226 to 250 of 361 Service Management Jobs in England

products in commercial environments. Practical experience with Agile (Scrum, Kanban). Ability to manage budgets and technical trade‐offs. IT Operations & Soft Skills IT Service Management and system admin experience. Ability to maintain IT equipment and local networks. Strong communicator with excellent stakeholder skills. Good understanding … genuinely valued. Enjoy real opportunities for professional growth, with exposure to modern techniques, industry trends, and the chance to broaden your influence across multiple service areas. Work in a dynamic, digital‐first environment that embraces experimentation, continuous improvement, and the smart use of AI and automation. Benefit from genuine ...

system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times. Main duties of the job To manage and maintain the e-rostering system and the related modules relating … system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times. About us Be Part of Our Team... BCHC has more than 5000 staff working across Birmingham and the West ...

Data Ops Manager to own the operational excellence of a large-scale Azure data platform. This role is central to ensuring platform reliability, incident management, SLA oversight, cost efficiency, and deployment governance. You will lead the response to operational issues, drive process improvements, and ensure the platform supports business … align operational strategy with business objectives and platform roadmap. Required Skills & Experience Proven experience managing operations for large-scale data platforms. Skilled in incident management, root cause analysis, and SLA enforcement. Hands-on experience with Azure Synapse, Databricks, ADF, and Power BI. Experience with CI/CD, automation ...

support the delivery of IT to staff and delegates. Role Key responsibilities: Assist in the resolution of technical faults and changes within the agreed service level agreements set out. Progressing and escalating issues accordingly. Keep accurate records in the service management system, making sure that customers always … feedback on the progress of faults and changes. Assist in the support, monitoring and development of internal IT Systems. Maintain the accuracy of asset management software, cataloguing new, updated and retired devices. Provide excellent customer service and be fully responsive to the needs of the customers and employers. ...

support tickets across the EMEA region, ensuring timely and effective resolution. Lead and coordinate a small regional support team, balancing workloads and maintaining high service standards Act as the primary IT contact for business stakeholders, understanding and addressing their technology needs. Collaborate with global IT teams to ensure consistency … support tickets across multiple sites or regions. Strong technical knowledge of Microsoft 365, Windows and macOS, Active Directory, and basic networking. Familiarity with IT service management tools such as ServiceNow, Jira, or similar platforms. Excellent communication skills, with the ability to collaborate across teams and time zones. ...

travel Salary: £26,666 - £36,665 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent If you have exceptional customer service skills and want to make a real difference to people's lives, then this could be just what you've been looking for! Following … other locations within East Anglia and the North of England where Clarion provides corporate IT services. You'll be working closely with the Service Desk and other DDaT teams to deliver high-quality location-based support. With a good working knowledge of core IT service management processes ...

Responsibilities: - Implement and enforce the environments strategy across development, test, UAT, pre-production, and production. - Ensure environments are stable, available, and performant, meeting agreed service levels. - Manage environment-related incidents, problems, and escalations, working with the wider Technology teams to resolve issues quickly. - Work closely with release management …/Experience: - Strong understanding of infrastructure, cloud platforms (e.g. Azure), and hosting models. - Experience working with development, testing, and DevOps teams. - Knowledge of IT service management practices (incident, problem, change). - Experience working in regulated or security-conscious environments. - Experience with infrastructure as code and automation tools ...

Service Delivery Associate – Release & Deployment Manager Security Clearance - essential. Location : Wiltshire (5 days p/week on-site) About the Role Our client is seeking an experienced Release & Deployment Manager. You will oversee and coordinate releases across multiple applications, ensuring effective governance and smooth transition through development, testing … work orders and daily engagement with the Customer Authority. Support improvements to Change & Release processes. Represent Fujitsu professionally on site. Skills & Experience Strong IT Service Management background. Solid understanding of Change & Release Management best practice. Experience coordinating multi-application release schedules. Strong planning, reporting and risk management ...

basis About the role Were looking for a Support Desk Analyst to join our growing support team, playing a key role in delivering excellent service to our customers. Youll be the first point of contact for incoming queries, supporting customers by phone, email, and ticketing system, and helping … role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness ...

guiding programme direction, ensuring delivery excellence, and supporting the expansion of client relationships. Responsibilities Lead large or multi-workstream transformation programmes Provide senior stakeholder management across business and technology leadership Drive programme governance including scope, delivery quality, and risk management Partner with architects and delivery leaders to shape … facing delivery responsibility Experience managing senior stakeholders across business and technology functions Demonstrated ability to govern multi-stream delivery programmes Strong understanding of enterprise service management and transformation initiatives Experience leading consulting teams and delivery structures Required Skills Multi-module ServiceNow experience (e.g. ITSM, HRSD, CSM, ITOM ...

ITSM system Escalate issues to senior support teams when required Create and maintain clear technical documentation Deliver a friendly, professional, and customer-focused service Essential Skills and Experience Experience in 1st Line or 2nd Line IT support Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune … Ability to support audio-visual and conferencing systems Solid understanding of IT service management processes Excellent communication and interpersonal skills Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...

global digital services firm in Greater London is seeking a Principal Consultant - ServiceNow SIAM Program Lead to orchestrate and optimize IT service delivery. The ideal candidate must possess over 10 years of experience in IT Service Management and strong ITIL expertise. Responsibilities include managing stakeholders, delivering SIAM ...

environments. Your day will include supporting and improving VMware infrastructure, administering Windows Server environments, and helping ensure continuity through effective backup, recovery, and change management practices. Youll work on site at our unique facility to support and improve air-gapped infrastructure. This is a collaborative, hands-on role, working … processes using Veeam, ensuring data resilience and business continuity. Part of your role will include keeping technical documentation up to date, and contributing to service stability through proactive maintenance, system improvements, and adherence to change control processes. The invaluable experience youll bring, to help us achieve more Were expecting ...

variety: one week you may be shaping a reference architecture and delivery plan; the next you’re implementing CI/CD, shipping a containerised service to AKS/EKS, hardening identity and network controls, and instrumenting logs/metrics/tracing so the system is supportable in the real … solutions that drive tangible uplifts in capability for clients and their users. We specialise in Enterprise and Solution Architecture, AI Systems Architecture, Systems Engineering, Service Management and DevOps, to build highly effective teams tailored to the problem‐space and requirements. As part of the Secure Systems Team ...

Service Desk- 1st line Incident Operator (4‐Month FTC) Location: Reading (5 days in office) Contract Type: Fixed Term Contract – 4 months Are you great with customers, confident on the phone, and skilled at solving technical problems? We’re looking for a Service Desk Incident Operator to join … single point of contact for Key Accounts, including handling escalations. Providing support and troubleshooting over the phone . Monitoring and responding to the Incident Management inbox . Escalating unresolved issues to second-line support teams . Logging and managing incident tickets within the service management system. Requesting ...

best practices Engage and influence stakeholders in a consultative manner Requirements 3+ years' strong hands-on ServiceNow development experience Experience building and developing ServiceNow Service Portals (public-facing) Experience building custom applications with a focus on UX/UI Strong experience translating business requirements into technical solutions Experience working … integrations: REST, SOAP, JSON, HTTP Experience building and maintaining ServiceNow integrations Strong troubleshooting, documentation and debugging capability Desirable Experience Experience with ServiceNow CSM (Customer Service Management) Exposure to Jira and Confluence Understanding of ServiceNow core platform architecture Knowledge of SaaS/cloud environments and ServiceNow licensing Certifications (Desirable ...

Director of Application Operations to enhance their application support strategy. The successful candidate will be responsible for improving ITIL processes, re-engineering Jira Service Management workflows, and ensuring high-quality service delivery. Ideal candidates will have strong leadership skills, expertise in application operations, and a solid understanding ...

tools (Ansible) Proven ability of managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available Experience and knowledge of service management frameworks (ITIL - Incident, Problem, Change and SLAs). Demonstrable experience of producing and rapidly delivering minimum viable solutions, results focused with ability … collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 52,442 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising ...

tools (Ansible) Proven ability of managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available Experience and knowledge of service management frameworks (ITIL - Incident, Problem, Change and SLAs). Demonstrable experience of producing and rapidly delivering minimum viable solutions, results focused with ability … collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 52,442 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising ...

tools (Ansible) Proven ability of managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available Experience and knowledge of service management frameworks (ITIL - Incident, Problem, Change and SLAs). Demonstrable experience of producing and rapidly delivering minimum viable solutions, results focused with ability … collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 52,442 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising ...

solutions (AlwaysOn, clustering, mirroring, log shipping). Strong T-SQL development and optimisation skills. Experience troubleshooting database performance and capacity issues. Familiarity with ITIL service management processes (incident, change, release, and problem management). Working knowledge of Windows Server administration. Exposure to PowerShell scripting is beneficial. Experience ...

Responsibilities: - Implement and enforce the environments strategy across development, test, UAT, pre-production, and production. - Ensure environments are stable, available, and performant, meeting agreed service levels. - Manage environment-related incidents, problems, and escalations, working with the wider Technology teams to resolve issues quickly. - Work closely with release management …/Experience: - Strong understanding of infrastructure, cloud platforms (e.g. Azure), and hosting models. - Experience working with development, testing, and DevOps teams. - Knowledge of IT service management practices (incident, problem, change). - Experience working in regulated or security-conscious environments. - Experience with infrastructure as code and automation tools ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

company systems while working alongside experienced IT professionals. Key Responsibilities Process incoming IT support calls and emails in line with defined processes and service levels Identify technical issues and advise on appropriate solutions Log and track incidents accurately within the IT Service Management system Escalate issues … third-party vendors where required and monitor progress Provide support for desktop systems, Active Directory, and Microsoft Office applications Assist with user account management and maintenance processes Support installation and configuration of system applications where required Assist with troubleshooting, testing, and diagnosing IT problems Maintain records of IT assets ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return ...