51 to 75 of 228 Customer Service Jobs in the Midlands

Year 6 Months Positions Available 1 Closing Date Tuesday, 9th December 2025 Start Date Tuesday, 23rd December 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Qualifications English GCSE, grade 4/C (Essential) Maths GCSE, grade … Lenovo. Offering next-day delivery and a wide selection of Renewed Products that are significantly upgraded, reducing e-waste while providing excellent performance. Their business stands out with unbeatable customer service, high-quality assurance, and competitive pricing, making them the go-to for all IT needs. Their commitment extends to young talent, as evidenced by winning the UK … all ready for next day delivery. With its industry relationships, commitment to quality and efficiency in all aspects of the business and by offering customers great value and fantastic customer service the company has experienced quite rapid growth. More ❯

Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers … Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior More ❯

Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers … Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior More ❯

Coordinator Location: Birmingham, West Midlands (Office-Based with some Travel to Client Sites) Salary: £26,000 plus bonus and benefits Job Type: Full Time, Permanent Are you a practical, customer-focused individual who enjoys working with technology and keeping things organised? We’re a leading hospitality technology provider based in Birmingham, and we’re looking for a versatile team … member to support both our warehouse operations and customer service functions. About Our Client Our client delivers innovative technology solutions to hotels across the UK, helping them enhance the guest experience through seamless systems and reliable service. Our team is passionate about quality, efficiency, and making a real impact in the hospitality sector. The Role This is a … dual-focused position, split between warehouse duties and customer support. You’ll be responsible for managing stock, preparing equipment for deployment, and assisting clients with technical queries. It’s a great opportunity for someone who enjoys variety, problem-solving, and working in a fast-paced environment. Warehouse Responsibilities (50%) Receive, inspect, and organise incoming deliveries. Maintain accurate inventory records More ❯

to gain more experience in finance? I am supporting a fantastic business in their search for a permanent Credit Controller. This is an ideal role for someone with good customer service skills looking to gain more exposure in a busy finance function. Client Details The company is a well-established organisation based in central Leicester. They are a … and discrepancies professionally. Build and maintain positive relationships with internal and external stakeholders. General administration duties. Profile A successful Credit Controller should have: Prior experience working in a finance, customer service or administration role. A strong understanding of accounting principles and financial processes. Looking for a career working in finance. Excellent interpersonal skills both written and verbal. Proficiency More ❯

Sales Coordinator. £26,000 - £28,000 Sales Coordinator, Sales Support Administrator, Sales Administrator, Customer Service professional, accustomed to working in a professional office environment. The role focusses on support of the sales team and will suit someone with strong organisational skills. Excellent business with high employee engagement, role created due to an internal promotion they like to develop … Chesterfield. They offer flexible working/working from home. Salary roughly £26,000 - £28,000 + wider company benefits. This Sales Coordinator job will suit: Sales Admin, Sales Support, Customer Service, Internal Sales or similar. Experience of dealing with customers in a professional manner, dealing with enquiries, processing orders and helping to produce quotations. Excellent communication skills with More ❯

Sales Administrator. £26,000 - £28,000 Sales Administrator, Sales Support Administrator, Sales Coordinator, Customer Service professional, accustomed to working in a professional office environment. The role focusses on support of the sales team and will suit someone with strong organisational skills. Excellent business with high employee engagement, role created due to an internal promotion they like to develop … Chesterfield. They offer flexible working/working from home. Salary roughly £26,000 - £28,000 + wider company benefits. This Sales Administrator job will suit: Sales Admin, Sales Support, Customer Service, Internal Sales or similar. Experience of dealing with customers in a professional manner, dealing with enquiries, processing orders and helping to produce quotations. Excellent communication skills with More ❯

to be comfortable working in a performance-focused environment but we ll give you all the training and support you need to succeed. What You ll Do: Handle inbound customer enquiries with professionalism and enthusiasm. Identify opportunities to upsell or cross-sell our digital services and solutions. Hit and exceed your KPIs (we ll make sure they re clear … fair, and achievable). Deliver outstanding customer service on every call. Keep accurate call notes and use CRM tools to manage follow-ups. What You ll Need: Confident phone manner with a clear, friendly communication style. Target-driven mindset enjoys the buzz of smashing goals. Positive attitude and a team player approach. Some customer service or More ❯

Are you looking for a fun role which will enhance your customer service and sales skills? Are you a graduate or school leaver with an enthusiastic approach looking for an exciting and stimulating career? Are you in retail, hospitality, customer service or something similar and looking for a new exciting results driven challenge with progression and More ❯

and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as Service Delivery Manager, you will be responsible for the Management and efficiency of day to day operation of the Group IT Service Delivery Function.Effectively monitor, control and support service … SLAs and that they are aligned with the business requirements. Working closely with the Infrastructure and IT Operations teams to assure a stable, reliable and pro-active IT Infrastructure service Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements. Manage the service processes related to the business units you support. Track operations and projects related to the business units you support. Ensure that service processes are optimized and that they are continuously improved. Collaborate with other IT teams to ensure that IT services are delivered efficiently and effectively. Manage vendor relationships related to the business units you support. Collaborate with More ❯

and support their broad client base to help solutions get closer to meeting the client's business needs. Role and Responsibilities Experience utilising Dynamics 365 CE solutions in Sales, Customer Service, Customer Journeys & Field Service. Hands-on experience delivering C# Plugins, and JavaScript to help enhance data operations and user interaction with Dynamics 365 CE applications. Ability More ❯

Job Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead a technical support team, ensuring excellent service delivery … across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous improvement … initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around Cisco routers, switches, firewalls, VPNs, and other networking equipment. Monitor and maintain service levels (SLAs, KPIs) and ensure consistent, high-quality support. Collaborate with clients and internal teams to More ❯

to offer this entry-level role with exceptional career opportunities. The role will suit an outgoing individual who is ether already within sales or is in a phone-based customer service role and enjoys or works within the technology sector. Working in a small, dedicated sales team, you will commence a detailed sales and product training programme. Junior … cyber security services You will book appointments for the technical sales team You wil attend the meetings to further your learning and understanding. Ideal Junior Sales Executive profile: Commercial customer service experience or sales experience Technology qualification or genuine interest Confident and outgoing personality Exceptional verbal communication skills An attention to detail Exceptional time management skills As the More ❯

Company – Designer and Manufacturer Job Title – Field Service Technician Location – Essex and Kent Salary – Circa £27k per annum We have an exciting opportunity for an Trainee Field Service Technician to join a leading Designer and Manufacturer with Head Offices in the Dartford area. If you are looking for an exciting opportunity that allows you to be on the … road, work autonomously and solve complex problems, then this is the job for you. The successful candidate will be the primary point of contact for all service-related tasks, including maintenance, repair, installation, and troubleshooting. To be successful in this role, you must be a self-starter and have a passion for problem solving. You must also have excellent … communication and customer service skills, as well as the ability to maintain and update your own van stock. You must also be comfortable working with a tablet for job reporting. You will also be responsible for troubleshooting and repairing equipment, adhering to company policies and procedures, and driving service success that improves customer satisfaction, maximizes customer More ❯

and candidates in the tech space — identifying opportunities, matching talent, and helping businesses hire the best in their field. Previous recruitment experience isn’t essential; if you have sales, customer service, or account management experience and a strong desire to succeed, we’ll give you everything you need to build a rewarding career. This is a genuine opportunity … campaigns, networking initiatives, and market insights to grow your client base. Working closely with the team to deliver high-quality recruitment solutions. What We’re Looking For Proven sales, customer service, or business development experience (recruitment experience a bonus, not essential). Confident communicator with strong relationship-building skills. Driven, ambitious, and resilient with a results-focused mindset. More ❯

IT Service Desk Engineer Derby Permanent to £28,000 (DOE) IT Service Desk Engineer needed for a permanent role in Derby . Providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP in Autumn 2025. Benefits include: Salary to … Providing remote IT tech support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning … Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence is essential. More ❯

Manchester, Slough, Leeds, Grimsby or Peterborough (Hybrid) Competitive + Bonus + Benefits Permanent full time Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any of our client's offices (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team with our … client. The team works directly with our customers and represents our client by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and … be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as their customers are the backbone of their brand, and they wouldn’t be where they are without them! In this role, you'll play a crucial part in assisting their customers with intricate queries by conducting thorough investigations. More ❯

Location: Leicestershire Duration: Until February initially with possible extensions Hybrid working - 4 days a week on site in Melton Leicestershire Responsibilities include: • Providing technical support to end users via Service Desk software• Managing incidents, service requests, and infrastructure works• Supporting ICT projects and contributing to service improvements• Maintaining ICT assets and documentation• Ensuring high standards of customer service and technical delivery• Collaborating with third-party suppliers and internal teams• Upholding security standards and ICT policies Requirements: • Proven experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk More ❯

public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Responsibilities Customer Service Deliver responsive, efficient, and positive service to internal and external stakeholders. Set clear expectations with customers and ensure follow-through. Adapt communication style to suit varying … levels of technical understanding. Maintain consistently high levels of customer satisfaction. Payroll Expertise Resolve payroll queries from employees, HMRC, and third-party providers. Provide advice and guidance on payroll legislation. Oversee the running of Oracle Payroll and associated tasks. Ensure compliance with payroll processes, policies, and ISMS standards. Reporting & Documentation Deliver scheduled payroll reports and support service delivery … reporting. Document customer processes, workflows, and changes to ensure clarity and compliance. Plan team workloads, allocate tasks, and manage monthly checklists. Supervise data input, monitor SLA adherence, and ensure high service quality. Conduct regular 1:1 catch-ups, performance development reviews, and set clear objectives. Manage team performance, provide coaching, and support professional development. Monitor annual leave and More ❯

Your new company A public sector organisation based in the West Midlands has a new Service Desk Advisor job opportunity available to join a dynamic and customer-focused team within the ICT Frontline Service on a 3-month temporary contract. This is a fantastic opportunity to contribute to the delivery of high-quality ICT services and support … our valued customers in a fast-paced environment. Your new role In this Service Desk role, you will provide first-line ICT support in a fast-paced environment, delivering technical assistance for Microsoft applications and utilising the Microsoft 365 Admin Centre to resolve user issues efficiently. You'll be responsible for troubleshooting problems related to Active Directory and object … synchronisation, while ensuring exceptional customer service in a call centre setting. Your day-to-day tasks will involve responding to customer queries, offering timely updates, and addressing issues with a strong understanding of business needs and priorities. A commitment to delivering high-quality support and maintaining customer satisfaction will be central to your success in this More ❯

Your new company A public sector organisation based in the West Midlands has a new Service Desk Advisor job opportunity available to join a dynamic and customer-focused team within the ICT Frontline Service on a 3-month temporary contract. This is a fantastic opportunity to contribute to the delivery of high-quality ICT services and support … our valued customers in a fast-paced environment. Your new role In this Service Desk role, you will provide first-line ICT support in a fast-paced environment, delivering technical assistance for Microsoft applications and utilising the Microsoft 365 Admin Centre to resolve user issues efficiently. You'll be responsible for troubleshooting problems related to Active Directory and object … synchronisation, while ensuring exceptional customer service in a call centre setting. Your day-to-day tasks will involve responding to customer queries, offering timely updates, and addressing issues with a strong understanding of business needs and priorities. A commitment to delivering high-quality support and maintaining customer satisfaction will be central to your success in this More ❯

growth, developing long-term client relationships, and promoting a wide range of transport and fleet solutions. You ll be joining a business with a long-standing reputation for quality, service, and customer commitment offering excellent career prospects for a driven and results-oriented professional. The Opportunity As Business Development Manager, you ll take ownership of your territory, developing … sales Contract hire and rental Trailer and aftermarket solutions You ll use your industry knowledge and interpersonal skills to identify opportunities, build partnerships, and deliver solutions that meet each customer s operational needs. Key Responsibilities Develop and execute sales strategies to grow revenue and market share Identify, approach, and convert new business prospects Manage and strengthen relationships with existing … customers Collaborate with internal teams to ensure seamless customer service Monitor sales performance, pipeline activity, and market trends Maintain accurate records and forecasts through CRM systems About You To succeed in this role, you ll need: Proven B2B sales experience , ideally within commercial vehicles, transport, or fleet services Strong communication, negotiation, and presentation skills A consultative approach to More ❯

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team. Whats in it for you? Company events Company pension Gym membership On-site parking Private medical insurance Referral programme Salary: £24,500 - £26,000 per year Key duties and responsibilities will include: Handling and … prioritising tickets related to customer faults and achieving resolutions within agreed SLAs Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service … with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us Complete assigned daily tasks to ensure optimal network performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover More ❯

Role: ICT Service Desk Operative Location: Leamington Spa Rate: £16.13 p/h inside ir35 Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure … that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all … SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now More ❯

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights shift pattern (Panama … Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added to the system from calls had with customers Attending … sites during support office ours to support project works and training Troubleshooting PLC problems with end customers Customer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong customer service/support experience within a technical environment Automation or More ❯