251 to 275 of 423 Service Management Jobs in England

have a genuine interest in technology, wed love to hear from you. Youll provide frontline support to colleagues across the business, delivering excellent customer service while helping resolve day-to-day technology issues. This role is ideal for someone who is proactive, eager to learn, and enjoys working … Saga Academy, our bespoke learning platform Main Responsibilities Provide first-line IT support to colleagues via phone, webchat, and ticketing systems Deliver excellent customer service and maintain a positive user experience Log, manage, and resolve support tickets within agreed SLAs Troubleshoot hardware, software, and application issues, escalating where necessary ...

technical authority for Maxavera & P6 Own application architecture, configuration, and platform integrity Support P6 modernisation and obsolescence strategy Lead upgrades, patching, and lifecycle management Support incident resolution, root cause analysis, and system stability Ensure solutions meet governance and architecture standards Work closely with architects, product owners, and delivery teams … Agile ✅ What You’ll Bring Strong experience with Primavera P6 environments Experience supporting Maxavera or similar portfolio management tools Knowledge of application architecture, integration, and platform management Experience with IT service management (incident, problem, change) Comfortable working in Agile delivery teams 🌟 Nice to Have Experience with ...

Finance organisation as part of enterprise-wide transformation initiatives. This includes defining the operating model, governance frameworks, end-to-end processes, talent strategy, and service delivery model. The role is pivotal in transforming Finance from a traditional transactional function into a scalable, AI-enabled, data-driven, and insight … Model aligned with enterprise strategy Define future-state structures including retained organisation, shared services, and outsourced delivery models Establish governance frameworks, decision rights, and service management models Ensure the operating model supports scalability, efficiency, and agility Translate strategic objectives into practical, implementable operating model designs Drive transformation initiatives ...

reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload … management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

analysis and implementing permanent solutions Leadfirewallconfiguration, securityimprovementsand network resilience initiatives Design, review and document high- and low-level network designs to support projects and service development Ensure all network changes follow ITIL processes including incident, problem and change management Support disaster recovery planning,testingand business continuity arrangements Collaborate … with architects, securityteamsand third-party suppliers Mentor colleagues and contribute to continual service improvement Participate in an out-of-hours support rota and travel across Berkshire sites asrequired About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding ...

stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems/Enterprise Applications Service Operations/IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management … governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation/migration initiatives. Key Skills & Experience Proven experience operating at Head of/ ...

stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems/Enterprise Applications Service Operations/IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management … governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation/migration initiatives. Key Skills & Experience Proven experience operating at Head of/ ...

complex technical issues, and help ensure day-to-day operations run smoothly with minimal disruption. You will also provide advanced technical support to the service management function for designated clients, contribute to improving the support model and overall service offering, and carry out preventative maintenance across hardware … Entra Connect Strong expertise in Entra integration and federation Strong knowledge of Azure and the Microsoft 365 platform Experience in automation, monitoring improvements, capacity management, resiliency, business continuity, front-office support, and stakeholder management Ability to identify and address potential service-impacting risks and issues, or escalate ...

Managing and improving cloud platforms, SaaS tools, and network environments Leading troubleshooting and incident response for complex technical issues Overseeing onboarding/offboarding, device management, and access controls Driving automation and reducing manual processes Improving IT processes, documentation, and service quality Partnering with the business to deliver practical … experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination In-depth knowledge of macOS AND Windows environments, including endpoint management and hardware troubleshooting Kandji (Iru) knowledge or similar MDM Proven experience managing cloud-based platforms such as Google Workspace and Okta Strong networking ...

Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex … issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate Providing clear, friendly, and professional communication to users of varying technical ability Documenting steps taken to resolve issues, contributing ...

ServiceNow design and development preferably in a consulting environment.Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageousAn understanding of Service Management concepts, delivery assurance principals and procedures.A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms.Ideally you will be have obtained some of the following certifications* ServiceNow Certified Administrator* Service Now Certified Implementation Specialist* Service Now Application Developer* ITIL FoundationAdditional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

project delivery, leading the development, configuration and rollout of Coupa, before transitioning into a business-as-usual (BAU) leadership role responsible for the ongoing management and optimisation of the platform. Coupa will be a core corporate system for the organisation, centralising procurement activity, including contracts, supplier management … procurement platform across the organisation Design, develop, configure and maintain the Coupa system to meet business requirements Own the full lifecycle management of procurement applications, with a primary focus on Coupa Support and deliver integrations between Coupa and enterprise systems, including SAP, Workday, Maximo and other ERP platforms Ensure ...

project delivery, leading the development, configuration and rollout of Coupa, before transitioning into a business-as-usual (BAU) leadership role responsible for the ongoing management and optimisation of the platform. Coupa will be a core corporate system for the organisation, centralising procurement activity, including contracts, supplier management … procurement platform across the organisation Design, develop, configure and maintain the Coupa system to meet business requirements Own the full lifecycle management of procurement applications, with a primary focus on Coupa Support and deliver integrations between Coupa and enterprise systems, including SAP, Workday, Maximo and other ERP platforms Ensure ...

team. In this role you will develop, implement and maintain automation solutions across the College's IT infrastructure, helping to reduce manual processes, improve service reliability and support compliance requirements. You will work closely with the IT Operations Manager and infrastructure teams to identify opportunities for automation and deliver … scripts, tools and workflows that enhance operational efficiency. You will also provide 3rd line technical expertise, supporting the effective management and continuous improvement of the College's IT systems and infrastructure. Job title: Infrastructure Automation Engineer Full time, Permanent. Colchester Campus About the role: In this role, you will ...

experience designing and implementing enterprise CRM solutions within complex business environments. Expertise across customer engagement platforms, cloud technologies, workflow automation, and identity/access management solutions. Experience leading client workshops and translating business requirements into scalable technical solutions. Ability to communicate complex technical concepts clearly to both technical … agile delivery methodologies and cross-functional programme delivery. Knowledge of process improvement, user adoption, and training approaches. Additional exposure to operational systems such as service management, ERP, workforce management, or finance platforms would be advantageous. What’s on Offer Starting Salary - £90k - £105k (dependant on experience) Opportunity ...

contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects … such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ...

cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best … security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands ...

opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level … specialist applications and services. Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities. Key Responsibilities Technical Support & Systems Management Deliver 2nd line support for software applications and business systems Take ownership of escalated incidents through ...

design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high … availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health ...

supply‐chain and shop‐floor stakeholders, mapping current state to Epicor Kinetic best practice Configure Epicor Kinetic core modules – Financials, Sales, Purchasing, Inventory, Production Management, MES, Quality and Advanced Planning & Scheduling Author Epicor functional designs, BAQ and BPM specifications and partner with Epicor developers on customisations and integrations Deliver … manufacturing customers Strong functional knowledge of Epicor Kinetic/Epicor 10 across at least Financials and one of Manufacturing, Supply Chain or Service Management Hands‐on experience with Epicor BAQ (Business Activity Queries), Dashboards, BPM (Business Process Management) and Epicor data migration tools (DMT) Excellent client‐facing ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … xxuwjjq Digital Channels Service Management team, where you'll support a diverse portfolio of service... Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. ...

compute & storage) technologies, including VMware and Horizon VDI. Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. Conduct readiness assessments for new releases, ensuring smooth deployment. Maintain comprehensive documentation such as Work Instructions and Patching Schedules. Manage lifecycle … supported products, ensuring they remain supported and up-to-date. Carry out planned activities via Change Management processes and monitor systems using Event Management tools like SCOM and Aria Operations. Support physical networking and Windows environment components (Active Directory, DNS, SQL, SCOM). What you'll bring: Extensive ...