51 to 75 of 148 Customer Service Jobs in the Midlands

with customers and finding out how they use their phone, broadband and home entertainment Recommending the right mobile, broadband or bundle package for each customer, household or business Explaining plans, offers and technology such as 5G and full fibre in a clear, jargon-free way Answering questions and giving … process where appropriate Building genuine rapport with people from all walks of life across the city Working towards individual and team sales and customer engagement goals Representing a major brand with professionalism and pride Taking part in daily coaching, product training and team meetings Continuously developing your sales, communication ...

Information Communications Technician Apprenticeship. You'll work alongside experienced ICT professionals, supporting colleagues across our care services and offices while developing the technical and customer service skills needed for a successful career in IT. You'll be involved in day-to-day IT support, setting up devices, maintaining … Provide first-line IT support to colleagues by phone, email and in person. Log, investigate and resolve IT support requests within agreed service levels. Escalate more complex technical issues to senior members of the ICT team. Configure and deploy laptops, desktops, mobile phones and tablets. Create, update and remove ...

grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared serviceengineered for speed, consistency, and technical excellence through systemised … quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement ...

recurring issues to the relevant engineering team or external support. Monitor equipment performance and minimise downtime and disruption. Work closely with site colleagues and customer engineering teams to resolve technical issues. Carry out repairs in line with manufacturer recommendations and industry standards. Complete technical cleaning and maintenance of automated … Health & Safety, quality and site procedures. Work independently while also contributing effectively as part of the wider engineering team. Provide professional and positive customer service as a frontline engineering representative. About You We are looking for someone who is practical, proactive and confident troubleshooting technical equipment. Essential: Experience ...

Coordinate hardware installations with our engineers Work closely with teams across the business What We re Looking For Great communication and people skills Customer service experience (phone and/or face-to-face) Strong IT basics (Windows 10/11, Excel, general IT literacy) Organised, proactive … role in the team, being the main point of contact for their valued customers. If you are proud of your commitment to being a service led individual with a passion for building relationships - please get in touch ASAP Interested to find out more? Please respond without delay ...

Field Service Engineer Car Parking Systems, ANPR & Kiosk Solutions Location: Birmingham (Field-Based) Salary: Up to £35,000 DOE + Company Vehicle + Full Benefits Package + First fix bonus scheme Job Type: Full-Time, Permanent The Opportunity We are recruiting on behalf of an established technology solutions provider … operating within the parking management and intelligent transport sectors. Due to continued growth, they are seeking a Field Service Engineer to support, maintain and troubleshoot a range of car parking systems, payment kiosks, ANPR technology, network infrastructure and associated software platforms across customer sites throughout the Midlands ...

track. We pride ourselves on sharing knowledge and developing new processes. As a valued member of the team, you will: Deliver exceptional customer service and technical excellence while troubleshooting and resolving software and IT issues for colleagues across the business Collaboratively improve systems and procedures to reduce complexity … have a passion for writing software and delivering solutions using your skills and talent Knowledge and Experience desired for this apprenticeship: Delivering exceptional customer service Operational support within an IT department or equivalent Planning, organising, and delivering IT tasks within a team environment Software development and/ ...

Field Service Engineer (Printing) £27,500 - £30,000 + Company Car + Mon-Fri + Product Training + Progression Midlands (Commutable from: Stoke-on-Trent, Derby, Nottingham, Birmingham, Wolverhampton, Stafford, Telford, Walsall) Are you a Field Service Engineer, Printer Engineer or Photocopier Engineer looking to join a globally … receive internal product training and ongoing support as you develop your technical skills in the field across the Midlands patch. You will be visiting customer sites to service, repair and maintain MFDs and printing equipment, carrying out fault-finding, preventative maintenance, installs and basic connectivity/networking troubleshooting. ...

that IT and telephony equipment is configured to the College Group requirements. The post holder will also have excellent communication skills and a strong customer service focus. You will need access to your own suitable transport to be able to visit sites across the Staffordshire region. Main Duties … such as open evenings and IT exams, when required. Prior notice will be given. Required Skills and Experience: Has excellent communication skills and a customer service focus. Has a working knowledge of modern computer software and hardware. Has an understanding of the Windows Server operating system. Is confident ...

manage and develop an established portfolio of existing clients. This is a relationship-focused role where you will be responsible for maintaining excellent service levels, understanding client requirements and identifying opportunities to upsell and cross-sell additional products and services. The Role Manage and develop existing client relationships Conduct … Handle client queries and issues, taking ownership through to resolution Coordinate with internal teams and stakeholders to deliver client requirements Maintain high levels of customer service and client satisfaction Develop knowledge of the company's IT products and services Travel to client sites across the Midlands as required ...

Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will … followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution ...

experienced ServiceNow Developers to support a contract-based programme. We are looking for ServiceNow professionals with strong hands-on development experience and exposure to Customer Service Management (CSM) and/or Strategic Portfolio Management (SPM) . Key Responsibilities: Develop and configure solutions across the ServiceNow platform. Work with … Strong commercial experience as a ServiceNow Developer/Technical Consultant . Hands-on ServiceNow development experience. Strong JavaScript and ServiceNow scripting knowledge. Experience with Customer Service Management (CSM) and/or Strategic Portfolio Management (SPM) . Experience with ServiceNow configuration, workflows, integrations and customisation. Strong understanding ...

Line Service Desk Engineer Location: Solihull (Five days per week) Salary: Up to £32,000 Per Annum Key Responsibilities I am working with a leading managed services provider who have a fantastic reputation for delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported … organisations with reliable, scalable services designed around customer needs. They are now looking for 2nd Line Support Engineer to join their team in Solihull and support a variety of end customers across a variety sectors. As well as having a strong level of expertise around the Microsoft tech stack ...

join Apogee's Professional Services team. This is a senior, hands-on technical role where you will take the lead on complex and strategic customer implementations, provide expertise during high-profile escalations, and help shape the standards and best practices used across the wider technical team. You will work … will be doing Lead the installation and deployment of complex software solutions across strategic and enterprise customers Deliver solutions across a variety of customer IT environments, including Microsoft Azure and cloud infrastructure Take technical ownership of complex implementations and escalations through to resolution Support Technical Consultants and Engineers through ...

visits and on-site technical support. Key Responsibilities Act as the first point of contact for day-to-day IT support requests, incidents and service queries via the IT Service Desk. Troubleshoot and resolve first-line technical issues relating to hardware, software, connectivity, networks and business applications. … guidance to users on IT policies, security best practices and basic troubleshooting. Identify recurring issues and contribute ideas for improving IT support processes and service delivery. Key Requirements Basic working knowledge of Microsoft Windows and Microsoft 365, including applications such as Teams and Outlook. Familiarity with laptops, desktops, mobile ...

second-line technical support to customers across the company's software, hardware, video, and asset tracking solutions. The role is responsible for delivering excellent customer service, diagnosing and resolving technical issues, maintaining customer accounts and assets, and escalating complex issues where specialist intervention is required. Key Responsibilities … Customer Support Act as the first point of contact for customer enquiries via telephone and email. Respond to software, hardware, and product-related queries in a professional and timely manner. Process footage requests and support customers with video retrieval requirements. Provide guidance on product features, functionality, and best ...

Title: Fire and Security Service Engineer Location: Coventry/West Midlands Salary: £30,000 - £38,000 + Overtime + Standby Allowance + Travel Time Benefits: Company Vehicle, Phone, Laptop, 25 Days Holiday + Bank Holidays (with the option to buy more), Pension, 1 in 12 Call-Out Rota … company that's leading the way in the Fire & Security industry. As an NSI Gold Approved business, we are committed to delivering exceptional service to a wide range of prestigious commercial clients across the UK. Due to continued growth, we are expanding our Fire & Security division and are looking ...

Field Service Engineer - Security Systems c £34,000-£45,000 neg dep exp + generous benefits + vehicle Stoke-on-Trent/Midlands & North West Our client has been established for almost a decade and specialise in the provision of a range of solutions allied to the commercial security … result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated Field Service Engineer - Security Systems to complement their professional team. The role will involve a varied mix of installation, commissioning, servicing, maintenance and fault finding across ...

targeting growth from around £30m to £65m by 2030, with major customers including leading supermarkets and the MOD. Its technology is proven, its customer base is established, and its product portfolio is expanding into DC charging + battery storage. With European expansion planned from next year, this … Want to work with 40kW–600kW DC rapid charging technology at a business that's genuinely going places? The EV Field Service Engineer will diagnose and repair proven, high-powered EV chargers, while gaining hands-on exposure to OCPP, firmware, cloud systems and new product development. ...

targeting growth from around £30m to £65m by 2030, with major customers including leading supermarkets and the MOD. Its technology is proven, its customer base is established, and its product portfolio is expanding into DC charging + battery storage. With European expansion planned from next year, this … Want to work with 40kW–600kW DC rapid charging technology at a business that's genuinely going places? The EV Field Service Engineer will diagnose and repair proven, high-powered EV chargers, while gaining hands-on exposure to OCPP, firmware, cloud systems and new product development. ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. … strong human insight and communication. The Account Manager is responsible for owning and developing a portfolio of existing Insphire customers, ensuring they receive outstanding service, adopt our solutions effectively, and recognise clear value from their partnership with us. This role blends relationship management, commercial acumen, product understanding, and consultative ...

hands-on administrative role focused on order processing, SAP data entry and maintaining accurate records. You'll also support shared inboxes, spreadsheets and internal service teams in a fast-paced environment. The Role Process and update orders using SAP S/4HANA , ensuring data is accurate … date. Manage shared inboxes, spreadsheets and internal records. Support order queries, amendments and general administrative tasks. Liaise with internal service teams via telephone and email to keep processes moving. Provide wider administrative support, helping the team manage workloads and priorities. The Person Previous SAP S/4HANA experience ...

coordination of contractors, colleagues and site activities where required. Maintain effective communication with colleagues, customers, contractors and other stakeholders. Provide a professional and customer-focused service at all times. Respond positively to operational issues and take a proactive approach to problem solving. Work effectively both independently … environment. Previous experience in a management, supervisory or team leadership position. Strong understanding of statutory compliance requirements. Excellent written and verbal communication skills. Strong customer service skills and a professional approach. Ability to work effectively under pressure. Ability to work independently and as part of a team. Strong ...

anchors. There will also be opportunities to become involved in other areas of PPE testing over time. The organisation works with a global customer base, carrying out testing to ensure that Personal Protective Equipment (PPE) meets the required International and European standards. Testing results are used by customers … accurately recording test results Producing detailed reports based on physical testing results Liaising with customers by telephone, email and in person Arranging and hosting customer test visits both on-site and at customer premises Travelling to customer sites in the UK and overseas, with off-site visits ...

operation. This is an excellent opportunity for someone with a background in electrical, electronic or control engineering who enjoys combining technical problem-solving with customer interaction. You'll join an experienced technical sales team and become a key point of contact for customers, helping them understand and specify engineering … technical requirements, interpret specifications and data, develop appropriate solutions and produce accurate quotations and tenders. The Role Working within the company you'll manage customer enquiries from initial contact through to quotation, order and ongoing customer support. Your responsibilities will include: Handling technical customer enquiries by telephone ...