376 to 400 of 475 ITIL Jobs in London

written and spoken English. Desirable: Bachelor's degree in information technology, Computer Science, or a related field. Industry certifications such as Microsoft and CompTIA. ITIL v3/v4 Foundation Certification, and/or working in a structured ITIL environment. Experience working in a structured ISO27001 environment with awareness of security More ❯

users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain … with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to More ❯

users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain … with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to More ❯

and solution architecture models and diagrams, preferably with SparxEA or BizDesign. A good understanding of the complete digital solutions delivery lifecycle with awareness of ITIL and DevSecOps. Strong client facing consultative skills, including the ability to ask open engaging questions, analyse information, test or develop new hypothesis and create high … Blockchain Understanding of business case development Insight into market and industry trends, and their impact on customer solutions Service design and the fundamentals of ITIL including change management We care for our employees by providing: 25 days of Annual leave + an option to purchase more through our Flexible Benefits More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

impact IT issues. Drive continuous service improvement by analyzing technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days … efficiency and reduce manual workloads. What you will bring: Experienced as an IT Service Desk Manager (or similar leadership role). Proven expertise in ITIL v4 and service management best practices . Strong technical knowledge across Microsoft technologies, ServiceNow or other ITSM platforms . Experience managing incident resolution, problem management More ❯

training, target setting and performance assessment. Experience of managing 3rd parties and 3rd party delivered services Preferred but not Essential Information Technology Infrastructure Library - (ITIL) If you feel you have the required skills and experience, click apply now to be considered as our Operations Manager - we'd love to hear More ❯

growth and success. Qualifications Education and Experience: A minimum of a 3-year Diploma/Degree in a relevant field of study. ITIL (Information Technology Infrastructure Library) certification is required to demonstrate expertise in managing IT services, aligning IT processes with organizational needs and ensuring efficient service delivery. A minimum More ❯

the ServiceNow platform Own and manage the ITSM roadmap, aligning with business priorities and transformation goals Configure and maintain workflows, automation, and integrations across ITIL processes Deliver performance insights via dashboards, reporting, and KPIs Provide expert training, guidance, and documentation to ensure optimal platform adoption Identify and implement opportunities for … service delivery Maintain the CMDB and support integrations (e.g., LDAP, SSO, third-party APIs) Experience ? Strong hands-on experience with ServiceNow ? Proven knowledge of ITIL-based service management processes (ITIL Foundation qualification required as a minimum) ? Skilled in scripting (e.g., PowerShell ) and integration technologies (REST/SOAP APIs) ? Analytical mindset More ❯

knowledge of Windows operating systems and other Microsoft products, e.g. MS Office, Office 365, Teams, Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations More ❯

knowledge of Windows operating systems and other Microsoft products, e.g. MS Office, Office 365, Teams, Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations More ❯

progress, adaptability, and collaboration across teams. Utilize project management tools such as Jira and Confluence for efficient project tracking, reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to … Architect to implement these solutions. Project Management Proven experience leading large-scale IT projects, preferably with certifications like PMP, PRINCE2, Certified Scrum Master, or ITIL Foundation. Expertise in agile methodologies and tools, including Jira and Confluence. Strong familiarity with ITIL principles and their application in IT service management. Problem Solving More ❯

progress, adaptability, and collaboration across teams. Utilize project management tools such as Jira and Confluence for efficient project tracking, reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to … Architect to implement these solutions. Project Management Proven experience leading large-scale IT projects, preferably with certifications like PMP, PRINCE2, Certified Scrum Master, or ITIL Foundation. Expertise in agile methodologies and tools, including Jira and Confluence. Strong familiarity with ITIL principles and their application in IT service management. Problem Solving More ❯

solutions that align with business value. Knowledge of data and security architecture. Experience using Archimate notation with tools like SparxEA or BizDesign. Awareness of ITIL, DevSecOps, and full digital solutions lifecycle. Strong client-facing and consultative abilities. Workshop facilitation and presentation skills. Proficient in PowerPoint, Word, and Excel. Understanding of … one or more Cloud technologies. Knowledge of hosting deployment approaches (IaaS, PaaS, SaaS, containers, microservices). TOGAF certification (or equivalent framework). Understanding of ITIL, Agile methodologies, and DevSecOps. Appreciation of security and high-level network architecture (on-prem and cloud). Familiarity with IoT and Blockchain. Basic understanding of … and risk management. Knowledge of current application development tools and approaches. Awareness of industry trends and their impact on customer solutions. Service design and ITIL fundamentals, including change management. Have UK&I mobility to deliver engagements nationwide. Hold or be capable of obtaining Security Clearance to work with UK public More ❯

skills required to interact effectively with clients, systems staff, consultants, and vendors. Knowledge and experience of working within service delivery focused IT Department employing ITIL best practices and strong change management methods. Attention to detail, ability to function independently and ability to prioritise work Analytical and structured approach with Strong … team management Experience of working with off-shore service providers Excellent analysis and trouble-shooter. Excellent oral and written communication skills. Thorough knowledge of ITIL Service Management methodology At least 5 years experience in a relevant field Experience of Financial services systems Experience of working within a Matrix organisation The More ❯

our 9 regional offices and remotely Maturing our overall service approach and ensuring new or improved practices bed-in and are followed, drawing on ITIL and other good practice frameworks Establish and help the team hit clear goals and measures for success and improvement, e.g. KPIs, SLAs, as well as … as well as fostering excellent relationships Project and Business Change Management experience Experience with the following would also be beneficial: Current ITSM certifications like ITIL, VERISM Previous technical experience or understanding, especially with Entra ID and Microsoft 365 Administration, MDM such as Intune or Kandji Disaster Recovery and Business Continuity More ❯

compliance management • Service operations and handover • Continuous improvement and optimisation About you: • Bachelor s degree in IT, Business, or related field • PMP, PRINCE2, or ITIL certification preferred • Experience delivering upgrades and Infrastructure SAP projects • 5+ years of experience in IT service transition, managed services, or project management • Experience in large … toward improvement • Experience in handling team resource management and identifying skill gaps • Experience in IT service management (ITSM) and service transition • Strong understanding of ITIL frameworks and best practices • Familiarity with managed service agreements (MSAs) and SLAs Join us to start the journey that is your career path. Career opportunities More ❯

compliance management • Service operations and handover • Continuous improvement and optimisation About you: • Bachelor's degree in IT, Business, or related field • PMP, PRINCE2, or ITIL certification preferred • Experience delivering upgrades and Infrastructure SAP projects • 5+ years of experience in IT service transition, managed services, or project management • Experience in large … toward improvement • Experience in handling team resource management and identifying skill gaps • Experience in IT service management (ITSM) and service transition • Strong understanding of ITIL frameworks and best practices • Familiarity with managed service agreements (MSAs) and SLAs Join us to start the journey that is your career path. Career opportunities More ❯

compliance management • Service operations and handover • Continuous improvement and optimisation About you: • Bachelor’s degree in IT, Business, or related field • PMP, PRINCE2, or ITIL certification preferred • Experience delivering upgrades and Infrastructure SAP projects • 5+ years of experience in IT service transition, managed services, or project management • Experience in large … toward improvement • Experience in handling team resource management and identifying skill gaps • Experience in IT service management (ITSM) and service transition • Strong understanding of ITIL frameworks and best practices • Familiarity with managed service agreements (MSAs) and SLAs Join us to start the journey that is your career path. Career opportunities More ❯

good understanding of Microsoft Azure, cost analysis, and IT service processes. Advanced Excel skills and intermediate Power BI expertise are essential, alongside familiarity with ITIL and ITSM frameworks. Responsibilities: Ownership of Azure financial and billing reports, including spend tracking, reservation analysis, and savings plan reporting. Reviewing cost optimizations and approval … reporting enhancements and exposure to Copilot tools and services to improve IT and reporting processes. Participate in weekly CAB calls and ensure compliance with ITIL and ITSM frameworks. Collaborate with internal teams, finance, and leadership to provide financial insights and support renewals, negotiations, and pre-sales. Maintain clear documentation for … and VLOOKUP/XLOOKUP) and intermediate Power BI skills (Data modelling, report automation). Appreciation and experience toward AI prompt engineering/querying LLMs. ITIL Foundation certification (or strong working knowledge of ITIL/ITSM) and experience with IT service processes, including CAB calls and change reviews. Any Microsoft and More ❯

operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance, and optimization of infrastructure and services. Contribute to IT governance across technology, services, processes, and cybersecurity. Manage and maintain … networking, physical/virtual Servers, open source technologies and hosted bespoke applications Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle. Significant experience of developing policy and processes to ensure best practice in Operational Management Significant experience in the delivery of More ❯

operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance, and optimization of infrastructure and services. Contribute to IT governance across technology, services, processes, and cybersecurity. Manage and maintain … networking, physical/virtual Servers, open source technologies and hosted bespoke applications Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle. Significant experience of developing policy and processes to ensure best practice in Operational Management Significant experience in the delivery of More ❯

operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance, and optimization of infrastructure and services. Contribute to IT governance across technology, services, processes, and cybersecurity. Manage and maintain … networking, physical/virtual Servers, open source technologies and hosted bespoke applications Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle. Significant experience of developing policy and processes to ensure best practice in Operational Management Significant experience in the delivery of More ❯