cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯
resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver outstanding customer service in a busy IT support environment. What We re Looking For 2 3 years experience in a busy IT Service Desk environment. … Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and working in regulated environments (financial services experience advantageous). Excellent communication, problem-solving, and multitasking abilities. Enthusiastic, approachable, and confident in user-facing support. Working Pattern Hours More ❯
resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver outstanding customer service in a busy IT support environment. What We’re Looking For 2–3 years’ experience in a busy IT Service Desk environment. … Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and working in regulated environments (financial services experience advantageous). Excellent communication, problem-solving, and multitasking abilities. Enthusiastic, approachable, and confident in user-facing support. Working Pattern Hours More ❯
service for Two Circlers in our 9 regional offices and remotely Maturing our overall service approach and ensuring new or improved practices bed-in and are followed, drawing on ITIL and other good practice frameworks Establish and help the team hit clear goals and measures for success and improvement, e.g. KPIs, SLAs, as well as developing and supporting them day … audiences verbally and in writing, as well as fostering excellent relationships Project and Business Change Management experience Experience with the following would also be beneficial: Current ITSM certifications like ITIL, VERISM Previous technical experience or understanding, especially with Entra ID and Microsoft 365 Administration, MDM such as Intune or Kandji Disaster Recovery and Business Continuity Planning Experience of, or a More ❯
prioritizationand planning - developing and maintaining a prioritizedplan to deliver services that align and contribute to customerstrategic outcomes. Proactive decision making across virtual project teams Project execution - working knowledge of ITIL and agile working practices, management of SLA's and Critical Milestones, development of get well/acceleration plans Challenges the norm and seeks ways to add value.Drives innovation, leading the … internal and external stakeholders. You have written, verbal communication skills, with the ability to present to large groups with confidence Project management (ex. CAPM, PMP, PRINCE2) and/or ITIL certification is a great plus Why Cisco , where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future More ❯
School ICT Technician – On-site – Bromley 2nd Line support , Desktop and mobile device support, deployment tools, Microsoft 365, Google Workspace, CompTIA A+, ITIL practices, ServiceNow, SCCM, Active Directory, Windows, Windows Servers, Active Directory, SCCM, Intune, Printers, AV Equipment, Networking support £32,000-37,000 per annum + £4500 car allowance Bromley area – fully on-site Enhanced DBS will be needed … tools for Microsoft and Apple devices. Operational knowledge of Microsoft 365 and/or Google Workspace. Technical knowledge equivalent to CompTIA A+ or similar certification. A working knowledge of ITIL methodology and experience with IT service desk ticketing systems, such as ServiceNow, is advantageous. Excellent customer focus, problem-solving, and time management skills. Strong communication skills, both verbal and written. More ❯
implementation to help the business and colleagues excel Own the hands-on technical management of back office corporate IT infrastructure Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPIs Ensure compliance with IT security policy standards, including encryption, secure disposal, build hardening, monitoring, patching and access controls … Suite Experience with adoption of Infrastructure-as-Code (IaC) utilising technologies such as Terraform and Ansible. Mobile Device Management with ManageEngine and Microsoft Intune System and solution monitoring technologies ITIL v3/v4 practitioner Microsoft Teams and 8x8 configuration and infrastructure Knowledge and experience using of common security frameworks such as ISO27001, Cyber Essentials and ISO22301. A proactive thinker, self More ❯
cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. Required technical and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. Preferred technical and professional experience Experience with AI/ML workloads and infrastructure. Knowledge of cybersecurity best practices and threat mitigation. More ❯
ServiceNow Technical Architect - Senior Manager Technology Architecture Senior Manager Senior Level Full time Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company More ❯
Track record of owning and evolving service delivery functions in dynamic, high-growth environments. Strong background in IT operations, team leadership, and client-facing service ownership. Deep familiarity with ITIL principles and modern ITSM best practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/ More ❯
Track record of owning and evolving service delivery functions in dynamic, high-growth environments. Strong background in IT operations, team leadership, and client-facing service ownership. Deep familiarity with ITIL principles and modern ITSM best practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/ More ❯
Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred … Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor More ❯
plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture … for future M&A initiatives * Support change management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge … of enterprise IT environments (Azure/AWS, networking, cybersecurity) * Ideally ITIL v4 Intermediate+ certified * Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation More ❯
plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture … for future M&A initiatives * Support change management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge … of enterprise IT environments (Azure/AWS, networking, cybersecurity) * Ideally ITIL v4 Intermediate+ certified * Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation More ❯
customer focus. The IT Service Delivery Manager has a duty to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL Service Delivery oversight - Incident, Service Request, Problem, Change, Release Management Service Level Management Escalation Management Drive internal and third-party service review meetings covering performance, service improvements, quality and processes … service management, or a similar role with commensurate level of leadership responsibility Able to manage individuals and teams - including delivery, performance and continuous professional development A solid understanding of ITIL best practices and frameworks - including experience in change/incident/problem management processes. A customer-centric mindset, with excellent communication and stakeholder management skills. Experience managing supplier contracts and More ❯
for Swift-related infrastructure. Manage incidents, troubleshoot issues, and drive resolutions in a timely manner. Perform system analysis and implement new Swift-related applications and updates. Ensure compliance with ITIL standards for incident and change management. Serve as the liaison between the technology department and business teams to communicate system updates and changes. Maintain and update technical documentation, including workflows … Python) Proven ability to work under high-pressure conditions with a structured and analytical approach. Experience in financial services, preferably in payments, settlements, or treasury operations . Understanding of ITIL framework and change management processes. Excellent documentation, communication, and organizational skills. Experience in technical onboarding of new APIs and systems . Desirable: Knowledge of Fix Messaging protocol and market connectivity More ❯
transformation programme. Significant and demonstrable experience working with IT systems, financial systems and ServiceNow. Technical Qualifications- Essential minimum eligibility criteria Recognised qualifications and professional certifications, such as Microsoft and ITIL Security Clearance Level All GLD employees must hold BPSS security clearance. If successful for this post you must hold or be willing and able to obtain the required security clearance … for this role. More information can be found about the vetting processhere . Qualifications Technical Qualifications- Essential minimum eligibility criteria Recognised qualifications and professional certifications, such as Microsoft and ITIL Behaviours We'll assess you against these behaviours during the selection process More ❯
qualifications and prior experience in a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/professional technical qualification in a technical IT-related subject ITIL Foundation Certificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/… Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be actively encouraged to upskill. More ❯
ITSM tools like Jira, ServiceNow or Halo Knowledge of Office 365, Active Directory, endpoint management tools ( e.g.Jamf , Intune, Tanium) Comfortable supporting both Mac and Windows users Strong grasp of ITIL-aligned practices (Incident, Change, Problem) Skilled in analysing ticket data, using tools like Excel to spot and act on trends Customer-first communication - you adapt your style based on who … about AI A solid understanding of cybersecurity principles and remote support techniques Nice to have: Experience with enterprise video conferencing (e.g. Neat, Cisco) Knowledge of Okta or similar IDPs ITIL Foundation certification Familiarity with Jamf, Intune or Tanium We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water More ❯
hardware and software, including routers, switches, firewalls, and network operating systems. Experience with global network design and implementation, including network architecture and capacity planning. Strong understanding of ITIL (InformationTechnologyInfrastructureLibrary) framework and best practices. Knowledge of industry standards and regulations related to network security and data privacy, such as GDPR and HIPAA. Exceptional time management skills with the More ❯
solutions-led approach Ability to mentor, train, and approve technical and service documentation and processes Experience working cross-functionally with other senior leaders and departments Bonus (Preferred, Not Essential): ITIL® certification or experience in ITIL-aligned environments Background working in critical environments (e.g. data centres, financial services, large-scale enterprise More ❯
solutions-led approach Ability to mentor, train, and approve technical and service documentation and processes Experience working cross-functionally with other senior leaders and departments Bonus (Preferred, Not Essential): ITIL® certification or experience in ITIL-aligned environments Background working in critical environments (e.g. data centres, financial services, large-scale enterprise More ❯
managing a small to mid-sized support team. Excellent communication and stakeholder engagement abilities. Familiarity with legal technology platforms and the unique demands of legal professionals. Working knowledge of ITIL framework and service management tools. ITIL Foundation certification (or higher) is desirable. Understanding of legal compliance, confidentiality, and data protection standards. Business Relationship Management - Building trusted partnerships and aligning IT More ❯
logging Previous experience working in mixed on-premises/cloud environments e.g., Azure/AWS Working knowledge of information security threats and the best way to prevent them Minimum ITIL V3 Foundation certified and significant experience in ITIL aligned environments Excellent stakeholder management experience Have a broad understanding of relevant technologies and the opportunities they provide to enhance our service More ❯
will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end user requirements into a supported, secure and operational service, in alignment with current NCA operational processes. … and assuring service risks, dependencies and issues. Working with operational teams to design service wraps and processes, including incident management, change management, problem management, availability management, and other core ITIL practices: Designing and building core ITIL-based processes to support the services you are assigned to. This involves working with key stakeholders, both internally and externally, to ensure the processes … DV STRAP will be at risk of termination Person specification Experience of managing a live service: Having experience of managing a live service within a service management function, utilising ITIL-based service support processes. Experience of designing service management processes and support models: Having experience of designing service support processes and support models, including processes such as Change Enablement, Incident More ❯
