226 to 250 of 449 Service Management Jobs in England

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team click apply for full job details ...

Manager About the Role An exciting opportunity has arisen for an experienced Workshop Manager to lead the end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale, customer-facing technology environment. The successful candidate will provide both strategic and operational leadership, ensuring … testing of returned equipment and assets. Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery. Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures. Act as the senior escalation point ...

Service Engineer Location: Mobile - North East England (covering Newcastle to Leicester, with a base in the Pontefract area) Salary: £40-45k DoE Contract: Permanent, Full-time (35 hours per week, nine-day fortnight) About the Role We're looking for an experienced IT Service Engineer to join … technical issues, managing hardware fulfilment, and ensuring users receive an excellent IT support service. You'll also play a key role in: Resolving escalated Service Desk tickets. Deploying IT services to new and existing sites. Supporting hardware installations, upgrades and replacements. Assisting with site decommissioning projects. Delivering support ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets ...

Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful … known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations * Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty ...

Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful … known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations * Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty ...

network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with Digital Service directorate procedures. To ensure that the network meets all the relevant industry/national/legislative/… appropriate and constructive partnerships with relevant organisations and areas of both forces. To be commercially astute on infrastructure design, perpetually focussed on the 'service vs cost’ balance and take personal ownership, fully understanding and acting upon situations that require the pursuit of purpose over process. To build and maintain ...

directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions … serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy ...

implementation and ongoing support. Analyse business processes and translate requirements into effective D365 solutions. Configure and administer D365 F&O, including security, workflows, feature management, Lifecycle Services (LCS), and Application Lifecycle Management (ALM). Work with development teams to determine the appropriate balance between configuration and customisation. Design … support, and troubleshoot integrations using Dual Write, Data Management Framework (DMF), OData, REST APIs, Azure Logic Apps, Service Bus, and Power Automate. Develop and govern Power Platform solutions, including Power Apps, Power Automate, Power BI, and Dataverse, ensuring compliance with enterprise governance and Data Loss Prevention (DLP) policies. ...

business community. Please do not contact the recruiter directly. ITAM Engineer Position Description We are seeking a highly organised and detail-oriented IT Asset Management (ITAM) Engineer to oversee the full lifecycle management of IT assets across the organisation. This role is responsible for maintaining accurate and auditable … asset inventories, ensuring software licence compliance, supporting procurement and vendor management activities, and driving optimisation of IT asset utilisation and cost efficiency. The successful candidate will work closely with IT Operations, Service Management, Procurement, Security, Finance, and external vendors to ensure strong governance, compliance, and operational effectiveness ...

Your new company A forward-thinking organisation based in Ashton-under-Lyne is seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement. Your new role … Service Desk Manager, you will be responsible for overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships. What ...

Role The Service Analyst acts as the front line of IT support, providing high-quality technical assistance and customer service across the organisation. The role is responsible for logging, triaging, and resolving incidents and service requests, acting as a user advocate and ensuring issues are managed through … resolution in line with ITIL best practices, service levels, and security standards.This role is FTC to end of Jan 2027 where most days will be onsite near Darlington. Essential for the role Experience working in an IT service desk, desktop support, or technical support role Strong customer service ...

application support analysts Deliver software changes, projects, and BAU enhancements Plan and manage workloads, timelines, and resource allocation Ensure effective application support, incident management, and SLA adherence Implement monitoring, performance tuning, and optimisation strategies Manage vendor relationships and ensure third-party support continuity Oversee application upgrades, patches, and maintenance … budgets for application support and development activities Profile A successful Application Development and Support Manager should have: Proven experience in application development and support management Strong knowledge of application lifecycle management, Agile, and DevOps practices Experience with incident management in complex technical environments Familiarity with core banking ...

Infrastructure Directorate and reporting to the Technology Support Manager, this role plays a key part in supporting internal and external users and enhancing service desk operations. Working closely with our outsourced IT service desk partner, you will act as a key point of contact within SEG for escalations … local support, and device management, support and configuration- helping to ensure a seamless and effective support experience for all colleagues. Deliver Exceptional Support: Provide first and second line assistance for hardware, software, and systems, ensuring smooth operations for all users. Be the Key Liaison: Act as the vital link ...

Junior Account Manager/Service/Account Liaison We are working with an established software and consultancy business seeking a professional, organised Junior Account Manager/Service/Account Liaison to support clients, coordinate service requests and help maintain strong service levels. You will … client contact for additional work, enhancements and service changes, ensuring requests are managed within agreed costs, timelines and contractual arrangements. Key Responsibilities Act as first point of contact for client service requests, enhancements and changes. Manage change requests within agreed costs, timelines and SLAs. Draft and maintain Service ...

attain SC/DV clearance. As an 2nd line Infrastructure Engineer, you will provide advanced first-line operational support across multiple strategic managed service environments. This is not a traditional helpdesk role and is an exciting opportunity for someone to progress their career. You will be expected to independently … such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management Familiarity with ...

Role This role combines strategic supplier governance and financial oversight across a complex, regulated IT outsourcing agreement. The Supplier Management and Finance Lead is accountable for: End-to-end supplier performance and compliance Commercial integrity and financial control of services Governance of subcontractors and third-party costs Ensuring value … procurement, and suppliers to ensure services are delivered efficiently, compliantly and at the right cost. The position typically operates across two integrated domains: Supplier Management Lead (Operational & Governance) Supplier Finance Lead (Commercial & Financial Control) . Key Responsibilities Position Specifications Essential: Strong experience in supplier/vendor management within ...

enterprise environment - Strong, proven experience in IT support, systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding … security principles, cybersecurity best practices and data protection requirements - Excellent customer service skills with a professional, patient and user-focused approach - A full, valid driving licence with the ability to travel throughout the UK Please note, successful applicants will be required to be security cleared prior to appointment. Other ...

private cloud environments in Paris and Frankfurt, including local data centres in the UK, to a hybrid cloud model that incorporates Infrastructure as a Service, Platform as a Service and Software as a Service offerings across both private and public cloud. The successful candidate will be responsible … into terms that can be presented and understood by both technical and non‐technical audiences in multiple countries and continents. Key Responsibilities Leadership and Management: Lead and manage the Solution and Technical architecture teams within the Architecture vertical, providing direction, mentorship, and support to team members. Supervise various leads ...

London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the GOV.UK One Login and Wallet programme. This role will play a key part … ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead ...

consulting work, from problem definition through to recommendationsA good grasp of technology and digital concepts, with experience across some of the following domains:Enterprise Service Management (ESM) and Employee Experience, Cloud and infrastructure services, Engagement management and service operations, Data centre transformation and networks, Cybersecurity … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Make it real – what does it mean for you Your wellbeing:You’d be joining an accredited Great Place to work for Wellbeing ...

their live technology estate, ensuring stability, resilience, and continuous improvement. This is a hands-on role, working across architecture, operations, and third-party service delivery to ensure systems are effectively transitioned into BAU and optimised over time. Key Responsibilities Lead technical oversight of the live IT estate, ensuring stability … performance, and resilience Work closely with architecture teams to transition solutions into operational service Provide governance and oversight of managed service providers, ensuring quality delivery Review and assess technical changes, focusing on risk, impact, and alignment Drive incident analysis and root cause resolution across complex environments Maintain ...

cloud operations through close collaboration with strategic partners and internal stakeholders. You will act as the primary point of contact for AWS operations, overseeing service performance, driving operational excellence, and ensuring alignment with business priorities. You will play a key role in managing service delivery, improving cloud performance … operations Owning major incidents and driving resolution through internal teams and partners Ensuring adherence to SLAs, KPIs, governance standards, and operational metrics Driving continuous service improvement initiatives with partners and internal teams Leading service reviews and maintaining robust operational reporting Governing change, release, and incident management processes ...

responsible for leading the end-to-end transition strategy, ensuring critical services are transferred safely while driving improvements in operational efficiency, governance and service quality from day one. Key Responsibilities Lead the overall transition strategy, governance and delivery across multiple technology service towers. Develop and manage integrated transition … cutover activities. Coordinate incumbent suppliers, delivery partners and internal stakeholders throughout the transition lifecycle. Ensure knowledge transfer, shadowing, reverse shadowing, dual running and service acceptance activities are completed successfully. Protect live service throughout transition, proactively managing risks, issues and dependencies. Drive process improvements, automation opportunities and operational enhancements ...

Applicants are encouraged to discuss any flexibility they may need during the recruitment process. Job description Job responsibilities Leadership Support the strategic and operational management of clinical applications across community services, ensuring delivery is safe, efficient, and user-centred. Lead the configuration, integration, testing, and deployment of clinical systems … Digital Services ownership. Work in close partnership with clinical leaders to ensure systems effectively support safe, high-quality patient care. Stakeholder Engagement and Relationship Management Establish and maintain strong, effective relationships with key stakeholders, including Deputy Directors, General Managers, senior clinicians, and operational leaders. Act as a principal liaison ...