76 to 100 of 620 SLA Jobs in England

create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions More ❯

Cyglass, triaging incidents/requests/changes through to implementation or remediation. Lead vendor communication and ensure regular updates are sent to customers, maintaining SLA compliance. Education and Qualifications: IT Degree is desirable. Check Point, Juniper, Cisco, Extreme, Aruba, Exinda accreditation is desirable. Experience and Knowledge: A minimum of one More ❯

all forms of support call are logged in the system and the client is kept updated and managing incident and request tickets ensuring established SLA’s are met. Role Providing support to all staff onsite and remotely. Help the Helpdesk Management Team with continued business improvements. Communicate daily to clients More ❯

in post-implementation reviews and driving continuous improvement. Capable of developing and executing communication and deployment plans for complex IT releases. Comfortable working within SLA, KPI, and CSF frameworks, especially those defined by clients. Additional Requirements: Flexibility to work across multiple projects/releases simultaneously. Ability to work independently while More ❯

satisfaction. Provide first class face to face support via Tech Bar locations. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software More ❯

advancements, particularly within the insurance sector, to ensure solutions remain cutting-edge. Provide third-line technical support, managing incidents and service requests to meet SLA commitments and maintain system reliability. Document technical processes, known issues, and workarounds while maintaining a robust knowledge base and operational guidelines. Maintain a technical debt More ❯

advancements, particularly within the insurance sector, to ensure solutions remain cutting-edge. Provide third-line technical support, managing incidents and service requests to meet SLA commitments and maintain system reliability. Document technical processes, known issues, and workarounds while maintaining a robust knowledge base and operational guidelines. Maintain a technical debt More ❯

advancements, particularly within the insurance sector, to ensure solutions remain cutting-edge. Provide third-line technical support, managing incidents and service requests to meet SLA commitments and maintain system reliability. Document technical processes, known issues, and workarounds while maintaining a robust knowledge base and operational guidelines. Maintain a technical debt More ❯

advancements, particularly within the insurance sector, to ensure solutions remain cutting-edge. Provide third-line technical support, managing incidents and service requests to meet SLA commitments and maintain system reliability. Document technical processes, known issues, and workarounds while maintaining a robust knowledge base and operational guidelines. Maintain a technical debt More ❯

third party sub-contractors. We include a strong focus on delivering 'value-add' to our clients - 'just' delivering the contracted service and meeting the SLA's is not sufficient in todays' market. Understanding the clients' business and challenges and bringing solutions to them to improve their P&L is the More ❯

troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) • Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) • Excellent analytical and problem-solving skills • Minimum of More ❯

third party IT vendors, including: Communicating and managing any adaptions or developments that are required to meet changing business needs Monitor performance against agreed SLA`s and implement any actions necessary Liaise with Business Management team to identify potential areas of process improvement using available technology Assign and manage access More ❯

troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) • Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) • Excellent analytical and problem-solving skills • Minimum of More ❯

Microsoft Azure (e.g., virtual machines, storage, Active Directory, networking, security groups). Experience in a Support/Service/Helpdesk environment with exposure to SLA-based ticketing systems. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively as part of a high-performing support team. Preferred More ❯

Microsoft Hyper-V Hypervisors. * Knowledge of ITIL processes * Working in 24X7 global environment. * Take responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. This is a great opportunity on a long running programme of work. Apply now for your CV to reach More ❯

of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical infrastructure) to plan (financial and schedule) and must ensure strong integration across domains as well as with supporting More ❯

issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Key Performance Measures Regular reviews of SLA Helpdesk performance User Helpdesk Surveys Knowledge, Education, and Skills Knowledge: Hands-on experience with Windows Operating Systems. Hands-on experience with Microsoft Office 365 and More ❯

You'll Do Key responsibilities in this role will include (but not be limited to): Leveraging core SRE values - measuring (SLI/SLO/SLA), testing, and eliminating toil via automation with appropriate Disaster Recovery planning Refining KPIs to enable data-driven decision making for availability and reliability Proactively analysing More ❯

patching to ensure the security of the infrastructure Assist in the maintenance, management and documentation of the network systems Ensure performance of team against SLA Ability to escalate problems effectively Anticipate and report potential issues and problems Implementation of improvements and suggestions Able to use own initiative to resolve problems More ❯

line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday More ❯

line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday More ❯

management, BAU support, and experimentation programmes Manage concurrent workstreams, sprint cycles, UAT phases, and release calendars Lead service meetings, reports, and performance updates Monitor SLA/KPI adherence and continuously optimise delivery frameworks Client Partnership Be the go-to for day-to-day service queries and coordination Partner with Account More ❯

management, BAU support, and experimentation programmes Manage concurrent workstreams, sprint cycles, UAT phases, and release calendars Lead service meetings, reports, and performance updates Monitor SLA/KPI adherence and continuously optimise delivery frameworks Client Partnership Be the go-to for day-to-day service queries and coordination Partner with Account More ❯

service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA’s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle to travel More ❯