301 to 325 of 489 Service Management Jobs in England

sprint planning, reviews, and retrospectives. Coach and mentor delivery teams on Agile and Scrum principles. Remove blockers and manage dependencies across multiple work streams. Collaborate with Product Owners and Service Delivery Managers to prioritise and deliver value. Ensure teams operate within security, compliance, and governance frameworks. Drive continuous improvement in delivery processes and team performance. Maintain transparency of progress … through metrics and reporting tools. Support transition from project delivery to service operation where required. Skills & Experience: Proven experience as a Scrum Master or Agile Delivery Lead in a secure or complex environment. Strong background in service delivery or operational support within IT or defence programmes. Excellent stakeholder management and communication skills across technical and non-technical … Scrum, Kanban) and DevOps principles. Familiarity with Jira, Confluence, and Agile reporting metrics. SC clearance required Desirable: Experience working with Defence or other government departments. Knowledge of ITIL or service management best practices. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome More ❯

First Line Help Desk Support. If you are looking for a career move where you will be the first point of contact for customers, understanding customer queries, incidents and service requests, supporting to ensure efficiently logged, triaged and resolved or escalated appropriately by the relevant team then this role could be for you. Read on for further details of … opportunity. Day-to-day duties of the role: Act as the first point of contact for customers via email and ticketing system. Log, categorise and prioritise incidents along with service requests accurately within the service desk tool. Provide initial troubleshooting and resolution for user access issues, escalating where necessary Maintain ownership of customer issues through to resolution or … progress and expected resolution times. Contribute to the knowledge base by documenting solutions, workarounds and FAQs where applicable. Assist in user onboarding and provide guidance on system functionality. Support service improvement initiatives, including feedback collection and process refinement. Required Skills & Qualifications: Good strong IT knowledge, an IT qualification would be desirable. Strong customer service and communication skills. Ability More ❯

Join Police Digital Service as a Solution Architect. Permanent FT/PT. Salary starting at £70,000 per annum About Police Digital Service The Solution Architect is a key role in the PDS Technical Team who has responsibility for providing Architecture and Design services to support successful and timely delivery of the ambitions described in the National Policing … maternity and paternity pay along with a flexible return to work Community - one paid day off per year for volunteering You can find out more here: Benefits - Police Digital Service (pds.police.uk) Key Responsibilities Serve as a senior expert to provide technical guidance and management on all aspects of architecture and design Be a key member of the PDS … for their organisation What you need to succeed in the role Previous, demonstrable and current experience in a Solution Architect role in large and complex organisation with equally complex service requirements. Industry recognised training/certifications in Cloud technologies (Microsoft, AWS, Google etc) Extensive practical knowledge of Enterprise Architecture preferably certified with a recognised framework such as TOGAF, ITIL More ❯

and motivated IT Support Services Apprentice to join our IT team. This is a fantastic opportunity to gain hands-on experience across three core IT support areas: the IT Service Desk, Deskside Support, and the Second Line Technical Team. You’ll be a key part of our customer-facing IT support function, helping staff resolve technical issues and ensuring … undertake a Level 3 Information Communications Technician Apprenticeship. Responsibilities: Provide first-line IT support to council staff via phone, email, and in person. Log, track, and resolve incidents and service requests using IT service management tools. Escalate unresolved issues to appropriate teams while maintaining ownership and communication. Assist with hardware and software installations, configurations, and troubleshooting. Maintain … accurate records of IT assets and service activities. Contribute to the creation of user guides and knowledge base articles. Participate in team meetings, training sessions, and service improvement initiatives. Support the procurement and disposal of IT equipment in line with council policies. What we offer: A structured 16-month apprenticeship programme with on-the-job training. A chance More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and recording accurately … on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows More ❯

Location: Basingstoke with some travel to customer sites About the Role An exceptional opportunity has arisen for a talented Systems/Enterprise Management Architect/Engineer to join a leading technology organisation delivering secure, high-assurance IT services across the UK and internationally. This position is ideal for an experienced IT professional who thrives on designing, integrating, and optimising … enterprise management toolsets for complex and sensitive environments. Youll work closely with solution architects, technical specialists, and customers to develop innovative, secure systems that are both practical and cost-effective. Please note that due to the nature of the work, you must be eligible and willing to undergo high-level security clearance . Whats on Offer Salary: Up to … Ongoing training, certification support, and opportunities to work on industry-leading defence and enterprise technology projects What Youll Do Take responsibility for the design, development, and integration of enterprise management systems for large-scale and secure environments Work closely with stakeholders to analyse requirements, shape designs, and reach technical consensus on bids and project delivery Design, deploy, and integrate More ❯

Service Desk Analyst *** 5 days a week on site *** £25 - 28k Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around … Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute … to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst – service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive More ❯

Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career will be developed by working … the end-to-end lifecycle of applications and operating systems across a large, diverse and data-rich environment. This is a role that blends technical understanding with structured project management, ensuring applications and devices remain secure, compliant and performant across Windows, macOS, iOS and Android. You will be accountable for analysing and interpreting large volumes of application and compliance … of performance, compliance and risk Maintain application licensing and asset registers, ensuring cost efficiency and alignment with governance requirements What you will bring You will bring a technical project management mindset, comfortable working across large datasets, multiple platforms and complex governance frameworks. You’ll be equally adept at producing structured plans and reports as you are at engaging with More ❯

Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career will be developed by working … the end-to-end lifecycle of applications and operating systems across a large, diverse and data-rich environment. This is a role that blends technical understanding with structured project management, ensuring applications and devices remain secure, compliant and performant across Windows, macOS, iOS and Android. You will be accountable for analysing and interpreting large volumes of application and compliance … of performance, compliance and risk Maintain application licensing and asset registers, ensuring cost efficiency and alignment with governance requirements What you will bring You will bring a technical project management mindset, comfortable working across large datasets, multiple platforms and complex governance frameworks. You’ll be equally adept at producing structured plans and reports as you are at engaging with More ❯

1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates … and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the … experience in a senior or 3rd line IT support role, with at least 5 years in technical support and 2+ years at a senior level, ideally within a Managed Service Provider (MSP) environment. Advanced knowledge of Microsoft Windows Server platforms and domain infrastructure including Active Directory, Group Policy, DNS, and DHCP. Strong hands-on experience with Microsoft 365 services More ❯

Monitor infrastructure health, troubleshoot issues proactively, and plan for capacity growth. Maintain accurate documentation for systems, configurations, and operational procedures. Provide senior-level escalation support for infrastructure incidents and service requests. Support compliance activities, including IT security audits and risk assessments. Assist in the development, maintenance, and testing of disaster recovery and business continuity plans. Adhere to company policies … experience working in distributed or cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical More ❯

Monitor infrastructure health, troubleshoot issues proactively, and plan for capacity growth. Maintain accurate documentation for systems, configurations, and operational procedures. Provide senior-level escalation support for infrastructure incidents and service requests. Support compliance activities, including IT security audits and risk assessments. Assist in the development, maintenance, and testing of disaster recovery and business continuity plans. Adhere to company policies … experience working in distributed or cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical More ❯

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

its people and delivering high-quality IT services that support operational excellence. Your new role As an IT Support Analyst, you'll be a key part of the IT Service Desk team, providing first-line technical support to users across the organisation. You'll manage incoming calls and service requests, troubleshoot issues, and aim for first-call resolution … wherever possible. You'll also escalate more complex problems to second-line support teams while keeping users informed throughout.Your responsibilities will include software licence management, asset tracking, and occasional on-site support. You'll contribute to continuous service improvement and support wider IT projects such as device refreshes and user training initiatives. What you'll need to succeed … ll bring: Strong experience in IT support within a hybrid or multi-office environment. Proficiency in Microsoft Windows 10/11, Office 365, and related applications. Familiarity with IT Service Management tools (e.g. Halo or similar). Hands-on experience with device installation, configuration, and troubleshooting. A solid understanding of IT security practices and tools. ITIL v4 Foundation More ❯

within the End User Support Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents and recording … accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as … Engagement: As a diverse business, there are options to expand the remit to 1st/2nd/3rd line or transition fully into one of these discipline areas Leadership & Management roles: The opportunity to develop into future entry-level leadership roles within Managed Services Technical Consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new More ❯

that queries, incidents, and requests are logged, investigated, and resolved efficiently within agreed SLAs. You’ll act as a trusted advisor, working closely with consultants, developers, and the wider service team to deliver exceptional service, identify improvements, and help shape the evolution of the support function. Key Responsibilities Manage and resolve support tickets across a range of Microsoft … business applications (Power Platform, Dynamics 365, SharePoint, Azure, and related tools). Provide 2nd and 3rd line support, performing root cause analysis and recommending solutions. Conduct regular service review meetings with customers to review SLAs, KPIs, and identify trends or recurring issues. Collaborate with consultants, developers, and the Service Management team to ensure successful resolution of complex … Dynamics 365 . Working knowledge of SharePoint Online, Azure, SQL , and related Microsoft technologies. Experience supporting cloud-based and hybrid environments . Familiarity with ITIL processes (incident, change, problem management). Excellent communication skills — able to explain technical issues clearly to both technical and non-technical audiences. Strong organisational skills, with the ability to manage priorities and meet SLA More ❯

compliance with operational controls. Support wider business and technology projects as required. What We’re Looking For: Experience in application support, ideally within financial services or insurance. Strong customer service, problem-solving, and communication skills. Knowledge of Salesforce (CRM), OpenTwins (PAS), or document management systems preferred. Understanding of IT Service Management (ITSM) frameworks (ITIL desirable). More ❯

compliance with operational controls. Support wider business and technology projects as required. What We’re Looking For: Experience in application support, ideally within financial services or insurance. Strong customer service, problem-solving, and communication skills. Knowledge of Salesforce (CRM), OpenTwins (PAS), or document management systems preferred. Understanding of IT Service Management (ITSM) frameworks (ITIL desirable). More ❯

supporting an expanding technology landscape. Key Responsibilities Deliver responsive and professional helpdesk support to internal users across all company systems, hardware, and software. Log, track, and resolve incidents and service requests, escalating complex issues to senior team members or external providers when required. Administer and maintain company-issued mobile devices, including ordering new hardware, managing contracts, accessories, and device … new equipment and system upgrades within agreed timelines. Participate in small-scale IT projects or change initiatives led by the IT Support and Implementation Manager. Liaise with vendors and service partners to coordinate technical resolutions and service improvements. Skills & Experience Proven background in IT support or a related technical role. A-Level or equivalent qualification in ICT (degree … in an IT-related discipline preferred but not mandatory). ITIL Foundation certification or knowledge of service management principles. Full UK driving licence (maximum of 6 points) and willingness to travel to different company sites. Strong working knowledge of Microsoft Windows environments and Microsoft 365 applications. Understanding of basic network technologies including LAN, WAN, and wireless configurations. Awareness More ❯

supporting an expanding technology landscape. Key Responsibilities Deliver responsive and professional helpdesk support to internal users across all company systems, hardware, and software. Log, track, and resolve incidents and service requests, escalating complex issues to senior team members or external providers when required. Administer and maintain company-issued mobile devices, including ordering new hardware, managing contracts, accessories, and device … new equipment and system upgrades within agreed timelines. Participate in small-scale IT projects or change initiatives led by the IT Support and Implementation Manager. Liaise with vendors and service partners to coordinate technical resolutions and service improvements. Skills & Experience Proven background in IT support or a related technical role. A-Level or equivalent qualification in ICT (degree … in an IT-related discipline preferred but not mandatory). ITIL Foundation certification or knowledge of service management principles. Full UK driving licence (maximum of 6 points) and willingness to travel to different company sites. Strong working knowledge of Microsoft Windows environments and Microsoft 365 applications. Understanding of basic network technologies including LAN, WAN, and wireless configurations. Awareness More ❯

meet humanity's most enduring challenges. EIT is seeking an experienced Fusion Test and Release Manager who will be responsible for planning, coordinating, and executing all testing and release management activities for Oracle Fusion Cloud applications and related integrations. This role ensures that all functional and technical changes are thoroughly tested, validated, and deployed into production environments with minimal … Suite, Selenium, and OATS. Coordinate UAT sessions with business users and manage issue resolution and sign-offs. Track and manage defects using tools like Jira and Azure DevOps. Release Management: Own and manage the release calendar, aligning with project timelines and Oracle's quarterly update cycles. Plan and coordinate end-to-end release processes, including validation and cutover planning. … Define and enforce release governance, including version control and rollback procedures. Collaborate with Oracle support and internal teams for patch management and environment refreshes. Conduct release readiness reviews to ensure compliance and quality. Quality & Governance: Establish and monitor KPIs for testing and release quality. Maintain documentation for testing procedures, release notes, and post-release reviews. Ensure compliance with ITIL More ❯

Service Delivery Manager – HR Circa £70k per annum + benefits (Up to 20% bonus, life assurance, and 25 days holiday + bank holidays) Hybrid – 2–3 days per week in Rubery, Birmingham office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of HR and People applications provided by an outsourced vendor. You’ll act as … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP SuccessFactors and other HR platforms Please apply directly with your CV. If suitable, we’ll be in touch to share more More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

SME) , responsible for overseeing complex technical implementations, ensuring customer value realization, and defining best-in-class delivery standards. The ideal candidate will play a key role in developing future service offerings, driving innovation within the ServiceNow practice, and mentoring technical teams. Core Responsibilities ServiceNow Implementation Leadership Lead the end-to-end technical delivery of complex ServiceNow implementations, ensuring outcomes … implementation. Technical & Team Development Mentor and coach junior team members on ServiceNow architecture, design patterns, and implementation best practices. Contribute to the development of internal methodologies, frameworks, and standardized service delivery approaches. Maintain up-to-date certifications across core ServiceNow products, particularly within the ITSM suite. Strategy & Compliance Operate within Agile/Scrum methodologies to ensure efficient project execution. … Apply knowledge of relevant compliance frameworks (e.g., ISO 27001, SOC 2, HIPAA) within enterprise service management environments. Required Skills, Knowledge & Experience Technical & Platform Expertise ServiceNow Expertise: 4–5 years of hands-on ServiceNow implementation experience, with a proven ability to lead large-scale ITSM projects. Infrastructure & Cloud: Strong understanding of IT infrastructure, cloud computing (AWS, Azure, or GCP More ❯

improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a More ❯