51 to 75 of 178 SLA Jobs in London

will be escalated from our Service Desk so you will be considered one of the points of escalation for unresolved issues that are approaching SLA thresholds. This is not a management role, but we do need someone who is comfortable with mentoring and leading junior members of the ServiceDesk. Key More ❯

improvement. Responsibilities Provide 1st and 2nd line support for Dynamics 365, escalating to 3rd parties where needed Manage support tickets, ensuring timely resolution and SLA compliance Perform data administration, reporting, and system security tasks Support upgrades, testing, and deployment of new features Proven experience in operational support for IT software More ❯

experience with Murex 3.1 Good expertise on capital markets - specially Debt, FX Asset class Conversant with trouble shooting in Murex for Technical issues, Support SLA's etc. Good understanding of technology from the perspective of products implementation, systems integration and data migration. Expertise in requirement analysis and management, SDLC lifecycle More ❯

experience with Murex 3.1 Good expertise on capital markets - specially Debt, FX Asset class Conversant with trouble shooting in Murex for Technical issues, Support SLA's etc. Good understanding of technology from the perspective of products implementation, systems integration and data migration. Expertise in requirement analysis and management, SDLC lifecycle More ❯

communication skills PREFERRED QUALIFICATIONS • Knowledge of procurement and contracting processes • AWS certifications • Analytical and problem-solving skills with data-driven decision making • Experience in SLA management • Experience in understanding metrics and developing them, as required Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you More ❯

across assets. - Develop automated reporting through advanced SQL and Quicksight to provide RME leadership with actionable insights, trends and analysis around equipment uptime, failures, SLA performance, and other key metrics. - Provides guidance to maintenance teams and field technicians on equipment maintenance and complex issue troubleshooting and resolution, interacting directly with More ❯

advise Service Professionals regarding skill development and career opportunities Direct the SEI client experience by assuring appropriate resource alignment, effective delivery of services to SLA's, leading key communications and acts as an escalation point for critical service delivery issues Assume direct responsibility where applicable, for key Firm business, technical More ❯

of working in teams. Mechanical, electrical, or electronic aptitude Basic network systems knowledge PC Literate Full UK Driving Licence Desirable: Experience of working on SLA-driven contracts Basic fibre optic experience Microsoft Office skills Minor civils experience Bachelor's degree in engineering Worker Type: Employee Cubic creates and delivers technology More ❯

time Check bank statements daily for payments due into the company from clients, finance companies and insurers Diarise & chase payments with clients – 7-day SLA for payments Ensure that all receipts and payments are placed in the credit control system Reconcile all transactions with the credit control system Ensure all More ❯

All critical works will have Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. More ❯

SAFe Agile. A track record of successful architectural design across business, data, applications, and technology domains. Expertise in cloud architecture, hybrid solutions, and service-level agreement management. Practical experience in incremental value delivery and operating across diverse environments. Fluency in English, coupled with excellent written and verbal communication skills. Ready More ❯

understands IT infrastructure, ideally 12 months+ within an infrastructure role. Required Skills and Experience: Previous technical support experience, dealing with users and working to SLA’s Strong experience of Active Directory, Office365, Exchange and Windows Operating Systems Understanding of DNS, DHCP, Network Infrastructures is highly desirable. Knowledge of using call More ❯

within two hours of ingestion. Hence, the software built for payable ingestion and processing must be highly reliable and available. Failures to meet the SLA's will result in large scale payment delays to vendors and loss of trust. BASIC QUALIFICATIONS 2+ years of software development or 2+ years of More ❯

and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯

and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯

compliance, data integrity, audit controls, and access management. Provide ERP insights and financial analysis to senior stakeholders. Ensure ERP systems meet performance, availability, and SLA targets. Continuously improve ERP-related tools, support processes, and documentation. Non-Negotiable Experience Required: 10–15 years’ hands-on Oracle ERP experience, including functional or More ❯

staffing based on volume. Interpret and communicate data impacting service levels, including shifts in arrivals, schedules, and productivity. Conduct root cause analyses to identify SLA misses through data analysis. Contribute to the development of new metrics and tools, supporting change management initiatives. Escalate major issues promptly and notify relevant managers More ❯

for pricing and strategic price planning with partners and operations teams. Operations Management Manage relationships with international fulfillment partners and 3PL providers to ensure SLA adherence and efficient delivery. Coordinate and automate multiple manufacturing facilities worldwide, scaling logistics into new geographies. Optimize supply chain processes, from procurement and inventory management More ❯

product lines. Conduct root cause analysis and escalate bugs, enhancements, and outages to the appropriate internal teams. Monitor and drive regional support KPIs (e.g., SLA adherence, CSAT, article attachment rate). Maintain and improve knowledge base articles and internal documentation to support efficient case resolution. Contribute to the development and More ❯

including Microsoft Teams Telephony, hybrid server environments, networking, cloud platforms, data management, print services, email, and the O365 ecosystem. Guarantee that MIS Service Desk SLA metrics are consistently achieved. Hands-On Expertise: Regularly engage in hands-on technical work across networking, infrastructure, and cybersecurity domains, ensuring best practices are applied. More ❯

Oversee and improve IT Security operations, ensuring efficient and compliant management of security services. Vendor Management: Manage outsourced security providers, ensuring performance meets established SLA standards. Incident Response: Lead and manage IT security incidents, including forensics when necessary. Security Services: Drive the delivery of services including Threat & Vulnerability Management, Privileged More ❯

software tools for quality audits, content editing, and data capture. The associate should be aware of operational metrics like productivity, quality (defect percentage), and SLA requirements, and will be measured on compliance with these metrics and guidelines. The role requires being a team player, suggesting process improvements, and often communicating More ❯

improvements. Willingness to handle sensitive content responsibly. PREFERRED QUALIFICATIONS Experience with databases (SQL, MySQL, ETL) and large data sets. Experience managing operational processes with SLA responsibilities. We support an inclusive culture. If accommodations are needed during the application or onboarding process, please visit Amazon is an equal opportunity employer, valuing More ❯

across US and EMEA time zones Preferred (Bonus) Skills Hands-on experience with tools like PagerDuty, OpsGenie, ServiceNow, CloudWatch, Chronosphere, or similar Understanding of SLA/SLO implementation and performance tracking Exposure to incident management frameworks, automated remediation, and runbook automation Background in DevOps or SRE culture and tooling Prior More ❯

across US and EMEA time zones Preferred (Bonus) Skills Hands-on experience with tools like PagerDuty, OpsGenie, ServiceNow, CloudWatch, Chronosphere, or similar Understanding of SLA/SLO implementation and performance tracking Exposure to incident management frameworks, automated remediation, and runbook automation Background in DevOps or SRE culture and tooling Prior More ❯