76 to 100 of 466 SLA Jobs in England

process improvements to ensure effective handling and correction of defects in the client's environments Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team Escalating service incidents to a higher severity when appropriate ...

process improvements to ensure effective handling and correction of defects in the client's environments Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team Escalating service incidents to a higher severity when appropriate ...

users within a 24/7, time-critical manufacturing environment. What Youll Be Doing Manage and resolve escalated incidents from the Service Desk within SLA Work collaboratively with the 2nd Line Engineering team to meet Group-wide SLAs Support Problem Management by performing root cause analysis Partner with the Systems ...

standards within the workshop. Provide flexibility in workloads and working patterns to support all areas of the Maintenance Service Centre, avoiding backlogs and ensuring SLA achievement. The Ideal Candidate Excellent administration and communication skills, both written and oral. Proficiency with Microsoft applications. Previous experience supporting IT hardware at both software ...

Process in improving future issue resolution. Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLA's) and Key Performance Indicators (KPI's). NOC Engineer - Key requirements: Possess some relevant NOC Engineering experience or similar experience of troubleshooting and fixing ...

required by the post, including the ability to act on own initiative in these areas and meet tight deadlines. Experience of using SLAM (Service Level Agreement Management) database Previous experience of interpreting National information standards, and implementing guidance and new initiatives Experience of managing staff Experience of designing/developing ...

security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic ...

services and supporting our clients across the transport industry. Authorisation: This role is authorised to: Restart onboard equipment while in service, subject to customer SLA agreements. Make decisions regarding incident management. Perform remote commissioning, software upgrades, and other configuration changes. Initiate the major incident process when necessary. Key responsibilities: Triage ...

Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing ...

Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing ...

carry out preventative maintenance, and ensure accurate record-keeping to support continuous service excellence. Key Responsibilities Respond to service calls on customer sites within SLA timeframes Diagnose and resolve complex technical and mechanical issues Conduct thorough preventative maintenance and document all activity Build in-depth technical knowledge of company products ...

employer, and learning - gaining qualifications with Solveway Apprenticeships! Role Provide first and second line support to all school staff in line with the IT SLA Monitor and respond to issues via the IT Helpdesk and escalate when needed Support, maintain, and troubleshoot hardware including PCs, laptops, mobile devices, printers/ ...

weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. 4 days a week as a IT Manager ...

weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. 4 days a week as a IT Manager ...

weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

system Preparing new and repaired hardware Carrying out warranty repairs to OEM standards following contractual agreements in accordance with ASP Escalating any potential customer SLA impacts to the relevant teams Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous ...

both off and on site Configure applications and hardware on new and existing IT related devices Provide support to VIP users, with a tight SLA if applicable Ensure Timely and responsive communications both to internal and external stakeholders as required. Skills and experience: Competent in Technical ability in hardware breakfix ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

operations. Provide guidance, training, and support to staff to make the most of IT systems. Produce weekly updates and monthly service reports, including SLA performance. Drive improvements, upgrades, and IT projects to enhance systems and services. Ideal Candidate: Experience in IT management or senior ICT roles, ideally within an education ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

from users via email, ticketing system and telephone, and monitor the support ticket system for incidents requiring escalation or urgent attention, adhering to challenging SLA requirements, logging full details of time and work undertaken Build and maintain desktop/laptop PCs/macs and Windows servers, diagnose and resolve hardware ...

advertising technology solutions to internal client team based on a comprehensive understanding of the client's requirements, marketing objectives and technical capabilities. Ensure that SLA timescales are worked towards at all times, liaising closely with Account Managers, Sales Planners and Project Managers to ensure that agencies and clients are aware ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...