26 to 50 of 496 Service Management Jobs in England

digital and organisational strategic objectives. The division plays a central role in delivering the UKHO’s vision for 2034, with a complex technology estate and a strong focus on service, delivery and innovation. The leadership role will ensure operational excellence, service readiness, continuous improvement and importantly, alignment with our strategic objectives and our vision for 2034. This role … is accountable for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1st and 2nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and key … stakeholders within the Ministry of Defence and external partners. This leadership role will act as a role model to create a high performing, service driven and customer centric division. in addition to role role modelling leadership behaviours and the UKHO’s cultural and organisational values, ‘The UKHO way’. For further information, please check Senior Technology roles at the More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. … beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our UK and International Offices. The key focus of the … team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise More ❯

VP Service Management WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. You will be required to be onsite 3 days per week in London. We seek an exceptional VP of Service Management. This is a unique & exciting … opportunity to work for a FTSE 50 business with true global reach. You'll align service management with business goals, optimise service performance, deliver meaningful improvements, and establish the governance, strategy, and operating frameworks that will support Informa's technology ambitions for years to come! Informa is open to candidates at different salary brackets and experience levels … for this role. Key Responsibilities: Strategic Leadership Enterprise Service Governance Integration & Orchestration Process & Tooling Ownership Service Excellence, Performance & Assurance Continuous Improvement Service Continuity & Resilience Leadership Informa PLC is a heavily acquisitive business which means you will need to navigate complexity. This is a hands-on, high-impact role where you'll be required to mature the service More ❯

VP Service Management WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. You will be required to be onsite 3 days per week in London. We seek an exceptional VP of Service Management. This is a unique & exciting … opportunity to work for a FTSE 50 business with true global reach. You'll align service management with business goals, optimise service performance, deliver meaningful improvements, and establish the governance, strategy, and operating frameworks that will support Informa's technology ambitions for years to come! Informa is open to candidates at different salary brackets and experience levels … for this role. Key Responsibilities: Strategic Leadership Enterprise Service Governance Integration & Orchestration Process & Tooling Ownership Service Excellence, Performance & Assurance Continuous Improvement Service Continuity & Resilience Leadership Informa PLC is a heavily acquisitive business which means you will need to navigate complexity. This is a hands-on, high-impact role where you'll be required to mature the service More ❯

JOB TITLE : L1 Service Desk Analyst (Out Of Hours) SALARY: £30,000 per annum Location: Nottingham SETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings. Schedule: 7pm – 7am (4 days on and 4 days off) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. As an L1 Service Desk Analyst, you'll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership … of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems, pro-active when dealing More ❯

Job summary This is a staff bank post open to current staff bank employees and those wanting to join us. The service is looking for an IT officer for up to 37.5 hours per week as cover until 31st March 2026. Working within a Service Management Framework as part of the Digital Service Team you will … provide first- and second-line fault finding services and IT resolutions. The remit of the Digital Service department covers end user devices including desktop PCs, laptops, desk phones, mobile phones, tablets and underlying infrastructure. Closing Date: 28/11/2025Shortlisting Date: 04/12/2025Interview Date: 16/12/2025 Main duties of the job Working … within a Service Management Framework as part of the Digital Service Team you will provide first- and second-line fault finding services and IT resolutions. The remit of the Digital Service department covers end user devices including desktop PCs, laptops, desk phones, mobile phones, tablets and underlying infrastructure. Your customer service skills are of equal More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This … role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain More ❯

Position: ITIL Service Management Consultant/Service ArchitectLocation: Hyrbid (On-site in London once/twice a week)Day Rate: £500 p.d (OUTSIDE IR35)Active SC Clearance Required Are you ready to architect the next evolution of IT service excellence? We're looking for a forward-thinking ITIL Service Management Consultant to lead the … charge in designing scalable, product-centric service models that empower businesses to thrive. What You'll Do: Design and implement end-to-end IT service operating models aligned with ITIL Drive maturity assessments, gap analyses, and roadmap creation Collaborate with stakeholders to embed ITIL-aligned practices across product teams Enhance ITSM tooling (ServiceNow, Remedy, Jira) to support continuous … improvement Define metrics that matter-service performance, customer satisfaction, and compliance Champion change through clear communication and stakeholder engagement What You Bring: ITIL v4 (or v3) certification and deep knowledge of service management principles Proven experience designing and improving ITSM capabilities Hands-on expertise with ITSM tools like ServiceNow, Remedy, or Jira Experience working in product-centric More ❯

Project Manager – Service Management Transformation Project Leeds (3 to 5 days onsite per week) 6 Month Contract £500 - £575/day inside IR35 Lorien’s Retail client are seeking an experienced and results-driven Project Manager to lead a number of transformation projects supporting the transformation of their global service desk. This is a business-critical service that supports operations across all departments. The successful candidate will be responsible for managing the end-to-end delivery while ensuring continuous service delivery throughout the process. Key Responsibilities: Lead the end-to-end project workstreams within the Service Management Programme. Develop and execute detailed project plans, timelines, risk assessments, and communication strategies. Coordinate cross-functional … contractual obligations, and ensuring performance. Monitor and report project progress to senior leadership, identifying and escalating risks or blockers as needed. Requirements: Proven experience managing large-scale IT or Service Management Transformation projects Strong understanding of application development lifecycles, DevOps, and service management. Demonstrated ability to manage multiple stakeholders across business and technical domains. Exceptional communication, negotiation More ❯

JOB DETAILS Note: This is a Managerial role not an Technical Support role. - UK North Associate Management Lead 2 JOB PURPOSE The UKI Technology Services - North Associate Management Lead remit is to ensure that Service Management best practices are defined, operated and improved to manage the delivery of technology services (via various local and global teams … Local) organisation is focused on the deployment and support of technology solutions for personnel across the UK and Ireland (UKI) geographical unit (GU). 4 RESPONSIBILITIES AND ACC OUNTABILITIES Service Management - General Develop, implement and improve processes which underpin service, both internal and external. Build robust working relationships with the aim of improving service provision and … customer satisfaction ratings. Engage with stake holders regularly to understand the service perceptions Manage and resolve high priority service issues notified by the various global and local teams via local incident management and escalation processes. Manage the local 2nd level support teams in Newcastle and remotely in Manchester and leeds plus other locations as required. Manage customer More ❯

Capgemini, our Cloud Infrastructure Services (CIS) team is at the forefront of this transformation-helping clients navigate complexity with clarity, creativity, and confidence. We're looking for a Enterprise Service Management Advisor who is passionate about solving real world challenges through technology. You'll work closely with senior stakeholders both internally and within our clients to create enterprise … pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role You will Partner with Senior Leaders (including CxOs) and advise on large scale transformation deals and complex programmes to drive the growth agenda across Enterprise Service Management Build and nurture long term relationships with clients and internal teams, creating shared value and trust. Apply your technical expertise and problem solving mindset to design innovative, practical solutions for complex challenges. Represent the CIS Advisory team in key forums, contributing to strategic initiatives and thought leadership. Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous More ❯

Agile IT Service Manager About the role We need someone who doesn’t just “do process” but owns it . Someone who can take IT service management from “tick-box” to “value-add.” If you’re the type who enjoys telling people what ITIL says without actually making it work in real life, this isn’t for … into clarity, and makes sure our ITSM Office isn’t just a name on an org chart but a driver of real change. What you’ll actually do: Own service management processes like they’re your personal brand. Run analytics that tell a story, not just fill a dashboard. Implement continuous improvement that people notice (and thank you … trends so we’re ahead, not playing catch-up. What we’re looking for: ITIL Certifications with the adapt and adopt mentality (this is far from traditional). Agile Service Management experience. Customer focus that’s more than a buzzword. Experience to own and drive process improvement and modernisation Proactive enough to manage your own workload without hand More ❯

Job Title: Service Architect Location: Remote/Corsham 2-3 days per week Duration: Until 3/03/2026 with likely extension Rate: Up to 750 via an approved umbrella company Role Overview The project ensures coherence and assurance across all design activities within the Platform. As a Service Architect, you will play a pivotal role in … defining, advising, and assuring service requirements for the platform, working closely with Solution Architects, Product Owners, and Front Line Command Users. Your focus will be on embedding supportability and service features into the design lifecycle, ensuring they are implemented and continuously improved. Key Responsibilities Service Requirement Definition Engage with Front Line Command Users to understand service expectations and current support structures. Translate service requirements into actionable guidance for Design Office Architects. Provide governance on service aspects across the programme. Through-Life Management Ensure Secure by Design (SbD) principles are met in collaboration with security teams. Define service elements for: Business continuity Monitoring Maintenance Backup/Restore Security patching Availability & resilience Operational More ❯

and at scale. As we expand in the UK and in the US, and continue to develop our existing customer base, we are investing in strengthening our platform implementation, service delivery and customer success capabilities. Our platform supports customers across warehouse management, production workflows, and garment decoration operations, helping them to streamline processes, improve efficiency, and unlock measurable … in creating tangible value for our customers, learning and improving continuously, and celebrating our success together. About the Role This is a pivotal role with responsibility for the implementation, service transition, and ongoing service delivery of Tracker’s SaaS platform across selected customers. The role holder will own the customer journey from initial SaaS platform implementation through to … steady-state operation and maturity. You will manage end-to-end implementations, ensuring systems are successfully deployed, adopted, and supported, while maintaining high standards of service governance, performance, and customer success. You will be equally adept at “rolling up your sleeves” to configure and deliver solutions, establishing effective service operations, and acting as the customer’s trusted operational More ❯

infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews About the role We’re looking for a proactive and experienced IT Support Manager to join our … team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office in Stevenage on … a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical designs and More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service … team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective … completion. Identify Incident and Problem trends, working with IT owners to co-ordinate preventative actions. Work closely with IT Operations, Developers, Project Managers, BAU support teams and 3rd party service providers, ensuring adherence to the IT Change Management Policy. Act as an escalation point for Change requesters, approvers and business stakeholders Assessment of IT Change impacts/risks More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills SC Cleared ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance … compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to … service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they … meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and … contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they … meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and … contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. · Understanding More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

Service Desk Manager - 20 Month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain … and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development Build, motivate and coach a high-performing, multicultural Service Desk team. Drive effective resource planning More ❯

Service Desk Manager - 20 Month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain … and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development Build, motivate and coach a high-performing, multicultural Service Desk team. Drive effective resource planning More ❯

ITSM Pay of £38,772 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an IT Service Manger to join our community of tech experts in DWP Digital. DWP is the UK's largest government department. We help people into work and make payments worth over … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criteria - Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support services. Knowledge of IT Service Continuity … Management and IT Disaster Recovery testing in large and complex organisations. Knowledge of applying Service Management processes to Patching and Security Vulnerabilities activities. Experience in working with Senior Business Stakeholders to deliver IT service excellence. Experience of process and continual service improvement. This involves challenging the status quo and analysing existing processes to identify and More ❯

What you will do as a Service Delivery Manager · Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive … delivery culture. What you’ll bring · Experience supporting the delivery of business services in secure or complex environments. · Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. · Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. · Familiarity with business systems, identity management, and secure service principles. · Strong communication skills More ❯