write functional specifications for system improvements. You will also provide quality support of SAP PP systems to internal customer globally in line with the SLA targets. You will Assist It managers and business teams in the creating of SAP projects proposals detailing time/resource/risks involved. You will more »
1st Line Support Technician ________________________________________ Location: Orpington Salary: £23,000 - £26,000 per annum ________________________________________ Are you an IT Professional looking for an exciting new role? About the company Our Client is a growing MSP with well known clients in various sectors more »
Build SLA QA Senior Manager page is loaded Build SLA QA Senior Manager Apply time type Full time posted on Posted 30+ Days Ago job requisition id REQ_00033507 We're looking for a Build SLA Quality Assurance Senior Manager to join us! Do you want be part of a … how, will be key to creating this UK network, making a positive impact into our community and environment. Job Purpose You'll manage the SLA overview and tracking of the E2E network build processes and the delivery of the network build programme according to standards set, ensuring as-built works … quality and compliance standards. You will also analyse any variance from the strategic business plan and design, and report the information about KPIs and SLA compliance to the involved stakeholders. Key Accountabilities Defining key metrics: define suitable metrics to measure critical performance indicators for Network Build Overview of SLA Monitoring more »
wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Role Assess incoming incidents and prioritise work according to timescales and processes Keep accurate and timely records within the … spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swapouts within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware Ark is more »
applications across all regions (including SAP ERP, HR/HCM, ecommerce, CRM, Retail POS) Lead the Application Support Analyst team, ensuring effective work allocation, SLA adherence, identifying and meeting training needs, and improving processes. Manage escalations both internally and with suppliers, including appropriate business communications. Deliver support for all core … IT issues, providing recommendations for application improvements. Support planned out-of-hours work as required and participate in on-call support rotations. Report on SLA adherence and system performance to key tech stakeholders. Identify and manage recurring issues to reduce problem occurrences. Strive to provide the best possible service and more »
E1, Portsoken, Greater London, United Kingdom Hybrid / WFH Options
Wilmington plc
SQL Client Solutions Engineer – Homebased Location: Homebased, UK Salary : Competitive Benefits: Home Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. At more »
ownership for all incidents and requests Be pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting … ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer service, are pro-active and enjoy more »
The Information Security Manager is responsible for assessing and managing the security posture of Business Applications and will lead a small team of colleagues. They provide security support and consultancy directly to business functions who are delivering products/projects more »
Our client, a large Retailer is searching for an Infrastructure Architect to join their stellar team. Person Specification Qualifications and Experience Excellent level of technical experience in all aspects of IT infrastructure on premise and cloud Experience in managing critical more »
Your details are being submitted. This may take up to 30 seconds so please be patient. Thank you London 27/02/2024 Private Client Director - London Our client is looking for a Private Client Advisor to join their more »
to new price assessments, new products, and improvements to the existing product line Ensure optimum activity levels are delivered as well as meeting ServiceLevelAgreement targets. Educate clients on how to maximize the value they receive from a relationship with Argus Media Be a representation of Argus to our … and focusing heavily on client satisfaction Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired servicelevelagreement; Utilise the CRM, to track accounts throughout their subscription lifecycle, analyse client usage trends and identify tactics to drive growth and protect revenues; Accurately more »
