76 to 100 of 406 SLA Jobs in England

Monitor, and Application Insights. Build automation flows using PowerShell and Power Automate to auto-heal connections and rotate secrets. Surface health metrics in Power BI and Azure Dashboards for SLA and compliance reporting. Apply Microsoft Defender for Cloud and Sentinel recommendations to improve security posture. Enforce compliance policies including Azure Information Protection, DLP, Conditional Access, and PIM. Run monthly service More ❯

Monitor, and Application Insights. Build automation flows using PowerShell and Power Automate to auto-heal connections and rotate secrets. Surface health metrics in Power BI and Azure Dashboards for SLA and compliance reporting. Apply Microsoft Defender for Cloud and Sentinel recommendations to improve security posture. Enforce compliance policies including Azure Information Protection, DLP, Conditional Access, and PIM. Run monthly service More ❯

stakeholders. ensuring service needs are translated into effective OCT solutions. As Support Lead Team Leader you will be responsible for ensuring the team performs to the highest levels and SLA commitments are met with exceptional customer service, and be a conduit between support, DevOps, and other teams.You will need to have strong communication skills, both written and verbal and the More ❯

infrastructure scalability and capacity planning. 2nd Line Technical Support Deliver responsive 2nd line support for desktop, hardware, software, and network-related issues. Resolve escalated incidents and service requests, ensuring SLA compliance. Collaborate with 1st line teams, vendors, and 3rd parties for advanced troubleshooting. Networking & Security Troubleshoot LAN/WAN, VPNs, wireless networks, and network devices. Support network security through monitoring More ❯

3rd line support to healthcare customers Handling SQL/database queries , troubleshooting application issues , and performing on-site software installations Managing and resolving incoming support calls and tickets within SLA timeframes Working collaboratively with development teams to escalate and resolve more complex issues Maintaining ticket logs and issue resolution through Jira or similar platforms Delivering user training for new customers More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯

to Day team management of IT Support Engineers. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory More ❯

when spares are available, enabling a quick resolution with minimum inconvenience to the end user Ensure ticket logs are maintained in a timely and efficient manner (in line with SLA’s) To perform IMAC activities when formal requests are raised To qualify: Must be eligible to obtain UK Security Check (SC) clearance , which typically requires 5 years of continuous residency More ❯

teams, Trust Emergency Planning teams and clinical and operational services as needed. Provide support for the management of Applications procurement and contract management: developing specifications; managing supplier responses; supplier SLA management. Risk and Issue management: monitoring the Trust Risk Register for Applications-related risks, liaising with Clinical Services to understand risks raised, and with internal Applications. About us St George More ❯

have some of the following skills: Previous experience within a Service Desk environment , where you’ve been responsible for logging and closing tickets, with an understanding of KPI’s, SLA’s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud More ❯

have some of the following skills: Previous experience within a Service Desk environment , where you've been responsible for logging and closing tickets, with an understanding of KPI's, SLA's , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalationOwnership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation of deployment plans to More ❯

and client policies and procedures Ensure a high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend management meetings Performance Indicators Team/service SLA performance Team utilisation levels User satisfaction scores Staff engagement/morale Ensuring warranty credits are achieved for vendor device repairs Key relationships Client Operational Delivery Managers Service Team Leaders Knowledge More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

support with compliance standards. Have a very positive and proactive approach to daily working requirements and be able to self-manage and contribute to achieving all programme-specific service level agreement elements. If the prospect of representing a luxury automotive brand while enjoying the benefits of flexible, remote work appeals to you, we invite you to join our team. Share More ❯

incident responses. Support the ICT security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic projects. Training Why choose our More ❯

of service. Key Responsibilities: Manage case logging, tracking, and resolution within D365 CRM Build and maintain automated workflows and escalation processes Create dashboards and reports to track performance and SLA adherence Deliver omnichannel support via email, phone, and chat Maintain system security using role-based access controls Integrate D365 CRM with M365 tools (Outlook, SharePoint, Teams) Produce clear documentation including More ❯

requests and supporting compliance, youll play a key role in keeping our customers environments running smoothly. What youll do Manage and resolve network incidents and service calls to meet SLA targets Increase First Time Fix rates and reduce escalations Monitor call queues and follow up with specialist teams Support technical escalations and assist team members Ensure accurate documentation and incident More ❯

requests and supporting compliance, youll play a key role in keeping our customers environments running smoothly. What youll do Manage and resolve network incidents and service calls to meet SLA targets Increase First Time Fix rates and reduce escalations Monitor call queues and follow up with specialist teams Support technical escalations and assist team members Ensure accurate documentation and incident More ❯

accurate solutions, and a swift response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. More ❯

contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯