Cloud Telephony & Contact Centre Engineer
- Hiring Organisation
- CMC Markets UK Plc
- Location
- City of London, London, United Kingdom
- Employment Type
- Contract
focus on enhancing and expanding contact centre capabilities, introducing new features and functionality to improve customer and agent experience. This includes the delivery of CRM integrations, virtual agents, and omnichannel communication capabilities (e.g. SMS, chat), supporting the organisations broader digital transformation objectives. In addition, the role will be responsible … retention, security, and auditability. Alignment with internal risk, compliance, and governance standards. Following migration, deliver new contact centre capabilities and enhancements, including Implementation of CRM integrations. Deployment of Virtual Agents/conversational AI solutions. Enablement of Omnichannel communications (e.g.SMS, chat) Ongoing feature development and continuous improvement aligned to business needs. ...