301 to 325 of 544 Service Management Jobs in England

DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The aim of ARP is to implement new technology that … provides innovation and enhances patient care with the latest equipment.ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities.The Services include … data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents. Job description Job responsibilities For further information about this role More ❯

Project Manager The Joblogic Story Established in 1998, Joblogic is the #1 FSM (Field Service Management) software platform in the UK. We are a global business with offices in the UK, Pakistan, and Vietnam. Since the completion of a management buyout in 2013 the company has been on a huge growth trajectory increasing revenue from £500K to … into a rocket ship. We’d love for you to get onboard and join us on this exciting journey to £100M ARR across international markets. Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. Job Summary: As a Project Manager at … to coordinate between internal teams and customers effectively. Key Responsibilities Project Planning & Coordination: Develop detailed project plans, outlining timelines, resource allocation, milestones, and deliverables for each implementation project. Client Management: Serve as the primary point of contact for customers during the project lifecycle, managing expectations and ensuring successful communication. Stakeholder Collaboration: Work closely with internal teams (Implementation, Customer Success More ❯

successful delivery Manage departmental budgets, staff, and third-party suppliers Contribute to business continuity and disaster recovery planning Produce strategic reports for Trustees and the Finance Committee IT Operations Management Oversee support for enterprise systems including library management, CRM, accounting, productivity, and collaboration software Ensure cybersecurity protocols, backups, and IT policies are in place and regularly reviewed Administer … data quality, reporting, and performance optimisation Compliance & Data Protection Act as the lead on GDPR and data protection compliance Ensure adherence to security standards such as PCI DSS Team Management & Training Manage the Systems Administrator and IT Assistant Support staff onboarding and ongoing training on IT systems Oversee documentation and guides to ensure smooth IT operations Person Specification Essential … Skills & Experience: Degree or professional qualification in IT, IT Management, or related field Proven experience managing both cloud and on-premises IT environments Strong SQL and database experience essential - including development, optimisation, and administration Strong knowledge of Microsoft technologies including Windows Server, 365, Active Directory, and Defender Experience supporting enterprise systems such as CRM, library management, or accounting More ❯

successful delivery Manage departmental budgets, staff, and third-party suppliers Contribute to business continuity and disaster recovery planning Produce strategic reports for Trustees and the Finance Committee IT Operations Management Oversee support for enterprise systems including library management, CRM, accounting, productivity, and collaboration software Ensure cybersecurity protocols, backups, and IT policies are in place and regularly reviewed Administer … data quality, reporting, and performance optimisation Compliance & Data Protection Act as the lead on GDPR and data protection compliance Ensure adherence to security standards such as PCI DSS Team Management & Training Manage the Systems Administrator and IT Assistant Support staff onboarding and ongoing training on IT systems Oversee documentation and guides to ensure smooth IT operations Person Specification Essential … Skills & Experience: Degree or professional qualification in IT, IT Management, or related field Proven experience managing both cloud and on-premises IT environments Strong SQL and database experience essential - including development, optimisation, and administration Strong knowledge of Microsoft technologies including Windows Server, 365, Active Directory, and Defender Experience supporting enterprise systems such as CRM, library management, or accounting More ❯

successful delivery Manage departmental budgets, staff, and third-party suppliers Contribute to business continuity and disaster recovery planning Produce strategic reports for Trustees and the Finance Committee IT Operations Management Oversee support for enterprise systems including library management, CRM, accounting, productivity, and collaboration software Ensure cybersecurity protocols, backups, and IT policies are in place and regularly reviewed Administer … data quality, reporting, and performance optimisation Compliance & Data Protection Act as the lead on GDPR and data protection compliance Ensure adherence to security standards such as PCI DSS Team Management & Training Manage the Systems Administrator and IT Assistant Support staff onboarding and ongoing training on IT systems Oversee documentation and guides to ensure smooth IT operations Person Specification Essential … Skills & Experience: Degree or professional qualification in IT, IT Management, or related field Proven experience managing both cloud and on-premises IT environments Strong SQL and database experience essential - including development, optimisation, and administration Strong knowledge of Microsoft technologies including Windows Server, 365, Active Directory, and Defender Experience supporting enterprise systems such as CRM, library management, or accounting More ❯

Business Systems Manager , you will be the key IT application owner for critical GxP business systems including Tulip , EMS , SEAVision , CMMS , and more. You’ll lead the full lifecycle management of these systems, ensuring compliance, performance, and alignment with business goals. Key Responsibilities Business System Lifecycle Management Own and manage assigned GxP systems, ensuring compliance with pharma industry … standards. Oversee issue resolution, upgrades, security, vendor and license management. Deliver high-quality service using ServiceNow and build a Center of Excellence for Tulip and other platforms. Define and maintain long-term system roadmaps. Leadership & Strategic Planning Represent IT on the Operational Leadership Team (OLT) , ensuring alignment across IT and business functions. Collaborate with business process owners to identify … digital transformation opportunities. Support capability building within the IT team to enhance value delivery. Technical Leadership & Project Management Act as Technical Lead for the Tulip Electronic Batch Record deployment. Drive projects from exploration to implementation, ensuring delivery on time, within budget, and to quality standards. Apply IT project governance, tools, and templates effectively. Team Management Lead and develop More ❯

team. The successful candidate will play a critical leadership role in delivering complex technical programs and driving key cybersecurity initiatives, particularly in the areas of Authentication, Identity and Access Management (IdAM), and overall access governance. This role will collaborate closely with cyber security, engineering, and business stakeholders, ensuring the delivery of secure, modern platforms to replace legacy systems. Candidates … with Cyber Security stakeholders to design and implement secure authentication mechanisms (e.g., MFA, SSO). Drive the rollout of identity governance solutions and ensure integration with enterprise-wide access management systems. Ensure all programs comply with security best practices, regulatory requirements (e.g., GDPR), and internal security policies. Oversee change management and stakeholder training related to new access control … mechanisms. Stakeholder Management Act as a key liaison between Cyber Security, Engineering, IT Service Management, and business units. Translate strategic cybersecurity objectives into clear technical requirements and roadmaps. Collaborate with the Retail Tech and Business Change teams to enable secure rollout of new store and enterprise features. Technical Execution Ensure agile delivery of high-quality, secure solutions More ❯

The successful candidate will play a critical leadership role in delivering complex technical programs and driving key cyber security initiatives, particularly in the areas of Authentication, Identity and Access Management (IdAM), and overall access governance.This role will collaborate closely with cyber security, engineering, and business stakeholders, ensuring the delivery of secure, modern platforms to replace legacy systems. Candidates based … with Cyber Security stakeholders to design and implement secure authentication mechanisms (e.g., MFA, SSO). Drive the rollout of identity governance solutions and ensure integration with enterprise-wide access management systems. Ensure all programs comply with security best practices, regulatory requirements (e.g., GDPR), and internal security policies. Oversee change management and stakeholder training related to new access control … mechanisms. Stakeholder Management Act as a key liaison between Cyber Security, Engineering, IT Service Management, and business units. Translate strategic cybersecurity objectives into clear technical requirements and roadmaps. Collaborate with the Retail Tech and Business Change teams to enable secure rollout of new store and enterprise features. Technical Execution Ensure agile delivery of high-quality, secure solutions More ❯

We have a new opportunity for a Customer Service Delivery Specialist to join our Customer Service Management Centre (CSMC) Team based in either Hertford or Basingstoke. We offer hybrid working at SNG, you'll need to be able to come in to the office regularly during your initial training. This is a full time permanent role where … we are offering a starting salary of £32,000 - £38,000 depending on experience. The role: The CSMC is our main point of contact. As our Customer Service Delivery Specialist, you will play a pivotal role in transforming how we engage with our customers. The role will provide support in the delivery of customer choice/digital strategies. Ensuring … is an exciting journey to be part of as we enhance our omni-channel offering. What we are looking for: Someone who is passionate about delivering first class customer service with an ability to analyse and interpret data to drive service improvements. Collaborative working with key stakeholders is key to providing a unified customer experience. Your additional skills More ❯

telephony systems. Manage hardware deliveries, storage, and disposal in accordance with company procedures. Perform PC imaging, equipment repairs, and device recycling tasks. Maintain accurate records of incidents, assets, and service requests via the service management tool. Administer user accounts and security access using Microsoft Active Directory. Work with Microsoft Intune and basic PowerShell scripts (desirable). Travel … to other UK sites as required (full UK driving licence essential). Experience Experience in a service desk or IT support role. Strong working knowledge of Windows 11, Microsoft 365, and Active Directory. Good understanding of LAN/WAN, TCP/IP and general networking principles. Familiarity with mobile device management (Microsoft Intune preferred). A passion for … IT and willingness to learn and grow within the role. Organised, self-motivated, and able to manage workload independently or as part of a team. Excellent communication and customer service skills – both written and verbal. Network cabling knowledge would be a distinct advantage. If you are interested in the opportunity, please apply using the link provided. More ❯

ensuring that day-to-day teaching, learning, and administrative activities are supported by reliable and well-maintained technology, while also contributing to the Centre's broader digital infrastructure and service delivery. This role is primarily based in centre (Stratford) 5 days a week. ABOUT THE ROLE To provide end-user support for Study Group systems at the location at … which the role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members and students with incidents and service requests The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and … software platforms but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV More ❯

reliability and security. Participate in capacity planning, system upgrades, and lifecycle management. Document system configurations, procedures, and troubleshooting guides. Participate in Change Control Review Boards (CCRB) and drive continual service improvement initiatives. Utilize Jira Service Management and other ITSM tools to manage escalations, track issues, and document changes. Support in-house applications and ensure alignment with infrastructure … HPC environments is a plus. Experience with containerization (e.g., Docker, Kubernetes) in HPC or enterprise settings. Knowledge of monitoring tools (e.g., Zabbix). Exposure to ITIL practices and change management processes. Why work with us? Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual leave with future increases, complemented by a flexible buying and selling More ❯

have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes … Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence and Jira Service Management.Our Mid-Market sales team is responsible for managing a portfolio of mid-sized and Enterprise customers. This includes identifying cloud first sales opportunities and cross-sell and user … with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction Providing regular sales forecasts, reports, and updates to management Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as More ❯

the business units within the group, with a particular focus on the Central Functions IT portfolio. This is a unique opportunity for a technology leader with strong stakeholder engagement, service management, and project delivery experience to shape the relationship between IT and operational teams. Reporting into senior IT leadership and working closely with the C-suite, the role … will ensure that IT services and projects deliver measurable value to the organisation. You'll also help define and deliver a service framework that aligns with business critically, strategic goals, and operational impact. Key Responsibilities Build trusted relationships across Central Functions and vertical teams such as Finance, HR and Pest Control. Act as a strategic advisor-translating business needs … into IT priorities and influencing road map decisions. Facilitate strategic engagement sessions with senior stakeholders and third-party partners. Monitor and review service performance to ensure continued relevance and value delivery. Serve as an escalation point for service issues, ensuring timely and effective resolution. Lead or support the delivery of IT and digital transformation projects-focusing on measurable More ❯

2nd Line Engineer (Service Desk Support) £32,000 GBP Bonus Onsite WORKING Location: Guildford, South East - United Kingdom Type: Permanent Role: 2nd Line Support Engineer (Service Desk Support) Work Type & Location: Fareham - On-site, 5 days a week Role Type: Permanent Start Date: ASAP Must hold active SC or be eligible* We're looking for a 2nd Line … . This is a fully on-site role, ideal for someone with a good understanding of IT support who's looking to build a career in infrastructure, desktop, and service desk support within a structured and well-supported environment. You'll be providing support to end users in a live, customer-facing training environment, working on ticketed support issues … imaging, installations, user management and occasional project work. This is a great opportunity to grow your technical skills with access to Udemy courses , hands-on experience, and clear internal progression pathways. As a 2nd Line Support Engineer, you will: Provide support to users, log and resolve service desk calls in line with SLAs. Deploy and maintain desktop images More ❯

Months/potential to go perm Rate - £500 daily (inside IR35) Job Purpose The post holder will have a diverse background of technical application and infrastructure experience, demonstrated project management acumen and excellent vendor management skills, be an adept leader of people, plus have a superior, service-oriented approach to IT operations. This individual is also responsible … for delivering and developing future IT strategy, operational service management processes to ensure quality, efficiency, productivity, and agility goals are achieved. The Associate Director of IT & Digital Services will drive team integration to ensure that the team functions effectively and drives capacity building and training, knowledge transfer and information management. Key Responsibilities Your key responsibilities , although not exhaustive … supported and developed. Own, develop and deliver the IT Strategy; coordinate the activities of the team and direct the overall approach to resourcing. Be responsible for: set up and management of governance, reporting, systems and controls; owning the continuing refinement of the Strategy; maintaining an overview of, and strategic direction for people, finances and other resourcing; and for the More ❯

Months/potential to go perm Rate - £500 daily (inside IR35) Job Purpose The post holder will have a diverse background of technical application and infrastructure experience, demonstrated project management acumen and excellent vendor management skills, be an adept leader of people, plus have a superior, service-oriented approach to IT operations. This individual is also responsible … for delivering and developing future IT strategy, operational service management processes to ensure quality, efficiency, productivity, and agility goals are achieved. The Associate Director of IT & Digital Services will drive team integration to ensure that the team functions effectively and drives capacity building and training, knowledge transfer and information management. Key Responsibilities Your key responsibilities , although not exhaustive … supported and developed. Own, develop and deliver the IT Strategy; coordinate the activities of the team and direct the overall approach to resourcing. Be responsible for: set up and management of governance, reporting, systems and controls; owning the continuing refinement of the Strategy; maintaining an overview of, and strategic direction for people, finances and other resourcing; and for the More ❯

have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software help teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes … Deutsche Bank, and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence, and Jira Service Management. This Mid-Market sales team is responsible for managing a portfolio of mid-sized customers within the Benelux region . This includes identifying cloud-first sales opportunities and More ❯

manage network and communications services, ensuring operational excellence. Define and implement standards, policies, and procedures. Ensure KPI targets are met and evolved to match capability and maturity. Report on service status to leadership. Operations Manage network tools, updates, patching, and security compliance. Provide coverage for both core and out-of-hours support. Ensure services are documented, supported, and reviewed … throughout their lifecycle. Deliver service improvements while maintaining budgets. Collaboration Build strong relationships with internal stakeholders and 3rd party partners. Manage partner performance against SLAs and KPIs. Support wider IT service delivery goals. Strategy & Vision Develop team roadmaps and strategies. Prioritise requirements and manage expectations. Oversee budgets, risk registers, and capability mapping. Identify and implement service improvements. … and a high-performance culture. Inspire and engage teams through clear direction and shared goals. Skills & Experience Strong technical knowledge of networking systems, software, and suppliers. Hands-on IT service management experience (ITIL, BSc/MSc desirable). Familiarity with tools such as ServiceNow, Freshservice, Jira, Workday. Excellent people management, communication, and change leadership skills. Additional Requirements More ❯

Hours per week (Hybrid, 2-3 days per week onsite) Our client seeks a Technical Support Engineer to capitalize on the company's momentum. The clients enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application. Responsibilities: Providing support to users/administrators of our platform. Supporting … creative problem-solving approach and strong analytical skills Must be proficient with analysing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging & Troubleshooting Network and Operating System debugging skills More ❯

Hours per week (Hybrid, 2-3 days per week onsite) Our client seeks a Technical Support Engineer to capitalize on the company's momentum. The clients enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application. Responsibilities: Providing support to users/administrators of our platform. Supporting … creative problem-solving approach and strong analytical skills Must be proficient with analysing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging & Troubleshooting Network and Operating System debugging skills More ❯

Hybrid Keywords - IT Manager, IT Support Manager, IT Services Manager A global brand based in Bradford is looking for an experienced IT Manager to lead IT operations, infrastructure, and service delivery across their UK region. This is a hands-on leadership role where you'll set strategy, oversee service desk operations, manage IT projects, and ensure our systems … Working closely with senior stakeholders and global teams, you'll manage a talented IT team, drive process improvements, and make sure their technology aligns with business objectives. From vendor management and infrastructure upgrades to implementing ITIL best practices, this role gives you the scope to make a real impact. What you'll be doing: Leading and mentoring a small … team covering IT infrastructure and service desk support. (Windows, Azure, Office 365) Aligning IT systems with business needs, ensuring reliability and security. Driving improvements in IT service delivery and processes. Managing IT projects from concept to completion. Overseeing vendor relationships and contract performance. What we're looking for: Proven experience in IT service management or a More ❯

Technician to join our client’s growing team in Ipswich on a permanent basis. You will be the first point of contact for IT-related queries, providing exceptional customer service and ensuring efficient resolution of technical issues. Working within a Microsoft Azure and Office 365 environment, you will manage support tickets, troubleshoot hardware and software issues, and escalate complex … Azure, Office 365, and Windows-based environments. Troubleshoot and resolve hardware, software, and network issues. Escalate complex issues to 3rd line support engineers as required. Assist in user account management, including password resets, permissions, and security updates. Deliver outstanding customer service, ensuring users are kept informed throughout the support process. Maintain accurate documentation of incidents, solutions, and IT … Previous experience in a 1st and 2nd Line IT Support or similar role. Proficiency with Microsoft Azure, Office 365, and Windows operating systems. Experience with ticketing systems and IT service management (ITSM) tools. Understanding of basic networking principles (DNS, DHCP, VPN, etc.). Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills with the More ❯

looking for a skilled Monitoring Engineer to join our Business Outcomes & Monitoring Solutions (BOMS) team-a centre of excellence delivering monitoring capabilities and tooling that support business intelligence and service assurance across multiple clients. In this role, you'll be responsible for the design, implementation, and support of robust monitoring solutions across diverse technologies and platforms. You'll enable … real-time performance insights, service stability, and proactive incident management in dynamic environments. Key Responsibilities Translate non-functional monitoring requirements into actionable configurations using tools such as Splunk , Dynatrace , and AppDynamics Deliver full-stack observability, including log analytics , synthetic monitoring , infrastructure metrics , and network performance monitoring (NPM) Provide live support for monitoring tools and contribute to incident response … availability may be required) Collaborate with solution architects and project teams to embed monitoring into designs and testing strategies Maintain and enhance dashboards, alerts, and visualisations to enable proactive service management Support continuous improvement and optimisation of monitoring tools and processes Skills & Experience Strong background in IT infrastructure (Windows, Unix, Linux) and cloud platforms like AWS and Azure More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT Background in More ❯