251 to 275 of 473 Service Management Jobs in England

most high-profile public sector organisations. This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset … Management and Enterprise Service Management. Experience Required Essential: Significant experience delivering enterprise-scale ServiceNow architecture Proven CMDB transformation and implementation experience Proven CSDM transformation and implementation experience Experience designing ServiceNow data architecture Experience leading consultations on ServiceNow platforms Public sector or highly regulated industry experience Excellent stakeholder management ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive … role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating Systems ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive … role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating Systems ...

resilience. Drive continuous improvement through automation, monitoring and modern infrastructure practices. Manage third-party suppliers, technology partners and infrastructure vendors. Maintain IT governance, asset management, capacity planning and documentation standards. Essential Experience 8+ years' experience in IT infrastructure, enterprise IT or technical operations. Proven experience supporting R&D, laboratory … delivering infrastructure projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership ...

aerospace and defence programme. This is an exciting opportunity to play a key role in enabling advanced engineering environments that support concept development, configuration management, aerodynamic analysis, flight dynamics, and digital engineering transformation. You will work across complex stakeholder groups, suppliers, and engineering teams to deliver integrated digital solutions … that improve collaboration, traceability, and programme performance. Essential Experience & Qualifications Project or Programme Management certification (Prince2, APM, or equivalent) or significant delivery management experience. ITIL or equivalent Service Management experience. You will ideally possess experience and understanding across: Digital engineering principles and practices. CAD and configuration ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

Support with Dover District Council! You will deliver first and second line technology support for the Council. First line will be through a service desk function and second line through investigation, use of tools, and detailed knowledge. Responsibilities: Ensuring availability of services to staff, councillors and residents Setup, securing … Oracle Desirable skills: Basic understanding of information technology principles, including computer hardware, software, mobile devices, networking and cloud-based services Understanding of customer service principles and the importance of providing a high-quality support service Knowledge of cyber security best practices, including password management, data protection ...

delighted to be working with a fantastic company based in the Watford area, this well established company have an exciting opportunity for a IT Service Delivery Manager to join their team. This opportunity will be responsible for the relationship between IT and the wider business, managing vendor relationships … Manager. The suitable candidate will be a strong people manager, with strong communication skills and at levels, with previous experience of IT Service Delivery. Salary - £55,000 - £65,000 plus great benefits This will be a hybrid working position - 3 days in the Watford office and 2 from home ...

Service Desk Analyst/Systems Support Analyst West Sussex County Council Contract: 6+ Months Fox Morris Group are delighted to be supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join their busy IT Service Desk team. This is an excellent opportunity for someone with … support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user enquiries, providing first-line technical support to colleagues across ...

their live technology estate, ensuring stability, resilience, and continuous improvement. This is a hands-on role, working across architecture, operations, and third-party service delivery to ensure systems are effectively transitioned into BAU and optimised over time. Key Responsibilities Lead technical oversight of the live IT estate, ensuring stability … performance, and resilience Work closely with architecture teams to transition solutions into operational service Provide governance and oversight of managed service providers, ensuring quality delivery Review and assess technical changes, focusing on risk, impact, and alignment Drive incident analysis and root cause resolution across complex environments Maintain ...

across routers, switches, firewalls, hosting, data centre, LAN/WiFi, SD-WAN, UC & Unity, telephony, mobility, MPN & cloud, IoT, fixed connectivity, cloud & security and service transition. Set up and validate complex test environments, including network test equipment and RFC 2544 performance testing where required. Support Test Managers with status … team and, where applicable, the customer lab in Spain. TECHNICAL SCOPE & DOMAIN COVERAGE Testing services are delivered across the full client UK product and service estate: Hosting; LAN & WiFi; Data Centre; Service Transition; SD-WAN; Telephony; UC & Unity; MPN & Cloud; IoT; Fixed Connectivity; Mobility; Cloud & Security. Test phases ...

starting salary of £48,698 per annum, based on a 36 hour working week. We are excited to be recruiting a Unit4 Service Delivery Agent (HR & Payroll) to join our fantastic team. This role is based at Woodhatch Place in Reigate and offers the flexibility of a hybrid working … opportunity to discuss this arrangement during the interview process. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) plus bank holidays Option to buy up to 10 days of additional ...

required. Key Responsibilities Client Engagement: Act as the primary point of contact for clients, ensuring their needs and expectations are met. Project Management: Define and agree project deliverables and milestones. Oversee the delivery of multiple IT consultancy projects, ensuring they are completed on time, within scope, and on budget. … Relationship Management: Build and maintain strong, long-lasting client relationships. Strategic Planning: Develop and implement strategies to increase the efficiency and effectiveness of consultancy services. Risk Mitigation: Proactively address challenges, resolve issues, and implement solutions. Resource Allocation: Allocate resources appropriately to ensure the successful delivery of projects. Team Leadership ...

technical specialists and local business stakeholders to ensure applications meet local business, technical and regulatory requirements. This is a hands-on coordination and application management role, suited to someone with strong technical application experience who is confident managing stakeholders, resolving escalations and driving service improvements. Key Responsibilities … appropriate technical specialists where required. Identify and drive continuous improvement in application support processes and application performance. Work closely with vendors, business users, procurement, service desk and other IT stakeholders to ensure effective application support and service delivery. Ensure all relevant company policies, compliance requirements, security and data ...

practice Primary Care Network (PCN) and its corresponding Limited Company. Working as the central Business and Transformation Lead, this role drives network growth, financial management, statutory compliance, and modernisation. Crucially, this post focuses on corporate infrastructure, contract compliance, and change management. It leaves day-to-day staff coordination … Partner with the PCN CD, PCN Board, and Company Directorship to design, document, and execute long-term strategic plans and business cases. DES Contract Management: Take the absolute lead on overseeing, reviewing, and ensuring network compliance with the NHS England Network Contract DES specifications. Neighbourhood Evolution Support: Guide ...

engineering, digital engineering, manufacturing, suppliers, and programme teams. Coordinate delivery across internal teams, technology partners, and system integrators. Drive incident resolution, root-cause analysis, service improvement, and management of technical debt. Support technology selection, proof-of-concept activity, and vendor management. Drive innovation in areas such as fast … estimation, hybrid EM solvers, IR signature modelling, antenna/structure co-optimisation, and model calibration. Develop training and change-management materials to support adoption of new digital capabilities and processes. Manage budgets, resources, risks, dependencies, and delivery performance. Skills & Experience Degree in Electrical Engineering, Aerospace Engineering, Physics, Applied Electromagnetics ...

operational delivery. Establish programme plans, governance frameworks, milestones, dependencies and success measures. Coordinate delivery across Cyber Security, SOC, Infrastructure, Cloud, IAM, Network and Service Management teams. Drive the implementation and enhancement of Security Operations capabilities, including SOC, SIEM, detection and response, vulnerability management and incident response. Manage … Security Operations and the delivery of operational cyber capabilities. Experience delivering programmes involving areas such as SOC, SIEM, incident response, threat detection, vulnerability management, security tooling or security service transformation. Proven experience transitioning security capabilities from project delivery into BAU operations. Strong programme governance, planning, financial management ...

About the Company Employee Experience Technology (EET) Mobile team is hiring a process analyst/implementation analyst to work within our Service Assurance team. Supporting the Service manager to document existing business processes, improvement opportunities and work with regional stakeholders to deploy enhancements to procedural documentation, controls … improvements within the Corporate Mobile space among mobile carriers in 39 countries. About the Role The successful candidate should have good experience with stakeholder management and be able to demonstrate effective communication skills as they will be expected to work with various teams with EET Mobile (Product Managers, Service ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing … exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting over … hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...

Azure, on-premises infrastructure, virtualisation, storage, networking and container platforms including Kubernetes and Red Hat OpenShift . Working closely with security, architecture, application and service delivery teams, you will support business-critical services while driving automation, modernisation and operational excellence. Key Responsibilities Design, deploy and support enterprise infrastructure across … secure deployment of containerised workloads. Improve automation, observability and operational efficiency. Support platform scalability and lifecycle management. Operational Excellence Maintain infrastructure services against agreed service level objectives. Identify and resolve recurring operational issues. Improve monitoring, alerting and performance management. Ensure operational processes follow industry best practice. Automation & Continuous Improvement ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … commercial evaluations. Approve and govern system changes, ensuring security, architecturalintegrityand operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis. You will provide first-line technical support to internal colleagues, resolving a wide range of IT issues and service requests … Aviva, we're committed to providing a first-class service. We think, talk and act "customer", not tickets. As an IT Customer Service Analyst, you will: Provide high-quality technical support to internal colleagues across the UK via telephone, live chat, email, and self-service channels. Diagnose, troubleshoot ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback ...