176 to 200 of 473 Service Management Jobs in England

services across a designated region. Reporting to the Head of Field Operations, you will be responsible for the operational performance, technical leadership and people management of regional IT Managers, Onsite Engineers and other field-based colleagues. You'll ensure services are delivered consistently, customer commitments are met and regional … teams have the resources, support and direction needed to succeed. This is a highly visible leadership role, combining operational management, technical oversight and customer engagement. You'll act as the senior escalation point for complex technical and service issues while driving high standards, continuous improvement and a culture ...

inclusive environment that helps them thrive. Our client, a leading player in the financial services industry, is seeking an experienced Identity & Access Management Operations Analyst at the VP level to bolster their IAM operations across EMEA. This is an exciting opportunity for a talented professional who thrives … dynamic environment and is eager to make a significant impact on access management services. Role: Identity & Access Management Operations Analyst, VP Duration: 12 Months Location: London (Hybrid, 2 - 3 days a week in office) Rate: £750 per day (umbrella) Role Summary: In this pivotal role, the successful candidate ...

Service Desk Controller Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Desk Controller. We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate about … providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support: Provide ...

Service Scheduling Coordinator Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Scheduling Coordinator . We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate … about providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support ...

Suitable For Visa Holders. Role is available in the following locations too: Belfast, Edinburgh, Manchester Shape the future of customer and service experiences. Solve complex problems. Deliver meaningful change. We're transforming how organisations serve their customers, employees and communities. We're looking for Senior Consultants with a passion … service transformation, customer experience and human-centred design to join our growing team. This is an opportunity to work alongside exceptional talent across Service Design, Customer Strategy, UX, Product, Research, Data and Engineering, helping some of the UK's leading organisations redesign services that deliver better outcomes ...

infrastructure services Produce and review technical artefacts including design documentation, build guides and operational procedures Support system testing, integration and commissioning activities Work with Service Management to investigate and resolve incidents and service requests Contribute to continuous improvement, automation and standardisation of WINTEL services Deliver activities … technical documentation (e.g. LLDs, build guides, runbooks) Strong troubleshooting, analytical and communication skills Experience working in complex programmes and large technical teams Understanding of service management principles (ITIL) You must hold, or be eligible to obtain, UK Security Clearance (SC) Additional information: Exposure to secure or regulated environments ...

Description This is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus, as well as excellent technical network and security knowledge. Duties & Responsibilities Support multiple clients across multiple technologies Mentoring of junior team members. Consult with … customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising ...

days' holiday + bank holidays, funded training and certifications, pension, charity leave and free on-site parking Our client, a growing UK Managed Service Provider, is hiring an experienced IT Services Manager to lead its technical service operation across support, field services and project delivery. This … senior leadership position with genuine scope to influence how IT services are delivered. You'll develop the technical team, drive service standards, oversee customer projects and act as a senior technical and operational point of contact across the business. What you'll do Lead, mentor and develop teams across ...

world-leading Time & Frequency departmentis seeking a Service Operations Lead . This is an exceptional opportunity to join the global authority in precision timing at a defining moment for UK digital infrastructure. Backed by agovernment investment of £180 millionin theNational Timing Centre (NTC) programme, we are developing a world … recruit and inspire a team of specialists to deliver against KPIs and SLAs. This is a unique opportunity to shape a critical national service and drive innovation in timing technology. Drive strategy and collaboration with NTC leadership, scientists, and engineers. Recruit and develop a high-performing team across science ...

technologies. Working alongside experienced IT professionals, you'll gain exposure to a wide range of technologies including Microsoft 365, Microsoft Intune, Entra ID, service management platforms and AI-powered tools such as Microsoft Copilot. This is an exciting opportunity to join a globally recognised business at a time … user guides, knowledge articles and IT documentation Monitoring IT systems and escalating incidents where required Working with third-party IT providers and helping track service performance Supporting digital transformation and AI implementation projects across the UK business Maintaining accurate records within our IT service management platform Applying ...

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: Work closely with team members to support daily operations and tasks. Help identify, prioritise, and respond to incidents … issues in a timely manner, following clear procedures. Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using the event management tools. Assist specialist teams with resolving technical ...

Service Desk Team Leader Up to £50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office/2 Days Home) We're looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop a team ...

client is a growing UK Software product company providing workforce management software to 100’s of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line/Service Management) to help shape … they deliver service, working closely with Product and Engineering. Location: Banbury, but work from home & remote available. Good commutes form Rugby, Oxford, Coventry, Leamington Spa, Northampton, Milton Keynes, etc Salary: £35,000 to £40,000 basic plus benefits. Working arrangement: hybrid, with core weekday hours and a weekend support ...

customer's business outcomes. Key Responsibilities 1. Deal & Solution Architecture Leadership Lead the architecture of complex, multi tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … sessions, and deep dive technical/operational interviews. 4. Financial & Commercial Architecture Shape pricing models including T&M, Fixed Price, Outcome based, or Managed Service constructs. Ensure commercial solutions reflect risk adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand … user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high … standard of service delivery. You will join Alscient's Managed Services team, supporting customers across a range of sectors. This is a hands-on leadership role, where you will be actively involved in service reviews and customer conversations while remaining closely engaged in your team ...

processing, generative and agentic AI, from initiation through to handover. Oversee integration of AI capabilities into existing enterprise systems (ERP, CRM, cloud platforms, infrastructure management platforms etc.), managing scope, timeline and quality. Break down AI features into sprints and milestones, managing delivery cadence and tracking velocity, quality and technical … APIs and cloud infrastructure, working closely with ML engineers and platform teams. Experience At least 12 years IT industry experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services Experience in working in a collaborative environment Ability to articulate ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

Overview: Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will providefirst-line technical support, ensure the effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin … fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing to probleminvestigations, and supporting continuous service improvement initiatives. Location: Building 7, Caldecotte Lake BusinessPark, Milton Keynes, MK7 8JU Duration: ASAP - 31 October 2026 Working Hours: Monday to Friday, 09:00 - 17:30(within ...

About the Client Our client is an established managed service provider committed to delivering robust, high-performance IT solutions and security-focused support. Grounded in continuous improvement and excellent service standards, they foster a collaborative workplace where technical growth, quality assurance, and candidate development are highly valued. … Responsibilities Team Leadership & Supervision Lead and coordinate a team of service desk technicians to ensure incidents and service requests are logged, prioritised, and resolved promptly. Provide ongoing mentorship, guidance, and training to junior team members. Act as the primary escalation point for high-priority or complex technical issues. ...

Farnborough delivers critical boundary security and managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations … lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will … experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated, preferably in business or management, or equivalent relevant experience ...

will cover enterprise applications, integrations, customer-facing systems, platforms and associated infrastructure, with a strong emphasis on proactive monitoring, effective incident resolution and continual service improvement. You will work across a broad technology environment, identifying potential issues before they impact users, responding to operational incidents and helping ensure that … reliable, secure and capable of supporting business requirements. The position involves close collaboration with teams across Engineering, Platform, Integration, Product, Cybersecurity, Enterprise IT and Service Management. You will contribute to areas including incident response, change and release activities, operational governance, platform optimisation and service continuity. Key Responsibilities Provide ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

Azure Data Factory, Azure Databricks, Azure Data Lake, Azure SQL and Azure Synapse. You'll combine deep Azure Data Platform knowledge with leadership, stakeholder management and project delivery experience, helping shape the organisation's data strategy and ensuring its data platforms provide secure, reliable and scalable foundations for Business … Lake, Azure SQL and Synapse while ensuring solutions are scalable, secure, supportable and cost-effective. You'll also oversee platform performance, monitoring and incident management, lead migrations and platform upgrades, and promote best practice across Data Architecture, Azure DevOps, CI/CD, Data Governance, Data Quality and Cloud Security. ...