226 to 250 of 846 Service Management Jobs in England

wider Technology Services function. End User Services provides a range of services to the Trust. These include deployment, maintenance and enhancement of end user device operating systems and applications, management of cloud hosted solutions. The End User Specialist is a technical role that sits within End User Services. It has delegated responsibility for key tasks enabling operational continuity and … is expected to work collaboratively with other teams. These include, but are not limited to, Digital Systems, Infrastructure, Information Security and Compliance, Clinical Applications, Software Development, Solutions Architecture and Service Management. Main duties of the job To assist the End User Services Manager in maintaining operating system images, software packaging and deployment management in accordance with Trust, industry … and national standards with reference to ITIL service management processes. With guidance from the End User Services Manager, lead on the management and configuration of Trust deployment tools such as Configuration Manager (SCCM) and Intune Coordinate and complete upgrade and maintenance activities including patch, upgrade, hot fix deployment in line with agreed schedules and processes Assist with More ❯

and translate their business and technical requirements, propose solutions to business problems, and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager … or consulting role. Proven leadership skills in managing small teams and projects. Ability to produce documentation at various levels, including technical and customer-facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR … products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) is beneficial. Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients More ❯

work with our Higher education client within their agile product team supporting key digital platforms. This role combines support responsibilities with hands-on involvement in lightweight development and release management activities across a modern cloud-based infrastructure. Your will be responsible for providing first-line support through a service management ticketing system, triaging and resolving issues from … systems and AWS services, with some scripting ability in Python and a passion for troubleshooting and continuous improvement. • Working knowledge of Linux/LAMP environments (CLI, system services, user management) • Experience with AWS (EC2, S3, IAM, etc.) • Basic to intermediate Python scripting skills • Familiarity with MySQL or similar relational databases • Understanding of ITIL practices for service support Platform More ❯

ll have the chance to work with a broad range of technologies and gain experience across different areas of the business. Key Experience Required: Take ownership of the IT Service Management toolset, ensuring it is effectively maintained and utilized. Serve as an escalation point for the service desk, helping to assign and resolve issues promptly while clearly … Experience Required: Demonstrated experience in a comparable IT infrastructure or systems support role, with a solid background in managing enterprise-level environments. Knowledge of ITIL v3 principles or IT service management best practices is beneficial. Strong practical knowledge of Microsoft Azure Services, including Virtual Machines, Entra ID, networking components, Logic Apps, and Storage Accounts. Excellent problem-solving abilities … routine infrastructure tasks to improve efficiency. Good grasp of core networking concepts, such as LAN and WAN infrastructure, VPNs, and firewall configurations. Hands-on familiarity with remote monitoring and management tools like Microsoft Intune, NinjaOne, and Jamf. Previous experience working with Cisco Meraki product is an added advantage. The Package: Basic annual salary up to £50,000 per annum. More ❯

ll have the chance to work with a broad range of technologies and gain experience across different areas of the business. Key Experience Required: Take ownership of the IT Service Management toolset, ensuring it is effectively maintained and utilized. Serve as an escalation point for the service desk, helping to assign and resolve issues promptly while clearly … Experience Required: Demonstrated experience in a comparable IT infrastructure or systems support role, with a solid background in managing enterprise-level environments. Knowledge of ITIL v3 principles or IT service management best practices is beneficial. Strong practical knowledge of Microsoft Azure Services, including Virtual Machines, Entra ID, networking components, Logic Apps, and Storage Accounts. Excellent problem-solving abilities … routine infrastructure tasks to improve efficiency. Good grasp of core networking concepts, such as LAN and WAN infrastructure, VPNs, and firewall configurations. Hands-on familiarity with remote monitoring and management tools like Microsoft Intune, NinjaOne, and Jamf. Previous experience working with Cisco Meraki product is an added advantage. The Package: Basic annual salary up to £50,000 per annum. More ❯

want to hear from you! The Role We are seeking an experienced Head of Corporate IT to lead and optimise IT operations across the organisation, driving strategic alignment, enhancing service delivery, and managing IT infrastructure across Vix and ICM Mobility. This role will be pivotal in ensuring seamless IT service, supporting business objectives, and maintaining strong collaboration across … Collaboration: Partner with cross-functional teams to ensure IT solutions support business initiatives and integrate seamlessly. Compliance & Security: Maintain regulatory compliance (ISO27001, GDPR) and implement robust cybersecurity measures. Vendor Management: Oversee vendor relationships, procurement, and contracts to deliver high-quality, cost-effective IT services. Resilience & Incident Management: Lead IT incident resolution efforts, ensuring swift recovery and clear stakeholder … communication. Change Management: Drive successful adoption of new systems and processes while supporting ongoing improvements. What You Bring to the Role We're looking for someone who can: Lead Globally: Proven experience managing international teams, balancing local needs with global priorities, and navigating cultural diversity. Think Strategically: Expertise in developing IT strategies that align with business growth and operational More ❯

leading large technical teams, ensuring SLA compliance, driving stakeholder satisfaction, and collaborating with both onsite and offshore teams. The Opportunity : Own the end-to-end delivery of assigned infrastructure service towers across the program. Manage the transition phase in coordination with the Transition Lead and customer stakeholders. Ensure seamless handover to operations and establish steady-state delivery governance. Lead … continuous improvement , operational excellence, and customer satisfaction. Ensure compliance with contractual obligations, security policies, and audit requirements. Collaborate with other internal delivery leads across data center, cloud, network, EUC, service desk, and application teams. Location: Role is based in London . Willingness to work onsite with flexibility for hybrid working where applicable. Occasional travel may be required within the … Minimum 15 years of experience in IT Infrastructure Delivery and Program Management. Proven experience in transition and steady-state delivery of managed services engagements. Strong knowledge of ITIL practices, service management frameworks, and SLA governance. Experience working in complex, multi-vendor environments with onsite-offshore delivery models. Exceptional stakeholder management and communication skills . Ability to drive More ❯

leading large technical teams, ensuring SLA compliance, driving stakeholder satisfaction, and collaborating with both onsite and offshore teams. The Opportunity : Own the end-to-end delivery of assigned infrastructure service towers across the program. Manage the transition phase in coordination with the Transition Lead and customer stakeholders. Ensure seamless handover to operations and establish steady-state delivery governance. Lead … continuous improvement , operational excellence, and customer satisfaction. Ensure compliance with contractual obligations, security policies, and audit requirements. Collaborate with other internal delivery leads across data center, cloud, network, EUC, service desk, and application teams. Location: Role is based in London . Willingness to work onsite with flexibility for hybrid working where applicable. Occasional travel may be required within the … Minimum 15 years of experience in IT Infrastructure Delivery and Program Management. Proven experience in transition and steady-state delivery of managed services engagements. Strong knowledge of ITIL practices, service management frameworks, and SLA governance. Experience working in complex, multi-vendor environments with onsite-offshore delivery models. Exceptional stakeholder management and communication skills . Ability to drive More ❯

to supporting company project bids and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage and prioritise all 2nd line … incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures. Maintain regional service excellence … by providing customers with continual and regular updates throughout the management of their incidents and requests. Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony More ❯

leading large technical teams, ensuring SLA compliance, driving stakeholder satisfaction, and collaborating with both onsite and offshore teams. The Opportunity : Own the end-to-end delivery of assigned infrastructure service towers across the program. Manage the transition phase in coordination with the Transition Lead and customer stakeholders. Ensure seamless handover to operations and establish steady-state delivery governance. Lead … continuous improvement , operational excellence, and customer satisfaction. Ensure compliance with contractual obligations, security policies, and audit requirements. Collaborate with other internal delivery leads across data center, cloud, network, EUC, service desk, and application teams. Location: Role is based in London . Willingness to work onsite with flexibility for hybrid working where applicable. Occasional travel may be required within the … Minimum 15 years of experience in IT Infrastructure Delivery and Program Management. Proven experience in transition and steady-state delivery of managed services engagements. Strong knowledge of ITIL practices, service management frameworks, and SLA governance. Experience working in complex, multi-vendor environments with onsite-offshore delivery models. Exceptional stakeholder management and communication skills . Ability to drive More ❯

them into technical specifications, ensuring alignment with infrastructure and network capacity needs. We will develop dashboards to provide near Real Time network status. Collaborating closely with network operations and service teams, we will provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep … VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience. Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA. Excellent … Understanding of low-latency technologies commonly used in the financial sector. Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VxLAN, and related technologies. Proficiency in Service Management processes, preferably with ITIL knowledge. Excellent spoken and written English skills, enabling meaningful collaboration. Preferred Skills and Experience A bachelor's degree or equivalent experience in a More ❯

them into technical specifications, ensuring alignment with infrastructure and network capacity needs. We will develop dashboards to provide near Real Time network status. Collaborating closely with network operations and service teams, we will provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep … VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience. Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA. Excellent … Understanding of low-latency technologies commonly used in the financial sector. Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VxLAN, and related technologies. Proficiency in Service Management processes, preferably with ITIL knowledge. Excellent spoken and written English skills, enabling meaningful collaboration. Preferred Skills and Experience A bachelor's degree or equivalent experience in a More ❯

them into technical specifications, ensuring alignment with infrastructure and network capacity needs. We will develop dashboards to provide near Real Time network status. Collaborating closely with network operations and service teams, we will provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep … VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience. Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA. Excellent … Understanding of low-latency technologies commonly used in the financial sector. Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VxLAN, and related technologies. Proficiency in Service Management processes, preferably with ITIL knowledge. Excellent spoken and written English skills, enabling meaningful collaboration. Preferred Skills and Experience A bachelor's degree or equivalent experience in a More ❯

s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are seeking a skilled Lead IT Service Management (ITSM) Architect with ServiceNow expertise to drive a critical transformation program within our IT organization. You will shape the future of our IT operations by delivering ServiceNow … optimization, and the overall alignment with organizational objectives. This is a unique opportunity to shape the future of our IT operations by spearheading the implementation of AIOps-led IT management practices. You will provide technical leadership, define architectural standards, and guide cross-functional teams to deliver a unified, intelligent, and highly automated IT operational environment. This role can be … are open to full time and part time applicants, as well as flexible working arrangements. Key Accountabilities Transformation Leadership - Lead the architectural design and strategic direction for the IT management transformation, focusing on AIOps and platform consolidation Technical Leadership - Lead the architectural design and implementation of scalable ITSM solutions on the ServiceNow platform ServiceNow Architecture - Design, develop, and oversee More ❯

leads. Share insights on market trends and competitive positioning. Your Profile: Essential knowledge/experience: Good experience in IT Infrastructure/Apps including in IT Solutions architecture/Bid Management/Pre-Sales support. Demonstrated experience in technical consulting, sales cycles as a solution architect, presales, professional services. Demonstrated experience in multiple ServiceNow implementations, migrations & upgrades and Strong understanding … of IT service management processes and frameworks Strong technical & hands on experience in multiple ServiceNow product suites - ITSM, ITAM, ITOM, Now Assist, etc & other related applications & 3rd party software integrations with ServiceNow. Experience with CMDB design, architecture, and implementations, MID Server management, Discovery, Service Mapping, ATF. Experience in Glidescripting, Python, JavaScript, REST/SOAP APIs, HTML … CSS, Workflow and UI development and Service Portal Concepts, business rules, client scripts, data imports, custom apps, and development methods. Relevant ServiceNow certification eg. ServiceNow Certified System Administrator, ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) certification. Demonstrable experience of collaborating with geographically dispersed teams, requirements management, agile practices and working with clients to foster positive relationships. More ❯

leads. Share insights on market trends and competitive positioning. Your Profile: Essential knowledge/experience: Good experience in IT Infrastructure/Apps including in IT Solutions architecture/Bid Management/Pre-Sales support. Demonstrated experience in technical consulting, sales cycles as a solution architect, presales, professional services. Demonstrated experience in multiple ServiceNow implementations, migrations & upgrades and Strong understanding … of IT service management processes and frameworks Strong technical & hands on experience in multiple ServiceNow product suites - ITSM, ITAM, ITOM, Now Assist, etc & other related applications & 3rd party software integrations with ServiceNow. Experience with CMDB design, architecture, and implementations, MID Server management, Discovery, Service Mapping, ATF. Experience in Glidescripting, Python, JavaScript, REST/SOAP APIs, HTML … CSS, Workflow and UI development and Service Portal Concepts, business rules, client scripts, data imports, custom apps, and development methods. Relevant ServiceNow certification eg. ServiceNow Certified System Administrator, ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) certification. Demonstrable experience of collaborating with geographically dispersed teams, requirements management, agile practices and working with clients to foster positive relationships. More ❯

solutions using Power Platform tools and Dynamics 365. Create and manage custom entities, workflows, business processes, and plugins within D365. - User Support & Training: Align processes with internal Quality, Customer Service, and IT teams. Partner closely with Business Solutions Partner and other stakeholders to ensure user needs are met and adequate training materials are provided. - System Integration: Work with technical … teams to integrate D365 with internal and external systems using appropriate integration methods such as APIs, Power Platform Connectors, and Azure Logic Apps. - Data Management: Collaborate with IT & Data functions to ensure data integrity and security within the Azure Power Platform and D365 environments. Ensure compliance with data handling and processing within a regulated healthcare environment. - Effective Collaboration: Work … Microsoft Power Platform and D365. - Proficiency in Power Apps, Power Automate, Power BI, and D365 customisation and configuration. - Knowledge of Azure, Dataverse, SQL, and DAX. - Awareness of Application Lifecycle Management (ALM), Continuous Delivery, and Continuous Improvement. - Strong communication skills and the ability to collaborate effectively with technical and non-technical stakeholders. - Experience working in a highly regulated industry and More ❯

leads. Share insights on market trends and competitive positioning. Your Profile: Essential knowledge/experience: Good experience in IT Infrastructure/Apps including in IT Solutions architecture/Bid Management/Pre-Sales support. Demonstrated experience in technical consulting, sales cycles as a solution architect, presales, professional services. Demonstrated experience in multiple ServiceNow implementations, migrations & upgrades and Strong understanding … of IT service management processes and frameworks Strong technical & hands on experience in multiple ServiceNow product suites - ITSM, ITAM, ITOM, Now Assist, etc & other related applications & 3rd party software integrations with ServiceNow. Experience with CMDB design, architecture, and implementations, MID Server management, Discovery, Service Mapping, ATF. Experience in Glidescripting, Python, JavaScript, REST/SOAP APIs, HTML … CSS, Workflow and UI development and Service Portal Concepts, business rules, client scripts, data imports, custom apps, and development methods. Relevant ServiceNow certification eg. ServiceNow Certified System Administrator, ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) certification. Demonstrable experience of collaborating with geographically dispersed teams, requirements management, agile practices and working with clients to foster positive relationships. More ❯

and site setups. Collaborating globally with functional and cross-functional teams. Performing server maintenance, administration, and basic networking tasks. Troubleshooting user account issues such as passwords and access. Managing service calls and documenting work in the global service management system. Ensuring timely resolution of service tickets to meet SLAs. Diagnosing incidents and problems through user discussions … vendor products/services; troubleshooting network connectivity and configuring networked printers. Proficiency in standard business software such as Microsoft Office. IT experience including Active Directory, Azure, Intune, Mobile Device Management, Networking (Cisco Meraki), and Windows Server configuration. Diversity is celebrated at Multiplex. We encourage applications from all genders, cultures, and backgrounds. Even if you don't meet every qualification More ❯

the ideal candidate will shape the strategy, design, and transformation of complex infrastructure landscapes—including Wintel, Linux, Network, Voice, Collaboration, Mobility, Observability, End-User Computing, End-User Services, and Service Desk. You will lead and drive architecture review boards and provide strategic direction. This role acts as a key advisor to senior leadership and ensures that infrastructure investments align … high-performing solutions across multiple domains: Wintel & Linux platforms Network (LAN/WAN/SD-WAN, Wireless, Firewalls) Unified Communication/Voice/Collaboration (Cisco, MS Teams) Mobility & Endpoint Management (Intune, MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR … Architecture, with deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder management skills. Deep understanding of More ❯

the ideal candidate will shape the strategy, design, and transformation of complex infrastructure landscapes—including Wintel, Linux, Network, Voice, Collaboration, Mobility, Observability, End-User Computing, End-User Services, and Service Desk. You will lead and drive architecture review boards and provide strategic direction. This role acts as a key advisor to senior leadership and ensures that infrastructure investments align … high-performing solutions across multiple domains: Wintel & Linux platforms Network (LAN/WAN/SD-WAN, Wireless, Firewalls) Unified Communication/Voice/Collaboration (Cisco, MS Teams) Mobility & Endpoint Management (Intune, MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR … Architecture, with deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder management skills. Deep understanding of More ❯

with a focus on uptime, resilience, and cost-efficiency. Perform performance tuning, system optimisation, and capacity planning to ensure infrastructure reliability and maintainability. Engage in Major Incident and Problem Management, including conducting Root Cause Analysis (RCA) and implementing long-term solutions. Conduct regular reviews across client estates, proactively identifying and addressing potential risks or inefficiencies. Develop and maintain comprehensive … system documentation, including High-Level and Low-Level Designs (HLDs/LLDs), operational procedures, and knowledge base content. Use service management tools to manage and prioritise tasks, ensuring SLA adherence and timely resolution of incidents and requests. We're looking for relevant experience in 3rd Line with: Good knowledge of Microsoft Technologies as well as Networking, Virtualisation and … technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation Or Onsite support experience Experience in the implementation or management of company policies and procedures CCNA, VCP, MCP, NCDA is desirable Experience with Incident Management, Problem Management, Change Management More ❯

CMDB. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … roadmaps. Key Responsibilities/Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development … of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities More ❯

365. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … roadmaps. Key Responsibilities/Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development … of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities More ❯

365. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … roadmaps. Key Responsibilities/Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development … of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities More ❯