176 to 200 of 359 Service Management Jobs in England

problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. … Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. ...

problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. … Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

hiring a Service Desk Analyst to join a growing IT team in a brand-new Leeds office . You'll provide 1st line IT support to users across a global business, handling issues via phone, chat, tickets and walk-ups. This role suits someone who enjoys problem-solving, delivering … great customer service, and working in a fast-paced environment. What you'll do: Provide 1st line support across hardware, software and networks Log, manage and resolve tickets using a service management tool Escalate complex issues to specialist teams Deliver a positive end-user experience What ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

Engineering Manager (Service, Operations) - Defence Industry Farnborough (Onsite) High Level UK Security Clearances Required £85k + great corporate benefits Enjoy being the person who brings control, clarity and direction to engineering in a complex, high-pressure environment? This is a critical leadership role at the centre of engineering delivery … change, while driving down technical debt and ensuring incidents are handled quickly and effectively. Working closely with the Product Owner, Technical Authority and service teams, you will act as the focal point for engineering coordination, aligning priorities, resources and delivery. The role Managing engineering resources across patching, updates ...

high-security environment. The Role You'll be responsible for delivering infrastructure changes, maintaining stability across the estate, and supporting the wider service delivery team. Key responsibilities include: Leading and implementing infrastructure and network change activities. Administering Windows Server environments including AD, DNS, DHCP and Group Policy. Supporting Linux … SharePoint, SQL Server, Exchange and Teams. Maintaining and troubleshooting storage technologies including SAN, iSCSI, SMB and NetApp. Diagnosing and resolving complex incidents while maintaining service availability. Supporting Service Desk and second-line teams when escalation is required. Producing and maintaining high-quality technical documentation. Identifying opportunities for improvement ...

model. You will shape the solution and transformation approach during bid stage and, on award, own delivery of a complex multiagency programme covering technology, service operations, SIAM, security assurance and change. Key Responsibilities Lead transition and transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap … client stakeholders across multiple agencies Drive measurable benefits in cost, risk and user experience Key experience: Proven experience leading large‐scale digital workplace or service transformations Delivery in TS/DV‐cleared environments (government, defence or intelligence preferred) Strong executive stakeholder management across multiple organisations Endpoint, identity ...

Client are looking for an experienced IT Service Support Analyst to join their team on a contract basis in Barrow-in-Furness, Cumbria, UK. The role and responsibilities will include but are not limited to the following: Temporary Contract - PAYE Start May 2026 12 months IT Service Support … Analyst is responsible for providing technical support and assistance to users within the business offering prompt and accurate feedback. IT Service Support Analysts should prioritise customer focus, demonstrating empathy, effective communication, and prompt responsiveness. Establishing trustful relationships with business customers and offering advice to optimise technology use is essential. ...

smooth daily operations. Role Provide first-line IT support to council staff via phone, email, and in person Log, track, and resolve incidents and service requests using IT service management tools Escalate unresolved issues to appropriate teams while maintaining ownership and communication Assist with hardware and software … installations, configurations, and troubleshooting Maintain accurate records of IT assets and service activities Contribute to the creation of user guides and knowledge base articles Participate in team meetings, training sessions, and service improvement initiatives Support the procurement and disposal of IT equipment in line with council policies Training ...

Operations Site Technician to support the performance, reliability, and continuous improvement of ICT systems across a large-scale, mixed-use estate. Working closely with service delivery leadership, suppliers, and internal stakeholders, you will ensure the smooth operation of critical infrastructure while coordinating technical changes, incident response, and ongoing enhancements. … site contact for third-party ICT suppliers, overseeing support delivery, troubleshooting, and infrastructure changes. * Review, approve, and oversee technical changes including VLAN configurations, switch management, and Wi-Fi deployments in line with CAB processes and estate standards. * Participate in Change Advisory Board (CAB) activities, ensuring all changes align with ...

proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data … centres, and cloud-based systems. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Proficient in managing a complex SCCM environment, including Distribution Points, and other sites over ...

support, and digital solutions. Role You'll learn how to: Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels. To identify issues, provide and advise suitable solutions and actions Accurate logging and record keeping of all issues and queries in the UKPS … Service Management Software Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress To provide support to the companies’ desktop solutions and management of active directory, user maintenance processes and Microsoft Office products Liaising with the Operational Support team ...

processes are designed and delivered within a modern ERP environment. This is a high-impact role which will influence how field service operations are standardised, optimised, and scaled across the business. This role will take: ownership of the end-to-end design of O&M processes for a critical … intersection of business and technology, ensuring operational needs are translated into practical, system-enabled solutions within IFS. take ownership of the design of core service processes including work management, preventive and reactive maintenance, scheduling, technician execution, and service reporting. Responsibilities: Leading O&M process discovery and designing ...

Apprentice to join our IT team. This is a fantastic opportunity to gain hands-on experience across three core IT support areas: the IT Service Desk, Deskside Support, and the Second Line Technical Team. You’ll be a key part of our customer-facing IT support function, helping staff … Communications Technician Apprenticeship. Responsibilities: Provide first-line IT support to council staff via phone, email, and in person. Log, track, and resolve incidents and service requests using IT service management tools. Escalate unresolved issues to appropriate teams while maintaining ownership and communication. Assist with hardware and software ...

ensure operational teams can confidently support the live Finance platform. Contribute to hyper-care and early life support activities post-go-live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance. Manage incident triage, root cause analysis, and problem resolution for platform … resilience, and operational efficiency of the platform. Job Requirements: Essential: Experience in application support, ideally with finance platforms, OneStream in particular. Strong understanding of Service Management frameworks such as ITIL. Solid background in: Operating system management (Windows/Linux) Application troubleshooting and performance optimisation Log analysis, system ...

teams to deliver secure and innovative solutions for defence, government, and public sector clients. This is a great opportunity for someone with early project management experience who is keen to develop their skills on complex, mission-critical programmes. Key Responsibilities Support project planning, budgeting, and forecasting of costs … similar methodologies Contribute to bid preparation and internal stakeholder communication Track and report on project changes, ensuring accurate performance monitoring Support the management of the project lifecycle and supply chain activities Work collaboratively within an Integrated Project Team (IPT) What We're Looking For Essential Skills & Experience Experience managing ...

Support patching, upgrades, and migrations of Citrix components. Both proactive and reactive problem record progression and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high … degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a Third Line Support role Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience ...

quality assurance for system changes and upgrades Identify risks and provide mitigation strategies within network delivery Build and maintain effective relationships with managed service providers and external suppliers Contribute to a culture focused on balancing service quality with cost efficiency Special Conditions Participation in an on-call rota … Regular travel may be required Subject to Management Vetting About You Strong technical knowledge of networking technologies including Cisco, Azure, AWS, SD-WAN, VLANs, and routing (static & dynamic) Experience with network monitoring and management tools such as SolarWinds Familiarity with security and cloud-based solutions (e.g. Zscaler, Sentinel ...

What you'll be doing: The IT Programme Manager role is a key position, responsible for the management of strategic initiatives within a large investment portfolio, supporting the Retail side of our business. This is a great opportunity to work at the heart of the business, delivering technology critical … Build strong relationships with senior sponsors (up to exec level), IT leadership, and third-party partners; drive clear communication and stakeholder alignment. Risk & issue management: Proactively identify, mitigate, and escalate risks, assumptions, issues, and dependencies. Process & quality oversight: Ensure compliance with IT delivery methodologies and governance frameworks; promote continuous ...

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...

working closely with business stakeholders and technology teams to capture requirements, improve processes, and drive the implementation of ServiceNow capabilities, particularly across IT Service Management (ITSM) and workflow automation. The successful candidate will play a key role in ensuring that ServiceNow solutions are aligned to business needs, scalable … where required Analyse as-is and to-be processes to identify efficiency gains and automation opportunities Drive improvements in incident, problem, change, and request management processes Ensure alignment with best practice frameworks (e.g. ITIL) Act as a bridge between business users and technical teams Engage with stakeholders across Technology ...

multi-site environments, and strong coverage in Cyber security, cloud, automation, AI and enterprise platforms. Core areas being digital transformation, technology strategy and leadership, service management, financial vendor management, governance risk management. Working closely with Global teams to align UK strategy. Good leadership skills, remain calm ...