326 to 350 of 361 Customer Service Jobs in the Midlands

Senior Service desk Engineer - Jamf/MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you … will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service … and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer More ❯

your sales career in the world of Networking solutions? At Convergence Group, we have over 20 years of success built on a resliiant work ethic, continuous improvement and a customer-first mindset. As we enter an exciting phase of growth we're looking for exceptional Account Managers to play a pivotal role in shaping our future. This is a … strategic voice between our business and some of the UK's leading public and private sector organisations, shaping the future of connectivity with industry leading networking solutions and outstanding customer service. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer value. … Partnerships - Strengthen client relationships and align solutions ensuring customers achieve their business goals. What You'll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver solutions across LAN, WAN, WiFi, and Network More ❯

JOB TITLE: Facilities Service Desk Supervisor LOCATION: Wigston, LE18 2BG Hours 8:30am to 5pm (no hybrid working) About us: JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance Close working relationships with high profile clients meaning long term contracts and security Dedicated to all aspects … boilers/burners, oil, chillers, air conditioning Operating a mobile team of mobile engineers with various skillsets across the UK Excellent reputation for delivering quality and high standards of service JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating What we are looking for as a Facilities Service Desk … Supervisor: Experience in customer services supervising a Facilities Helpdesk and team Good experience of working within an office environment. Experience of managing/supervising a service desk is essential. Good customer services skills, well presented and articulate with a good telephone manner Experience of data entry previously would be advantageous Motivated and trustworthy Well organised with good More ❯

including the management of IVR, Email and live chat workflows as well as the back-office administration system (Work Manager). They are the key point of contact for Customer Services and operations to both internal and external parties for any technical issues or queries relating to the systems used within the division, providing information and support as required. … This person will also maintain and where possible improve the divisional business continuity plan (BCP) and business impact assessment (BIA) documentation. Ensuring the team are motivated, have a customer centric approach, that work is prioritised effectively, that the Board, ExCo and Operational MI packs are completed on time each month and will liaise with other business areas to gain … new functionality is introduced, attending relevant training where necessary. What you will bring to the role: Experience in operations management within the financial services industry, with a focus on customer outcomes, process improvement and risk management Strategic thinker, who can plan well considering options and risks. Motivated leader with strong leadership, communication, coaching, influencing and mentoring skills to deliver More ❯

We are a small familly run Business based in the Stoke on Trent area. We are looking for a new person to join our Team helping with sales, customer services, admin, customer contact. Sales Support duties and responsibilities: Answering questions from prospective customers about online/telephone purchase process Tracking orders and investigating shipping delays for customers waiting … on products Answering questions from existing customers with faulty or unwanted products Processing customer sales, refunds and returns Updating customer records Making follow-up contact to check on customer satisfaction processing invoices Taking payments Liasing with engineering department and customers. Essential Experience Required: The ability to speak to customers over the phone and email A high standard … Interest in Electronics Full training on our unique product is provided by the company, however we are looking for someone with experience in the sales support/admin/customer services side. Salary is negotiable dependent on experience. More ❯

Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their … towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your … to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Solihull, Birmingham, Rugby, Redditch, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself More ❯

Helpdesk Analyst We are seeking a motivated and customer-focused IT Support Technician to provide technical assistance to external and internal end users . You will be the first point of contact for resolving technical issues related to hardware, software, and network systems. This role requires excellent communication and organizational skills to effectively manage and prioritize support requests while … and analytical abilities . Highly motivated team player with the ability to adapt to shifting priorities . Excellent attention to detail and ability to work proactively. Flexible, enthusiastic, and customer service-oriented approach. Helpdesk Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who More ❯

BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues, logging all work through the case lifecycle. Handle complex technical escalations through … to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge … and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologiesparticularly within the More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … as GDPR and ISO 27001. Oversee the creation and distribution of reports, dashboards, and Power Platform solutions. Work with stakeholders to understand reporting needs and deliver insights. Manage self-service reporting tools while maintaining data governance standards. Lead, mentor, and develop a team of data analysts and reporting professionals. Collaborate with IT, Finance, and other departments to embed governance … discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a?friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks … internal teams and external partners. Key responsibilities include maintaining accurate records, managing documentation, and assisting with improving processes. If youre proactive, efficient, and enjoy solving challenges to maintain high service standards, wed love to hear from you! What youll do: Were after someone super organised with great communication skills and experience in admin or coordination. Youll need to know … your way around Microsoft Office, love juggling priorities, and have an eye for detail. Being adaptable and a team player is key, as is delivering top-notch customer service. If youre proactive, enjoy solving problems, and thrive in a busy environment. Whats in it for you? We offer a range of benefits designed to support your life in and More ❯

understanding of projects. Write low-level design and statement of work documentation for complex MS365 integrations and Intune implementations. Create and provide post-implementation documentation for either client or service desk team use. Consistently provide up-to-date progress reports on complex projects in internal and external stakeholders. Liaise with internal colleagues as well as 3rd party vendors to … resolve issues. Provide user handover training Assist Sales with scoping professional service opportunities. Where appropriate, contribute to the design and evolution of current and future portfolio solutions. Act as a trusted advisor to client, ensuring skills are kept up-to-date through company training and self-study. SKILLS & EXPERIENCE: 5+ years' experience working with MS365, Windows, Intune(hardware/… solutions) is essential for this role. 5+ years'experience of remote/onsite support is essential. Experience of designing/delivering modern workflow methodologies and toolsets (Windows Autopatch) Confident, customer-focussed, and excellent communication skills, both written and verbal. Technologically capable, with efficient & effective fault-finding and resolving skills for both software & hardware solutions. Demonstrable experience of successfully building More ❯

understanding of projects. Write low-level design and statement of work documentation for complex MS365 integrations and Intune implementations. Create and provide post-implementation documentation for either client or service desk team use. Consistently provide up-to-date progress reports on complex projects in internal and external stakeholders. Liaise with internal colleagues as well as 3rd party vendors to … resolve issues. Provide user handover training Assist Sales with scoping professional service opportunities. Where appropriate, contribute to the design and evolution of current and future portfolio solutions. Act as a trusted advisor to client, ensuring skills are kept up-to-date through company training and self-study. SKILLS & EXPERIENCE: 5+ years' experience working with MS365, Windows, Intune(hardware/… solutions) is essential for this role. 5+ years'experience of remote/onsite support is essential. Experience of designing/delivering modern workflow methodologies and toolsets (Windows Autopatch) Confident, customer-focussed, and excellent communication skills, both written and verbal. Technologically capable, with efficient & effective fault-finding and resolving skills for both software & hardware solutions. Demonstrable experience of successfully building More ❯

understanding of projects. Write low-level design and statement of work documentation for complex MS365 integrations and Intune implementations. Create and provide post-implementation documentation for either client or service desk team use. Consistently provide up-to-date progress reports on complex projects in internal and external stakeholders. Liaise with internal colleagues as well as 3rd party vendors to … resolve issues. Provide user handover training Assist Sales with scoping professional service opportunities. Where appropriate, contribute to the design and evolution of current and future portfolio solutions. Act as a trusted advisor to client, ensuring skills are kept up-to-date through company training and self-study. SKILLS & EXPERIENCE: 5+ years' experience working with MS365, Windows, Intune(hardware/… solutions) is essential for this role. 5+ years'experience of remote/onsite support is essential. Experience of designing/delivering modern workflow methodologies and toolsets (Windows Autopatch) Confident, customer-focussed, and excellent communication skills, both written and verbal. Technologically capable, with efficient & effective fault-finding and resolving skills for both software & hardware solutions. Demonstrable experience of successfully building More ❯

Claimants/landowners Undertake option and lease negotiations, valuations and general professional negotiations Feasibility and development appraisals Site brokerage and at all times ensuring that high quality standards of service level and professional behaviour are adhered to Negotiation of disturbance claims following works. Consents for access across third party land for works. Assist in the management and guidance of … You will be a MRICS Surveyor and Registered Valuer ideally with experience gained within the Rural sector alongside a business development-orientated attitude with a focus on delivering excellent customer service. Compulsory Purchase experience desirable although this is not essential as we have excellent training available through our Infrastructures Academy. Rural surveying experience could be beneficial as aspects of More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships and More ❯

travel to Birmingham is essential. Access to learning opportunities, including a Udemy Business account, to support your professional growth. A diverse and supportive team that values integrity, adaptability, and customer-centricity. Our technology stack includes: Java (JUnit, Mockito, Selenium) JavaScript Spring core/web/remoting/boot Angular SQL/MongoDB GCP Requirements: You have a passion for … to be part of the Flooid Engineering team.You should be a hands-on person with a positive "can-do" attitude who wants to work collaboratively to deliver an excellent service to our customers. We are looking for you to demonstrate the following competencies: Good communication skills. Ability to work collaboratively with a team of mixed disciplines. Keen to build … saving the national insurance contributions you need to pay Cycle to work scheme - Make the most of this tax efficient scheme to improve your commute to work Rewarding long service - We provide gifts to our employees who achieve milestone years of service working as part of our team A relocation package/relocation support is not available for More ❯

the retail industry. They are a large organisation with a strong presence across the UK, known for their innovative approach to technology in their pursuit of providing top-notch service to their customers. Description Completing maintenance to an excellent standard, whilst ensuring any Items that need rectifying are either immediately repaired or logged and scheduled In for revisiting. Operate … terms such as availability and performance, and utilising various means to measure these. Being proactive and dynamic with my timekeeping, ensuring that I give the best value to the customer within my working time. I actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using root More ❯

the retail industry. They are a large organisation with a strong presence across the UK, known for their innovative approach to technology in their pursuit of providing top-notch service to their customers. Description Completing maintenance to an excellent standard, whilst ensuring any Items that need rectifying are either immediately repaired or logged and scheduled In for revisiting. Operate … terms such as availability and performance, and utilising various means to measure these. Being proactive and dynamic with my timekeeping, ensuring that I give the best value to the customer within my working time. I actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using root More ❯

with LLM APIs and open-source models (e.g. GPT, Claude, Mistral, Whisper). Familiarity with agentic AI frameworks (LangChain, AutoGen, CrewAI, OpenAI Functions). Interest in human-centred design, service delivery and inclusive technologies. Ability to explain complex technical ideas clearly and collaborate in small teams. Self-driven problem-solver, curious and adaptable to changing technologies and user needs. … deployment solutions which include agentic AI frameworks (e.g. LangChain, AutoGen, CrewAI, OpenAI Functions). Understanding of accessibility best practices (e.g. WCAG standards). Experience of client facing projects or customer service. Exposure to cloud services (e.g. AWS, Azure) and deployment workflows. Entry requirements: Acceptable qualifications include any of: Two A-levels in one or more similar subject plus B More ❯

UK, USA, and globally. The Role You will work with custom Dynamics 365 CRM/CE and Power Platform solutions, focusing on technical architecture, development, and delivery within a customer-facing environment. Understand customer's intent and existing architecture; propose solutions to business problems and processes. Design TDD and FDD documents and secure stakeholder approval. Collaborate with developers … optimize performance tuning possibilities. Essential Technical Skills: Experience with Dynamics 365 CRM/CE architecture and capabilities at an enterprise level. Design and development experience in Dynamics 365, including Customer Service. Power Platform development skills (Power Apps Portals, Model-Driven/Canvas Apps), Dataverse, Power Automate. Hands-on experience customizing and extending Dynamics CE. SQL Server experience, including SSRS … migration projects. Power BI expertise. Senior-level development experience in Dynamics 365/CE customization. The Benefits: Competitive salary, bonuses, private medical insurance, employee assistance, income protection, death in service cover, group pension with enhanced contributions, flexible and remote working, and access to some of the UK's most exciting transformation projects, often led by Microsoft regionally. More ❯

levels of the organisation. Excellent written and communication skills. Ability to manage concurrent projects, including those outsourced to external supplier and agencies. Experience of working in a fast-paced customer focused environment and delivering excellent customer service. Ability to demonstrate working with and supporting internal and external remote stakeholders. Additional Desirable skills Experience of e-learning development or More ❯

HGV City Flex Do you care about the environment and enjoy being outdoors? Do you enjoy problem solving and going above and beyond to offer the best quality service every time? Do you have a passion for speaking to people? If the answer to these questions is "yes, absolutely!" then this is the role for you! Everything You Need … to Know We have a new opportunity to join Severn Trent's Waste Customer Networks team covering the Central Birmingham region . This team is responsible for the inspection, maintenance, improvements, and repair of our waste network. The HGV City Flex Operative role involves working in a two-person team. You'll be responsible for resolving various issues and … providing excellent service to our customers. You'll work within communities, addressing issues such as blocked sewers, using vacuum, jetting, and blockage clearing equipment. The role operates on a shift pattern, including weekends and evenings, on a rotating schedule. Key Responsibilities Carrying out CCTV surveys of drainage systems to maintain, diagnose, and determine solutions. Liaising with other departments including More ❯

UK, USA, and globally. The Role... You will work with custom Dynamics 365 CRM/CE and Power Platform solutions, focusing on technical architecture, development, and delivery within a customer-facing environment. Understand customers intent and existing architecture; propose solutions to business problems and processes. Design TDD and FDD documents and secure stakeholder approval. Collaborate with developers and leadership … optimize performance tuning possibilities. Essential Technical Skills: Experience with Dynamics 365 CRM/CE architecture and capabilities at an enterprise level. Design and development experience in Dynamics 365, including Customer Service. Power Platform development skills (Power Apps Portals, Model-Driven/Canvas Apps), Dataverse, Power Automate. Hands-on experience customizing and extending Dynamics CE. SQL Server experience, including SSRS … migration projects. Power BI expertise. Senior-level development experience in Dynamics 365/CE customization. The Benefits: Competitive salary, bonuses, private medical insurance, employee assistance, income protection, death in service cover, group pension with enhanced contributions, flexible and remote working, and access to some of the UK's most exciting transformation projects, often led by Microsoft regionally. #J More ❯

Development Manager The primary role of the BDM will be the effective management of all aspects of the security sales of the business. You will be responsible for sales, customer services and contributing to the strategic direction of the business under the guidance of the Sales Director. You will also provide a professional interface with the public, ensuring that … campaigns, promotions, and lead generation activities. Prepare and deliver sales proposals and contracts, negotiating terms and pricing to close deals. Provide accurate sales forecasts and reports, tracking sales activities, customer interactions, and market trends. Collaborate with cross-functional teams, including product development, operations, and customer support, to ensure smooth sales processes and customer satisfaction. Attend industry conferences More ❯