126 to 150 of 362 Customer Service Jobs in the Midlands

across the UK, our expert teams support major developments and projects, backed by a dedicated IT department that keeps our systems running smoothly. We’re looking for an IT Service Desk Apprentice to join the team at Pegasus Group and gain hands-on experience supporting users across a dynamic professional environment. You’ll play a key role in supporting … . Supporting and learning systems such as Active Directory, Microsoft Exchange, and Office 365. Logging all support requests and documenting troubleshooting steps. Ensuring compliance with IT policies and maintaining service standards. Collaborating with the Service Desk Manager and wider teams to resolve cross-functional issues. Delivering great customer service by responding to user queries promptly and More ❯

sectors (amongst others). A genuine leader in their field, this company provides comprehensive training for the engineers, to reflect the developing and emerging technology in its product range. Customer relationships are key, hence the Service Engineer we are looking for will have a clear track record of delivering added value services in client facing roles. The Ideal … technology, ECU's (Electronic control unit). Qualified to NVQ3 as a minimum you will have demonstrable experience of fault diagnostics and remote diagnostics and conditioning. Working in the customer location that is a highly safety critical environment, you will be required to undertake pre-employment checks including medicals, drug and alcohol screens Due to the nature of the … experienced engineers within Marine, Rail, Automotive, HGV or Bus sector . This is a fantastic opportunity to move your career towards the Rail sector! The Role As the Rail Service Engineer, you'll be carrying out fault diagnostics on modern diesel engines, downloading data, ECU (Electric Control Unit) familiarity. Fully product training will be provided as Service Engineers More ❯

Service Desk Coordinator Location: Kidderminster Salary: £23,809.50 - £25,000 per annum (Depending on experience) Vacancy Type: Full Time, Permanent As an IT recycler and supplier of IT Services, the company have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with guidance and advice through this … project managers, their hardware specialist IT brokerage service. The Role Due to continued growth within the company, they are looking for someone to be able to support their current Service Desk to prioritise and solve enquiries efficiently. The primary purpose of this role is to be responsible for the workflow and support of the Service Delivery Manager Major … Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high-quality standard Supporting the Service Delivery Manager Major accounts, including in periods of holiday and absence Support More ❯

Field Service Engineer - Derby, UK page is loaded Field Service Engineer - Derby, UK Apply locations NOTTINGHAM, GBR time type Full time posted on Posted 3 Days Ago job requisition id R About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is … our customers' technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape. Our unique perspective brings … NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner. Job Title: Field Service Engineer Location: Derby, UK POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … leadership abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … leadership abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … leadership abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to undertake it. The Support Analysts will form part of the?MDM team, working within our 2nd line service … Keynes?or?Nottingham sites and youll need to be based onsite 5 days per week. These roles are key in assisting with the transition and onboarding of a new customer account, with a view to continuing into BAU once the service goes live. Analysts will manage and support End User Devices as part of the service desk … Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management 20% Review and update mobile support documentation and procedures More ❯

Telematics Service Engineer £34,000 - £40,000 + Fantastic Progression Routes + Extensive Overtime Available + Training and Development + Company Vehicle + Door to Door + Benefits + 33 Days Holidays + Work Life Balance + Bonus Scheme + Share Purchase Scheme Field based, commutable from Luton, Leicester, Nottingham, Derby, Sheffield and the surrounding areas Are you a … Field Service Engineer or CCTV Technician with a background in CCTV, Alarms, Access Control, Electrics, Electronics equipment looking for a role where you can train into Auto Electrics and Telematics, gain expertise through industry leading training programmes, progress into different areas of the business including Project management and Design, all whilst increasing your earnings through door-to-door, bonuses … and enhanced overtime rates? This is a great opportunity to join an industry leading company where staff satisfaction and company service standards come first, and the opportunity to further train, develop and progress your career is always accessible. The company prides themselves on offering great work life balance for staff and also offers increased overtime rates for any work More ❯

perfect blend of hands-on technical support and exposure to enterprise infrastructure-ideal for someone eager to grow in the world of IT operations. What You'll Be Doing: Service Desk Support Be the first point of contact for IT support via phone, email, and ticketing system. Troubleshoot and resolve hardware, software, and network issues for both local and … as needed. Support asset inventory and hardware lifecycle processes. Contribute to IT projects and deployments. What You'll Bring: 3-5 years of experience in a technical support or service desk role. Solid understanding of Windows OS (desktop and server). Familiarity with Active Directory, ticketing systems, and remote support tools. Strong communication and customer service skills. More ❯

Develop processes for escalation to Tier 2 and Tier 3 support teams · Act as an escalation point for critical incidents or if difficult or controversial calls are received · Ensure service levels are achieved in line with customer expectation and published SLAs · Review performance reports and make service improvement recommendations · Ability to identify and organize tickets as well … as monitor and respond quickly and effectively Other Job Functions · Monitor Service Desk for tickets assigned to the queue · Maintain Knowledge Base · Inform Leadership of recurring Incidents · Track user account creation, changes, and deletions · Evaluate network systems and act as a liaison between customers and technical escalation teams · Contribute to company vision and direction by helping improve technical practices … skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts More ❯

technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with … agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist … with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLAs). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress More ❯

Platform (DAP) team within the Corporate IT & Services Division. You will support a newly commissioned big data platform (Cloudera), establishing and embedding best practices. A passion for delivering excellent customer service and maintaining a secure system is essential. ONS is committed to flexible working arrangements to support work-life balance. We are open to discussing part-time, job … or flexible working options in line with our hybrid policies. The Role As an Infrastructure Engineer, you will manage third-party infrastructure services and develop architectural solutions throughout the service lifecycle. Responsibilities Lead and manage the team in building, supporting, and maintaining the Cloudera Data Platform (versions 7.2.18 or 7.3.1) according to departmental policies. Collaborate with technical architects to … operations. Provide technical leadership to ensure coherence in the application of infrastructure technologies (Cloudera Data Platform and AWS). Work under the direction of the Grade 7 Senior IT Service Manager for DAP. Potentially be seconded as a SME for the Cloudera Data Platform. Contribute to team upskilling initiatives. Person Specification Service Focus - Expert: Maintain focus on the More ❯

it. The role also requires working 5 days per week at our offices, so please bear this in mind when applying. What youll do Upholding a high level of customer service will be key. As a Second Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. You will be responsible … for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the account this role is aligned to is a high-flying and flagship one for us. … On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue More ❯

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From … DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving … d love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail More ❯

at our Group head office in Barlborough, Chesterfield. The Role Are you organised, analytical and have a good attention to detail? Are you passionate about IT and possess excellent customer services skills? Do you want to be a part of a friendly, driven team? If the answer is yes, then look no further, your next career could be with More ❯

Tracking and maintaining the progress of the testing function throughout the project lifecycle Benefits Annual leave enhanced with long service. Access to our prestige benefits and rewards portal. Long service rewards: both financial and leave based. Health cash plan. Life assurance scheme. Critical Illness cover Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other … Good documentation skills with a willingness to learn and develop GCSEs (or equivalent) grade C or above in English and Maths Desirable: ISTQB Foundation Certification (or equivalent) Background in customer-focused environments or customer service Experience in IT/software environments If you’re looking to grow your career in a flexible, collaborative environment, we’d love More ❯

datasheets. Benchmark existing market-leading products. Lead chemical process development through support of pilot batches of new products. Set adequate process paperwork to provide guidance to shop floor operators. Customer Manufacturing Process: Maintain up to date knowledge of Base Group Ltd products lines and corresponding competitors' products. Support customer enquiries with fact-based scientific lab-work. Document queries … and findings in customer report. Standards: Ensure high standards of housekeeping are maintained throughout the formulation lab. Respect and implement Health and Safety risk assessment for all practical tasks, including COSHH assessments. Ensuring quality related checks are carried out as appropriate. Delivering high quality written reports as required. Lead quality improvement projects when and where required by the business. … minimum grade 2:1). Competencies Requested: Strong organisational and time management skills (planning and scheduling ahead. Multi-tasker). Problem-solving approach. Good interpersonal skills. Numerate, literate, articulate. Customer service focus. Effective communicator, on phone, in writing and in person at all levels - ability to impart/articulate technical information in a non-technical way. Attention to More ❯

into your future?Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a … support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior … the internal knowledge base What you'll need: Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: Industry More ❯

an enthusiastic and professional Team Leader to join their passionate and dedicated team.This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer process. Benefits: Competitive salary Excellent working environment Progression opportunities Westfield health Overtime (as required by the business) Team Leader Responsibilities: Respond to … the Management Team Communicating and documenting any business/process changes effectively Managing the end-to-end lifecycle of team members Required Skills & Experience: Experience managing a team Proven customer service experience within a similar role with proven leadership experience Excellent communication skills, able to work effectively within a team and build customer relationships IT literate and … employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT, and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire. More ❯

DR/BCP Experience • Expertise in network data centre environments. • Excellent PowerShell scripting and automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. • Outstanding customer service skills. • Strong organizational, troubleshooting, decision-making, and analytical skills. • Ability to work with limited supervision, self-starter, and strong time management skills. • Ability to adapt to handle More ❯

its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local communities.This internal IT support position is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish. … disruption to operations Contribute to cybersecurity efforts by supporting patch management and promoting best practices Assist senior engineers on larger-scale projects and more complex technical problems Deliver excellent customer service by maintaining clear communication and timely resolution of support tickets The Ideal Candidate Will Have: Experience in an IT support, service desk, or helpdesk role (1st … technologies Strong diagnostic and troubleshooting skills with a proactive, solution-oriented mindset Ability to manage multiple priorities in a fast-moving environment Clear and professional communication skills with a customer-first attitude Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco) are a strong advantage Why Apply? If you're a motivated support professional looking to step into a role with More ❯

a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you're looking to work for a dynamic, fast-paced, progressive organization then apply with us. We offer the following in our search for engaged … hours; Monday to Friday from approximately 8:00am to 5:00pm The Opportunity: The Business Development Executive (FTL/LTL) is responsible for directing sales efforts to expand our customer base within our Vans Division through generating net new business and share of wallet growth while ensuring that sales targets are either met or exceeded. The Business Development Executivewill … to close to continually secure new business Exceed all standards for prospecting calls, presentations, proposals and closes Maintaining and growing a client account base Ensure a high level of customer satisfaction maintaining close contact with all customers - including follow up on concerns or other issues Provide a solution based sales approach to drive new business with high end premium More ❯

into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a … support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior … base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: £30k More ❯