51 to 65 of 65 SLA Jobs in London

right here at Sky. What you'll do Be responsible for the on-boarding requests to xPKI and deliver these within SLA Provide cryptography guidance and support Provide regular metrics and ensure we meet our board commitments. Understand and support the PKI solutions and environments. Proactively analyse current ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

Snowflake, and Databricks. This role focuses on enhancing reliability through automation, disaster recovery testing, resiliency engineering, observability, and proactive SLO/SLI/SLA management click apply for full job details ...

services on need basis within the designated work locations Responsible in resolving the tickets assigned to their resolver group within the agreed SLA (Service Level Agreement) Coordinating with Vendor for hardware issues ...

Our client, a global Professional Services firm, are looking for Junior Helpdesk Analysts to join their Operations and Service Support Team. The successful candidates will provide the primary, day-to-day interface to services through ...

ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be the escalation point of contact for the customer base around all aspects of their service … including during major or service-impacting incidents Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating ...

week We’re looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality, SLA compliance and strong customer relationships. You’ll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values … regular 1:2:1s and managing performance effectively. Work collaboratively with sales, operations and technical teams to deliver seamless service. Highlight any risks, potential SLA breaches or reputational concerns to senior management. What You’ll Bring Strong knowledge of ITIL and service management principles. Experience with managed services, SLAs, KPIs ...

Customer Support Specialist Remote (within 4 hours of UTC); Optional in-person time in Fulham (London) Full-Time £32,000 £34,000 per annum + discretionary bonus Overview This is a hands-on, customer-facing ...

Customer Support Specialist Remote (within 4 hours of UTC); Optional in-person time in Fulham (London) Full-Time £32,000 - £34,000 per annum + discretionary bonus Overview This is a hands-on, customer-facing ...

resolution, post-mortem, and permanent preventive action Cross-team incident command under sustained pressure - simultaneous, coherent communication to traders, engineers, vendors, and senior management SLA, SLO, and error budget design, ownership, and enforcement with internal engineering teams and external counterparties DR and BCP design and testing: runbooks, failover playbooks … like and hold teams to it Capacity planning and infrastructure cost management balancing availability targets against business constraints Vendor, exchange, and broker relationship management: SLA negotiation, escalation frameworks, proactive dependency risk management Experience building an operations function from scratch - hiring, process design, tooling selection, and culture Root cause culture: structured ...

Data Centre Engineer 6 month FTC Location: Tower Bridge, London Employment: Full Time Requirements: Data centre and cabling experience Energetic individuals - Strong able to lift heavy equipment 6 week shift rota Looking for minimum 2 ...

wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLA’s. Responsibilities: The Engineer role encompasses elements of 2nd and 3rd line support within a customers location based in Dockside E16, London. You will need … other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA’s. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with ...

Snowflake, and Databricks. This role focuses on enhancing reliability through automation, disaster recovery testing, resiliency engineering, observability, and proactive SLO/SLI/SLA management. Key Responsibilities: Design, build, and maintain automation for infrastructure provisioning, platform operations, and incident response using IaC and CI/CD. Lead resiliency and disaster … providing operational support and automating fixes to improve reliability and user experience. Job Requirements: Practical knowledge of SRE principles, including SLO/SLI/SLA design and error budgets. Strong experience with AWS (e.g., EC2, S3, IAM, VPC, CloudWatch) in production environments. Experience with observability tools and monitoring/alerting ...

cutover planning Lead UAT, defect management and formal sign-off Coordinate internal stakeholder input at each stage Manage supplier performance against MSA, SoW and SLA commitments Control change requests and prevent scope drift Maintain structured risk, issue and decision logs Provide clear governance reporting to ExCo and Board Manage service … 8+ years delivering CRM, membership platform or SaaS transformation programmes Strong client-side Project Management experience Demonstrable experience operating within MSA/SoW/SLA contractual frameworks Commercially astute, with experience managing fixed-price and time-and-materials risk Comfortable operating at Executive and Board level Membership, education ...

cross-supplier dependency registers Lead UAT, formal sign-off and data migration planning Coordinate internal stakeholders and manage supplier performance against MSA, SoW and SLA Control change requests, manage risks and maintain issue logs Provide structured reporting to ExCo and Board Ensure smooth transition into BAU support Experience Required: 8+ … years delivering CRM, membership platform or SaaS transformation programmes Strong client-side project management experience Experience working within MSA, SoW and SLA frameworks Commercially literate with experience managing fixed price and time-and-materials risk Comfortable operating at Board level Membership, education or not-for-profit experience – desirable If this ...