101 to 125 of 389 Customer Service Jobs in the Midlands

investigate issues, manage support requests and resolve common technical problems. You will also gain experience in software testing, databases, cloud technology and customer service while working towards an IT qualification. Key Responsibilities: Respond to customer queries by phone and email Log, manage and update support tickets Investigate … complex issues to senior colleagues Test software updates and new features Assist with software upgrades and installations Create and update support documentation Maintain accurate customer records Work with the Development and Project teams Training You will gain practical experience in: IT and application support Software troubleshooting Customer service ...

About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Customer Sales Co-ordinatorLocation: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: 26,227.50 plus large company benefits, a broad flexible benefits scheme … product supply area of the business, you will be working closely with the sales teams in the management and fulfilment of all new customer orders, as well as providing associated customer service. The role will encompass all element of the supply chain – quoting, sales order processing, purchase order ...

workplace technology, diagnosing hardware and software issues, and providing high-quality technical support to users both remotely and on-site. This is a customer-facing role requiring someone who is technically capable, proactive and comfortable working independently across multiple locations. Key Responsibilities Provide on-site and remote technical support … maintain technical documentation. Assist with equipment replacements, deployments and site roll-outs. Support new site implementations and site decommissioning where required. Manage incidents and service requests through to resolution within agreed SLAs. Escalate issues to third parties where appropriate and monitor them through to completion. Work closely with wider ...

raising PO's for 3rd parties. Liaise heavily with commercial and sales teams. Deal with stock and logistics. Deliver exceptional customer service via phone, email, and other communication channels. Use the SAP system effectively. Respond to customer enquiries, providing accurate and timely information on products and services. … Resolve customer issues and complaints efficiently, ensuring a positive customer experience. Process customer orders accurately and coordinate fulfilment requirements. Maintain and update customer records within the CRM system. Handle returns and refund requests in line with company policies and procedures. Escalate complex queries or issues ...

raising PO's for 3rd parties. Liaise heavily with commercial and sales teams. Deal with stock and logistics. Deliver exceptional customer service via phone, email, and other communication channels. Use the SAP system effectively. Respond to customer enquiries, providing accurate and timely information on products and services. … Resolve customer issues and complaints efficiently, ensuring a positive customer experience. Process customer orders accurately and coordinate fulfilment requirements. Maintain and update customer records within the CRM system. Handle returns and refund requests in line with company policies and procedures. Escalate complex queries or issues ...

sales processes. Your proactive approach and exceptional organizational skills will help drive our business forward, providing outstanding support to our sales professionals and enhancing customer satisfaction. This paid position offers an exciting opportunity to develop your administrative and IT skills within a fast-paced, energetic environment. Duties Manage … update customer relationship management (CRM) software to track sales activities, leads, and client interactions Prepare and maintain sales reports using Microsoft Excel and Microsoft PowerPoint to analyze performance metrics and present data clearly Coordinate with internal teams to process orders, quotations, and invoicing accurately Support the sales team with ...

ECHO Personnel is recruiting an experienced Field Service Breakdown Engineer for a well-established industrial engineering company based in Rushden . This is an excellent opportunity for a skilled and motivated engineer to join a growing business offering a permanent position within a varied industrial maintenance and breakdown environment. … Salary: up to £48,000 per annum Key Responsibilities: Attend customer sites to carry out electrical breakdown repairs, servicing, and maintenance Diagnose faults using electrical drawings and fault-finding techniques Work on a wide range of industrial machinery including compactors, balers, shredders, printing presses, extruders, and automated systems Carry ...

through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical … documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management ...

they work. As their business continues to grow, they're looking for an experienced Technical Services Manager to lead their technical teams, drive service excellence and play a key role in shaping the future of their service delivery. This is a genuine leadership role where youll influence … they operate, develop their engineers, improve customer experience, and work alongside senior leadership to support the continued growth of the business. If youre already leading technical teams within an MSP and are looking for greater autonomy, influence and career progression, they'd love to hear from you. The Opportunity ...

company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth. Responsibilities: Serving new commercial sites (customer sites) in regard of network installation and site connectivity. Supporting commercial sites in their needs in regard of workplace support and IT issues. … concierge service to provide end users skilled troubleshooting for all their open IT issues. Respond to issues over the phone, via email, in person, or through online chats Determine the best troubleshooting solutions or processes based on the issue and details provided by customers Walk customers through troubleshooting ...

endpoint management, desktop hardware and mobile devices. As the Desktop Support Engineer, you will provide 2nd and 3rd line technical support across a varied customer base, working across multiple sites. You will manage your own workload, investigate complex technical issues, liaise with internal teams and external suppliers, and contribute … wider IT projects and service improvements. What you will be doing as Desktop Support Engineer: Provide 2nd and 3rd line technical support to users across a large customer base. Take ownership of incidents and service requests, ensuring issues are resolved within agreed SLA timescales. Diagnose and resolve ...

endpoint management, desktop hardware and mobile devices. As the Desktop Support Engineer, you will provide 2nd and 3rd line technical support across a varied customer base, working across multiple sites. You will manage your own workload, investigate complex technical issues, liaise with internal teams and external suppliers, and contribute … wider IT projects and service improvements. What you will be doing as Desktop Support Engineer: Provide 2nd and 3rd line technical support to users across a large customer base. Take ownership of incidents and service requests, ensuring issues are resolved within agreed SLA timescales. Diagnose and resolve ...

career! Beacon Medical are looking to recruit a confident and dynamic individual who is calm under pressure and can maintain a high level of customer service. Role This is a varied and interesting role covering all aspects of Medical Reception and Administration duties using SystmOne, ensuring that the reception … area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses. Duties to include: Making appointments and dealing with queries Prescription requests Handling incoming and outgoing post Greeting and directing patients ...

Title: Customer Service Operator Hours: Monday to Friday About Your Company: My client, has a friendly and welcoming office and are looking for a detail-oriented individual to join our team on a full time basis. The office is a fun place to work and they ...

background in VMWare, Windows Server, AD, O365 and some experience of working on complex infrastructure issues? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? Infrastructure Engineer/Analyst - About the company Do you want to be part … full range of services provided by the business and liaise with 3rd party suppliers and external contractors, and manage escalated issues logged by the service desk. The role will involve working with technologies such as Virtualisation (VMWare), SAN, Cloud, Windows Server, AD, Exchange, Office365, PowerShell, Networking ( Meraki), Firewalls etc. ...

Liaise in a professional manner with each member of the team, providing relevant information Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers Training Business Administrator Level 3. … Closing Date Friday, 30th October 2026 Start Date Sunday, 1st November 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Logical Team working Non judgemental Patience About the Employer TCG MEDICAL SERVICES LIMITED St Mark’s Medical Centre ...

security groups. Support hardware, software, printers, devices, and classroom technology. Escalate complex incidents where required and work collaboratively with wider IT teams. Ensure excellent customer service and timely resolution of support tickets. Essential Skills & Experience Proven experience in a 2nd Line IT Support role. Strong knowledge of Active …/Office 365 . Network support and troubleshooting experience. Experience supporting Google Workspace environments. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Desirable Previous experience working within a school, college, university, or education environment . Experience supporting Windows desktop and server environments. Knowledge ...

Engineering Technician - Automation Location: Nottingham area Salary: £41,500 per annum Contract: Permanent Department: Customer Support Sector: Engineering/Automation/Intralogistics We are currently recruiting for an Engineering Technician to join a permanent team in the Nottingham area. This is an excellent opportunity for an engineer or technician … with experience in machinery, maintenance, electrical systems or automation who enjoys fault finding, problem solving and working in a customer-focused engineering environment. You will be responsible for responding to reactive faults, carrying out preventative maintenance and supporting the engineering team to keep automated systems running efficiently and reliably. ...

Network Support EngineerAs a Senior Network Support Engineer, you are responsible for providing advanced 3rd line network support, technical escalation, and engineering capability across customer environments within the managed services estate.Operating within a structured Network Operations environment, you will take ownership of complex network incidents, problems, and high-impact … service requests, ensuring they are resolved to a high technical and operational standard.This role is focused on network stability, technical leadership, and continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle management ...

Help Desk Operative, you’ll play a key role in ensuring smooth operations by logging, monitoring, and coordinating maintenance tasks. You’ll deliver exceptional customer service while supporting planned and reactive maintenance across the organisation. This is a standalone role where you’ll have full responsibility for managing … planned preventative maintenance (PPM). Maintain accurate records and produce performance reports. What you need to succeed Experience in a facilities help desk or customer service role. Strong IT skills (help desk systems, Microsoft Office). Excellent communication and organisational skills. Ability to manage multiple tasks and work ...

your career, with usyoullhave an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly,funand respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy,wereenabling the energy essential … support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV,meteringand home decarbonisation. This role will be within our Metering team ,youlljoin the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services ...

this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments and enjoy solving problems? If so, we have the perfect opportunity for you! Our client … leader in the banking industry, is seeking enthusiastic Customer Service Representatives to join their dynamic team. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made ...

Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording … customer queries onto the support database ticketing system Providing support and resolutions to a variety of application & software queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team ...

Head of Customer Success with experience making data driven decisions to drive customer satisfaction is sought by a market leading scale up based in Birmingham city centre. Operating as a true disrupter in their field this scale up are utilising the latest in AI, cloud and automation technology … drive success within the professional services space. With extensive UK growth planned over the coming months this Head of Customer Success will be the figurehead of customer satisfaction using data driven decision making to review, improve and scale the customer journey whilst working closely with sales, marketing ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...