26 to 50 of 473 Service Management Jobs in England

Service Desk Transformation Lead Outside IR35 – Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone … genuine, hands-on experience transforming service desk and ITSM operations — someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation ...

Solution Architect - IT Service Management UK Based | Fully Remote (Occasional Travel for Workshops) BPSS Check Required 5 Month Engagement | InsideIR35 We're seeking an experienced Solution Architect with a strong background in IT Service Management to support the design, governance, and continuous improvement of critical … Responsibilities Support live services against SLAs, OLAs, and operational KPIs. Govern technical changes, ensuring compliance and risk management. Support incident, problem, change, and release management activities. Identify and mitigate operational and service risks. Collaborate with delivery teams, service functions, and third-party suppliers. Maintain service architecture ...

Networks Manager - EMEA (Network Service Owner) About the Role We're looking for an experienced Networks Manager - EMEA to to lead the strategy, performance and evolution of the network services underpinning our EMEA wide business. Reporting to the Infrastructure Director, this is a critical leadership role within the Infrastructure … resilient and high-performing network services that meet the needs of a complex international business. You'll combine operational excellence with strategic thinking, driving service quality today while contributing to shaping the future network roadmap alongside our team of architects. As the operational owner of network services ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

most high-profile public sector organisations. This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset … Management and Enterprise Service Management. Key Responsibilities You will be responsible for: ServiceNow Platform Architecture Define the target-state ServiceNow data architecture Develop architectural principles for future platform growth Establish data standards and architecture guardrails Align ServiceNow architecture with enterprise architecture principles Review ServiceNow Licensing capabilities to provide ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks … best practices across the business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service ...

week) Security Clearance: Due to the secure nature of the work and our customer requirement, candidate are required to hold DV clearance The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. … This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This … role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts ...

Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical … business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities. Key Responsibilities Service Transition & Operational Readiness Lead Operational Readiness Reviews (ORR) for new and updated services. ...

This is an exciting opportunity to play a pivotal role in shaping end-to-end solution designs that will support large-scale business transformation, service integration, platform onboarding, and operational change. Working across business, technology, service management, and transformation teams, you will be responsible for delivering practical … transition planning and implementation activities. Support business readiness and adoption initiatives throughout the programme lifecycle. Business & Technical Analysis Collaborate with Business Analysts, Architects, Service Integration teams and key stakeholders to gather and refine requirements. Facilitate workshops to capture business, operational and technical needs. Produce and maintain functional ...

Manager Norwich (Minimum 2 days onsite) £55k-£60k This is an opportunity for an experienced IT Operations professional to take a lead role across service desk, infrastructure and day-to-day technology operations. You'll be responsible for making sure services are well run, resilient and delivering what … organisation needs, while also having the influence to improve how IT operates. Team management is a large part of this role, but it is much more than managing a service desk. You'll have responsibility for people, suppliers, service performance, budgets, major incidents and operational strategy, with ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

Service Operations ManagerSheffield (Hybrid – 3 days office/2 days home) | salary £45,000 - £50,000 + bonus Are you an experienced IT Service leader ready to step up and put your own stamp on a service operation that's about to be reshaped for the future … Elevation Tech & Transformation are working exclusively with a leading Sheffield-based business to find their next IT Service Operations Manager. This is a genuine opportunity to lead a well-established, high-volume service function during a period of real investment and transformation. You'll take ownership ...

support the delivery of critical Defence services within a secure MOD environment. This is an excellent opportunity for someone with a strong background in Service Management who also has a solid understanding of technical infrastructure . You'll play a key role in ensuring demand is effectively forecast … prioritised, and aligned with available resources and service capability across a complex, business-critical environment. Working from either Hampshire or Corsham, you'll collaborate with technical teams, delivery managers, service owners, and Defence stakeholders to ensure services remain resilient, scalable, and aligned with operational priorities. The Role ...

work to understand the existing asset estate, validate records and identify discrepancies. From there, you will take responsibility for the ongoing control, auditing and management of assets throughout their lifecycle. The position would suit someone with experience in IT asset management, inventory control, configuration management or technical … full lifecycle of IT assets, from procurement and deployment through to return, disposal and decommissioning. Maintain accurate asset records within the relevant asset management systems and configuration databases. Track a broad range of IT equipment, including laptops, peripherals, routers, switches, servers and firewalls. Gather, validate and maintain key asset ...

Cloud configuration, administration and ongoing maintenance. Manage user accounts, permissions and security within IFS. Support business users across Finance, Supply Chain, Procurement, Manufacturing and Service Management functions. Analyse system issues and identify root causes. Work closely with development teams on bug fixes and enhancements. Assist with upgrades, patches … Cloud releases. Support integrations between IFS and third-party applications. Produce and maintain technical documentation and knowledge articles. Participate in testing, change management and deployment activities. Provide guidance and training to end users where required. Essential Skills & Experience Strong commercial experience supporting IFS ERP . Experience supporting IFS Cloud ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role … ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests ...

looking for an experienced Senior Service Architect to join a major UK public sector digital programme on an initial 6-month contract. ROLE DETAILS: * Senior Service Architect * 6-month contract * Hybrid - UK-wide * Remote working may be considered * Inside IR35 * £600 per day Umbrella/£440.13 … position available SECURITY CLEARANCE: * SC clearance eligibility is REQUIRED to be eligible for the role * Active SC clearance is STRONGLY PREFERRED KEY EXPERIENCE: * Service Architecture/Service Design * IT Service Management (ITSM) and ITIL * Experience creating Service Design Packages (SDPs) * Service Operating Model design ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

Service Delivery Manager Basingstoke/London £45K - £55K per annum Due to continued growth our client is recruiting for a Service Delivery Manager to take ownership of the overall customer service experience, acting as the primary point of contact for all service-related matters. In this … role, you will ensure customers receive a consistently high standard of IT service delivery while driving continuous service improvement and operational excellence. You'll develop a strong understanding of each customer's environment by aligning people, processes and technology to deliver effective managed services. You will: Lead ...

Analyst/Business Change Analyst supports the design and delivery of value-driven transformation by combining structured business analysis with practical business change and service management awareness. The role helps define business and user needs, supports service design and transition activity, and ensures change is translated into … clear requirements, workable processes and measurable service outcomes. How the Role Contributes Across Think/Plan/Do/Run Think: supports discovery, requirements gathering, baseline analysis and benefits definition, including review of current services, stakeholder needs and user pain points Plan: contributes to user journeys, process maps, service ...

Head of Infrastructure & Service Management £100,000 - £120,000 + Car Allowance + Bonus London/Hybrid An opportunity has arisen for an experienced infrastructure leader to take ownership of a complex enterprise technology estate during a period of transformation and growth. This role requires a technically credible … networking and end-user services. Drive infrastructure strategy, operational excellence and continual improvement. Ensure highly resilient, secure and scalable platforms across hybrid environments. Lead service management activities, ensuring strong governance and ITIL-aligned practices. Develop infrastructure roadmaps covering Azure, networking, compute, storage, backup and disaster recovery. Partner with ...

Head of Infrastructure & Service Management £100,000 - £120,000 + Car Allowance + Bonus North West/Hybrid An opportunity has arisen for an experienced infrastructure leader to take ownership of a complex enterprise technology estate during a period of transformation and growth. This role requires a technically … networking and end-user services. Drive infrastructure strategy, operational excellence and continual improvement. Ensure highly resilient, secure and scalable platforms across hybrid environments. Lead service management activities, ensuring strong governance and ITIL-aligned practices. Develop infrastructure roadmaps covering Azure, networking, compute, storage, backup and disaster recovery. Partner with ...