301 to 325 of 467 Service Management Jobs in England

Responsibilities Own the delivery and continuous improvement of digital capabilities supporting air vehicle concept and configuration development. Lead the deployment, optimisation, and lifecycle management of 3D CAD, aerodynamic analysis, and configuration management environments. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme objectives. Support … enterprise systems. Capture, challenge, and consolidate requirements from engineering teams and stakeholders. Drive adoption of new digital tools and processes through training, change management, and effective stakeholder engagement. Establish appropriate data models, naming conventions, metadata standards, and access controls. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor ...

administering Microsoft 365, including Entra ID, Exchange Online and licensing. Experience supporting Google Workspace, including user and group administration. Knowledge of identity and access management principles. Experience supporting Windows and Apple hardware environments. Familiarity with mobile device management (MDM) platforms. Experience using IT service management … requests, troubleshooting issues, managing escalations where appropriate and providing both remote and in-person support. You'll oversee account provisioning and deprovisioning, user access management, hardware deployment, software licensing and asset management.The IT Systems Administrator will also play an important role in security administration, supporting activities such as multi ...

EPR. Drive solution designs, technical specifications and integration standards to ensure safe, effective interoperability between clinical and administrative systems. Oversee change control, configuration management, system upgrades and interface testing to ensure uninterrupted service. Represent the Group in internal and external programmes, clearly communicating digital vision and EPR integration strategy. … flows. Experience managing digital or technical teams including staffing, performance, resource planning and development. Knowledge of development methodologies (e.g., Agile/Scrum) and project management approaches such as PRINCE2. Knowledge of data architectures, interface technologies and integration standards relevant to modern EPR systems. Ability to analyse complex technical ...

Doing As a 2nd Line Software Support Engineer, you'll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include: Investigating, diagnosing, and resolving complex software-related issues. Managing incidents escalated from 1st Line Support. Providing support across multiple … with product, development, infrastructure, and third-party support teams. Escalating incidents to 3rd Line Support where necessary. Evaluating recurring incidents and contributing to Problem Management activities. Maintaining accurate records and updates within support management systems. Delivering excellent customer service throughout the support lifecycle. What We're Looking ...

processes, deliver technology enhancements and maximise the value of existing systems. This is a hands-on leadership role combining solution design, application ownership, supplier management and technical delivery. What you'll be doing Lead the ongoing development and optimisation of enterprise business applications. Partner with stakeholders to understand business … commercial environment and be comfortable working with both business stakeholders and technical teams. We're particularly interested in candidates with experience in: Enterprise application management ERP, CRM and digital commerce platforms Systems integration and application architecture Business intelligence and reporting solutions Data governance and information management Vendor ...

recruitment agencies, please. You must be UK based. We cannot provide visa sponsorship. Previous experience working as a SOC Manager within a Managed Security Service Provider (MSSP) is mandatory. Applications that do not meet this requirement will not progress. Overview: 💰 Salary: £75,000+, depending on experience. 🏖️ Holiday: 24 days … services across a portfolio of clients. You will lead SOC Analysts, maintain operational quality and act as a senior client contact. You will own service performance, incident escalation, detection coverage and continuous improvement. This is not a role where you simply supervise an alert queue. You must understand ...

computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations. This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying … test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers Work from schematics, engineering drawings, manufacturing documentation and test procedures Maintain accurate repair records, service reports and customer documentation Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions Support root cause investigations ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

Senior Manager/Director - Information Systems & Technology The organisation Cobalt is partnering with a major global real estate investment and asset management organisation with a strong UK presence to appoint a Senior Manager/IT Director to its London operation. This is a senior technology leadership opportunity with … leadership across application services, end-user support and London-based corporate IT network and systems resources. The role combines technology leadership with oversight of service delivery, projects and infrastructure. Responsibilities will include: Leading the team responsible for Entrata application services, covering availability, performance, upgrades, incidents and vendor relationships. Leading ...

summary We are recruiting for an experienced Service Desk Technician to join our IM&T Team based at Littlemore Mental Health Centre in Oxford, supporting sites across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. You'll work closely with the IT Operational Team, providing in-depth second … line technical support as well as internal support for the first line Service Desk function, including first line hardware, software and telecommunications issues across the Trust. You'll use your expertise to detect, diagnose and resolve customer issues in accordance with our Service Level Agreement. You'll need ...

based, Ringwood Hampshire Contract/Hours: Permanent position, 37 hours per week Package: Competitive salary and excellent Colleague benefits About the Role Churchill Estates Management are recruiting for a new Call Centre Trainer to join our Customer Service team based in Ringwood. We are looking for an enthusiastic … starters, ensuring they have the skills, confidence, and knowledge to deliver an exceptional customer experience from day one. Working closely with the Customer Service management team, you will design and deliver engaging training programmes covering our systems, processes, products, and customer service standards. You'll also provide ...

required to take ownership of technical operations across a large-scale, multi-site technology estate. This is a hands-on leadership role, combining team management with direct responsibility for infrastructure, networking, monitoring, and operational support. You'll lead a small team of engineers, drive operational excellence, improve monitoring … incident management processes, and act as the senior escalation point for complex technical issues. You'll also play a key role in the deployment and support of IoT devices, networking equipment, and edge technologies across distributed locations. Key Requirements: 6+ years' experience in Technical Operations, Infrastructure, IT Support ...

services, infrastructure, and applications have the capacity required to meet both current and future business demand, while reducing the risk of performance issues and service disruption. Rate: up to £600pd inside ir35 via umbrella Hybrid: Fully Remote Duration: 4 months initial MUST BE CURRENTLY SC CLEARED Key Responsibilities Monitor … service, infrastructure, and application capacity trends across the estate. Identify potential capacity constraints and performance risks before they impact users or services. Coordinate capacity planning activities with technical and operational teams. Support major incident management by assessing capacity and resilience impacts. Contribute to service recovery planning where ...

services, infrastructure, and applications have the capacity required to meet both current and future business demand, while reducing the risk of performance issues and service disruption. Rate: up to £600pd inside ir35 via umbrella Hybrid: Fully Remote Duration: 4 months initial MUST BE CURRENTLY SC CLEARED Key Responsibilities Monitor … service, infrastructure, and application capacity trends across the estate. Identify potential capacity constraints and performance risks before they impact users or services. Coordinate capacity planning activities with technical and operational teams. Support major incident management by assessing capacity and resilience impacts. Contribute to service recovery planning where ...

hiring an experienced Senior Technical Transition Engineer to join our Infrastructure team. This is a highly technical role focused on bringing new customers into service, leading technical due diligence, deploying tooling, documenting environments, and ensuring a smooth transition into operational support. You'll work across a broad range … technologies, engaging directly with customers, third parties, and internal technical teams to deliver successful service transitions. If you enjoy getting under the hood of complex IT estates, solving technical challenges, and shaping how services are onboarded and supported, this role offers the opportunity to make a real impact across ...

join a leading brand and start your career in IT Support. The opportunity offers the chance to learn and develop skills in IT Service Desk whilst also completing weekly online learning which, upon completion/passing will lead to achieving a recognised certification. The role is a 2 year … also public transport available. Day to day: Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third ...

strategic asset that enables insight, improved outcomes and informed decision-making. Develop and embed data governance frameworks covering stewardship, quality, lineage, lifecycle management, ethical use and reporting standards. Lead the charity's approach to artificial intelligence, ensuring AI is used safely, ethically, transparently and in line with organisational values … risk appetite and data protection obligations. Identify opportunities for AI and automation to improve productivity, supporter experience, insight, service delivery and operational effectiveness, with appropriate human oversight and accountability. Build AI literacy and confidence across the charity, including practical guidance on appropriate use, limitations, data quality, confidentiality, intellectual property ...

technical partners. Ensure designs meet security, availability, resilience, performance, and operational support requirements. Provide architecture governance and technical assurance across the programme. Platform & Service Alignment Define architectural requirements for hosting, connectivity, workplace technology, and platform services. Ensure infrastructure services support future operational and service management requirements. Align … infrastructure architecture with service integration and operational readiness objectives. Support the successful adoption of shared platforms and infrastructure services. Cloud & Infrastructure Modernisation Define cloud adoption strategies and migration approaches where appropriate. Identify opportunities to modernise legacy infrastructure and improve operational efficiency. Promote infrastructure automation, Infrastructure as Code ...

Umbrella only Duration: 6 months Location: Knutsford with 3 days/week in office Technical Skills & Competencies AlgoSec & Security Policy Management Hands-on experience administering and supporting the AlgoSec Security Management Suite, including: Firewall Analyzer FireFlow ObjectFlow AppViz Experience utilising AlgoSec to automate firewall policy management, risk … experience supporting enterprise network security environments. Experience managing security incidents, firewall requests, policy exceptions, and operational support within regulated organisations. Understanding of firewall compliance management, governance processes, audit requirements, and regulatory controls. Experience working within ITIL-aligned Incident, Problem, Change, and Service Management frameworks. Knowledge of network ...

highly organised, analytical and enjoy working with data, reporting and problem-solving? Were looking for a Service Operations Administrator to join a busy and supportive Service Desk team. This is a fantastic opportunity to build your career within a global technology business where youll play a key role … supporting service operations, analysing data and helping improve business processes. No two days are the same, and youll work closely with engineers, finance and internal teams to ensure service information is accurate, reports are up to date and operations run smoothly. What youll be doing Managing warranty ...

Support patching, upgrades, and migrations of Citrix components. Both proactive and reactive problem record progression and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high … degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a Third Line Support role Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience ...

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page ...

continuous improvement of systems and processes. The role spans across group operating companies, supporting multiple divisions. It involves cross-departmental collaboration, vendor management, and end-user engagement; Leading application improvements, maintenance and updates, providing 1st, 2nd and 3rd line support for Dynamics 365 Business Central, Supporting Power Platform solutions … user enablement, and business engagement. Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and associated applications Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Provide user support across ...

secure, resilient, scalable, supportable and compliant with bank standards before implementation. Define and enforce infrastructure engineering standards, design patterns, environment principles and life cycle management practices to promote consistency, resilience and effective control across the bank. Drive automation-first delivery, including Infrastructure as Code where appropriate, to improve … deployment, monitoring, patching, recovery and operational support. Establish robust delivery controls and guardrails, including approval processes, validation gates, segregation of duties, release controls, version management, peer review and auditability throughout the infrastructure life cycle. Strengthen operational resilience and service stability by standardising environments, reducing configuration drift, improving monitoring ...

meaningful business change, we'd love to hear from you. What You'll Be Doing As Business Systems Manager, you will: Lead the operational management of key business-critical systems, ensuring reliability, performance and effectiveness. Manage and develop a team responsible for delivering exceptional system support and service … assess the implications of changes to business processes and systems, and co-ordinate development & rollout to ensure the quality and effectiveness of the Change Management Process Drive continuous improvement by identifying opportunities to enhance functionality, efficiency and user experience. Coordinate the successful transition of projects into business-as-usual ...