176 to 200 of 561 Service Management Jobs in England

location - full time on site Must be eligible for SC and eDV, or already hold SC or eDV - sole UK National Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the National Security sector. … specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing issues Delivering technical support on … UK National Willing to be full-time on-site in Cheltenham/Gloucester Essential Experience Required Proven technical support experience - 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Desired Technical Experience Required Experience with networking (Cisco, Juniper, HP, Dell) Skilled in virtualisation (VMware, Hyper-V) Proficient More ❯

Consulting, Finance Consulting (Finance Strategy and Transformation) - UK Are you passionate about supporting organisations to set-up and improve their Finance and Global Business Services (GBS) through enterprise performance management, digital innovation, and developing creative solutions? The opportunity Finance Consulting works with clients to address mission critical issues for the Chief Financial Officer (CFO), creating value and delivering world … technologies (particularly across record-to-report, order-to-cash, procure-to-pay, as well as financial planning and analytics) overseeing transition to future models designing and implementing experience-led service management all encompassed by end-to-end programme management Your key responsibilities You will be either leading smaller projects or leading workstreams in larger projects, and responsible … to evaluate, design, and deliver solution options that leverage cutting edge technologies. You will motivate and manage high performing diverse teams, aligned to EY's values delivering exceptional client service preparing our clients for a digital future. Skills and attributes for success We are looking for professionals who are great communicators, team players, relationship builders with a real desire More ❯

consistency, security, and operational excellence. Optimize Linux-based systems for performance, availability, and compliance through proactive monitoring and maintenance. Participate in Change Control Review Boards (CCRB) and drive continual service improvement initiatives. Provide 24x7 on-call support on a rotational basis for critical incidents and scheduled maintenance. Utilize Jira Service Management and other ITSM tools to manage … Science, Computer Engineering, Computer Information Systems or related computing subjects. Key Skills & Experience Essential 5+ years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform). Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl). Strong project …/time management and communication skills. A proactive, adaptable mindset with a passion for learning. Desirable Experience with DevOps tools (OpenStack, Kubernetes, CI/CD). Cloud administration and virtualization experience. Certifications (e.g., LPIC-2/3, CompTIA Linux+, ITIL Foundation). Knowledge of GPUs, RAID, and HPC clustering technologies. Why work with us? Competitive salary commensurate with experience More ❯

consistency, security, and operational excellence. Optimize Linux-based systems for performance, availability, and compliance through proactive monitoring and maintenance. Participate in Change Control Review Boards (CCRB) and drive continual service improvement initiatives. Provide 24x7 on-call support on a rotational basis for critical incidents and scheduled maintenance. Utilize Jira Service Management and other ITSM tools to manage … Science, Computer Engineering, Computer Information Systems or related computing subjects. Key Skills & Experience Essential 5+ years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform). Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl). Strong project …/time management and communication skills. A proactive, adaptable mindset with a passion for learning. Desirable Experience with DevOps tools (OpenStack, Kubernetes, CI/CD). Cloud administration and virtualization experience. Certifications (e.g., LPIC-2/3, CompTIA Linux+, ITIL Foundation). Knowledge of GPUs, RAID, and HPC clustering technologies. Why work with us? Competitive salary commensurate with experience More ❯

consistency, security, and operational excellence. Optimize Linux-based systems for performance, availability, and compliance through proactive monitoring and maintenance. Participate in Change Control Review Boards (CCRB) and drive continual service improvement initiatives. Provide 24x7 on-call support on a rotational basis for critical incidents and scheduled maintenance. Utilize Jira Service Management and other ITSM tools to manage … Science, Computer Engineering, Computer Information Systems or related computing subjects. Key Skills & Experience Essential 5+ years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform). Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl). Strong project …/time management and communication skills. A proactive, adaptable mindset with a passion for learning. Desirable Experience with DevOps tools (OpenStack, Kubernetes, CI/CD). Cloud administration and virtualization experience. Certifications (e.g., LPIC-2/3, CompTIA Linux+, ITIL Foundation). Knowledge of GPUs, RAID, and HPC clustering technologies. Why work with us? Competitive salary commensurate with experience More ❯

network monitoring tools to identify root causes. Implementing effective corrective actions, ensuring minimal disruption to fab operations. Taking ownership for problem resolution tasks and collaborating cross-functionally to drive service resilience. Influencing technical decisions and strategic initiatives with subject-matter expertise. Developing and maintaining high-quality technical documentation (MS Visio, MS Word, Confluence) accessible by all team members. Reviewing … security, and problem-solving. What a Network Engineer will need: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer … Catalyst and Nexus switches; SAN and DC networking experience. Check Point and/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and More ❯

be a hybrid role that will be based in Birmingham. Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and … external/regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation’s production throughout its lifecycle. Responsibilities Work in … close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings Determine the full list of artifacts required to evidence the remediation of audit findings, and create and own the plan to ensure their timely production Track the production of the supporting artifacts and More ❯

M247 Manchester, United Kingdom Customer Service & Operations Hybrid Warning! Vacancy not published Company Description Location: Manchester, M15 5RL Working Style: 4 days per week in the office Contract: Permanent, 40 hours Mon-Fri Salary: Up to £28,000 DOE About M247 Welcome to the M247 adventure! We're not your average company - we're a tight-knit crew of … decommissioning of customer services, with a primary focus on radio connections. The role involves creating efficient schedules, ensuring resource availability, and collaborating with internal teams to guarantee high-quality service delivery. The ideal candidate is detail-oriented, highly organised, and experienced in resource planning and field operations within the telecommunications industry. Key Responsibilities: Task Allocation and Scheduling: Plan, prioritise … Coordinate with theWarehouse team to manage stock levels for installation and repair materials. Maintain up-to-date records of resources and communicate any requirements or shortages to management. Customer Service and Communication: Collaborate closely with the customer service and project management teams to ensure alignment on installation and service timelines. Provide timely updates on service More ❯

Customer Service Advisor Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor. You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services. You will provide first line customer service support, serving as the first point of call … support to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool Ensure excellent customer service Manage requests for changes Experience Excellent customer service skills Strong desire for a career within IT Proficient at a basic More ❯

Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street, integral to the Alpha product set. Customers include top investment management, wealth management, banking, and insurance firms. Role and Responsibilities This role supports the growth and complexity of our business, ensuring service levels are maintained, and relationships with … collaborates with Global and Regional Heads of Delivery to ensure operational control gates are observed, escalating risks as needed. The role also works with On-Boarding, Upgrade teams, Client Management, and the Global Operations Centre to ensure process adherence and effective client lifecycle management. Key responsibilities include process improvement based on data analysis, reporting enhancements, and ensuring platform availability. … Key Responsibilities Ensure batch reporting and KPI monitoring, identifying improvements. Support planning, issue management, and client environment ownership. Manage change communications and operational updates to executive management. Lead Business Recovery Management and incident response for major issues. Drive process improvements and build business cases for recommended actions. Analyze data to generate reports for stakeholders and improve case response More ❯

and translate their business and technical requirements, propose solutions to business problems, and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager … or consulting role. Proven leadership skills in managing small teams and projects. Ability to produce documentation at various levels, including technical and customer-facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR … products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) is beneficial. Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients More ❯

examples of existing great engineering work, collaborating with others to create it or mentoring engineers to use it. This role will initially focus almost exclusively on Jira, Confluence, Jira Service Management ways of working, development, configuration and support, and over time evolve to include the wider goals of the team. Your Role Jira, Confluence, Jira Service Management … various levels of users within the business Provide technical support to end users to help address system queries & issues Maintain documentation to aid in queries General Contribute to Licence management of Atlassian and other software Work under guidance of Software Engineers to understand problems, analyse requirements & deliver solutions that enhance engineering productivity Write code for low latency, highly available More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role Booker Group More ❯

We’re partnered with a boutique network solutions provider working with leading finance organisations across the UK. They are looking for a Service Manager to take ownership of service delivery and performance. Acting as the main point of contact for customers and vendors, you’ll ensure services are reliable, efficient, and meet agreed SLAs – while driving continuous improvement … across the business. What you’ll be doing: Managing SLAs to ensure performance targets are met. Acting as the key liaison between customers, vendors, and internal teams. Leading service reviews, handling escalations, and resolving issues quickly. Tracking and reporting on service performance for senior leadership. Managing vendor relationships and driving service quality improvements. What you’ll bring … 3+ years’ experience in service management or telecom service delivery. Strong knowledge of enterprise telecom services and vendor management. Proven experience managing SLAs, service reviews, and escalations . Excellent stakeholder management and communication skills. If you’re looking for an opportunity to make a real impact within a growing provider, apply now . More ❯

We’re partnered with a boutique network solutions provider working with leading finance organisations across the UK. They are looking for a Service Manager to take ownership of service delivery and performance. Acting as the main point of contact for customers and vendors, you’ll ensure services are reliable, efficient, and meet agreed SLAs – while driving continuous improvement … across the business. What you’ll be doing: Managing SLAs to ensure performance targets are met. Acting as the key liaison between customers, vendors, and internal teams. Leading service reviews, handling escalations, and resolving issues quickly. Tracking and reporting on service performance for senior leadership. Managing vendor relationships and driving service quality improvements. What you’ll bring … 3+ years’ experience in service management or telecom service delivery. Strong knowledge of enterprise telecom services and vendor management. Proven experience managing SLAs, service reviews, and escalations . Excellent stakeholder management and communication skills. If you’re looking for an opportunity to make a real impact within a growing provider, apply now . More ❯

be able to show good knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts … Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team … Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud — Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable — Graduate from a top University — A relevant degree within a computational or More ❯

Select how often (in days) to receive an alert: 2nd Line Engineer - Mobile Device Management (MDM) Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham Job-ID: 214344 Contract type: Standard Business Unit: Information Technology Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield/Milton Keynes/Nottingham - Full time on Computacenter site Hours: 37.5 … per week Role Type: Permanent Additional comments: Ideally be Security Cleared, or have the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. … Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter's technical and security standards for Windows 10+ and Windows Server, identifying and addressing deviations. Delivered through a structured, project-based model, the More ❯

Select how often (in days) to receive an alert: 2nd Line Engineer - Mobile Device Management (MDM) Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham Job-ID: 214344 Contract type: Standard Business Unit: Information Technology Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield/Milton Keynes/Nottingham - Full time on Computacenter site Hours: 37.5 … per week Role Type: Permanent Additional comments: Ideally be Security Cleared, or have the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. … Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter's technical and security standards for Windows 10+ and Windows Server, identifying and addressing deviations. Delivered through a structured, project-based model, the More ❯

Select how often (in days) to receive an alert: 2nd Line Engineer - Mobile Device Management (MDM) Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham Job-ID: 214344 Contract type: Standard Business Unit: Information Technology Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield/Milton Keynes/Nottingham - Full time on Computacenter site Hours: 37.5 … per week Role Type: Permanent Additional comments: Ideally be Security Cleared, or have the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. … Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter's technical and security standards for Windows 10+ and Windows Server, identifying and addressing deviations. Delivered through a structured, project-based model, the More ❯

to oversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

on approachtooversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the … such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under … implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

NEC Software Solutions business. NEC Software Solutions are certified to and externally audited against multiple ISO Standards. These include, but are not limited to, Information Security, Business Continuity, Environmental Management, Service Management and Quality Management. The team also manage the annual compliance training for all of our Colleagues and Sponsors and oversee the provision of vetting and … all aspects of our business. Key opportunities: Design and administration of internal web pages and associated content for all certifications including information security and business continuity. Assist in the management and creation of internal communications for the team. Scheduling, including the planning of internal and external audits. To attend internal and external audits including remote and site based. Work … the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility More ❯

other major cities around the world. Ivanti's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for … working as cross functional member within a group of engineers with various levels of experience as well as collaborate with others outside of the team to build industry leading Service Management and Content product. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Why … SaaS applications using cloud native services. Attention to detail, high degree of accuracy in daily work, ability to work independently and meet timelines. Preferred Skills: Experience in ITIL processes, Service management business exposure is a big plus. Experience migrating the .Net framework application to modern, Net technologies. Working knowledge of OWASP security best practices. Experience building Single Page More ❯