251 to 275 of 306 Service Management Jobs in England

planning, execution, and reporting. Use data and insight to challenge performance, identify risks, and support continuous improvement. Continuous Improvement Work with suppliers to improve service quality, reduce rework, and drive cost efficiency. Challenge the status quo, stay informed on external best practice, and apply learning to improve delivery outcomes. … Ability to manage project finance and engage confidently with Programme and Finance teams. Strong problem-solving and decision-making skills. Experience in infrastructure asset management, construction, or engineering fields. Ability to adapt quickly in dynamic and high-pressure situations. If you also have the following, we're especially interested ...

Responsibilities * Provide 1st and 2nd line support for smart building systems, integrations, and data platforms. * Monitor data flows and system performance, ensuring uptime and service levels are met. * Triage, resolve, and escalate support tickets, coordinating with third-party vendors where required. * Oversee smart system support and maintenance contracts, working … with internal architecture and digital teams. * Support data recovery, reconciliation, and integration into enterprise platforms. * Participate in project, service delivery, and change control forums. * Work alongside field engineering teams to support on-site issues and wider network initiatives. * Identify opportunities to automate, improve processes, and enhance system resilience. * Maintain ...

Responsibilities * Provide 1st and 2nd line support for smart building systems, integrations, and data platforms.* Monitor data flows and system performance, ensuring uptime and service levels are met.* Triage, resolve, and escalate support tickets, coordinating with third-party vendors where required.* Oversee smart system support and maintenance contracts, working … with internal architecture and digital teams.* Support data recovery, reconciliation, and integration into enterprise platforms.* Participate in project, service delivery, and change control forums.* Work alongside field engineering teams to support on-site issues and wider network initiatives.* Identify opportunities to automate, improve processes, and enhance system resilience.* Maintain ...

Review the processes being followed and look for better, faster, more cost-effective ways of performing the tasks BT delivers a wide range of service to customers that need testing, such as: Contact Centres and Telephony solutions IP Networks, Firewalls, Gateways AI, webchat, messaging, email Cyber, Security and SIEM … Cloud partnerships and dedicated Hosting facilities Service Management and tooling Training Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands‐on exposure across the business, and the chance to build real‐world, transferrable skills that set you up for long‐term success ...

delivery teams. Key Responsibilities Manage end-to-end delivery of network and infrastructure projects, from initiation through to handover Lead project planning, scheduling, risk management, and reporting in line with PRINCE2 methodologies Coordinate internal teams, third-party vendors, and network engineers to ensure on-time and on-budget delivery … Oversee deployment, upgrade, and migration of network solutions, primarily using Cisco technologies Ensure projects align with ITIL service management practices and operational readiness Communicate effectively with retail business stakeholders, ensuring minimal disruption to store operations Maintain clear documentation, governance, and change control throughout the project lifecycle Required Skills ...

Subject Matter Expert for all things ServiceNow. Your role will involve providing expert support and continuous improvement for the existing IT Service Management (ITSM) module and customisations whilst also being responsible for the successful implementation of new modules.This is a newly created role ServiceNow Specialist role and will … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Desired skills and experience: ServiceNow Certified System Administrator (CSA) Proven experience as a ServiceNow Administrator and Developer. Strong understanding ...

storage and backup Responsibilities: Act as the first point of contact for IT support queries via phone and email Log and manage incidents using service management tools Resolve issues in line with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations …/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry requirements: 3 GCSEs (or equivalent ...

drive digital transformation across EMEA. The Role Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions. Define IT roadmaps to modernise infrastructure, service management, and digital platforms. Partner with C-Suite executives to align technology vision with business goals. Influence strategic adoption of Cloud, AI (including … GenAI), Data Management, and modern workplace technologies. Provide leadership to a team of strategists and architects across a global environment. About You 10+ years' experience shaping IT strategy and enterprise architecture in large organisations. Proven success driving digital transformation across infrastructure and operations. Strong stakeholder management and influencing ...

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. You will be enrolled … maintenance matters of significance Instruct customers in the operation and maintenance of systems/equipment. Ensure issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting Act as a liaison with customers on administrative and technical matters for assigned projects What ...

that gives you real responsibility from day one. All whilst studying for a fully funded degree. Role Your role could involve: Service Management: Help maintain and improve our technology infrastructure, ensuring systems run smoothly and securely. This may involve resolving problems and automating workflows Automation Projects: Get involved … initiatives that use tools like Blueprism to automate repetitive tasks, freeing up time for more valuable work Cybersecurity & Risk Management: Support projects that protect our data and systems, learning best practices in security and compliance Data Analytics: Use platforms such as Power BI to analyse data, generate reports ...

that gives you real responsibility from day one. All whilst studying for a fully funded degree. Role Your role could involve: Service Management: Help maintain and improve our technology infrastructure, ensuring systems run smoothly and securely. This may involve resolving problems and automating workflows. Automation Projects: Get involved … initiatives that use tools like Blueprism to automate repetitive tasks, freeing up time for more valuable work. Cybersecurity & Risk Management: Support projects that protect our data and systems, learning best practices in security and compliance. Data Analytics: Use platforms such as Power BI to analyse data, generate reports ...

role in shaping and maintaining a secure, efficient and forward-thinking IT environment for the entire organisation. Working closely with an established Managed Service Provider, you will be responsible for overseeing all IT infrastructure, ensuring cyber security standards are upheld, and managing company wide software procurement and optimisation.This … varied and strategic role involving stakeholder engagement, service management, technical recommendations and long term planning. You'll collaborate with senior leaders to support the development of new IT capabilities aligned with the company's strategic goals. The role will involve regular travel between UK sites and occasional international ...

SCCM/Intune Consultant Akkodis are currently working in partnership with a market leading service provider to recruit an SCCM/INTUNE Consultant. The RoleAs the SCCM/INTUNE Consultant you will help global customers keep their End User environments secure, compliant, and performing at their best. Through regular … escalations* Investigate deployment failures using SCCM and Intune* Own and resolve 3rd-line incidents via the Remedy queue* Implement remediation activities to enhance service performance* Present detailed Feature Release impact reports to Service Management and customers The Requirements* Confidently understand and interpret Microsoft's roadmap for Windows ...

qualifications, such as AWS and Cisco Certifications Operational Provide last line support for solutions delivered by the engineering function in line with existing IT service management processes.Act as an escalation point, for the managed service, for problems pertaining to network technology and with a view … sponsored higher education and certifications. Opportunity to work with cutting-edge technologies. Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents ...

leave (churn) and find ways to keep them with us. What we are looking for: Experience: 1-3 years of experience in customer support, service management, accounts receivable, or a similar relationship-driven role. Customer Focus: Proven success in managing customer relationships and a strong commitment to quality … Strong problem-solving skills and the ability to present numerical data effectively. Technical Proficiency: Experience with CRM tools (Salesforce or NetSuite) and basic project management skills are highly desirable. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy ...

Work from Office. Below is the Job Description for your reference. Receive call from service desk, L-1 Tech support & Executive support team. Provide Hardware break fix services for laptop & desktop, Provide hardware upgrade services for laptop & desktop. Receive new desktop orders and provide MACI (Move, Allocate, Change … users) and Provide assistance for S/W distribution across network. Trouble ticket maintenance and Maintain file and print (Location specific). Site Inventory management and maintenance. Attend weekly/Monthly review meetings with onsite and offshore team and Generate and provide weekly/monthly activity reports. Escalate ...

build, and maintain interactive dashboards and reports using the Qlik suite, delivering actionable insights across multiple business areas. Oversee Qlik architecture, platform support, and service management, ensuring the smooth running of analytics platforms. Collaborate with stakeholders to understand business needs, identify data sources, and provide data-driven recommendations. … range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days. A Celebration Day in addition to public holidays that people can use to celebrate ...

global Solutions Architecture practice Establish a Technology Consulting Services capability Lead and mentor a global team of senior solution architects Solution Domains IT Service Management & Operations (ITSM, ITOM, ITAM, IT4IT, AIOps, ServiceNow) Project & Governance Frameworks (PMI, PRINCE2) Connectivity Services (Network Underlay & Overlay) Cloud Infrastructure (Managed Hosting, Hybrid & Platform ...

hardware architecture, component compatibility. Knowledge of secure hardware handling practices, including data sanitization and destruction protocols. Demonstrated experience in hardware installation, configuration, and lifecycle management in enterprise or government environments. Previous work in secure or classified environments, adhering to strict data protection and confidentiality requirements. Hands-on experience with … legal standards. Proven track record of collaborating with cross-functional teams to deliver integrated hardware solutions. Experience managing hardware assets within ITIL or similar service management frameworks. Responsibilities: Responsible for building and supporting of hardware systems across the organization. Covers end-to-end hardware lifecycle management, including ...

recovery Lead complex troubleshooting, root cause analysis, and incident resolution Deliver code releases, platform upgrades, deployments, and infrastructure changes in line with change and service management processes Act as technical lead, coaching engineers and coordinating BAU and project delivery Work closely with application teams, business services, and third … owning enterprise Microsoft platform services Strong hands-on expertise across SQL Server, SharePoint, Azure Cloud Services, IIS/web infrastructure, reporting platforms, and identity management (SSO and MFA) Experience operating at third-line support level within complex, global environments Strong understanding of performance tuning, availability, monitoring, capacity planning ...

together the digital, data and technology capabilities across Greater Manchester Combined Authority (GMCA), Transport for Greater Manchester (TfGM) and Greater Manchester Fire and Rescue Service (GMFRS). You will help make our organisation, and the wider Greater Manchester region, a go to destination for digitally minded professionals who care … colleagues, our partners and our regulators. You will co-design digital solutions with frontline teams, ensuring that customer needs and place based priorities guide service improvement. Yet you will also have a voice regionally and nationally, ensuring that Greater Manchester continues to lead conversations on digital innovation, public service ...

together the digital, data and technology capabilities across Greater Manchester Combined Authority (GMCA), Transport for Greater Manchester (TfGM) and Greater Manchester Fire and Rescue Service (GMFRS). You will help make our organisation, and the wider Greater Manchester region, a go to destination for digitally minded professionals who care … colleagues, our partners and our regulators. You will co-design digital solutions with frontline teams, ensuring that customer needs and place based priorities guide service improvement. Yet you will also have a voice regionally and nationally, ensuring that Greater Manchester continues to lead conversations on digital innovation, public service ...

programmes for central government/public sector organisations nationwide. They are now seeking an experienced 'Pure Play' Senior Bid Writer to support their Bid Management function in winning highly competitive multi-million-pound technology contracts across the UK Public Sector. This role is specifically for a career Bid Writer … government/public sector technology opportunities, including: Cloud and infrastructure services Software and application delivery Digital transformation programmes DevOps and modern engineering practices IT service management and managed services These bids are typically large-scale (£10 million+) and require exceptional writing quality, structure, and persuasive messaging. Experience Required ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity ...

post-implementation evaluations Desirable: PMP, PRINCE2, or Agile certification Experience across software development, infrastructure, cloud, or cybersecurity projects Familiarity with SDLC and IT service management (ITIL) Experience managing budgets and third-party suppliers Join a business at a genuinely exciting point of transformation Be part of a forward ...