301 to 325 of 452 Service Management Jobs in England

Disposal and Replacement. With staff that are active members of the IfSE and IET, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. The Role: As senior consultant … Equally, you could be deployed on longer-term, large-scale programmes, operating within a team delivering products and artefacts as part of a wider service or solution. We deliver these services across a wide client base, including UK MOD and NATO, other government agencies, and wider Defence ...

Disposal and Replacement. With staff that are active members of the IfSE and IET, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. The Role: As senior consultant … Equally, you could be deployed on longer-term, large-scale programmes, operating within a team delivering products and artefacts as part of a wider service or solution. We deliver these services across a wide client base, including UK MOD and NATO, other government agencies, and wider Defence ...

automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations … security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply ...

Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing … skills. Please note: Applicants must be 18 years old or over. Responsibilities: Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day-to-day IT desktop support, including workstations, cabling, telephony ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … when our work gets a 'Wow!' About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations ...

remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team of 3rd Line engineers within … environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive problem solving. You'll collaborate with technical teams ...

regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background … service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive ...

work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. About the role … team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding ...

closely with senior executives, academy leaders and external partners to ensure technology, data and innovation are embedded at the heart of decision‐making and service delivery. Strategic Leadership & Digital Transformation Develop and deliver a Federation-wide digital, data and technology strategy aligned to educational and organisational priorities. Lead digital … support school improvement, safeguarding, attendance and attainment outcomes. Cyber Security & Risk Develop and implement a comprehensive cyber security and resilience strategy. Lead cyber risk management, incident response planning and recovery capabilities. Ensure compliance with data protection legislation and information governance requirements. Foster a culture of cyber awareness and accountability ...

technically skilled IT Helpdesk Support Advisor. This is an excellent opportunity for an IT support professional who enjoys solving technical issues, delivering outstanding customer service, and ensuring users remain productive with minimal disruption. As an IT Helpdesk Support, you will be responsible for: Provide first and second-line technical … services. Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions. Administer Exchange Online, including mailbox management and distribution groups. Support Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration tools. Install, configure, and maintain Windows desktops and laptops. Configure ...

transfer. Assist with the diagnosis and resolution of basic PC, printer, peripheral & software faults, including maintenance of software applications. Carry out any basic disk management on file servers and workstations, restoring data as necessary and operating specific back-up procedures. Assist with the implementation and maintenance of electronic mail … invoices, notify the appropriate person of any discrepancies. Record loans of IT equipment. Replace consumables and monitor usage in IT areas. IT resource and service management: Analyse any process or technical issues, monitor and take corrective action on services as per documented operational procedures. Keep up to date ...

closely with senior executives, academy leaders and external partners to ensure technology, data and innovation are embedded at the heart of decision-making and service delivery. You will lead a multi‐disciplinary team responsible for IT services, enterprise architecture, data and analytics, cyber security, digital transformation programmes and emerging … support school improvement, safeguarding, attendance and attainment outcomes. Cyber Security & Risk Develop and implement a comprehensive cyber security and resilience strategy. Lead cyber risk management, incident response planning and recovery capabilities. Ensure compliance with data protection legislation and information governance requirements. Foster a culture of cyber awareness and accountability ...

User Services Analyst to join our IT Operations team, where you will play a key role in delivering a high-quality, customer-focused IT service across the Law Society. As part of a forward-facing team, you will provide both in-person and remote support to staff and visitors … ensuring the smooth operation of IT services across the organisation. In this role, you will be responsible for managing incidents and service requests in line with agreed service levels, escalating where appropriate and ensuring timely resolution. You will support a range of hardware and software, maintain meeting room ...

functional teams to ensure successful project delivery and business alignment. Oversee vendor relationships, ensuring delivery against agreed milestones, quality standards, and contracts. Support change management activities, including communications and training, to drive successful adoption of new solutions. What you'll need to succeed Reporting into the Head of Technology … projects, across infrastructure, applications, cloud and digital transformation Strong ability to manage multiple projects simultaneously while maintaining control over priorities and deadlines Excellent stakeholder management and communication skills, with experience engaging senior leadership Demonstrated experience working collaboratively with cross-functional teams to achieve shared outcomes Solid understanding of project ...

National Highways goals and values. Drive cross-directorate collaboration with product, data, and digital teams to maintain high-performing connected services, ensuring effective service management, delivery against KPIs, continuous improvement, and efficient operational performance. Own the strategic promotion and positioning of the Digital Lab, representing National Highways externally … events and workshops to influence future strategy and strengthen collaboration. Provide effective operational leadership of the team, ensuring compliance with governance frameworks including budget management, forecasting, business planning, delivery controls, risk management, audit, communications, and people policies. About you. Strong stakeholder management and influencing capability, with proven ...

Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers … regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents ...

. Produced technical documentation, architecture diagrams, governance models, and operational runbooks. Collaborated with internal stakeholders and third-party suppliers to deliver infrastructure projects and service improvements. Provided architectural guidance for infrastructure changes, cloud adoption, and technology roadmaps. Supported disaster recovery planning, backup strategies, business continuity, and infrastructure resilience initiatives. … Administration Active Directory & Azure AD SSO, MFA, RBAC, SAML, LDAP PowerShell Scripting Networking (Firewalls, Routing, Subnets, VPNs) Disaster Recovery & Business Continuity IT Infrastructure Architecture Service Management & Change Control Agile & ITIL Environments Technical Documentation & Knowledge Management Certifications (Desirable) Microsoft Azure Administrator (AZ-104) Microsoft Azure Solutions Architect ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

technical leadership for desktops, laptops, mobile devices, Microsoft 365, and associated EUC technologies. Act as the senior escalation point for complex technical incidents and service requests. Lead the evaluation, design, and implementation of new EUC technologies and solutions. Develop and maintain technical standards, documentation, and best practices. Mentor … members, promoting knowledge sharing and continuous improvement. Collaborate with IT teams and stakeholders to deliver integrated, secure, and user focused solutions. Identify opportunities for service improvement, automation, and operational efficiency. Ensure compliance with security policies, regulatory requirements, and industry standards. Essential Skills & Experience Strong technical expertise in End User ...

technical leadership for desktops, laptops, mobile devices, Microsoft 365, and associated EUC technologies. Act as the senior escalation point for complex technical incidents and service requests. Lead the evaluation, design, and implementation of new EUC technologies and solutions. Develop and maintain technical standards, documentation, and best practices. Mentor … members, promoting knowledge sharing and continuous improvement. Collaborate with IT teams and stakeholders to deliver integrated, secure, and user focused solutions. Identify opportunities for service improvement, automation, and operational efficiency. Ensure compliance with security policies, regulatory requirements, and industry standards. Essential Skills & Experience Strong technical expertise in End User ...

accountable for developing and enhancing core IT technology, orchestrating all parties involved in the delivery of products and services, maintaining quality standards and making service performance visible. Accountabilities/Responsibilities Lead establishment and deployment of an environment for developing, continually improving, and securely operating applications. Lead, and have overall … financial efficiency. Lead coordination of application versioning and deploy, maintain & change, and retire lifecycle for all applications across. Own, manage and maintain the Application Service Catalogue. Liaise with architects to identify and agree upgrades and rationalisation opportunities for applications across. Liaise with the testing team to ensure that applications ...

Service Tooling Analyst (Maternity Cover) Location: East Leake (Loughborough) OR Elland (West Yorkshire) Hours: 36.25 hours per week At Saint Gobain UK & Ireland we are looking for a Service Tooling Analyst to join our Digital & IT team on a 14-month maternity cover contract. This is an exciting … tools. Working closely with both IT teams and business stakeholders, you'll be the go-to expert for low-code development, workflow automation, and service tooling improvements. Saint-Gobain UK & Ireland,is a global leader in light and sustainable construction. Together, we're focused on creating innovative solutions that ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects … such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ...

certification (e.g. BCS, Agile BA) Proven experience as an IT Business Analyst in a complex IT environment Experience of working within ITIL/IT Service Management framework Strong requirements elicitation and documentation skills Experience working within project and/or agile delivery frameworks Excellent communication, facilitation, and stakeholder … management skills Strong analytical and problem-solving capabilities Collaborative and relationship-focused Structured, detail-oriented, and outcome-driven Confident challenging assumptions and driving clarity Comfortable operating in ambiguity and evolving environments Business Analyst – Outside IR35 – Hybrid – Security Cleared Due to the volume of applications received for positions, it will ...