumen. Manage the relationship ...

workload management) Strong experience managing and optimising SQL Server environments Experience implementing and supporting cloud-based data platforms in Microsoft Azure Experience working within SLA-driven environments with structured incident, change, and problem management Understanding of capacity planning, performance tuning, and operational monitoring Ability to work across both legacy ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

closely with global SOC teams to ensure aligned service delivery Deliver operational dashboards, performance reports, and executive summaries Track SOC metrics including MTTD, MTTR, SLA performance and investigation quality Threat Intelligence & Proactive Security Lead proactive threat hunting initiatives Ensure effective use of threat intelligence feeds and behavioural analytics Support security ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

from users via email, ticketing system and telephone, and monitor the support ticket system for incidents requiring escalation or urgent attention, adhering to challenging SLA requirements, logging full details of time and work undertaken Build and maintain desktop/laptop PCs/macs and Windows servers, diagnose and resolve hardware ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...