251 to 275 of 361 Service Management Jobs in England

Fortigate, ACL’s, CSM/FMC. Job purpose Provide last line support for solutions delivered by the engineering function in line with existing IT service management processes. Act as an escalation point, for the managed service, for problems pertaining to network technology and with a view … context firewalls from Cisco and CheckPoint and the tools used to deploy the rules such as Cisco CSM (Cisco Security Manager), Cisco FMC (FirePOWER Management Centre), Fortigate/Fortinet etc. Strong debugging skills are required with the ability to run packet captures and wireshark traces. Good working knowledge ...

Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience building … Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring and analytics tools (e.g. Citrix Director, ControlUp, or equivalent). ...

Support Analyst to join our applications support team. You will have commercial experience supporting ERP solutions (e.g., finance, supply chain, manufacturing, or order management modules) and working with business users to diagnose and resolve application issues. You will need the ability to manage multiple support requests simultaneously and work … develop solutions for minor system change requests. Act as an escalation point for Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience ...

insights Develop and enhance data platforms and dashboard capabilities to support decision-making Manage third-party vendors and suppliers, ensuring value for money and service quality Own IT budgets, resource planning, and cost optimisation initiatives Ensure strong cyber security, governance, and risk management practices Engage and influence senior … across IT operations, data/BI, and transformation programmes Experience managing budgets, suppliers, and large teams Solid understanding of IT governance, cyber security, and service management frameworks (e.g. ITIL) Experience delivering technology strategy and organisational change Strong stakeholder management and ability to communicate complex technical concepts clearly ...

with onboarding new customers, monitoring daily EDI transactions, maintaining documentation, and supporting troubleshooting activities. Working alongside senior team members and various departments including Customer Service, IT, Finance, and Sales Operations, you will help ensure smooth onboarding processes and strong operational performance. Responsibilities include but are not limited to: Supporting … control and ensuring internal teams have access to current materials. Supporting the development of templates and standardised onboarding processes. Working cross-functionally with Customer Service, IT/Integration, Sales Operations and Finance teams. Communicating with external EDI providers and integration partners where required. Providing regular updates on onboarding progress ...

great communication, a curious mind, and a positive ‘can-do’ attitude? If so, you could be the perfect fit to join a growing Managed Service Provider (MSP) based in Redhill — where personality, potential, and enthusiasm count just as much as technical know-how. Our client’s team is made … friendly, down-to-earth individuals from all kinds of backgrounds — from hospitality and public service to music and retail. What unites them is a shared drive to help others, a willingness to learn, and the energy to build rewarding IT careers. They’ll teach you the tech — you just ...

role includes a Level 3 ICT Apprenticeship, offering hands-on experience while developing key technical skills in a modern, forward-thinking IT environment. Role Service Desk Operation • Provide first-line technical support i.e. (accounts, MFA, connectivity, AV, devices, Microsoft 365/Office 365, Operating Systems, for Cardinal Newman College … Apply technical understanding to categorise incidents accurately. • Identify repeat issues, outages, or degradation • Coordinate escalations with Technicians and Engineers • Support downtime and change communications Service Management, Reporting and Process Improvement • Support ITIL-lite processes, i.e., Incident, Request, Problem, Knowledge • Maintain troubleshooting guides and technical FAQs Technical Administration • Assist ...

team as a Solutions Analyst and be the essential technical bridge to our Scientific Services department. In this role, you will lead the lifecycle management and development of our ThermoFisher LIMS suite, the digital engine driving our water testing operations. You will work side-by-side with Laboratory Managers … Computer Science, Information Technology, or a related discipline, or possessing equivalent vocational qualifications and significant operational experience in systems development. Certification in ITIL (Service Management) or relevant software development methodologies (e.g., Agile/Waterfall). Technical proficiency in configuring and customising Laboratory Information Management Systems (specifically ThermoFisher ...

deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1/2 Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely … days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1 Line/2 Line/Birmingham/West Midlands Circle Recruitment is acting as an Employment ...

deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1/2 Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely … days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1 Line/2 Line/Peterborough/Cambridge Circle Recruitment is acting as an Employment Agency ...

Assist with server maintenance, system upgrades, and infrastructure improvements. Work closely with 1st Line engineers to reduce repeat issues and improve documentation. Use IT service management tools (N-Sight, Take Control, TeamViewer, MSP Manager) to log and manage tickets accurately. Document solutions clearly and contribute to internal knowledge ...

configuration of desktop computers, laptops, printers, and other IT equipment, ensuring they are functioning correctly and securely. Respond to IT support tickets and service requests in a timely and professional manner, escalating complex issues to senior IT staff as needed. Provide basic training and support to end-users … systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience ...

organisation. You'll spearhead the migration of enterprise systems to cutting-edge cloud-native AWS architectures, while balancing hands-on technical leadership with people management responsibilities. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. … Exam Technology Organisation as we migrate legacy enterprise applications to modern, cloud-native architectures on AWS. You'll balance technical leadership with people management, leading a team of 4-8 developers while establishing the foundations for our future technology stack. Your initial focus will be on two strategic priorities ...

seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You’ll play a key role in a fast … cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive ...

strategy, identifying risks and mitigation strategies. Own quality assurance and impact analysis for changes to existing network services. Build and manage relationships with managed service providers, suppliers and partners. Participate in an on-call rota and travel across Warwickshire as required. Key Requirements: Strong hands-on experience with Cisco … telephony, Azure, AWS, ZScaler, SolarWinds and Sentinel. Solid knowledge of SD-WAN, VLANs, Azure vWAN and static/dynamic routing. Experience in network monitoring, service management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working ...

improving system performance Required skillset: Strong hands-on ServiceNow development experience (3+ years) Proven experience building and enhancing workflows on the platform Solid Service Portal development experience Comfortable working in Agile delivery environments A mindset focused on building, problem-solving, and getting things done Strong technical skills across: JavaScript … AngularJS, HTML, CSS REST/SOAP APIs, integrations Nice to Have: Experience with Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) Experience working in SAFe/Scrum frameworks Familiarity with Jira and Confluence Understanding of SaaS/Cloud technologies Why This Role: Work on a live, business ...

integrations and optimise platform performance Required skillset: Strong hands-on ServiceNow development experience (3+ years) Proven track record delivering across the ServiceNow platform Solid Service Portal development experience Strong technical background across: JavaScript, AngularJS, HTML, CSS, Bootstrap REST/SOAP APIs, JSON, HTTP Experience integrating ServiceNow with other systems … Comfortable working in Agile environments Strong troubleshooting and problem-solving skills Nice to Have: Experience with Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) Experience working in SAFe/Scrum frameworks Familiarity with Jira and Confluence Understanding of SaaS/Cloud technologies Why This Role? Work ...

customer network environments within a fast-paced 24/7 operations centre. The position combines technical understanding, operational oversight, and team leadership, ensuring high service standards and strong customer outcomes. The Role As NOC Team Leader, you will oversee the day-to-day operation of the Network Operations Centre … responsibilities include: Leading, coaching, and supporting a team of Tier 2 NOC engineers Overseeing daily NOC workflows and ensuring SLA performance Supporting incident management and technical escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational and customer reports using ...

customer network environments within a fast-paced 24/7 operations centre. The position combines technical understanding, operational oversight, and team leadership, ensuring high service standards and strong customer outcomes. The Role As NOC Team Leader, you will oversee the day-to-day operation of the Network Operations Centre … responsibilities include: Leading, coaching, and supporting a team of Tier 2 NOC engineers Overseeing daily NOC workflows and ensuring SLA performance Supporting incident management and technical escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational and customer reports using ...

project execution Advise clients on ServiceNow roadmaps and platform strategy Collaborate with stakeholders across business and technical teams Support user adoption, testing, and change management initiatives What We’re Looking For Strong, demonstrable experience across the ServiceNow platform in both architecture and development Proven ability to lead full lifecycle … understanding of ServiceNow best practices, design patterns, and platform capabilities Experience delivering solutions across multiple modules, ideally including: GRC (Governance, Risk & Compliance) CSM (Customer Service Management) Ability to translate complex business needs into scalable technical solutions Experience working directly with clients in a consulting or advisory capacity Strong ...

project execution Advise clients on ServiceNow roadmaps and platform strategy Collaborate with stakeholders across business and technical teams Support user adoption, testing, and change management initiatives What We're Looking For Strong, demonstrable experience across the ServiceNow platform in both architecture and development Proven ability to lead full lifecycle … understanding of ServiceNow best practices, design patterns, and platform capabilities Experience delivering solutions across multiple modules, ideally including: GRC (Governance, Risk & Compliance) CSM (Customer Service Management) Ability to translate complex business needs into scalable technical solutions Experience working directly with clients in a consulting or advisory capacity Strong ...

project execution Advise clients on ServiceNow roadmaps and platform strategy Collaborate with stakeholders across business and technical teams Support user adoption, testing, and change management initiatives What We're Looking For Strong, demonstrable experience across the ServiceNow platform in both architecture and development Proven ability to lead full lifecycle … understanding of ServiceNow best practices, design patterns, and platform capabilities Experience delivering solutions across multiple modules, ideally including: GRC (Governance, Risk & Compliance) CSM (Customer Service Management) Ability to translate complex business needs into scalable technical solutions Experience working directly with clients in a consulting or advisory capacity Strong ...

project execution Advise clients on ServiceNow roadmaps and platform strategy Collaborate with stakeholders across business and technical teams Support user adoption, testing, and change management initiatives What We're Looking For Strong, demonstrable experience across the ServiceNow platform in both architecture and development Proven ability to lead full lifecycle … understanding of ServiceNow best practices, design patterns, and platform capabilities Experience delivering solutions across multiple modules, ideally including: GRC (Governance, Risk & Compliance) CSM (Customer Service Management) Ability to translate complex business needs into scalable technical solutions Experience working directly with clients in a consulting or advisory capacity Strong ...

project execution Advise clients on ServiceNow roadmaps and platform strategy Collaborate with stakeholders across business and technical teams Support user adoption, testing, and change management initiatives What We're Looking For Strong, demonstrable experience across the ServiceNow platform in both architecture and development Proven ability to lead full lifecycle … understanding of ServiceNow best practices, design patterns, and platform capabilities Experience delivering solutions across multiple modules, ideally including: GRC (Governance, Risk & Compliance) CSM (Customer Service Management) Ability to translate complex business needs into scalable technical solutions Experience working directly with clients in a consulting or advisory capacity Strong ...

project execution Advise clients on ServiceNow roadmaps and platform strategy Collaborate with stakeholders across business and technical teams Support user adoption, testing, and change management initiatives What We're Looking For Strong, demonstrable experience across the ServiceNow platform in both architecture and development Proven ability to lead full lifecycle … understanding of ServiceNow best practices, design patterns, and platform capabilities Experience delivering solutions across multiple modules, ideally including: GRC (Governance, Risk & Compliance) CSM (Customer Service Management) Ability to translate complex business needs into scalable technical solutions Experience working directly with clients in a consulting or advisory capacity Strong ...