1 to 25 of 785 Customer Service Jobs in the Midlands

patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley. Overview: As an IT Service Desk Analyst Apprentice, you will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and … supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements. Responsibilities: Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests. Incident management & troubleshooting: Take ownership of user incidents, track … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks. Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving. Desirable skills: Strong communication skills (verbal and written). Excellent customer service and interpersonal skills. Problem-solving and analytical thinking. More ❯

You will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements. Role Deliver high-quality IT support: Provide excellent customer service and … technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune System administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and … IT system housekeeping tasks Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new More ❯

As an IT Support Analyst at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll handle multiple service requests with a can-do attitude, ensuring prompt and efficient resolution. What makes you a great fit: Driving Licence and access to a car for occasional travel to sites … essential) Excellent interpersonal and customer-facing communication skills Strong organisational skills with the ability to remain focussed under pressure Actively maintain technical knowledge of current IT technology offerings and solutions Proactively research and find solutions for customer issues Thorough knowledge and understanding of key products and services Ability to work flexibly in a high-pressure, fast-paced environment … cyber security best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high level of customer service More ❯

Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Ledbury . This is a fantastic opportunity for someone with a solid foundation in IT … user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly to non-technical users. Requirements Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred). Strong More ❯

security settings. Diagnose and resolve network issues including LAN, WAN, and VPN connectivity. Maintain IT documentation, including procedures, asset inventory, and incident logs. Liaise with 3rd party vendors and service providers for issue resolution or project support. Support software deployment, system upgrades, and IT projects as needed. Ensure tickets are updated and closed in a timely manner according to … SLA targets. Deliver excellent customer service and support to both onsite and remote users. The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience. Windows Server & Active … to balance priorities, think on your feet, and own issues through to resolution A clear communicator who builds trust with customers Confident using multiple points of contact to resolve customer queries Full UK Driving Licence (Occasional driving UK wide may be required, when assisting senior IT team with various IT projects and tasks). What We Offer Remuneration : We More ❯

and fostering innovation to improve both client and fee earner efficiency and IT experience. About the role This role would suit someone with experience of running IT operations, IT Service or Infrastructure with experience of leading teams, who is able combine a strategic, pragmatic approach with practical experience whilst delivering technology services that fulfil our firm's business objectives. … Role and responsibilities Operational Management System Performance - Ensure all IT systems are reliable, secure, and optimised for performance. Service Delivery - Lead IT support functions to ensure excellent customer service, strong management incidents and requests in line with agreed SLAs. Managing Escalations and Major incidents and supporting change adoption. ITSM Tooling - own, manage and develop the ITSM tooling … needs and ensure IT services meet their requirements, this role calls for excellent verbal and written communication skills. Vendor Management - Develop and manage relationships with external IT suppliers and service providers, ensuring the firm receives high-quality services. Asset Management - Develop and manage a good asset management process. Governance and Security Security - Understand and continuously work closely with our More ❯

and strong communication is a must. You need to be both confident in writing and on the phone and able to talk customers through fault finding whilst having excellent customer service skills. Responsibilities: Provide support assistance for both hardware and software issues, remotely and in-person. Regularly travel to sites to provide support in-person. Collaborate with hardware … users. Flexible with travel requirements, including visits to non-local sites when necessary. Nice to haves: Understanding of 3CX and other VoIP/telephony platforms. Background in a Managed Service Provider (MSP) environment. Working knowledge of Linux-based systems and administration. Experience with Amazon Web Services (AWS) cloud infrastructure. Qualifications and Education Requirements: 2 Years in a helpdesk or More ❯

Social network you want to login/join with: Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We’re seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. You’ll be responsible for overseeing day-to … day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You’ll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this role your core duties will include … but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall More ❯

research industry. Our client develops cutting-edge applications used to accelerate breakthroughs in DNA and serious disease research. They’re now seeking an IT Support Engineer to provide exceptional customer and technical support across their internal infrastructure and application landscape. The Role: As an IT Support Engineer, you’ll be the first point of contact for technical issues across … a wide range of hardware, software, and network systems. You’ll work closely with internal users, 3rd party applications, and server environments to maintain the highest levels of service delivery. This is an excellent opportunity to join a collaborative and passionate IT team working on meaningful technology in the medical field. Responsibilities: Provide outstanding 1st-2nd line support to … servers one Sunday every other month (paid overtime or TOIL) Ensure full compliance with data protection regulations and internal policies Maintain documentation and contribute to knowledge base articles Keep service desk tickets updated in real-time and escalate issues appropriately Collaborate closely with internal departments to understand business-critical systems and workflows What We’re Looking For: A proactive More ❯

to you. About you: Access Managed Services (AMS) are seeking an experienced and competent MSP Deployment Engineer to join our team to provide technical expertise across a range of customer projects. From Microsoft 365 to Virtual Desktops deployments, LAN and Firewall upgrades and software installs you will add to our pool of knowledge and deliver fantastic results for our … clients. As a Deployment Engineer, you will report into the Head of Customer Delivery and Onboarding delivering projects end-to-end, inclusive of discovery, design, implementation, configuration, testing, documentation and fully supporting the process of acceptance into service.As a Deployment Engineer, you will be playing a vital role within the Projects department to ensure the successful execution of the … Company's business mission. You will deliver IT projects ensuring clients are satisfied and their expectations are met. You will have strong customer facing skills and will be working across the project lifecycle, onboarding clients ensuring they are satisfied with everything Access deliver. You will be a dynamic individual who can manage their own workload, understand customer communication More ❯

First Line Service Desk Analyst - 12 months Contract - £250/day via Umbrella – Birmingham (Onsite) - SCC FLEX CONTRACT - Active DV & NPPV3 Clearance We’re looking for a proactive and customer focused First Line IT Support Analyst (DV & NPPV3) to join a dedicated Customer Service team. This role involves day and night shifts. Your responsibilities as a … First Line Service Desk Analyst: • Provide first-line IT support via phone, email, and video conference • Log and manage incidents, service requests, and changes using an ITSM tool • Prioritise and escalate issues following ITIL best practices • Deliver exceptional customer service and clear communication • Perform daily system checks and issue timely service announcements • Work 12-hour … shifts on a rotating 24/7/365 schedule (day and night shifts) As a suitable First Line Service Desk Analyst, you will have: • Experience in a customer service role (technical environment preferred). • Active DV & Police Clearance. • Excellent telephone manner and written communication skills. • Strong problem-solving skills and attention to detail. • ITIL Foundation Certification. More ❯

and transformation to Government, Defence, Policing and national infrastructure for over 15 years. As a Silver ERS Armed Forces Covenant SME, we are continuing to expand our network of Service Management and IT Professionals to support key transformation programmes within secure and complex environments. We are currently growing our consultant network to support a critical national policing capability, delivering … around-the-clock operational support services. As a Service Desk Analyst , you will play a key role in the first-line technical support and service resolution process, helping maintain and support IT operations across a secure network. Service Desk Analyst – Defence & Policing Programme Location: On site - Near Birmingham airport Active Clearance Required: DV cleared & NPPV3 Sector: Defence … Government, Policing Duration: Ongoing Contract - initial 12 months Day Rate: £250 per day Inside IR35 or up to £40,000pa. Your Role As a Service Desk Analyst, you will work as part of the Customer Service Centre (CSC) providing first-line support to a nationally distributed user base. Working on a 24/7/365 shift More ❯

on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Digital Waffle IT & Infrastructure Recruitment Consultant Job Title: Service Desk Team Lead The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality … technical support while driving service improvements. It's a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to … resolution efforts, and maintain clear, effective communication. Team Leadership: Support and develop 1st and 2nd Line Support teams, offering mentoring, guidance, and training. Performance Oversight: Monitor ticket progress and service quality to ensure consistent, high-level support. Workload Coordination: Manage daily operations, allocate resources effectively, and plan rotas (including occasional weekend cover). Service Improvement: Identify areas for More ❯

About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent … determine the cause Sets client expectations appropriately throughout the troubleshooting process Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents Monitor the Remote Service Center (RSC) Service Board for newly created service tickets Prioritize tickets created Follow Thrives’ best practices for escalating tickets to Tier … including Outlook configurations Experience troubleshooting workstation hardware issues Knowledge and experience with Active Directory Ability to articulate technical information and convey to non-technical people Passionate about delivering excellent customer service Must be able to work effectively in a team environment as well as alone Excellent written and oral communication skills Willingness to travel if needed to clients More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Are you looking for an opportunity to work at the forefront of customer experience technology ? We have an exciting role for you – Sprinklr Implementation consultant. The Role As a Sprinklr Implementation Consultant you will work on solutions ensuring seamless integration with existing … systems and processes. In this role you will collaborate closely with stakeholders to design and deliver tailored customer service solutions that drive business outcomes and elevate the overall customer experience. By leveraging your analytical skills, you will identify areas for process improvement and implement efficient, scalable solutions to optimize customer service operations. Your Profile Proficiency … in social media technology. Good knowledge of social media platforms e.g. Twitter, Facebook, YouTube and Instagram. Strong interest in solving client challenges and a consistent focus on delivering exceptional customer value. Proven Experience in Adobe Design Suite CS4 or CS5 (Photoshop, InDesign, Illustrator, Dreamweaver, Flash). Experience with Social Engagement across multiple accounts and channels (Facebook, Twitter, LinkedIn, YouTube More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk tracking … the correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills More ❯

to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk tracking … the correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills More ❯

perfect blend of hands-on technical support and exposure to enterprise infrastructure-ideal for someone eager to grow in the world of IT operations. What You'll Be Doing: Service Desk Support Be the first point of contact for IT support via phone, email, and ticketing system. Troubleshoot and resolve hardware, software, and network issues for both local and … as needed. Support asset inventory and hardware lifecycle processes. Contribute to IT projects and deployments. What You'll Bring: 3-5 years of experience in a technical support or service desk role. Solid understanding of Windows OS (desktop and server). Familiarity with Active Directory, ticketing systems, and remote support tools. Strong communication and customer service skills. More ❯

warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting. Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding. Requirements What you need: 3–5 years IT support experience with Windows 10, macOS, Microsoft Office … and Windows OS deployment; strong networking basics. Experience supporting printers, AV systems, executive users, asset management, and reporting tools. Excellent customer service, communication, organization, multitasking, and documentation skills. Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments. Benefits Why Join Us?: At Excis, your work matters. You More ❯

a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give … to enhance platform performance. Working closely with other departments to resolve complex technical issues Documenting any processes which are required in the support of the infrastructure and applications Continual service improvement to system performance and operational efficiency Due to the classification of this system, there is no opportunity for remote working and the support team work flexibly to maintain … role, DevOps best practices, application support processes and best practices. Strong problem-solving and analytical skills. Ability to collaborate effectively across application, infrastructure, and networking teams. Excellent communication and customer service skills. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent) Our Culture: Our values stand on a foundation of safety, integrity, inclusion and More ❯

Customer Service Advisor Technical Support Wellingborough, Hybrid £24,000 to £26,000 (DOE) Full Time, Permanent Do you enjoy problem-solving and providing excellent customer service? Are you technically minded and confident in communicating over the phone? If so, we have the perfect role for you! We're working with a forward-thinking client who is … looking for a Customer Service Advisor to join their friendly support team. In this hybrid role, you'll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone. Customer Service Advisor - What You ll Be Doing: Handling inbound … replacement device. Ordering stock and coordinating deliveries on behalf of clients. Assisting with queries between retailers and their banking providers. Working closely with internal departments to ensure a seamless customer experience. Customer Service Advisor Working Hours: You ll work 37.5 hours per week across rotating shifts to support retailers effectively: Weeks 17: 9am 5pm (office-based) Week More ❯

Service Desk Analyst £31,586 - £35,235 Full Time 37 hours per week Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of … one of the Countrys fastest-growing boroughs and the people who make it thrive. About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There will be a requirement to plan and undertake project activities and … to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders. Support the organisations Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service. Answering telephone, email and face to face user enquiries. Represent excellence in service delivery, performance More ❯

help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive. About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There … to plan and undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders. Support the organisation’s Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service. Answering telephone, email and face to face user … enquiries. Represent excellence in service delivery, performance and technical ability. Consistently deliver at the highest level of customer service, productivity and technical proficiency. Support and mentor junior members of the team, helping them develop their technical and customer service skills. Work with the Infrastructure Team to develop knowledge,skills and understanding of more complex problems More ❯