76 to 100 of 206 SLA Jobs in England

latest IT tools and solutions Key Responsibilities of the 1st Line Support Technician: • Be the first point of contact for support queries within defined SLA parameters • Support and manage IT operations for clients • Monitor and maintain customer backup regimes, escalating issues as needed • Monitoring of our security packages and escalating ...

Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

sales & Commercial team to create client awareness and generate revenues Oversee the day - to - day operations of the client servicing teams to ensure client SLA & KPI's are met Continually assess and contribute to produce enhancements, software quality and other improvements that could be implemented to improve how the support ...

overseeing reorganization events via manual or mass updates (iLoad/EIB), and ensure Workday and LMS service queues are allocated appropriately and end user SLA targets are met. Oversee the development and maintenance of training materials, participating in training in order to improve policy and process acumen. Manage the relationship ...

variety of technical issues * Assist in the implementation of software changes and updates in hosted and client environments * Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction * Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

high-risk supplier relationships, in line with Global Vendor Management standards, including: Monthly supplier review meetings Quarterly business reviews (QRS) and leadership updates SLA performance measurement and reporting Identify supplier risks within managed categories, quantify exposure, and implement effective risk mitigation strategies Collaborate cross-functionally with IT, Finance, Legal ...

portfolio governance forums and provide clear, actionable insight. Manage supplier performance and commercial contracts (up to £5m per annum), ensuring value for money and SLA compliance. Skills & Experience Extensive experience in portfolio, programme, and project management within complex environments. Proven track record of managing large-scale digital delivery portfolios. Strong ...

Plan and deliver upgrades, patches, and annual cycles (e.g. payroll year-end, iSAMS rollovers, Sage updates) Ensure system availability, performance, licensing compliance and vendor SLA management Data, Reporting & Insights Lead the analytics roadmap using Power BI, delivering executive dashboards and governed datasets Maintain and evolve SQL-based reporting (SSRS ...

Security, and Ivanti Proven infrastructure engineering experience in enterprise environments Team leadership and project delivery experience (e.g. PRINCE2, PMI) Strong troubleshooting, fault diagnosis, and SLA-driven support experience Experience working within structured governance frameworks Desirable MCSE (or equivalent) and additional technical certifications ITIL Foundation Experience in customer-facing environments Strong ...

administration tasks. You will help the accounts department by resolving account queries and will manage the support inbox to ensure all queries remain within SLA timescales. You will set up new brokers on the system, including managing logins, system configuration and providing introductory training to both internal and external users. ...

excellence with a genuinely human approach. Duties will include: Leading and developing high-performing, engaged engineering teams Owning day-to-day service delivery and SLA performance Driving a consistent, reliable, and calm approach to incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service ...

logged, prioritised, and resolved. You’ll act as the primary escalation point for complex issues, lead during major incidents, and take full ownership of SLA performance. Balancing competing priorities in real time, you’ll ensure a consistent, high-quality service while driving continuous improvement through trend analysis, reporting, and process ...

Translate business requirements into pragmatic, scalable data architecture decisions Define, implement, and maintain data contracts aligned to business domains Establish data quality, observability, and SLA frameworks Engineering Delivery Design and evolve scalable data pipelines (batch and incremental watermark-based ingestion) using: Microsoft Fabric Pipelines Azure Data Factory PySpark/Python ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics, shell scripting, management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Interacting with fellow Capgemini team members, other suppliers, and various client stakeholders. Your profile Required Skills & Experience Linux Administration: RHEL ...

difference. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, We’re a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across ...

business. Managing services both on-premises and within cloud technologies. Duties and Responsibilities Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Communicating positively with users/customers, avoiding technical jargon and in a user centric manner, working as a trusted partner. Solving ...

delivery of SAP support services across public cloud, private cloud, any-premise and on-premise. Serve as Service Delivery Manager for key customers, ensuring SLA compliance and proactive service improvements. Oversee incident, problem, change, and release management processes. Ensure continual service improvement through monitoring, reporting, and feedback. Drive knowledge sharing ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

large enterprise environment Strong experience with ITSM migrations (Cherwell → Freshservice highly preferred) Deep expertise in Workflow automation, Business rules & triggers, SLA and approval configurations and Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong understanding of ITIL frameworks ...

connectivity issues. You’ll manage support tickets from initial logging through to resolution or escalation, ensuring high levels of customer satisfaction and adherence to SLA targets. Key Responsibilities Manage and resolve support tickets via phone, email, and remote tools Perform first-line diagnostics on network and connectivity issues Escalate complex ...