26 to 50 of 423 Service Management Jobs in England

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … Digital Channels Service Management team, where you'll support a diverse portfolio of services including the Department's digital contact centre, Strategic Video Solution, Searchlight and Colleague View. You'll have a key role in both the development and live operation of Digital Channel services. You'll lead ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … Digital Channels Service Management team, where you'll support a diverse portfolio of services including the Department's digital contact centre, Strategic Video Solution, Searchlight and Colleague View. You'll have a key role in both the development and live operation of Digital Channel services. You'll lead ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … Digital Channels Service Management team, where you'll support a diverse portfolio of services including the Department's digital contact centre, Strategic Video Solution, Searchlight and Colleague View. You'll have a key role in both the development and live operation of Digital Channel services. You'll lead ...

Company engagement at £700 - £900 p/d Start ASAP to end of September We are seeking an experienced Interim Head of Infrastructure & Service Management to play a pivotal role in a major IT transformation programme for a FTSE 250 organisation. The business has ambitious growth plans … secure Board approval and investment to execute it. As a core member of the IT Transformation leadership team, you will lead the Infrastructure & Service Management workstream, defining and delivering the robust, scalable and secure infrastructure and service foundations required to enable future growth and "silent running" operations. ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

Service Delivery Manager TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit a Service Delivery Manager on a permanent basis in Doncaster. Job Description We’re looking for an experienced Service Delivery Manager … take ownership of live services following go-live and play a key role in strengthening and improving our service function. This role is responsible for service performance, customer relationships, and the leadership of our 1st and 2nd line support teams. You’ll work closely with customers, Business Analysts ...

client is seeking a highly motivated and experienced Project Manager to lead the implementation of ServiceNow Now Assist across ITSM, IT Operations Management (ITOM), and Control Tower workflows . This pivotal role will be responsible for driving the successful adoption and integration of AI-powered capabilities to enhance … Service Management processes, optimize IT operations, centralize monitoring, improve operational efficiency, and deliver superior user experiences . The successful candidate will be a seasoned project manager with a strong understanding of ITSM and ITOM principles, a proven track record in delivering complex ServiceNow-based solutions, and a keen ...

client is seeking a highly motivated and experienced Project Manager to lead the implementation of ServiceNow Now Assist across ITSM, IT Operations Management (ITOM), and Control Tower workflows . This pivotal role will be responsible for driving the successful adoption and integration of AI-powered capabilities to enhance … Service Management processes, optimize IT operations, centralize monitoring, improve operational efficiency, and deliver superior user experiences . The successful candidate will be a seasoned project manager with a strong understanding of ITSM and ITOM principles, a proven track record in delivering complex ServiceNow-based solutions, and a keen ...

Service Desk Manager Egham £50,000£55,000 We are currently recruiting for an experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven … highly organised manager to oversee the daily operational performance of their Customer Service Centre. This is a fantastic opportunity for an experienced operations or service desk professional within the Fire & Security sector to join a forward-thinking business offering long-term stability, progression opportunities, and a collaborative working ...

lead customer-facing network operations communications and reporting, ensuring customers are kept informed of network performance, incidents, planned works and outcomes. Partner with Service Management to deliver a high-performing, customer-centric operational experience.* Lead, develop and embed operational processes (ITIL-aligned) within Network Operations … across all business projects, ensuring availability, performance and operational readiness.* Responsible for developing a European NOC function capable of providing a best-in-class service across Boldyn’s European businesses.* Responsible for managing the European NOC function and the development and build of a physical NOC within London. ...

Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Start Date: Mid-June 2026 Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist … month contract. In this role, you will oversee and enhance operational service delivery across multiple technology support functions. You will act as the key liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance ...

Title: Service Delivery Manager Location: Hybrid – Waterlooville ( 3 Days per week in office) Salary: £50,000 - £55,000 Role Overview We are looking for an experienced Service Delivery Manager to lead IT service operations and ensure customers receive a reliable, high-quality support experience. You will manage … Service Desk and Engineering teams, improve service performance, and drive continuous improvement across all IT service delivery functions. This is a leadership role focused on people, process, and customer experience—bringing structure, consistency, and calm control to service operations. Key Responsibilities Team Leadership Lead and develop ...

Lead Service Management Salary: Up to £65,000 + benefits Location: London Victoria (2 days per week onsite) Security Clearance: Must be eligible for SC Clearance We are seeking a Service Management Lead to join a growing technology consultancy delivering complex digital, cloud, and integration services … across enterprise environments. This role will lead service delivery and security operations, ensuring high levels of performance, governance, and customer satisfaction across critical systems and services. You will manage and support technical teams, oversee incident and change management processes, and act as an escalation point for complex technical ...

days) to receive an alert: Customer Experience Director Location: UK - Hatfield, UK - London, UK - Milton Keynes | Job-ID: 217064 | Contract type: Standard | Business Unit: Service Desk Life on the team The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational … managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer-centric ...

days) to receive an alert: Customer Experience Director Location: UK - Hatfield, UK - London, UK - Milton Keynes | Job-ID: 217064 | Contract type: Standard | Business Unit: Service Desk Life on the team The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational … managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer-centric ...

Product Service Lead | 6 -Month Fixed-Term Contract Wembley Stadium | Hybrid Working (2 days per week onsite) The Football Association is looking for a Service Product Lead to join our Technology team and play a pivotal role in shaping how IT services are designed, introduced, transitioned, supported … enjoys building structure, improving processes, and driving operational excellence within a complex and evolving environment encompassing our cloud and SaaS estates. Our current Product Service Management capability is still developing, so we are looking for an experienced professional who can bring clarity, governance, and best practice while building ...

Service Governance and Reporting Manager to work for our client within the public sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role that will be based in Leeds or London. Our client is seeking Service Governance … Reporting Manager to join our expanding Service Management team. In this role, you will work collaboratively with colleagues to deliver meaningful reporting and analytical insight that supports continual service improvement and aligns with wider organisational goals. Responsibilities: Build and maintain strong working relationships with both client stakeholders ...

About The Role FDM is a global business and technology consultancy seeking a Service Governance and Reporting Manager to work for our client within the public sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role that will … based in Leeds or London. Our client is seeking Service Governance and Reporting Manager to join our expanding Service Management team. In this role, you will work collaboratively with colleagues to deliver meaningful reporting and analytical insight that supports continual service improvement and aligns with wider ...

services. This role focuses on building resilience KPIs, KRIs, dashboards, and reporting by bringing together data from incidents, observability platforms, change failures, and service management tools to provide clear visibility of risk and resilience maturity. Key Responsibilities • Design and maintain resilience KPIs and KRIs aligned to key operational … resilience outcomes • Integrate data from incidents, observability platforms, change failures, and service management tools • Analyse trends to identify systemic weaknesses, control gaps, and improvement opportunities • Produce clear, executive-ready dashboards and reporting for senior leadership • Support prioritisation of remediation activity through evidence-based insight • Deliver resilience scorecards, systemic ...

prestigious university. This role is crucial for implementing and maturing a robust Change Enablement process, which is fundamental to the IT support service provided to staff, students, and associates. The ideal candidate will ensure that standardised methods and procedures, based on the ITIL best practice framework, are used … efficient and prompt handling of all changes to minimise the impact on service quality. Day-to-day of the role: Support the daily operation of the Change Enablement process, providing advice and guidance on Change Enablement and other ITIL-related aspects. Deputise for the Change Enablement Practice Manager, including ...

Were looking for an IT Service Assurance Manager to join our Technology team. This is a key operational leadership role responsible for driving service quality, continuity, transition of service and continuous improvement across IT Service Operations. Youll lead operational and transitional practices, oversee service performance … analytics, and help strengthen service performance and operational resilience across the organisation. What youll be doing Lead quality measures, service improvement and reporting, across Major Incident and Problem Management practices Drive service level performance, reporting and continuous improvement activities Play a key role in the development ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...