101 to 125 of 223 Customer Service Jobs in the Midlands

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

postholder will oversee the efficient operation of the IT Service Desk, ensuring high-quality support services are delivered consistently across the business.This role combines leadership, technical awareness, and strong communication skills to drive service excellence, ensure adherence to SLAs, and support effective coordination with resolver teams and stakeholders … during high-priority incidents. Key Responsibilities See attached JD for full role details Service Desk Management Incident Coordination Team collaboration within and outside of department. Drive continual service improvement initiatives. Report on performance, incident trends, and operational metrics. Drive forward industry best practices within the business. Provide training ...

control functions. Product Development Lifecycle: Own product development lifecycle, from concept to launch, ensuring efficient processes, on‐time delivery, and alignment with E2E customer expectations and experience. Deliver Product Goals and Performance: Deliver clear objectives and key outcomes to steer the product vision and ensure alignment with company … insights, regularly assessing progress against objectives and adjusting the strategies as needed to optimise outcomes and maximise value for both business and customer. Customer-Centric Focus: Drive a customer -first approach across the product vision, ensuring customer insights, feedback, behaviours, and pain points are at the core ...

team with a variety of administrative and operational duties. We are looking for someone who is enthusiastic, organised and committed to providing high-quality customer service. You will have excellent communication skills, a compassionate approach and the ability to work confidently with a range of professionals, service users … progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community teams ...

Role As a Business Central 2nd Line Support Consultant, you'll take ownership of more complex support issues, ensuring customers receive an excellent service while working alongside consultants, developers and the wider support team. Key Responsibilities Manage and resolve customer support queries via phone, email and customer … development team to coordinate testing and deployment of software fixes. Manage incidents in line with agreed SLAs. Prioritise workload effectively while maintaining excellent customer service. Contribute to internal knowledge sharing and continuous improvement initiatives. About You We're looking for someone who enjoys analysing problems, delivering excellent customer ...

established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where … resolutions · Assisting with the maintenance and updating of desktop applications and network infrastructure · Supporting system upgrades, deployments and rollout projects · Working within agreed service levels and ensuring a high standard of customer service What we're looking for: · Previous experience in an IT Support, Service Desk ...

progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware … Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving ...

Overview We are seeking a commercially driven Business Development Manager to manage an established portfolio of customer accounts whilst driving new business growth across its product divisions. The role offers an excellent blend of account management and business development, with responsibility for maintaining and growing existing OEM and manufacturing … customer relationships whilst identifying and developing new opportunities across a range of industrial sectors. The successful candidate will be based from the Birmingham office, working closely with internal teams and customers throughout the UK. Key Product Areas Supplying specialist solutions into OEM and manufacturing sectors including: Construction equipment manufacturers ...

nights off Key Responsibilities: Fulfilling end-to-end delivery of incidents Ensuring all incidents are captured, detailed and triaged accurately Working with the Service Levels (SLAs) assigned to each categorisation of incident, ensuring resolution within SLA Identifying and routing incidents to the appropriate 2nd line support teams and external … suppliers to ensure a timely resolution Delivery of onsite support service 24/7 Defining, implementing and continually reviewing the IT Incident processes to ensure that these are fit for purpose and meeting the needs of the businesses we support Liaising with suppliers/support teams, where IT Incidents ...

will provide first-line IT support and guidance to colleagues across the organisation, helping to resolve technical issues and ensuring users receive a responsive, customer-focused service. You will also provide administrative support to help maintain the smooth day-to-day running of IT Services. As a First Line … will work closely with colleagues within the IT team to ensure issues are logged, managed and resolved effectively, whilst maintaining a high standard of customer service. This is a hybrid role, with a requirement to work 2 days per week from the office and 3 days from home, with ...

Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every … develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with … Installation and support of telecoms and IT/datacoms systems Using Supplier Portals to manage systems and faults. Responsible for generating, monitoring, and handling customer requests, issues, and fault reports. Undertaking surveys and support for technical installation projects.? Provide liaison and guidance to customers and 3rd party IT professionals ...

with the aim of helping build, deploy, maintain and update IT systems across on premises, cloud and hybrid domains as part of the Next2IT Service Desk. Role This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part … customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges. ...

work 21hrs per week, to include rotating to work a Saturday. You will be required to provide an efficient, effective and friendly reception service to patients and visitors attending the Renal Unit, facilitating the delivery of a patient focused service in accordance with Trust and Division requirements. … Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi disciplinary team, patients and their relatives. Complete administration tasks, and undertake any typing as required, e.g Diagnostic reports/ ...

Customer Account Manager Location: Derbyshire (Office-based with occasional UK travel) Salary: 40-50K + Benefits We're working with a growing UK technology company operating within the defence and national security sector. Following continued growth, they're looking to appoint their first dedicated Customer Account Manager. … This is a newly created position that offers the opportunity to build and shape how customer relationships are managed across the business. Working closely with the Commercial Director, you'll become the trusted point of contact for a portfolio of key customers, ensuring they're supported throughout their journey ...

base articles. Support IT asset management, procurement activities, and inventory control. Assist with ongoing infrastructure improvements and IT projects. Personal Attributes: Excellent communication and customer service skills. Ability to work independently and within a small collaborative team. Flexible, proactive and solution-focused approach. Must be comfortable operating ...

passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You’ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you’ll need … need the basics nailed: 12+ months’ experience in a busy IT Helpdesk/1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness ...

be. We are looking for an administrative assistant to join our Acute Adult Mental Health Ward situated at Pine Ward, Redwoods Centre, Shrewsbury. The Service offers mental health care and treatment across a variety of different age ranges and presentation. You may already live in Shropshire or are considering … accessible through the community teams. We are looking for someone that can identify with the following skills: Enthusiasm to provide a high quality administrative service Strong computer skills in particular Word and Outlook Attention to detail Good grammar and written skills Honesty, integrity and commitment Quick thinking as priorities ...

Essential Knowledge of HR systems and procedures acquired through experience or NVQ level 3 Diploma/HNC/NVQ 4 in Business Administration or Customer Service or significant knowledge and experience in relevant HR processes Desirable Foundation level certificate in IT service management (or equivalent) Experience Essential … range of Microsoft Desirable Experience of administration and development of an erostering and electronic staff record systems Knowledge Essential Good working knowledge of service delivery and working practices across hospital services A broad understanding of relevant policy, legislation drivers and their application to the relevant service area e.g. ...

progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between … required. Prepare project plans and status reports in line with internalprocessesfor assigned workstreams. Work closely with the Principal Developer (Applications) on features, deployment schedules, service impacts and expected benefits. Communicate clearly with stakeholders and project teams. Track delivery against targets, flag issues early and help adjust plansto retain quality ...

summary This role is to provide an efficient and effective account management service to end users, including processing of access applications, and troubleshooting access related issues. This role requires close liaison with System managers regarding the access granted on their systems and with regard to streamlining the processes involved. … discipline Formal training in Registration Authority, Smartcards, Identity Management, or IT Security Knowledge, Training & Experience Essential Experience working in an access management, IT support, service desk, or digital administration role Experience of managing user access, security permissions, or system accounts Understanding of information governance, data protection, and confidentiality requirement ...

Profile: MO Data Operations Team Leader Role Overview Job Title: MO Data Operations Team Leader Division: Service Operations & Delivery SESL Reports To: Faults & MO Data Operations Team Manager Direct Reports: 4 Hours: 39 hours per week Purpose The MO Data Operations Team Leader is responsible for leading and coordinating … small team. Key analytical skills are required to understand trends and to focus on improvement opportunities. Effective people management, maintaining high standards of professionalism, customer service, and process adherence. You will also champion a culture of continuous improvement, supporting the development and capability of your team. Responsibilities & Accountabilities ...

growing business and play a key role in supporting customers, technical teams, and product development. This is an exciting opportunity for a technically minded, customer-focused professional who enjoys problem solving, collaboration, and continuous improvement. About the Opportunity Provide expert technical support to customers, installers and internal teams. … involved in testing, product validation, technical documentation and knowledge sharing. Support new product development activities and contribute to service excellence. Work within a collaborative team environment with genuine long-term career progression opportunities. Key Responsibilities Handle incoming customer and technical enquiries via phone and email. Provide accurate product ...

development. Oversee training scheduling, attendance tracking and user engagement activities, including the development of User Groups to identify and recommend application improvements. Analyse Service Desk call data to identify training needs, content updates and opportunities to enhance user adoption. Act as the escalation point for complex training-related issues … resolved by Site Super Users, the Service Desk or trainer network. Provide on-site go-live support when required to ensure successful system implementation and user readiness. About us Alliance Medical are Europe's leading independent provider of imaging services. We combine service excellence and innovative imaging technologies ...