251 to 275 of 543 Service Management Jobs in England

development opportunities, allowing you to reach your full potential What you'll be doing as a DB&T Technical Engineer : Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and … all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct … notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities More ❯

development opportunities, allowing you to reach your full potential What you'll be doing as a DB&T Technical Engineer : Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and … all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct … notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities More ❯

Intelligent Hospital buildings. The post holder will contribute to the Digital Workstream by developing and implementing key components such as data standards, Building Information Modelling (BIM), digital twins, Building Management Systems (BMS), and Energy Management systems. A critical responsibility is ensuring that data generated across Smart building platforms is fully owned by Mid Cheshire Hospitals and remains interoperable … to degree level or similar, within a relevant field such as IT or digital, estates, facilities, engineering, etc. Evidence of continuing professional development Desirable Qualifications in programme or project management (PRINCE 2 or equivalent) Qualifications in health service management, such as change management, workforce redesign Knowledge of design and construction process Skills Essential Significant experience of … willing to take personal responsibility. Must have the courage to speak up. Must value and appreciate the worth of others Desirable Ability to work flexible hours. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and technology streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery … communications, and post-implementation support for both field and customer teams. Conduct change impact assessments across people, process, and technology dimensions, focusing on end-to-end customer and field service journeys. Oversee business readiness activities, ensuring operational and customer-facing teams are fully prepared to adopt and embed new processes and technology solutions. Key Skills & Experience Experience delivering Oracle … OFS projects or equivalent field service management systems. Experience to Oracle CX (Customer Experience) solutions is highly desirable, with an understanding of customer service, case management, and digital engagement processes. Strong understanding of field operations and the integration of business processes with technology solutions. Experience in stakeholder management across operational business units and IT functions. More ❯

and relevant compliance standards. Building a team cohesion and promoting a sense of teamwork and collaboration among team members, fostering a positive and inclusive team culture. From a team management perspective, overseeing the day-to-day activities of the team, ensuring that tasks are appropriately delegated, and deadlines are met. Motivating, encouraging, and inspiring team members to perform at … Process, safety policies, operational efficiency, and core values. Supervise and mentor technicians, identifying training and development needs for team members and facilitating professional development opportunities. Deliver advanced technical customer service support and prioritize service requests. Manage compliance, administration, and documentation, ensuring adherence to regulations. Act as a single point of contact for customer service requests and maintain … incident escalation. What youll need Hard Skills Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment. Skilled in customer communication and handling customer requests/complaints Skilled in service-oriented software, tasks handling and administration Skilled in Microsoft office and Service Management applications (e.g. Excel) Experience in team management, resource planning, coaching, training, developing and More ❯

retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Responsibilities: Client Engagement & Relationship Management Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Ensure Account Managers deliver high-quality service and identify opportunities for growth. Technical Strategy & Advisory Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including cloud services, cybersecurity, and workplace technologies such as … like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such More ❯

Network IT is recruiting for a Head of Data to join a leading automotive brand's UK IT function. In this senior role, youll lead a high-performing data management team, drive technical delivery across enterprise data platforms, and ensure compliance, scalability, and performance within a global standards-based ecosystem. Reporting to the Head of IT, youll take ownership … rock-solid operational standards, aligned with ITIL, ISO27001, and internal security policies. Shape and influence data architecture, process standards, and reusable frameworks including AI and RPA capabilities. Oversee vendor management and service contracts, ensuring SLA performance and ongoing value delivery. Drive adoption of planning culture, managing delivery timelines, resource utilisation, and budgets (circa £2m+). Promote compliance, data … governance, and continuous improvement across all data management activities. Provide leadership and coaching to direct reports and indirect teams, fostering a high-performance culture. Required Experience: 7+ years in IT consulting or technical leadership roles, ideally within complex enterprise environments. Strong experience in IT service management, strategy planning, and business process alignment. Hands-on knowledge of Azure More ❯

Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader … principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now. More ❯

Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader … principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now. More ❯

other peripherals. Perform desk-side visits to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction. Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests. Provide troubleshooting support for both software and hardware issues, escalating more complex … in proactive customer-focused initiatives , seeking ways to enhance user experience and improve IT services. Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements. Maintain clear and effective communication with end users, explaining technical issues in simple terms. Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring … and offboarding processes, including IT inductions and the setup of devices. Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours. Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region. Accountable More ❯

inclusive environment that drives positive impact to join our team. What you'll do Iot Nano is the next generation and successor of IsatData Pro (IDP) service. This advanced service offers increased capacity, faster speeds, reduced terminal power consumption, and enhanced security. The Successful candidate will take responsibility to monitor, troubleshoot and maintain end-to-end IoT Nano services … communicating any issues that might arise to NCC, SRE and S&P teams. The IoT Nano Technical Service Manager will also assist the Customer support (GCS) and billing teams with any provisioning and CDR issues that might arise as well as being the escalation point for the account managers and 3 rd party providers. The IoT Nano Technical Service Manager will also act as a project manager if needed assisting the SRE and SDP teams to develop and enhance the IoT Nano service, making sure that any new features implemented are totally functional before deployment. Additionally, the IoT Nano Technical Service Manager will also update any existing documentation and monitoring as well as provide training to More ❯

experience.Want to be part of it? About the Role We are looking for an experienced ITIL Change Manager with a background in Change/Release to support our Change Management operations. In this role, you will ensure seamless change/release implementation across platforms, networks & infrastructure, while also supporting project delivery. You will work closely with operations, engineering/… our customers to manage changes that impact vehicle software, cloud platforms, and connected services and support some of our project delivery initiatives. Key Responsibilities Managing Changes in the Change Management process (Infrastructure, Cloud, Engineering, IT) Lead and oversee the end-to-end Change Management process is followed and managed in line with our audit requirements. Manage the Change … continuous improvement in change processes. Support project delivery, ensuring compliance with software development methodologies (Agile, DevOps) and internal frameworks. Assist in tracking software release cycles, feature deployments, and IT service transitions. Provide reports on change impacts, project risks, and dependencies to senior stakeholders. Facilitate cross-functional meetings/communications between internal teams and customers as applicable. Ensure regulatory and More ❯

other data visualisation techniques, highly quality Powerpoint is a must. Ability to problem solve and work with the team to identify new optimisation opportunities. Understanding of IT services, financial management processes and best practices such as budgeting, cost allocations, and recharges for infrastructure services. Working knowledge of IT infrastructure domains including data centres, network/communications, server utilisation, virtual … deadlines are met. Team player within an international team. Good knowledge of English (written and spoken). Good communication and presentation skills. Nice to have: Knowledge of IT Financial Management (ITFM), Technology Business Management (TBM) and/or FinOps principles. Awareness of ApptioOne or similar IT cost management solution. ITIL or Service Management background. Logical More ❯

develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking. Values: Open, Bold, Trusted Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description We are seeking a seasoned Infrastructure Technical Team Manager (Level 3) to lead our senior infrastructure team in supporting and enhancing a mission-critical, on-premises enterprise infrastructure environment. This role is responsible for the availability, scalability, performance, and … responsible for enterprise infrastructure services. Define team objectives, enforce operational standards, and ensure adherence to enterprise architecture and governance policies. Promote a culture of accountability, documentation, process improvement, and service excellence. Act as the primary escalation point for infrastructure issues affecting enterprise operations. Enterprise Infrastructure Operations Oversee the implementation, support, and life cycle management of on-premises infrastructure More ❯

We're currently partnered with one of the UK's fastest growing organisations, who have undertaken a groundbreaking, large scale transformation! Your role as Retail Service Manager will be to manage the overall technology service delivered to the internal retail team and other associated business areas. Salary: up to £70,000 + benefits Location: West London (Hybrid Working … You'll bring together end-to-end technical delivery teams and foster collaborative ways of working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree, and manage … service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of the service provided, including outsourced services provided by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager, define, agree, and More ❯

VST is able to engage across all areas of Computacenter's interaction with vendors and is responsible for aligning mutual strategies/commercial engagements/agreements/group contract management and complex deal negotiations at a group level. This is achieved by working across the sales communities, Group Partner Management (GPM) and relevant CC teams. The VST is … all levels of the partnership. Sales plans must include all sales areas (TS, MS and, where possible, PS) and applicable vendor margins, investment opportunities & marketing programs. Coordination between partner management is a critical success factor and integral to the agreement with all programmatic agreements/discussions. This team has significant autonomy and requires the individual to work at all … levels within the organisation - from grass roots to CXO. Revenue & pipeline tracking is a critical function to enable timely management of opportunities, investments and potential action plans to address performance gaps/opportunities Matrix management is the fundamental role of the VST to ensure all teams within Computacenter are aligned with vendor strategies & action plans - with clear ownership More ❯

responsible for managing company-wide data governance activities. Head of DG is responsible fordeveloping and implementing data governance policies, monitoring adherence to data standards, and providing guidance on data management practices. This role involves ensuring data quality, consistency, and security across entire organization. Understanding the Business Value of Data Governance: Demonstrating how data governance enhances data quality and supports … Key Responsibilities: Strategic Leadership: Develop and execute a comprehensive data governance strategy that aligns with the organization's goals and regulatory requirements. Policy Development: Provide guidance on data lifecycle management, data contract, data privacy, and data security. Establish and enforce data governance policies, standards, and procedures to ensure data quality, security, and compliance. Data Quality Management: Oversee data … data privacy and protection regulations such as SOX and GDPR by implementing robust data governance frameworks. Data Communities: Lead the data stewardship program, assigning roles and responsibilities for data management across the organization. Training and Awareness: Develop and deliver training programs to educate employees on data governance policies, procedures, and best practices. Performance Monitoring: Implement metrics and reporting mechanisms More ❯

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of … Service Desk Analysts to initially provide 1st Level support to one of Sopra Sterias public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions More ❯

Project Manager Purpose of the role: We are seeking an experienced IT Project Manager with a strong background in Managed Service Provider (MSP) environments. As an IT Project Manager, you will be responsible for overseeing and managing the successful execution of IT projects, ensuring timely delivery, and maintaining exceptional client satisfaction. The ideal candidate will have a deep understanding … of IT infrastructure, strong project management skills, and the ability to collaborate effectively with cross-functional teams. Responsibilities: 1. Project Planning and Execution: Define project scope, objectives, and deliverables in collaboration with clients, stakeholders, and team members. Develop comprehensive project plans, including timelines, milestones, resource allocation, and budget estimation. Coordinate project activities, ensuring adherence to timelines and deliverables. Monitor … project progress, identify potential risks or issues, and proactively implement corrective actions. Communicate project status, updates, and risks to clients, stakeholders, and senior management. 2. Client Engagement and Relationship Management: Serve as the primary point of contact for clients, ensuring effective communication and building strong relationships. Collaborate with clients to understand their business needs, gather requirements, and translate them More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role … base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and will work closely with different parts of Swisslog, like Operations and Sales, to ensure More ❯

requisition id R-771457 Client Success Representative, Charles River Development, Vice President Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. … Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018. Background: A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for … multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients. Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including: Primary Client Contact Regarding Issues: The representative serves More ❯

help the Government govern well within the rule of law. This is complemented by our exciting vision to be an outstanding legal organisation, committed to the highest standards of service and professionalism and a brilliant place to work where we can all thrive and fulfill our potential. Our work touches almost every aspect of public life. We are the … law. This is an exciting time to join GLD, with cutting edge legal work on global issues and a transformation agenda which is ensuring the Department exemplifies theModern Civil Service . To find out more about what we do you can view our introductory filmhere and visit the GLD'smicrosite . You can also read more about the future … the profession is equipped and inspired to deliver real, meaningful change for users; to do the work of transformation that makes government work better for everyone. The Role Customer service management- You can manage customer service functions, including responding to issue reports, information requests and access. You have a successful relationship with customers. Continual service improvement More ❯

commercial processes of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. … pricing models. Collaborate with pre-sales, sales, solution architects, and finance teams to structure commercially viable proposals. Assess risks and opportunities within bid submissions and develop mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. … Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring adherence to contractual obligations. Monitor financial performance, revenue recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing More ❯

commercial processes of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. … pricing models. Collaborate with pre-sales, sales, solution architects, and finance teams to structure commercially viable proposals. Assess risks and opportunities within bid submissions and develop mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. … Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring adherence to contractual obligations. Monitor financial performance, revenue recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing More ❯

detailed operational procedures to support the Futures Clearing business, with a particular focus on physical contracts and exchange-traded Futures & Options (F&O). This role also includes client service management, margin oversight, regulatory reporting, and staff development. Key Areas of Responsibilities Manage daily operational functions and trade support activities for ETD. Lead and ensure the successful delivery … of strategic projects, including system analysis and implementation and new market onboarding. Engage proactively with exchange representatives and internal stakeholders to expedite project deliverables. Oversee trade lifecycle event management, margin management, and regulatory reporting to ensure accuracy and timeliness. Maintain and update operational procedures, workflows, and rulebooks, ensuring adherence to regulatory standards. Coordinate rehearsals and testing of Business … Continuity Planning (BCP) contingencies. Manage client service activities, focusing on a predominantly Chinese client base. Ensure all referential data is accurate and complete. Manage give-up invoicing processes. Collaborate with IT, Credit Risk, Finance, and other operational departments to establish and oversee robust operating procedures. Manage, develop, and appraise staff, and foster a proactive team environment. Requirements Minimum of More ❯