126 to 150 of 453 Customer Service Jobs in the Midlands

Field Service Engineer – UK Wide Location : UK Wide Salary : £40,000 – OTE £50k+ Package : Overtime - Uncapped 1k Bonus Overnight allowance - £40/Night Food allowance + £20/Night Inconvenience Fee Van + Fuel Credit Card Expenses Credit Card Hotels & Travel Paid – Door-to-Door 24 Days + Bank … Holidays Work mobile & iPad The Company : My client is a leading engineering company that prides itself in providing the highest standards of customer service to users, installers , and suppliers of all pump types, fans, motors, AHU's and other types of rotating machinery . We are a national … covers multiple blue-chip businesses across the UK. The Role : Due to the continued growth of the company, we are looking to recruit experienced Service Engineers to join our rapidly expanding team to enable us to continue building on our outstanding reputation in the industry. As the company is more »

#GoWithYourFlow Come and join us as a highly skilled and motivated Platform Operations Manager joining our newly created IT team to help deliver exceptional customer support to our customers and colleagues. This Platform Operations Manager role requires strong leadership skills, technical expertise, and a customer-centric mindset. The … Role: As our new Platform Operations Manager/Service Desk Manager, you will take on a pivotal role in our organisation. Youll lead and manage a brand new team, dedicated to delivering exceptional customer support in a fast-paced and dynamic environment. Your primary responsibilities as Platform Operations … Manager will include overseeing day-to-day operations, ensuring that our support services meet and exceed customer expectations, and continuously improving our service desk processes. Bringing your leadership skills to the forefront of this Platform Operations Manager role , you will inspire your team to achieve their best. Your more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities Day-to-day delivery of full installation of AV, lighting, and automation technologies Attending customer premises to establish reported fault and a prompt restore service Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits Proactively building close working relationships with your team and customers enabling best service Identify potential improvements and feed back to customer and sales Timely and accurate reporting and feedback of installation and service work more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. more »

Permanent - Must have full right to work in the UK- Up to 75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham.This is a great opportunity to work on … CE & Power Platform consultancy best practice, working with on-premise (CE) and cloud deployments.Lead workshops, requirement gathering activity with customersWrite design documents.Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilitiesDeliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible resolving … projects, enhancements and change requests.Deliver technical design to extend Dynamics 365 or Power Platform using plugins.Modify existing and configure new functions in line with customer requirementsAs a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants and more »

Permanent - Must have full right to work in the UK - Up to £75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham. This is a great opportunity to work … consultancy best practice, working with on-premise (CE) and cloud deployments. Lead workshops, requirement gathering activity with customers Write design documents. Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilities Deliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible … and change requests. Deliver technical design to extend Dynamics 365 or Power Platform using plugins. Modify existing and configure new functions in line with customer requirements As a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants more »

Engineer Job Type: Permanent Location: West Midlands (Gaydon, Whitley, Castle Bromwich) Ready to utilise your skills and knowledge in End user devices, delivering exceptional customer service? Are you passionate about providing your technical guidance to ensure incidents resolution, problem management and process improvement? We have an exciting role … concerns and share as needed. Proactively take responsibility, own any issues arising and follow through to resolve them (get the required result). Make customer-oriented decisions and ensure exceptional customer service. Ensure that problems are logged, investigated, resolved and closed within agreed timescales. Complete data analysis to … identify focus points for problem resolution based on customer impacts and documenting RCA’s. Identify and drive through Service Improvements and Incident Reduction. Identify and document User and Service Risks and Issues. Co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed more »

Line of Business applications, among others. Our expertise in designing and creating rapid solutions to complex problems, strategic knowledge, comprehensive support, and commitment to customer growth provides tangible value without compromise. We drive innovation by delivering smart, quickly-deployed solutions that transform business and IT ecosystems across companies of … so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level 1 Service Desk Technicians with training, guidance, and escalations. Problem resolution may involve using diagnostic and help request tracking tools and occasionally providing in-person, hands … on help at customer sites, typically 1-2 times a week. Excellent customer-facing skills are essential. Responsibilities - What Will You Be Doing? Operational Management Provide support across the whole line of business to both external and internal customers. Act as an escalation point for advanced or difficult more »

ServiceNow Architect : Certified Technical Architect (CTA) or Certified Master Architect ( CMA) Worked on any 3 of IT Service Management (ITSM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD) , Governance, Risk, and Compliance (GRC), and IT Business Management (ITBM) Modules knowledge of Common Service Data more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish ef... more »

join us! With experience of delivering change in a highly integrated complex technical environment you'll be responsible for the design, development, implementation, and service support of our Dynamics Customer Engagement platform (Customer Service and Model Driven Apps) and associated services for our core Housing Association … escalations, and a portfolio of change initiatives and projects. Managing the performance of systems and services, overseeing third party providers and partners, developing continual service improvement plans, to adequately support the needs of Clarion's Customers and Stakeholders is vital! Responsible for all aspects of the lifecycle of the … Dynamics Customer Engagement platform, including design, development, planning, implementation, configuration, and ongoing support, along with owning and managing resource allocation of the team across all lifecycle activities are all part of this exciting role along with a hands-on technical expectation. Experience of managing and leading a high performing more »

Service Desk Advisor Monday to Friday 8am – 5pm Permanent £25,000 Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part … of a team to provide high quality day to day support to enable the effective operation of their customer service desk. Duties to include: Answer all incoming calls. To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web. … contractors to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for more »

Field Service Engineer - (Multi-skilled) £40,000 per annum Lincolnshire-based with UK & Global travel required Permanent position Role Summary: To supply customer support for the range of packaging machinery supplied worldwide. Provide field service support for equipment supplied around the world. To conduct installations, commissioning, training … on a range of PLC and Motion control systems Working away from home for extended periods Conducting machinery checkout and trials Undertaking/conducting customer acceptance trials Product development assistance Promoting sales of spare parts, upgrades, new and pre-owned machines Carrying out training programs, and promoting training Giving … or equivalent in a technical discipline, (electrical or electronic) or equivalent experience Previous substantial experience in roles such as electrical or electronic technician, field service repair of machinery, maintenance repair, or related occupations A full and clean UK driving licence Ability to travel freely worldwide (Valid Passport) Familiarity with more »

Service engineer Machine Tools Midlands £40,000 - £50,000 basic (40 contracted hours) + Circa £10,000 bonus + 5% pension + life insurance + private health care +smartphone . My client is a market leading machine tool OEM renowned for their state of the art Japanese engineering technology … sliding head lathes, cnc machinery and turnkey solutions. Predominantly they service industries within the medical, electric vehicle and aerospace industries providing sliding head lathe solutions for the manufacture of complex components. They are seeking multi-skilled junior engineers from a CNC maintenance apprenticeship to join their dynamic and growing … their staff and provide excellent training and internal opportunities for progression to keep you motivated. The Role: You will provide an exceptional level of customer service to a range of blue-chip clients and SMEs. You will provide breakdown cover and work on installation projects. You will complete more »

built a reputation as a specialist technical distributor of automation and control components, devices, and solutions. This reputation comes from the commitment of our customer service, established supplier portfolio, and technical support. We employ over 160 people and from our 14 branches throughout the UK & Ireland provide a … local service to our customers. Ranger Computer Systems (RCS) is the IT division of the BPX Group. RCS provides IT Products and Technical Services to businesses throughout the UK, working closely with our main partners Microsoft, Hewlett Packard, and APC. Job purpose As a member of our RCS team … you will be responsible for handling customer enquiries, liaising with suppliers, and ensuring that our clients receive the highest level of service. By utilising your excellent interpersonal skills, you will develop long-term relationships with our customers ensuring that their requirements and business needs are interpreted and handled quickly more »

Tracker, including product configuration and site application. In this unique role, you’ll need to combine the technical expertise of an engineer with the customer service mindset of a business development manager. You will focus on developing and maintaining relationships with customer engineers, procurement personnel and business … technical project design requirements, including wind/snow/seismic loading and corrosion Establish site specific design requirements Design the tracker configuration to meet customer requirements Provide timely feedback to customer questions Analyze and cost optimize projects Simulate projects as needed in PVsyst Layout, edit and optimize customer … for sales activities Provide support to contract activities to ensure design requirements have been met•Support pricing activities Generate contract documents Provide on-site customer pre-sales engineering support Create and deliver customer presentations in person or on a webinar Provide input to product feature enhancements and process more »

p p Required skills:/p p - fluent in Hungarian and English speaking, with strong all round communication skills/p p - Plenty of Customer service experience/p p - Previously required to complete calls/make bookings./p p - Experience with Microsoft Word/Excel/… p p Requirements:/p p - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements./p p - Proactively keeping Customers informed on incident or request status and progress./p p - Escalate incidents where a first … support or the relevant resolver group./p p - Adhering to Incident management procedures./p p - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary./p p - Keeping up to date with the current standard procedures./p more »

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described … role: We have an incredible opportunity to join us here at Diligenta as a Senior Analyst to join our Governance and Control Team in Customer Services. In this role you'll be responsible for proposing, supporting and testing the design of effective business controls to mitigate operational risks and … Leave, Foster Leave and Retirement Leave. A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection. Apply to find out about our other benefits. What we're looking for: Previous experience in risk and controls, preferably within more »

Do you enjoy problem solving and providing exceptional customer service? Are you an enthusiastic individual with strong communication skills? Are you passionate about and eager to build a career in tech? If so, we are searching for high energy, customer-focused, problem-solvers to join our client … years (up to 30 days) Excellent Working Culture & Career Progression Structured 8-week onboarding programme Key Skills, Competencies & Attributes Previous experience in a customer-facing role , preferably within a commercial software support environment. Excellent organisational skills , able to work to tight deadlines with a high level of attention to … desirable. Are a UK resident with unrestricted right to work in the UK. Key Responsibilities Building relationships with and taking ownership of your dedicated customer portfolio . Providing customers with high quality technical support , advice and guidance. Handling customer technical support requests (via email, telephone and web portal more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management Work with … colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold more »

supporting new starters whilst maintaining digital records. You will need meticulous administrative and data entry skills, a flexible approach, and lots enthusiasm and good customer service skills. Records within these areas are digitalised and therefore the successful candidate must have excellent computer skills specifically, Microsoft Word, Excel, Teams … healthcare setting. *Experience of working to tight deadlines. *Experience in being able to overcome obstacles and problem solving to identify alternative solutions to ensure service delivery is maintained. *Experience in a customer facing role, delivering a high quality service *Experience in working in a fast paced challenging … needs of the service. *To challenge poor practice which may hinder and prevent elements of administration practices. Desirable *Publisher and PowerPoint. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »

of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet. Help deliver a reliable and efficient service for IT users in this engaging role Join one of Nottingham's leading employers catering to thousands of users, where you'll be a … contribute to the team's groundbreaking achievements. Role & Skills: - Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service to our client's IT users. - Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently. - Assist in delivering … small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our client's IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new systems and tools. more »

2D-3D Excellent MS OFFICE knowledge Key Responsibilities: Design Leadership: Lead the design process for new lift systems, ensuring compliance with industry standards and customer requirements. Product Development: Work closely with the R&D team to bring new lift products from concept to production. Collaboration and Innovation: Collaborate with … to integrate innovative solutions and technologies into lift systems. Documentation and Quality Assurance: Create and maintain detailed technical documentation for manufacturing and field support. Customer Focus: Collaborate with sales and customer service teams to address customer inquiries and incorporate feedback into product development. Order Placement: Be more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »