126 to 150 of 152 Customer Service Jobs in the Midlands

data modelling (star schema). Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables). Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse … Link/Fabric ) and shaping for analytics. Implements RLS , governance, and performance optimisation (model + measures). Can translate service ops needs into clear KPIs, definitions, and usable dashboards. Nice to Haves: Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging). Broader Power Platform ...

Power Query (M), data modelling (star schema) Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables) Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/… Synapse Link/Fabric ) and shaping for analytics PowerBI Developer Implements RLS , governance, and performance optimisation (model + measures) Can translate service ops needs into clear KPIs, definitions, and usable dashboards Nice to Haves PowerBI Developer Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging ...

Senior Network Engineer for a leading technology consultancy. My client have a fantastic reputation in the market for combining deep technical expertise with outstanding customer service, the business specialises in LAN, Wi-Fi, Collaboration, and WAN technologies, supporting customers click apply for full job details ...

This is a brand-new role at Refresco created to supercharge how our UK supply chain performs. Reporting to the Head of Logistics and Customer Service, youll be the go-to person for spotting opportunities, shaping high value projects and delivering the initiatives that sharpen our cost, efficiency ...

break, this IT Support Technician vacancy offers the perfect platform to launch your career. Or you may love IT and have been in a customer services role. What You'll Be Doing Forget being stuck on the phone all day. Our support is managed via email and face … guaranteed: As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there. Supportive Culture: They are ambitious and professional, but also friendly and collaborative. They look ...

experienced IT Support Engineer/2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve …/Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support/IT Support ...

Technical Service Desk Analyst Bromsgrove - (Hybrid 3 days in office) £27,000 - £32,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems … grow your technical skills through continuous learning? This role offers the chance to take ownership of customer issues, deliver high standards of technical support, and build strong working relationships. You will work within a collaborative team, contributing to shared goals while maintaining high-quality service levels. You will ...

With support, training and guidance, this role has responsibility for ensuring effective provision and continuity of best in class customer service. The job holder will ensure that the delivery of service is monitored and maintained to the levels defined within agreed SLA’s and contracts. Role Build … maintain excellent internal and external customer relationships in order to develop a constantly improving service. By building trust and credibility, thoroughly understand the customers’ needs and their supply chain structure. Seek to identify and deliver organic growth opportunities with existing customers and drive for synergy benefits between customers Data ...

flexible Software Engineer who is energized by on-site customer ICT support? Position As an In Plant Software Engineer the most important part of your role is to provide service to our customer in accordance with the SLA’S. Together with your colleagues you provide flexible support … customer. You’ll be dealing directly with on-site support, service, telephone helpdesk and troubleshooting. In this position you are responsible for the on-site support and continuous improvement for the RoboPharma Central Filling site in Stoke-on-Trent. You’ll be reporting weekly and monthly to the Service ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes ...

enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective … special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist ...

implementations and ensure quality standards are met. Troubleshoot issues and ensure that project plans are running to the required timelines and within budget. Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales, and support) on a range of pre-sales … English (additional European languages such as French, German, or Swedish are a strong plus), with the ability to deliver the highest level of customer service. Experience in software implementation, technical consulting, or client-facing technical support is preferred but not mandatory. Familiarity with e-invoicing, ERP systems, or compliance ...

implementations and ensure quality standards are met. Troubleshoot issues and ensure that project plans are running to the required timelines and within budget. Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales, and support) on a range of pre-sales … English (additional European languages such as French, German, or Swedish are a strong plus), with the ability to deliver the highest level of customer service. Experience in software implementation, technical consulting, or client-facing technical support is preferred but not mandatory. Familiarity with e-invoicing, ERP systems, or compliance ...

following description. Salary: Up to £31,000 per annum We are currently seeking an experienced Break/Fix Printer Engineer to join our technical service team covering the Sheffield, Barnsley and Doncaster areas (S & DN postcodes). This is a field-based role focused on the diagnosis, repair … maintenance of printers and multifunction devices within customer environments. This position would suit a skilled engineer with strong fault-finding ability who is confident working independently and delivering high levels of customer service. Key Responsibilities Attend customer sites to diagnose and repair printers and multifunctional devices Carry ...

right way. About the role: With support, training and guidance, this role has responsibility for ensuring effective provision and continuity of best in class customer service. The job holder will ensure that the delivery of service is monitored and maintained to the levels defined within agreed … role will ensure that the highest standards of health and safety are maintained at all times. Responsibilities: Build and maintain excellent internal and external customer relationships in order to develop a constantly improving service. By building trust and credibility, thoroughly understand the customers’ needs and their supply chain structure. ...

SharePoint. Log, update, and manage support requests using ticketing systems such as Autotask and Halo, ensuring accurate documentation and a clear audit trail. Support service level agreements (SLAs) by responding to tickets promptly and escalating issues when required. Provide technical support to internal users and external customers via phone … Closing Date Tuesday, 31st March 2026 Start Date Wednesday, 1st April 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer HUBTEL ...

Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within the local council's Customer Services team. We're seeking a Lead Business Analyst to join a high-impact initiative focused on improving services and delivering cost savings across … organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role:As the Lead Business Analyst, you will: Develop and lead the business analyst community, setting standards ...

next IT Support Apprentice to work alongside our experienced engineers to provide first line IT support whilst building skills in troubleshooting, networking and customer service. Role Responsibilities include: Answering and logging IT support requests Basic troubleshooting Prepare and configure laptops, desktops and mobile devices Support the setup of printers … working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer HUBTEL COMMUNICATIONS LTD We are a leading Managed Service Provider delivering IT support, cyber security solutions, hosted telephony and managed print to SMEs, schools and charities. ...

Location: Birmingham Salary: £35,000 – £37,000 DOE + Benefits Hours: 37.5 hours per week The Service Desk Team Lead role: My client is looking for a Service Desk Team Lead to help deliver outstanding service to their customers. Assist with operational Service Desk cover during … busy periods. Identifying and reporting escalations and major client issues Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a small team of Service Desk Technicians. Skills and Experience: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. ...

Scheduling Coordinator could very well be a fantastic fit for you! The Role The Scheduling Coordinator role is key to the delivery of service to our customers. Their role is dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers … other internal departments to ensure SLA s are met alongside excellent customer service. Shifts 42 hours per week, working 4 days per week, 11 hour days, including weekends (1 in 3 weekends on average). Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their ...

Scheduling Coordinator could very well be a fantastic fit for you! The Role The Scheduling Coordinator role is key to the delivery of service to our customers. Their role is dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers … other internal departments to ensure SLA’s are met alongside excellent customer service. Shifts 42 hours per week, working 4 days per week, 11 hour days, including weekends (1 in 3 weekends on average). Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their ...

Support Technician is to focus on IT operational stability and performance whilst adhering to IT industry best practices whilst providing the best possible customer service. This is an exciting opportunity to work in the AHEAD project as an IT Technician using SAP S/4 HANA in the Supply … take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary ...

turnover, our brands including BullionByPost.co.uk and Gold.co.uk are trusted by thousands of investors. You’ll join a fast-paced, specialist e-commerce business where customer experience, performance and innovation are central to our continued growth. Role Overview We’re looking for a UX/UI Designer to support … Head of Ecommerce in designing and improving the digital experience across our portfolio of websites. This role sits at the centre of customer experience, conversion optimisation and product design, helping shape how customers interact with our platforms across the entire journey from landing pages through to checkout. You will ...

business you'll be joining has a fantastic reputation in the heating industry and is known for its high-quality products and exceptional customer service. They are part of a market-leading 1 billion UK distribution group that employs over 1,700 people across the UK. This … company activity Helping to develop ideas that enhance the company's online presence and brand visibility Handling inbound sales calls, web chat enquiries and customer queries when required, delivering a consistently high level of service Rewards As a Graduate Digital Marketing Executive, you will receive: A starting salary ...

Clinic Co-ordinator. The post holder is responsible for the effective configuration, management and optimisation of the MAXIMS EPR (PAS) and e-Referral Service (e-RS) systems, alongside delivering a high-quality, patient-centred booking service. The role supports RMC operations, endoscopy and outpatient booking processes, system upgrades, clinic … liaison between patients, clinical teams, GP practices, system suppliers and operational management, the post holder will ensure safe, efficient and compliant service delivery. Main duties of the job Configure and maintain clinic builds, profiles and system updates within MAXIMS EPR and e-RS. Process and manage e-RS referrals ...