176 to 200 of 1,672 ServiceNow Jobs in England

regulations through regular process reviews and audits. Proactively manage risks throughout their lifecycle. Essential: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow to enhance efficiency and minimise manual efforts. In-depth knowledge More ❯

within agreed timeframes. Strong knowledge of Microsoft-based operating systems, especially Windows 10. Experience handling Active Directory (AD) account lockouts, password resets, and basic software installation requests. Experience using ServiceNow or similar ITSM tools for incident logging and management. Understanding or certification in the ITIL Framework. Passion for continuous improvement in service delivery. Nice to have Skills: Previous experience working More ❯

extra-large projects, working closely with product owners, business experts, developers, testers and ITDLs. Investigate and resolve incidents and service disruptions in a timely manner. Maintain service documentation, including ServiceNow, knowledge articles, and support guides. This is a Live Service Team who provide cover until 5pm, due to Service Level Agreements with our customers. The 5pm cover is shared between … extra-large projects, working closely with product owners, business experts, developers, testers and ITDLs. Investigate and resolve incidents and service disruptions in a timely manner. Maintain service documentation, including ServiceNow, knowledge articles, and support guides. This is a Live Service Team who provide cover until 5pm, due to Service Level Agreements with our customers. The 5pm cover is shared between More ❯

operating systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience More ❯

Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Relevant technology certifications desirable. Exceptional communication and interpersonal skills More ❯

Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Relevant technology certifications desirable. Exceptional communication and interpersonal skills More ❯

product management. Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and service design frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of hybrid work More ❯

product management. Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and service design frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of hybrid work More ❯

person. Maintain high customer service standards and adhere to service management principles. Achieve and improve incident closure times, aiming for over 70% within one hour. Manage support cases using ServiceNow, and log hardware/software issues. Assist users with hardware and software problems, providing training and advice. Escalate complex issues to higher support levels. Update knowledge bases with new solutions More ❯

and development. Positive attitude with a passion for technology and improvement. Desirable Extras Industry certifications (e.g., CompTIA A+, Microsoft Certified, ITIL Foundation). Familiarity with ITSM tools such as ServiceNow, Jira, or Freshservice. Interest or experience in automation or scripting. What They Offer Excellent personal and professional development opportunities Share Save scheme - buy company shares at a discounted rate Enhanced More ❯

Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Exceptional communication and interpersonal skills, with the ability to More ❯

business applications including Microsoft 365, collaboration tools (Teams, SharePoint), and energy trading platforms (e.g., Endur, Eikon). Manage and resolve incidents and service requests using the ITSM platform (e.g., ServiceNow). Assist with onboarding and off-boarding processes, including device setup, user access provisioning, and hardware reclamation. Contribute to IT projects including system upgrades, patch management, and hardware refresh programs. More ❯

applications. Maintain knowledge of IT support tools, technologies, and procedures within the organization. Respond promptly to inquiries regarding system problems or service requests via phone or tickets. Knowledge of ServiceNow ticketing system is preferred. Essential Skills Excellent interpersonal skills to interact with customers, support teams, and management. Effective verbal and written communication skills. Proficiency in MS Windows and Office 365. More ❯

/365 to ensure customers are always supported via phone or email. We provide 1st and 2nd level support, monitoring, and event management using tools such as Azure, AWS, ServiceNow, New Relic, and more. You will work within shift groups covering 24x7x365 and will be responsible for support and service delivery to Netcompany's customers. Key Responsibilities Provide 1st and More ❯

Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Exceptional communication and interpersonal skills, with the ability to More ❯

Knowledge of diagnosing LAN/WAN, routing, cabling, firewall faults. Networking knowledge: Layer 2/3, routing protocols, VPN, certificates, remote access, firewall management. Understanding of IT security practices, ServiceNow, LogicMonitor. Certifications: ITIL Foundation, CCNA, CCNP. Desirable experience: Knowledge of Microsoft Server (2012-2019), VMware, Citrix, SD-WAN. The role requires the candidate to: Show examples of similar successful roles. More ❯

cause investigations, and change coordination. ITIL v4 certification or similar is preferred. Hands-on experience with monitoring tools like Dynatrace or Azure Application Insights. Proficiency with service management platforms: ServiceNow, JIRA, Azure DevOps. Strong leadership and collaboration skills, with experience managing cross-functional teams. Excellent problem-solving and communication skills, capable of translating technical info for non-technical audiences. Understanding More ❯

monitoring tools (e.g., Grafana, Alert Manager, Prometheus, and Node exporter).  Ability to analyse and resolve complex infrastructure resource and application deployment issues.  Experience with Git, Jira, Confluence, and ServiceNow for incident and change management.  Knowledge of Windows System Update Service and DFS Replication.  Experience with Windows Group Policy Objects and access/permissions control via GPO.  Experience in automating More ❯

prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed Provide users with regular updates via telephone and the service management platform (ServiceNow) Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Proactively follow up with users as you resolve these to confirm the More ❯

prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed Provide users with regular updates via telephone and the service management platform (ServiceNow) Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Proactively follow up with users as you resolve these to confirm the More ❯

the development of Service Delivery strategies designed to achieve high quality, low-cost and low-touch delivery across all Service Delivery capabilities About You Experience in ITSM Platforms (preferably ServiceNow) Strong Technical Skills (incl. Microsoft Endpoint & Azure, Office 365, Active Directory, SCCM/MECM, Intune) Extensive vendor management experience ITIL V4 certification (Foundations or greater) 5+ years in a similar More ❯

coordinate activities in a cross functional, team-oriented environment to deliver technology applications or technical products Preferred Qualifications: Direct experience and/or oversight across these technologies or similar: ServiceNow, Windows OS, M365 Experience in managing large-scale IT infrastructure environment Familiarity with Agile and DevOps methodologies Experience in budget management and financial planning. Daikin Applied offers the following benefits More ❯

SKILLS REQUIRED: Essential Experience within a business user facing Service Desk function. Previous Service Desk (telephone support) experience. Experience working with a Service Desk ticketing system, (e.g. Citrix, Freshworks, ServiceNow, Remedy, SupportWorks). Ability to prioritise/triage issues raised by the business. Experience with using and troubleshooting Microsoft Office/Outlook. Basic understanding of PC hardware set-up and More ❯

/Shell scripting and knowledge of Microsoft PowerShell. Knowledge and experience of full stack application servers and development with Email, Web, Database (see Preferred Qualifications below). Knowledge of ServiceNow orchestration, automation, integrations, workflows, backend database and API’s. Preferred Qualifications: Experience with DevOps build tools such as Jenkins, Puppet, Chef, Spinnaker, and Ansible and experience with Git version control More ❯

development objectives that help you meet these competencies as part of your progression in the team. You’ll have experience of common IT Service Management(ITSM) tooling such as ServiceNow, ZenDesk, PagerDuty and/or JIRA Service Desk You’ll have experience of working with agile methodologies and agile ways of working You’ll have experience of incident management You More ❯