51 to 75 of 126 SLA Jobs in London

region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors ...

term customer relationships. Key Responsibilities Lead, mentor and develop the Service Delivery team. Manage the delivery of Managed Print and IT Managed Services. Ensure SLA and KPI performance targets are achieved. Act as the senior escalation point for customers and internal teams. Conduct customer service reviews and strengthen client relationships. ...

teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems ...

container-based deployments Public Sector Expectations Experience in secure, compliance-driven environments Understanding of data sensitivity, auditability, and governance requirements Ability to operate in SLA-driven, high-accountability customer environments Soft Skills & Collaboration Strong communication and stakeholder management Ability to work directly with customers Proven collaboration with functional and engineering ...

business insights. Develop dashboards, reports and automated data solutions using Snowflake, SQL, Python, Power BI and Alteryx . Oversee outsourced asset data services, ensuring SLA, quality and governance standards are met. Act as the key liaison between internal stakeholders and third-party data providers. Partner with Portfolio Managers, Risk ...

processes, support engineering practices, escalation management, and service delivery across a follow-the-sun model. Own support performance through data and metrics, including CSAT, SLA attainment, quality, productivity, deflection, and operational efficiency. Partner cross-functionally with Engineering, Product, Customer Success, Solutions Engineering, Professional Services, Sales, and Marketing to resolve customer ...

responsibilities Be responsible for the management of the Call/Recall Screening Service to required National and local standards. Lead, co-ordinate and review SLA's with the Commissioners regarding their provision of services and information to the Breast Screening Programme. Lead the review and implementation of the IT requirements ...

them through. Team & Operations Lead and mentor a globally distributed managed services team across multiple time zones Define and improve the operating model, service level agreement frameworks, and delivery standards Foster a culture of technical excellence, accountability, and client obsession Report to the COO on performance metrics, client health ...

deployment processes, focusing on automation and operational excellence. Drives continuous improvement in system observability, alerting, and capacity planning through the definition and implementation of SLA, SLOs & SLIs Define and enhance frameworks for Toil identification, analysis & remediation to identify opportunities to eliminate or automate remediation of recurring tasks and issues Develops ...

Become an account specialist with comprehensive knowledge of all performance indicators. Compile data to provide insights on account performance through clear data storytelling. Support SLA monitoring and reporting requirements. Monitor and analyze key performance indicators (KPIs) and service metrics, preparing comprehensive reports that provide actionable insights. Quality Assurance and Audit ...

Become an account specialist with comprehensive knowledge of all performance indicators. Compile data to provide insights on account performance through clear data storytelling. Support SLA monitoring and reporting requirements. Monitor and analyze key performance indicators (KPIs) and service metrics, preparing comprehensive reports that provide actionable insights. Quality Assurance and Audit ...

best practices and knowledge sharing. Act as the primary platform liaison between business sponsors and technology delivery. Manage vendor relationships, ensuring roadmap alignment and SLA compliance. Skills, Knowledge & Expertise 6+ years’ experience designing and managing Anaplan or comparable modelling solutions. Deep understanding of private-markets fund structures and carried-interest ...

skills Experience delivering projects and process improvements Desirable Experience in Document Management or Information Management environments Data visualisation and dashboard reporting experience Knowledge of SLA-driven services About You You'll be someone who can confidently combine: Records Management Information Governance Systems & Data Management Reporting & Analysis Team Leadership Project Management ...

skills Experience delivering projects and process improvements Desirable Experience in Document Management or Information Management environments Data visualisation and dashboard reporting experience Knowledge of SLA-driven services About You You'll be someone who can confidently combine: Records Management Information Governance Systems & Data Management Reporting & Analysis Team Leadership Project Management ...

best practices and knowledge sharing Act as the primary platform liaison between business sponsors and technology delivery Manage vendor relationships, ensuring roadmap alignment and SLA compliance Skills, Knowledge & Expertise: 6+ years’ experience designing and managing Anaplan or comparable modelling solutions Deep understanding of private-markets fund structures and carried-interest ...

connectivity requests, delivering seamless service for VIP hospitality Wi‐Fi, IP‐CCTV feeds to broadcasters and bandwidth allocation for race teams. SLA Audits & Continuous Improvement: Author technical debriefs and analyse vendor performance against strict SLAs within 72 hours of every race, documenting incidents and outlining systemic improvements for the next ...

return and liquidation processes. Key Responsibilities: Manage the end-to-end handling of returned and liquidated inventory Coordinate with third-party vendors to ensure SLA performance and resolve issues Support compliance with VAT, customs, and Importer of Record requirements Review and reconcile sales reports and vendor invoices Assist with purchase ...

then tracking Technology service performance and health against Service Level Agreements* Accountable for providing regular data for senior management that includes Technology and KPI, SLA and risk management MI to Senior Executives in the form of executive dashboard and automated alerts to drive investment and governance decisions to meet business … assessment and prioritisation of multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments* Accountable for communicating the incident status, resolution and impacts to internal and external stakeholders clearly and concisely, including gathering relevant information to communicate to regulators* Accountable ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

stakeholder management capability Experience in Managed Services, Operate, or industrialized service models Familiarity with service lifecycle constructs (onboarding/offboarding, in‐flight change, SLA/OLA frameworks, operating model governance). Experience working in global, matrixed delivery environments What we offer you At EY, we’ll develop you with future ...

Site Reliability Engineering (SRE) principles to manage, monitor, and scale production systems. Must have: A deep understanding of the SRE mindset, including SLO/SLA creation and monitoring, error budget management, toil reduction, and post‐incident review (blameless postmortems). Desirable: Proven ability to drive cultural and process change that ...

demand and growth, putting forward hiring and sourcing proposals with a clear business case. Key Performance Indicators Onboarding time‐to‐live. Client NPS. Vendor SLA attainment and delivery quality. Client Portal support responsiveness and customer satisfaction. Qualifications 15+ years in customer success, account management, onboarding, or client‐delivery leadership, ideally ...

level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Strong understanding of SLI/SLO/SLA and Error Budgets Hands‐on experience using enterprise‐authorized AI‐assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting ...

benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international click apply for full job details ...