176 to 200 of 408 Service Management Jobs in England

IT Service Quality Lead £40,000-£45,000 + Bonus Newcastle (Hybrid Working) We are looking for a visionary IT Service Quality Lead to take charge of service excellence across our clients' organisation. They are a global leader in manufacturing and provide excellent development and progression opportunities. What You Will Do: Define and roll out IT service quality frameworks and standards. Monitor SLAs, KPIs, and customer satisfaction. Spot service gaps, lead root cause analysis, and drive continuous improvement. Mentor IT teams, lead workshops, and promote a culture of quality. Harness ITSM tools, analytics, and automation to boost efficiency and reliability. What You Will Bring: Strong knowledge of ITIL and IT service management best More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we re a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You ll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we’re a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You’ll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we're a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You'll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

IT Service Delivery Analyst (18 Month FTC) - Birmingham Are you an IT professional ready to make a real difference in healthcare? We're helping a forward-thinking healthcare organisation find a Service Delivery Analyst to ensure critical IT systems run reliably, efficiently and support clinicians and patients alike. In this role, you'll be at the heart of … and patients. You'll collaborate across teams, liaise with vendors and help shape IT services that truly make an impact. What You'll Do Track and report on IT service performance, helping teams improve efficiency and reliability. Coordinate with technical teams and external providers to resolve incidents and maintain service standards. Identify areas for improvement and drive initiatives … healthcare platforms, including NHS systems, ensuring smooth adoption and optimal performance. Document processes and contribute to knowledge sharing across teams. What We're Looking For Solid experience in IT service delivery, preferably within healthcare. Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Jira. Understanding of ITIL principles is desirable. Strong problem-solving and analytical More ❯

As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS. Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. About DFS It takes a whole lot of passion to be at … skills so you can really find your thing. What you'll be doing Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems quickly and correctly, raising the bar for … needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready for colleagues to hit the More ❯

As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS. Find out if this opportunity is a good fit by reading all of the information that follows below. Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and … skills so you can really find your thing. What you'll be doing Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems quickly and correctly, raising the bar for … needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready for colleagues to hit the More ❯

and standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader … cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management More ❯

rate: Up to £675 Outside IR35 A major UK utility is seeking an experienced IFS Utilities Consultant to join their digital transformation programme. The role focuses on improving asset management processes, enhancing field service operations, and supporting initiatives linked to regulatory compliance and operational efficiency. Key requirements Strong expertise in IFS Cloud, particularly Asset Management and Field … Service Management modules Proven track record delivering IFS implementations or upgrades in the utilities sector Knowledge of UK regulatory frameworks such as AMP and RIIO and their impact on system configuration Experience integrating IFS with ERP, field service, and IoT/OT systems Ability to collaborate effectively with stakeholders including Asset Management Directors and Field Operations More ❯

To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service … tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to … these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability More ❯

Job Title: AV Service Engineer Location: Surrey Pay: £40,000 - £45,000 Type: Permanent An established AV integration company is seeking an experienced AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This role includes attending client sites to diagnose, repair, and maintain high-end AV systems in corporate environments. … Responsibilities: Diagnosing and repairing faults across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime and ensure satisfaction Updating firmware … and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites ECS/CSCS certification (preferred) Full UK driving licence and own reliable transport (essential More ❯

Job Title: AV Service Engineer Location: Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance role offers regular work on a day-rate basis, attending client … Responsibilities: Diagnosing and repairing faults across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime and ensure satisfaction Updating firmware … and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of tools and PPE ECS/CSCS certification (preferred) Full UK driving licence and own reliable More ❯

Job Title: AV Service Engineer Location: Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance role offers regular work on a day-rate basis, attending client … Responsibilities: Diagnosing and repairing faults across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime and ensure satisfaction Updating firmware … and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of tools and PPE ECS/CSCS certification (preferred) Full UK driving licence and own reliable More ❯

t meet all the essential criteria on the job description. The difference you will make as a Systems & Performance Analyst The Property Services Directorate manages the repair and maintenance service and Property Management to over 22,000 properties across London, the Southeast and the Home Counties. The directorate undertakes repairs, servicing, voids, Property Management, Environmental services, and … planned maintenance work to our customers’ homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. About you We are looking for someone with … Excellent communication skills, both oral and written Experience managing and supporting systems such as Oneserve/DRS (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation) Experience is supporting Mobile Apps (Installation and Configuration) Experience mapping and updating business processes. Why Riverside More ❯

Assurance 5% annual bonus Pension Scheme Employer matched to 5% Voluntary Benefits Health Cash Plan, Dental, Will Writing etc Annual Leave 23 days rising to 27 with length of service Sick Pay Increasing with length of service The Role: We are looking for experienced Windows 11Deployment Engineers to support a client with their Windows 11 rollout. The engineers … will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process. Windows 11Deployment Responsibilities: Deploying Windows 11 devices following a structured process. Handling device rebuilds overnight and handing them back to end users. Engaging professionally with customers, ensuring clear communication and a smooth transition. Following predefined steps … of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that More ❯

Assurance 5% annual bonus Pension Scheme Employer matched to 5% Voluntary Benefits Health Cash Plan, Dental, Will Writing etc Annual Leave 23 days rising to 27 with length of service Sick Pay Increasing with length of service The Role: We are looking for experienced Windows 11Deployment Engineers to support a client with their Windows 11 rollout. The engineers … will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process. Windows 11Deployment Responsibilities: Deploying Windows 11 devices following a structured process. Handling device rebuilds overnight and handing them back to end users. Engaging professionally with customers, ensuring clear communication and a smooth transition. Following predefined steps … of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that More ❯

across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but More ❯

across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but More ❯

across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but More ❯

during 2025 to implement a new Finance system (Sage Intacct) and a new Human Resources system (Deel) across the whole business, and to extend the use of Storals Nursery Management system (Famly) and Customer Relationship Management system (HubSpot) across a newly acquired part of the business. It also included the companys Communications and Engagement platform (Yoobic) which was … or Famly or other similar platforms, ideally from a system administration or application configuration perspective Good understanding of business processes across Human Resources, Finance, and Operations in a Nursery Management or similar context with a geographically dispersed population of deskless workers Demonstrable experience of working across business and technical teams, including IT, and an understanding of IT service management processes Excellent stakeholder management and communication skills, with the ability to influence and educate business users Exposure to a systems implementation project in any capacity, whether as a project resource or an end user Key attributes: Proactive problem-solver with a continuous improvement mindset and not shy of hands-on technology functional work Able to balance More ❯

during 2025 to implement a new Finance system (Sage Intacct) and a new Human Resources system (Deel) across the whole business, and to extend the use of Storals Nursery Management system (Famly) and Customer Relationship Management system (HubSpot) across a newly acquired part of the business. It also included the companys Communications and Engagement platform (Yoobic) which was … or Famly or other similar platforms, ideally from a system administration or application configuration perspective Good understanding of business processes across Human Resources, Finance, and Operations in a Nursery Management or similar context with a geographically dispersed population of deskless workers Demonstrable experience of working across business and technical teams, including IT, and an understanding of IT service management processes Excellent stakeholder management and communication skills, with the ability to influence and educate business users Exposure to a systems implementation project in any capacity, whether as a project resource or an end user Key attributes: Proactive problem-solver with a continuous improvement mindset and not shy of hands-on technology functional work Able to balance More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of … all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of … all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development More ❯

Normal Change Team, owning, and leading on a variety of infrastructure change tasks. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco and Microsoft products, and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V), while also having … on delivering value to customers; Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; Proactive working attitude; Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites … need to be able to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role … base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and will work closely with different parts of Swisslog, like Operations and Sales, to ensure More ❯