251 to 275 of 285 Service Management Jobs in England

youll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team. Typical Daily Duties: Provide 1st Line IT Support: Handle service desk calls, emails, and portal tickets with efficiency and professionalism. Monitor Network & Server Infrastructure: Ensure optimal performance and swiftly respond to system failures. Remote … on-site, addressing technical issues and providing solutions. Troubleshooting and Resolution: Diagnose and resolve customer technical faults, driving timely and effective fault resolution. Client Service Management: Build and maintain strong relationships with clients, offering a range of help desk support and client service management. Hardware and Software more »

IT Team, you'll be instrumental in delivering secure and efficient IT services throughout the organisation. Our client’s comprehensive coverage includes everything from Service Desk support to Operations and impactful Project Delivery. You’ll play a crucial role in ensuring the seamless operation of both factory and office … systems, directly influencing the success. Key Responsibilities: Take the lead in evolving the IT support function at various sites. Immerse yourself in service management best practices and the latest technological advancements. Offer unparalleled IT support, upkeep existing services, and aid in the rollout of innovative solutions. Enhance your … Requirements: A Degree in an IT-related discipline, with a strong preference for specialisations in Computing and IT. A quick learner who is customer-service oriented. Must have a full UK driving licence and access to personal transport. This is more than just a Graduate programme; it's your more »

Business are looking for a senior digital leader to lead HR Technology platforms and align with Group HR People priorities. The role will require management of global HR Technology resources alongside implementations of services to relative to regional requirements. Job Requirements: To be the Technology representative for HR and … lead the HR Technology team to deliver on agreed outcomes. To partner on the deliverables of the HR Transformation team, Global HR Service Owners and Technology Transformation team in driving end to end customer and colleague digital journeys. A global role covering all HR Software Delivery including responsibility for … budget, people, vendor service management, contracts and risks. Build a relationship of trust and influence with the HR and Technology Leadership (and especially with the HR COO, Head of Transformation and their leadership) and represent HR on all Technology matters and strategy. Agreement of business strategy and priorities more »

to join their team on a hybrid basis based in Mansfield. This role will see you assist in providing a comprehensive, customer focused procurement service, ensuring that best value for money is achieved. You will also manage procurement systems and information. Produce management reports, returns and ensure that … access Procurement Data & System Assurance Maintain catalogue and category structure System Administration including review of system change requests for roles and work closely with service management team to ensure changes are action-ed promptly Produce monthly governance reports and escalate any exception findings Ensure the BCP/DR more »

framework and ER strategy. Your role will involve providing expert advice and guidance on all people-related matters, ensuring a consistent and effective case management approach. You will handle low to medium complexity ER cases, including disciplinary, grievance, absence, and performance-related issues, ensuring they are managed swiftly and … and legal requirements. * Collaborate with the ER team to review, develop, and update HR policies and procedures. * Deliver training and coaching sessions on people management, employee relations best practices, employment law, and HR policies. * Support senior ER colleagues in their initiatives and proactively manage your development in relevant areas. … ensuring GDPR compliance. * Work with the Payroll and Project Manager to ensure pay-related ER situations are documented and processed correctly. * Use and interpret management information to identify case trends/issues and share insights with the People Department and managers. * Contribute to employee engagement initiatives and provide feedback more »

to assist with evaluating and testing products delivered by external system suppliers to ensure that they conform to requirements and methodology. Knowledge in IT Service Management and/or Risk frameworks, and/or international standards is desirable. Analytical skills to establish root causes of defects and incidents more »

Hybrid - 12 Months One of our public sector clients is looking for an AV expert with hands-on experience as well as product/service management experience to join their expanding technical team. Your role will be to work alongside the technical team to deliver a product that more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions … analysis and reporting, using insights from Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures, and more »

UKAEAs employment policy framework, the Employee Relations strategy and for providing advice and guidance on all people-related matters and ensuring a consistent case management approach. The team are the subject matter experts on employee relations and policy. You'll be responsible, along with the ER Specialist, for delivering … an ER service in all areas across the employee lifecycle, such as disciplinary, grievance, probation, performance, long term sick leave etc. ensuring that ER support and advice is delivered in line with policy, best practice and legislative requirements to mitigate risk and escalation. You will also be responsible for … ensuring they align with current legislation and business needs. - Write, develop and deliver bite-size training and coaching sessions on topics relating to people management and employee relations best practice, employment law, and HR policies to ensure consistent application across the organisation. Qualifications - Significant HR experience and/or more »

to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. … Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore services quickly. Analyse root causes of incidents and … implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching, mentoring and performance management. Allocate resources effectively, monitor more »

solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with pre-sales and service management coll... more »

Hybrid - 12 Months One of our public sector clients is looking for an AV expert with hands-on experience as well as product/service management experience to join their expanding technical team. Your role will be to work alongside the technical team to deliver a product that more »

the services with a key emphasis on patient pathway tracking and validation to achieve RTT standards. The post holder will work closely with the service team and receive support and training as required to fulfil the role. Main duties of the job To be responsible for providing administrative support … relevant RTT standards. Maintain an up-to-date record of patient tracking and escalations must be kept on the Trust database. To support the Service Management team to ensure all administrative process are delivered including data and evidence collection for relevant national audits. About us London North West … NHS experience Desirable Admin/Organisational skill Skills Essential NHS experience IT experience Desirable Admin/Organisational skill Audio typing skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

gas providers globally? Do you have a strong network of candidates in your dedicated space and a proven track record of delivering high-quality service to clients? If so, we have an exciting opportunity for you to join our direct sourcing team as a Talent Delivery Partner. As a … supplied by our client. You will work collaboratively with various colleagues to develop and deliver effective recruitment services and will ensure all support and service management processes required to deliver a successful service. You will also have the opportunity to build your own relationships with existing clients and … pathways, dedicated learning programmes such as our Power Hours, Global Mentoring Programme and more throughout your career Transparent and open communication across levels of management The opportunity to make a difference in joining one of our ERG's such as NASHPride, Wo+men@NASH, EthNASHity and NASHability Summer/Winter more »

for the Team Leader when necessary. Managing TAS and fault operations systems. Handling incidents effectively. Collaborating and communicating with stakeholders on sites. Managing the service desk. Thoroughly checking alarms throughout the day to ensure their operational status. Monitoring multiple Gas sites across the UK using computer systems and CCTV. … Responding to alarms promptly and efficiently. Ensuring the safety of the Engineers and sites. Handling emergency situations with poise and professionalism. Providing exceptional customer service through effective telephone communication. Demonstrating good time management skills to meet deadlines. Contributing to the effectiveness of the team. Upholding a high level … pressure. To excel in this role, you'll need: In-depth knowledge and experience with Gallagher Alarm and Access control Systems, Synectics Video & Alarm Management, Active Directory, CCTV, Video Analytics, Perimeter Intruder Detection (PID) systems, and CNI Environment. Familiarity with the management of ISS operational service and more »

is seeking a dedicated and skilled Security & IT Manager to join their permanent team. This multifaceted role involves overseeing security, IT cyber security, and service management within the company's secure facilities. Key Responsibilities: Security Controller: Maintenance of the company's secure facilities, including security policies, pro... more »

DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical service management role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »

DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical service management role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »

DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical service management role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »

DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical service management role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »

DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical service management role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »

DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical service management role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »

DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical service management role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »

spare parts and consumables Trained on, high-volume Inkjet (continuous and cut-sheet), Production Toner, Wideformat & LFP devices and technologies as deemed required by Service Management Is able to demonstrate the ability to resolve complex problems outside of the normal fault-finding process. Manage, train and develop a more »

ongoing support. Key Responsibilities: Lead the installation of Eview Z OS discovery agent across the global Mainframe estate. Integrate discovery solutions with Universal Configuration Management Database (UCMDB) and ServiceNow. Address any connection-level or data discovery issues, working closely with Precisely and internal IT teams. Collaborate with SMEs to … leverages Eview, UCMDB, and ServiceNow, preparing the platform for future state readiness. Explore innovative approaches to utilise Discovery for full end-to-end business service mapping. Key Skills & Qualifications: Extensive experience in infrastructure discovery and configuration management, preferably for IBM Mainframe systems. Proven track record with Eview software … to troubleshoot and resolve complex technical issues. Experience in reporting and dashboard setup, preferably within ServiceNow. Familiarity with ITIL frameworks and best practices in service management. Excellent communication skills for educating and advising team members and stakeholders. Strategic thinking for future-proofing discovery and configuration management platforms. Project more »