301 to 325 of 1,382 Service Management Jobs in England

clearance Sole UK National We are looking for an experienced Cyber Security Consultant to join a major Defence programme, supporting the onboarding of new service providers into a complex SIAM/multi-supplier environment . This is a security governance, supplier integration and operational readiness role , rather than … hands-on technical security position. Key Responsibilities: Develop supplier onboarding packs covering security processes, policies, governance and reporting. Align incoming suppliers with established Incident Management, Vulnerability Management and Security Assurance processes. Define supplier roles, responsibilities and interaction models across the SIAM/OI environment. Identify and manage gaps ...

Technical Service Delivery Manager 6 months initially Hybrid (mainly remote with occasional travel to site in Luton) £75 to £93 per hour inside IR35 Due to the urgent nature of the role candidates must have current SC Security Clearance. Our client is seeking an experienced Technical Service Delivery … delivery of technical services within a Defence environment. The successful candidate will act as the interface between the engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence. Key Responsibilities: Manage technical incidents through to resolution, ensuring timely progression of tickets and clear stakeholder communication. ...

Hybrid Working £Competitive + Benefits We're working with a highly respected financial services organisation seeking an experienced Application Manager to lead the operational management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions. This is an excellent opportunity for a service-focused technology leader to take ownership of a complex application environment, driving service stability, operational resilience, supplier performance and continuous improvement across a business-critical portfolio. The Role As Application Manager, you will be responsible for the day-to-day performance, governance and lifecycle management ...

Field Service Helpdesk Specialist Location: Remote - UK Employment: Full-time, Permanent Salary: Competitive We're looking for a Field Service Helpdesk Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service … quickly, engineers are deployed effectively and customers are kept informed throughout the process. THE ROLE Your responsibilities will include: * Receiving, logging and prioritising incoming service calls, emails and support tickets * Providing first-line technical support and troubleshooting * Diagnosing technical issues using knowledge resources and established processes * Scheduling and dispatching ...

Service Product Manager manages products throughout their operational lifecycle, ensuring services remain reliable, effective and aligned with business and user requirements. The role requires knowledge of ITIL practices, Incident, Problem and Change Management, Risk Management, supplier engagement and KPI/service performance monitoring. The ISPM works … closely with technical teams, suppliers, Commercial, Finance and key stakeholders to manage service quality, operational risks, supplier performance, contractual requirements and continuous improvement. The role also supports service governance, financial planning, forecasting, budget management and change activity, ensuring agreed service levels are maintained and the product ...

Team, ensuring incidents, support requests and system changes are effectively prioritised, governed and delivered. The Role You will take ownership of the ERP support service, ensuring strong service performance, effective backlog management and a consistent approach to change and release management. Key responsibilities will include: Leading … developing the ERP Support Team, providing clear direction, ownership and accountability. Managing the day-to-day support service, including incidents, service requests, problems and defects. Owning and prioritising ERP backlogs and Jira sprint boards, coordinating sprint planning and releases. Managing the end-to-end change lifecycle, from assessment ...

that sounds like your kind of place, keep reading. About this role In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery. Ensuring process efficiencies are realised through continual service improvement and standardising best practice across … customer experience will be paramount to success in this role. You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met, and any Service Improvement initiatives are delivered in a timely manner. Job requirements Requires a relevant ...

this role means technology changes happen smoothly, with the right people, processes and knowledge in place before go-live. What youll do Coordinate service readiness activities across projects, suppliers and support teams. Identify risks, gaps and dependencies before services move into live use. Build strong relationships that keep change … moving smoothly and safely. Support service management processes and help drive continual improvement. Ensure knowledge, documentation and ownership are in place before go-live. Why join us Join a team that sits at the heart of technology change and service delivery. Youll learn from experienced colleagues, build ...

digital and communications programmes, this role offers the opportunity to contribute to projects that underpin national security and operational effectiveness. Working alongside technical specialists, service teams, and Defence stakeholders, you will be responsible for ensuring that systems, applications, and infrastructure changes are rigorously tested and validated before deployment into … operational requirements. Identify, record, and manage defects through to successful resolution. Support release and deployment activities within secure Defence networks. Work collaboratively with engineers, service managers, project teams, and Defence stakeholders. Produce clear testing documentation, evidence packs, and reports to support governance and assurance activities. Manage incidents, defects ...

Lead is a strategic leadership position within our client's Aerospace and Defence Division. You will be responsible for end-to-end operational delivery, service excellence, and continuous improvement of critical defence and aerospace programmes. This role leads a multi-disciplined Service Delivery team encompassing Wintel, Linux, Virtualisation … role where you will work directly with customers, internal stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability ...

meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve. About the role As Service Desk Manager, you will lead the evolution of a modern, high-performing Service Desk that underpins digital policing across Wiltshire Police. Leveraging automation … services. This is an exciting opportunity to shape how support services are delivered, drive continual improvement and build a culture of innovation, accountability and service excellence that enables the future of Digital, Data and Technology across the Force. What you will be doing Lead and develop a high-performing ...

Analyst/Business Change Analyst supports the design and delivery of value-driven transformation by combining structured business analysis with practical business change and service management awareness. The role helps define business and user needs, supports service design and transition activity, and ensures change is translated into … clear requirements, workable processes and measurable service outcomes. Key skills: Experience in business analysis, business change or service improvement activity Good understanding of requirements gathering, process analysis and stakeholder engagement Awareness of service management concepts, including service design, service transition and service performance ...

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison … become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity ...

India, delivering a consistent, high-quality support experience to Roku employees across all global offices. This role is responsible for setting and maintaining service standards, coaching and developing team members, and stepping into complex technical problems when needed. The Technical Support Manager will build and optimize a follow … while championing Roku's shift toward an agent‐assisted, self‐serve IT operating model. This is a hands‐on leadership role that blends people management, process design, and cross‐functional partnership with teams across Network Engineering, AV Technology, Security, and People Operations. How will I use AI at Roku ...

India, delivering a consistent, high-quality support experience to Roku employees across all global offices. This role is responsible for setting and maintaining service standards, coaching and developing team members, and stepping into complex technical problems when needed. The Technical Support Manager will build and optimize a follow … while championing Roku's shift toward an agent‐assisted, self‐serve IT operating model. This is a hands‐on leadership role that blends people management, process design, and cross‐functional partnership with teams across Network Engineering, AV Technology, Security, and People Operations. How will I use AI at Roku ...

engagements. As a ServiceNow Lead Developer, you will: Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities. Translate architectural designs and functional requirements into scalable technical solutions. Design and develop complex workflows … JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks. Experience delivering enterprise-scale ServiceNow implementations. Strong understanding of platform architecture and integration patterns. Excellent stakeholder management and communication skills. Expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM) is desirable. Experience ...

summary The postholder will lead N3i's Digital Optimisation Training and Support (DOTS) team, providing direction and line management to a team delivering clinical and business application support, training and digital optimisation to Primary Care and N3i's wider contracted customer base. This role requires an experienced leader with … strong background in Primary Care clinical systems, service delivery and customer-facing support. Main duties of the job Key Responsibilities Leadership and line management of the DOTS team, including senior and specialist staff, ensuring capacity is matched to contracted demand and priority work. Delivery of the DOTS service ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Service Delivery Managers for a contract opportunity overseeing the delivery of IT services within a Contact Centre Support Team. This role would suit someone with … strong technical background and deep ITIL knowledge who has managed service teams and client expectations in a dynamic environment and is looking to develop further across secure service delivery. The Role You will be involved in: Overseeing end-to-end delivery of IT services across infrastructure and support ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

automation and systems administration The ideal candidate will drive operational excellence, foster a culture of continuous improvement and implement cutting‐edge solutions that enhance service delivery and client satisfaction. If you thrive in a fast‐paced managed services environment and have a passion for innovation and secure, scalable infrastructure … want to hear from you. Job responsibilities Identify and implement innovative solutions to improve service delivery and reduce manual effort. Champion the use of emerging technologies and best practices across both Conosco and client environments. Collaborate with internal stakeholders to align technical initiatives with business goals. Security Oversight: Ensure ...

partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics‐intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what … amazing team. Mission — Why the Job Exists Lead and develop the UK Expertise Centre supporting BoxTop, our business‐critical supply chain and freight management software. Your mission is to build a high‐performing, technically capable and resilient support operation that delivers consistently strong service, resolves complex customer issues ...

pace. This is a strategically significant role which will require close collaboration with our UK and APAC leaders. You will bring strong leadership skills, service management, and operational experience, with the ability to lead, scale, and mature this function in line with Kraken’s growth trajectory. You will … have experience in: Significant people leadership experience Scaling teams and services over time Service management, capacity planning, and operational maturity Managing support pipelines, projects, and assignments Building regional processes while balancing global standards Working with internal and external stakeholders and vendors Driving reliability, consistency, and continuous improvement ...

Service Desk Manager Location: Driffield, East Yorkshire Salary: £40,000 Type: Permanent The Opportunity Principal IT are currently working with a well-established organisation in Driffield who are looking to appoint an experienced IT Service Desk Manager to lead and develop their Service Desk function. This … excellent opportunity for an experienced Service Desk Manager, Service Desk Team Leader or senior IT support professional looking to take ownership of a busy support function and make a genuine impact on the way IT services are delivered across the business. The successful candidate will combine strong technical ...

Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer. Benefits: Profit share bonus scheme Company car 25 days holiday plus bank hols Extra day off for your birthday Private medical insurance … Life assurance Long term service awards Employee assistance programme PerkBox Critical illness insurance Group income protection insurance Dental insurance Travel insurance Good pension scheme Death in service benefit Private healthcare Remit: Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering ...

Accenture is hiring a Service Management Consultant to join our London/Manchester teams. You will play a key role across the Service Management lifecycle, designing, delivering and continuously improving service solutions for diverse clients. You will apply strong analytics to translate client issues into … actionable challenges, assess ITSM tooling, and craft roadmaps for maturity and transformation while guiding organisational change and service catalog design. #J-18808-Ljbffr ...