226 to 250 of 544 Service Management Jobs in England

Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect management in … ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect management in … ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

Manager will be responsible for ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of SAAS IT projects, ensuring alignment with … business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout … Development : Lead, mentor, and support the project team, ensuring a high level of motivation, productivity, and professional development. Key Skills & Qualifications: Experience : 8+ years of experience in IT project management or delivery management. Proven track record of managing large-scale IT projects from initiation to successful completion. Enterprise SAAS implementation. Experience with both Agile and Waterfall project management More ❯

users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects. Your role We are looking for a 1st Line OSM (Operational Service Management) Contact Centre Agent to provide Service Desk Support, joining our OSM Service Team of 1st and 2nd Line engineers. Your role will involve assisting high … users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Business Awareness. Develops an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken … s problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner. Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis. Team Working. Acts More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process … within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on More ❯

direction to a small team of safety engineering specialists within the Engineering Integration and Delivery group who are responsible for all engineering aspects from initial concept to introduction of service of Aviation & Maritime Safety communication systems. The postholder will focus on the evolution of Viasats SwiftBroadband Safety infrastructure, based on a detailed understanding of the new and emerging communications … and surveillance requirements for Air Traffic Management. He/she will provide support to the technical/management lead for IRIS Phases 3 and 4 that will include possible transition to a GEO+LEO terminal. Over time, additionally building his/her knowledge of maritime safety requirements to become a focal point for the technical development of the new maritime … standards for safety communication systems, and requires close working with industry partners within the Iris consortium, including aircraft manufacturers (i.e. Airbus and Boeing), avionics suppliers, and air traffic communication service providers that provide message processing and ground connectivity to ATC centres, airline operational services and Air Navigation Service Providers (ANSPs). This role will also require technical understanding More ❯

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We're looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that's committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we'd love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week … Management. ITIL v4 Managing Professional or higher. Who we are: We're a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: •Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews •Oversee More ❯

of Resourcing Partnerships Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … scale our Group Professional Services business, the role of Group Head of Resourcing Partnerships will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Resourcing Partnerships your role is pivotal in maximizing the value derived from your relationships with partners and … for all partners under GPS ownership. You will own and evolve the overall partnering strategy and offering to the business to drive profitable growth. Working collaboratively with the Resource Management team and other key stakeholders across GPS and the wider organisation, you will lead and manage a high-performing team, ensuring a cost-effective, transparent, and easily accessible partner More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an ICT Service Manager with experience of leading ICT … service teams, engaging and motivating them and creating an environment of continuous improvement, to support the achievement of PHSO's strategic aims through the delivery of an effective customer focused ICT service. You'll have end to end responsibility for PHSO's ICT services, and will provide specialist expertise in the development; management and performance of ITIL aligned … provide leadership and support as we continue the journey to modernising systems and digital transformation. Reporting to the Assistant Director for ICT & Accommodation you will support the direction and management of the department, role modelling PHSO values and behaviours. You know how to influence stakeholders and manage relationships effectively. You can build long-term strategic relationships and you know More ❯

Manager will be responsible for ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of SAAS IT projects, ensuring alignment with … business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout … Development : Lead, mentor, and support the project team, ensuring a high level of motivation, productivity, and professional development. Key Skills & Qualifications: Experience : 8+ years of experience in IT project management or delivery management. Proven track record of managing large-scale IT projects from initiation to successful completion. Enterprise SAAS implementation. Experience with both Agile and Waterfall project management More ❯

Manager will be responsible for ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of SAAS IT projects, ensuring alignment with … business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout … Development : Lead, mentor, and support the project team, ensuring a high level of motivation, productivity, and professional development. Key Skills & Qualifications: Experience : 8+ years of experience in IT project management or delivery management. Proven track record of managing large-scale IT projects from initiation to successful completion. Enterprise SAAS implementation. Experience with both Agile and Waterfall project management More ❯

Service Analyst - Mobile Migration Location: Chester/Hybrid Contract Length: 12 Months initially Daily Rate: From £350.00 (via Umbrella Company) Working Pattern: Monday to Friday, 3 days in the office, standard office hours Are you ready to embark on an exciting journey with one of the world's leading financial institutions? Our client is seeking a dynamic and detail … oriented Service Analyst - Mobile Migration to join their Corporate Mobile team in Chester. If you have a passion for service management and a keen interest in mobile telephony, this role could be the perfect fit for you! About the Role: As a Service Analyst, you will play a critical role in supporting the migration of mobile … management. Stakeholder Communication: Collaborate with various stakeholders to devise a deployment plan, ensuring smooth communication throughout the migration process. Data Analysis: Analyze demographic, usage, and spend data to create service outputs that enhance relationship management. Facilitation: Assist in planning customer engagement and continual service improvement sessions while acting as a scribe for the Service Manager. Incident Analysis More ❯

very first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the More ❯

to define and deploy world class customer solutions using the ServiceNow platform. With this senior position the Advisor Business Consultant is a lead voice in client business analysis, consultation, service design, and delivery, specifically addressing ServiceNow as an enabler to drive organizational change and improvement. Providing process and technical expertise as a consulting service to clients; contributing to … the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution. Responsibilities: You will be a part of a team of specialists principally delivering ServiceNow solutions to … a diverse client base. Providing consultative support to lead the client engagement facilitating the design and eventual delivery of the optimised service offering or desired content. Specifically aligned to ServiceNow you shall lead workshops to demonstrate platform and application function, define client current and desired state, and finally present the proposed solution. Building client understanding of ServiceNow functionality and More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … within ServiceNow, you'll be responsible for driving the vision for enhancing the employee support experience for ES customers at BCG. This domain is instrumental in delivering exceptional employee service experiences by embracing technology and innovation without compromising a people-first mindset. You will work in an Agile environment to deliver Initiatives with measurable value and business outcomes. Stakeholder … management is pivotal for this role, as you will often partner with customers to articulate the "What" and "Why" that drives your feature roadmap priorities and how you will collectively measure success over time. Additionally, you will regularly work with your development Squad to deliver the "How" to bring your roadmap to life. YOU'RE GOOD AT Partnering with More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior Delivery Manager to join at an exciting and dynamic … whilst also within cost. The ideal candidate will have experience across both the public and private sectors, with exposure to or experience in consultancy. Strong team building, excellent stakeholder management and shrewd business acumen is highly desirable. Responsibilities : Being the first point of contact for the client with the wider team, needing to be credible and influential in liaising … disciplinary teams, helping them plan their work, remove blockers and progress Facilitating transformation and demonstrating the ability to adopt agile, waterfall or hybrid delivery practices Contribute towards the resource management and staffing of assigned deployments Planning and defining delivery scope, establishing measurable goals and tangible milestones Establishing and maintaining project or delivery timelines and ensuring completion on schedule Diagnosing More ❯

customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a … delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively: Work closely with other More ❯

services and ensure excellence in patient care. If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our … Job description Job responsibilities Specific Responsibilities: to include level of responsibility for: Support the Network Infrastructure Manager in the delivery of IT support and network services to the published Service Level Agreement and develop them to provide an efficient and technically capable service. Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the … robustly maintained to the highest standards on behalf of D&G and its customers. Ensure the infrastructure teams issue resolution targets are met and calls updated accordingly in the service desk software management platform. Actively partake in an even share of the ICT out of hours on call rota Daily organisation of infrastructure tasks & standard checks of all More ❯

Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? If so, this is a fantastic opportunity to join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st … more complex problems to the 2nd and 3rd Line Support teams, vendors and third parties when necessary. You’ll be key in ensuring our clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical support, logging and categorizing incidents and service requests. … from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using industry More ❯

users, application/platform owners and end users to help them resolve, co-ordinate, triage, communicate and implement effective operations across the landscape Role Responsibilities Routine Procedures Monitor daily service operations and identify urgent requests Handle incidents and manage escalations Conduct routine checks to identify process defects Reporting Support the creation of routine reporting packs and dashboards for internal … stakeholders, utilising and defining performance metrics - Service Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to identify trends and opportunities for both system optimisation and improvement in operational performance Continuous Improvement - Operations process optimisation Proactively identify opportunities for process improvement Define problem statements, objectives and requirements Analyse options and support in providing recommendations Drive … Documentation of training guide materials for internal procedures Support in generating and maintaining a knowledgeable Problem Solving Critically assess and collaboratively work alongside the function's operations team, managed service vendors and enterprise IT team to identify/support root cause analysis and remediation of issues, incidents and escalation. Bridge the gap by translating business requirements to the Tech More ❯

and consolidates financial data from local Haleon entities to produce final Haleon consolidated group financial statements. The solution is based on SAP Financial Consolidation (SAP FC) and Financial Information Management (FIM) with reporting capabilities via SAP FC, Webi, Bex and Analysis for Office. As the Product Expert for BISON Tech within Enterprise Applications, you will be responsible for defining … reporting directly to the Snr Product Mgr for Plan, Budget & Controlling Tech. Key responsibilities Product Vision, Strategy & alignment Prioritisation & roadmap planning Delivery & execution Measuring Success & product Evaluation Product Financial Management & Operations Data Analysis & Interpretation Product Design Market Research & Competitive Analysis Stakeholder Communication Qualifications and skills Product Vision, Strategy & alignment The successful candidate will have a solid understanding of market … decisions to optimize performance and enhance user satisfaction. They also conduct regular reviews and retrospectives to assess the effectiveness of product strategies, facilitating continuous improvement and innovation. Product Financial Management & Operations The successful candidate will demonstrate solid skills in financial acumen and product operations. They effectively lead operational activities such as patch management, compliance, vendor management, and More ❯

audits, and organising compliant disposal of outdated technology. Perform routine patching, updates, and IT housekeeping to keep systems in optimal condition. Support implementation and ongoing compliance with security and management standards, currently Cyber Essentials and Cyber Essentials Plus. Knowledge and Experience 2+ years of experience in a support or technical analyst role. Experience supporting Microsoft Dynamics 365 applications. Exposure … to working in a reseller, consultancy, or managed services environment. Strong understanding of IT support processes, including triage and escalation workflows. Familiarity with ticketing systems, incident management, and service-level driven environments. Familiarity with ITIL or other service management frameworks Technical Skills Working knowledge of Microsoft Dynamics 365 CRM. Strong troubleshooting skills across desktop and infrastructure … Microsoft Office 365 administration. Active Directory and Exchange Online. Windows 10/11 operating systems; familiarity with macOS is a plus. Networking fundamentals (DNS, DHCP, VPN). Asset lifecycle management including secure disposal. Experience with cloud services, remote support tools, and cybersecurity principles. Microsoft Certified Professional or willingness to achieve MCP qualifications through self- study Personal Qualities A client More ❯

Service Desk Manager - £55,000 - £65,000 + 10% bonus - London/Office based. Are you a true leader looking for an opportunity to make a positive impact? Are you an operational and performance-driven individual who can ensure first-class customer service? Want to make your mark in an amazing MSP? This is a brilliant role to … support/field engineers in a great MSP based in London. They're a strong unit with strong culture and have strong focus on Microsoft technologies. Responsibilities Direct line management of 1st - 3rd Line Engineers + 3 Field Engineers Improve the operational performance of team Ability to inspire and understand different people - tailor your management style Excellent communicator … respected Use metrics and KPIs to assess performance and drive improvements Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Train the service desk team on how to deliver outstanding customer experience Perform skills analysis, identifying technical training needs across the team Act as a senior escalation point for complex support issues More ❯

Are you a true leader looking for an opportunity to make a positive impact? Are you an operational and performance-driven individual who can ensure first-class customer service? Want to make your mark in an amazing MSP? This is a brilliant role to lead an exceptional team of support and field engineers in a reputable MSP based in … London. The team has a strong culture and a focus on Microsoft technologies. Responsibilities Direct line management of 1st - 3rd Line Engineers and 3 Field Engineers Improve the operational performance of the team Inspire and understand different people - tailor your management style accordingly Be an excellent communicator - be liked and respected Use metrics and KPIs to assess performance … and drive improvements Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Train the service desk team on delivering outstanding customer experience Perform skills analysis and identify technical training needs across the team Act as a senior escalation point for complex support issues; take ownership and drive to resolution Monitor SLAs, optimise More ❯

Only Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management. HSM configuration/installation/support. Incident management. Change management. ITIL. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Key Accountabilities: Cryptographic … Hardware Management - including on site local configuration activities. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations. Deliver to the required SLAs for all service. Gather, distribute, store, recover and delete cryptographic keys in More ❯